The representative who helped me was wonderful. However, while driving the truck back to where I needed it I drove by 3 other places I could have picked it up causing less time retrieving the truck.Donald R.
Customer Reviews for U-Haul Moving & Storage of Hammond
Hammond, IN 46324
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Brian and his staff were very quick to help. I was in and out quickly.NATALIE J.
El cliente no dejó un comentario.RACHEL W.
El cliente no dejó un comentario.LUKESHA T.
El cliente no dejó un comentario.Joseph L.
Alma leal was very helpful and knowledgeable about the car trailer that we rented. Very cold day trailer frozen , Alma handled it no problem. Highly recommend this location and Alma. Thanks again.MARTIN M.
El cliente no dejó un comentario.KEVIN B.
El cliente no dejó un comentario.APRIL B.
Nothing very satisfiedKEVIN M.
10 Stars all across the boardWILLIAM F.
Make sure the customer get what they pay forVALERIE L.
El cliente no dejó un comentario.RAYELLE W.
Very HelpfulDAVID M.
El cliente no dejó un comentario.Alshunza H.
The employee's could not have been nicer or more helpful!LEAH B.
El cliente no dejó un comentario.Henry B.
Every time I come, I have to go get my truck from the far end of the property and it is always the one in the middle. The last time, someone had their truck brought out to her and I had to go get the one I was renting.CHRYSTAL E.
El cliente no dejó un comentario.Gregory C.
El cliente no dejó un comentario.John B.
Rented a 26' truck with 1700 miles on it. Vehicle was great except for the mud on it. All the tires were caked in mud and the front cab had mud all over it. I believe this is what caused the vehicle to shake and highway speeds. I should have asked for a different truck at pickup so I guess it's my fault.Jeremy P.
Make sure the truck is clean and when it is cold out warm the truck up.SHIRLEY B.
El cliente no dejó un comentario.ERIC H.
El cliente no dejó un comentario.PHILLIP T.
El cliente no dejó un comentario.Taisha C.
El cliente no dejó un comentario.Jonna D.
El cliente no dejó un comentario.KENNETH S.
Very professionally staff. Deandre made the transaction pleasant. Denice, gave an alternative site when vehicle was not available at original site. We'll be using UHAUL again!!LYDIA F.
Everything is perfect.JACQUE F.
The location is excellent, but online access was horrible for access once the rental was placed. The phone system is horrible also with no response, only continuing to ring.MANUEL C.
El cliente no dejó un comentario.Christine H.
There was a billing issue that I was able to bring up to the owner and it was taken care of quickly. I would come back here in a heartbeat because the owner is customer oriented. Thank you Ms. Williams.VICTOR W.
El cliente no dejó un comentario.PERCY H.
Where people know your name 20 StarsWILLIAM F.
El cliente no dejó un comentario.DELORIS N.
El cliente no dejó un comentario.EMMA F.
Great staff. Very Considerate ðŸ˜‰.DORNA M.
Nothing at allDonzell K.
Natalie and her crew are outstanding. Please bring Brandon back full time though.WILLIAM F.
El cliente no dejó un comentario.James H.
Fantastic serviceNelson V.
El cliente no dejó un comentario.DAMON B.
El cliente no dejó un comentario.TEKEYLA M.
El cliente no dejó un comentario.MARVIS D.
Nothing, it was an absolutely great-experience friendly staff would definitely recommend.DANEISHA P.
Natalie is awesome, she is very easy to work with, very polite and always provides excellent customer service.Kendall G.
This location always provides excellent customer service. I pass other locations up just to go to this location. They have our vans warmed up and ready to go every week. In particular, the manager Natalie is awesome. She calls to check on us when we are running late, she makes sure none of the other employees accidentally gives away our vehicles, she is very knowledgeable and is able to answer any questions I may have and she is just a joy to work with.Rilwan B.
Service the trucks had a bad shake while driving and even worse when brakingIlija J.
