Customer Reviews for U-Haul Moving & Storage of Hialeah

4,971 reviews

6150 W 20th Ave   Hialeah, FL 33016
(W Of 826 On Perimeter Rd)

(305) 556-0562

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(305) 556-0562

6150 W 20th Ave
Hialeah, FL 33016
(W Of 826 On Perimeter Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

VERY GOOD

Maykel Marrero 
Rating:
3.0

Good service at location for pick up and drop off . They don’t answer the phone when calling the location . The inside of the truck was very dirty .( lots of dirt on the floor ) The cabin smelled of beer and was dirty .

Pablo Montelongo 
Rating:
4.0

Customer did not leave a comment.

Avi Greene 
Rating:
5.0

Great experience!

Carlos Cuevas 
Rating:
5.0

Muy buena atención

Yairon Prieto 
Rating:
5.0

Customer did not leave a comment.

Arquimedes Marrero 
Rating:
4.0

Customer did not leave a comment.

JUAN ZULUAGA ARISTIZABAL 
Rating:
5.0

Customer did not leave a comment.

Rolando Vega 
Rating:
4.0

Customer did not leave a comment.

Maipu Broche 
Rating:
5.0

Customer did not leave a comment.

DANIEL PINEIRO 
Rating:
4.0

Thank you for an easy experience.

ROBERTO JARRO 
Rating:
5.0

Windshield wasn't clean and had glue stuck on the glass. Service and customer service was great, thank you

Odalis Torres 
Rating:
5.0

Customer did not leave a comment.

Jorge Lopez 
Rating:
5.0

Customer did not leave a comment.

Eduardo Carmenate 
Rating:
1.0

I got charged for two extra days that I didnt use the truck. I dropped off the truck the same day only 4 hours after renting it to a U-Haul employee that was at the door and asked "are you returning the truck?" and I said "yes im turning it back in" and the employee told me to just leave the keys inside the truck and they will check it back in for me. 2 days later I get a notification from my credit card company saying I got an additional charge on my credit card from U-Haul and an email from U-Haul saying that I turned the truck back in 2 days after I actually turned it in. Not happy at all.

Reinier Perez Quinones 
Rating:
5.0

The Service #1

WALTER PEDROZA 
Rating:
5.0

Customer did not leave a comment.

Diana Alfonso 
Rating:
5.0

Customer did not leave a comment.

madeline espejo 
Rating:
5.0

Customer did not leave a comment.

Susana Montes 
Rating:
5.0

Mantener la categoria

Isneldi Valdes 
Rating:
5.0

Customer did not leave a comment.

Nuria Hernandez 
Rating:
3.0

Customer did not leave a comment.

Winston Mo 
Rating:
5.0

Good attention

ANDRES BALADA 
Rating:
5.0

Hialeah and clewiston locations, good customer service and good people. But I'm very disappointed with u haul corporations my brother rented same enclosed trailer, same day in Cape Coral FL and he paid $130 for the day, and I paid here in Hialeah $240 dollars. Not acceptable., Thank you.

Carlos Valenti 
Rating:
1.0

I was trying to drop the truck in the area i move in and the guy in the uHaul told me that i was not able to leave the truck in there because it wasn’t space for a truck of this size. So he gave me antoher location to drop the truck and when i went there. The person who spoke to me told that if i drop the truck in that location i would have to pay 238$ so, they also told me to call the traffic department to change the location and this traffic department couldn’t help me with that. So i had to pay this amount and wasn’t expecting that, im disappointed with this service for this reason

Adinson Olavez 
Rating:
5.0

Good and fast customer service.

CARLOS ALVAREZ 
Rating:
4.0

Customer did not leave a comment.

MAURICIO MORALES 
Rating:
5.0

Customer did not leave a comment.

Arquimedes Marrero 
Rating:
5.0

Customer did not leave a comment.

Orlando Garcias  |  Overall Experience 
Rating:
5.0

Smoorh.and pleasant transaction.

Jose Suarez 
Rating:
5.0

Customer did not leave a comment.

Noel Suarez 
Rating:
4.0

Alexander was very helpful. Great worker!

Randy Castro 
Rating:
5.0

Customer did not leave a comment.

Gabriel Martinez 
Rating:
1.0

Rente un equipo con ellos por un día y me cobraron 2 días adicionales por un mal trabajo de ellos, definitivamente no los recomiendo

Isael Mendoza 
Rating:
5.0

Customer did not leave a comment.

