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Dustin B.Customer Reviews for U-Haul Moving & Storage of Haltom City E
Testimonials From Recent Customers
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Very great customer service
Stanley W.A very nice staff and very knowledgeable, they did everything very professional and it was a great experience, as always
LISSETTE M.The young white lady was not very helpful when she hooked the trailer first of all took her more than 20 minutes to be able to hook, meanwhile she was really rude not friendly behavior, Saturday 06/03/23 around 3:10 pm
Abdul E.Helped me fix my problem with Byron Center U-Haul and saved me money from their mix up
Sloane H.Horario
BERNARD N.Great service
Irma N.Excellent customer service. Thank you
Rigoberto V.Barry was awesome. Even being super busy and at the counter alone he was quick and efficient with every customer, thanks again Barry we will definitely be back to this location.
Sarah B.All folks were very helpful. Thanks
David M.Amy Wallace, was extremely rude to me and she made it so complicated for me to get the truck rented. On the other hand her teammate MR. colesale was extremely nice and very helpful. I am not sure what's going with her but that was not the first time she has been that rude, this not acceptable at all. Note: I may have spelled the last name of her co-worker wrong.
George M.Keep same customer service
SUJIT S.I had a great rental experience. No issues. Using the app was very helpful and convenient. Store personnel was very polite and helpful as well.
Shane R.Everything was an excellent and smooth process can't think of anything to add. Thank you U-Haul.
Randy W.On the Saturday mornings I visited the store was extremely busy. It seemed to be well staffed, but only having 3 terminal was the limiting factor. If there was more work stations, during peak times I think the staff could move customers more quickly.
Scott W.Great experience. Great customer service. Will definitely use them again.
James B.We had booked a rental at other location and had the confirmation and when we went to pick up it said they dont have it and transfered our reservation to another location 45 mins drive far from where we were. will never book with Uhaul again worst service. Anup dewan
Anup D.READ BEFORE YOU RENT ANYTHING!!!!!!!! If i could give zero stars i would. They did something wrong with my account because when i returned my truck i couldn't do a proper return. They messed up entering my info or something. I just have to hope they don't try and screw me around. My truck drove horrible. It had a bad exhaust leak and there was a ton of play in the steering. It was all beat up and some of it wasn't marked and the site kept messing up every time i tried to dispute the condition of the truck with the pictures you see before you leave in the truck. I honestly felt they were going to find a way to make me pay for the damage that was already on the truck. This will be the last time i use U-Haul. They have progressively gotten worse every time I've used them over the past couple of years. It's way over priced for the quality of equipment, and i don't feel safe driving their vehicles. Update: You know U-Haul is doing bad when they charge you over $9.00 for a 1/16 of a tank of gas. How are you supposed to put it exactly back when there are no 1/16 or 1/8 markings on the fuel gauge. So you have to bring it back with more fuel than you left with apparently. You better believe corporate refunded my money. I will never use U-Haul again. The guy who set me up with the truck said "If you don't use a lot of gas and it gets down to the half a tank line then just put 5 to 5 1/2 gallons back in it and you will be fine. We won't refund you money for returning it with more gas than you started with." When i put gas in it, I put 6 gallons and the gauge showed a needle width above half when i started adding fuel. Dude you're a liar. What a way to scam people. The guy at corporate i talked to also told me that the store had noted my truck was dirty. Look at the pics and tell me if you think i left it dirty. No wonder the U-Haul brand is doing so bad. They are trying to scam honest people to try and make a buck.
George C.26 foot truck I had started running poorly, stalled on me several time. Wasn't sure I was going to make it back.
