A very good rental experience easy pickup and drop off of equipment and helpful personnel at this locationSteven L.
Customer Reviews for U-Haul Moving & Storage of Halls
Knoxville, TN 37918
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Chasity E.
El cliente no dejó un comentario.Robert W.
Had to spend 2 days with scheduling to get permission to drop truck off at this location. The location was less than 1/2 mile from my destination, but scheduling wanted me to drive and pay for a drop off 10 miles away from my destination. Overall, I'll try another rental business before I try uhaul again. You guys are just not very accommodating. The last time I used a rental from uhaul charged me an additional $20 for gas and I filled the truck to the level I received it. Not happy with you guys at all.Earl P.
Knowledgeable and friendly customer service staff. Provided efficient rate and service. Very helpful and courteous!Roger F.
Nothing. AMAZING CUSTOMER SERVICE!Lorilei P.
El cliente no dejó un comentario.Sandra J.
The staff was very friendly and helpful. It was my first time renting a uhaul and it was fast and easy.Autumn D.
El cliente no dejó un comentario.Brenda M.
The truck we rented started making a strange sound in the middle of our journey so we pulled over into a gas station, only to discover the power steering was completely gone. We put power steering fluid as well as transmission fluid into the truck but it was leaking out as fast as we could pour it in. This truck needs immediate service.Tammy K.
El cliente no dejó un comentario.Alexander M.
the best service everlennie H.
The manager at Storage of the halls in Knoxville is AMAZING. She is so friendly and you can tell she runs it all by herself! She really helped us by allowing us to leave our trailer with her. I appreciate her so much! Her name began with an E but I cannot remember at this given moment.Madison G. | First Impressions
awsome staffWalter R.
The staff was so helpful and kind.Teresa R. | First Impressions
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Weston S.
The ladies were very helpful and had great customer service!!SONJA J. | First Impressions
Outstanding customer service and corrections made instantly. Unlike move out of new BraunfelsBrenda B.
El cliente no dejó un comentario.Richard B. | First Impressions
Very friendly staff!James W.
El cliente no dejó un comentario.WILLIAMA C.
Get better employees that care, and get trucks that will start and not leakMatthew M.
El cliente no dejó un comentario.Tamatha S.
El cliente no dejó un comentario.jone C.
Best self moving experience we have ever hadfrank C.
Great people, great service.John B.
El cliente no dejó un comentario.Norman M.
Elah and her team has brought back service to diminishes time in business. On the ball here. Thanks for the good serviceChristopher M.
El cliente no dejó un comentario.Ricky T.
Staff was very friendly and helpful. The only negative is the access hours or I would have rated it excellent.richard k. | First Impressions
I came to drop the trailer off and they told me that I couldn't because they didn't have any room. I had to drive 30 min to another place to drop off the trailer, and couldn't change my drop location.Andrew D.
The vehicle was dirty and the staff just looked at me and kept eating when I walked in. Then finally the lady eating at the register asked me what I needed.Vincyl F.
El cliente no dejó un comentario.George B.
The team on staff were more the helpful in completing our move, thank you.Sheree B.
Your ad was incorrect you said the ride was gentle and it was not and the people at the halls crossroads location didn't know how to do some things very impatient and unprofessional.and the communication between your people was awfulVincent T.
The first time I reserved a pick-up, trailer and my Ubox to be ready, the local shop had no record of the reservation, so nothing was ready. As I was traveling, this delayed my pick-up for a week. The second time I reserved the equipment for pick-up, they had it reserved under my first and middle name, this delayed me while this was sorted out. Finally, when I got the box to my storage space, the box was secured with Torx wood screws. Luckily I was able to find the correct tool to remove them. This all cost me time, which prevented me from doing other things that day.Steven B.
El cliente no dejó un comentario.Todd A.
Staff not friendly seemingly because I choose not to add yhe insurance. The "Accept" screen to be signed did not show what I was agreeing to. It was a cash amount for much more than the $69 price. I was paying by card. I was unhappy. They claimed they had no control and we're not very polite about it. A stressful experience.Donald S.
The service and explanation of charges was horrible. Customer service was always slow and confusedJohn D.
It wasn't a problem for me, but the 6x12 enclosed trailer we rented did not have a tongue jack. I'm a little surprised by this since the unladed tongue weight is still significant. I'm pretty strong so it wasn't a big deal, but for an after hours/self return customer of average strength, it could have been an issue for them.Jonathan B.
El cliente no dejó un comentario.Thomas O.
Nice location. Many units on hand. Clean.David W.
El cliente no dejó un comentario.WILLIAM E.
Great staffJOHN R.
Uhaul representative was very rude. Was very disappointed in the way she conducted herselfRICKY M.
