Customer Reviews for U-Haul Moving & Storage of Halls

148 reviews

6909 Maynardville Pike   Knoxville, TN 37918

(865) 377-8115

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(865) 377-8115

6909 Maynardville Pike
Knoxville, TN 37918

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Elah and her team has brought back service to diminishes time in business. On the ball here. Thanks for the good service

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Ricky T. 
Rating:
4.0

Staff was very friendly and helpful. The only negative is the access hours or I would have rated it excellent.

richard k.  |  First Impressions 
Rating:
1.0

I came to drop the trailer off and they told me that I couldn't because they didn't have any room. I had to drive 30 min to another place to drop off the trailer, and couldn't change my drop location.

Andrew D. 
Rating:
3.0

The vehicle was dirty and the staff just looked at me and kept eating when I walked in. Then finally the lady eating at the register asked me what I needed.

Vincyl F. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

The team on staff were more the helpful in completing our move, thank you.

Sheree B. 
Rating:
2.0

Your ad was incorrect you said the ride was gentle and it was not and the people at the halls crossroads location didn't know how to do some things very impatient and unprofessional.and the communication between your people was awful

Vincent T. 
Rating:
3.0

The first time I reserved a pick-up, trailer and my Ubox to be ready, the local shop had no record of the reservation, so nothing was ready. As I was traveling, this delayed my pick-up for a week. The second time I reserved the equipment for pick-up, they had it reserved under my first and middle name, this delayed me while this was sorted out. Finally, when I got the box to my storage space, the box was secured with Torx wood screws. Luckily I was able to find the correct tool to remove them. This all cost me time, which prevented me from doing other things that day.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Todd A. 
Rating:
2.0

Staff not friendly seemingly because I choose not to add yhe insurance. The "Accept" screen to be signed did not show what I was agreeing to. It was a cash amount for much more than the $69 price. I was paying by card. I was unhappy. They claimed they had no control and we're not very polite about it. A stressful experience.

Donald S. 
Rating:
1.0

The service and explanation of charges was horrible. Customer service was always slow and confused

John D. 
Rating:
5.0

It wasn't a problem for me, but the 6x12 enclosed trailer we rented did not have a tongue jack. I'm a little surprised by this since the unladed tongue weight is still significant. I'm pretty strong so it wasn't a big deal, but for an after hours/self return customer of average strength, it could have been an issue for them.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Nice location. Many units on hand. Clean.

David W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Great staff

JOHN R. 
Rating:
3.0

Uhaul representative was very rude. Was very disappointed in the way she conducted herself

RICKY M. 
Rating:
5.0

Excellent 5 x 9 trailer with ramp, strong and stable with PROPER 8-ply tires. Improve? Maybe inform customer of need to lock chains together to prevent theft, rent the lock for a small fee. Really very satisfied with my rental and all involved from location in Halls Crossroads, TN (old K-Mart bldg.)

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

It was all really good but my return was very smooth and professional. Thanks!

Jeffery G. 
Rating:
5.0

Employees were great, took care of everything that I needed. Vicky that did all the deliveries for me got them all done on time. In the end I was very happy with you all services okay good

Cheral T. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

CARMEN C. 
Rating:
5.0

Customer did not leave a comment.

JARED L. 
Rating:
5.0

Customer did not leave a comment.

GREGG ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

I showed up on a Friday morning with no reservation needing a truck. They went above and beyond to help me, and got me the exact size truck I requested. Every rental agent I encountered was courteous and helpful. The truck was clean and well maintained. Everything went well the entire rental period. Thank you very much.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
3.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Great customer service

KATHLEEN B. 
Rating:
5.0

The ladies in this location were amazing!!

Tianna W. 
Rating:
5.0

Your staff is friendly with great customer service.

KATHLEEN B. 
Rating:
5.0

Get rid of the Central Hub that organizes online reservations- thy aren't doing their job, are extremely rude, and care less about customer service!

Martin Z. 
Rating:
5.0

Customer did not leave a comment.

Trevor M. 
Rating:
5.0

Online reservation is to hard to revise when needed.

