Customer Reviews for U-Haul Moving & Storage of Halls

908 reviews

6909 Maynardville Pike   Knoxville, TN 37918

(865) 377-8115

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(865) 377-8115

6909 Maynardville Pike
Knoxville, TN 37918

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff are always very friendly and helpful

Lori P. 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Jesse K. 
Rating:
5.0

The person who assisted us was extremely kind and helpful

Brent H. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

lashelaya j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda O.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and provided us with professional and excellent customer service!

cindy W. 
Rating:
5.0

Very friendly and very helpful!

Larry S. 
Rating:
1.0

Customer did not leave a comment.

Jared K. 
Rating:
4.0

Customer did not leave a comment.

Belinda O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Mathew P. 
Rating:
5.0

No suggestions for improvement. The lady that helped me with returning the trailer at Pawleys Island was very friendly & exceptionally helpful. She made the return a very pleasant experience. Exceptional service at both pick up & drop off. Thank you Uhaul!

bob T. 
Rating:
5.0

Later hours would be helpful.

joyce G. 
Rating:
5.0

Rented here probably 7 times and the staff is so nice and efficient. They work so hard and I certainly hope it is appreciated when good employees are getting so difficult to find. Hope you let them know it is noticed.

Steven L. 
Rating:
5.0

Customer service at the Halls location was excellent! The lady at the desk made the experience pleasant and efficient. Definitely will use them again.

William G. 
Rating:
5.0

Friendly and helpful staff! We were able to look at our truck the night before pick-up and access what supplies we would need for our move. Our truck was clean and in good shape for a long move to another state and the moving blankets were in great shape. I would not recommend alpha-based combination lock that we purchased from UHaul. We had issues setting our combination and then again when opening the lock after it was placed on the truck lift door. Fortunately, we were able to get it unlocked at our destination. After the difficulty we had with it, I will not be using the lock again for fear of malfunction.

John C. 
Rating:
5.0

Customer did not leave a comment.

MELINDA A.  |  Online Move In 
Rating:
5.0

I think it's an excellent storage facility, the staff is the best and most helpful. Convenient hours and secure.

MELINDA A. 
Rating:
5.0

The first Team from Moving help was a no show in Lexington this resulted in me having to pay an additional $65 monthly storage fee. Can k get a refund?

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

sean D. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

U-Haul was very easy to work with. However, I'm not impressed with any of the Moving Help companies.

Deborah D. 
Rating:
5.0

The gentlemen working tonight were so helpful and fantastic!!

Sherri S. 
Rating:
5.0

Customer did not leave a comment.

Hayley M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tracy E.  |  First Impressions 
Rating:
5.0

We had an unexpected rental at the last minute. We got there in less than 30 minutes and they had the equipment ready and waiting to hook up. After some short paperwork, they hooked us up and we were on our way. Same thing when we came back, they were there waiting for us. The whole process was great!! Much appreciated.

Mitchell M. 
Rating:
5.0

The customer service was great. I think the guy that helped us was named Jeremy. Super helpful and knowledgeable. Very appreciative of him

Matt D. 
Rating:
3.0

I would have rated you higher but there is an older lady that works at the Uhaul on Maynardville Hwy in Knoxville, that is hateful and rude to all the customers.

Eddie S.  |  Overall Experience 
Rating:
2.0

I'm being charged for a late fee payment when I tried to close my account properly. I had asked for help moving 2 pieces of furniture out of my unit (head board and foot board) they weren't extremely heavy however my shoulder was in a sling at the time and that all that was left in my unit. At that time of day noone could help bc they were short staffed and extremely busy but I was told they would get it taken care of. Well maybe they forgot bc of being so busy or something but when I tried to finalize and close my account online I was responded with I left items in the unit and they couldnt close it out.. I was told there would be a cleaning fee of 50.00 which sure whatever I tried to remove everything and was told they'd take care of it then receive these calls and emails. And instead of the cleaning fee I additionally received a late fee of the unit and was charged for a full month. That has now went on and on like I didn't try to take care of the problem in the beginning. Ridiculous. No I will not recommend them to anyone for the sheer fact I've been charged and harassed over the phone, emails, text messages when I literally was told by employees they would help take care of 2 not heavy but awkward pieces of furniture being removed and due to whatever reason they forgot or something and this is the end result.

