Customer Reviews for U-Haul Moving & Storage of Haltom City E

9,043 comentarios

5201 Denton Hwy   Haltom City, TX 76148
(N Of Hwy 820)

(817) 581-4546

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 581-4546

5201 Denton Hwy
Haltom City, TX 76148
(N Of Hwy 820)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

rebecca m.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique H. 
Clasificación:
5.0

Walking into this store at pick up, I felt so welcomed and this group of people made me feel important and cared about my move. Made suggestions that saved me money!! A++ Jennifer was amazing you can see she works hard at her job and making every person feel important GREAT JOB!

TYLER K. 
Clasificación:
5.0

Mgr Gregg is So AWESOME! Very friendly and interested in how my move went! Thank you Gregg got your above the bar experience!

Sherlyn D. 
Clasificación:
4.0

Trailer connection to hitch was not sufficiently tightened by employee. Trailer tilted and released from hitch when weight added tontrailer. I had reset and tighten the connection.

Geary G. 
Clasificación:
5.0

The staff is very helpful and nice

GERMAINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN C. 
Clasificación:
5.0

Jennifer, Greg and the rest of the staff are amazing! They were able to accommodate all of our last minute needs. Made our move in a lot easier for us. I highly recommend their storage facility.

Veronica H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T.  |  Overall Experience 
Clasificación:
5.0

All good here. Professional and friendly staff, great equipment

FREDERIC T. 
Clasificación:
5.0

Jennifer was amazing.

David M.  |  First Impressions 
Clasificación:
5.0

The visor in the van on the driver's side was broken and would not stay in place. Thankfully, it was an overcast day, and I did not need to use it. The staff was courteous and efficient.

CASSIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD M. 
Clasificación:
5.0

The staff were very friendly, knowledgeable and helpful and I will definitely use them again if needed in the future!

CLINTON N. 
Clasificación:
5.0

That last was so sweet and I was only in there 5 min and out the door. Even the customers waiting were in good spirits. It was the atmosphere when u walk in. Thank you for being great professionals.

CHERI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter J D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Santos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley B. 
Clasificación:
5.0

Jennifer and James were spectacular. They both made this stressful, rushed move so easy with making me laugh, being personable, and extremely knowledgeable about what I needed. The facility was clean. The UHAUL drove well and had everything necessary to begin my move.

SAMANTHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kolby S. 
Clasificación:
4.0

The truck's wipers didn't work and light switch jammed on "auto" I had to go inside and ask for a dolly I ordered. Then there's the manager at desk. Acted like I was unreasonable and "I can't do anything about it" gave me no understanding. A real, what you going to do about it?, attitude. Frankly I felt treated ignorant. I rented online and realized I needed till 4pm instead of 11am. Online I extended. Cost an extra $49. I don't mind that. Yet, on turn in, they all treated me as if late and owed another $31. Flat out my online extention didn't appear on their computer. Manager treated me like I never paid extension and wanted her $31 before releasing contract. Says all funds are pending and aren't deducted/balanced till contract closed. Wouldn't even check the system further. So, I'm OUT $49 extra and get treated like an ignorant liar. If that's the way you operate I'm going back to Penske over at Aloha Storage, at least they don't take out of my bank till I trun truck in and damn sure know when I extend. Let alone don't treat me so bad my Army hard ass shows.

David W. 
Clasificación:
5.0

Greg was EXTREMELY helpful and informative.

DONALD B. 
Clasificación:
5.0

Thank u for helpin me yesterday.

CHERTIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY T. 
Clasificación:
5.0

Just keep building upon your great service.

Althea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald H. 
Clasificación:
5.0

Original pickup location didn't have needed trailer at the designated pickup time nor would it have been available any time that day. Haltom location was excellent and saved the day. Who at uhaul decided that it was OK to plan for a trailer to be available 1 or 2 hours AFTER the planned pickup time? NOT a good start for a 5 day trip!

LAURENCE R. 
Clasificación:
5.0

Very friendly and helpful personnel. Much more friendly then the pick up locations employee

MICHAEL H. 
Clasificación:
5.0

Nothing Steve was Great

MICHELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephany S. 
Clasificación:
5.0

Always a great experience. Staff is knowledgeable and get me in and out in a timely manner.