Glenn W. 
Rating:
5.0

Looks to be still under construction. Very nice up front where you come in.

Jeffery S. 
Rating:
1.0

Great

Terry B. 
Rating:
5.0

Great customer service and selection.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
3.0

The manager hung up on my wife when she called to let them know we were running a few minutes late after saying we better be there with enough time to sign the contract before they close. When we arrived she was smug and acted like we were bothering her. We were given the dirtier trailer of the 2 with ties that probably should be replaced. Fortunately we made it to our destination with out any issues.

Weston W. 
Rating:
4.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Very friendly staff easy to work with and very helpful when it came to renting equipment.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Darrell L. 
Rating:
1.0

Not very friendly customer service. The young man was very nice. But not anyone else.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

While trying to reserve the trailer the website kept directing me to a U-Haul location near me even though I entered the location I wanted to pick it up. I needed it about 150/200 hundred miles from where i live and didn't want to tow it so far. It would have cost me another days rental too. The only way I was able to reserve it was to use the zip code where the U-Haul store is. Everything went well but the reserving part was really aggravating.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Teres H. 
Rating:
3.0

No furniture pads were provided. The pod was not delivered on the date I had arranged for, delayed by weeks, and I was charged an additional fee to deliver it. In addition, the truck couldn't deliver on a weekend. Your online scheduling doesn't work for editing pod services so you are forced to call people who don't answer the phone and cannot complete transactions when they finally answer. I was routed to multiple people, multiple times. Shouldn't have to be that hard.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Very courteous & helpful!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

Zero communication. The dolly that I paid for was not in my truck, when I tried to call no one answered, I was told someone would contact me within 48 hours about the missing dolly and payment, it has been four days and no one has called.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

I was so disappointed when Jason left Ruthledge Pike but I have found a new place that I am so tackled with iat the Halls location. And Otis closer to my house

Donna R. 
Rating:
3.0

Customer did not leave a comment.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

Ac didn't work in truck

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Everyone went above and beyond at both the Sacramento and Knoxville locations

Allen T. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

. We were satisfied with the movers. They were friendly, asked questions about where to put our furniture and boxes, and were careful about the amount of time moving and cost to us. Thank you. We would recommend AM/PM movers to anyone

Jennifer S. 
Rating:
5.0

I have none cuz the people r nice there and they take care of you real fast

Dody H. 
Rating:
5.0

When I arrived a customer service agent (Dylan) was there waiting. Outstanding customer service!

DONALD L. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Everything was great thank you

Sarah R. 
Rating:
5.0

Exceptional customer service!

Chris S. 
Rating:
5.0

Customer did not leave a comment.

ANNA H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
3.0

Could not use app to check in equipment

BRIAN F. 
Rating:
5.0

It was very easy to rent and return. The woman who helped me check it out and return the truck is a fantastic employee! She went above and beyond to help me!

Carly C. 
Rating:
5.0

Customer did not leave a comment.

Eugene E. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Payton C. 
Rating:
5.0

No improvement needed.. they drop off location was very business like and respectful to every need. So was the pick up location

Kristin D. 
Rating:
3.0

No issues

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Lonnie W. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Employee was super nice, efficient and a pleasure to deal with…..

Mike R. 
Rating:
5.0

Customer did not leave a comment.

CARLTON T. 
Rating:
4.0

Manager wasn't polite about the fact our drop off point was changed to her location I wasn't completely excited about having to drive further to turn it in either.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Good location. Obviously just moving in. Excellent staff and the truck was clean and ready.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN S. 
Rating:
5.0

The staff goes above and beyond to make sure you have what you need.

Richard G. 
Rating:
5.0

The two ladies that helped me were well prepared, very personable, helpful, and got me going quickly. They were great!

Wil D. 
Rating:
5.0

Nothing

Alvin P. 
Rating:
5.0

The truck we rented was new and beautiful which had a great ride and was efficient for delivering my ubox. Was very happy with equipment and staff

Carla Ann H. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
5.0

The attendant was very helpful and super nice

Donna A. 
No reviews have been submitted for this location.

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