Customer Reviews for U-Haul Moving & Storage of Hoffman Estates

2,461 reviews

2475 Pembroke Ave   Hoffman Estates, IL 60195
(Just past 'The Assembly Bar & Grill" down the street from Red Roof Inn)

(847) 885-0177

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 885-0177

2475 Pembroke Ave
Hoffman Estates, IL 60195
(Just past 'The Assembly Bar & Grill" down the street from Red Roof Inn)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

always friendly

Brian Z. 
Rating:
4.0

Customer did not leave a comment.

Syed H. 
Rating:
4.0

Poorly staffed , but service was great otherwise

John W.  |  First Impressions 
Rating:
3.0

Have more staff for early morning pick ups.

David H. 
Rating:
5.0

Customer did not leave a comment.

CECILIA B. 
Rating:
5.0

I originally ordered the truck to be picked up at the Rolling Meadows IL location which is only a couple miles from my house. On Friday (day before pickup) I get a call saying I had to go to the Hoffman Estates location which is 10 miles away from my house. So, then, the day after I dropped off the truck in the Island Lake location I was charged for 10 extra miles which in fact was my drive from the pickup location to my home. I realize it was a minimal charge but I don't feel I should have been penalized because YOU didn't have the size I wanted at the location I wanted.

CANDACE M. 
Rating:
1.0

I called Saturday morning to say I was running late That was the point, the man working there, I forgot his name, should of told me the truck has not been returned And he would call me when it was returned. Well he did NOT tell me It was an 11 mile trip to the uhaul place. And an 11 mile trip back to the house . That is 22 miles Which it is what it is BUT I had to do it twice! 22 extra miles for NOTHING!! As you know, during moves, many people are involved And my daughter came from Indiana and was meeting me in Chicago ridge. Since I didn't get the call that the uhaul wasn't there, she came, Thinking the timing would work out She put an extra 80 miles on her own car, to come to palatine to help because now sense sitting in Chicago ridge Plus ALL the time wasted because near 7 hours later, the truck was ready for pick up. Uhaul needs to call the customer BEFORE to let them NOT waste the trip, if the uhaul hasn't been returned from previous customer. That call should of been made BEFORE I called to say I was running late. And TWO The same man at this location, told me I had to use my credit card otherwise I couldn't leave with the truck I told him I have the cash now and want to pay He said no and that it wouldn't go on my card and I will pay cash when I return the truck Well guess what? The charge was put on my card I know we have bad days I know this well Yet the customer service was terrible and I want a full refund I know it's not uhaul's fault if customers don't return the trucks on time Yet so much of my time and my families time was wasted. Including all the extra miles added on our own cars. That's car usage and gas You all add a ton of extra dimes for your services Which are vital YET in this case A WHOLE day wasted because I didn't get a simple call at the beginning and I have a charge on my card, that I didn't want Since I had the cash The drop off place was WONDERFUL! Very good Excellent help in the oak lawn location Please tell that man "thank you very much"

susane S. 
Rating:
3.0

Customer did not leave a comment.

Angela Athena M. 
Rating:
5.0

This location is the gold standard. Always courteous ad professional, and the fleet well maintained.

Siddesh B. 
Rating:
5.0

Customer did not leave a comment.

jerome b.  |  Overall Experience 
Rating:
1.0

I get to this location with a trailer towing I had my car on the trailer and the person from uhaul I ask for he's help and he tell me we charge 50 dollars to helping you to unload it I was really disappointed

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Beatriz G. 
Rating:
5.0

Customer did not leave a comment.

Syed R. 
Rating:
4.0

Customer did not leave a comment.

Jeanne R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Gloria L.  |  First Impressions 
Rating:
5.0

Great location, great service, equipment clean but it's getting old (truck)

bELISARIO C. 
Rating:
5.0

Customer did not leave a comment.

Dora F. 
Rating:
5.0

Customer did not leave a comment.

