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LUIS ACustomer Reviews for U-Haul Moving & Storage of Hialeah
Testimonials From Recent Customers
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Mejor forma de tratar a las personas 🫶🏻 todos merecemos respeto
JESSERIL AExcelente atención al cliente
SILVESTRE CThis location has everything you need for moving or transport anything. Check in and check out was very quick
ALEJANDRO GGreat!
Dina RRecommend 💯 %
RAFAEL TExcellent customer service and great experience. Easy rental, great price, well-maintained vehicle, friendly and courteous team, and easy return.
MARCIA CBuen servicio y me fue muy útil
LUIS SSuggest making a reservation either online or on the app which will expedite the process. The U-Haul team overall does a great job. Thanks.
REINALDO VThere customer service is getting worse by the day!
OSMAL SThe van smelled like a Marijuana delivery van. But everyone was very friendly. I alway come to this location due to,it always have plenty of vehicles.
MIGUEL HEverything went well
STEPHEN JUn excelente lugar y sus trabajadores muy amables .
ADRIAN IThanks ! It was a pleasure.
ENDERSON UGood service
MIGUEL PReservé el camión para las 5am en el lugar de Uhaul, luego a las 5:19 me envían un mensaje q no había camión para esa hora, pero tenía la actividad de la escuela de mi hija y ya no me daba tiempo salir a rentar otro. Por eso tuve q rentar a las 7am y eso atrasó todo lo que tenia planificado y perdí la hora de una reunión importante. Camión que no encendía por batería dañada. Me dejó en medio de la carretera más de 1h porque se apagó y no tenía como encenderlo hasta q alguien me prestó los cables y lo logramos encender. Más gasto de gasolina del normal porque no podía apagarlo porque sino, no encendía. Cabina sucia, vieja y mal cuidada. Trato bastante justo, con personas q no le importaba mucho nada o que les daba igual.
JOSE GPlace was cleaned and nice, guy who help us with the reservation was very nice also but at the moment of look and hook up the trailer we were treated bad for another guy that was not helpful at all. We think that we as client needed to be oriented how to handle the trailer cause we didn't know how to do it.
ARGENIS MGood location
Vicente PVery easy people is friendly vehicle in excellent condition rates very low I am very happy with everything
Alba RExcelente
ROBERT BBetter customer service. Cleaner equipment. & more equipment available at cheaper rates
ROGER MVery professional and attentive personnel
Luis MStaff was very courteous and helpful and the van i rented was a nice ride. I'm very glad to have contacted uhaul for my moving needs
BERTA GExcellent service from start to finish.
LIBARDO AYou require the customer to provide a lot of information on line. Then the customer arrives at the location, has to wait on a long line anyway, and then has to provide all the information privided in line again. It may save your employee time typing but it does nothing for the customer. All it does is allow you to hire even less people for your already undermanned locations.
JOHNNY GServicio
WALTER OGood and perfect services no complaints at all thank you for the service
GENEROSO RThe Uhal at Doral was the worse experience I've had. I got there to pick up my truck at 7:02 and there was another gentleman picking up a truck. I had reserved a 26' and it was there, it was given to that gentleman. When I asked the clerk he told me first come first serve. (The one in Hialeah had a 26' and ask the clerk if I could have it and he told me that reservation has to be keeped) (DORAL SHOULD BE CHECKED) I WOULD NOT RECOMMEND IT TO ANY ONE. Gracias.
NILDA CThe 10’ was old. I would’ve liked a newer truck.
Jonathan GGreat service and staff
Carlos HMantener sus atenciones
ANGEL JExcellent service and equipment. Thank you
Albert APoor customer service from liecer and jorden they didn't greet me instead continue drinking Cuban coffee made in the left back room. Liecer after hooking the equipment never checked the turning or brake lights.
ALEXANDER RExcelent service
Rolando MAll my expertations were met, they have a variety of equipment to select from
EDUARDO PFast and efficient. I was in and out in no time.
DAVID PExcelente Service….
YILBER GFull gas in the vehicle
LETICIA DThis location was great but after I went through what I went through and saw that uhaul does not give any kind of compensation for the trouble I was put in it really shows the kind of company it is. When vehicles are a complete mess compensation would be helpful to keep customers returning. My comments are not reflecting this location but I am dissatisfied with uhaul
ELIEL DI had a serious problem, I delivered the trailer on the 27th and they didn't cancel it in the system, and charged me 2 extra days. I will have to go to the location again to ask for my money back.
MARCOS RNo help to drop off trailer
LEONEL VCamaras de retroceso
LEANDRO RQ todo esta muy bien
JORGE MThank you to Jose Martinez for an excellent job on my installation. I feel ready for my move!
Minerva NGreat staff, great service!
