VERY GOOD
Maykel MarreroCustomer Reviews for U-Haul Moving & Storage of Hialeah
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service at location for pick up and drop off . They don’t answer the phone when calling the location . The inside of the truck was very dirty .( lots of dirt on the floor ) The cabin smelled of beer and was dirty .
Pablo MontelongoGreat experience!
Carlos CuevasMuy buena atención
Yairon PrietoThank you for an easy experience.
ROBERTO JARROWindshield wasn't clean and had glue stuck on the glass. Service and customer service was great, thank you
Odalis TorresI got charged for two extra days that I didnt use the truck. I dropped off the truck the same day only 4 hours after renting it to a U-Haul employee that was at the door and asked "are you returning the truck?" and I said "yes im turning it back in" and the employee told me to just leave the keys inside the truck and they will check it back in for me. 2 days later I get a notification from my credit card company saying I got an additional charge on my credit card from U-Haul and an email from U-Haul saying that I turned the truck back in 2 days after I actually turned it in. Not happy at all.
Reinier Perez QuinonesThe Service #1
WALTER PEDROZAMantener la categoria
Isneldi ValdesGood attention
ANDRES BALADAHialeah and clewiston locations, good customer service and good people. But I'm very disappointed with u haul corporations my brother rented same enclosed trailer, same day in Cape Coral FL and he paid $130 for the day, and I paid here in Hialeah $240 dollars. Not acceptable., Thank you.
Carlos ValentiI was trying to drop the truck in the area i move in and the guy in the uHaul told me that i was not able to leave the truck in there because it wasn’t space for a truck of this size. So he gave me antoher location to drop the truck and when i went there. The person who spoke to me told that if i drop the truck in that location i would have to pay 238$ so, they also told me to call the traffic department to change the location and this traffic department couldn’t help me with that. So i had to pay this amount and wasn’t expecting that, im disappointed with this service for this reason
Adinson OlavezGood and fast customer service.
CARLOS ALVAREZSmoorh.and pleasant transaction.
Jose SuarezAlexander was very helpful. Great worker!
Randy CastroRente un equipo con ellos por un día y me cobraron 2 días adicionales por un mal trabajo de ellos, definitivamente no los recomiendo
Isael MendozaVery quick and convenient
Indira Silva💯great
KEVIN SMITHWanted to say it was very good
Sebastian AlvarezMuchas felicidades gracias por ser tan profesionales
Raudel RubioThe people charge more gas Than the truck has that’s unprofessional
Yanexis DieguezExcellent customer service and truck in good conditions
UBALDO PEREZsecond time i rent a trailer from this location. service and equipment were excellent!
Eugenio Legragreat customer service
GISELE ARGUELLOConsidero el servicio de muy alta calidad, por lo que no tengo señalamientos, y no necesita mejoras según mi opinión.
Carlos Manuel BravoAmazing customer service
miriam gomezI was helped by a tall girl- she was kind - understanding - polite and very professional She made sure everything was explained and had an excellent customer service The guys were not polite - There was one guy when I returned the car that got upset why someone called him to attend a customer- he said to his coworker angry “I’m studying - I got two jobs bro” and slammed the desk In conclusion: Make the girl a manger with a raise and hire a better male staff
Anjeza GegaSugerencia realizar mantenimiento a los camiones antes de entregarlo al cliente en mi caso el camión que rente tenía mal olor en la cabina de chofer, el parabrisas lleno de excremento de aves en el vidrio frente al chofer al cual me quitaba visibilidad para conducir el depósito del agua no tenía agua para lavar en limpia parabrisas y por último me toco hacerle mantenimiento al furgon, ya que la renta del camión fue para realizar la trasportación de unos muebles blancos de tela y el fogón estaba lleno de tierra
Jose PerezTodo excelente
JORGE PANTOJAExcellent service will rent again and recommend, thank you
Lourdes VegaEvery thing it was very well
Ruben CastroI was very pleased. Great service vehicle was up, ready and running. Just a small constructive criticism. Was left on hold in the phone for quite some time. Maybe a little improvement, but everything else was excellent. Employees are all kind and willing to help immediately. Truly recommend this location. Thanks so much to the U-Haul staff.
ARMANDO HIGUERABuen trato y buen equipamiento
LUIS SEMINOservice the equipment. trailer brakes were inoperable.
Ismael PerdomoI had a real bad experience
MARIBEL FABELO | Overall ExperienceExcellent personnel. Congratulations
Lazaro PerezHerreraPersonal joven, amable y profesional!!!
MANUEL RODRIGUEZMuy rápida la atención y muy buenos gracias
Yoandy Sanchezgood service
Jorge Avila-DominguezThey charge me 30 dollars extra for no reason
Diana RosaWhen I received the truck it had 1/4 of gas and before I returned it I almost filled up the tank and did not receive the difference.