Zenobia S. 
Rating:
5.0

Customer did not leave a comment.

ROMAN D. 
Rating:
4.0

Customer did not leave a comment.

Barry H. 
Rating:
3.0

As one who is very comouter savvy and designs/develops websites, interactive PDF forms, builds/uodates desktop and laptop computers, and more, all I can say is that the U-Haul phone app sucks and leaves much to be desired. Long story short without listing all the bugs in addition to the pathetic 0form layout and funtionality, I virtually spent over two hours , left and returned to try again in order to complete the process to return my vehicle during the late evening well after the store was closed. Needless to say this was inexcusable and a total waste of my time. Looks to be just another way to piss off a customer and make an easy $20 at the customer's expense. Ironically, while I was there, another customer returned his vehicle, put his keys inside the drop box, and stated he preferred to deal with tbe $20 processing fee the following morning rather than waste time attempting to compete the return on their mobile phone app. What can I say other than another pissed off customer. Whoever in corporate dreamed up this return policy since I last rented a U-Haul truck back in August 2020 ought to be choked! What took me no more than 5 minutes to return a U-Haul truck after hours back in August 2020 now took me over 2 hours contingent on a shitty phone app designed to easily garner an additional 20 bucks by penalizing the cuatomer unable to use it. What a f__king joke! Rest assured, I will post and alert others online and by word of mouth whenever regarding this subject matter.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Terence B. 
Rating:
5.0

The guys on duty today where extremely professional. Very polite best experience I ever had 👍

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Iulian M. 
Rating:
4.0

The truck is super old and its not even moving when the gas was released

Vivek P. 
Rating:
5.0

reduce the wait time in pickup.

Saravanan M. 
Rating:
5.0

All good

Saravanan M. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

Lukasz W. 
Rating:
2.0

Customer service was terrible, gentleman insisted that I finish my reservation online he did not want to help. On the way out I said thank you and he just walk pass me and did not say anything

Osama F. 
Rating:
3.0

There was nothing wrong with the location and the people were kind, but I don't feel as if U-Haul properly prepared us for the drive. we were not notified that when driving the transmission will automatically engine break which caused some stress. Our truck also had a lot of trouble maintain speeds and starting. while driving we hit a patch of highway we're our truck would only go a max speed of 20mph and the automatic transition would not shift up gear. We were told by u-Haul representatives that our truck should have no problem hauling what we have however it clearly did. After this experience I would not recommend U-Haul for moving to anyone because it was really awful. We were not able to stick to our planned route due to truck failures, costing us money for hotel cancelations and emergency bookings because of truck failure. We ended up having to stop and have the truck looked at by two different mechanics from U-Haul that told us because there was no warning lights on our dash they really couldn't do much. Our Second mechanic was able to add oil to the engine, but that is the only service we received. we also had a problem with carrying out our reservation that made things very frustrating. I had booked my reservation about a month out from the time I needed it and had talk to you several representatives clarifying the availability to getting my truck. four days before I was supposed to pick up my truck a representative called me and told me that there were no trucks available in my area and the closest place I could go to pick one up would be in Minnesota opposed to the location I requested in Illinois. This was a large problem for me because it put a lot of stress on me as I did not have time to plan accordingly to not having a truck. I called u-Haul back and had to wait on the phone for a total of two hours and 30 minutes before finally speaking to another truck advisor who was able to tell me that there were in fact trucks in my area and then I was not gonna be without a truck. this made the initial call very frustrating because I should not have had to go through the stress of being told I was not having a truck for days before my move when they're clearly were trucks available. U-Haul made my move very stressful and frustrating when it shouldn't have been.

Kevin K. 
Rating:
4.0

The general manager was super rude.

Patrick M. 
Rating:
3.0

You can start by not misleading customers! I booked this reservation 6 weeks ago at a pickup location 5 miles from where I was staying. 3 days before my pickup date, I received a call indicating I had to pick my rental up at another location located 40 miles away??? I guess my time is not important as I had the please of driving 80 miles round trip and wasted 2 hours of my time.

