Customer Reviews for U-Haul Moving & Storage of Haines City

1,350 reviews

3307 US Hwy 17-92 W   Haines City, FL 33844

(863) 588-0707

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(863) 588-0707

3307 US Hwy 17-92 W
Haines City, FL 33844

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

oscar C. 
Clasificación:
5.0

The process was quick and friendly. We will definitely use this location for rentals again.

RUSSELL H. 
Clasificación:
5.0

Prompt, courteous and professional servic when moving in. Far beyond my expectations I am impressed with the staff at the UHaul site

Michelle G.  |  First Impressions 
Clasificación:
5.0

Very helpful

david A. 
Clasificación:
5.0

From the minute I walked in the store Kelly made sure I was well taken care of. You never know what a person is going through and she put a smile on my face until the minute I left the store. Its because of her I had a great experience. Thank you so much kelly

Jaslynn s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

Lady was ausome

richard e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William W W. 
Clasificación:
5.0

Kelly is amazing! Thank you for a flawless rental experience. Highly recommend!

CINDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS S. 
Clasificación:
5.0

Your service at your Lincoln Park location in Grand Junction, CO leave a great deal to be desired by future customers. After struggling to arrange delivery & unloading of my U-box for 5 days locally & through various customer service personnel, I finally reached someone who knew what they were doing at your 800 number at 1 AM who solved the problem in 45 minutes & finally arranged delivery & unloading by Top Notch Moving & Cleaning, LLC on 8/13/21. They called the day before delivery & gave me a window and were very professional, competent, and personable. I can only assume personnel are not properly trained or the staff is inadequate for the workload. I regret I cannot recommend your services. Details regarding personnel I contacted no no available are available upon request.

dottie H. 
Clasificación:
2.0

Tow dolly was in poor condition and I had to make 4 service calls to address issues with it.

Debra T. 
Clasificación:
5.0

Nothing. Service was great, rates reasonable.

MARY W. 
Clasificación:
5.0

Always had a great relationship with all the people that work there.

VIOLET M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bienvenido P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO D. 
Clasificación:
5.0

Best place to rent Uhaul, they take care of their customers. Always professional. They know what they're doing. Most other places that rent out Uhaul just give company a bad name as they have poor customer service skills, don't even know how to use equipment they rent out.

VITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G.  |  First Impressions 
Clasificación:
5.0

Abi e excellent service would definitely recommend

TIMOTHY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jean S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B.  |  Overall Experience 
Clasificación:
4.0

The guy was very helpful

JOSE C. 
Clasificación:
5.0

Vehicle was terrible to drive… also found chunk of rubber missing on front tire. Made it safely to destination and reported to return manager… this vehicle needs to be checked.

James Z. 
Clasificación:
5.0

Kelly and Frank were amazing! Friendly, knowledgeable and professional. Thank you so much for all your help.

JANE B.  |  Overall Experience 
Clasificación:
5.0

Nice people and accommodating after UHAL sent me to a location where they would not receive the equipment

Fabio M. 
Clasificación:
5.0

Best location ever...had many issues at a prior drop off location and decided to bring it elsewhere. Found this place and the lady was kind as can be. I rent trucks and trailers frequently and will no longer use any other location big kudos to the staff at this location

JODI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDDY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
4.0

Shortage of box covers slowed process, but customer service worked hard to help the process.

Stacey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KLINT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennys C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan T.  |  Overall Experience 
Clasificación:
4.0

Truck had zero problems and was comfortable for the two day trip.

PAMELA M. 
Clasificación:
5.0

Good experience

Ryan L. 
Clasificación:
5.0

John was outstanding! Great customer service and extremely helpful.

NORELYS R. 
Clasificación:
5.0

Ya boi Philly (John) was very helpful and deserves a raise....

SHANTU L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

susan M. 
Clasificación:
4.0

Just fine

rodney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAYRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRESTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN P. 
Clasificación:
5.0

I want to speak on the great service my mother and I got. We are currently renting a 10x10 and rented a 20 foot truck. I was the only one helping my mom move out of her place on a weekday, so I couldn't get any help as friends were working. In the process I injured my thumb really bad requiring me to stop packing, and working and go to the E.R. A one day truck rental turned into 3 days. Besides being down a thumb and the Florida Summer afternoon showers hindering me, I'm still one person. I called Kelly, Frank, and John a few times on different days and they worked with me. I was able to leave my vehicle on the property and it was safe overnight. Now on two different days John came and checked on my mother and I towards the end of his shift, he told me where I could park the loaded truck on the property until the next day if I wasn't done. He even helped me by allowing me to throw away stuff in the dumpster. After I was done with the truck and the dam Uhaul app wasn't pulling up my rental info on my phone. I wasnt able to return the truck. John was closing out, doing I guess the end of day stuff. It was a bit past 7pm and I asked him through the window if I could leave the truck and take the key and come back tommorrow to turn it in. He said no, stopped what he was doing unlocked the door and told me leave the truck Lock it up and give him the key he would make sure it got checked in the next day. All the while it's raining non stop and I'm soaked, along with my mom. He got wet to walking out checking on us and doing his property walk toward the end of his shift. I honestly appreciated his understanding and help in everything. My mom whose 73 and has a heart condition, wasn't able to do alot. So she also appreciated John's understanding and compassion for our situation. She appreciated Kelly's help and explanation of everything from the storage unit, to the truck rental. I'm pleased with my service thus far. Now I can't speak for everyone or for others experience, I can speak for me and I don't see anything they should change or improve since it was all great for my mother and I. Uhaul needs more people like John who works in the Haines City FL location

FRANCISCO T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joaquin Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YULIEV P. 
Clasificación:
5.0

Kelly and Frank were always so helpful and friendly. The woman who cleaned the units was also an absolute joy! If I ever need storage again, this location would be our number one choice! ¡Gracias!

