Customer Reviews for U-Haul Moving & Storage of Hammond

4867 comentarios

822 165th St   Hammond, IN 46324
(& Calumet)

(219) 937-1454

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(219) 937-1454

822 165th St
Hammond, IN 46324
(& Calumet)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LUKESHA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

Alma leal was very helpful and knowledgeable about the car trailer that we rented. Very cold day trailer frozen , Alma handled it no problem. Highly recommend this location and Alma. Thanks again.

MARTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

APRIL B. 
Clasificación:
5.0

Nothing very satisfied

KEVIN M. 
Clasificación:
5.0

10 Stars all across the board

WILLIAM F. 
Clasificación:
3.0

Make sure the customer get what they pay for

VALERIE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAYELLE W. 
Clasificación:
5.0

Very Helpful

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alshunza H. 
Clasificación:
5.0

The employee's could not have been nicer or more helpful!

LEAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry B. 
Clasificación:
3.0

Every time I come, I have to go get my truck from the far end of the property and it is always the one in the middle. The last time, someone had their truck brought out to her and I had to go get the one I was renting.

CHRYSTAL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

Rented a 26' truck with 1700 miles on it. Vehicle was great except for the mud on it. All the tires were caked in mud and the front cab had mud all over it. I believe this is what caused the vehicle to shake and highway speeds. I should have asked for a different truck at pickup so I guess it's my fault.

Jeremy P. 
Clasificación:
4.0

Make sure the truck is clean and when it is cold out warm the truck up.

SHIRLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Taisha C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

Very professionally staff. Deandre made the transaction pleasant. Denice, gave an alternative site when vehicle was not available at original site. We'll be using UHAUL again!!

LYDIA F. 
Clasificación:
5.0

Everything is perfect.

JACQUE F. 
Clasificación:
5.0

The location is excellent, but online access was horrible for access once the rental was placed. The phone system is horrible also with no response, only continuing to ring.

MANUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
4.0

There was a billing issue that I was able to bring up to the owner and it was taken care of quickly. I would come back here in a heartbeat because the owner is customer oriented. Thank you Ms. Williams.

VICTOR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY H. 
Clasificación:
5.0

Where people know your name 20 Stars

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORIS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMA F. 
Clasificación:
5.0

Great staff. Very Considerate 😉.

DORNA M. 
Clasificación:
5.0

Nothing at all

Donzell K. 
Clasificación:
5.0

Natalie and her crew are outstanding. Please bring Brandon back full time though.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Fantastic service

Nelson V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEKEYLA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIS D. 
Clasificación:
5.0

Nothing, it was an absolutely great-experience friendly staff would definitely recommend.

DANEISHA P. 
Clasificación:
5.0

Natalie is awesome, she is very easy to work with, very polite and always provides excellent customer service.

Kendall G. 
Clasificación:
5.0

This location always provides excellent customer service. I pass other locations up just to go to this location. They have our vans warmed up and ready to go every week. In particular, the manager Natalie is awesome. She calls to check on us when we are running late, she makes sure none of the other employees accidentally gives away our vehicles, she is very knowledgeable and is able to answer any questions I may have and she is just a joy to work with.

Rilwan B. 
Clasificación:
4.0

Service the trucks had a bad shake while driving and even worse when braking

Ilija J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Israel N. 
Clasificación:
4.0

El cliente no dejó un comentario.

TEMECA W. 
Clasificación:
5.0

Natalie and her crew is the bomb.com

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLLIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latricia S.  |  First Impressions 
Clasificación:
5.0

The folks at the location on 822 165th Street, Hammond, IN are excellent and provide great customer service. They pull the trucks out for me and my team, make sure the snow is cleaned off, they will call to let us know our vehicles are ready and they are always very pleasant and easy to work with. In particular I especially like working with Natalie, she does an excellent job.

Kendall G. 
Clasificación:
2.0

I rented a trailer that was inspected but later the brake light was out on and mentioned it to one of the workers and he acted like it was no big deal.

Nomesha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian R. 
Clasificación:
1.0

Just by saying welcome to. Uhaul good morning thank youor just. help people with checking in. Like. Step up please how may I help you

TOYA S. 
Clasificación:
5.0

Quick excellent service, nice helpful customer service

SHEAKMA ANN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONISHA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIRLEY B. 
Clasificación:
5.0

The General Manager at this location was very friendly and knowledgeable. She answered all of our questions and made it easy.

DENISE D. 
Clasificación:
5.0

T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.

Raymond b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JOVON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUANA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elisa V. 
Clasificación:
5.0

Friendly staff, and I was taken care of quickly, both during pick up and drop off. Handle social distancing and safety precautions well.

ROBERT H. 
Clasificación:
3.0

They was very helpful

TONY S. 
Clasificación:
3.0

Guy at the counter could try to be a little more friendlier. Guy cleaning off the trucks and shoveling was more personable

MARVIN W. 
Clasificación:
1.0

The location we were given was 45 minutes from outside our desired location but we were not notified that this was going to be the case until less than 24 hours before our move. This was not the locations fault but U-haul as a company. When you book a U-haul for Chicago 30 days before your move, they should tell you that nothing is available and not let you believe you have a pickup location in Chicago and then 20 hours before your move tell you that you need to drive to Indiana, 45 minutes away to pick up your truck. After complaining, we were given extra miles to cover the added distance.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
5.0

Very nice and pleasant empmoyees

Martha V. 
Clasificación:
1.0

Woman (Manager) was very rude and unprofessional. Poor communication skills, condescending tone and no eye contact. Even when I try to deescalate the situation woman continued to be verbally abusive. I was told my business was not needed and could just leave. I have been coming to this location for 8 years and have never had anything close to this unacceptable service.

