Only the customer service needs work. I need them to be more understanding to what the customer needsLaquincia C.
Customer Reviews for U-Haul Moving & Storage of Hammond
Hammond, IN 46324
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The employees at this location were outstanding - they bent over backward to get me the truck I needed for my move. The truck I rented seemed to be having transmission issues - it was an extremely rough ride - the vehicle was constantly jerking back and forth throughout the day, although we were able to complete the trip.Kevin K.
During this particular rental the truck overheated and had to have maintenance come out to provide a temporary repair. That repair allowed us to get the truck back to the store. We lost an entire business day and a couple thousand dollars. The mechanic stated that this was due to poor maintenance.CALVIN W.
Gas gauge indicator showed below quarter tank and visual showed 50 miles til empty. Paper work indicated quarter full, not nice. Also, no recommendation to visually inspect truck, just a pleasant all set, pay and sign.Bruce T.
El cliente no dejó un comentario.Jayne R.
Ask this question before we drive off the lot.Lydia L.
El cliente no dejó un comentario.JESSIE J.
El cliente no dejó un comentario.Mary B.
It was the perfect size for me I had no issues with the the truck and nice and friendly serviceKenneth H.
Nathalie very good worker, she was polite and friendlyAbel B.
El cliente no dejó un comentario.Javier B.
El cliente no dejó un comentario.JAMARIS C.
No one called me when my delayed hitch was in nor did anyone advise me about a new scheduled appt on MOTHER'S DAY. I was there FIVE HOURS and I understand there was a problem and installer was very nice. It was not his fault it took so long, it was my vehicle. My complaint is how the whole thing was handledKathleen L.
Fix truck key box.Ricardo V.
El cliente no dejó un comentario.Yolonda B.
Vehicle had no gas, the back had debris all over, other than that I had a great experience with this location.Sean D.
El cliente no dejó un comentario.karen J.
The employees were very professional and courteous.walter F.
If a customer adds a furniture dolly make sure it's in the truck.JOHNNY H.
El cliente no dejó un comentario.Cristina D.
Find another head manager like Natalie who is fair honest professional and just!!!!!!Marvin J.
El cliente no dejó un comentario.David D.
This is my favorite location The management and a staff is very professional and will make sure to go above and beyond for you the uhaul are always clean and well taken care of I will recommend this Location to people all the timeKANIKA P.
Great job 👍Sandra R.
El cliente no dejó un comentario.Laura G.
Everything was great and people were very friendly but app wasn't workingFrank O.
The employees in the morning weren't very helpful. This was my first time renting a trailer and I didn't have any form of guidance as to what the process is like. I was told someone would help me outside but I was told if I needed to take my truck to a different location or anything. Then when we were finally attaching the trailer there were certain unprofessional comments made about how they didn't want to be stuck outside all day and there was obvious attitude. When I returned the trailer I did have a better interaction but again there was no guidance.Laura M.
El cliente no dejó un comentario.Kennyatta F.
El cliente no dejó un comentario.Emma W.
El cliente no dejó un comentario.Vermeka H.
El cliente no dejó un comentario.ARMANDO A.
I had my pick site changed to 165th bu UHaul and wanted to return truck to that store. Worker at 165th uhaul insisted that I return truck to original selected drop of site and was defintely not interested in accomodating my wishes. Customer service skills are poor with no concern for the customer.josiah S.
El cliente no dejó un comentario.MELISA C.
From the time I entered, it was a GOOD Experience!!! The Ladies were Personable and Professional very engaging. Upon returning the truck, the Lady who inspected was Personable and Professional. Thanks for a GREAT Experience because I wasn't feeling my best but the Staff I encountered MADE My day!!!DAWN P.
I had an appointment to pick up the trailer at 6:45 pm. When I got to the store the only worker was outside moving cars so I waited on the inside just for the worker to say we closed and there's nothing we can do. He called his manager and she made him give me the trailer. Once I received the trailer there was dirt and flowers on the inside of the trailer. The whole experience was terribleChristopher L.
