Customer Reviews for U-Haul Moving & Storage of Hendersonville

1,609 comentarios

1500 Airport Rd   Hendersonville, NC 28792

(828) 233-5017

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(828) 233-5017

1500 Airport Rd
Hendersonville, NC 28792

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Catherine M. 
Clasificación:
5.0

Jean & the girl working with her (I'm so sorry I don't remember your name) Are amazing people!!

AUTUMN M. 
Clasificación:
5.0

Nothing...Jean is the best!!

Alona P. 
Clasificación:
5.0

Jean was absolutely awesome throughout the check in process. Extremely helpful and personable. Please don't stop being so awesome

Jacob C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi D. 
Clasificación:
5.0

This is an excellent facility

Vincent G. 
Clasificación:
5.0

staff was helpful and efficient== got in and out quickly-- nice job!

Michael B. 
Clasificación:
5.0

Great service and personal touch. Keep up the great work!

ROBERT W. 
Clasificación:
5.0

The sign for calling some one on the walkie talkie needs a photo of the walkie talkie with an arrow to the spot to push. The drawing was not clear enough for me. Otherwise it was a perfect experience, would definitely recommend this U-Haul and would definitely rent from them again if there is a need. The staff is very helpful and friendly.

Roberta I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha F. 
Clasificación:
1.0

The staff did not familiarize me with the vehicle at check in. It took 3 contacts on my part to get the vehicle checked in at the end of the rental and took in excess of 24 hours. Zach & Susan both promised to check me in and didn't. Shannon finally had to call the General Manager to get it done.

PETER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shain W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean R. 
Clasificación:
4.0

That particular location is good. The general manager Jean did an awesome job!

Abigale O. 
Clasificación:
3.0

We will not be going back to this uhaul location as they are trying to charge us for damage that we did not create on the van we used.

Haley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy C. 
Clasificación:
4.0

The air conditioning didn't work on the truck or it didnt have air. Just a little uncomfortable in the afternoon with sun beaming in.

Donald R. 
Clasificación:
1.0

Truck was extremely dirty when I picked it up. I can provide photos if needed. When I went to drop of truck Assistant manager was extremely rude and threatened to report the trucks stolen if I did not return keys to him immediately even though I was bringing back the trucks early and my contract was to return the trucks the following morning at 9am. The manager told me that the assistant manager had given blood 3 hours prior to me dropping off trucks and was feeling unwell and dizzy. She also stated he was in a hurry to close for the night and get out of there. I was going to return the equipment online therefore there was no reason for the employee to harass me to return the keys to him. The assistant manger repeatedly harassed me even after I ask him several times to please stop. He even threaten to call the police on me. I am extremely unsatisfied with my experience. I had just spent 9 hours moving and the last thing I needed was to be treated so poorly by employees and shown such disrespect and Harassment for no good reason.

brianny Y. 
Clasificación:
1.0

Truck was extremely dirty when I picked it up. I can provide photos if needed. When I went to drop of truck Assistant manager was extremely rude and threatened to report the trucks stolen if I did not return keys to him immediately even though I was bringing back the trucks early and my contract was to return the trucks the following morning at 9am. The manager told me that the assistant manager had given blood 3 hours prior to me dropping off trucks and was feeling unwell and dizzy. She also stated he was in a hurry to close for the night and get out of there. I was going to return the equipment online therefore there was no reason for the employee to harass me to return the keys to him. The assistant manger repeatedly harassed me even after I ask him several times to please stop. He even threaten to call the police on me. I am extremely unsatisfied with my experience. I had just spent 9 hours moving and the last thing I needed was to be treated so poorly by employees and shown such disrespect and Harassment for no good reason.

brianny Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
3.0

I MIGHT recommend this location to a friend, maybe not. The people were friendly and helpful, but the truck had a rough ride. It seemed like it needed an alignment. It also smelled heavily of nicotine and it made me wish the steering wheel and other parts had been washed down. Also, the fees kept going up until it was double the original quote. That was disappointing. Overall though, the truck worked fine and we were able to move everything and that's what we needed.

Pamela G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aspen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas F. 
Clasificación:
5.0

Zachary was very kind and helpful with the entire rental and return process. He is an asset to your company.