Siearrah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond S.  |  Overall Experience 
Rating:
5.0

friendly

Douglas L. 
Rating:
5.0

Staff is polite and very helpful.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
1.0

While the staff was always friendly, nothing about our experience was easy - we had more problems than I could have imagined. Nothing was explained regarding the Uboxes which resulted in a lot of hurdles and wasted time. We won't be using U-haul in the future.

JESSICA F. 
Rating:
5.0

Another great experience. Good people there . Thanks

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Everything was great and the staff was super kind! Will absolutely use again!

amanda S. 
Rating:
5.0

My experience was wonderful. The staff is excellent, and I had no complaints about the equipment. Thanks!

Fred V. 
Rating:
5.0

Hall's UHaul was outstanding. Very knowledgeable about their equipment and thoroughly explained their equipment. I will also give high praise to the UHaul on Rutledge Pike where I went first. I talked with them about my needs and they suggested I look at Hall's as they had the trailer with ramp which better fit my needs.

howard W. 
Rating:
5.0

I had dropped off a rental U-Haul truck @ Thanksgiving and knew they were good to use. However, unfamiliar with area and google took me to a different place first which was pathetic & feckless not representing U-Haul well at all. A mess if a place on Mandville Hwy. Internet said open @ 9 am I was there and a hand written note on door stated 11 am, I called and waited till 11 am nothing. So. I made the trek back to find the right place I had been to before.

Gigi P. 
Rating:
5.0

Very friendly and knowledgeable staff. Couldn't have been a better experience. Thank you!

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Our U-Box experience was very pleasantly easy and professionally executed...on both ends of the transaction. We appreciated Joy's responsiveness and staying on top of the status of our 'move' from FL back to TN. We would definitely consider the U-Box option again. Thanks for a stress-free experience.

Gregg B. 
Rating:
5.0

Best place I know for storage that's safe, secure and comfortable climate control. Great experience will return in the future when we have storage needs. Friendly and helpful staff also!

MELINDA A.  |  Overall Experience 
Rating:
5.0

Nice job

Raul S. 
Rating:
4.0

I turned my equipment in after hours and the U-Haul website would not accept my location. I phoned the location the next morning, and they said they had not had a chance to check in equipment. Never got an email saying if it was turned in or not.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Daniella B. 
Rating:
5.0

Customer did not leave a comment.

Justin C.  |  Overall Experience 
Rating:
5.0

Great employees = friendly & helpful!

bob S. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
4.0

The customer service while renting and returning was excellent. They were very informative and friendly. Great experience

Michelle W. 
Rating:
4.0

Customer did not leave a comment.

Sheila W. 
Rating:
5.0

Customer did not leave a comment.

Crystal F. 
Rating:
5.0

Customer did not leave a comment.

joseph f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vance R. 
Rating:
5.0

The young lady working the front desk on Dec 1st 2023 around 3pm was absolutely wonderful in all aspects. Knowledgeable, kind, informative helpful; went above and beyond I cant say enough about her to give her justice!. She deserves a bonus or raise. She is the same way everytime I have ever had the pleasure of dealing her. Keep her! She is 100% in all areas! Kristin Clevenger 865 338 6923. In fact I did refer a friend he now has a unit. And he looks forward to dealing with her in the future. If I have another need for storage in the future I will also come back there, especially if she is still there. You don't find help like that, so I suggest uhaul make it worth it for her, because she definitely deserves it. Goes above and beyond 100% of the time! Wish I knew her name. Questions feel free to call me!

Kristin C.  |  Overall Experience 
Rating:
5.0

Employees are excellent! Robert always willing to help and reservations, pick ups and returns made easy!

Daniella B. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B.  |  Overall Experience 
Rating:
5.0

Delivery and pickup drivers were awesome. The communication from uhaul was excellent. THANK YOU!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP F. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Kelsey F. 
Rating:
5.0

Customer did not leave a comment.

gail J. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

The staff were amazing! Great crew! The uhaul on the other hand wasn't the best. When I left with it the tires were bumping so naturally I wanted to take it back so I didn't have a flat but when I called them they said call roadside assistance.. I didn't have time for all that so I just made the best out of bumping down the road like the Beverly Hillbillies! 😂 The next day when I was returning the uhaul the engine light came on & barely made it back! Yikes. Too much bad juju from this uhaul truck for sure. Next time I will definitely take a lap around the parking lot to make sure it's road ready before I just jump on the highway.