Valentine S. 
Clasificación:
5.0

Perfect experience.

Colleen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELAINE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIGUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ollie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raiza Z. 
Clasificación:
4.0

More staff

JEHRAI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
5.0

Pick up was easy will all information added from my check in on the web site. I did receive the contract via text which was convenient. My reservation did not show up on my U-Haul app which was nota problem until I tried dropping off the truck. When I tried dropping off the truck the link that was texted to me did not work. I left the truck at the drop off location and had to return the next day to complete the drop off.

Gilbert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLE W. 
Clasificación:
5.0

fast reliable and great customer service

SHADAY N. 
Clasificación:
5.0

:)

Gintaras J. 
Clasificación:
5.0

Wires hanging on the back.

SHADI R. 
Clasificación:
2.0

Honestly, the truck smelled like cigarettes. It's my fault for not pointing it out at first. Didn't bother me right away but being in it for two hours got rough. Also, the staff at the location was incredibly rude and didn't wear a mask. I tried to be as polite as possible and almost snapped because the gentleman was so rude. I'll be looking to other locations in the future and I hope I don't receive the same kind of service and disrespect.

MICHAEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

gloria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta w.  |  Overall Experience 
Clasificación:
5.0

Excellent staff. Great job, great setup for return.

Jennifer J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory A. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN F. 
Clasificación:
4.0

n/a

RICKY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
3.0

Our original pick up location was Munster and when we got there, they didn't have a truck for us. The owner quickly arranged for us to go to another location about 10-15 minutes away. That put us behind in our moving process. I wish someone had notified us of the change beforehand hand instead of wasting all that time. Also, your application doesn't work properly. It wouldn't accept our fotos for both pick up and drop off. I spent a good 40 minutes in the cold trying to complete the drop off. I was very disappointed.

KENNETH O. 
Clasificación:
5.0

Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!

Andrea H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ferrick J. 
Clasificación:
3.0

Make sure everything is working i had a brake light out and the turning signal light out

SERGIO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PALOMA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH L.  |  First Impressions 
Clasificación:
2.0

I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone

Ashley J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kacy R.  |  First Impressions 
Clasificación:
3.0

The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn't end up needing those items. I believe I was still charged for them though.

Jessica W.  |  First Impressions 
Clasificación:
5.0

The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staff

chicana n.  |  Overall Experience 
Clasificación:
5.0

All staff members were very helpful

tyler k.  |  Overall Experience 
Clasificación:
5.0

I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!

Martin P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa R.  |  First Impressions 
Clasificación:
5.0

Thanks Natalie!

Rachel M.  |  First Impressions 
Clasificación:
4.0

Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.

CASSANDRA J.  |  Overall Experience 
Clasificación:
4.0

I will like to personally thank Mrs. Natallie! She's great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y'all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.

Rasheeda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Simone A.  |  Overall Experience 
Clasificación:
5.0

The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka

Tineka J.  |  Overall Experience 
Clasificación:
5.0

Great iob

Vanessa W.  |  Overall Experience 
Clasificación:
5.0

The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again

Precious M.  |  First Impressions 
Clasificación:
5.0

I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debt

STEPHANIE D.  |  Overall Experience 
Clasificación:
5.0

It was very easy

joseph a.  |  First Impressions 
Clasificación:
5.0

Everyone was very courteous and very helpful.

Brenda L.  |  Overall Experience 
Clasificación:
5.0

Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽

Myesha W.  |  First Impressions 
Clasificación:
4.0

This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.

HUMBERTO J.  |  Overall Experience 
Clasificación:
5.0

The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.

shanita s.  |  Overall Experience 
Clasificación:
5.0

Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...

RHONDA M.  |  Overall Experience 
Clasificación:
5.0

Very convenient and professional

Gail B.  |  Overall Experience 
Clasificación:
2.0

The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office

Shar S.  |  Overall Experience 
Clasificación:
5.0

Awesome

Jenora K.  |  Overall Experience 
Clasificación:
3.0

I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.

Michael A.  |  Overall Experience 
Clasificación:
5.0

Great, friendly service.

Bonny S.  |  Overall Experience 
Clasificación:
3.0

The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.

LAURIE G.  |  Overall Experience 
Clasificación:
4.0

Excellent service

Teresa J.  |  Overall Experience 
Clasificación:
4.0

Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Diondra i.  |  First Impressions 
Clasificación:
5.0

Very helpful even though they were busy.

Elizabeth K.  |  First Impressions 
Clasificación:
5.0

.

BILLIE R.  |  Overall Experience 
Clasificación:
4.0

All staff were friendly and helpful at all times.

ZENOBIA W.  |  Overall Experience 
Clasificación:
5.0

Looking for forward to working with your establishment again soon Scott

scott w.  |  Overall Experience 
Clasificación:
5.0

I’ve rented trucks from this location many times, and they are always cordial and professional.

elizabeth g. | Reservación
Clasificación:
1.0

Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!

Alessandra C.  |  Overall Experience 
Clasificación:
5.0

Unable to accommodate my storage needs but the customer service was excellent at this location! ¡Gracias!

Joyce M. | Reservación
Clasificación:
2.0

Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.

chris m.  |  Overall Experience 
Clasificación:
3.0

Could improve customer service.

Carleen X. | Reservación
Clasificación:
5.0

Ninguno

sindey b. | Reservación
Clasificación:
5.0

We had a terrific experience using Uhaul! We would highly recommend them to anyone!

Shayna C.  |  Overall Experience 
Clasificación:
1.0

The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encountered

Brittany K.  |  Overall Experience 
Clasificación:
5.0

The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.

Lestavia P.  |  Overall Experience 
Clasificación:
5.0

THANK U!

Sharay H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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