Phillip A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N.  |  First Impressions 
Clasificación:
4.0

Clean nice and people were helpful

Jason W. 
Clasificación:
5.0

Always good service

BILLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raudo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raudo P. 
Clasificación:
5.0

They were very fast and friendly

FRANCISCO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY G. 
Clasificación:
5.0

Excellent & Personable staff. Convenient Location. Great variety of Equipment.

CORY P. 
Clasificación:
5.0

The staff is very helpful and always has a smile

EDWARD F. 
Clasificación:
5.0

Honestly, I don't like how much of the check out process is put on the customer (finding and checking the truck for damage without a representative), but it seems this is the way things are done these days, so I'll say that the part the employees were involved with was very pleasant. They were helpful and polite/professional. I think it would be helpful to ask a person how comfortable they are with driving a large vehicle they've never driven before and answer questions specifically about such vehicle before letting them pull out of the lot. Thank you for an easy experience.

TONEYA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
5.0

no problems; everything went smoothly. People were helpful and friendly; prices were reasonable.

DARREN W. 
Clasificación:
4.0

Yes the drop off place wasn't great. Could barely understand him and it took him 20 min to finally finish the process.

TIMOTHY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D.  |  First Impressions 
Clasificación:
5.0

Everyone was professional, friendly an extremely helpful! Super clean facility. Will definitely recommend this location to my friends and family.

Sylvia A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIN V. 
Clasificación:
5.0

Very friendly.

barton J. 
Clasificación:
5.0

Spectacular service, people and everything very much recommended this is now my place when I need to move for ever!!!!

Angie J. 
Clasificación:
3.0

Busted spring and I had to go get another one instead of someone bringing me one

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRETT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA B. 
Clasificación:
5.0

Great service. Clean and organized location. Staff knowledgeable and friendly.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIJAH H. 
Clasificación:
5.0

The staff was awesome and I was served coffee to get my morning going....thanks again

KENNETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret L. 
Clasificación:
3.0

The alarm for the parking brake would not shut off. The tires were extremely off balance. The alignment was off. The light in the trailer was out.

JOSEPH S. 
Clasificación:
5.0

Wish the cost would come down.

GLENN H.  |  First Impressions 
Clasificación:
1.0

In general rental was pretty fast, but return was a headache, I rent a trailer for a few hours, and it was supposed to be so easy to return it on line after hours, I did return it physically, I try to do it in the website and I called to customer service, so they could help me but neither I or they could find my order. Now they are charging me $75 when I was supposed to pay $23. What????

evelin R. 
Clasificación:
5.0

Sandy Harvey saved our moving day when she provided us with everything we needed to complete our move. She is polite, energetic and knowledgeable.

EFRAIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica C. 
Clasificación:
2.0

Make sure the truck is located at the area that is stated.

Douglas O. 
Clasificación:
5.0

The staff and facility are excellent. I would take the Mover's "Godly Men" and the few moving companies the same owner has off your list of movers. He is the one that offers the cheapest price. He was suppose to send me 2 people at 5:15. No one arrived until 8:30. Then only one arrived. The owner said he felt bad and if I would give him a 5 star rating he would give me a free day. I needed movers on Friday and the owner did not respond to me all week. He is a crook and does not keep his word. Since your facility is top notch you should get rid of this mover and his multiple moving companies. He does not represent the high standards you work so hard to maintain. Get rid of him. He is trash just throw his company in your dumpster.

Matthew M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael R. 
Clasificación:
5.0

Friendly team and quick service!

Konnor R. 
Clasificación:
5.0

No coments

Miguel S.  |  First Impressions 
Clasificación:
5.0

They really went above and beyond helping me to get set up and situated and it was greatly appreciated very nice staff

Maury W.  |  First Impressions 
Clasificación:
5.0

Gregory was extremely helpful and very nice!!!

RAUL G. 
Clasificación:
5.0

Gregory was very helpful for me

MARQUIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME A. 
Clasificación:
5.0

My first time using U-Haul storage, will never use another storage facility again.

john r.  |  Overall Experience 
Clasificación:
5.0

Supply a couple of returnable blankets and maybe straps if needed

DON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco B. 
Clasificación:
5.0

The staff was exceptionally helpful, courteous, and friendly. They made the whole process very easy.

GERALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALTON T. 
Clasificación:
5.0

Outstanding and quick service

JASON B. 
Clasificación:
5.0

Everyone was super friendly and extremely helpful! I was transferred from another Uhaul location since they didn't have a storage unit available in the size I needed. The woman behind the desk was expecting me and walked me through the process. I also had trouble with latching the door and another worker eagerly helped me solve the problem! I really appreciate their help in getting me a storage unit.

Sarah S.  |  First Impressions 
Clasificación:
5.0

Got what I needed, quick & easy.

Todd T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PORSHA DENISE H. 
Clasificación:
1.0

I moved out of this storage in (June 2021,)had a storage unit and had a lock from them ,rented a one-way moving truck from them. I received a call a few weeks ago and they informed me I needed to pay for my storage, I explained the situation the person seemed embarrassed and I assumed it was over ,then last week I get a call to inform me that my storage is going to auction the next morning I told the girl the story she also sounded embarrassed but She was new and told this and said let me talk to the manager who said we'll u left a lock on it so we can't open it, I told her it was empty but she insisted that it must go for auction so I was like..ok auction it !( it's air)! The manager then said she will call me after the auction but that never happened and now I have a survey to fill out, smh Get it together people!!

elvis c.  |  Overall Experience 
Clasificación:
5.0

Good customer services

AROZENA E. 
Clasificación:
5.0

U-Haul make other storage facilities look like they have no idea what they are doing. They are so automated.

john r.  |  First Impressions 
Clasificación:
5.0

Gregory made ALL the difference. I wouldn't rent a truck there again tho cuz even tho we had a credit card we don't like businesses who demand them. My debit card with $10k plus vs a credit card with less than $1k on it makes no sense. Don't like supporting the credit industry.

JOSEPH A. 
Clasificación:
3.0

Better customer service. I ordered six pads, which weren't in the truck (I almost drove off without them) and the rep added a dolly, which I didn't order. The rep tried to help, but seemed very tired.

YOUNG K. 
Clasificación:
5.0

Very fast check in and check out Employees were very professional and courtesy

Lawrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne P. 
Clasificación:
5.0

The two guys who worked today were fucking badass

Mark B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESUS G. 
Clasificación:
2.0

Returned trailer at 6:55 and unhooked the trailer for the workers but he said I needed to check it in or they would charge me $20 bc by the time I finished doing his job it was 7:02

Clayton F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMMY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH GARLAND L. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLUND M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
2.0

The truck was in sorry condition. It had a bad exhaust leak. The rear door was hard to open. The front end was squeaking and wandered on and of the road. My guess is that it was several months over due on the maintenance.

MARK W. 
Clasificación:
1.0

I used the online option to rent a truck. I couldn't get location services to work, the employees didn't care very much. I finally figured out to download the app and it worked better. No thanks to the employees. I left 30 minutes late trying to make this work. I then had to keep the truck for an extra 2 hours. They charged me for an additional full day. When I got the truck it had half a tank of gas. When I returned it it was slightly below the half. They wanted to charge me 40 dollars for the gas. I will never use uhaul again!

Fernando D. 
Clasificación:
5.0

The trailer light circuit did not function. Both the 4 pin and the 7 pin sockets were completely dead.

KIM W. 
Clasificación:
5.0

Jennifer at my location was amazing. I was in a bind, needed storage, and I'm so glad I came. I'd give 6 stars if I could.

nick p.  |  First Impressions 
Clasificación:
5.0

Great People

JOSEPH C.  |  Overall Experience 
Clasificación:
5.0

Great People

JOSEPH C.  |  Overall Experience 
Clasificación:
5.0

I reserved the wrong storage and came in the next morning to correct the issue and they quickly fixed the issue by getting me set up with a bigger unit. Very nice and courteous!

PAUL W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA L.  |  Overall Experience 
Clasificación:
5.0

This is a convenient, well secured facility.

nikki m.  |  First Impressions 
Clasificación:
5.0

Everyone were friendly and professional, they made sure we had the right size storage unit, the one I booked was to big. So they changed the unit size. I was truly greatful.

Lavera P.  |  First Impressions 
Clasificación:
4.0

I do not agree with having to pay for a full month if you don't need it. You should pro-rate because people move all different times of the month!