Marilyn K. 
Rating:
4.0

Employees were not helpful, acted like they were disinterested

Gary G. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

doug J. 
Rating:
4.0

One of the U-boxes that we rented was quite old. It got wet inside at some point because our stuff got moldy. Now, we have to throw a lot of stuff out and everything that's still usable has to be washed or wiped down with Lysol wipes. UHaul should invest into getting modern and water proof storage boxes.

Monika T. 
Rating:
5.0

Continue with the great work

ron N. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
4.0

All contacts with Uhaul were efficient, professional, and accurate. Several texts,emails, phone conversations, and met 2 drivers ... all very clear and pleasant, efficient. Fine service. Thank you

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

joseph f.  |  First Impressions 
Rating:
5.0

Robbie and the young lady was very helpful.

scott H. 
Rating:
5.0

Customer did not leave a comment.

joseph F. 
Rating:
5.0

The rental site for UHaul lets you order equipment such as furniture moving platforms. However, when I went to pick up the vehicle, I was told they didn't have any furniture dollies at that location. The rest of the rental experience was excellent, both check-out and check in. The vehicle was in good working order and very clean. Thanks for your help!

Jill A. 
Rating:
1.0

I've waited almost two weeks for the area manager to get ahold of me still waiting. The truck was wrecked in multiple places the doors Barley shut , the roll up door kept getting stuck and they didn't even have the dolly I reserved. I will never go back here again

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

The employees here are absolutely wonderful. So helpful. You better take notice and keep these winners. Hard to find workers like this now.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Best way to move!!! Staff was super helpful and easy to work with!

Rebecca D. 
Rating:
5.0

Quick in and out.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Harvey H. 
Rating:
5.0

No issues

Howard G. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

I've rented equipment from this location several times and even short term storage for a few months. Great people to deal with. Fast and friendly service. Highly recommend!

Herman G. 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
5.0

Outstanding and extremely professional

DAVID S. 
Rating:
5.0

The staff is friendly and quick on getting you on the road.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Melvin B. 
Rating:
5.0

The Staff was great! The manager waited on me and she was very nice, happy to help me, and she was very cheerful!!! I would recommend this location to anyone and I would also recommend the Cross Movers and Relocation. They were early, clean, and very good at their job! I would rate them a 10!!! Peggy

Peggy M. 
Rating:
5.0

Great customer service and very friendly and professional.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Nancy O. 
Rating:
5.0

The rental fit our needs. Most importantly the staff was helpful and kind. Robby was efficient and provided the most professional service with a wonderful personal disposition. Being new to the area he offered beneficial suggestions which helped us greatly.

Baron H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
2.0

Uhaul charged me $65 for no reason

JEREMIAH T. 
Rating:
5.0

Customer did not leave a comment.

martin G. 
Rating:
4.0

Customer did not leave a comment.

Allen M.  |  Overall Experience 
Rating:
5.0

This team is working very well together... Bless you

Allen M. 
Rating:
5.0

The gentleman that waited on me at the Maynardville location (didn't get his name) was very helpful when I was having issues with a late night check out. Thank you

PAUL R. 
Rating:
4.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Nothing, excellent customer service.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN C. 
Rating:
5.0

Brittany was fantastic to check in with and the going lady who checked the truck back in was even better. Well run and very organized. Easiest uhaul rental experience I have ever had.

Megan M. 
Rating:
5.0

nothing huge location with plenty of rental trailers and trucks. David come out and dropped off in less than 10 minutes he was very nice and professional.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

SHERRIE M.  |  Overall Experience 
Rating:
5.0

Clean nice secure place to store your stuff. Friendly and helpful staff!

MELINDA A.  |  First Impressions 
Rating:
4.0

I wish the doors and carts were a bit bigger so you can more things in fewer trips. Or without wasting space on cart when moving large totes or something the size of a Christmas tree box.

monica l.  |  First Impressions 
Rating:
5.0

Great facilities and staff!!!