Ronnie W.Switched the location into not properly notify me. Location never changed in my notification and I had to drive to the old place 1st and then to the new place was almost an hour late. Not willing to budge on helping out with the extra miles to have to drive to a location. Made me bother a 3rd party to have them call them and validate me. They decided to lease their vehicle so I could not waive the insurance. Every time we tried to do something it was just a problem.
chris M.No comments Best team for me Keep Best to customer 👌
SUJIT S.Great service
John Collin K.I've rented a U-Hail from this location on several occasions from big moves, to picking up a couch. The staff here always takes good care of their customers and has a great moral with their coworkers. Recently, I happened to be going through a tough split with my partner and had the worst of days. Luckily, Geovanni helped me get into a storage unit last minute, and I was able to extend my Uhaul, no questions asked. It is kindness from others that goes a long way and can make or break your day. Geo took what was broken and made it shine! Forever thankful and will be continue to do business with this location for all my moving needs in the future.
Heather B.The young lady that helped me at the check out was pretty rude, everything else was fine.
Chase R.Everything was fine, I would just recommend a location that isn't so busy.
Shelli F.Quick and easy. Employees friendly and competent. This is my go to place to rent trailers.
David J.Had a hard time trying to figure out how to check back in and still was unable Truck was returned at 9:29 pm and when I log iinto the app it shows I had no contract (I have a photo if needed) Hopefully I will not charge the extra fee for not checking in on the app
RANDY B.We were totally satisfied with the installation done by Giovanni as well as the manager Jennifer Bramhall's kindness. This is our second hitch here at this location (5 201 Denton Hwy, Haltom City.
David C.Amazing staff. Love to come here all the time!
Alvaro R.Staff was amazing. Knowledgeable. Patient with customers. Facilities were clean. Van was in great condition. Online checkin allowed me to breeze thru the process at the location.
Phil A.Great place very friendly
Willie G.Customer service lacking
Lanaya B.great place, quick trailer rental, helpful staff.
Scott B.N/C
Khalil L.The manager was truly amazing and the employees were just amazing.
David B. | First ImpressionsThe vehicle had a seal leak somewhere along the drivers door and made the drive very loud. The battery gauge was completely inoperable, and the check engine light came on when driving back to the location. Interior was clean enough, but I still felt the need to wash my hands after leaving the vehicle. The ramp on the back of the truck was slippery and looks like the wear on it took down the traction to barely functional.
justin A.As far as my last 3 trailer rentals, there's nothing U-Haul can do to improve. The online ordering and in person pickup process has always been flawless, quick, and easy as well as the after hours drop off. Thank you for your great customer service!
Joel B.Y'all are great!
Donna B.Make sure you have the right parts for the job. I took my SUV in to have a trailer hitch installed. I waited three hours to find out the supplier had shipped the wrong part for the job. I was very pleased with the service people at this location. They did all the electoral work and will call to let me know when the right parts arrive. Now I have to spend more time getting the job done. I'm very upset with someone somewhere, and I'm very pleased with how U-Hall handled this problem. I give five starts to all the staff at this location.
JAMES O.Do proper background check on employees.
Ade A.Got me in & out quickly. Courteous and friendly employees.
Eric M.The manager was very helpful and very kind
Joshua J.Profesional Muy buen servicio.
Demetrio M.The truck i received was horrible it was almost impossible to adjust the seat it drove horrible it was near impossible to shift gears and the inside of the truck was dirty and the ramp on this 26 ft was very short and steep nothing like any of the others ive rented and ive rented alot from yall over all it was the worst rental i ever received
PATTI S.Nothing really JENNIFER THE MANGER AND HER DAUGHTER IN LAW WHERE ON TOP OF EXCELLENCE CUSTOMER SERVICE THANK YALL FOR THE HELP VERY APPRECIATED IT!!
Jessica M.Rented a 10 Ft Truck. After waiting 25 minutes I was told thee were none and would be getting a 15ft. First 15 ft truck was brought out and the parking brake wouldn't release. A second truck was brought out so after an hour from my arrival I drove off the lot. I returned the truck approximately an hour later. I was told an email receipt would be sent. 2 hours after returning the truck I was sent a text saying I had 1 hour left to return the truck. I drove back to the lot and asked why don't you know that I had returned the truck 2 hours earlier. After another 20 minutes of waiting I was given my receipt.
