Customer Reviews for U-Haul Moving & Storage of Halls

1,053 reviews

6909 Maynardville Pike   Knoxville, TN 37918

(865) 377-8115

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(865) 377-8115

6909 Maynardville Pike
Knoxville, TN 37918

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric B 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
1.0

Customer did not leave a comment.

chris b 
Rating:
4.0

The only issue we had was that our appointment was at 7 and we came in at 7 and we're told it had been moved to 7:15. We were not notified of the time change, but they did go ahead and get us ready.

Andrew R 
Rating:
3.0

The guy that closed out my rental was rude and very unprofessional. I do not know his name but he looked like he was dressed to do yard work. The girl that gave me the keys was the total opposite of this guy. I will probably choose a different location next time.

Kurt A 
Rating:
5.0

Customer did not leave a comment.

Jessica J  |  First Impressions 
Rating:
4.0

Please make your website more intuitive.

Thomas W 
Rating:
5.0

I really like the drive-in to the building feature when it’s raining or very hot out

BRUCE W  |  Overall Experience 
Rating:
1.0

The people who delivered the hue boxes were great. The woman on the phone I dealt with was terrible blamed me for U-Haul mistakes that were made. I was told two boxes were enough but ordered three to be safe. I used all three and my standard size couch didn’t fit at all in the box so I had to give it away. After my boxes were picked up, I was charged another months rent on the three boxes and I’m waiting for that to be credited back. The people on the phones don’t communicate with what’s going on with the boxes and it’s frustrating when the customer does everything right but he’s being blamed by the people on the phones

irene b 
Rating:
5.0

Customer did not leave a comment.

Carol R 
Rating:
5.0

Customer did not leave a comment.

Carol R 
Rating:
5.0

Customer did not leave a comment.

Carol R 
Rating:
5.0

Customer did not leave a comment.

Debra C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon M  |  Online Move In 
Rating:
5.0

Exceptional service on a very difficult day.

Jeffrey N 
Rating:
5.0

We very satisfied!! Because of unexpected rain issues we were able to change our reservation from an open trailer to a closed one with absolutely no problem at at all!! Our reservation was for was 9 am and the change made the new time 10:30 Am which was no problem at All!!

David L 
Rating:
5.0

Customer service was excellent!

Graham H 
Rating:
5.0

Customer did not leave a comment.

Charli J  |  Online Move In 
Rating:
5.0

Please improve the reliability of your u-Haul Android app. After I started my after-hours return it would not accept any of my uploaded photos of the equipment.

Andrew P 
Rating:
1.0

I have been fighting with the manager there Brittany called me at 8am this morning to charge me MORE money after I called last night and told them the return would be delayed. I moved from Knoxville to Grainger county over an hour away. This truck could not be left up on this end it was an in town rental only. I was charged 78$ extra for bringing it back late on Monday which was fine. She charged me another 68 for today? I had already taken care of this. Why call someone who has been up moving for # days straight at 8am and give them a hard time. My total bill is now over 400. I paid 166.07 when I rented the truck on Sat at 4pm with a hundred miles. It was only a 10 ft truck was all anyone had. I was so angry with her my language I'm not proud of. The 78.97 was paid to cover my returning the truck tonight when my son got off to bring my back. Instead she charged me more even though I got up out of bed and drove an hour because I was so sick of her attitude. I brought it back around lunchtime so I should not be charged the last 68.97 the truck was so small we had to make 3 trips so the mileage alone was 200$ more which $1.00 a mile Is ABSOLUTELY RIDICULOUS. I have a print out she signed stating she would credit that back to me. Now she's pushing back on that. I have tented uhauls 3x since February as I had some really bad luck with 2 rentals. I have been a loyal customer of uhaul all my life I have rented from you guys at least 10x probably. So I called her back when I seen this last charge still on my bill. I was also told I would receive a 7$ credit for being charged for a dolly with a truck with no ramp on it. We liked to have killed ourselves loading it that way. 400$ is nuts for 2 days I WILL NEVER USE YOUR COMPANY AGAIN. if you need the money that bad. Keep it but you will never get another dollar from me or anyone else in my family I'll see to it that noone I know uses your service.