Patrick B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
4.0

The only issue I had was not being able to drop off uhaul trailer where storage unit was.

SIOUXZEN W.  |  First Impressions 
Clasificación:
5.0

Very friendly and efficient.

mike Y. 
Clasificación:
5.0

Great service and people!

ROBIN V. 
Clasificación:
5.0

The young man tried to call a manager to remove the charges for the $28 for the insurance I had originally declined but he could not do it and stated that the original pick up location should have done that. They of course didn't in Columbia. He was trying to be very helpful at the Hendersonville location.

Charles W. 
Clasificación:
5.0

Make it more obvious on your website that rentals must be returned to same location! Your people were great but not knowing that I had to return the truck there, until the morning when I picked the truck up, created a problem plus it made it more expensive!!!!

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
5.0

The gentleman who helped us was super nice! Definitely will be coming back if we need another U-Haul!

Preston R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B. 
Clasificación:
5.0

A very helpful team

Thomas T. 
Clasificación:
4.0

Dirt & mud inside cab, passenger side.

Roy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tokisha I. 
Clasificación:
4.0

Kind of confusing as to where to leave the vehicle. Staff very helpful.

Ricardo T. 
Clasificación:
5.0

Friendly and helpful staff. Thank you.

Tokisha I.  |  First Impressions 
Clasificación:
5.0

Lower your rates. Some equipment should come with a rental.

Mercedes W. 
Clasificación:
5.0

Excellent staff- very helpful and accommodating!

Michelle M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mercedes W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

marie m.  |  Overall Experience 
Clasificación:
5.0

Person who worked the counter was excellent and friendly.

Brandon R. 
Clasificación:
5.0

Jean was wonderful!!

James E. 
Clasificación:
5.0

The staff at this location of U Haul are awesome. They're always pleasant and helpful, willing to do a little extra to help their customers. A1 rating!!!

james L. 
Clasificación:
3.0

When you rent something that has a 24 rental period for the price and the National call center makes the time frame suggestion to you and posts it to your reservation, don't you dare be late! There's No maybe you'll be charged you will be charged for another day!!!! Speaking to the assistant manager and he makes a phone call to the manager and sorry sir that's policy! We have been Long time customer's of Uhaul until today. Sorry that's my policy, you don't treat customers like that, also read your contract well you will be CHARGED $20 FOR AFTER HOURS RETURN!!! They have your credit card number and will charge it!! Ellie NEVER would have treated us like that!! God Rest her soul. Picked up rental at 4:30 pm they close at 7 pm open at 7 am returned by 9 am the next morning, an hour and a half early if you were to use business open hours within the 6 hour suggested time anyway. Also had another duplicate unit on premises for rental when returned. DON'T LET THIS HAPPEN TO YOU!!!!!

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

john J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BYRON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S.  |  Overall Experience 
Clasificación:
1.0

The worst experience I've ever had it took an hour and a half to attempt to rent a dolly still wasn't able to rent it tried two different times and to borrow one from someone because the employees are inept also they tried to charge me for this month yesterday and I moved out to months ago

Gwen V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emil F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vitaliy V. 
Clasificación:
5.0

We rented returnable crates. Love that these were available. Easy returns in boxes we did not use v

Jennifer B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eleanor T. 
Clasificación:
1.0

They can't get there shit right and always get a receipt

Russell K. 
Clasificación:
5.0

I had a totally good experience.

Nancy B. 
Clasificación:
5.0

You guys have nailed it. They made it way too easy for me to decide to use a car transport trailer to move my car with me to my new home, instead of driving back to North Carolina to pick it up! I just took it with me because they made me feel so secure in doing that. Excellent advice! It was very very easy!!!! Thank you U Haul!!

Laura W. 
Clasificación:
5.0

Jean and her team were absolutely fantastic. Despite the store being extra busy, Jean took the time to both solve some pending issues with my rental return as well as expertly prepare my storage unit. At the same time, she was extremely friendly and made me feel comfortable storing my items here until I am able to move into a new home. I cannot recommend this location enough.

Cameron E.  |  First Impressions 
Clasificación:
5.0

Everything was great

DANNY R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

Best customer service I've experienced with uhaul. These guys were fast and super helpful.

Joshua D. 
Clasificación:
5.0

Great experience!