Jesus Armendariz 
Rating:
5.0

Very quick and convenient

Indira Silva 
Rating:
5.0

Customer did not leave a comment.

Mario Sanchez 
Rating:
5.0

💯great

KEVIN SMITH 
Rating:
5.0

Customer did not leave a comment.

Maximo Fernandez 
Rating:
5.0

Customer did not leave a comment.

jorge perez 
Rating:
4.0

Customer did not leave a comment.

Mario Suarez 
Rating:
5.0

Wanted to say it was very good

Sebastian Alvarez 
Rating:
5.0

Customer did not leave a comment.

MELESONE JOSEPH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMONA PENATE REYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Rivera 
Rating:
5.0

Muchas felicidades gracias por ser tan profesionales

Raudel Rubio 
Rating:
4.0

The people charge more gas Than the truck has that’s unprofessional

Yanexis Dieguez 
Rating:
5.0

Customer did not leave a comment.

Jose fernandez 
Rating:
5.0

Excellent customer service and truck in good conditions

UBALDO PEREZ 
Rating:
5.0

Customer did not leave a comment.

Jendys Machado 
Rating:
5.0

second time i rent a trailer from this location. service and equipment were excellent!

Eugenio Legra 
Rating:
5.0

great customer service

GISELE ARGUELLO 
Rating:
5.0

Considero el servicio de muy alta calidad, por lo que no tengo señalamientos, y no necesita mejoras según mi opinión.

Carlos Manuel Bravo 
Rating:
5.0

Customer did not leave a comment.

Lazaro A Rodriguez 
Rating:
5.0

Amazing customer service

miriam gomez 
Rating:
5.0

Customer did not leave a comment.

DAVID RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

Maria Cape 
Rating:
5.0

I was helped by a tall girl- she was kind - understanding - polite and very professional She made sure everything was explained and had an excellent customer service The guys were not polite - There was one guy when I returned the car that got upset why someone called him to attend a customer- he said to his coworker angry “I’m studying - I got two jobs bro” and slammed the desk In conclusion: Make the girl a manger with a raise and hire a better male staff

Anjeza Gega 
Rating:
5.0

Customer did not leave a comment.

Mailyn Diaz Garcia 
Rating:
2.0

Sugerencia realizar mantenimiento a los camiones antes de entregarlo al cliente en mi caso el camión que rente tenía mal olor en la cabina de chofer, el parabrisas lleno de excremento de aves en el vidrio frente al chofer al cual me quitaba visibilidad para conducir el depósito del agua no tenía agua para lavar en limpia parabrisas y por último me toco hacerle mantenimiento al furgon, ya que la renta del camión fue para realizar la trasportación de unos muebles blancos de tela y el fogón estaba lleno de tierra

Jose Perez 
Rating:
5.0

Customer did not leave a comment.

Jose Rene 
Rating:
5.0

Customer did not leave a comment.

Julio Piazzolla 
Rating:
5.0

Customer did not leave a comment.

alejandro aguilar 
Rating:
5.0

Customer did not leave a comment.

Martin Palacios 
Rating:
5.0

Customer did not leave a comment.

Carlos Montero 
Rating:
5.0

Todo excelente

JORGE PANTOJA 
Rating:
5.0

Excellent service will rent again and recommend, thank you

Lourdes Vega 
Rating:
5.0

Customer did not leave a comment.

Yessnia Mellado 
Rating:
5.0

Customer did not leave a comment.

Michael tobone 
Rating:
5.0

Customer did not leave a comment.

ANDRES BALADA 
Rating:
5.0

Customer did not leave a comment.

Dariel Sanchez 
Rating:
5.0

Every thing it was very well

Ruben Castro 
Rating:
5.0

I was very pleased. Great service vehicle was up, ready and running. Just a small constructive criticism. Was left on hold in the phone for quite some time. Maybe a little improvement, but everything else was excellent. Employees are all kind and willing to help immediately. Truly recommend this location. Thanks so much to the U-Haul staff.

ARMANDO HIGUERA 
Rating:
5.0

Customer did not leave a comment.

Jose Fernandez 
Rating:
5.0

Buen trato y buen equipamiento

LUIS SEMINO 
Rating:
2.0

service the equipment. trailer brakes were inoperable.

Ismael Perdomo 
Rating:
5.0

Customer did not leave a comment.