David B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

Our goods have not arrived as yet.

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel L.  |  Overall Experience 
Clasificación:
3.0

Truck was clean but had an exhaust leak and no cruise control, 600 miles with no cruise stinks

James T. 
Clasificación:
5.0

I had storage unit for approximately 2 yrs never had any problems. Associates were always polite and helpful with any need I needed. I highly recommend this facility for others needs also. Thank you for your services sincerely Thomas

thomas f.  |  Overall Experience 
Clasificación:
5.0

Customer service from Kelly was outstanding. Great location and experience

MOISES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatiana N. 
Clasificación:
5.0

Kelly went above and beyond to help us when picking up our U-Box container. She literally “saved” the day. After 4 moves in 10 months of multiple households, I am thrilled to say that this was the best service we received at all the Uhauls I have dealt with this year. Florida, Maryland, Ohio and Indiana….Kelly for the win!!! Hope I never have to use Uhaul again, only because I am tired of moving at this point. However, if I do need to move someone again, I will hope for Kelly-like staff to work with.

WENDY G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry A. 
Clasificación:
5.0

Your employees in Both Casa Grande Arizona and Haines City Florida did a wonderful job. Our experience with them went very smoothly, and I would recommend U-Haul to anyone. We used the U-Box system and it worked out great. Keep up the good work

James T. 
Clasificación:
3.0

Was not to happy with the $19.95 deal at all, why do you ask how many miles you will use when its a charge for those miles anyway It really don't make sense. Just rent the van and don't even ask that question. Not sure if I would do this again. or tell anybody to rent it.

Alba R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL B. 
Clasificación:
5.0

Mrs Kelly was wonderful made my experience a pleasant one very helpful and made sure I was satisfied went above and beyond to make my experience a good one

Willie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin S. 
Clasificación:
5.0

Great service. Advice was sound when we first called. Iva was great delivering and loading our UBoxes in California. Frank and Kelly were super at the Haines City, FL center.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malachi M. 
Clasificación:
5.0

Both team members were extremely helpful and helped me resolve my issues with little notice. I thanked them personally and would definitely recommend the business to others

MALACHI M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeychari M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
5.0

Nothing, everything was excellent.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karolina S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcine B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johan N.  |  Overall Experience 
Clasificación:
5.0

Kelly, the manager, was absolutely perfect in every way! She had immediate answers to all our questions and really impressed us with her amazing customer service. She is incredible and you are so lucky to have her!

David B.  |  First Impressions 
Clasificación:
5.0

Kelly Thanks for taking good care of my Motorcycle Was a pleasure to deal with you Wish you the best Take care Dominique

Dominique C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted B. 
Clasificación:
5.0

Kelly and John were a huge help

Michael H. 
Clasificación:
3.0

Was closed for lunch at 1:15 in afternoon. Had to wait 40 minutes until 2PM to complete pickup. No notice of lunch closure provided

Brad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cludina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L.  |  Overall Experience 
Clasificación:
4.0

Kelly was great. Super glad she was there to make the process smooth and easy.

Nathaniel E. 
Clasificación:
5.0

Despite U-haul customer service making some mistakes in setting up my storage unit the manager of the facility was extremely helpful and resolved the issues well. The actual storage facility itself was very nice.

David J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge F. 
Clasificación:
3.0

The manager inside was great! She was super nice and helpful. The man hooking up the trailers not so much(John). He had an attitude, and seemed extremely lazy. When asked what time the MANAGER asked us to bring the trailer back, which was around 4:30-4:40pm, he said “well we close at 5:00pm, can you have it back before then”. Very rude. Five stars for the woman taking care of everyone inside and the location was clean, followed Covid guidelines well, but zero stars for the man hooking everyone's trailers up.

Chase A. 
Clasificación:
5.0

No improvement needed both of the workers at this Haines location were amazing. All staff should be like them!!!!

MICHELLE J. 
Clasificación:
5.0

Excelente services .

Jorge P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Waly C. 
Clasificación:
1.0

I was charged a higher final delivery fee than what was quoted.

Lisa S. 
Clasificación:
5.0

Great service

Bernard I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

Very good people running this storage!

Jonathon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa B.  |  Overall Experience 
Clasificación:
5.0

The customer service was exceptional. The truck was clean and ready when we got there. Highly recommend

Bradly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL F. 
Clasificación:
4.0

Just check lighting while still connected to tow vehicle to make sure lights are operable for next renter.

Jeffrey L. 
Clasificación:
5.0

Great experience.

Robert K. 
Clasificación:
4.0

I drove to three different locations before ending up at the right one ! not the address that I put in only acct. otherwise the final location was good

Ryan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jean Francesse S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon B. 
Clasificación:
5.0

Very clean and I never worried about my stuff. The employees are awesome!

Robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy V. 
Clasificación:
4.0

We rented a climate controlled unit and it was easy to access, clean and had long bed platform trucks to use. I would recommend.

Kim & Glenn D.  |  Overall Experience 
Clasificación:
4.0

Our cargo van smelled very strongly of cigarettes & weed. It was horrible!

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsey or Casey M.  |  Overall Experience 
Clasificación:
5.0

Excellent facility: clean, wide aisles, free dollies to use, easy access to the facility and from vehicle to storage room, friendly, helpful staff. Good job! Thank you.

Richard B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

maryland b.  |  Overall Experience 
Clasificación:
5.0

Kelly is the best!

Abdel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

todd r.  |  Overall Experience 
Clasificación:
5.0

Excellent facility!! Clean, easy access. Moving is always a pain, but the staff and facilities here made it a much easier experience. Still a lot of work, but much easier. Wide hallways, dollies available for use, secure. Kelly and Frank are first rate. Very helpful, friendly. Would rate it "outstanding" if it were an option. This is a good place.

Richard B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryam R.  |  Overall Experience 
Clasificación:
5.0

Very impressed on how easy it was to rent a trailer and then when returning, a 1-2-3 done. Renting a storage unit was very easy and Frank was an excellent staff and patient who answered a lot of questions on the phone and helped us get into a unit as fast as possible. Gracias

francis m.  |  First Impressions 
Clasificación:
1.0

The older gentleman I believe his name is Frank, in the end was the reason I didn't leave. The employee which I wont name. Didn't seem like he really knew what he was doing. I was interested in the 24 hour access that's advertised and I was told they don't do that there unless it's a unique situation. Near the end of my visit Frank told the guy "you're going to fast" bc he forgot to have me sign the contract. The response of the employee was "well I have things to do." I admit I got there a little late in the day. However, the directions I received from google sent me to a Mexican restaurant at first which is why i didn't arrive until 30 mins to close. In the end the employee seemed as if he'd be happier if I had just left but Frank is the reason I didn't.

Versie H.  |  First Impressions 
Clasificación:
5.0

Always willing to go above and beyond regular duties.

DEBORAH P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea T.  |  Overall Experience 
Clasificación:
5.0

Excellent except she didnt clear us out when we took our things out. She took the card back from us but did not record that we were out of the unit . We do have a receipt from that day we took our stuff out though cause we rented a truck for our move out of the area for Jan 6th and have the receipt for it. We checked out of that unit the same day. Over all it was the cleanest and well kept place we have EVER used

Debra & Eugene G.  |  Overall Experience 
Clasificación:
5.0

Helpful and Friendly staff. Thanks for everything Frank.

PETER R.  |  First Impressions 
Clasificación:
5.0

The employees were super friendly and helpful

Bruce H.  |  First Impressions 
Clasificación:
5.0

Absolutely great people and facility!

MARY KAY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

zulma m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F.  |  Overall Experience 
Clasificación:
5.0

Kelly was awesome!!

eric d.  |  Overall Experience 
Clasificación:
5.0

With my constantly changing requirements, the entire staff, especially Kelly, made the entire process smooth and stress free. They provided quick and efficient assistance on any request I had. I highly recommend this facility if you are ever in need of storage.

James R.  |  Overall Experience 
Clasificación:
5.0

Above and beyond what I was expecting and truly exceptional customer service.

Robert B.  |  First Impressions 
Clasificación:
3.0

I don't know why the rates keep going up if everything is the same to me!!!!

Aljandro T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  Overall Experience 
Clasificación:
5.0

The customer service is was very professional. The men in the counter is really good and super professional

zulma m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sonia M.  |  Overall Experience 
Clasificación:
5.0

We were in a panic when we first got there regarding our movers. They were sympathetic to our situation. They made us feel so much more relaxed. They all had a good sense of humor and did a great job in helping every step of the way. Thank you so much everyone!!

Laura M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon S.  |  Overall Experience 
Clasificación:
5.0

Frank was so helpful in our time of need. In a time where kindness is hard to find. Thank you so much. This location is the best.

Patricia B.  |  Overall Experience 
Clasificación:
5.0

Used the units for about 4 years. downsized to 1 and then finally moved the rest to our home. Kelly Papadem was the BEST.

MARIE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  Overall Experience 
Clasificación:
5.0

The representative at the front desk was very friendly and explained everything thoroughly.

Susan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Didier A.  |  First Impressions 
Clasificación:
5.0

Everyone was so very helpful. They listened to our concerns. Will Definately use them again for all our moving and storage needs.

Laura M.  |  First Impressions 
Clasificación:
5.0

very friendly and helpful

Thomas F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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