Customer Reviews for U-Haul Moving & Storage of Haltom City E

9,316 comentarios

5201 Denton Hwy   Haltom City, TX 76148
(N Of Hwy 820)

(817) 581-4546

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 581-4546

5201 Denton Hwy
Haltom City, TX 76148
(N Of Hwy 820)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Joshua D. 
Clasificación:
3.0

The return employee attempted to charge me for gas that i put back into the truck in the amount of $72.00. The clerk corrected it. The return employee kept saying the email would show up later. When i was get the truch, the attendant stopped processing my pick to take a return even though the return guy said he could wait. Customer Service is lacking.

Luredell T. 
Clasificación:
2.0

My whole experience with uhaul including this location was frustrating and I never want to use uhaul for anything, ever again.

Natasha M. 
Clasificación:
5.0

Do what you guys do, Y'all do good

Sophia P. 
Clasificación:
3.0

The issue i had was with the U-haul company not this particular location. I made the reservation 2 months in advance and requested the pick-up at a location between where I was staying and where I had to pick up my items. Less than 24 hours before I was to pick up the trailer, uhaul calls to tell me that the ONLY location that will have the trailer is 4-5 cities over in the opposite direction that I have to go.

Peter A. 
Clasificación:
1.0

The only negative issue with this location is getting in and out, due to one way traffic at the entrance. But I realize nothing can be done about that. Everyone was very helpful and friendly. I had two people to ask if they could help when I was checking over the truck.

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Nothing. Everything was great. Staff was super friendly.

Andrew B. 
Clasificación:
1.0

The location services for this pick up we're not functioning. I had. 6:00 AM remote scheduled pick up. The app wouldn't accept my location. I had to wait an hour until the main store opened.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirk S. 
Clasificación:
5.0

Return was easy.

Phillip G. 
Clasificación:
5.0

Best location so far.

Melissa L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michaela G. 
Clasificación:
3.0

We reserved the 26 foot truck. Two days before we were told there was no 26 foot available so we had to get the twenty foot. I loaded it with no holes. We had to leave our 3 year old sectional. Also we had to purchase pads even though we reserved them.

Ronald J. 
Clasificación:
5.0

it was all good

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Espacio suficiente para dejar mi traila sin ningún problema

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin T. 
Clasificación:
5.0

Vary professional staff.

Ali S. 
Clasificación:
5.0

Jennifer was so extremely helpful and I would recommend anyone moving who uses this location, to ask for her! I was exhausted, and she remembered me when I came back for vehicle tow…TOP NOTCH!! Thank you Jennifer for making a long day, and a longer move, bearable❤️

Marlena M. 
Clasificación:
5.0

James at the front desk did an awesome job.LC Haltom City Tx

larry C. 
Clasificación:
4.0

No problems

Brian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
5.0

Friendly but professional staff at a VERY busy location. I reserved online and needed to extend the lease and every transaction from initial lease, extension and drop off was super quick and easy. Just follow directions

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

If the fuel gauge reads 1/8 from empty you should bring it back the same not make the driver put it to 1/4 tank or more if so should pay them back the amount of money they pay to bring the tank to 1/4

ALFRED M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
2.0

This is where you go to kill an hour or more if you need boxes or a roll of tape. My reservation for a truck did not execute properly. Truck fuel was under what it claimed to be at and the apps never work properly. Why do I need to take pictures of my DL instead of your employees? I am not an employee. Other locations have the truck rolled up and ready for you. I had to walk around the building in the heat, then pull up in a crowded parking lot and let them load me up with the gear I reserved, only to find out the number of blankets I originally needed was reduced by half on the actual contract, but I do not find out this until after I leave and the office was closed.

Kyle T. 
Clasificación:
5.0

Jennifer and James provided great service. Excellent team work.

Lacy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD DEWAYNE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

deloris W. 
Clasificación:
3.0

Windshield was not clean from previous renter and truck wasn't in best shape (suspension was loose, noisy cab, brakes were squeaking). This location used to be my go to location for U-haul as the customer service was the best though this was about 3 years ago.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose S. 
Clasificación:
4.0

Although I put 4 stars, I've used this location before, but this time was the worst experiences I ever had with Uhaul. First, my reservation for Saturday at 8am got altered on Friday at 3pm because the truck I reserved wasn't available. Seriously? Less than 18hrs before I'm supposed to move? So I called customer service, got passed around 4 different agents before finally canceling the reservation and making it for Sunday. When I got there, I checked in, they handed me my keys and was on my way. I probably should have checked for the dollys because when I got to my apartment, they weren't there. So we had to drive back and pick them up in our SUV. I also should have checked the gas because either that thing gets 80 miles to the tank or it was at 3/8 of a tank and not 1/2 like the gentleman said. That little error cost me an extra $10 in gas because who was going to believe me? Nobody walked the truck or obviously checked it before I left. It was a pretty unpleasant experience.