Christine S. 
Clasificación:
5.0

Had trouble navigating the web site to check in before pickup. I believe there was a glitch with my account, but they were able to check me in at the store.

Noah M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gracie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette R. 
Clasificación:
5.0

El cliente no dejó un comentario.

james L. 
Clasificación:
1.0

The guy who checked me in and got me a van was horrible. He didn't explain everything I needed to know well and when I asked questions he talked to me like I was an idiot. He had red, fizzy, curly hair. I was also charged more than I was I told.

Laura L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
4.0

We thought we rented a climate controlled unit. Come to find out that it was not climate controlled. There was no way to find this out earlier as the invoice do not specify either controlled or not. Be careful when you make your reservations.!

Thomas P.  |  First Impressions 
Clasificación:
5.0

Your employee Jean was phenomenal with customer service. She deserves a raise!

Jennifer M. 
Clasificación:
5.0

Best storeage ever

MATHIAS A.  |  First Impressions 
Clasificación:
5.0

Jean was awesome in responding to a question we had. She was able to accommodate us and help us out immediately.

james l.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria G.  |  Overall Experience 
Clasificación:
5.0

Location was very helpful.

Collin I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S.  |  First Impressions 
Clasificación:
3.0

Although the truck I rented worked well and did the job it was not what I wanted. This is really no fault of the dealer since the trucks I wanted had been recently stolen. I would like to see the regional folks help this location out with more trucks to rent in the smaller sizes.

Andrew N. 
Clasificación:
4.0

Make sure the trucks work. The one I had did not have power steering or breaks, making driving difficult and dangerous.

Adam B. 
Clasificación:
3.0

Rental location overstated the starting fuel and understated the ending fuel, also charged me for a furniture dolly which I neither requested nor used.

John H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kirk C. 
Clasificación:
4.0

If my friend lived in Hendersonville I would. This place was good the place in Arden socks. U haul must be desperate.

Darlene D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

The 2 different gentlemen that waited on me were friendly, professional and extremely helpful. I will definitely recommend this location for rentals!

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda P. 
Clasificación:
5.0

Very helpful!

Kenneth W. 
Clasificación:
5.0

The best!

Rob B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
3.0

New wikjers need to have better training. it took a long time for the worker to figure out to do, and there were 4 workers there at the tine, and they sort of watched him funmble around. Very polite and courteous

Sharon W. 
Clasificación:
5.0

Needed a small box truck for a quick furniture move. Employee was very helpful and friendly. Worked out well.

Mark J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natasha L.  |  Online Move In 
Clasificación:
3.0

I've moved (cross country) 4 times now and never had so many problems. Apparently when you rent a Uhaul truck or a Uhaul storage unit, Uhaul takes your money and reservation and never actually "assigns" it to a specific truck or storage unit. This happened with my truck AND my storage unit. I showed up to the storage facility on my move-in day to find out that the unit I reserved was not available, nor were any other units available in that size. I was then in a position that I had to agree to pay $50 more every month for the next size up (because I knew my stuff wouldn't fit in the next size down and I had movers on a ticking clock). The CSR I worked with was very kind and apologetic; I have no complaints about him. I also appreciate that his manager gave me a free month of storage because of this error. This specific storage facility is fine. My unit was clean, I feel safe when I go, and I have confidence that my stuff is safe. I cannot say I would recommend this facility to a friend though; specifically because of the association with Uhaul and the terrible Uhaul experience I've had.

Laura C.  |  First Impressions 
Clasificación:
5.0

Ninguno

Tammy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen V.  |  Overall Experience 
Clasificación:
5.0

Extremely professional staff. Have dropped trucks off to them before. They totally get customer service.

WILLIAM W. 
Clasificación:
1.0

I arrived at U-Haul at approximately 10:15 AM EST to pick up a 6' x 12' trailer I reserved for the day. I was the only customer in the store when I arrived. The two individuals operating this location should not be left unattended without a manager on site. The two people working the front desk had never rented a trailer before and were completely clueless. Then they received a phone call from a lady in Italy wanting to pay her yearly storage fees on her two rental units. She wanted to pay by credit card over the phone. This completely blew these two mouth breathers mind. I will spare you all the details, but I finally left at 11:45 AM with the trailer. It took an hour and half to pick-up a reserved trailer with all my information saved in the computer. Once the trailer was securely hitched to my truck the U-Haul attendant could not figure out how to get the U-Haul phone to take a picture of my license plate. Really??? These were the bottom of the barrel employees to say the least and I'm being nice. I will never use this U-Haul location again, nor would I ever recommend this location to anyone I remotely like.

