Location was very helpful.
Collin I.Customer Reviews for U-Haul Moving & Storage of Hendersonville
Testimonials From Recent Customers
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Although the truck I rented worked well and did the job it was not what I wanted. This is really no fault of the dealer since the trucks I wanted had been recently stolen. I would like to see the regional folks help this location out with more trucks to rent in the smaller sizes.
Andrew N.Make sure the trucks work. The one I had did not have power steering or breaks, making driving difficult and dangerous.
Adam B.Rental location overstated the starting fuel and understated the ending fuel, also charged me for a furniture dolly which I neither requested nor used.
John H.If my friend lived in Hendersonville I would. This place was good the place in Arden socks. U haul must be desperate.
Darlene D.The 2 different gentlemen that waited on me were friendly, professional and extremely helpful. I will definitely recommend this location for rentals!
Joseph F.Very helpful!
Kenneth W.The best!
Rob B. | Overall ExperienceNew wikjers need to have better training. it took a long time for the worker to figure out to do, and there were 4 workers there at the tine, and they sort of watched him funmble around. Very polite and courteous
Sharon W.Needed a small box truck for a quick furniture move. Employee was very helpful and friendly. Worked out well.
Mark J.I've moved (cross country) 4 times now and never had so many problems. Apparently when you rent a Uhaul truck or a Uhaul storage unit, Uhaul takes your money and reservation and never actually "assigns" it to a specific truck or storage unit. This happened with my truck AND my storage unit. I showed up to the storage facility on my move-in day to find out that the unit I reserved was not available, nor were any other units available in that size. I was then in a position that I had to agree to pay $50 more every month for the next size up (because I knew my stuff wouldn't fit in the next size down and I had movers on a ticking clock). The CSR I worked with was very kind and apologetic; I have no complaints about him. I also appreciate that his manager gave me a free month of storage because of this error. This specific storage facility is fine. My unit was clean, I feel safe when I go, and I have confidence that my stuff is safe. I cannot say I would recommend this facility to a friend though; specifically because of the association with Uhaul and the terrible Uhaul experience I've had.
Laura C. | First ImpressionsNinguno
Tammy H. | First ImpressionsExtremely professional staff. Have dropped trucks off to them before. They totally get customer service.
WILLIAM W.I arrived at U-Haul at approximately 10:15 AM EST to pick up a 6' x 12' trailer I reserved for the day. I was the only customer in the store when I arrived. The two individuals operating this location should not be left unattended without a manager on site. The two people working the front desk had never rented a trailer before and were completely clueless. Then they received a phone call from a lady in Italy wanting to pay her yearly storage fees on her two rental units. She wanted to pay by credit card over the phone. This completely blew these two mouth breathers mind. I will spare you all the details, but I finally left at 11:45 AM with the trailer. It took an hour and half to pick-up a reserved trailer with all my information saved in the computer. Once the trailer was securely hitched to my truck the U-Haul attendant could not figure out how to get the U-Haul phone to take a picture of my license plate. Really??? These were the bottom of the barrel employees to say the least and I'm being nice. I will never use this U-Haul location again, nor would I ever recommend this location to anyone I remotely like.
Scott H.The service was amazing and the professionalism was incomparable! I will always recommend Uhaul to anyone in need of a DIY moving equipment!