Colin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joycelyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrie G. 
Clasificación:
5.0

Nada

Marcus C. 
Clasificación:
5.0

The young lady that checked the equipment in was top notch. Very polite.

erick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
3.0

I have an extra $10.89 charge to my bank when I paid everything in full, the truck was cleaned. And I brought it back with a full tank.

Heather P. 
Clasificación:
5.0

Very helpful personal. Their entrance is a little tricky due to not being able to turn left into their property. So Make sure you are traveling south on Denton Hwy otherwise its takes a bit to u-turn back to their location.

CHRISTOPHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

arturo F. 
Clasificación:
5.0

Everything was perfect! Thank you!!

henry W. 
Clasificación:
5.0

idk

Robin L. 
Clasificación:
3.0

The agent could not pull up my reservation. My credit card was also charged twice.

Sean W. 
Clasificación:
5.0

Was stopped by a Watauga police officer on US377 NB. Officer stated that the paper Virginia temporary tag was unreadable from a distance. Was issued a warning ticket. Severely disappointed on uhaul.

erick G. 
Clasificación:
5.0

Everyone was so helpful and explained everything clearly I was really impressed

Jodyne T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole L. 
Clasificación:
5.0

El cliente no dejó un comentario.

gabriel M. 
Clasificación:
5.0

Nothing it was all good.

Jon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
5.0

Outstanding customer service and clean cargo van!

Beverly G. 
Clasificación:
1.0

So my biggest problem is at the drop off location in Haltom city those idiots after I brought back a beautifully clean and undamaged truck which had insurance on it in the first place just in case, charge me another $38.65 for what I don't know it was returned with a full tank so I don't know what's going on here but I am never going to use you again the next time I move I don't care what it cost me I will use a mover I will never come to your house as long as I live

Peggysue C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis C. 
Clasificación:
1.0

This was not my desired pickup location. I originally picked a different location due to the traffic outside this location. The owner Jennifer Bramhall told me "If this was the worst thing that happened to me today then I've had a good day". I did not receive the service I paid for. Her comment was in a mocking tone. She was not apologetic at all.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilberto C. 
Clasificación:
3.0

The uhaul was not working properly and was on empty when I got it

Dessaray D. 
Clasificación:
5.0

Continue the great work Management is Awsome excellent communication skills

Joshua D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

gilbert A. 
Clasificación:
5.0

Great customer service!

Lorenza W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario B. 
Clasificación:
3.0

Your self check in kept stopping half through, poor software. And stop being so cheap and put a tongue jack on the bigger trailers.

Jeff P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny C. 
Clasificación:
1.0

This is a scam. Couldn't guarantee our pick up location. Somehow the agent convinced that an alternate location for drop off was beneficial. The alternate drop off location was 30 minutes/15 miles out of the way in the opposite direction. The was in no way helpful and didn't save us 50 dollars. We spent 40 dollars more on gas to ensure we had the tank at 3/8 full and were still charged 40 dollars on top of that because it said it was at 1/4. Save your time and your money. Leave your reservation as is and don't listen to someone who doesn't know where you're coming from and sends you to the middle of nowhere to drop off. I paid 80 dollars more and wasted my time.

Leonardo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinton P. 
Clasificación:
5.0

Truck was parked in a really tight space at an angle and was hard to back out. Staff was excellent.

MORGAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan O. 
Clasificación:
3.0

Truck was not clean / and broke down leaving me on side of the road causing me a great inconvenience.

Janet P. 
Clasificación:
1.0

You store manager has no concept of customer service to point that I won't rent from uhaul again

DONNA B. 
Clasificación:
5.0

Don't change anything!!!