El cliente no dejó un comentario.Israel N.
El cliente no dejó un comentario.TEMECA W.
Natalie and her crew is the bomb.comWILLIAM F.
El cliente no dejó un comentario.ANNA A.
El cliente no dejó un comentario.OLLIE S.
El cliente no dejó un comentario.Latricia S. | First Impressions
The folks at the location on 822 165th Street, Hammond, IN are excellent and provide great customer service. They pull the trucks out for me and my team, make sure the snow is cleaned off, they will call to let us know our vehicles are ready and they are always very pleasant and easy to work with. In particular I especially like working with Natalie, she does an excellent job.Kendall G.
I rented a trailer that was inspected but later the brake light was out on and mentioned it to one of the workers and he acted like it was no big deal.Nomesha H.
El cliente no dejó un comentario.brian R.
Just by saying welcome to. Uhaul good morning thank youor just. help people with checking in. Like. Step up please how may I help youTOYA S.
Quick excellent service, nice helpful customer serviceSHEAKMA ANN M.
El cliente no dejó un comentario.ANNIE D.
El cliente no dejó un comentario.TONISHA R.
El cliente no dejó un comentario.SHIRLEY B.
The General Manager at this location was very friendly and knowledgeable. She answered all of our questions and made it easy.DENISE D.
T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.Raymond b. | First Impressions
El cliente no dejó un comentario.JOVON M.
El cliente no dejó un comentario.Jane M.
El cliente no dejó un comentario.LAQUANA M.
El cliente no dejó un comentario.Elisa V.
Friendly staff, and I was taken care of quickly, both during pick up and drop off. Handle social distancing and safety precautions well.ROBERT H.
They was very helpfulTONY S.
Guy at the counter could try to be a little more friendlier. Guy cleaning off the trucks and shoveling was more personableMARVIN W.
The location we were given was 45 minutes from outside our desired location but we were not notified that this was going to be the case until less than 24 hours before our move. This was not the locations fault but U-haul as a company. When you book a U-haul for Chicago 30 days before your move, they should tell you that nothing is available and not let you believe you have a pickup location in Chicago and then 20 hours before your move tell you that you need to drive to Indiana, 45 minutes away to pick up your truck. After complaining, we were given extra miles to cover the added distance.James G.
El cliente no dejó un comentario.TIMOTHY P.
Very nice and pleasant empmoyeesMartha V.
Woman (Manager) was very rude and unprofessional. Poor communication skills, condescending tone and no eye contact. Even when I try to deescalate the situation woman continued to be verbally abusive. I was told my business was not needed and could just leave. I have been coming to this location for 8 years and have never had anything close to this unacceptable service.Valentine S.
Perfect experience.Colleen R.
El cliente no dejó un comentario.GARY J.
El cliente no dejó un comentario.ELAINE W.
El cliente no dejó un comentario.MIGUEL R.
El cliente no dejó un comentario.KENNETH B.
El cliente no dejó un comentario.Ollie S.
El cliente no dejó un comentario.Raiza Z.
More staffJEHRAI S.
El cliente no dejó un comentario.Christine H.
Pick up was easy will all information added from my check in on the web site. I did receive the contract via text which was convenient. My reservation did not show up on my U-Haul app which was nota problem until I tried dropping off the truck. When I tried dropping off the truck the link that was texted to me did not work. I left the truck at the drop off location and had to return the next day to complete the drop off.Gilbert R.
El cliente no dejó un comentario.Louis S.
El cliente no dejó un comentario.MERLE W.
fast reliable and great customer serviceSHADAY N.
Wires hanging on the back.SHADI R.
Honestly, the truck smelled like cigarettes. It's my fault for not pointing it out at first. Didn't bother me right away but being in it for two hours got rough. Also, the staff at the location was incredibly rude and didn't wear a mask. I tried to be as polite as possible and almost snapped because the gentleman was so rude. I'll be looking to other locations in the future and I hope I don't receive the same kind of service and disrespect.MICHAEL H.