Zachary V.Everything was great! We were very thankful for the truck and all your help! Sincerely, The Power Family
Kevin P.Check in was pleasant with a very sweet agent who I overheard was still training. The truck performed perfectly and got the job done. When returning at 4:30 PM 12/14 during heavy traffic at the sharp left turn before the facility I must have missed whatever sign there was for the return lane. Pulling into the drive, that same agent asked if I was making a return. Yes. “You need to put it in the return lane.†Where is that. “Where the return arrows say it is!†I turned around and followed the signs as best I could while dodging traffic in the dusk and finally saw the small stop sign for the return lane. The same stop sign used on every gate with differing instructions I could now read close up. I stayed in the truck as the sign instructed, not willing to violate another rule. For 10 full minutes the agent stacked boxes and studiedly ignored me. When I went in, he asked, “Why did you stay in the truck.†The sign told me to wait. “I told you to put it in the return lane, not sit there.†Fine. I handed over my contract. “Do you have the keys.†Yes. “You're all done.†You know, if you had just pointed to the return lane, this would have been a lot easier. “You need to leave, right now.†And to my back as I walked out to wait for my taxi, “You need to learn some manners.†My overall impression: sweetness when there is supervision present, not so much without witnesses. Customers are all stupid for not reading signs and following instructions familiar to the agent. Customers who don't follow instructions are to be treated like incompetent subordinates. My idea of service: helping the customer to be successful in what is often a completely unfamiliar process. Consideration: people returning a 15 foot truck at dusk have probably had a pretty rough and tiring day and are not at their best. A 73 year old man who loaded and unloaded 1,300 pounds of cargo a few hours ago deserves a little slack. The receipt was signed Zackery Veach. I leave it to you to confirm the agent's identity.
Bradley C.Very slow.
Lillian S.Super friendly and thorough! Excellent customer service!
Leslie R.Jean in Hendersonville was the best!
JACK F.Great experience. Staff was very friendly. Easy pick up and return.
James J.Very friendly staff and units were clean.
Ronnie O. | First ImpressionsVery helpful and a pleasure doing business with .
Margaret B.Excellent experience!
CINDY P.Ms. Bruce was very helpful and pleasant to work with.
Bruce W.Great facility. Clean and secure. William was great - found me the perfect space for my needs. Highly recommended.
William W. | Overall ExperienceJean went above and beyond to be helpful. Can't express my appreciation enough!
Deborah G. | Online Move InCharged us 2 extra days. Charged us for an appliance dolly that we didn't want or receive. Then charged us for the dolly not being returned. To say this office is crooked is an understatement.
L M.Nothing. Customer service was superb.
Emily T.Zachary was patient, kind and professional We loved him. William was helpful too.
PETER V. | First ImpressionsPerfect customer service
James A.I really enjoyed the helpful staff over the two years of moving in and out of my unit. I will definitely recommend and if ever in need of a Uhaul truck or storage unit, I will return to this location. -Meagan Park
CHRISTIANE P. | Overall ExperienceThey charge way to much for fuel saying it was this amount of gas when it wasn't!!!!
YASMINE G.Before we had even pulled got out of the vehicle and brought the contract in, the guy was telling me that I wasn't to drop it off there like I was insulting him by bringing it there. Complete jerk to be honest
Brantley H.Gene is very helpful and friendly
Daniel M.Nothing. Friendly, professionally. Took care of our needs!
Jean T.Very helpful and knowledgeable ....
Magdalena S. | First ImpressionsThe 2 employees I dealt with were more than helpful and courteous. The process was very easy. Definitely recommend the location on Airport Road in Hendersonville NC.
Tammy A.Hire competent people
Robert G.Initially I was supposed to pick up from Dana road but when I got there they didn't have a truck available. After being there for 30 minutes they couldn't get hold of any other office to tell me who had a truck. I had to drive around and find one at airport rd When I returned the truck your stupid on line system wouldn't let me check it back in so that's cost me more. Not happy with your service at all
Nicholas T.All the staff were amazing. Best uhaul experience I have ever had.
Susan H.The mobile check-in on the app was slow and wouldn't accept DL photo so I ended up having to check-in at the desk. Staff was courteous and efficient so that wasn't a problem but the app needs work to be of any help.
Gregory P.I did not receive the calls or emails of the change in equipment pickup location. Improve the quality and delivery of communicating this information. Positives: The associate where I booked pickup went above and beyond to help me out, and I greatly appreciate it. He made what could have been a bad experience turn into a great one. I wish I could remember his name, he did tell me, it may have been Colin (I met many nice people). Also, at drop off, William was really nice and helpful. Also going above and beyond.