Mike S. 
Clasificación:
5.0

Good job

EMILIO M. 
Clasificación:
3.0

The system shows you gave us 1/4 gas but the contract shows less than 1/8. We returned the truck with 1/4 gas so you need to reimburse me. Contract number 97042986 Renting location UHaul moving & storage of haltom city E - (859031). 5201 Denton HWY

Juan G. 
Clasificación:
1.0

Owner was a complete jerk telling about the rate in which I was screwed over on. Not paying my bill and disputing it. On my way out, very sarcastically told me to "have a good day"

Matthew L. 
Clasificación:
5.0

Very satisfied thank you

Anna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell K. 
Clasificación:
5.0

Owner was extremely kind, professional, and helpful even after hours when I couldn't figure out the app to return the truck after closing

DANA H. 
Clasificación:
5.0

great staff. helpful and friendly. check out was very timely. clean place and well organized.

rudy M. 
Clasificación:
5.0

Experience was perfect!

sam L. 
Clasificación:
5.0

The website slowed down on two different phones. If there is some way to adjust the bandwidth or whatever to make it quicker?

NICHELLE N. 
Clasificación:
5.0

Outstanding

GERARD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

I had no problems at all. everyone was very nice and helped me. I've already recommended y'all.

Janice B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHERYL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi R.  |  First Impressions 
Clasificación:
5.0

Great place and people!

Gabriel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H.  |  Overall Experience 
Clasificación:
1.0

When I originally arranged for the storage unit it was supposed to be one of the large 10x20s I got there and the people that were renting that storage shed we're still renting it and still had all their stuff in it so they moved me to 2 of the 5x10s and charge me that and now I've got everything out of one unit and into the other unit and there's only about a $50 difference in my bill so if you could explain that that would help I think the number was 2701 Michael ashinhurst my return number is 817-345-1465 I mean I sincerely feel like I've gotten ripped off along the way here

MICHAEL A.  |  Overall Experience 
Clasificación:
5.0

Only downside is we had issues getting our key code to work. But the person in the office helped us out a lot!

MORGAN R.  |  First Impressions 
Clasificación:
5.0

Jennifer was so kind and helpful. Great team there.

David M.  |  Overall Experience 
Clasificación:
5.0

Good service

Solomon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca m.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa R.  |  Overall Experience 
Clasificación:
5.0

Jennifer, Greg and the rest of the staff are amazing! They were able to accommodate all of our last minute needs. Made our move in a lot easier for us. I highly recommend their storage facility.

Veronica H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T.  |  Overall Experience 
Clasificación:
5.0

Jennifer was amazing.

David M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica R.  |  Online Move In 
Clasificación:
5.0

Thank u for helpin me yesterday.

CHERTIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D.  |  First Impressions 
Clasificación:
5.0

Everyone was professional, friendly an extremely helpful! Super clean facility. Will definitely recommend this location to my friends and family.

Sylvia A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony h.  |  First Impressions 
Clasificación:
5.0

Wish the cost would come down.

GLENN H.  |  First Impressions 
Clasificación:
5.0

The staff and facility are excellent. I would take the Mover's "Godly Men" and the few moving companies the same owner has off your list of movers. He is the one that offers the cheapest price. He was suppose to send me 2 people at 5:15. No one arrived until 8:30. Then only one arrived. The owner said he felt bad and if I would give him a 5 star rating he would give me a free day. I needed movers on Friday and the owner did not respond to me all week. He is a crook and does not keep his word. Since your facility is top notch you should get rid of this mover and his multiple moving companies. He does not represent the high standards you work so hard to maintain. Get rid of him. He is trash just throw his company in your dumpster.

Matthew M.  |  Overall Experience 
Clasificación:
5.0

No coments

Miguel S.  |  First Impressions 
Clasificación:
5.0

They really went above and beyond helping me to get set up and situated and it was greatly appreciated very nice staff

Maury W.  |  First Impressions 
Clasificación:
5.0

My first time using U-Haul storage, will never use another storage facility again.

john r.  |  Overall Experience 
Clasificación:
5.0

Everyone was super friendly and extremely helpful! I was transferred from another Uhaul location since they didn't have a storage unit available in the size I needed. The woman behind the desk was expecting me and walked me through the process. I also had trouble with latching the door and another worker eagerly helped me solve the problem! I really appreciate their help in getting me a storage unit.