Patricia H 
Rating:
5.0

The absolute best in town!! Always so helpful and the equipment is always top notch!

ALEXIA A 
Rating:
3.0

Customer did not leave a comment.

mike i 
Rating:
5.0

Fabulous customer service

Bonnie B 
Rating:
1.0

I understand the need to capture an image of my driver's license but uhaul has no need for the additional data that is contained in the barcode on the back of the license. That companies feel they are entitled to it in this age of rampant identity theft is unacceptable. The staff, particularly a young lady who, coincidentally, was not even involved in handling the rental, was very rude in the presentation of this requirement as being "policy". That's fine, I have my own policy of sharing negative experiences such as this whenever inquiries arise and I have a long memory. Lastly, I will add that the trailer I was provided had what appeared to be cow dung mixed with hay in the corner of the deck against the rear ramp. The trailer was obviously cleaned following the prior use as the bulk of the deck was free of debris, only whoever performed the cleaning had poor attention to detail as this was not a small amount. Given my intended use of transporting boxes that would sit against the rear ramp, it was left to me to properly clean and dispose.

David M 
Rating:
5.0

People were very friendly

Elizabeth J 
Rating:
3.0

Loading zone doors need to be a priority, being non-operational creates a safety hazard when multiple people are loading, off-loading using only sliding doors.

Michael W  |  Overall Experience 
Rating:
5.0

Keep doung what you are doing excellent lication and service very pleased.

Randall L 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

No suggestions for improvement. We were very pleased with how easy the process to rent a trailer was. The gentleman that helped was very nice, polite, & helpful. He answered all of our questions & hooked up the trailer in a matter of minutes.

bob t 
Rating:
5.0

Very helpful and courteous. Thank you for unhooking the trailer!

Stacey K 
Rating:
5.0

Customer did not leave a comment.

Jennifer H 
Rating:
5.0

Customer did not leave a comment.

Dan G 
Rating:
5.0

Customer did not leave a comment.

Mitchell W  |  Overall Experience 
Rating:
5.0

Very knowledgeable and friendly staff at both pickup and drop off locations

Michael M 
Rating:
5.0

Nothing I agent was very helpful and attentive to what my needs were and took the time needed to go over everything. The best customer service.

Danny B 
Rating:
5.0

Said that they were very nice

Ronald M 
Rating:
5.0

Customer did not leave a comment.

Shayne B 
Rating:
5.0

Customer did not leave a comment.

Tim V 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer service is excellent

JOHN M 
Rating:
5.0

Customer did not leave a comment.

Spencer A 
Rating:
5.0

Great storage facility. Convenient, excellent parking, easy access. The staff is friendly and knowledgeable. I recommend to anyone looking for storage space.

Margaret R  |  Overall Experience 
Rating:
3.0

Truck was the rougher riding than a log wagon, I have driven trucks for a living never drove one that bounced like that one did . Thanks Lee Turpin

lee t 
Rating:
5.0

Customer did not leave a comment.

michelle m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hilton b 
Rating:
5.0

I had to cancel my storage unit. But it was easy to do and the Uhaul associates were very helpful.

joan b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice R  |  First Impressions 
Rating:
5.0

Great staffs and facilities, thank you

Hung N 
Rating:
5.0

Single door only during after hours access was a bit of a headache.

Michael W  |  Online Move In 
Rating:
5.0

I have been renting trailers frequently recently and every time I have been so happy with the professionalism and helpfulness of the personnel here.

Barry R 
Rating:
5.0

Brittany and the staff are always very accommodating and professional. They always do what they say!

Mark D 
Rating:
5.0

Customer did not leave a comment.

david r 
Rating:
5.0

Customer did not leave a comment.

Shelby B 
Rating:
5.0

Customer did not leave a comment.

Shelby B 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
4.0

Customer did not leave a comment.

travis e 
Rating:
1.0

Expect to be treated as if this is going to be the last transaction. They will take advantage of every opportunity to overcharge you and then be rude to you if you try to reason with them. In the end, expect to feel cheated, resentful and never going back.

