Customer Reviews for U-Haul Moving & Storage of Hialeah

4,183 reviews

6150 W 20th Ave   Hialeah, FL 33016
(W Of 826 On Perimeter Rd)

(305) 556-0562

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(305) 556-0562

6150 W 20th Ave
Hialeah, FL 33016
(W Of 826 On Perimeter Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The overall experience was very good. Diane the girl that delivered the UBox was very nice and very helpful.

ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

Cristopher V. 
Rating:
4.0

Customer did not leave a comment.

Victor T. 
Rating:
5.0

I first went to the uhaul location in North Miami when I had my reservation and I was told that there were no vans available. My reservation was guaranteed. But no van.. I wished that I would have received an email/call notifying me that the van was not available at north miami. I wasted my money and time going there and the manager named Jean act as if he did not care and showed no empathy. Jean would not help me. Later someone called me from uhaul and told me to go to the Hialeah location where I had a better experience. I was able to get a van there.

PATRICIA B. 
Rating:
5.0

Best location in Hialeah to rent a U-Haul truck. The staff and the manager a great.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Andres Mambuca staff was very helpful and courteous.

LAKENGELA H. 
Rating:
5.0

It was a great experience, So professional, thank you

LAZARO G. 
Rating:
4.0

Customer did not leave a comment.

JADIAM R. 
Rating:
5.0

Staff was friendly and efficient

ANDREW O. 
Rating:
5.0

Very dependable

ARMANDO C. 
Rating:
5.0

Customer did not leave a comment.

HECTOR P. 
Rating:
5.0

Courteous employees and clean location and equipment. This is the place I come to every time I need these services!

DALIA V. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO B. 
Rating:
5.0

Customer did not leave a comment.

Ramses P. 
Rating:
2.0

Issue regarding length of rental period that was addressed at time of pick-up, re-emerged at time of drop-off, necessitating a refund/rebill and therefore having me wait for 45 minutes in line to settle. Poor.

ABRAHAM B. 
Rating:
5.0

I rented the 26ft truck and perhaps there are some built in safety features that were a challenge on the 14 hour trip such as the rattling when you are acceleration and on going up inclines in which the truck will only climb at the speed of 30 or 20 mph without the shaking. This turned a 14hr 35min trip in to a 20hr trip this does not include rest stops. On the highway max speed was 55mph. As for u haul service on both sides one word - EXCELLENT.

ANDREA W. 
Rating:
4.0

I had a good experience! Keep the same customer service.

JORGE C. 
Rating:
1.0

Customer did not leave a comment.

LIBARDO A. 
Rating:
5.0

Customer did not leave a comment.

PEDRO A. 
Rating:
5.0

Customer did not leave a comment.

GREGORY NATHAN H. 
Rating:
5.0

Very professional, efficiency and fast service.

ARTURO S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR S. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO J. 
Rating:
5.0

Customer did not leave a comment.

Leonardo S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HECTOR V. 
Rating:
4.0

Customer did not leave a comment.

Gustavo E. 
Rating:
5.0

Exelent

LEMAY D. 
Rating:
5.0

Customer did not leave a comment.

OTILIO A. 
Rating:
5.0

Customer did not leave a comment.

JESSIE R. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Excellent staff working at this location

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

RUBEN R. 
Rating:
5.0

Customer did not leave a comment.

RAMSES P. 
Rating:
5.0

The employees are always helpful and nice.

EVARISTO S. 
Rating:
5.0

You are the best. ðŸ'ðŸ». Thank you very much for your service

OVED L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
1.0

Customer did not leave a comment.

WINSTON V. 
Rating:
5.0

Customer did not leave a comment.

ADELA O. 
Rating:
5.0

Trailer that I picked up had lots of broken glass and debris left over from previous customer.

Manuel P. 
Rating:
5.0

Customer did not leave a comment.

NEIDA H. 
Rating:
5.0

Todo perfecto muy buena atencion

EDELTO G. 
Rating:
4.0

Customer did not leave a comment.

ARAMIS L. 
Rating:
2.0

I was supposed to pick up my truck at a different location. This one is 20 miles away from the initial place. The truck was ok, cabin not very clean, and some moving pads I also booked with my initial reservation (3 weeks in advance) were not available. The representative was kind enough to call to another location to see if they had it so I could pick them up there. Once at the other location, the process was slow and confusing (to just pick up 5 pads...)

Camilo G. 
Rating:
5.0

Great service 👏🏻👏🏻👏🏻👏🏻

CLAUDIA M. 
Rating:
5.0

Customer did not leave a comment.

LUIS V. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Excellent staff

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

GEORGECTE B. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
5.0

All the employees were friendly and very much willing to accommodate my needs.

ALFREDO A. 
Rating:
5.0

They helped me greatly and very professional :)

RAYMOND G. 
Rating:
3.0

Customer did not leave a comment.

CARLOS H. 
Rating:
5.0

Customer did not leave a comment.

RENE R. 
Rating:
2.0

Están cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!