Sarah S.  |  First Impressions 
Clasificación:
1.0

I moved out of this storage in (June 2021,)had a storage unit and had a lock from them ,rented a one-way moving truck from them. I received a call a few weeks ago and they informed me I needed to pay for my storage, I explained the situation the person seemed embarrassed and I assumed it was over ,then last week I get a call to inform me that my storage is going to auction the next morning I told the girl the story she also sounded embarrassed but She was new and told this and said let me talk to the manager who said we'll u left a lock on it so we can't open it, I told her it was empty but she insisted that it must go for auction so I was like..ok auction it !( it's air)! The manager then said she will call me after the auction but that never happened and now I have a survey to fill out, smh Get it together people!!

elvis c.  |  Overall Experience 
Clasificación:
5.0

U-Haul make other storage facilities look like they have no idea what they are doing. They are so automated.

john r.  |  First Impressions 
Clasificación:
5.0

Jennifer at my location was amazing. I was in a bind, needed storage, and I'm so glad I came. I'd give 6 stars if I could.

nick p.  |  First Impressions 
Clasificación:
5.0

Great People

JOSEPH C.  |  Overall Experience 
Clasificación:
5.0

Great People

JOSEPH C.  |  Overall Experience 
Clasificación:
5.0

I reserved the wrong storage and came in the next morning to correct the issue and they quickly fixed the issue by getting me set up with a bigger unit. Very nice and courteous!

PAUL W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA L.  |  Overall Experience 
Clasificación:
5.0

This is a convenient, well secured facility.

nikki m.  |  First Impressions 
Clasificación:
5.0

Everyone were friendly and professional, they made sure we had the right size storage unit, the one I booked was to big. So they changed the unit size. I was truly greatful.

Lavera P.  |  First Impressions 
Clasificación:
4.0

I do not agree with having to pay for a full month if you don't need it. You should pro-rate because people move all different times of the month!

Carla D.  |  Overall Experience 
Clasificación:
5.0

Great staff. Extremely helpful. They were very busy but still found time to help me. They were extremely friendly to everyone even though they were getting crushed by meeting the overwhelming customer needs.

Matthew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN G.  |  Overall Experience 
Clasificación:
5.0

Good job, I especially appreciate your service 👌

WILLIAM JAMES H.  |  First Impressions 
Clasificación:
5.0

It was all so smooth..... Thank you so much for your help with our move

Crystal C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JARED G.  |  Overall Experience 
Clasificación:
4.0

I haven't started moving my things in yet but have been to the unit and put my lock on and the facility is very well maintained as I can tell thus far.

Carol M.  |  Online Move In 
Clasificación:
4.0

When I came in to order the truck there was no trucks available however there was a truck do the next day I got the truck next day the truck needed a front end alignment none of the power source worked in the truck a door lock was out of the truck and the staff didn't have an appliance dolly I had to drive to the other facility to receive I have clients dolly had no fault to the staff that was excellent they were short on demand due to the management of the facility over all management of the facility

jairus b.  |  First Impressions 
Clasificación:
4.0

U-haul is a nice and clean place. But two thing I didn't like was, that it takes me about 20 to 35 minutes to talk to the person there, when I try to call. It's a long wait just to speak to someone there. And another is that the rates keeps going up every year. I started at somewhere around $95.00 and end up at $139.95 a month and going up again. That's the reason why I got out. I was there for at least 6 years. Other then that the Place is clean and nice.

DANNY M.  |  Overall Experience 
Clasificación:
5.0

Detra was great, worked with me on getting a unit for my college son because his apartment wasn’t ready.

SONIA C.  |  First Impressions 
Clasificación:
4.0

I would say maybe put fresh rodent traps etc out. I had to throw away all my mattress they were covered in rat droppings and urine and holes chewed thru them. Also the did not make it clear that f I would be getting a refund on the two extra months I paid for they we are not using. We left last day of September so Need refund for October and November.

LaVonne F.  |  Overall Experience 
Clasificación:
5.0

Very good and excellent attention 😊👍

JUAN O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Gethswemane M.  |  Overall Experience 
Clasificación:
3.0

We were given a storage that was full of stuff and had to wait for them to empty it so we could store ours. This made attitudes challenging after moving all weekend. Parking lot lot needs more direction or lack of. Staff was friendly!!

Donna A.  |  Overall Experience 
Clasificación:
5.0

Gregg was very helpful and knowledgeable, friendly

Dedrick H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey B.  |  Overall Experience 
Clasificación:
5.0

I recommend UHaul for all your moving and storage needs. Gracias

Sheila S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tanya l.  |  Overall Experience 
Clasificación:
4.0

Sliding doors stopped working even with card. We had to go back the next day to finish and they still did not work. An employee was able to push them open to get in.