BRYAN T 
Rating:
1.0

Customer did not leave a comment.

Nicole P 
Rating:
5.0

Customer did not leave a comment.

justin l 
Rating:
5.0

Very quick and friendly service, will definitely use again.

George H 
Rating:
5.0

Excellent customer service and friendly staff.

Petar D 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

The two ladies working at the store were amazing!! We appreciate them so much.

Kimi M 
Rating:
5.0

Customer did not leave a comment.

Terri M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott e 
Rating:
5.0

Customer did not leave a comment.

lester s 
Rating:
5.0

Customer did not leave a comment.

Kenneth M 
Rating:
5.0

Emily was a great help and very friendly. She assisted me in hooking up the trailer and explained how everything worked. She is a great asset to your company.

peter c 
Rating:
5.0

Extremely clean, well-stocked with supplies, well-merchandized. Clean hallways in actual indoor storage area. Best I've seen in many states.

Lisa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fairview B 
Rating:
5.0

Customer did not leave a comment.

Tiffany C 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Return was fast and efficient!!

Jill B 
Rating:
5.0

Customer did not leave a comment.

danny c 
Rating:
5.0

Customer did not leave a comment.

AMY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randall s 
Rating:
3.0

Customer did not leave a comment.

neil g  |  Overall Experience 
Rating:
5.0

We had a great experience at our pick up location. The young lady that helped us in Knoxville was very polite and helpful. Great attitude!

JASON J 
Rating:
3.0

Need to make check in return to be simple. Had to call customer service to do the return. The person said alit of people had problems.

Carolyn L 
Rating:
5.0

Excellent service ......from the time I picked it up to the day I returned it ! The fellow at pick up was Justin C . He was VERY nice and helpful. Turned out , he is my neighbor ! Lives across the street from me and I didnt know it ! The young lady that helped me upon return was VERY nice also. I didnt catch her name , but she told me she is in the process of moving into a new apartment this weekend if I remember correctly! THANK YOU both for the excellent service. See you again soon !

kenneth m 
Rating:
5.0

I really can't comment except the people were very nice and helpful with our needs

Dody H 
Rating:
5.0

Customer did not leave a comment.

Tammy W  |  First Impressions 
Rating:
5.0

None

BRUCE W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C 
Rating:
4.0

Customer did not leave a comment.

Craig S 
Rating:
5.0

Customer did not leave a comment.

Jessica C 
Rating:
4.0

Customer did not leave a comment.

Mike H 
Rating:
5.0

Easy as possible.

margaret b 
Rating:
4.0

Customer did not leave a comment.

Tracy B  |  Overall Experience 
Rating:
5.0

Comment - the lady that checked me in was very knowledgeable and so very friendly. Thank you for her and I will return again.

James H 
Rating:
5.0

The app took forever to setup once I got to the location, it would be nice to emphasize that this should be done in advance.

Scott W 
Rating:
5.0

Just keep up the great work.

Christopher T 
Rating:
5.0

Customer did not leave a comment.

billy m 
Rating:
1.0

Customer did not leave a comment.

knox r 
Rating:
5.0

Customer did not leave a comment.

Stefanie B 
Rating:
5.0

Customer did not leave a comment.

Joe A 
Rating:
5.0

My rental experience was great except for one thing.. In the pictures of rental trucks it shows ramps on the back, except starting with 15' models up to the largest trucks. I rented a10' because I needed a ramp. No ramps on 10' trucks.. I know now

William S 
Rating:
5.0

Customer did not leave a comment.

william d 
Rating:
5.0

Brittany is amazing. Focused on customer service. Extremely helpful through a change I had to make. She is my goto person.

Steven F 
Rating:
5.0

Customer did not leave a comment.

BRIAN H 
Rating:
5.0

Customer did not leave a comment.

michelle m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett W 
Rating:
5.0

Emily was very knowledgeable and professional. The entire experience was extremely pleasant.

john s 
Rating:
5.0

The young woman who assisted me was very polite, knowledgeable, and answered all my questions.