Didn't even know this was a Uhaul dealerLaQuisha W.
El cliente no dejó un comentario.KANIKA P.
Only one person working snd he was overwhelmed but did a fantastic job but I believe they should be two people working there at all timesHector R.
Inform your customer on the service you providing. Don't just give them the keys and say go find the truck. Don't hang up on customers when they are being falsely accused of not returning the vehicle. Communicate within your store by adding pass down information for all your employees on vehicle return.Mario S.
El cliente no dejó un comentario.Hector R.
El cliente no dejó un comentario.Jeff K.
El cliente no dejó un comentario.Vikki S.
El cliente no dejó un comentario.Emma W.
All good/nonething no complaints.Yolanda C.
El cliente no dejó un comentario.JOSHUA D.
They are awesomeOllie S.
El cliente no dejó un comentario.KANIKA P.
Natalie and her team has been great in accommodating our needs and ensuring we have the equipment we need.Calvin Williams W.
El cliente no dejó un comentario.Ale H.
El cliente no dejó un comentario.Bojan D.
Good job.george F.
El cliente no dejó un comentario.JEROME M.
El cliente no dejó un comentario.EDDIE R.
El cliente no dejó un comentario.LaMesa K.
THE GENERAL MANAGER IS OUTSTANDING ALWAYS NICE AND KNOW ME AS SOON AS I WALK IN FEELS LIKE FAMILYJOHN H.
No complaintsROSEMARY P.
The employees were very friendl, friendly and helpful.Miguel M.
El cliente no dejó un comentario.Gavin C.
Natalie and her morning and evening crew are the bomb.comWilliam F.
Have a flat dollie available.DARRYL T.
El cliente no dejó un comentario.Jami L.
The manager Natalie went up and beyond to help me with a situation recently. And the staff there was very courteous to me when I got my units and when renting moving vehicles. I would highly recommend. Thank you .SHIRLEY P. | First Impressions
Staff members unprofessional and very mean, they also leave customers on hold for a long time then try to play ! Definitely would not recommend those 2 ladys at the front desk on 1st shift should be fired and they try to finesse people out their money this is the one on 169th in hammond by white castlesNymiah H. | Overall Experience
Great place to do business!Eugene G.
El cliente no dejó un comentario.mae Q.
Very professionalPhyllis W. | First Impressions
El cliente no dejó un comentario.Jerry T.
El cliente no dejó un comentario.gregory M.
El cliente no dejó un comentario.Jason P.
Specify that basic dollys are not included, then when a customer calls and ask, and informed that they are not, and request one, and you state you will add it to the truck, make sure that actually gets accomplished.Tiajana T.
Quick and simple so not sure what more I can add...Elias S.
Nothing, the staff was pleasant and nice. They answered all questions I had, and was very professional. We will use this place again in the future.April B.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.Antonette E.
The staff was OUTSTANDING! I forgot my iPass in the moving van and I returned to pick it up they not only recognized me but had it there waiting! I will return and buy boxes anytime I need some because of them two! Thanks UHaul!!!!Lisa S.
The guy that helped me was amazingPaul P.
Improve NOTHINGJohnny C.
Well managed and very efficient!John F.
El cliente no dejó un comentario.NATALIE W.
Kind of annoyed because I got a 4ft by 9ft trailer. Paid $15 for it. Before I even paid for it, I asked the lady working at the desk IF THE INSIDE of it was 4ft because the item I have it 4ft & she said yeah. I asked her two times. I get home, & it's not 4ft.. I had to return it, couldn't afford another one so I kinda paid for it for nothing. Maybe educate your people.RICK T.
El cliente no dejó un comentario.Susan N.
El cliente no dejó un comentario.DANA C.
Great customer service from Evening til morning employees .. thank youCrystal M.
El cliente no dejó un comentario.KevinP D.
