Customer Reviews for U-Haul Moving & Storage of Great Falls

1,264 reviews

4800 10th Ave S   Great Falls, MT 59405

(406) 727-0087

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(406) 727-0087

4800 10th Ave S
Great Falls, MT 59405

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRIAN CROCKER 
Rating:
3.0

Customer did not leave a comment.

Kendra Markwald 
Rating:
4.0

Customer did not leave a comment.

Jessica Knowles  |  Overall Experience 
Rating:
5.0

Very nice storage place. I would recommend to anyone.

JUDITH DYK  |  First Impressions 
Rating:
4.0

Happy customer

John Thomas 
Rating:
5.0

10th ave south greatfalls guys were extremely helpful and kind.

kenneth ellis 
Rating:
4.0

Customer did not leave a comment.

Dixie Blalock 
Rating:
5.0

Very friendly staff

Yvonne Walsh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GLENDA DOHERTY  |  Overall Experience 
Rating:
4.0

great service. nice guy.

Frank Caccia 
Rating:
5.0

Staff was very helpful and knowledgeable. Couldn't have been better. Thank you!

shawna swanz 
Rating:
5.0

Quick and easy to drop off the trailer.

Dave Steinbeisser 
Rating:
5.0

Very efficient

Joseph Cladouhos 
Rating:
5.0

The employee was efficient, knowledgeable, efficient and helpful. Had a great overall experience.

Patrick Blatter 
Rating:
5.0

Chuck is super helpful and great customer service.

AMANDA LAKEY 
Rating:
5.0

Customer did not leave a comment.

AMANDA LAKEY 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANNA kruger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hartley 
Rating:
4.0

Keep doing what you’re doing

Gerald Kisell 
Rating:
4.0

I had storage at Uhaul 10th Ave S in Great Falls Montana. The fact that they do not prorated the rent is unacceptable. I was out Feb 18 and bill wasn't due til March 3..on top of that, the staff was always so rude. When I checked out the guy was so unpleasant and snapped at me for asking questions.

Brianne Adams  |  Overall Experience 
Rating:
5.0

Great Team!

Brittney Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn Henderson 
Rating:
5.0

Close to where I was headed. The gentleman working took the auto transport trailer off my vehicle and moved it to the final resting place with his POV. Great customer service and professionals at the pick up and drop off locations

Jarvis Polite 
Rating:
2.0

There was a manger or someone there that was cursing out the desk guys when we were trying to get the box picked up. Front desk guys were good.

Cole Arthur 
Rating:
5.0

The young guy Kurtis was really good and efficient. The cab of the van needed a bit more cleaning.

william hall 
Rating:
4.0

Customer did not leave a comment.

Terence Dutton 
Rating:
5.0

Customer did not leave a comment.

sherry burnett  |  Overall Experience 
Rating:
4.0

Clean the winsheild, and new wiper blades.

Harry Egeland 
Rating:
5.0

Customer did not leave a comment.

Jerry Waltari  |  Overall Experience 
Rating:
5.0

No conplaints

brittney lopez 
Rating:
5.0

Customer did not leave a comment.

Curtis Greenfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri Anderson 
Rating:
5.0

Customer did not leave a comment.

Tim Hurst 
Rating:
5.0

It was negative -20 staff made sure we had a working vehicle and because the movers had some issues with equipment and temps extended my reservation a few hours. Great service!

Jessica Compton 
Rating:
5.0

Customer did not leave a comment.

Teri Horn 
Rating:
5.0

Thank you for the awesome customer service!

Carrillo Belinda  |  First Impressions 
Rating:
5.0

Excellent customer service. The daytime manager is the best!

Michelle Nero 
Rating:
5.0

Customer did not leave a comment.

Kandice Ehler 
Rating:
5.0

Customer did not leave a comment.

Allan Tooley 
Rating:
5.0

Either fix the online app to allow pickup or somehow let people know that the app doesn't work.

Natalie Jackson 
Rating:
3.0

We requested a drop off time of Noon because we were traveling over Christmas. The person we dealt with was not friendly and insisted that we were two hours overdue to return the equipment, even though it was only 10:00 a.m. I explained our Noon return time and he didn't care. We won't use this drop off location again.

larry redding 
Rating:
5.0

Customer did not leave a comment.

DUSTI HICKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Keilman 
Rating:
5.0

Customer did not leave a comment.

James Gretch 
Rating:
5.0

Customer did not leave a comment.

Carla Bell 
Rating:
4.0

Customer did not leave a comment.

gary richardson 
Rating:
5.0

Pulled a van on a car dolly for 2,200 miles with no issues. The Dolly's are well maintained & balanced. Would definitely rent again

John Hulett 
Rating:
5.0

Customer did not leave a comment.