Miguel F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDY C. 
Rating:
1.0

Horrible experience

OSCAR G. 
Rating:
5.0

Customer did not leave a comment.

KENDALL M. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Amazing service great experience

BEZALEEL M. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO M. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

EDER C. 
Rating:
5.0

Customer did not leave a comment.

Magaly G. 
Rating:
5.0

Customer did not leave a comment.

MARIA L.  |  Overall Experience 
Rating:
2.0

The truck was old and the driver door didn't closed good.

JESSICA G. 
Rating:
5.0

Excellent staff

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Reinier P. 
Rating:
5.0

Customer did not leave a comment.

faddy C. 
Rating:
5.0

Customer did not leave a comment.

ARTURO O. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

I always go to this location. They have lots of inventory. The app works great

James B. 
Rating:
5.0

Customer did not leave a comment.

NINO C. 
Rating:
5.0

Customer did not leave a comment.

ODALIS G. 
Rating:
5.0

Everything was ok in every sense, the personnel, the treat I received Thanks!

Anthony F. 
Rating:
4.0

Customer did not leave a comment.

CLAUDE A. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
5.0

Customer did not leave a comment.

ELBA B. 
Rating:
5.0

Customer did not leave a comment.

ARCIDES B. 
Rating:
5.0

Muy buena

MARLENE C.  |  First Impressions 
Rating:
5.0

Great service!

ROBERT J. 
Rating:
4.0

Roaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.

DANIEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernesto C. 
Rating:
4.0

Customer did not leave a comment.

GLENN O. 
Rating:
5.0

Customer did not leave a comment.

CARLOS D. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO G. 
Rating:
5.0

Customer did not leave a comment.

Pedro C. 
Rating:
5.0

The customer service was amazing. The truck was older front cabin warn down but clean just funny moving smell and shaking at 45mph but the back was clean and furniture pads were an amazing help. Truly glad the were able to help us out so fast last minute and for cheaper than or originally rental that let us down when we needed to start as early as possible. Uhaul always comes through!

ADRIANA F. 
Rating:
5.0

Yes Uhaul was a very pleasant experience. Staff was very courteous and knowledgeable. If you're going to rent in Hialeah this is a store you need to go to. Very fast and efficient

Joseph T. 
Rating:
5.0

Mi experiencia fue de una calidad de 100

Joan Manuel P. 
Rating:
1.0

Customer did not leave a comment.

jesse F. 
Rating:
5.0

Very good service

CARLOS A. 
Rating:
1.0

On the reservation I requested a dolly and when I went to pick up the truck they forgot to put the dolly. I didn't realize it wasn't there until I got home for the move. I made several attempts to call the location in Hialeah where I rented the truck and their phones didn't work or no one answered. I completely the love without the dolly and when I returned the truck I explained to the agent the situation and he apologized and told me that he wouldn't charge me the dolly. Well, guess what, I got charged the 7 dollars for the dolly. This is unacceptable.

ROBERTO V. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
3.0

all of the email correspondence was sent to the wrong email address, the person renting this unit gave the wrong address or you entered it wrong...

JESUS A. 
Rating:
5.0

Outstanding service great work

Jim P. 
Rating:
2.0

This and my rental the following week have been nothing but one issue after the other. I was charged for a second rental on a different truck at the same time as this rental, and it took almost 45 minutes to correct. As of today 9/12/2021, I am still dealing, and was charged for tolls on this this rental. Although I disputed the charge on 9/4/2021. It is very obvious if someone would take the time to look, that the tag number does not match the truck on my rental agreement. Please resolve this ASAP, and contact me to let me know it has been taken care of, thank you.

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO A. 
Rating:
4.0

Two things to mention: The gas marked in contract was higher than the real . Message on the van screen indicating RR tire pressure low. I think you must fix this before giving customer equipment.

Alejandro A. 
Rating:
4.0

Customer did not leave a comment.

GUSTAVO R. 
Rating:
2.0

Unfortunately the installation did not finish as it should, because the connector cover was missing. The technician told me to go back and forth and I still didn't have the cover for the connector.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

MICHEL L. 
Rating:
5.0

Customer did not leave a comment.

JORGE L. 
Rating:
2.0

Although the location was large, well stocked and seemed to have everything needed, the service personnel and attention were subpar. I stood at the counter for 20 minutes before I walked to the rear where the entire staff were having lunch. The online process was quick, the check out process took longer than necessary.

ANGEL C. 
Rating:
5.0

Great service at this location.

Miguel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan p.  |  First Impressions 
Rating:
5.0

Adel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!

MICHELE V.  |  First Impressions 
Rating:
5.0

El americano q nos atendio fue muy amable con nosotros y nos ayudo bastante

PEDRO C.  |  First Impressions 
Rating:
5.0

Todos los trabajadores de esta instalación son maravillosas personas ! Los felicitó !

Fe Yodales F.  |  First Impressions 
Rating:
5.0

Gracias la atencoin muy profecional

IRISLEIDY M.  |  First Impressions 
Rating:
1.0

Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!

Gustavo R.  |  Overall Experience 
No reviews have been submitted for this location.

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