El cliente no dejó un comentario.Kyle S.
Hours were convenient and it was nice that the facility provided carts to move items from your vehicle to the unit. The staff was always very kind and helpful.JEFFERY C. | Overall Experience
Customer service is outstanding!!Stacie C.
Y'all need some new trucksMagan H.
It took an hour and a half to get the truck I reserved well ahead of time because problems with the system were preventing them from checking out trucks. This is the second time I've used uhaul and both times had problems. Uhaul needs to make their problems their problems and not make it the customers problem. If they take reservations they need to deliver on them. Next time I'll use Penske, I've always had no trouble with them.Alex S.
El cliente no dejó un comentario.al S.
El cliente no dejó un comentario.jeff H.
El cliente no dejó un comentario.Arlene P.
Just at drop off the online portal was not working.Susan T.
El cliente no dejó un comentario.ANTONIO T.
El cliente no dejó un comentario.Beatrice T.
El cliente no dejó un comentario.Katrina S.
I reserved a pickup truck online Tuesday March 8th & they gave me a box truck even though there was a pick-up truck on the premises. I booked the pickup truck because it's easier with my disability. Upon return, I was waiting for in line. An associate said, â€œwho's next in lineâ€ when I proceeded & a lady at the back of the line ran to the front. I said I was next in line. The lady said, â€œshe was faster.â€ The associate ignored me and proceeded to help the lady. I see how guys treat your customers, especially those with disabilities.Steven P.
El cliente no dejó un comentario.Phillip R.
El cliente no dejó un comentario.ANTIONIA W. | First Impressions
Good service very satisfactionJOSE C.
El cliente no dejó un comentario.Tasheemah J.
El cliente no dejó un comentario.CORREEN P.
El cliente no dejó un comentario.Courtney G.
El cliente no dejó un comentario.Iris C.
El cliente no dejó un comentario.TEGA K. | First Impressions
The staff is very helpfull he's name is Mr. Jerus, i really appreciates that he helps me, he is a goodman.Gomercindo B. | First Impressions
El cliente no dejó un comentario.Thomas D. | Overall Experience
The lady that helped me was overly nice with explaining everything to me . I definitely recommendANDRE A. | Overall Experience
El cliente no dejó un comentario.Phyllis W. | First Impressions
Natalie and staff is amazing!!!Fanshon S. | Overall Experience
El cliente no dejó un comentario.Lisa J. | Overall Experience
Staff was extremely friendly- and took the time to answer all my questions.JEFFERY C. | First Impressions
El cliente no dejó un comentario.Yolanda R. | First Impressions
Very nice peopleAngel P. | First Impressions
El cliente no dejó un comentario.Jazmyn p. | First Impressions
Initially the unit i chose was accidentally sold, but upon my arrival the manager was diligent in resolving the issue. Great customer service. A+Sondra T. | Overall Experience
El cliente no dejó un comentario.kathryn g. | Overall Experience
El cliente no dejó un comentario.Mary B. | Overall Experience
Natalie was amazing, and the staff was excellent and very helpful!christine h. | Overall Experience
El cliente no dejó un comentario.Valerie M. | Overall Experience
The storage needs to be updated the locks are old and they need to get elevators inside the storage unit.Jennisis S. | Overall Experience
Everyone was nice and knew their jobs. Exremely professional and helpful.Venita W. | First Impressions
Everything was wonderful except for the lighting in the storage room. There was none. Thank you Natalie she is an amazing supervisor. I would definitely use this place again if needed. Gracias.Adelfa P. | Overall Experience
El cliente no dejó un comentario.STACY H. | Overall Experience
Alma and Natalie I will always have a place in My heart for these Ladies that helped Me in My struggle with the lost of My MOTHER just by going above and beyond customer service that doesnt come with the job but comes with how they were raised by being LOVING,CARING & COMPASSIONATE human beings.....& I LOVE YOU guys for that!!! I want to thank you BOTH for that from ME & MY LOVING MOTHER whom I MISS SO MUCH!!! actually it was MY MOTHER who picked UHAUL to store her goods & they done just that.....thank U ALL for such an experience & MAY GOD KEEP YOY & WATCH OVER YOUR FAMILIES & LOVE ONES..... GOD BLESS!!! (P.S UHAUL COOPERATE GIVE THESE LADIES A RAISE).....Christopher P. | Overall Experience
El cliente no dejó un comentario.DAIJON D. | Overall Experience