Hovannes D 
Rating:
4.0

Customer did not leave a comment.

Lisa H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bronwyn S 
Rating:
5.0

Customer did not leave a comment.

Mike B 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
3.0

My items are wet and I was not informed of a flood.

mary e  |  Overall Experience 
Rating:
5.0

Online check out procedures. I attempted to install your app to check out. Not only was it buggy and did not work, it hogged so much memory I needed to reboot to check out on the website.

Wolf K 
Rating:
5.0

Customer did not leave a comment.

charles h 
Rating:
5.0

Customer did not leave a comment.

eva n  |  First Impressions 
Rating:
5.0

Thank you for all!

Konstantin R 
Rating:
3.0

Enclosed trailed unusable due to no tongue stand.

Ken F 
Rating:
3.0

Your online booking needs to specify that entering a drop-off location is not optional, as stated on the form. I was told I could drop off at any location but when I went to do that, I was told there was an issue with the drop off location (which defaulted to the pick-up location in the contract). I then had to spend over an hour getting this sorted out between time at the drop-off location and then at home on the phone with 3 separate dispatch offices. This is unacceptable and a giant waste of time due to something your product team could easily fix with messaging. Also, you should have me rating my overall rental experience, not the locations.

Jacob C 
Rating:
5.0

Excellent service, kind and helpful employees, very quick drop off and check out

Kendall F 
Rating:
3.0

Returning the truck was horrible, as I had issues with the site. It took almost an hour and several phone calls to get it resolved. Plus the Dolly/Hand truck wheels are to small for the unit. It was difficult to get it up steps! Then unfortunately due to the issue with returning the truck, I inadvertently locked the keys in the truck and ended up with an outrageous bill for getting them out. So overall, I was totally unsatisfied with the rental!

Charles M 
Rating:
3.0

Customer did not leave a comment.

Stephanie B 
Rating:
5.0

Great group of people working in the Halls location

Michael W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brenda P 
Rating:
3.0

Called at 3pm on 3-16-24 to reserve a truck and trailer at the Pigeon Forge location was told it would be ready by 7pm. So I called at 5pm to check status. Was informed my reservation was canceled at 1pm . I asked how was that possible when I called at 3pm her response was you called at 2:56pm ? Then was informed it wouldn’t be available at Pigeon Forge only at Knoxville location. So I’m in Pigeon Forge with a broke down car that’s why I needed it at Pigeon Forge . And needed to be picked up by 6:45pm well $50 later I got a ride and picked the truck up . Was lied to the second I called being stressed out with a broke down vehicle and needing to get home was not a time to be treated the way I was but what else was I to do . I would not recommend any to use U Haul in an emergency situation . Your people need to be trained properly it was so bad I ended up throwing up all evening because of my nerves do to my experience under the situation I was in .

DAVID R 
Rating:
5.0

Customer did not leave a comment.

Rachel W 
Rating:
5.0

Nice facility and helpful customer service.

Roy J  |  Online Move In 
Rating:
5.0

I still have another unit rented and in use. This is my favorite storage facility and the staff are awesome!

MELINDA A  |  Overall Experience 
Rating:
5.0

I was not present for the turn-in, as my son was the driver and he reported a smooth turn-in transaction.

herman s 
Rating:
5.0

I can always trust uhaul with friendly people & very helpful!

Kathy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA E  |  First Impressions 
Rating:
3.0

Wish the price didn’t keep going up multiple times.

Stephanie S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lashelaya j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Belinda O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELINDA A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracy E  |  First Impressions 
Rating:
3.0

I would have rated you higher but there is an older lady that works at the Uhaul on Maynardville Hwy in Knoxville, that is hateful and rude to all the customers.