Yusiet Gomez 
Rating:
1.0

I had a real bad experience

MARIBEL FABELO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yasel Barroso 
Rating:
5.0

Excellent personnel. Congratulations

Lazaro PerezHerrera 
Rating:
5.0

Customer did not leave a comment.

Radames Reyes 
Rating:
5.0

Personal joven, amable y profesional!!!

MANUEL RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Diaz 
Rating:
5.0

Muy rápida la atención y muy buenos gracias

Yoandy Sanchez 
Rating:
5.0

Customer did not leave a comment.

Carlos Barahona 
Rating:
5.0

Customer did not leave a comment.

Randell Ramos 
Rating:
5.0

good service

Jorge Avila-Dominguez 
Rating:
5.0

Customer did not leave a comment.

Yosvany Lahera Nunez 
Rating:
1.0

They charge me 30 dollars extra for no reason

Diana Rosa 
Rating:
5.0

Customer did not leave a comment.

Jessica Catasus  |  First Impressions 
Rating:
2.0

When I received the truck it had 1/4 of gas and before I returned it I almost filled up the tank and did not receive the difference.

David Lanauze 
Rating:
3.0

The guy in the cashier is a jack as , not polite and hasn't manners

pedro espinoza 
Rating:
5.0

Excellent service.

Curtis Gilliam 
Rating:
5.0

Customer did not leave a comment.

gene francis 
Rating:
5.0

Customer did not leave a comment.

Jason Shorter 
Rating:
5.0

Excellent service!

Frank A. Cabrera 
Rating:
5.0

Awesome job and very cheap... I love it!!! Coming back again 👍

Jairo Vasquez 
Rating:
5.0

I recommend this location 100% they are super friendly there, and take care of me from the first moment I walk in the store

Juan Martinez 
Rating:
5.0

Customer did not leave a comment.

Jose Iglesias 
Rating:
5.0

Customer did not leave a comment.

Mark Hambacher 
Rating:
2.0

Customer did not leave a comment.

Carolina Balanta  |  Overall Experience 
Rating:
5.0

Appliance dolly not available when I arrived. I had reserved it on-line. Blankets bag had 5 count and not 6 count.

Sergio Inguanzo 
Rating:
5.0

My truck had a fly tire when I arrived but Jordan gave another vehicle, overall it was a good experience.

Eric Cabrera 
Rating:
5.0

Customer did not leave a comment.

Byron Regalado 
Rating:
5.0

Good boys working here

ANDRES BALADA 
Rating:
5.0

Customer did not leave a comment.

Alfonso Francos 
Rating:
5.0

Customer did not leave a comment.

Nautica Terry  |  First Impressions 
Rating:
2.0

Big miscommunication between their staff and I. End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great

dayan echenique  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rabrisha Peterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEL ESPINOSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELESONE JOSEPH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yenifer Moron  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosario Manzano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE LOPEZ   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Pastana  |  Overall Experience 
Rating:
4.0

The girl that help ed was very polite

Zoila Arcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Juhanni Bencomo Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cristian cabote  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDUARDO CABALLERO LOPEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Casal  |  Overall Experience 
Rating:
5.0

Excelente servicio

WILMARY FLORES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOYCE BOSCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel Guevara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Vizzini  |  First Impressions 
Rating:
3.0

My storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.

Elizabeth ruvalcaba  |  Overall Experience 
Rating:
5.0

Everything was great… Had that unit for 15 years I relocated and needed something closer to home.

GERMAN BRIZUELA  |  Overall Experience 
Rating:
5.0

Exelente atención muy eficiente las multisoluciones

DEIVIS RODAS CANDADO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE MONTANO  |  First Impressions 
Rating:
1.0

El personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!

ANTONIO SANCHEZ  |  Overall Experience 
Rating:
5.0

Me gusto Mucho por eso me quede mucho tiempo

Ramon Rizo  |  Overall Experience 
Rating:
5.0

couple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super

alejandro carro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Cabrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZAIRIS CRUZ  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jose Orellana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonardo Sigler  |  Overall Experience 
Rating:
2.0

Están cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!

Miguel Fuel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA LEON RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Muy buena

MARLENE CEDENO VIDAL  |  First Impressions 
Rating:
4.0

Roaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.

DANIEL RIVERA  |  Overall Experience 
Rating:
5.0

Great service at this location.

Miguel Cedron-Ron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan pinon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Gavilanez  |  Overall Experience 
Rating:
5.0

Adel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!

MICHELE VASQUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULINE MCPHERSON-THOMAS  |  Overall Experience 
Rating:
2.0

Todas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .

Alberto Sempoll  |  Overall Experience 
Rating:
5.0

Excelente personal buen servicio Inglés & Español

Christian Rios  |  Overall Experience 
Rating:
5.0

El americano q nos atendio fue muy amable con nosotros y nos ayudo bastante

Pedro Cantero  |  First Impressions 
Rating:
5.0

Everything was fine except I was told a rat box had to remain in the storage I did not like that

Elias Arguello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Gavilanez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULINE MCPHERSON-THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Gonzalez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron Pacheco  |  First Impressions 
Rating:
5.0

Amazing service

Laura Duluc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Rios  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ORIALYS CABRERA PALACIOS  |  Overall Experience 
Rating:
5.0

Todos los trabajadores de esta instalación son maravillosas personas ! Los felicitó !

Fe Yodales Felipe  |  First Impressions 
Rating:
5.0

Gracias la atencoin muy profecional

IRISLEIDY MORALES  |  First Impressions 
Rating:
3.0

The unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.

LUIS FERNANDEZ  |  Overall Experience 
Rating:
5.0

Me atendieron muy bien y rapido. Estoy muy agradecido

jorge lauzurique  |  Overall Experience 
Rating:
5.0

Was very pleased with everything !

BRYANT GRANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZOILA CARRILLO  |  Overall Experience 
Rating:
5.0

I recommended to everyone , very clean , good services 🥰

Javier Garcia  |  Overall Experience 
Rating:
5.0

Excellent customer service. Very clean. Nice people.

pedro Cantero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Gutierrez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose Valencia  |  First Impressions 
Rating:
2.0

I stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore

JIMMY GILMORE  |  Overall Experience 
Rating:
3.0

Thank you.

EIREN REYES  |  Overall Experience 
Rating:
5.0

Mr Mambuca I can’t thank him enough for his help and kind words

Carmella Lewis  |  Overall Experience 
Rating:
5.0

Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!

Orlando Gutierrez  |  Overall Experience 
Rating:
4.0

My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.

Jenny Mercedes  |  Overall Experience 
Rating:
5.0

Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.

Jenny Mercedes  |  First Impressions 
Rating:
5.0

They took well care of my needs

Ramiro Rivera  |  First Impressions 
Rating:
2.0

Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.

Gratia Plena LLC  |  First Impressions 
Rating:
5.0

great service

YANET MARRERO  |  Overall Experience 
Rating:
5.0

Gracias por tu ayuda Carla!!

Claudia Pena  |  First Impressions 
Rating:
5.0

Excelente trabajo Carla!! Muchas gracias

Claudia Pena  |  Overall Experience 
Rating:
5.0

Na

Claudia Pena  |  First Impressions 
Rating:
5.0

N/A

CARMEN CORO  |  Overall Experience 
Rating:
5.0

Thank you for your help

Elizabeth Genes  |  Overall Experience 
Rating:
5.0

Thank you

Farid E Escobar  |  First Impressions 
Rating:
5.0

Well served facility

Farid E Escobar  |  Overall Experience 
Rating:
1.0

I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff

kelvin clark  |  Overall Experience 
Rating:
1.0

The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience

Tyeshia Donais  |  Overall Experience 
Rating:
5.0

Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.

Adela Herrera  |  First Impressions 
Rating:
5.0

Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great

caroll vizcaino  |  First Impressions 
Rating:
5.0

Very clean, secure, easy access and a very friendly and helpful staff.

Michael Ranuro  |  Reservation 
Rating:
5.0

Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.

ERROL WILSON  |  Overall Experience 
Rating:
4.0

N/a

Lissette Ayala  |  Overall Experience 
Rating:
5.0

Very pleasant people

Maritza Torres  |  Overall Experience 
Rating:
1.0

Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!

Gustavo Rossato  |  Overall Experience 
Rating:
5.0

Great service.

Miguel Cedron Ron  |  Overall Experience 
Rating:
5.0

Uhaul is an excellent storage facility

Guillermo Escalona  |  Overall Experience 
Rating:
5.0

Staff was nice and very helpful

Queen Sharp  |  Overall Experience 
Rating:
4.0

Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼

pablo cruz  |  Overall Experience 
Rating:
5.0

GOOD SERVICES, KIND AND EDUCATED PEOPLE

BERFRAN WILLIAM KOVATCH  |  Overall Experience 
No reviews have been submitted for this location.

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