Scott H. 
Clasificación:
5.0

The service was amazing and the professionalism was incomparable! I will always recommend Uhaul to anyone in need of a DIY moving equipment!

Zachary V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP V. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY C. 
Clasificación:
5.0

Everything was great! We were very thankful for the truck and all your help! Sincerely, The Power Family

Kevin P. 
Clasificación:
1.0

Check in was pleasant with a very sweet agent who I overheard was still training. The truck performed perfectly and got the job done. When returning at 4:30 PM 12/14 during heavy traffic at the sharp left turn before the facility I must have missed whatever sign there was for the return lane. Pulling into the drive, that same agent asked if I was making a return. Yes. “You need to put it in the return lane.” Where is that. “Where the return arrows say it is!” I turned around and followed the signs as best I could while dodging traffic in the dusk and finally saw the small stop sign for the return lane. The same stop sign used on every gate with differing instructions I could now read close up. I stayed in the truck as the sign instructed, not willing to violate another rule. For 10 full minutes the agent stacked boxes and studiedly ignored me. When I went in, he asked, “Why did you stay in the truck.” The sign told me to wait. “I told you to put it in the return lane, not sit there.” Fine. I handed over my contract. “Do you have the keys.” Yes. “You're all done.” You know, if you had just pointed to the return lane, this would have been a lot easier. “You need to leave, right now.” And to my back as I walked out to wait for my taxi, “You need to learn some manners.” My overall impression: sweetness when there is supervision present, not so much without witnesses. Customers are all stupid for not reading signs and following instructions familiar to the agent. Customers who don't follow instructions are to be treated like incompetent subordinates. My idea of service: helping the customer to be successful in what is often a completely unfamiliar process. Consideration: people returning a 15 foot truck at dusk have probably had a pretty rough and tiring day and are not at their best. A 73 year old man who loaded and unloaded 1,300 pounds of cargo a few hours ago deserves a little slack. The receipt was signed Zackery Veach. I leave it to you to confirm the agent's identity.

Bradley C. 
Clasificación:
3.0

Very slow.

Lillian S. 
Clasificación:
5.0

Super friendly and thorough! Excellent customer service!

Leslie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

Very friendly staff and units were clean.

Ronnie O.  |  First Impressions 
Clasificación:
5.0

Great facility. Clean and secure. William was great - found me the perfect space for my needs. Highly recommended.

William W.  |  Overall Experience 
Clasificación:
5.0

Jean went above and beyond to be helpful. Can't express my appreciation enough!

Deborah G.  |  Online Move In 
Clasificación:
5.0

Zachary was patient, kind and professional We loved him. William was helpful too.

PETER V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BOB B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie M.  |  Online Move In 
Clasificación:
5.0

I really enjoyed the helpful staff over the two years of moving in and out of my unit. I will definitely recommend and if ever in need of a Uhaul truck or storage unit, I will return to this location. -Meagan Park

CHRISTIANE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim F.  |  Overall Experience 
Clasificación:
5.0

Very helpful and knowledgeable ....

Magdalena S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane S.  |  First Impressions 
Clasificación:
5.0

I'm having an issue with my uhaul rental truck which is telling me I rented it for 3 days instead of 1, but that has nothing to do with the storage, which was very good.

Taylor C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcey J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary E S.  |  First Impressions 
Clasificación:
5.0

William is great.

William W.  |  First Impressions 
Clasificación:
5.0

I can't rate this facility high enough. Customer service is benchmark! Exceeded all expectations with storage needs and with renting vehicles throughout my relocation needs. Several interactions with the staff and I just can't say enough about the professional communication style and service oriented support when needed.

Richard L.  |  Overall Experience 
Clasificación:
5.0

The employees at this location were an absolute pleasure to work with.

Elijah S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J.  |  Overall Experience 
Clasificación:
5.0

Flera was very professional and very helpful with the storage unit and scheduling the rental on the truck on the 25th of this month.