Eddie S  |  Overall Experience 
Rating:
2.0

I'm being charged for a late fee payment when I tried to close my account properly. I had asked for help moving 2 pieces of furniture out of my unit (head board and foot board) they weren't extremely heavy however my shoulder was in a sling at the time and that all that was left in my unit. At that time of day noone could help bc they were short staffed and extremely busy but I was told they would get it taken care of. Well maybe they forgot bc of being so busy or something but when I tried to finalize and close my account online I was responded with I left items in the unit and they couldnt close it out.. I was told there would be a cleaning fee of 50.00 which sure whatever I tried to remove everything and was told they'd take care of it then receive these calls and emails. And instead of the cleaning fee I additionally received a late fee of the unit and was charged for a full month. That has now went on and on like I didn't try to take care of the problem in the beginning. Ridiculous. No I will not recommend them to anyone for the sheer fact I've been charged and harassed over the phone, emails, text messages when I literally was told by employees they would help take care of 2 not heavy but awkward pieces of furniture being removed and due to whatever reason they forgot or something and this is the end result.

Siearrah C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy M  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Timothy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond S  |  Overall Experience 
Rating:
5.0

Best place I know for storage that's safe, secure and comfortable climate control. Great experience will return in the future when we have storage needs. Friendly and helpful staff also!

MELINDA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph f  |  Overall Experience 
Rating:
5.0

The young lady working the front desk on Dec 1st 2023 around 3pm was absolutely wonderful in all aspects. Knowledgeable, kind, informative helpful; went above and beyond I cant say enough about her to give her justice!. She deserves a bonus or raise. She is the same way everytime I have ever had the pleasure of dealing her. Keep her! She is 100% in all areas! Kristin Clevenger 865 338 6923. In fact I did refer a friend he now has a unit. And he looks forward to dealing with her in the future. If I have another need for storage in the future I will also come back there, especially if she is still there. You don't find help like that, so I suggest uhaul make it worth it for her, because she definitely deserves it. Goes above and beyond 100% of the time! Wish I knew her name. Questions feel free to call me!

Kristin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWIN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allen M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRIE M  |  Overall Experience 
Rating:
5.0

Clean nice secure place to store your stuff. Friendly and helpful staff!

MELINDA A  |  First Impressions 
Rating:
4.0

I wish the doors and carts were a bit bigger so you can more things in fewer trips. Or without wasting space on cart when moving large totes or something the size of a Christmas tree box.

monica l  |  First Impressions 
Rating:
5.0

Great facilities and staff!!!

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ahmed a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emilee D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M  |  First Impressions 
Rating:
4.0

Very nice property and easy access with garage. Desk attendant very friendly and helpful.

Chris B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamar W  |  First Impressions 
Rating:
5.0

Staff is friendly, helpful, professional. Highly recommend this facility

DENA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

margaret b  |  Overall Experience 
Rating:
1.0

You charged me a full months rent for 1 day. This is corporate greed at best

paul T  |  Overall Experience 
Rating:
5.0

The two employees working at the time were super friendly and helpful. The card system is a LOT more user friendly than a code/blue tooth access system because you're only swiping a card to open vs opening an app, or typing a code

Christin L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY M  |  Overall Experience 
Rating:
5.0

Hi- I was helped by Elay**** at the facility. She was more than helpful in helping me downsize my unit. Laying out what she needed, having maintenance personal help me with my then current locker. I'm addition let me fill my mug with ice and cold water as was very warm the day I was there. Great job and overall great experience. You have a well rounded employee that understands CS! John Pat Cloughley

JOHN C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M  |  First Impressions 
Rating:
5.0

Stall very helpful and there very sweet

margaret b  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary V  |  Overall Experience 
Rating:
4.0

During checkout of closing the storage unit, we were immediately assisted by a worker. The woman was around 5-7/5-8 tall with brown hair and skinny. She said that she would be right back that she has to go look and inspect the unit we had. The worker walked next to the entrance of the door and just talked to another co worker which seemed to be casual friendship talking and nothing do due with uhaul. She continued talking for 25-30 minutes with myself and my pregnant fiancé standing there when she was supposed to be check out our storage unit so we can close our account. The other associate noticed we were stopped being helped by this associate, the other associate was female with dark black hair and glasses. She was far beyond superior and apologized about the other employee. This other associate ran to check out our unit to close our account and within 3-4 minutes finished our transaction. I just feel like the first employee did not care about customer satisfaction or her job to help in customer service. We were at the Maynardville pike store in halls at 06/02/2023 at approximately 1230-1300.