JESUS GLuis and his team was great no amazing took care if my daughter when she got sick inside the uhsul. Luis came out after I told him what had happen. He jump right in do I need assistance bring my daughter inside the building, I side yes and Luis walk up kick her up in his arms and carry inside the building. I will never forget what he and his team did to make sure my daughter was taking care of. Luis even went as far as holding my grandson while I took her to the rest room. I will always hold a special place in my heart for Luis and his team. He was heaven sent....GOD will best him with thousand blessings to come his way......
Naheem PSeguir igual.
GERMAN AService was slow. I also had an issue with the attendant trying to charge me for using the dolly because it wasn't attached. But we rented the vehicle without it being attached, and I had professional movers so never used the dolly.
OMAR KTruck was fine. Towing trailer was not well maintained tire blew off the trailer would have been in an accident. Thankfully nothing happened. Roadside assistance came fast and changed the tire.
PABLO MAir seems to be either not on always or not working correctly. Very hot for climate controlled.
Jessica C | Overall ExperienceRecomendados al 100%, muy profesionales en atención al cliente
Jorge P | Overall ExperienceAndres was well informed and set us up quickly and made it so easy . Great friendly feeling , 10mins and we were all set. Thanks Andres
Joao P | First ImpressionsI had a real bad experience
MARIBEL F | Overall ExperienceBig miscommunication between their staff and I. End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great
dayan e | Overall ExperienceThe girl that help ed was very polite
Zoila A | First ImpressionsExcelente servicio
WILMARY F | Overall ExperienceMy storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.
Elizabeth r | Overall ExperienceEverything was great… Had that unit for 15 years I relocated and needed something closer to home.
GERMAN B | Overall ExperienceExelente atención muy eficiente las multisoluciones
DEIVIS R | First ImpressionsEl personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!
ANTONIO S | Overall ExperienceMe gusto Mucho por eso me quede mucho tiempo
Ramon R | Overall Experiencecouple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super
alejandro c | Overall ExperienceEstán cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!
Miguel F | First ImpressionsMuy buena
MARLENE C | First ImpressionsRoaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.
DANIEL R | Overall ExperienceGreat service at this location.
Miguel C | First ImpressionsAdel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!
MICHELE V | First ImpressionsTodas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .
Alberto S | Overall ExperienceExcelente personal buen servicio Inglés & Español
Christian R | Overall ExperienceEl americano q nos atendio fue muy amable con nosotros y nos ayudo bastante
Pedro C | First ImpressionsEverything was fine except I was told a rat box had to remain in the storage I did not like that
Elias A | Overall ExperienceAmazing service
Laura D | Overall ExperienceTodos los trabajadores de esta instalación son maravillosas personas ! Los felicitó !
Fe Y | First ImpressionsGracias la atencoin muy profecional
IRISLEIDY M | First ImpressionsThe unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.
LUIS F | Overall ExperienceMe atendieron muy bien y rapido. Estoy muy agradecido
jorge l | Overall ExperienceWas very pleased with everything !
BRYANT G | Overall ExperienceI recommended to everyone , very clean , good services 🥰
Javier G | Overall ExperienceServicio al cliente de excelencia. Very clean. Nice people.
pedro C | First ImpressionsI stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore
JIMMY G | Overall ExperienceGracias.
EIREN R | Overall ExperienceMr Mambuca I can’t thank him enough for his help and kind words
Carmella L | Overall ExperienceJose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Orlando G | Overall ExperienceMy auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Jenny M | Overall ExperienceAdela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Jenny M | First ImpressionsThey took well care of my needs
Ramiro R | First ImpressionsComputer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
Gratia P | First Impressionsgreat service
YANET M | Overall ExperienceGracias por tu ayuda Carla!!
Claudia P | First ImpressionsExcelente trabajo Carla!! Muchas gracias
Claudia P | Overall ExperienceNa
Claudia P | First ImpressionsN/C
CARMEN C | Overall ExperienceThank you for your help
Elizabeth G | Overall ExperienceGracias
Farid E | First ImpressionsWell served facility
Farid E | Overall ExperienceI had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
kelvin c | Overall ExperienceThe service from the staff was poor and staff didn't deliver factual information. There's no 24 hour service which is really a inconvenience
Tyeshia D | Overall ExperienceContracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
Adela H | First ImpressionsJose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
caroll v | First ImpressionsVery clean, secure, easy access and a very friendly and helpful staff.
Michael R | ReservationCarla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.
ERROL W | Overall ExperienceN/a
Lissette A | Overall ExperienceVery pleasant people
Maritza T | Overall ExperienceUhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Gustavo R | Overall ExperienceGreat service.
Miguel C | Overall ExperienceUhaul is an excellent storage facility
Guillermo E | Overall ExperienceStaff was nice and very helpful
Queen S | Overall ExperienceThanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼
pablo c | Overall ExperienceGOOD SERVICES, KIND AND EDUCATED PEOPLE
BERFRAN W | Overall Experience