Steven C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatyana G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda K.  |  First Impressions 
Clasificación:
5.0

The very kind lady at the store I used on Airport road in Hendersonville NC was wonderfully kind and helpful. She did not have to treat me as well as she did and go the extra mile to help me when I was in a bad situation.

John D.  |  First Impressions 
Clasificación:
4.0

Flo was awesome when I needed help and the one who helped me fill out all my info over the phone, was awesome as well

brad b.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service!

Jacqueline S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN R.  |  Overall Experience 
Clasificación:
5.0

Thanks for smooth process and helpfulness.

Jackie B.  |  First Impressions 
Clasificación:
5.0

Todo bien

Feliciano M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
4.0

The remote entry clickers are not working properly. We had to get several and still not completely working all the time. Fo back to key code entry- much easier!

PENNY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis C.  |  First Impressions 
Clasificación:
5.0

Jean Bruce is a wonderful Uhaul employee. She was incredibly helpful at every step of the process. I told her she could be a trainer for Uhaul and train all the employees on how to be a fantastic customer support person.

Gregory S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tatyana G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy G.  |  First Impressions 
Clasificación:
5.0

Jean was great.

RYAN N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA C.  |  First Impressions 
Clasificación:
5.0

Such nice, helpful employees…they encouraged me that I would do fine and be able to handle a 26 foot truck as that is all that was available

marta A.  |  Overall Experience 
Clasificación:
5.0

Very nice staff! They went out of there way to show me the size. Very friendly. Paperwork easy and not a lot of it. Highly recommended!!

James Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NIKOLAS K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Back On Track O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl H.  |  Overall Experience 
Clasificación:
4.0

Very efficient and courteous in the office. When we needed a bigger unit we were able to update to a larger unit immediately. Also very helpful in trying to find us some Movers to move our stuff into the storage unit.

SUSAN D.  |  First Impressions 
Clasificación:
5.0

User-facing account service is great, honestly, doubt anyone involved in the web/application design will see this, but on the off-chance, truly, a killer job y'all. Solid reactive design, consistent usage experience across various platforms, mobile and otherwise. Concise & accessible UX design, the website lightweight enough to accommodate weak cell service. I arrived late to pick up my truck and my reservation timed out- as soon as I was connected with someone via the chat feature they changed my reservation time, immediately resolving the issue. I seldom expect the high level of customer support I received from your representatives and am very grateful such was available. Manager at my drop-off location, 1500 Airport Road, Hendersonville, NC was quick to check up with me as I dropped off the truck, very pleasant and accommodating. Could not be happier with the entire experience, thank you.

Colin S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN WORLD A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN WORLD A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathalie l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paul g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

zachary b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S.  |  First Impressions 
Clasificación:
5.0

Ellinore was great and super helpful. Great can do attitude

John R.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and the 5*10 unit I got is a perfect size. I was very satisfied and I'm surprised I got a lock provided too, thank you to everyone in the business, the whole experience has been very satisfactory!

Janice M.  |  First Impressions 
Clasificación:
5.0

Obtaining the storage unit was easy and moving out of it was the same. The employees were all friendly each time I interacted with them. Definitely would recommend this facility to others.

Amber G.  |  Overall Experience 
Clasificación:
2.0

Had stuff in the unit for three days and everything was covered in rat dodo.

Darius P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wilma b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebacca B.  |  First Impressions 
Clasificación:
5.0

Staff friendly and efficiency.

Dallas O.  |  First Impressions 
Clasificación:
5.0

I have been a renter for many years now and have always had helpful service.

Lori L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

mary h.  |  Overall Experience 
Clasificación:
5.0

Easy to set up and the staff was very knowledgeable and helpful.

Amber G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NONI S.  |  Overall Experience 
Clasificación:
5.0

Had a tremendous amount of mice poop on things

LINDA G. P.  |  Overall Experience 
Clasificación:
5.0

helpful, clean, and polite.

John L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

REBECCA C.  |  Overall Experience 
Clasificación:
5.0

I was very well please with my unit and the staff was professional and nice and polite. I am an old lady and she offered me a chair to sit down until we had completed with my close out. Thank you for your kindness.

