Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
rented a trailer , no issues , they were very busy but still friendly and good customer service
gary F.
Clasificación:
5.0
El cliente no dejó un comentario.
KATHLEENROSE N.
Clasificación:
5.0
Staff was knowledgeable, helpful & very friendly. Thank you !
AMYE A.
Clasificación:
5.0
El cliente no dejó un comentario.
Theresa G.
Clasificación:
5.0
El cliente no dejó un comentario.
Kevin D.
Clasificación:
5.0
I had edited my original reservation online. The date change was confirmed and thankfully that saved. I changed driver and location as well and neither of those changes saved. I did not know that because when I logged in later to my account to make SURE my changes were there, the new location and new driver change showed on my account. I arrived at Ajax Rd, Rochester, NY at 6:30 pm with my new driver and the computer had the previous driver and location in in the system so we had to rush over to 1661 Long Pond Rd before they closed at 7 pm. Both locations were polite and helpful. The online edit feature did not fully work. The mobile app did not work at all for me to check in, so that never processed and the checkout when we dropped the truck off around 11 pm they same day did not seem to work either.
bryan S.
Clasificación:
4.0
El cliente no dejó un comentario.
Nicole M.
Clasificación:
3.0
The process was easy. Drop and run...
Craig F.
Clasificación:
3.0
El cliente no dejó un comentario.
Richard P.
Clasificación:
5.0
nothing
raymond N.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeremy P.
Clasificación:
5.0
Thank you. We can always count on this UHaul location for a good experience.
Linda C.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael T.
Clasificación:
5.0
El cliente no dejó un comentario.
Richard R.
Clasificación:
5.0
El cliente no dejó un comentario.
sean S.
Clasificación:
1.0
Is not location the problem but is too much expensive to rent even a truck or van.
Elis C.
Clasificación:
5.0
El cliente no dejó un comentario.
Tyler S.
Clasificación:
5.0
El cliente no dejó un comentario.
Dennis T.
Clasificación:
5.0
El cliente no dejó un comentario.
TONY Y.
Clasificación:
5.0
El cliente no dejó un comentario.
TAMMY P.
Clasificación:
4.0
I requested moving blankets to rent. Upon arrival I was informed they didn't have any. Being told last minute was extremely inconvenient.
Linda R.
Clasificación:
5.0
El cliente no dejó un comentario.
Joe D.
Clasificación:
5.0
nothing, just continue what you are doing.
raymond N.
Clasificación:
4.0
El cliente no dejó un comentario.
Rick R.
Clasificación:
4.0
Ensure all the items for the order are available.
Peter V.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeff G.
Clasificación:
1.0
One star is not a low enough rating. My girlfriend and I very recently moved from Rochester, NY to Vancouver, WA. Our entire experience with this particular Uhaul site was some of the worst I have ever experienced. First off, we were originally supposed to pick up our equipment from the east ridge road location, however, I received a last minute call saying they had switched our location to long pond. Their reasoning was because the east ridge road did not have any equipment for one way rental. I asked them if they had reached out to my girlfriend about the switch, as we were both supposed to be getting trailers, and they said she would be contacted. They never called my girlfriend to tell her of the switch! So when I met up with her and brought up that we were going to long pond instead, she got extremely confused. This caused a massive headache off the bat because we had to call to check if they had correctly changed her reservation to the new location as well. Secondly, when we showed up we both had already reached out to Uhaul regarding the drop off location. Yet for some reason, her location was never properly input into the system. So when we got there, they had to ask us where we were going. For yet another time, to which we explained the specific location in Vancouver, WA. After those headaches, we finally got outside to start hooking up the trailers, when they went to hook up the trailer to my suv, they didn't even have the adapter ready that I had purchased through the reservation. I was asked if I had it and stated that I had made the purchase through the reservation. Meanwhile my girlfriend had asked on multiple occasions what the process was for validating a trailer being taken across the country, she was told that they each are supposed to go through multi point inspections, especially for cross country travel. This will be for later. So the guy comes back and sets everything up and shows me the process for connecting and disconnecting the trailer. Has me sign of on a sheet verifying that he did those things. He does the same with my girlfriends trailer and sends us on our way. Here comes the scary part. At this