Lance F.N/C
Stacey S.I was overcharged for the amount of time used.
CHRISTOPHER M.I requested to have an extra day rental due being delayed and the lady stated it would be due back on 4/20 at 4:00 pm. We got a call from Amy at 8:51am, she stated that we were supposed to have the u-haul back by 4:00 pm yesterday. She was very rude and stated the guy who reserved it was there to get it. I tried to tell her that we got an extension and she stated that I did not. She argued and was unprofessional. Jennifer her supervisor stated that we caused the guy to have to drive 100 miles to get another u-haul.
amber P.Gio was excellent and polite. I talked with him several times prior to my visit. I've rented vehicles from this location for many years and this was the first time I was not treated very well. Jan needs to go through customer service training again. She was very rude to me and kept calling me hon. I'm. 66 years old and that's very disrespectful. I tried to bring this up with location mgr with no response and I talked to Linda in Corporate and was disconnected with no calling me back. I sat and listened to the ladies during my install and they were so nice and literally saved the customers $. I questioned a labor charged and was treated horribly by Jan.
NANCY J.Manager and staff always friendly , knowledgeable and eager to help. Someone was at the check in station as I pulled up. No waiting. Uhaul check out and in are timely and easy. All equipment that I have rented over the last 10 years are excellent maintained.
Deborah B.This has been the worst experience I have ever had with U-Haul. I would say it was the one store but it's not. You should reevaluate how the process is with them they should never be split up if they were reserved together.My truck was turned in yesterday then I get a call that my truck was never turned in. This is bad customer service and no one ever offers help or refunds. Kayla at the east McKinney store was the only employee that even shown any concerns with all the issues I have had. I will never refer u boxes to anyone.
Latoya C.We were charged for extra gas even though we filled it up to what it had in it when we got it but the drop off location stated it was lower. This has never happened before and we will not be recommending this location for drop off to anyone
Victor R.I cannot praise this facility and staff enough! From the General Manager, counter clerks, and yard men, they went above and beyond to accommodate me. I will definitely recommend and use them again if the need arises!
Ann P. | Overall ExperienceYour employees could use a course in customer service. We placed our order 10 days in advance for a 20 get a call the next day they only have a 17 available so we said ok. We get there the day of and they have us for a 15 and when I told the lady that was wrong and got upset she got attitude right back and basically told me I could take it or leave it and she was not willing to accommodate for the extra milage we would have to use it or anything. Big scam in my opinion and she didn't have to be so rude even though I was upset.
John M.Greta group of people.
Mark R.Fast, friendly service. As always!
Mary Ann C.The best Customer service
LARRY P.Mixup on the order, but it worked out okay.
ROY D.Not much. Yall are always awesome.
Donny G.All was good!!
Dennis K.Gio was excellent. Professional, courteous, and friendly. Def would go back
Taylor M.This location was excellent. However, the Grapevine TX location where I originally had my reservation sent me there because they didn't have the trailer I RESERVED. So I had to drive another 20 miles to Haltom City. At Grapevine there were a few trailers that would work for me, but they said they "had reservations" for the next day. Well, I also had a reservation for that day and was there to claim it. Very disappointed with that location.
Marco C.No complaints so far
jewel k. | First ImpressionsThere was the time when the office took me off of auto pay, this happened at least two times. Than charge me late feeds. The office was not very understanding nor the they want to take the blame.
Ernest B. | Overall ExperienceThe most unprofessional people I have ever dealt with.
phillip F. | Overall ExperienceGreat group of people. They are always helpful and freindly. The girl at the front was super cute and helpful. I dig it!!
Donny G. | First ImpressionsEveryone was friendly and helpful. The managers were fantastic, especially the young man "Gio"...he was the best!
Patricia S. | Overall ExperienceThe staff was extremely polite and patient with me during this experience.
Penny C. | First ImpressionsI had a nice experience with UHaul. The day I moved out of the unit I had 2 employees go above and beyond. Chris S. and David were tremendously helpful to both myself and my sister. It made a job we were not looking forward to seem much smoother.