ANTHONY A. 
Rating:
4.0

Customer did not leave a comment.

Rigoberto L. 
Rating:
3.0

Person at the desk clearly isn't interested in the job. The shop doesn't pick up the phone. Its a trickle down effect. If the staff doesn't care then the whole experience becomes frustrating.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
4.0

Ok

sandra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alao O. 
Rating:
5.0

Customer did not leave a comment.

Prapas N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

1. I rented a cargo van. There was a very loud rattling on the passenger side that needs to be repaired. Otherwise, the vehicle was fine. 2. When I picked the van up I was told that the gas tank was 7/8th full and that I should return it that way to avoid charges. In reality, the gas gauge was at the 5/8ths mark which is 1/4 tank short. I did fill gas to the full mark before returning the van. The service rep who closed me out gave a $45 credit which was very fair. I appreciated his willingness to do that.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Audrey B. 
Rating:
5.0

The van Pulled to the right while driving The dash and windshield dirty The transmission would stutter when up shifting Was not able to finish my projects due to van not being fitted with a trailer hitch The cargo wall needs to be moved 3 inches back drivers compartment cramped for anyone over 6ft

Steven P. 
Rating:
2.0

Was told for keeping the truck extra hours I will only be charged an extra $50 and ended up at the drop off location getting my card charged an extra $300

George S. 
Rating:
5.0

Friendly staff. Truck was ready and waiting. Was in-n-out in a jiffy!

Nihar K. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Joey was great!

ROBERT B. 
Rating:
5.0

AC. Went out several times,

Jack T. 
Rating:
1.0

Mileage is to expensive, could have offer me unlimited miles. Since I only had the pick up for 3 hours only!..RATES HAS GOTTEN RIDICULOUS!

Rita B. 
Rating:
5.0

I wish I could more easily pay my own tolls.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
1.0

Customer did not leave a comment.

marco H. 
Rating:
5.0

Good services all around!

Rousseau L. 
Rating:
5.0

Everything was good however I usually rent from a location closer to my home but they didn't have a van available.

Steven W. 
Rating:
5.0

Everything went very well

Terri W. 
Rating:
5.0

Can of truck smelled terribly of smoke - but I dealt with it

John M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I did the return online because I got there after hours. It was easy and convenient.

Daniel G. 
Rating:
5.0

Darren was fabulous, polite and easy to work with.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great customer service

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

The guy at the drop off location is a super friendly and professional person. Thumb up for him

OLUWASEGUN L. 
Rating:
5.0

All solid!

Vivek S. 
Rating:
1.0

Get more friendly manager and employees , they don't want to explain or help anything by saying I don't know , ( how rude is that of a manager),we specifically ask for a return truck procedure , policy and other tips ..manager domineer was like we bother him ,he charge us extra $176 on the day of pick up 20 ft truck , because originally he put wrong pick up location ,even tho me and my husband repeated 3 times location and it's zip code .Overall very unfriendly stuff, will never use or recommend that location

Sebastian C. 
Rating:
5.0

Darin was fantastic! Made the process quick and simple

Kevin W.  |  First Impressions 
Rating:
1.0

MY STUFF WAS NINE HOURS LATE. I legitimately never be using U-Haul again, this was the third time in a row I had a bad exerpeince

Lindsey M. 
Rating:
5.0

The staff here are amazing

Shavon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
3.0

Customer did not leave a comment.

Christopher Q. 
Rating:
3.0

Get rid of scan and go. it took us 45 minutes to get our truck. It was stressful and very frustrating.

Tom D. 
Rating:
5.0

Entire staff was courteous and customer centric.

Lance S.  |  Overall Experience 
Rating:
2.0

Employee must hate his job

Sam C. 
Rating:
5.0

Second time renting a truck and second time service was excellent. It was a pleasure dealing with everyone there.