Joni Dear 
Rating:
4.0

I was super frustrated having to wait after being told I could just drop off equipment and go. The guy was good all the way through even though I expressed frustration.

Michael Elliott 
Rating:
4.0

Customer did not leave a comment.

Audrey Kross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raimund Hahn 
Rating:
5.0

Customer did not leave a comment.

Robert Bartz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherri Robertson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Robertson 
Rating:
5.0

Customer did not leave a comment.

Arthur St Germaine 
Rating:
4.0

Customer did not leave a comment.

Robert McGill 
Rating:
5.0

Great experience, reasonable prices, friendly and professional staff, facilities were in good and clean conditions

Anabella Figueroa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Olson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jerry hall 
Rating:
5.0

The equipment we rented had been previously hit and it made the ramp very hard to use, when we asked them about it they said that uhaul corporate refused to send them another one, so I was stuck using a piece of broken equipment that I paid full price to rent

Matthew Hunt 
Rating:
5.0

Customer did not leave a comment.

Laura Parr  |  First Impressions 
Rating:
5.0

Bradley was very professional and patient. I have moved several times over the past 15 years and Uhaul is my go to. Capt. Kirk in Staunton Virginia was the ONLY disappointment I have had in the 15 years. The Uhaul on 10th Ave S Great Falls and Central Ave Great Falls both are great places to do business.

Nancy Stefanic 
Rating:
5.0

Bradley and his company were very good with customer service.

Brian Ocampo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jillian Messina 
Rating:
5.0

Was a little concerned that they didn't take a picture (like they did at pickup) to prove we brought everything back in good condition - but as long as I don't get charged for it - all is well.

Nancy Tyson 
Rating:
5.0

Customer did not leave a comment.

Jason Miller 
Rating:
5.0

Customer did not leave a comment.

FLOYD PERRY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dixie Blalock 
Rating:
5.0

The employees here are fabulous

Jerodine Laux 
Rating:
5.0

Customer did not leave a comment.

Lauren Mccommon  |  Overall Experience 
Rating:
5.0

Everything was great, except the entrance garage door to the storage came down on our trailer hitch five times. The hitch was under the sensors, so it didn’t recognize we were there until it hit the hitch. There is no signage with explanation and the stop does not work on the garage door.

Cynthia Bumgarner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Jalili 
Rating:
5.0

Customer did not leave a comment.

Amy Crachy  |  Overall Experience 
Rating:
5.0

Staff were very knowledgeable and helpful on pickup/drop-off, we're very pleased with overall experience.

Michael Hopp 
Rating:
3.0

Thomas is professional and helpful

Michelle Millard 
Rating:
3.0

Customer did not leave a comment.

Cami Kemp 
Rating:
4.0

Customer did not leave a comment.

Kim clark 
Rating:
5.0

Customer did not leave a comment.

Quinn Mora 
Rating:
5.0

The manager there is great! Always very helpful and knowledgeable.

Kenneth Cooper 
Rating:
3.0

Customer did not leave a comment.

lindsey Steenson 
Rating:
3.0

rating above is not applicable; I had to put in a rating in order to submit this review.

Shane Mettam 
Rating:
5.0

Customer did not leave a comment.

Mary Swenson 
Rating:
5.0

Bradley made everything simple and easy- he was fantastic!

Leslie Boyd 
Rating:
4.0

Customer did not leave a comment.

Janice Rickerman 
Rating:
5.0

Customer did not leave a comment.

CASIE CHRISTENSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Rakovitis 
Rating:
5.0

Customer did not leave a comment.

Michael Milos 
Rating:
2.0

I wasn't giving a unit big enough to accommodate my things so I was forced to rent another unit to fit everything in.

Robert Bedwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl Heckendorn  |  Online Move In 
Rating:
5.0

We were well pleased with the facility and staff.

DANIEL PARKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Fauth 
Rating:
2.0

When I arrived at the store to rent the vehicle, I went inside. Told the guy wanted to rent a truck. He didn’t check the gas gauge. He didn’t do anything. All he did was get my info and give me keys. He told me it was at a half a tank And I needed to be there when I returned it. I went outside and started the vehicle. It was not a half a tank. It was an eighth of a tank under half of a tank. I return the vehicle with the same amount of gas and a different elderly gentleman that was working decided to charge me eight dollars Because he said it needed to be a half of a tank. I don’t know why I need to pay for somebody else’s gas. The staff was nice about it but I think that you guys need to work on paying attention to your equipment more I decided to pay the money he said was owed because I did not think to take a picture or bring the guy outside when I initially started the vehicle and realized it was under an eighth of a tank, and it wasn’t worth trying to sit there and argue with the guy over it but for future cases not everybody can afford to just give over that extra eight dollars so I feel like you guys should do a better job on your returns and making sure your vehicles are actually in the condition and I have the gas that they have when they are rented

Greg Mell 
Rating:
3.0

Customer did not leave a comment.