El cliente no dejó un comentario.Cody G. | Overall Experience
El cliente no dejó un comentario.EUGENE D. | Overall Experience
Need some kind of lights in storage lockersTimothy N. | Overall Experience
My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.JEANNIE F. | Overall Experience
ith u haul....PHYLLIS S. | First Impressions
The manager Natalie was very helpful and I appreciate it her helping me finally.Will P. | First Impressions
El cliente no dejó un comentario.Latricia S. | First Impressions
T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.Raymond b. | First Impressions
El cliente no dejó un comentario.loretta w. | Overall Experience
Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!Andrea H. | First Impressions
El cliente no dejó un comentario.manuel e. | Overall Experience
El cliente no dejó un comentario.Sarah K. | First Impressions
El cliente no dejó un comentario.KENNETH L. | First Impressions
I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyoneAshley J. | Overall Experience
El cliente no dejó un comentario.Kacy R. | First Impressions
The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn't end up needing those items. I believe I was still charged for them though.Jessica W. | First Impressions
The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staffchicana n. | Overall Experience
All staff members were very helpfultyler k. | Overall Experience
I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!Martin P. | Overall Experience
El cliente no dejó un comentario.Lisa R. | First Impressions
Thanks Natalie!Rachel M. | First Impressions
Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.CASSANDRA J. | Overall Experience
I will like to personally thank Mrs. Natallie! She's great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y'all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.Rasheeda A. | Overall Experience
El cliente no dejó un comentario.amanda w. | Overall Experience
El cliente no dejó un comentario.daniel p. | First Impressions
El cliente no dejó un comentario.Simone A. | Overall Experience
The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -TinekaTineka J. | Overall Experience
Great iobVanessa W. | Overall Experience
The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks againPrecious M. | First Impressions
I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debtSTEPHANIE D. | Overall Experience
It was very easyjoseph a. | First Impressions
Everyone was very courteous and very helpful.Brenda L. | Overall Experience
Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽Myesha W. | First Impressions
This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.HUMBERTO J. | Overall Experience
The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.shanita s. | Overall Experience
Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...RHONDA M. | Overall Experience
Very convenient and professionalGail B. | Overall Experience
The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond officeShar S. | Overall Experience
AwesomeJenora K. | Overall Experience
I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.Michael A. | Overall Experience
Great, friendly service.Bonny S. | Overall Experience
The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.LAURIE G. | Overall Experience
Excellent serviceTeresa J. | Overall Experience
Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!Diondra i. | First Impressions
Very helpful even though they were busy.Elizabeth K. | First Impressions
.BILLIE R. | Overall Experience
All staff were friendly and helpful at all times.ZENOBIA W. | Overall Experience
Looking for forward to working with your establishment again soon Scottscott w. | Overall Experience
I’ve rented trucks from this location many times, and they are always cordial and professional.elizabeth g. | Reservación
Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!Alessandra C. | Overall Experience
Unable to accommodate my storage needs but the customer service was excellent at this location! ¡Gracias!Joyce M. | Reservación
Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.chris m. | Overall Experience
Could improve customer service.Carleen X. | Reservación
Ningunosindey b. | Reservación
We had a terrific experience using Uhaul! We would highly recommend them to anyone!Shayna C. | Overall Experience
The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encounteredBrittany K. | Overall Experience
The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.Lestavia P. | Overall Experience
THANK U!Sharay H. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!