Norma N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mary b.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

delores b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia R.  |  Online Move In 
Clasificación:
5.0

It had rained very hard the night before I moved the last of my things out and my mover noticed that some water had dripped down onto my headboard that was up against the wall. I mentioned that to the owner, so hopefully it will be checked out before the unit is occupied again.

Marcia S.  |  Overall Experience 
Clasificación:
5.0

A very nice lady helped me and she was kind and helpful.

Norma N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C.  |  Online Move In 
Clasificación:
3.0

The units are not water proof. My property sustained severe water damage. Most of it will be a total loss.

Kimberley B.  |  Overall Experience 
Clasificación:
5.0

Ellinoire was just the best to my wife and me.

Nick S.  |  Online Move In 
Clasificación:
5.0

Smooth, easy and quick.

DANIEL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY W.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service!

damond d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R.  |  Overall Experience 
Clasificación:
5.0

No complaints. The storage fulfilled my expectations.

Kenneth R.  |  Overall Experience 
Clasificación:
5.0

Eleanor and the staff at the facility are awesome and very helpful

JOHNNY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John E.  |  Overall Experience 
Clasificación:
5.0

This is a very well maintained and extremely clean facility. The hallways and storage bays are polished and always looks nice. The staff is extremely knowledgeable, helpful, and friendly. I would highly suggest the use of this storage center for your storage needs.

Mark M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John E.  |  First Impressions 
Clasificación:
5.0

I had nothing but outstanding service from this facility. This team is well organized, the units were clean, and I would use this facility again and highly recommend to my friends. Keep up the good work.

Richard P.  |  Overall Experience 
Clasificación:
5.0

Ellinore runs a superb storage location. Inside the unit and outside the building are very clean. All emails and qiestions regarding the unit are answered promptly. I highly recommend this location.

Donald L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia p.  |  Overall Experience 
Clasificación:
3.0

The door was broken and would not stay up I reported this to the manager and he gave me a rag to stuff in the tracks of the door. This could have caused an injury.I will not be using this storage again or recommend due to the fact that they do not prorate and my door was broken. I paid 198.00 on the 19th of the month and moved out on the 4th of the following month.They do not prorate

MARGARET M.  |  Overall Experience 
Clasificación:
1.0

First of all I was supposed to get one month of storage free. I didn't ask for climate controlled storage but that's what they put me in at $104 a month. I was tired from moving and didn't notice the paperwork until it was too late to change it. Then after many months of paying that amount I finally moved out before my rent was due and I notified the manager. And guess what? I was still charged $104 even though I'm no longer using the storage space. Now I'm still trying to get a refund. The facility is nice but the business practices are not.

Leah C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

linda j.  |  Overall Experience 
Clasificación:
5.0

Was very pleased with the experience and Was very welcomed as a customer. Theresa is a great worker and goes above and beyond to make sure the customer gets all that is needed and at a cost effective manner. Will definitely use U-Haul for my future rentaks etc and refer friends as well.

Natalie M.  |  Overall Experience 
Clasificación:
5.0

I would use again

oseph M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARET M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda j.  |  First Impressions 
Clasificación:
5.0

Awesome customer service and satisfaction

Jason C.  |  First Impressions 
Clasificación:
4.0

Nice and clean facility. Management was helpful. Refund from not using second unit was quick.

Joan H.  |  First Impressions 
Clasificación:
5.0

I moved from Florida to North Carolina and everything was just great and I recommend this facility and U-Haul in general for anyone trying to move

Joseph N.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and professional. I would recommend this business. For anyone looking for storage or rental services.

Joseph N.  |  First Impressions 
Clasificación:
5.0

The staff could not have been nicer and more efficient. Would definitely recommend!

Cindy C.  |  Overall Experience 
Clasificación:
1.0

Managment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad

spencer m.  |  Overall Experience 
Clasificación:
5.0

really great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!

Constance P.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!!!

Kari B.  |  First Impressions 
Clasificación:
5.0

The staff was very pleasant and professional, A+ rating

SANDRA C.  |  Overall Experience 
Clasificación:
5.0

Really liked the convenience of the remotes to get thru the gate.

Craig B.  |  Overall Experience 
Clasificación:
5.0

Great experience

Eric A.  |  Overall Experience 
Clasificación:
5.0

This was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!

patricia s.  |  Overall Experience 
Clasificación:
4.0

My experience from start to finish was very good.