Justin V  |  Overall Experience 
Rating:
3.0

Needs later hours

jonathan t  |  Overall Experience 
Rating:
5.0

Awesome, thanks for everything

Paula M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Siearrah C  |  First Impressions 
Rating:
5.0

Great new and always clean and secure.. Staff always helpful and informative.. Any material needed they Carry moving

MARK B  |  First Impressions 
Rating:
5.0

Never had any problems that the helpful staff didn’t know how to handle. Very knowledgeable people.

TONIA M  |  Overall Experience 
Rating:
5.0

Britney has gown above and beyond to make sure everything was perfect and the way I needed it to be. She is absolutely incredibly amazing and deserves the raise.

dawnkristina b  |  First Impressions 
Rating:
5.0

The attendant was most helpful and professional. A 5 star rating for her.

Sue S  |  First Impressions 
Rating:
4.0

Should have received a refund of some of my monthly rent since I moved out 1.5 weeks early.

David K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BODE O  |  First Impressions 
Rating:
5.0

Great service

MICHAEL B  |  First Impressions 
Rating:
1.0

Salespeople misrepresent company…one of my worst stressful experiences. I am still disputing the disrespect and corrupt business dealings.

Denise W  |  First Impressions 
Rating:
5.0

The team members at the meeting Halls Crossroads,TN location courteous and helpful.

JOHN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUNTER D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin C  |  First Impressions 
Rating:
2.0

Access hours were very limited due to construction and didn’t meet my work schedule. I was only able to fill 1/4 of the storage unit because I could barely meet the access time frames. I wish I had been told all this BEFORE I paid.

Chelcie M  |  Overall Experience 
Rating:
5.0

Nice pet

LINDA G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bre D  |  Overall Experience 
Rating:
4.0

It needs 24 hour access

Joseph W  |  First Impressions 
Rating:
5.0

So kind and informative!

Alexis T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan T  |  Overall Experience 
Rating:
5.0

Emily was amazing. A true gem! Helpful, accommodating, patient and friendly. She even helped me get my car off the trailer. A true gem. I cannot recommend this location highly enough.

Robert T  |  First Impressions 
Rating:
5.0

The two ladies there were super sweet. Very helpful! I can’t complain. Thank you!

Bahja B  |  First Impressions 
Rating:
1.0

The manager and few of her office employees were the rudest UHUAL employees I have ever dealt with. After our interactions she all of a sudden had a unit (after I had been told there were a few) it was the furthest unit you could have. I was on my own to unload a uhual truck after a long drive from Michigan and she thought it would be appropriate to put me at the very back wall! I noticed some way closer and she said customers get to pick their units and that was for someone else that day. (I was there all day no one came to claim that unit) Anyways m, at this moment I can’t refer all the things this message said but I would never go there or recommend to anyone! Oh and they never had a key pad you could order much walk in. The doors to enter the building open but barely wide enough for a pull dolly to fit through with jumps at the door so all your things fall off!!! Worst facility I have ever been in!

Angela L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca R  |  First Impressions 
Rating:
5.0

Timothy was absolutely awesome. Great young man and will definitely go far. The facilities were very clean and made me feel comfortable leaving my personal belongings there. I will always use Uhaul whenever I move or need a trailer.

HUNTER D  |  First Impressions 
Rating:
5.0

Staff is helpful, professional, and courteous.

daphne h  |  First Impressions 
Rating:
5.0

Moving is an extremely stressful thing, but the staff at the Hall's U-Haul facility are kind and helpful. They made the process as painless as possible.

TERESA S  |  Overall Experience 
Rating:
5.0

Brittany was very helpful and wonderful to do business with . Very good experience . Thanks Brittany!!!!!

Richard M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregory s  |  Overall Experience 
Rating:
4.0

Later hours would be better. Actually the best I’ve used.

earl s  |  First Impressions