Cody R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LANA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rui D.  |  Overall Experience 
Clasificación:
5.0

The guys and ladies there were absolutely amazing .

clinton b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monessia C.  |  Overall Experience 
Clasificación:
2.0

Terrible Door kept coming off chain they never fixed it Impossible to get thru to anyone not even main uhaul number!

pam d.  |  Overall Experience 
Clasificación:
5.0

Great place great people second time using them

Daphne F.  |  Overall Experience 
Clasificación:
4.0

The only comment that I would give you is that I was very disappointed because, even though I made the reservation for a 10x20 storage since July 13, when I got there the attendant told me there were no storage available of that size and he told me the only one available it was a 5x8 or something like that. I was insisting that I was coming from another state and that I needed a storage to leave my stuff, so he started looking for some availability on the system and finally he gave me 2 storages 10x10 and paying more than expected. Totally disappointed !

MARTIN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUVONNE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christina e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B.  |  First Impressions 
Clasificación:
3.0

After witnessing communication problems, late fees applied to account when we thought the account would be paid by auto draft, long waits and impossible telephone waiting times made it very difficult to communicate to staff. Even after I left two days early and left my Storage unit open and clean before the end of my month I was still charged the fee. Very difficult to get things done in a timely manner.

Vallis W.  |  Overall Experience 
Clasificación:
1.0

Could not get into my unit, door was locked, my code was not recognized

cooper w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brower L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H.  |  Overall Experience 
Clasificación:
5.0

Awesome, hard working, friendly and helpful folks.

Kelley O.  |  First Impressions 
Clasificación:
5.0

Very professional service from Jennifer, the branch manager, who assisted me personally, both with returning our one-way rental truck, as well as getting us setup with a storage unit. Highly recommend!

Kenneth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia T.  |  First Impressions 
Clasificación:
5.0

I could have used later hours because I work in the day time . So later at night would have helped some times . It's ok .  love this place ! ❤

patricia b.  |  Overall Experience 
Clasificación:
5.0

Amanda was great! Helped with EVERYTHING we needed!

RANISHIA S.  |  First Impressions 
Clasificación:
5.0

All the staff are hard working employees and handle the customers very well

Jacqueline H.  |  Overall Experience 
Clasificación:
5.0

Jennifer is awesome as well as the rest of the staff but she has gone out of her way above and beyond anything I would expect. I am a big fan the professionalism and Jennifer exudes such qualities, I'd give her a raise and never let her go.. Sincerely John a Lusk

John L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jovan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L.  |  First Impressions 
Clasificación:
2.0

The unit itself is clean, My issue is the staff the lady had us running all over the area. Sending us a wild goose chase all over the area looking for my unit. When our unit was located next to the office where they were located. There is a lack of staff waited in line forever just to buy a lock.

Debbie G.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Lisa D.  |  Online Move In 
Clasificación:
5.0

The lady who helped us gave me excellent customer service

Kimberly D.  |  First Impressions 
Clasificación:
1.0

I reserved exterior 10x15 and got there they did not have one. tried to GIVE me a smaller one {2 on 10,10 and the other 5x8 interior. Sorry but when I RESERVE SOMETHING and suppose to guarantee. .the line was out the door. took45 min to get services.

Martha V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roneisa T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felishia H.  |  First Impressions 
Clasificación:
5.0

Jennifer was the most friendliest person.. I’ve had the opportunity to be around.. and it was for business.. I could only imagine on a personal level... she definitely sets the tone and U-Haul NEEDS her.. customer service is her strong suit..

Danita H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy T.  |  Overall Experience 
Clasificación:
4.0

Bueno

Francisco M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BOUNFORT A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHON G.  |  Online Move In 
Clasificación:
5.0

she was the only one that really helped me!

pam d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL K.  |  Overall Experience 
Clasificación:
5.0

Kevin MD Dimitra were excellent. They made me feel at ease.

Terrance N.  |  First Impressions 
Clasificación:
5.0

Everyone there are some of the nicest people, I ever met and I will refer anyone to go there and do business

Lavera P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha H.  |  Overall Experience 
Clasificación:
5.0

I loved that when I utilized the bathroom the bathroom smelled, and was very clean. Employees were very helpful and made sure we understood all areas of the contract.

anita w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demarcus S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Amenta T.  |  Overall Experience 
Clasificación:
5.0

After mom died, we needed a place in a hurry. Uhaul came through.