point we had made it to Spokane Washington which was about 6 hours out from our location. When we went to go fill our trucks with gas, my girlfriend noticed that one of the 12x6 tires is flat. So we call Uhaul roadside assistance and had a service provider come out to replace the tire. While waiting we looked at the tire, and saw that there was exposed metal braiding on that tire from its interior meaning that it was beyond bald when we were sent off from our long pond location, the other three tires on the vehicle were still filled with air and had healthy amounts of tread, so that shows that there was no improper driving that would have effected this, as any driver knows that tires are good for at the least 20,000 miles. This means that we were sent off from the location with a beyond bald tire. What happened to the multi point inspection? The service provider got there and stated himself how terrible it was that the tire had be allowed to get that low. He went to remove the lug nuts to replace the tire and one of them was not even finger tightened it was incredibly easy to spin off. He then checked all of the other lug nuts on all of the tires, and surprise surprise none of them were tight, below the proper torque specifications for the lug nuts! while checking the lug nuts he inspected the other tires and found that on the other trailer we had, one of its tires was also bald! So both trailers were given to us and were allowed to leave their lot with dangerously worn tires and lose lug nuts. What the hell?! So they knew where we were going, knew that this move entailed crossing over the Rocky mountain range at some point because unless you go all the way south, you have to. We drove through the mountains with the trailers in the conditions they were in!! We could have died! This is absolutely unacceptable and action needs to be taken immediately to compensate us for this atrocious and life threatening quality of service. These trailers should not have even left the lot, let alone been used for a cross country move! Let me reiterate; WE COULD HAVE DIED! If one of those tires blew out on us or flew off because of the loose lug nuts while we were driving through the mountains we would have died. There's no questions, no, “well you didn't die so…†none of that. This is entirely unacceptable! To top it all off, when we unloaded the uhauls at the drop off location we found that the 12x6 trailer had a massive leak and a lot of our belongings got soaked as it had rained in multiple locations throughout the trip. So to finish, this needs to be rectified immediately and the company is lucky they don't have a multi million dollar lawsuit on their hands. They have until 6pm today to reply back to us then this issue gets escalated to upper management. Do a better job Uhaul.
MARKA S.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeffrey S.
Clasificación:
1.0
I would give them zero stars if I could. Very poor experience. Initially I was suppose to pick up my uhaul at another location. The day of without being notified my location was changed . Me and my bf had been driving from Ny to Washington state they knew about it it's in the system . The trailer was dirty and I had to clean it. Per policy the trailer are supposed to be inspected . We put our trust in them thinking they had been. We had been wrong almost lost our lives due to negligence. The trailer I had it's tire blew out when the service guy came to fix it was in shock that the nuts on all the tires had been loose and wires had been exposed with no tread at all and metal sticking out. The trailer ended up needing all the bolts tightened. Driving through hills and mountains we could have died im disturbed completely. We also had water leak in the trailer all over our things. That's not okay! They second trailer had 2 bold tires no tread and one tire with a bulge on it and lose nuts on all the tires as well! Thank god the service ppl went above and beyond because we could have had another blow out at any point. I'm upset and this is not okay at all. I never had such a terrible experience with this company. We pay all this money to almost lose our lives and not have proper communication.improvement wise do the basic inspection and have nicer staff greeting you and doing there job to have people safe . That is not okay at all!
Andrea B.
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew W.
Clasificación:
4.0
El cliente no dejó un comentario.
Stacie K.
Clasificación:
5.0
The guy that checks me in when I rent trailers is super kind and helpful
Andrew C.
Clasificación:
1.0
El cliente no dejó un comentario.
Robert G.
Clasificación:
3.0
That transaction I've ever had with U-Haul
COREY J.
Clasificación:
5.0
El cliente no dejó un comentario.
Miguel R.
Clasificación:
5.0
El cliente no dejó un comentario.
John G.
Clasificación:
5.0
El cliente no dejó un comentario.