Mary S. | Overall ExperienceMy rent went up every year I was there totalling 55% overall. Also under cameras And Security fence the catalytic converter was stolen Attitude was oh well this always happens. Very expensive stay there overall
rodger o. | Overall ExperienceGood selection of units and appreciated the elevator. Love having indoor climate control unit.
alan s. | First ImpressionsThey were great at this location I will use them every time
Jordan T. | Overall ExperienceAbsolutely horrible experience when we originally moved into a unit on December 29th not one member of the staff was able to help us I ended up having to do the rental online in front of them. A week later when we try to gain access to our unit our access code no longer worked. We then had to deal with Jennifer who gave us a card to access storage area. Upon arrival of the unit we were assigned via e-mail we find our units lock had been cut and was left unsecured. Had to go back to Jennifer who was very snide and unapologetic and all she did was tell us it was our fault and we did check in wrong and we had moved into the incorrect unit number. Why on gods green earth would we pick a random storage unit on the opposite side of the building rather the the unit number that uhaul email sent!?! Made the comment that she takes one day off a year and this happens. How is it our fault that we followed what the emails stated and did not receive any help from her side of the counter!?! My experience shows that she is a poor owner/operator and has inept staff if she could not train them to do what appears to be a simple task of a storage check in since they are in the moving and storage business. The only person that had a clue on the day we actually moved in was the housekeeper
Keith Z. | First ImpressionsWhile I was there at 3am one of the male workers there helped me move something’s inside of a unit
Rodolfo R. | Online Move InThe customer service was amazing from all employees I came in contact with, they were professional, down to earth, very helpful and nice. Great customer service!!
tanya r. | Overall ExperienceEveryone was friendly and helpful. The management was accommodating and went above and beyond just a storage rental process. They were attentive to every facet of our moving process, answering questions and guiding us in the right direction with movers, etc.. We could not be happier or more satisfied with the management and staff at this Uhaul location. I WILL highly recommend Haltom City Uhaul. - Special recognition to Jennifer and Detra for all their help with our storage units, truck and trailer rentals and recommendations in getting acclimated to the area. They're great!
Susie A. | Overall ExperienceThe only bad part of the facilty in my view, is the accessibility. From I-820 E., Exit 19A, then turn Right on to Hwy 377, and then immediately turn Left to enter the facility on the Left side, and have to cross the solid yellow lines, and across the busy Highway. Other than that, All was Well!
LUIS L. | Overall ExperienceFour boxes that were in unit 1119 had gotten wet and dried out during the time they were stored. The damage started from the floor and moved up.
ERIC J. | Overall ExperienceStaff person was very patient, kind and helpful!
Shane W. | First ImpressionsAssistant manager was a smartass. Asking me if I wanted a ( I'm sorry ) when I was trying to understand the the poor service. I'm sure you have video. I was not being a Karen. You'll see people collecting pay checks and not striving for customer service. Very disappointed with the lack there of concern. Would not feel my property would be safe stored with a company who's Managment has these kind of qualities.
aLLEN B. | Overall ExperienceYou were so helpful thank you very much
demitrius s. | Overall ExperienceGreat
Alonzo L. | Overall ExperienceJENEEN LARMAN. WAS EXCELLENT. PROFESSIONAL VERY FRIENDLY. SHE EVEN DID TWO OF US AT SAME TIME. MULTITASKING, GREAT EMPLOTEE.
Dennis P. | First ImpressionsExcellent Customer service. And the facility itself is clean, and very well maintained.