William S.  |  Overall Experience 
Clasificación:
5.0

Love it nice people and nice places to put your stuff.

patricia b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janaysha B.  |  Overall Experience 
Clasificación:
2.0

Could not enter Haltom facility due to 20 u haul trucks blocking entrance had to go home try again next day and my reward for that from u haul was get chatlrged a extra day because late on promise to return time

Kyle M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Karl D.  |  Overall Experience 
Clasificación:
5.0

Completely satisfied

Sheila S.  |  First Impressions 
Clasificación:
1.0

The alarm went off every time we went into storage and then a few more times while we were in the storage. The chain on door repeatedly came off and I would have to climb the ladder to fix it. Staff was not helpful

Robert Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

delores w.  |  Overall Experience 
Clasificación:
5.0

Speedy and friendly

william w.  |  First Impressions 
Clasificación:
5.0

The staff here are super amazing! VERY friendly and helpful! I would definitely recommend them for anyone. Thanks y'all!

Vicki M.  |  Overall Experience 
Clasificación:
5.0

The ladies working the desk are amazing, and the facilities are very nice. I will definitely recommend this location to my friends and family. I am very pleased with my service. ¡Gracias!

Ashley G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus B.  |  Overall Experience 
Clasificación:
4.0

Thank you all for keeping me up dated on my storage and I will come back

Mary P.  |  Overall Experience 
Clasificación:
5.0

The customer service was incredible. The employees made everything as simple as possible and the checkout process was effortless. Everyone was kind and helpful. I will be using this location for future storage needs.

Alarius C.  |  Overall Experience 
Clasificación:
5.0

My fiancee and I are moving out of our old apartment. Uhaul has always made it super easy and convenient to do so. The employee that helped us was extremely friendly and we greatly appreciate all of her help.

Colin K.  |  First Impressions 
Clasificación:
5.0

I wasn't sure what to expect but the manager made everything easy. She walked me through all the steps. The customer service was excellent. I was offered a tour and then when I agreed, received an excellent tour with no waiting. I appreciated the manager showing me everything, especially the storage bins, but in a fast and efficient manner so I could get on with my day.

Liz R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY B.  |  First Impressions 
Clasificación:
4.0

Just wish it was open a little later!

Krista B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YADIRA H.  |  Overall Experience 
Clasificación:
5.0

Friendly, helpful and efficient staff. Wonderful experience.

william s.  |  First Impressions 
Clasificación:
4.0

Just felt the cost for the size was high. Everyone I dealt with during my time with U-Haul, was helpful. ¡Gracias!

SUSAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Baldemar S.  |  Overall Experience 
Clasificación:
5.0

The staff at UHaul is always friendly and helpful. Everyone is always smiling and willing to assist you even when they are super busy.

Susan E.  |  First Impressions 
Clasificación:
5.0

Management onsite was super. very professional

Scott H.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Thank you.

debra f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John W.  |  Overall Experience 
Clasificación:
5.0

Staff was excellent and worked with me to find and effective solution very quickly and without hassle. It was great

Scott H.  |  First Impressions 
Clasificación:
5.0

Every time I rent a truck, trailer, or storage unit at this location the customer service is incredible! I am usually in and out fairly quickly and the staff always seems genuinely happy to be there. I especially love the ease of using the online reservations and check-in option. Jennifer is doing an awsome job.

Roman B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine C.  |  First Impressions 
Clasificación:
5.0

Very nice staff working there Would recommend this facility to anyone. Gracias

Claudine S.  |  Overall Experience 
Clasificación:
5.0

Awesome and helpful staff at this location. Jennifer and her crew are amazing!

Brandon W.  |  Overall Experience 
Clasificación:
2.0

I had water damage and had molded clothes shoes and wicker furniture that had to be thrown out. I couldn't figure out when the items were damaged because I didn't visit storage regularly.

Karen S.  |  Overall Experience 
Clasificación:
5.0

I've been using Uhaul for years. I've always found the staff to be friendly and helpful. I would definitely recommend Uhaul to any of my friends and family. They are ALWAYS busy. But they work very efficient, even when it's extremely HOT or COLD they get the job done...Go UHAUL!!! Keep up the good work...

CassandraKay M.  |  First Impressions 
Clasificación:
5.0

The price was great, The service was outstanding I can’t complain

Marcus S.  |  Overall Experience 
Clasificación:
4.0

i wish the sign in process (sign in with code; open door after) was a little more clear, and I would love it if there was 24 hour access, but other than that everything was perfectly fine

Bethany I.  |  Online Move In 
Clasificación:
3.0

The staff were wonderful, helpful and friendly. I would give a five star rating but the access and security system for the storage units has a lot of room for improvement. I came at 8:45PM with my first load. The access gate let me in but an alarm sounded when I removed my lock. I tried to leave but the exit gate kept saying access denied and would not let me out. I called the emergency number on the exit gate twice but no one answered so I left voicemails. I called the police to make sure they weren't already on their way since the alarm was going off. I eventually ended up having to climb your 8 foot fence in a dress with slippery dress sandals, jump over the other side, open the entry gate, run back to my car and drive it out the entry. You may want to consider adding a security guard during access hours to help out in those types of situations or possibly having a backup emergency phone number posted.

Stacey B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH H.  |  Overall Experience 
Clasificación:
5.0

Everyone is so friendly 😃 Thank you! 🙏🏽

Thais M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus B.  |  First Impressions 
Clasificación:
5.0

Jennifer was a huge help and I thank her for getting us in quickly

Chris C.  |  First Impressions 
Clasificación:
5.0

They really care about their customers and treat them awesome!

dawn g.  |  Overall Experience 
Clasificación:
5.0

I have been dealing with uHaul for many years. But this place was excellent. The people that work there are very helpful and kind. If I should ever need to use them again, I will choose this location.

cobi l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M.  |  Overall Experience 
Clasificación:
3.0

24/hr access would be better- shouldn't have to pay $10 more. You are already more expensive than most storage places with similar offerings.

amanda m.  |  Overall Experience 
Clasificación:
1.0

Agent took over an hour to setup a simple storage unit rental. The agent was an asst. manager with little knowledge of how to operate the reservation system, and no other agents offered assistance.

LEE M.  |  First Impressions 
Clasificación:
2.0

frustration with this place was at a high level. unorganized office procedures atrocious. billed me in error, didn’t get a prorated refund when I closed my unit which I used only 9 days Tried to fix

Rita J.  |  Overall Experience 
Clasificación:
5.0

Staff was very polite and helpful.

Roger C.  |  First Impressions 
Clasificación:
5.0

I can't say Thank you enough!! The entire staff really helped me, and showed genuine concern !!! 🤗

Zabrina W.  |  First Impressions 
Clasificación:
5.0

Jennifer and her team are PHENOMENAL! My relocation stretched out over a year and a half, much longer than initially planned, but having my belongings at this location was a blessing! Great team!

Leah U.  |  Overall Experience 
Clasificación:
5.0

Every single employee at this location was very polite and professional. Jessica (maybe Jennifer) helped me the most and she had so much energy and passion for her job and made my experience! ¡Gracias!

KNOX M.  |  Overall Experience 
Clasificación:
3.0

When I purchased a storage the first one they took me to was full of roaches and I was stuck with an outside storage or forced to drive to another location

juanna D.  |  First Impressions 
Clasificación:
5.0

Very highly recommended to family and friends.

KAREN S.  |  Overall Experience 
Clasificación:
2.0

The gates were broken for periods of time. The area for parking was never cleaned.

Mario A.  |  Overall Experience 
Clasificación:
5.0

Great facility!

charles f.  |  Overall Experience 
Clasificación:
5.0

The entire staff has been more than excellent regarding supporting me and my family in temporary storage. They have been most courteous and most helpful to any and all of my problems thank you

Jim B.  |  Overall Experience 
Clasificación:
5.0

The staff is really friendly and helpful

Albert R.  |  First Impressions 
Clasificación:
4.0

The manager Jenifer was VERY helpful and VERY VERY nice!!!!!

Chester M.  |  Overall Experience 
Clasificación:
5.0

Every employee was very friendly and helpful. They were eager to help me with anything I needed. I didn't have to wait long to be taken care of. My every question was answered. They were very professi

STEPHEN H.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful. They took the time to help pick out my unit and make sure I was settled.

charles f.  |  Overall Experience 
Clasificación:
3.0

Temp control was still a little to warm. Tape on boxes hard rolled themselves up. Would appreciate a refund on some of the days I paid for and did not use. You were notified 3 weeks ahead it would be.

Faith J.  |  Overall Experience 
Clasificación:
5.0

The place was clean and all the employees were exceptional a nice

Dianna F H.  |  First Impressions 
Clasificación:
3.0

I like it.

alfonso p.  |  Overall Experience 
Clasificación:
5.0

David B. Was Very helpful.