El cliente no dejó un comentario.gloria M.
El cliente no dejó un comentario.JOSE R.
El cliente no dejó un comentario.loretta w. | Overall Experience
Excellent staff. Great job, great setup for return.Jennifer J.
El cliente no dejó un comentario.Gregory A.
El cliente no dejó un comentario.THOMAS R.
El cliente no dejó un comentario.JONATHAN F.
El cliente no dejó un comentario.MERLE W.
El cliente no dejó un comentario.Thomas J.
Our original pick up location was Munster and when we got there, they didn't have a truck for us. The owner quickly arranged for us to go to another location about 10-15 minutes away. That put us behind in our moving process. I wish someone had notified us of the change beforehand hand instead of wasting all that time. Also, your application doesn't work properly. It wouldn't accept our fotos for both pick up and drop off. I spent a good 40 minutes in the cold trying to complete the drop off. I was very disappointed.KENNETH O.
Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!Andrea H. | First Impressions
El cliente no dejó un comentario.PETER M.
El cliente no dejó un comentario.DARRELL H.
El cliente no dejó un comentario.manuel e. | Overall Experience
El cliente no dejó un comentario.Sarah K. | First Impressions
El cliente no dejó un comentario.KENNETH L. | First Impressions
I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyoneAshley J. | Overall Experience
El cliente no dejó un comentario.Kacy R. | First Impressions
The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn't end up needing those items. I believe I was still charged for them though.Jessica W. | First Impressions
The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staffchicana n. | Overall Experience
All staff members were very helpfultyler k. | Overall Experience
I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!Martin P. | Overall Experience
El cliente no dejó un comentario.Lisa R. | First Impressions
Thanks Natalie!Rachel M. | First Impressions
Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.CASSANDRA J. | Overall Experience
I will like to personally thank Mrs. Natallie! She's great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y'all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.Rasheeda A. | Overall Experience
El cliente no dejó un comentario.amanda w. | Overall Experience
El cliente no dejó un comentario.daniel p. | First Impressions
El cliente no dejó un comentario.Simone A. | Overall Experience
The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -TinekaTineka J. | Overall Experience
Great iobVanessa W. | Overall Experience
The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks againPrecious M. | First Impressions
I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debtSTEPHANIE D. | Overall Experience
It was very easyjoseph a. | First Impressions
Everyone was very courteous and very helpful.Brenda L. | Overall Experience
Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽Myesha W. | First Impressions
This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.HUMBERTO J. | Overall Experience
The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.shanita s. | Overall Experience
Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...RHONDA M. | Overall Experience
Very convenient and professionalGail B. | Overall Experience
The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond officeShar S. | Overall Experience
AwesomeJenora K. | Overall Experience
I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.Michael A. | Overall Experience
Great, friendly service.Bonny S. | Overall Experience
The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.LAURIE G. | Overall Experience
Excellent serviceTeresa J. | Overall Experience
Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!Diondra i. | First Impressions
Very helpful even though they were busy.Elizabeth K. | First Impressions
.BILLIE R. | Overall Experience
All staff were friendly and helpful at all times.ZENOBIA W. | Overall Experience
Looking for forward to working with your establishment again soon Scottscott w. | Overall Experience
I’ve rented trucks from this location many times, and they are always cordial and professional.elizabeth g. | Reservación
Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!Alessandra C. | Overall Experience
Unable to accommodate my storage needs but the customer service was excellent at this location! ¡Gracias!Joyce M. | Reservación
Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.chris m. | Overall Experience
Could improve customer service.Carleen X. | Reservación
Ningunosindey b. | Reservación
We had a terrific experience using Uhaul! We would highly recommend them to anyone!Shayna C. | Overall Experience
The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encounteredBrittany K. | Overall Experience
The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.Lestavia P. | Overall Experience
THANK U!Sharay H. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!