Robert M.Trailer availability was location was not close or convenient.
Brett C.I'm having an issue with my uhaul rental truck which is telling me I rented it for 3 days instead of 1, but that has nothing to do with the storage, which was very good.
Taylor C. | First ImpressionsExcellent Service. No complaints.
Carol W.It was fine
David M.Very friendly staff
Mark G.The check in process was super long. Only one worker with a line out the door. The check in process through the app was taking forever and then finally got it to work. When checking out the app wouldn't work so I went inside to check out. The young man working went to the van looked around and then got inside and sit in the van for about 10 minutes. I finally walked out there in the rain and he was sitting there on the phone talking. Never told me I was good to go before he walked out of the store to go look at the van .
David L.The truck had oil spilled all over it.
Nancy T.The whole team U Haul were very helpful very nice and I appreciate them all
LINDA Z.William is great.
William W. | First ImpressionsThe owner was the one I dealt with and he was great! Very personable and assistive. Fast and pleasant. THANKS!
ROBERT T.I had used this location before, walked in & rented here before with no problems! I pulled in to see if I could drop off the trailer, they asked for my phone number, & in 2 seconds had all my info on the screen! Yes you can they said! Pulled in, they check out the trailer right then & in less than 15 minutes I was gone! Awesome!!
Michael S.Out of all the storage facilities I have used this one is the best. The people are nice and helpful and the facility is clean.
Patricia S.Staff was friendly & willing to help!
Jay J.Jean was amazing. The best service ever.
Cynthia K.Very clean location
Brian Keith G.No one is perfect therefore you should be proud of this rating
Bonita G.Jean was very professional when we picked up our van.
Neal M.It took a long time to check equipment back in. Otherwise - fine.
JONATHAN C.Drop off parking was very limited.
Gregory W.Need better instructions for dropping off truck rental after hours. We locked up truck, dropped keys in the lock box, and then opened the app to record the return. I had taken pics of odometer and fuel before locking truck, but app doesn't let you upload an existing photo; it only lets you take a photo while in the app.
Thomas M.This was a great location they were very helpful and had the car hauler already connected and waiting for my 10am appointment. No waiting just in and out.
Kenneth N.Drop off was quick and courteous, thank you.
THOMAS M.Professional, courteous and helpful - easy to do business. Will use again.
DONALD B.The very kind lady at the store I used on Airport road in Hendersonville NC was wonderfully kind and helpful. She did not have to treat me as well as she did and go the extra mile to help me when I was in a bad situation.
John D. | First ImpressionsFlo was awesome when I needed help and the one who helped me fill out all my info over the phone, was awesome as well
brad b. | First ImpressionsThanks for smooth process and helpfulness.
Jackie B. | First ImpressionsThe remote entry clickers are not working properly. We had to get several and still not completely working all the time. Fo back to key code entry- much easier!
PENNY B. | First ImpressionsJean was great.
RYAN N. | First ImpressionsVery nice staff! They went out of there way to show me the size. Very friendly. Paperwork easy and not a lot of it. Highly recommended!!
James Y. | First ImpressionsVery efficient and courteous in the office. When we needed a bigger unit we were able to update to a larger unit immediately. Also very helpful in trying to find us some Movers to move our stuff into the storage unit.
SUSAN D. | First ImpressionsThe staff was very helpful and the 5*10 unit I got is a perfect size. I was very satisfied and I'm surprised I got a lock provided too, thank you to everyone in the business, the whole experience has been very satisfactory!
Janice M. | First ImpressionsStaff friendly and efficiency.
Dallas O. | First ImpressionsI have been a renter for many years now and have always had helpful service.
Lori L. | Online Move InEllinoire was just the best to my wife and me.
Nick S. | Online Move InAwesome customer service and satisfaction
Jason C. | First Impressions