Wendy C.  |  First Impressions 
Clasificación:
5.0

Jennifer and her entire team are phenomenal. She leads a group who treats their customers with compassion and courtesy, and they keep the facility amazingly clean. I never worry about my belongings!

Leah U.  |  First Impressions 
Clasificación:
4.0

Staff was helpful but not so friendly. I don't expect a lottery attitude but a little more enthusiasm goes a long way

Ray T.  |  Overall Experience 
Clasificación:
4.0

Increasing the rent is just poor business....

Paul E.  |  Overall Experience 
Clasificación:
5.0

Very very good

Bill A.  |  Overall Experience 
Clasificación:
5.0

Place was great, fare rates and very clean Storages

Charles A.  |  Overall Experience 
Clasificación:
5.0

They were friendly and helpful

Cheryl B.  |  Overall Experience 
Clasificación:
5.0

Jennifer the manager was always very helpfull and kind every time I had a question. Every time I walked in the store she was either teaching a new employee or helping someone with teir questions.

Yobany R.  |  Overall Experience 
Clasificación:
4.0

Very satisfied with everything

Timothy L.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Christine W.  |  Overall Experience 
Clasificación:
5.0

Excellent service and excellent service from contractors that you partner with.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

They were very nice and helpful

Cheryl B.  |  First Impressions 
Clasificación:
5.0

Great experience

Jorge R.  |  First Impressions 
Clasificación:
5.0

My home has resided at this U-Haul facility for 15 years. Due to the recent purchase of a new storage facility (my new house), I had to leave this secure, clean facility with kind, helpful people.

DEHNA S.  |  Overall Experience 
Clasificación:
4.0

The staff was helpful and had me on my way quickly.

Nicole N.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Check in & return of vehicle was seamless.

Manuel R.  |  Overall Experience 
Clasificación:
3.0

I don't appreciate the fact that y'all charge me after I already moved out and y'all still haven't reimburse me $137.90

matthew h.  |  Overall Experience 
Clasificación:
5.0

excellent to work with, friendly, efficient, very good experience,

George H. | Reservación
Clasificación:
5.0

Had a storage building with them for several years with no issues.

Nancy V.  |  Overall Experience 
Clasificación:
5.0

I was treated very well. I appreciate the great customer service.

Gary P. | Reservación
Clasificación:
5.0

Thank you so much for your outstanding service and for making sure my stuff is secured.

kato h.  |  Overall Experience 
Clasificación:
5.0

The building was always clean and I never saw any bugs.

PATRICIA G.  |  Overall Experience 
Clasificación:
5.0

The entire process, from renting to return was flawless and professional

Oscar S.  |  Overall Experience 
Clasificación:
4.0

Staff was very nice and friendly. All of my needs and concerns were handled in a timely manner

Gerald H. | Reservación
Clasificación:
4.0

The only reason you didn't earn 5 stars is because I am still being billed even though I have already moved out. I called but store manager hasn't notified me that the issue is corrected.

beth g.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Wanda N.  |  Overall Experience 
Clasificación:
4.0

Would recommend.

James B.  |  Overall Experience 
Clasificación:
5.0

Although they were very busy, everyone did a great job accommodating my needs as I moved out of my unit.

EMILITA M.  |  Overall Experience 
Clasificación:
3.0

Pro rate the rental fees when vacating the storage unit. We're charged monthly, but if we leave in the first part of the billing month then we should not have to pay for the full month. Just saying.

Christopher C.  |  Overall Experience 
Clasificación:
5.0

Thank you for excellent service! I will seek y'all for my future needs in moving/storage.

Marcus B.  |  Overall Experience 
Clasificación:
4.0

Access card was difficult to use, had to swipe several times to open gates.

elizabeth w.  |  Overall Experience 
Clasificación:
5.0

The staff at the 2 facilities made sure I was set up correctly before I hit the road!

Angela W.  |  Overall Experience 
Clasificación:
5.0

Exceptional customer service. Would recommend 10/10

CONRAD F.  |  Overall Experience 
Clasificación:
5.0

Good experience

Robert Z.  |  Overall Experience 
Clasificación:
4.0

It was a great experience and the staff was great as well. The only negative thing is that your store is not easily accessible from northbound to southbound via a U-Turn.

Joseph J.  |  Overall Experience 
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