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ahmed a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emilee D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
4.0

Very nice property and easy access with garage. Desk attendant very friendly and helpful.

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamar W.  |  First Impressions 
Rating:
5.0

Staff is friendly, helpful, professional. Highly recommend this facility

DENA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

margaret b.  |  Overall Experience 
Rating:
1.0

You charged me a full months rent for 1 day. This is corporate greed at best

paul T.  |  Overall Experience 
Rating:
5.0

The two employees working at the time were super friendly and helpful. The card system is a LOT more user friendly than a code/blue tooth access system because you're only swiping a card to open vs opening an app, or typing a code

Christin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY M.  |  Overall Experience 
Rating:
5.0

Hi- I was helped by Elay**** at the facility. She was more than helpful in helping me downsize my unit. Laying out what she needed, having maintenance personal help me with my then current locker. I'm addition let me fill my mug with ice and cold water as was very warm the day I was there. Great job and overall great experience. You have a well rounded employee that understands CS! John Pat Cloughley

JOHN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  First Impressions 
Rating:
5.0

Stall very helpful and there very sweet

margaret b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary V.  |  Overall Experience 
Rating:
4.0

During checkout of closing the storage unit, we were immediately assisted by a worker. The woman was around 5-7/5-8 tall with brown hair and skinny. She said that she would be right back that she has to go look and inspect the unit we had. The worker walked next to the entrance of the door and just talked to another co worker which seemed to be casual friendship talking and nothing do due with uhaul. She continued talking for 25-30 minutes with myself and my pregnant fiancé standing there when she was supposed to be check out our storage unit so we can close our account. The other associate noticed we were stopped being helped by this associate, the other associate was female with dark black hair and glasses. She was far beyond superior and apologized about the other employee. This other associate ran to check out our unit to close our account and within 3-4 minutes finished our transaction. I just feel like the first employee did not care about customer satisfaction or her job to help in customer service. We were at the Maynardville pike store in halls at 06/02/2023 at approximately 1230-1300.

Justin V.  |  Overall Experience 
Rating:
3.0

Needs later hours

jonathan t.  |  Overall Experience 
Rating:
5.0

Awesome, thanks for everything

Paula M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Siearrah C.  |  First Impressions 
Rating:
5.0

Great new and always clean and secure.. Staff always helpful and informative.. Any material needed they Carry moving

MARK B.  |  First Impressions 
Rating:
5.0

Never had any problems that the helpful staff didn’t know how to handle. Very knowledgeable people.

TONIA M.  |  Overall Experience 
Rating:
5.0

Britney has gown above and beyond to make sure everything was perfect and the way I needed it to be. She is absolutely incredibly amazing and deserves the raise.

dawnkristina b.  |  First Impressions 
Rating:
5.0

The attendant was most helpful and professional. A 5 star rating for her.

Sue S.  |  First Impressions 
Rating:
4.0

Should have received a refund of some of my monthly rent since I moved out 1.5 weeks early.

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BODE O.  |  First Impressions 
Rating:
5.0

Great service

MICHAEL B.  |  First Impressions 
Rating:
1.0

Salespeople misrepresent company…one of my worst stressful experiences. I am still disputing the disrespect and corrupt business dealings.

Denise W.  |  First Impressions 
Rating:
5.0

The team members at the meeting Halls Crossroads,TN location courteous and helpful.

JOHN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUNTER DAYNE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin C.  |  First Impressions 
Rating:
2.0

Access hours were very limited due to construction and didn’t meet my work schedule. I was only able to fill 1/4 of the storage unit because I could barely meet the access time frames. I wish I had been told all this BEFORE I paid.

Chelcie M.  |  Overall Experience 
Rating:
5.0

Nice pet

LINDA G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bre D.  |  Overall Experience 
Rating:
4.0

It needs 24 hour access

Joseph W.  |  First Impressions 
Rating:
5.0

So kind and informative!

Alexis T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan T.  |  Overall Experience 
Rating:
5.0

Emily was amazing. A true gem! Helpful, accommodating, patient and friendly. She even helped me get my car off the trailer. A true gem. I cannot recommend this location highly enough.

Robert T.  |  First Impressions 
Rating:
5.0

The two ladies there were super sweet. Very helpful! I can’t complain. Thank you!