David LanauzeThe guy in the cashier is a jack as , not polite and hasn't manners
pedro espinozaExcellent service.
Curtis GilliamExcellent service!
Frank A. CabreraAwesome job and very cheap... I love it!!! Coming back again 👍
Jairo VasquezI recommend this location 100% they are super friendly there, and take care of me from the first moment I walk in the store
Juan MartinezAppliance dolly not available when I arrived. I had reserved it on-line. Blankets bag had 5 count and not 6 count.
Sergio InguanzoMy truck had a fly tire when I arrived but Jordan gave another vehicle, overall it was a good experience.
Eric CabreraGood boys working here
ANDRES BALADABig miscommunication between their staff and I. End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great
dayan echenique | Overall ExperienceThe girl that help ed was very polite
Zoila Arcia | First ImpressionsExcelente servicio
WILMARY FLORES | Overall ExperienceMy storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.
Elizabeth ruvalcaba | Overall ExperienceEverything was great… Had that unit for 15 years I relocated and needed something closer to home.
GERMAN BRIZUELA | Overall ExperienceExelente atención muy eficiente las multisoluciones
DEIVIS RODAS CANDADO | First ImpressionsEl personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!
ANTONIO SANCHEZ | Overall ExperienceMe gusto Mucho por eso me quede mucho tiempo
Ramon Rizo | Overall Experiencecouple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super
alejandro carro | Overall ExperienceEstán cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!
Miguel Fuel | First ImpressionsMuy buena
MARLENE CEDENO VIDAL | First ImpressionsRoaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.
DANIEL RIVERA | Overall ExperienceGreat service at this location.
Miguel Cedron-Ron | First ImpressionsAdel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!
MICHELE VASQUEZ | First ImpressionsTodas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .
Alberto Sempoll | Overall ExperienceExcelente personal buen servicio Inglés & Español
Christian Rios | Overall ExperienceEl americano q nos atendio fue muy amable con nosotros y nos ayudo bastante
Pedro Cantero | First ImpressionsEverything was fine except I was told a rat box had to remain in the storage I did not like that
Elias Arguello | Overall ExperienceAmazing service
Laura Duluc | Overall ExperienceTodos los trabajadores de esta instalación son maravillosas personas ! Los felicitó !
Fe Yodales Felipe | First ImpressionsGracias la atencoin muy profecional
IRISLEIDY MORALES | First ImpressionsThe unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.
LUIS FERNANDEZ | Overall ExperienceMe atendieron muy bien y rapido. Estoy muy agradecido
jorge lauzurique | Overall ExperienceWas very pleased with everything !
BRYANT GRANT | Overall ExperienceI recommended to everyone , very clean , good services 🥰
Javier Garcia | Overall ExperienceExcellent customer service. Very clean. Nice people.
pedro Cantero | First ImpressionsI stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore
JIMMY GILMORE | Overall ExperienceThank you.
EIREN REYES | Overall ExperienceMr Mambuca I can’t thank him enough for his help and kind words
Carmella Lewis | Overall ExperienceJose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Orlando Gutierrez | Overall ExperienceMy auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Jenny Mercedes | Overall ExperienceAdela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Jenny Mercedes | First ImpressionsThey took well care of my needs
Ramiro Rivera | First ImpressionsComputer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
Gratia Plena LLC | First Impressionsgreat service
YANET MARRERO | Overall ExperienceGracias por tu ayuda Carla!!
Claudia Pena | First ImpressionsExcelente trabajo Carla!! Muchas gracias
Claudia Pena | Overall ExperienceNa
Claudia Pena | First ImpressionsN/A
CARMEN CORO | Overall ExperienceThank you for your help
Elizabeth Genes | Overall ExperienceThank you
Farid E Escobar | First ImpressionsWell served facility
Farid E Escobar | Overall ExperienceI had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
kelvin clark | Overall ExperienceThe service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience
Tyeshia Donais | Overall ExperienceContracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
Adela Herrera | First ImpressionsJose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
caroll vizcaino | First ImpressionsVery clean, secure, easy access and a very friendly and helpful staff.
Michael Ranuro | ReservationCarla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.
ERROL WILSON | Overall ExperienceN/a
Lissette Ayala | Overall ExperienceVery pleasant people
Maritza Torres | Overall ExperienceUhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Gustavo Rossato | Overall ExperienceGreat service.
Miguel Cedron Ron | Overall ExperienceUhaul is an excellent storage facility
Guillermo Escalona | Overall ExperienceStaff was nice and very helpful
Queen Sharp | Overall ExperienceThanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼
pablo cruz | Overall ExperienceGOOD SERVICES, KIND AND EDUCATED PEOPLE
BERFRAN WILLIAM KOVATCH | Overall Experience