Ralf P. 
Rating:
5.0

Had issues online but rep at this location was awesome and very helpful.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
4.0

Customer did not leave a comment.

Glen K. 
Rating:
5.0

The process didn't seem well organized. When we returned with the truck, they couldn't detail our total fee and said they would email it. I never got it. When I got this survey, I clicked my receipt and saw a total over twice the truck rate. I would like to see a detailed invoice that shows all the charges. That seems like standard business practice.

John J. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Adewale S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marek K. 
Rating:
5.0

Very helpful people

Arun B. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

The staff were all completely friendly

James L. 
Rating:
3.0

The drop off point was a 1.5 hour drive from my unloading point. Talked with another u-haul renter at the unloading point who said their drop off point was only 1/2 hour away. Contacted u-haul Monaca who said they could not change my drop off point. Said to contact u-haul. Did so. It took 45 minutes on hold to talk to customer service. Told them I wanted to change the drop off point. They said they were transferring me to the scheduling office, instead I was sent back to the main menu. Waited on hold for another 1/2 hour. Gave up and drive to the original drop off point 1.5 hours away during rush hour. This was a frustrating experience start to finish.

Edwin T. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
5.0

great service

Adam I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Kaleigh M. 
Rating:
5.0

The guys were very helpful and friendly

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
4.0

App did not work well for returning the truck, had to go inside. Team member was a bit lethargic

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tomasz M. 
Rating:
5.0

guy behind the desk was alone but did his best to process order quickly and was very pleasant

Kurt S. 
Rating:
4.0

Customer did not leave a comment.

JHUN M. 
Rating:
5.0

Customer did not leave a comment.

Mitul P. 
Rating:
4.0

The way to get in the lot is a little bothersome but worth it

Aileen T. 
Rating:
5.0

The trailer was a old version and when putting car on the front end hit the angled crank assembly for unhooking the trailer and then when folding the fender to open door we couldn't open it because of a plate that doesn't fold but only 2 bolts to remove it then door opened !! Never had these problems ever before and i have rented several times in the past ??

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Diane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Everyone was friendly and helpful. It wasn't crowded and I was able to done very quickly

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Parthkumar P. 
Rating:
5.0

Customer did not leave a comment.

Lily R. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA O. 
Rating:
5.0

Customer did not leave a comment.

Gaurav S. 
Rating:
3.0

Apparently we all sign a waiver allowing Uhaul to cut our locks and enter the unit for necessary upkeep or maintenance requirements to and for the actual unit. They emailed me and never called or left an auto voicemail and I didn't get the email so thats that. Then I see they moved around my stuff damaging a few items. I figured not worth the hassle filing a claim. Lastly I forgot to close out my account and called in 1 week later when I saw I was charged for the next month. Apparently I can't get a refund if I close the account at the begining of the month because I should of closed out a day sooner before I got charged. Im livid.

KENDRICK B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ian J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerome b.  |  First Impressions 
Rating:
5.0

Location, price and ease of use everytime

Jim R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marioara P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Octavio G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene H.  |  First Impressions 
Rating:
5.0

Just wished it was climate control.

WILMA L.  |  Overall Experience 
Rating:
5.0

Staff is very helpful. Store supply is great.

Christine D.  |  Overall Experience 
Rating:
2.0

Alquile un camión por 3 horas y lo que maneje fueron 3 millas, cuando regrese el camión me cobraron el tanque del combustible full cuando me lo dieron mucho mas abajo de la mitad pague el doble del precio por error de ellos solo en combustible, hable con el que me lo entrego y me dijo que no podia hacer nada que tenia que hablar con un manager aun espero que me regresen mi dinero.

Wender A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George S.  |  Overall Experience 
Rating:
5.0

As always the gentleman, gave us very satisfying info about storage/truck rental over all was great experience thanks and keep up with good work.