Carol B.  |  Overall Experience 
Clasificación:
5.0

Extremely helpful and considerate. Couldn't ask for better service. Facility and trucks extremely clean

bill s.  |  First Impressions 
Clasificación:
5.0

very pleased

Richard J.  |  Overall Experience 
Clasificación:
5.0

The staff were friendly and very nice.

Tom D.  |  Overall Experience 
Clasificación:
5.0

Excellent facility with great employees.

Ward S.  |  Overall Experience 
Clasificación:
5.0

Was very pleased how everything was handled and the convenience of getting in and out of the gate.

Craig B.  |  First Impressions 
Clasificación:
1.0

Nobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.

Michael E.  |  Overall Experience 
Clasificación:
2.0

Poor gate usage.

Terry K.  |  First Impressions 
Clasificación:
3.0

Staff was very friendly and helpful

TAMI B.  |  Overall Experience 
Clasificación:
5.0

Eleanor is very professional and helpful. Gracias.

Carol B.  |  First Impressions 
Clasificación:
1.0

The unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented

TAMI B.  |  First Impressions 
Clasificación:
5.0

Bueno

Kyla K.  |  First Impressions 
Clasificación:
5.0

Very nice and convenient. Was disappointed there was no dumpster only 3 trashcans

Angela H.  |  Overall Experience 
Clasificación:
5.0

Great

robert c.  |  First Impressions 
Clasificación:
5.0

All was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.

MARCIA C.  |  Overall Experience 
Clasificación:
5.0

Wonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.

Patti B.  |  First Impressions 
Clasificación:
5.0

Everyone was pleasant, courteous, and very helpful.

Kimberly H L.  |  First Impressions 
Clasificación:
5.0

Prompt, courteous, clean.

Jerry T.  |  First Impressions 
Clasificación:
5.0

My experience overall with all the employees was excellent.

Joseph S.  |  Overall Experience 
Clasificación:
5.0

You served our needs very well during a difficult transition time. Gracias

Robert A.  |  Overall Experience 
Clasificación:
5.0

Ellinore and Staff are phenomenal. I've never encountered a more professional staff. The difference between this center and others is enormously apparent. If need arises I will go no where else

Travis P.  |  Overall Experience 
Clasificación:
5.0

Elanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.

Christopher H.  |  Overall Experience 
Clasificación:
5.0

I like it when your treated with respect and friendly service

Ricardo V.  |  Overall Experience 
Clasificación:
3.0

Units are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.

Randy S.  |  Overall Experience 
Clasificación:
4.0

Used this facility for over two years.

LLOYD C.  |  Overall Experience 
Clasificación:
5.0

Well maintained facility.

SOU WEI BRUNE F.  |  Overall Experience 
Clasificación:
4.0

The staff is always very professional, friendly and very helpful.

JEROME W.  |  Overall Experience 
Clasificación:
5.0

A great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.

Eugene J. | Reservación
Clasificación:
4.0

Nothing negative

Brent W.  |  Overall Experience 
Clasificación:
1.0

Attempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.

Bartow S.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Found just the right unit.

jeff l. | Reservación
Clasificación:
4.0

Will use and recommend again.

Kathi T.  |  Overall Experience 
Clasificación:
5.0

Ellinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.

Alex V. | Reservación
Clasificación:
5.0

First rate service from top to bottom, Will definitely go with them again.

Eric L. | Reservación
Clasificación:
2.0

Long lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.

SHARON P.  |  Overall Experience 
Clasificación:
5.0

All of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.

Sonya M.  |  Overall Experience 
Clasificación:
4.0

Courteous, polite, an helpful

DAVID C.  |  Overall Experience 
Clasificación:
5.0

The Public Restroom clean beyond description,..seriously, it was VERY clean!

Charles G.  |  Overall Experience 
Clasificación:
5.0

very nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida

james b.  |  Overall Experience 
Clasificación:
3.0

good service

GARY O.  |  Overall Experience 
Clasificación:
5.0

Very clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.

Ricardo V.  |  Overall Experience 
Clasificación:
5.0

Ellinore is beyond wonderful. She went above and beyond!

Nicholas S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba