El cliente no dejó un comentario.DANIEL G.
Customer Reviews for U-Haul Moving & Storage of Haines City
Haines City, FL 33844
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Shortage of box covers slowed process, but customer service worked hard to help the process.Stacey P.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.KLINT D.
El cliente no dejó un comentario.Dennys C.
El cliente no dejó un comentario.Susan T. | Overall Experience
Truck had zero problems and was comfortable for the two day trip.PAMELA M.
Good experienceRyan L.
John was outstanding! Great customer service and extremely helpful.NORELYS R.
Ya boi Philly (John) was very helpful and deserves a raise....SHANTU L. | First Impressions
El cliente no dejó un comentario.HERBERT H.
El cliente no dejó un comentario.susan M.
Just finerodney M.
El cliente no dejó un comentario.OMAYRA M.
El cliente no dejó un comentario.Nelson D.
El cliente no dejó un comentario.Raquel J.
El cliente no dejó un comentario.PRESTON M.
El cliente no dejó un comentario.WILLIE M.
El cliente no dejó un comentario.JUSTIN P.
I want to speak on the great service my mother and I got. We are currently renting a 10x10 and rented a 20 foot truck. I was the only one helping my mom move out of her place on a weekday, so I couldn't get any help as friends were working. In the process I injured my thumb really bad requiring me to stop packing, and working and go to the E.R. A one day truck rental turned into 3 days. Besides being down a thumb and the Florida Summer afternoon showers hindering me, I'm still one person. I called Kelly, Frank, and John a few times on different days and they worked with me. I was able to leave my vehicle on the property and it was safe overnight. Now on two different days John came and checked on my mother and I towards the end of his shift, he told me where I could park the loaded truck on the property until the next day if I wasn't done. He even helped me by allowing me to throw away stuff in the dumpster. After I was done with the truck and the dam Uhaul app wasn't pulling up my rental info on my phone. I wasnt able to return the truck. John was closing out, doing I guess the end of day stuff. It was a bit past 7pm and I asked him through the window if I could leave the truck and take the key and come back tommorrow to turn it in. He said no, stopped what he was doing unlocked the door and told me leave the truck Lock it up and give him the key he would make sure it got checked in the next day. All the while it's raining non stop and I'm soaked, along with my mom. He got wet to walking out checking on us and doing his property walk toward the end of his shift. I honestly appreciated his understanding and help in everything. My mom whose 73 and has a heart condition, wasn't able to do alot. So she also appreciated John's understanding and compassion for our situation. She appreciated Kelly's help and explanation of everything from the storage unit, to the truck rental. I'm pleased with my service thus far. Now I can't speak for everyone or for others experience, I can speak for me and I don't see anything they should change or improve since it was all great for my mother and I. Uhaul needs more people like John who works in the Haines City FL locationFRANCISCO T.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.Joaquin Y. | Overall Experience
El cliente no dejó un comentario.YULIEV P.
Kelly and Frank were always so helpful and friendly. The woman who cleaned the units was also an absolute joy! If I ever need storage again, this location would be our number one choice! ¡Gracias!David B. | Overall Experience
El cliente no dejó un comentario.ANDREW S.
Our goods have not arrived as yet.Bill M.
El cliente no dejó un comentario.James B. | First Impressions
El cliente no dejó un comentario.Nathaniel L. | Overall Experience
Truck was clean but had an exhaust leak and no cruise control, 600 miles with no cruise stinksJames T.
I had storage unit for approximately 2 yrs never had any problems. Associates were always polite and helpful with any need I needed. I highly recommend this facility for others needs also. Thank you for your services sincerely Thomasthomas f. | Overall Experience
Customer service from Kelly was outstanding. Great location and experienceMOISES T.
El cliente no dejó un comentario.Tatiana N.
Kelly went above and beyond to help us when picking up our U-Box container. She literally â€œsavedâ€ the day. After 4 moves in 10 months of multiple households, I am thrilled to say that this was the best service we received at all the Uhauls I have dealt with this year. Florida, Maryland, Ohio and Indianaâ€¦.Kelly for the win!!! Hope I never have to use Uhaul again, only because I am tired of moving at this point. However, if I do need to move someone again, I will hope for Kelly-like staff to work with.WENDY G.
El cliente no dejó un comentario.ANDREW S.
El cliente no dejó un comentario.Barry A.
Your employees in Both Casa Grande Arizona and Haines City Florida did a wonderful job. Our experience with them went very smoothly, and I would recommend U-Haul to anyone. We used the U-Box system and it worked out great. Keep up the good workJames T.
Was not to happy with the $19.95 deal at all, why do you ask how many miles you will use when its a charge for those miles anyway It really don't make sense. Just rent the van and don't even ask that question. Not sure if I would do this again. or tell anybody to rent it.Alba R.
El cliente no dejó un comentario.EMMANUEL B.
Mrs Kelly was wonderful made my experience a pleasant one very helpful and made sure I was satisfied went above and beyond to make my experience a good oneWillie J.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Carl A.
El cliente no dejó un comentario.Kristin S.
Great service. Advice was sound when we first called. Iva was great delivering and loading our UBoxes in California. Frank and Kelly were super at the Haines City, FL center.Michael W.
El cliente no dejó un comentario.Joseph A.
El cliente no dejó un comentario.Donna B.
El cliente no dejó un comentario.Malachi M.
Both team members were extremely helpful and helped me resolve my issues with little notice. I thanked them personally and would definitely recommend the business to othersMALACHI M. | First Impressions
El cliente no dejó un comentario.Morgan T. | Overall Experience
El cliente no dejó un comentario.Jeychari M.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.Jonathan D.
Nothing, everything was excellent.James M.
El cliente no dejó un comentario.Chantel G.
El cliente no dejó un comentario.Karolina S.
El cliente no dejó un comentario.Jose C.
El cliente no dejó un comentario.Eduardo G.
El cliente no dejó un comentario.Marcine B.
El cliente no dejó un comentario.CHARLES W.
El cliente no dejó un comentario.Francisco G.
El cliente no dejó un comentario.Frank H.
El cliente no dejó un comentario.Johan N. | Overall Experience
Kelly, the manager, was absolutely perfect in every way! She had immediate answers to all our questions and really impressed us with her amazing customer service. She is incredible and you are so lucky to have her!David B. | First Impressions
Kelly Thanks for taking good care of my Motorcycle Was a pleasure to deal with you Wish you the best Take care DominiqueDominique C. | Overall Experience
El cliente no dejó un comentario.Ted B.
Kelly and John were a huge helpMichael H.
Was closed for lunch at 1:15 in afternoon. Had to wait 40 minutes until 2PM to complete pickup. No notice of lunch closure providedBrad S.
El cliente no dejó un comentario.Wanda S.
El cliente no dejó un comentario.Cludina S. | Overall Experience
El cliente no dejó un comentario.Ronald L. | Overall Experience
Kelly was great. Super glad she was there to make the process smooth and easy.Nathaniel E.
Despite U-haul customer service making some mistakes in setting up my storage unit the manager of the facility was extremely helpful and resolved the issues well. The actual storage facility itself was very nice.David J. | Overall Experience
El cliente no dejó un comentario.Cindy S.
El cliente no dejó un comentario.Margarita M.
El cliente no dejó un comentario.Jorge F.
The manager inside was great! She was super nice and helpful. The man hooking up the trailers not so much(John). He had an attitude, and seemed extremely lazy. When asked what time the MANAGER asked us to bring the trailer back, which was around 4:30-4:40pm, he said â€œwell we close at 5:00pm, can you have it back before thenâ€. Very rude. Five stars for the woman taking care of everyone inside and the location was clean, followed Covid guidelines well, but zero stars for the man hooking everyone's trailers up.Chase A.
No improvement needed both of the workers at this Haines location were amazing. All staff should be like them!!!!MICHELLE J.
Excelente services .Jorge P.
El cliente no dejó un comentario.Waly C.
I was charged a higher final delivery fee than what was quoted.Lisa S.
Great serviceBernard I.
El cliente no dejó un comentario.Roger H.
Very good people running this storage!Jonathon C. | Overall Experience
El cliente no dejó un comentario.melissa B. | Overall Experience
The customer service was exceptional. The truck was clean and ready when we got there. Highly recommendBradly F.
El cliente no dejó un comentario.KARL F.
Just check lighting while still connected to tow vehicle to make sure lights are operable for next renter.Jeffrey L.
Great experience.Robert K.
I drove to three different locations before ending up at the right one ! not the address that I put in only acct. otherwise the final location was goodRyan G.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Robert D. | Overall Experience
El cliente no dejó un comentario.Diane T. | Overall Experience
El cliente no dejó un comentario.Jean Francesse S.
El cliente no dejó un comentario.Sharon B.
Very clean and I never worried about my stuff. The employees are awesome!Robert B. | Overall Experience
El cliente no dejó un comentario.Jimmy V.
We rented a climate controlled unit and it was easy to access, clean and had long bed platform trucks to use. I would recommend.Kim & Glenn D. | Overall Experience
Our cargo van smelled very strongly of cigarettes & weed. It was horrible!Bruce P.
El cliente no dejó un comentario.Jorge P.
Great job overall. We had a little problem but the staff corrected it promptly and efficiently at the Haines City locationSheryl W.
El cliente no dejó un comentario.Barry A.
I had a great experience here, very kind , knowledgeable and professional. Highly recommended to my friends and family, just a great place.Samuel P.
El cliente no dejó un comentario.Chelsey or Casey M. | Overall Experience
Excellent facility: clean, wide aisles, free dollies to use, easy access to the facility and from vehicle to storage room, friendly, helpful staff. Good job! Thank you.Richard B. | Overall Experience
El cliente no dejó un comentario.maryland b. | Overall Experience
El cliente no dejó un comentario.Gleny M.
They told me drop off was different location they new the exact address I was going and didn't put correct mileage so now I am stuck paying for 200 for a moveWilliam L.
Kelly is the best!Abdel M. | Overall Experience
El cliente no dejó un comentario.todd r. | Overall Experience
This is the second time I have used your 3307 US Hwy 17-92 and have always been given the best service. I wish more companies had an employee like Kelly, she is great.John B.
Customer service was great! Everyone was super friendly and willing to help with any question I had. Would recommend and will return if the need arises.Mario A.
Best customer service I've had in years!! So impressed with every aspect of doing business with this location. I have rented 3 times from u-haul in the last 15 months & was ready to use a different company but now I found a location I love. Please don't change anything. I need to rent 2 more times soon & will only use this location.Robert H.
Excellent facility!! Clean, easy access. Moving is always a pain, but the staff and facilities here made it a much easier experience. Still a lot of work, but much easier. Wide hallways, dollies available for use, secure. Kelly and Frank are first rate. Very helpful, friendly. Would rate it "outstanding" if it were an option. This is a good place.Richard B. | First Impressions
El cliente no dejó un comentario.Dolony E.
El cliente no dejó un comentario.Mike T. | First Impressions
Very friendly serviceBelinda S.
Which everyone can be like Frank he was so helpful thanks FrankLalita J.
El cliente no dejó un comentario.garry earl G.
El cliente no dejó un comentario.John O.
El cliente no dejó un comentario.Barry A.
Made the move a lot simplerRoberta R.
I was very satisfied with the service I got from JohnRachel K.
Overall everything Ok, However the man at the desk who processed this was VERY rude, tried being overbearing in the picking up & dropping off & we expressed that it was not appreciated!!!Vicente Q.
El cliente no dejó un comentario.Clifford M.
El cliente no dejó un comentario.Maryam R. | Overall Experience
Very impressed on how easy it was to rent a trailer and then when returning, a 1-2-3 done. Renting a storage unit was very easy and Frank was an excellent staff and patient who answered a lot of questions on the phone and helped us get into a unit as fast as possible. Graciasfrancis m. | First Impressions
Awesome peopleGilbert R.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.Emond D.
El cliente no dejó un comentario.Ryan F.
Kelly and Frank were terrific. Frank went so far as to bring the truck to this location so we wouldn't have to travel to pick it up. They are an asset to your organization. The customer service they both showed was Friendly and Helpful. Something you don't always get now a days.John B.
The older gentleman I believe his name is Frank, in the end was the reason I didn't leave. The employee which I wont name. Didn't seem like he really knew what he was doing. I was interested in the 24 hour access that's advertised and I was told they don't do that there unless it's a unique situation. Near the end of my visit Frank told the guy "you're going to fast" bc he forgot to have me sign the contract. The response of the employee was "well I have things to do." I admit I got there a little late in the day. However, the directions I received from google sent me to a Mexican restaurant at first which is why i didn't arrive until 30 mins to close. In the end the employee seemed as if he'd be happier if I had just left but Frank is the reason I didn't.Versie H. | First Impressions
Always willing to go above and beyond regular duties.DEBORAH P. | First Impressions
El cliente no dejó un comentario.Andrea T. | Overall Experience
Excellent except she didnt clear us out when we took our things out. She took the card back from us but did not record that we were out of the unit . We do have a receipt from that day we took our stuff out though cause we rented a truck for our move out of the area for Jan 6th and have the receipt for it. We checked out of that unit the same day. Over all it was the cleanest and well kept place we have EVER usedDebra & Eugene G. | Overall Experience
Helpful and Friendly staff. Thanks for everything Frank.PETER R. | First Impressions
The employees were super friendly and helpfulBruce H. | First Impressions
Absolutely great people and facility!MARY KAY M. | First Impressions
El cliente no dejó un comentario.zulma m. | Overall Experience