Kalbart Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
4.0

The staff at this location was very helpful- they moved our storage unit because it was inaccessible for our moving truck. My only recommendation is that you don’t make any reservations online- even with giving them the confirmation number they were unable to find my reservation. Thankfully there were units available when I arrived and they were very helpful in getting me what I needed.

Courtney B.  |  First Impressions 
Rating:
5.0

easy and convient this is my 2nd unit and i did it all on the phone in 2 min

beverly w.  |  First Impressions 
Rating:
5.0

Manager Tyler Dewis is really kind and helpful. He is patient enough to listen to our questions and answered very politely. One more front desk staff to talk about is Mr.Joe who is always willing to help even if you ask the same help multiple times. Joe showed the Storage, helped me to get rental truck and fix the appointments and many more. Within 60 days of storage and multiple truck rentals with Joe I found he is the "Employee of the Year". Thank you Joe and Tyler for all your help and happy to work with you for my future needs with UHaul.

LAKSHMI R G.  |  Overall Experience 
Rating:
1.0

I'm very disapointed with this facility. When the sprinkler system was installed I was ripped off of so much. I was told by Tyler that he would be standing by and cameras would be on the mover. If this is true I want to see the video of them moving my things out. Because someone stoll a lot from me. the attatude was more like 'oh well" here's the number to file a claim. Like the insurance really was going to replace all my things. Please!

NEREIDA C.  |  Overall Experience 
Rating:
5.0

The staff was great although they keep messing up: key card wouldn’t work, system was down. I had a great attitude and staff kept me calm with their hospitality.

Derika S.  |  First Impressions 
Rating:
5.0

Tyler was very helpful

Shavon W.  |  First Impressions 
Rating:
5.0

the Key Card was a little cumbersome to deal with to open and close the gate. a drive-up, keypad would be easier. But overall, very satisfied.

Allan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
4.0

One comment only for the floor. My recent visit to get some stuffs the floor close by the door was wet of melted snow. Which is why the boxes were wet. Hope this kind of issue be corrected. Thanks

hugo b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen B.  |  First Impressions 
Rating:
5.0

Very helpful with assisting me with my moving needs. Helped me load my vehicle with all of the boxes I purchased.

DAVID G.  |  First Impressions 
Rating:
5.0

Tyler and his team was always helpful.

Danny H.  |  Overall Experience 
Rating:
4.0

Good community resource

George R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paige M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  First Impressions 
Rating:
4.0

A good one stop shop for all moving need. There is supply here in store that can be purchased. Truck rental for pick up, and storage facility, except no climate control for the unit.

Christine D.  |  First Impressions 
Rating:
5.0

The service and the staff is great here. Communication is great. Office hours seven days a week, and convenient access hours. Truck/van rental is a breeze. Just a well-run facility.

Eric W.  |  Overall Experience 
Rating:
4.0

Left messages back during the sprinkler install about moving to larger unite and about when i would have needed to move stuff out of the way and never got a call back also during repainting of the door had left a message about the door hinges on how hard door opened and after paint san d blasting the whole inside was covered in red and then came to access my locker the lock wouldn't work you had replaced it with a lesser heavy duty lock because once i got the keys from the person at the desk that had no idea why but they were hanging somewhere in back garage once i opened everything inside had been moved and stacked to install the sprinkler head better communication would have been nice ended up moving to larger unite for the same money your larger unite was much higher sorry but thanks

PAUL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
1.0

Staff was rude and had attitude.

Aaron M.  |  Overall Experience 
Rating:
3.0

Helpful staff, not friendly. Not a remarkable customer experience. Convenient and forgettable. Just average is about right.

danny c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIN O.  |  Overall Experience 
Rating:
5.0

Everything was great! One stop shop!

Nichole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann C.  |  First Impressions 
Rating:
5.0

I would like to keep them in the future

Victor S.  |  First Impressions 
Rating:
5.0

The unit was/is very clean and I felt safe putting my personal belongings there.

charlestien j.  |  First Impressions 
No reviews have been submitted for this location.

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