Excellent 5 x 9 trailer with ramp, strong and stable with PROPER 8-ply tires. Improve? Maybe inform customer of need to lock chains together to prevent theft, rent the lock for a small fee. Really very satisfied with my rental and all involved from location in Halls Crossroads, TN (old K-Mart bldg.)Daniel K.
El cliente no dejó un comentario.Kevin P.
El cliente no dejó un comentario.Randy P.
El cliente no dejó un comentario.gary M.
It was all really good but my return was very smooth and professional. ¡Gracias!Jeffery G.
Employees were great, took care of everything that I needed. Vicky that did all the deliveries for me got them all done on time. In the end I was very happy with you all services okay goodCheral T.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.CARMEN C.
El cliente no dejó un comentario.JARED L.
El cliente no dejó un comentario.GREGG ALLEN S.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.Michelle W.
I showed up on a Friday morning with no reservation needing a truck. They went above and beyond to help me, and got me the exact size truck I requested. Every rental agent I encountered was courteous and helpful. The truck was clean and well maintained. Everything went well the entire rental period. Thank you very much.Michael R.
El cliente no dejó un comentario.PAUL D.
El cliente no dejó un comentario.Matt W.
El cliente no dejó un comentario.KIMBERLY H.
El cliente no dejó un comentario.ANDREW S.
Extraordinario servicio al clienteKATHLEEN B.
The ladies in this location were amazing!!Tianna W.
Your staff is friendly with great customer service.KATHLEEN B.
Get rid of the Central Hub that organizes online reservations- thy aren't doing their job, are extremely rude, and care less about customer service!Martin Z.
El cliente no dejó un comentario.Trevor M.
Online reservation is to hard to revise when needed.Glenn W.
Looks to be still under construction. Very nice up front where you come in.Jeffery S.
Great customer service and selection.Mark W.
El cliente no dejó un comentario.Joe S.
The manager hung up on my wife when she called to let them know we were running a few minutes late after saying we better be there with enough time to sign the contract before they close. When we arrived she was smug and acted like we were bothering her. We were given the dirtier trailer of the 2 with ties that probably should be replaced. Fortunately we made it to our destination with out any issues.Weston W.
El cliente no dejó un comentario.Tommy C.
Very friendly staff easy to work with and very helpful when it came to renting equipment.Edward O.
El cliente no dejó un comentario.Darrell L.
Not very friendly customer service. The young man was very nice. But not anyone else.Timothy L.
El cliente no dejó un comentario.Heather M.
While trying to reserve the trailer the website kept directing me to a U-Haul location near me even though I entered the location I wanted to pick it up. I needed it about 150/200 hundred miles from where i live and didn't want to tow it so far. It would have cost me another days rental too. The only way I was able to reserve it was to use the zip code where the U-Haul store is. Everything went well but the reserving part was really aggravating.Gary L.
El cliente no dejó un comentario.Teres H.
No furniture pads were provided. The pod was not delivered on the date I had arranged for, delayed by weeks, and I was charged an additional fee to deliver it. In addition, the truck couldn't deliver on a weekend. Your online scheduling doesn't work for editing pod services so you are forced to call people who don't answer the phone and cannot complete transactions when they finally answer. I was routed to multiple people, multiple times. Shouldn't have to be that hard.Terry S.
El cliente no dejó un comentario.Ronald C.
Very courteous & helpful!Michael A.
El cliente no dejó un comentario.James S.
Zero communication. The dolly that I paid for was not in my truck, when I tried to call no one answered, I was told someone would contact me within 48 hours about the missing dolly and payment, it has been four days and no one has called.Robert M.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.Nicholas J.
I was so disappointed when Jason left Ruthledge Pike but I have found a new place that I am so tackled with iat the Halls location. And Otis closer to my houseDonna R.
El cliente no dejó un comentario.Shawn H.
El cliente no dejó un comentario.Steven F.
El cliente no dejó un comentario.Michael H.
Ac didn't work in truckStephen S.
El cliente no dejó un comentario.Deborah E.
El cliente no dejó un comentario.DANIEL D.
Everyone went above and beyond at both the Sacramento and Knoxville locationsAllen T.
El cliente no dejó un comentario.Ronald S.
. We were satisfied with the movers. They were friendly, asked questions about where to put our furniture and boxes, and were careful about the amount of time moving and cost to us. Thank you. We would recommend AM/PM movers to anyoneJennifer S.
I have none cuz the people r nice there and they take care of you real fastDody H.
When I arrived a customer service agent (Dylan) was there waiting. Outstanding customer service!DONALD L.
El cliente no dejó un comentario.Michael B.
Everything was great thank youSarah R.
Servicios adicionales en esta ubicación
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