El cliente no dejó un comentario.Thomas F. | Overall Experience
Kelly was awesome!!eric d. | Overall Experience
With my constantly changing requirements, the entire staff, especially Kelly, made the entire process smooth and stress free. They provided quick and efficient assistance on any request I had. I highly recommend this facility if you are ever in need of storage.James R. | Overall Experience
Above and beyond what I was expecting and truly exceptional customer service.Robert B. | First Impressions
I don't know why the rates keep going up if everything is the same to me!!!!Aljandro T. | First Impressions
El cliente no dejó un comentario.John P. | Overall Experience
The customer service is was very professional. The men in the counter is really good and super professionalzulma m. | First Impressions
El cliente no dejó un comentario.sonia M. | Overall Experience
Katie and her entire staff have been professional, efficient, personable, and helpful. It has been a real pleasure to interact with them! If the price hadn't gotten so high, we would still be there.CHRISTINE C. | Overall Experience
We were in a panic when we first got there regarding our movers. They were sympathetic to our situation. They made us feel so much more relaxed. They all had a good sense of humor and did a great job in helping every step of the way. Thank you so much everyone!!Laura M. | Overall Experience
El cliente no dejó un comentario.Sharon S. | Overall Experience
Frank was so helpful in our time of need. In a time where kindness is hard to find. Thank you so much. This location is the best.Patricia B. | Overall Experience
Used the units for about 4 years. downsized to 1 and then finally moved the rest to our home. Kelly Papadem was the BEST.MARIE M. | Overall Experience
El cliente no dejó un comentario.BRUCE H. | Overall Experience
El cliente no dejó un comentario.Joseph S. | Overall Experience
The representative at the front desk was very friendly and explained everything thoroughly.Susan R. | First Impressions
El cliente no dejó un comentario.Didier A. | First Impressions
Was a customer for 10 years and never had a problem with the facility. Definitely will refer friends and others to your faculty.SUSAN D. | Overall Experience
Everyone was so very helpful. They listened to our concerns. Will Definately use them again for all our moving and storage needs.Laura M. | First Impressions
very friendly and helpfulThomas F. | First Impressions
The staff was always extremely helpful and friendly. I would recommend this Haines City U-Haul Storage facility.Dawn L. | Overall Experience
El cliente no dejó un comentario.BRUCE H. | First Impressions
El cliente no dejó un comentario.raymond c. | Overall Experience
El cliente no dejó un comentario.Erick G. | Overall Experience
El cliente no dejó un comentario.gail s. | First Impressions
The facility is always clean. The staff is courteous and helpfulCarl S. | Overall Experience
Staff very friendly, always helpful, would recommend this location to anyone looking for a great place to store their extra stuff!robert d. | Overall Experience
El cliente no dejó un comentario.Edison F. | Overall Experience
El cliente no dejó un comentario.John L. | Overall Experience
El cliente no dejó un comentario.Juana R. | Overall Experience
El cliente no dejó un comentario.Angela M. | First Impressions
El cliente no dejó un comentario.Robert B. | Overall Experience
Clean Facility. Very friendly staff.Lee C. | Overall Experience
El cliente no dejó un comentario.James or Margaret J. | Overall Experience
Don't like how they lie and charge so much.Marilyn Annette D. | Overall Experience
From the moment I opened my storage unit in this location to the moment I closed it, everything was very pleasant, nice, and easy. Caitland is very helpful and so is everyone else. 100% recommended.Cristal M. G. | Overall Experience
we We're 25 minutes late called to tell them that was ok. The gas was over full and they charged an extra dats rental. I believe I should be refunded that charge as it's ridiculous for pull in timeMelinda M. | First Impressions
Good staff, friendly, overall good service, I recommend themLuz E F. | Overall Experience
The staff were very friendly and supportive.Lee M. | Overall Experience
Facilities and staff were top notch. Will recommend to everyone in the area.Charles B. | Overall Experience
Extraordinario servicio al clienteIris R. | Overall Experience
Smooth, quick process. Lady was very pleasant.Tim D. | Overall Experience
Kaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.Dawn D. | First Impressions
Workrs has very bad attitudesJames C. | Overall Experience
Had the unit for 2+ years with no problems at all.DARVEL H. | Overall Experience
Thank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff storedKimberly C. | Overall Experience
N/aJames D. | Overall Experience
No comment... Poor attitudes and horrible customer service skillsAMANDA M. | Overall Experience
Very nice and helpful.David B. | First Impressions
The man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.Adam S. | First Impressions
So far excellent service. Thank you!!!!!Pamela or david j. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!