Bahja B.  |  First Impressions 
Rating:
1.0

The manager and few of her office employees were the rudest UHUAL employees I have ever dealt with. After our interactions she all of a sudden had a unit (after I had been told there were a few) it was the furthest unit you could have. I was on my own to unload a uhual truck after a long drive from Michigan and she thought it would be appropriate to put me at the very back wall! I noticed some way closer and she said customers get to pick their units and that was for someone else that day. (I was there all day no one came to claim that unit) Anyways m, at this moment I can’t refer all the things this message said but I would never go there or recommend to anyone! Oh and they never had a key pad you could order much walk in. The doors to enter the building open but barely wide enough for a pull dolly to fit through with jumps at the door so all your things fall off!!! Worst facility I have ever been in!

Angela L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca R.  |  First Impressions 
Rating:
5.0

Timothy was absolutely awesome. Great young man and will definitely go far. The facilities were very clean and made me feel comfortable leaving my personal belongings there. I will always use Uhaul whenever I move or need a trailer.

HUNTER DAYNE B.  |  First Impressions 
Rating:
5.0

Staff is helpful, professional, and courteous.

daphne h.  |  First Impressions 
Rating:
5.0

Moving is an extremely stressful thing, but the staff at the Hall's U-Haul facility are kind and helpful. They made the process as painless as possible.

TERESA S.  |  Overall Experience 
Rating:
5.0

Brittany was very helpful and wonderful to do business with . Very good experience . Thanks Brittany!!!!!

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregory s.  |  Overall Experience 
Rating:
4.0

Later hours would be better. Actually the best I’ve used.

earl s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONIA M.  |  First Impressions 
Rating:
5.0

Elah was fantastic! One of the kindest most helpful people I have met. When they first opened the hours were not that convenient but they quickly resolved Ed that issue. I was very thankful you guys were here when I needed you and the price was fair and affordable, I believe. Thank you Dawn

Dawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn W.  |  First Impressions 
Rating:
4.0

Kinda pricey

Kimberly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william o.  |  Overall Experience 
Rating:
5.0

The staff was absolutely amazing!!!

kristi h.  |  Overall Experience 
Rating:
5.0

Had a great experience renting my unit from u-haul, keep up the great work.......exceptional customer service 😀 👍 keep it up!!!!

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Krissa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip C.  |  First Impressions 
Rating:
4.0

Elab Henry GM was very helpful in setting up the storage unit and the other Services offered.

KENNY S.  |  First Impressions 
Rating:
5.0

Will always use U-haul! Above and beyond with perks that save $$$$

Angela D.  |  Overall Experience 
Rating:
5.0

Staff was friendly, professional and efficient. Great experience - have already recommended them to several friends.

Kit B.  |  Overall Experience 
Rating:
5.0

Elah and the other staff went out of their way to be supportive and helpful to me at all times. Their concern made me feel confident to leave my possessions in their care.

Lila L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDICE L.  |  First Impressions 
Rating:
5.0

Great people. Clean indoor storage

Jacob W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen O.  |  First Impressions 
Rating:
5.0

Nice staff, nice facility. Thank you

donna t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra H.  |  Overall Experience 
Rating:
5.0

The people that worked there were always nice n friendly. And I"m proudly to say they are one of the best UHaul facility. And yes I would come back.You have a very good crew that will go out their way to help you.

Robin H.  |  Overall Experience 
Rating:
3.0

The people at the drop off facility were always friendly and helpful. My real problems are that when I was selecting a facility to move in to, you advertised as being open 24/7. The website could/should have been updated to indicate work was being done that made that temporarily unavailable. After having been on the road for most of the day, the last thing I needed was to learn I needed to adjust my timing on the front end after its too late to have done so. I was also charged an extra day for both the truck and car trailer even though my initial rental was for 3 days and I had them for 3 days. I know my move-in should have made it where I only needed them for 2 but issues beyond my control (see above) necessitated a third day which I had already paid. I say I had already paid for it because my total never changed after I changed my move-in date for the unit. I don't blame the Maynardville Pike crew for this. I blame your processes and you need to look into this garbage

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ricky l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  Overall Experience 
Rating:
5.0

Elah & Brittany are the best. All staff was wonderful.

HEATHER C.  |  First Impressions