Antonio T. | First ImpressionsFriendly helpful staff
dashanie c. | Overall ExperienceTerrific customer service
Rosalyn B. | First ImpressionsThe staff was great navigating me on getting into the storage and also very helpful in me exiting the storage also thank you very much
Clifton S. | Overall ExperienceJennifer Bramhill was extremely knowledgeable, professional, friendly and accommodating during my whole storage process. Jennifer's expertise is a definite asset to U-Haul. I commend her for her dedication and would recommend all my friends and family to use U-Haul at her location in Watauga, TX
Harry V. | Overall ExperienceCustomer service is very poor, 45 min wait to get key card. Emptied unit and witnessed more than one dissatisfied customer. One in fact yelling about how he was approached outside impeding traffic. Another upset about how it was communicated he was at fault for not reading their policy. Understaffed and poorly trained in customer service. After emptying my unit, I had to wait another 45 mins just to close out my unit. I understand the process I waited on takes more than 5 mins but, almost 2 hours is unacceptable. The tone in the facility was dread after the 10 min mark
MICHAEL T. | Overall ExperienceThe login and then door opening at 2 different spots is redundant and kinda pointless it seems but otherwise all was good.
JERIC C. | Overall ExperienceRep on phone was fast friendly and solved my issue.
Michael S. | First ImpressionsOne of the better uhaul locations
ASHLEY B. | First ImpressionsLove the staffing people
joshua r. | First ImpressionsI love this place, everyone was so nice.
sheila d. | First ImpressionsTREY AND JENNIFER WERE BOTH GREAT! THEY WORKED WITH ME WHEN I WAS GOING THRU SOME VERY DIFFICULT TIMES IN THE LAST 6 MONTHS. ALWAYS COURTEOUS AND POLITE WITH AN UPBEAT, POSITIVE ATTITUDE! THE ONLY GRIPE I HAVE IS WAS VERY DIFFICULT TO SPEAK WITH SOMEONE AT THE ACTUAL LOCATION. I ALWAYS WAS SENT TO THE ANSWERING SERVICE AND HAD TO WAIT FOR THEIR CALL BACK. OTHERWISE I WOULD TOTALLY RECOMMEND THEM FOR STORAGE NEEDS!
sara b. | Overall ExperienceThe young man that helped me was awesome
rodolfo f. | First ImpressionsCustomer service was excellent, especially Mrs. Bramhall. The only drawback was the lines at the counter, but I understand it is the busy season.
Brett S. | Overall ExperienceThank you so much for your assistance and all information I needed, hopefully I never need a storage again if I do I know where you are located.
Maria O. | Overall ExperienceAll was well. Staff was great.
Philip G. | Overall ExperienceGreat customer service.
THUY VY D. | First ImpressionsUnfortunately the unit i got isnt a true 10x20 because a 5x5 section in the corner is blocked off with sheet metal. But it was only unit available. Probably something that should be addressed in the future when giving rates. Other than that, Jennifer Bramwell was wonderful:) TY
Michael Z. | First ImpressionsI had no problems at all. everyone was very nice and helped me. I've already recommended y'all.
Janice B. | Overall ExperienceGreat place and people!
Gabriel P. | Overall ExperienceWhen I originally arranged for the storage unit it was supposed to be one of the large 10x20s I got there and the people that were renting that storage shed we're still renting it and still had all their stuff in it so they moved me to 2 of the 5x10s and charge me that and now I've got everything out of one unit and into the other unit and there's only about a $50 difference in my bill so if you could explain that that would help I think the number was 2701 Michael ashinhurst my return number is 817-345-1465 I mean I sincerely feel like I've gotten ripped off along the way here
MICHAEL A. | Overall ExperienceOnly downside is we had issues getting our key code to work. But the person in the office helped us out a lot!
MORGAN R. | First ImpressionsJennifer was so kind and helpful. Great team there.
David M. | Overall ExperienceGood service
Solomon M. | Overall ExperienceJennifer, Greg and the rest of the staff are amazing! They were able to accommodate all of our last minute needs. Made our move in a lot easier for us. I highly recommend their storage facility.
Veronica H. | First ImpressionsJennifer was amazing.
David M. | First ImpressionsThank u for helpin me yesterday.
CHERTIA M. | First ImpressionsEveryone was professional, friendly an extremely helpful! Super clean facility. Will definitely recommend this location to my friends and family.
Sylvia A. | Overall Experience