Carla D.  |  Overall Experience 
Clasificación:
5.0

Great staff. Extremely helpful. They were very busy but still found time to help me. They were extremely friendly to everyone even though they were getting crushed by meeting the overwhelming customer needs.

Matthew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN G.  |  Overall Experience 
Clasificación:
5.0

Good job, I especially appreciate your service 👌

WILLIAM JAMES H.  |  First Impressions 
Clasificación:
5.0

It was all so smooth..... Thank you so much for your help with our move

Guadealupe J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F.  |  First Impressions 
Clasificación:
4.0

I haven't started moving my things in yet but have been to the unit and put my lock on and the facility is very well maintained as I can tell thus far.

Carol M.  |  Online Move In 
Clasificación:
4.0

When I came in to order the truck there was no trucks available however there was a truck do the next day I got the truck next day the truck needed a front end alignment none of the power source worked in the truck a door lock was out of the truck and the staff didn't have an appliance dolly I had to drive to the other facility to receive I have clients dolly had no fault to the staff that was excellent they were short on demand due to the management of the facility over all management of the facility

jairus b.  |  First Impressions 
Clasificación:
5.0

Detra was great, worked with me on getting a unit for my college son because his apartment wasn’t ready.

SONIA C.  |  First Impressions 
Clasificación:
5.0

Very good and excellent attention 😊👍

JUAN O.  |  First Impressions 
Clasificación:
5.0

Gregg was very helpful and knowledgeable, friendly

Dedrick H.  |  First Impressions 
Clasificación:
4.0

Sliding doors stopped working even with card. We had to go back the next day to finish and they still did not work. An employee was able to push them open to get in.

Cody R.  |  First Impressions 
Clasificación:
5.0

The guys and ladies there were absolutely amazing .

clinton b.  |  First Impressions 
Clasificación:
4.0

The only comment that I would give you is that I was very disappointed because, even though I made the reservation for a 10x20 storage since July 13, when I got there the attendant told me there were no storage available of that size and he told me the only one available it was a 5x8 or something like that. I was insisting that I was coming from another state and that I needed a storage to leave my stuff, so he started looking for some availability on the system and finally he gave me 2 storages 10x10 and paying more than expected. Totally disappointed !

MARTIN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christina e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B.  |  First Impressions 
Clasificación:
3.0

After witnessing communication problems, late fees applied to account when we thought the account would be paid by auto draft, long waits and impossible telephone waiting times made it very difficult to communicate to staff. Even after I left two days early and left my Storage unit open and clean before the end of my month I was still charged the fee. Very difficult to get things done in a timely manner.

Vallis W.  |  Overall Experience 
Clasificación:
5.0

Awesome, hard working, friendly and helpful folks.

Kelley O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L.  |  First Impressions 
Clasificación:
2.0

The unit itself is clean, My issue is the staff the lady had us running all over the area. Sending us a wild goose chase all over the area looking for my unit. When our unit was located next to the office where they were located. There is a lack of staff waited in line forever just to buy a lock.

Debbie G.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Lisa D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Roneisa T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H.  |  First Impressions 
Clasificación:
5.0

I loved that when I utilized the bathroom the bathroom smelled, and was very clean. Employees were very helpful and made sure we understood all areas of the contract.

anita w.  |  First Impressions 
Clasificación:
5.0

The ladies working the desk are amazing, and the facilities are very nice. I will definitely recommend this location to my friends and family. I am very pleased with my service. ¡Gracias!

Ashley G.  |  First Impressions 
Clasificación:
5.0

The staff at UHaul is always friendly and helpful. Everyone is always smiling and willing to assist you even when they are super busy.

Susan E.  |  First Impressions 
Clasificación:
5.0

Every time I rent a truck, trailer, or storage unit at this location the customer service is incredible! I am usually in and out fairly quickly and the staff always seems genuinely happy to be there. I especially love the ease of using the online reservations and check-in option. Jennifer is doing an awsome job.

Roman B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine C.  |  First Impressions 
Clasificación:
5.0

Great experience

Jorge R.  |  First Impressions 
Clasificación:
5.0

I was treated very well. I appreciate the great customer service.

Gary P. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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