Aaron J.
Clasificación:
4.0
The truck was clean but needed service. I was concerned that it was going to break down. Very load banging sound whenever accelerating.
Barry P.
Clasificación:
5.0
Process was super easy and painless. also, had to switch reservation dates and it was hassle free.
david M.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert P.
Clasificación:
4.0
El cliente no dejó un comentario.
mike C.
Clasificación:
5.0
Great experience! Easy to go online and secure what you need. We rented a car trailer and it was ready for us when we arrived. Would recommend to everyone!
Barb B.
Clasificación:
5.0
El cliente no dejó un comentario.
Carol H.
Clasificación:
5.0
Nothing. Jeff who works there is great!
Maureen M.
Clasificación:
4.0
El cliente no dejó un comentario.
Kristen R.
Clasificación:
5.0
Employees were friendly and competent. Will rent from here again.
Aldon F.
Clasificación:
5.0
El cliente no dejó un comentario.
paul K.
Clasificación:
5.0
Nice to have a location that opens late and full of trucks to rent out!!!
Quoc D.
Clasificación:
5.0
Your manager was very helpful and professional great service and excellent job
RAYMONDD F.
Clasificación:
5.0
The Rochester office was very helpful, for some reason the rest of the company associated with the rental of this piece of equipment was seriously lacking in customer response and satisfaction
jack T.
Clasificación:
5.0
I had reserved a utility cart but none were available.
Robert W.
Clasificación:
5.0
Online return did not work even though my location services was enabled. The employees at this location were great and the equipment was perfect for what we needed.
Nancy S.
Clasificación:
5.0
El cliente no dejó un comentario.
Peter M.
Clasificación:
5.0
El cliente no dejó un comentario.
Dick L.
Clasificación:
3.0
When someone reserves a uhaul at a certain location then the uhaul should be there…dont change the pickup location to another one 30 minutes out of the way. I also had to pay an extra $20 because of this as well as costs of gas!
Matthew G.
Clasificación:
5.0
El cliente no dejó un comentario.
James M.
Clasificación:
2.0
The truck was dirty upon pickup. There was mud and a lighter in the bed of the truck that I had to clean out before loading my own belongings onto. Hefty price to pay overall for something that was subpar.
Jessica B.
Clasificación:
5.0
El cliente no dejó un comentario.
Amy R.
Clasificación:
5.0
El cliente no dejó un comentario.
marion R.
Clasificación:
4.0
When I arrived to pick up my 15' rental I was informed it was unavailable. I was given a 26' for the same price. Worked out well because 2 planned trips became 1. I was disappointed the pads and dollys I reserved where unavailable as well. This location needs to increase stock of rental supplies.
Daniel H.
Clasificación:
3.0
El cliente no dejó un comentario.
Ronald S.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERTJ M.
Clasificación:
5.0
El cliente no dejó un comentario.
Gaycia Y.
Clasificación:
1.0
truck was very dirty with food. also, the line was very long and extremely slow. Should not take 1 hour to pick up a truck that was previously reserved.
Marc S.
Clasificación:
4.0
El cliente no dejó un comentario.
Lisa G.
Clasificación:
5.0
El cliente no dejó un comentario.
Matt L.
Clasificación:
5.0
This is the best location in my area!
DAVIDWESTLY S.
Clasificación:
5.0
If these two men are working absolutely nothing needs to be improved. The two gentleman that were working were incredibly helpful and friendly. I have rented from there before because of the convenient location and I also get my propane tanks filled there as well. They always help me get my tanks in and out of the car.
Dosha R.
Clasificación:
4.0
El cliente no dejó un comentario.
keith A.
Clasificación:
5.0
No improvement needed
David P.
Clasificación:
5.0
El cliente no dejó un comentario.
Laurens O.
Clasificación:
1.0
The only frustration-free part of the experience was my online reservationâ€"which was not fulfilled as requested. And from there, EVERYTHING from driving the truck reflected on the paperwork out of the lot to returning it was an absolute disaster. Would be happy to provide more details.
Maureen M.
Clasificación:
5.0
GREAT SERVICE!
CARLTONEARL B.
Clasificación:
5.0
El cliente no dejó un comentario.
Tina B.
Clasificación:
5.0
Excellent service
Tracy P.
Clasificación:
5.0
El cliente no dejó un comentario.
Paul W.
Clasificación:
5.0
I really don't have any suggestions because I was very satisfied with everyone there as well as the equipment.
maureen M.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVIDMICHAEL D.
Clasificación:
5.0
El cliente no dejó un comentario.
Timothy J.
Clasificación:
5.0
El cliente no dejó un comentario.
Peter D.
Clasificación:
5.0
Great location
Stanley C.
Clasificación:
5.0
nothing the guys at this facility are great give them a raise please very high population town extremely busy
Douglas B.
Clasificación:
3.0
I've returned the truck yesterday before 5.00pm. UHall rep was busy with other customers and haven't checked out at that time. Interested he will email receipt. But not yet.
Shawn K.
Clasificación:
5.0
El cliente no dejó un comentario.
robert G.
Clasificación:
5.0
El cliente no dejó un comentario.
william C.
Clasificación:
5.0
Personal was very helpful and considerate.
Frederick R.
Clasificación:
4.0
El cliente no dejó un comentario.
Stephen V.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeffrey D.
Clasificación:
5.0
Great. Service.
MICHAEL M.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael S.
Clasificación:
5.0
El cliente no dejó un comentario.
charles G.
Clasificación:
5.0
I wish I picked this location for my storage instead of the other one. Didn't realize this location also had storage
Heather T.
Clasificación:
4.0
El cliente no dejó un comentario.
Deborah J.
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Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Ashley G.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kiara f.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Brandon C.
|
Overall Experience
Clasificación:
5.0
Great experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. ¡Gracias!
Tony C.
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Overall Experience
Clasificación:
5.0
Great experience
Tony C.
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First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
PAUL STEVEN R.
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Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
susan n.
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Overall Experience
Clasificación:
4.0
Staff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use
PAUL STEVEN R.
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First Impressions
Clasificación:
2.0
While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise
Lucretia S.
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First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Deborah J.
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First Impressions
Clasificación:
5.0
Excellent service and friendly!
Jean D.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
terrence M.
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First Impressions
Clasificación:
5.0
The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.
Courtney D.
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Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
ANDY P.
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Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Ashley G.
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First Impressions
Clasificación:
5.0
Good location, GREAT staff! Definitely would use again if I required storage.
Laurie F.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Leo S.
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Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Leo S.
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First Impressions
Clasificación:
5.0
Good facility and staff.
PEARCE S.
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Overall Experience
Clasificación:
5.0
Rental costs are a little on the high side for me right now!
Jodi C.
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Overall Experience
Clasificación:
5.0
We were very satisfied with our storage unit and experience with U-haul.
leeanne w.
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Overall Experience
Clasificación:
4.0
The rental was fine. But your payment website is horrible. No matter when you log in to make payment, it states "Amount Due = $0.00" when I first saw this I assumed the first month was free.
DORSEY S.
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Overall Experience
Clasificación:
5.0
Knowledgeable and helpful clerk. Easy transaction. So far all is going splendidly.
Alan S.
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First Impressions
Clasificación:
1.0
I moved out almost 2 weeks ago and the employee who was working never completed my "move out" in the system. This caused for my credit card to be charged another $130 although I had already relocated.
Renee M.
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Overall Experience
Clasificación:
5.0
Really great customer service!!
patricia b.
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First Impressions
Clasificación:
5.0
Staff was great, manager goes out of her way to help and is very sweet in helping in any way, I will miss seeing my uhaul friends monthly :)
Mary Y.
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Overall Experience
Clasificación:
4.0
Gracias
Addie W.
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Overall Experience
Clasificación:
5.0
Na
Amir Bahman R.
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Overall Experience
Clasificación:
2.0
Checking out was a nightmare! As a military family we had to move before the military packed us up. Two months prior to vacating the storage unit I asked about how to check out and was told to just c
ANNE R.
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Overall Experience
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