Tane Schulte 
Rating:
4.0

The customer service representative was great

Robin Jankiewicz 
Rating:
5.0

Customer did not leave a comment.

Jessica Micakovic  |  First Impressions 
Rating:
5.0

I was very satisfied with the service I received from the U-Haul staff and very clean facilities.

Lisa Lester  |  First Impressions 
Rating:
1.0

Delayed my move by 15 days without telling me. I will NEVER use Uhaul again. Days of pure panic until I got someone else to move me and he did an amazing job for half the price.

Nancee Ille 
Rating:
4.0

Customer did not leave a comment.

Danielle Hester 
Rating:
4.0

Customer did not leave a comment.

TATANKAWIN SHOTT  |  First Impressions 
Rating:
5.0

They made customer service a priority.

JON KUENNEN 
Rating:
5.0

The customer service was/is outstanding. Thomas was great to work with. Knowledgeable, friendly, well trained.

Ronald Lansverk 
Rating:
4.0

My only issue was that there was not a lock in my unit as the instructions stated. However, the security guard at the facility was very helpful and assisted me in getting sorted.

Jessica Knowles  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffery Bickel 
Rating:
5.0

Brad is awesome. And Sam too when we returned. Great job. Great crew.

Paul Holefelder 
Rating:
3.0

Was supposed to rent at another location but no vehicle available. So a bit out of my way. Customer service agent very thorough but return was a bit slow because he was the only customer service agent and he was busy.

Sanford Mcallister 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ESTRADA  |  Overall Experience 
Rating:
5.0

The $19.95 price advertised for what I rented locally is a little misleading since it doesn't include your steep mileage price. I still would have rented from you, but I would have preferred to have that more clearly shown in your ads.

Thad Suits 
Rating:
5.0

Customer did not leave a comment.

Paul Blan 
Rating:
5.0

Customer did not leave a comment.

Nik Kessler  |  Overall Experience 
Rating:
4.0

put drop off signs facing both direction so people coming in their west entrance know what to do.

Kevin Pierson 
Rating:
1.0

It's ridiculous we paid over $5000 in storage fees and when we didn't get one unit's lock secured we had multiple items, some large enough to require a dolly, stolen from the unit. The GM stated the alarm went off on Sunday, why didn't we receive a phone call? We were there on Monday and discovered the missing items. WORSE thing is they would NOT look at camera footage to help solve it. Seems like an inside job.

scott garland  |  Overall Experience 
Rating:
5.0

Prompt friendly and helpful

Andrew Thurman 
Rating:
5.0

Customer did not leave a comment.

Harold Wagner 
Rating:
3.0

Customer did not leave a comment.

Jasmine Dougherty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jina Graham 
Rating:
5.0

Customer did not leave a comment.

James Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Pate 
Rating:
5.0

Thank you for making this process much easier.

Susan Shannon 
Rating:
5.0

The customer representative was extremely efficient, friendly, and knowledgeable about the products.

Shawn Kelly 
Rating:
5.0

Customer did not leave a comment.

Ryan Schrader 
Rating:
5.0

Best experience yet , Thank You !

Patrick Van Wormer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirtikumar Mandalaywala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey Kross  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jarmeela Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Liese 
Rating:
5.0

Customer did not leave a comment.

Tracie Hale 
Rating:
5.0

Super helpful!

Leslie Boyd 
Rating:
5.0

Awesome crew. Alwsys plasent, friendly, and helpful!

Stefan Reese 
Rating:
4.0

Customer did not leave a comment.

Cody Harvey 
Rating:
2.0

Customer did not leave a comment.

Michelle Millard Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhianna Sullivan 
Rating:
3.0

Biggest issue I had was the pickup. Took an hour to get the vehicle because of issues in app and with verification. Otherwise things went very well.

Christopher Kirkhan 
Rating:
5.0

Customer did not leave a comment.

Jonathon Acton 
Rating:
5.0

Awesome experience thanks so much for everything!!!

LAURI FERRARI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER Mack 
Rating:
3.0

Have clearer instructions to the people who work with uhaul

Dakota Garbo 
Rating:
5.0

Customer did not leave a comment.

Todd Benzing 
Rating:
5.0

Customer did not leave a comment.

Michael Kegley 
Rating:
5.0

Customer did not leave a comment.

Anna Smith  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful - the facility was tidy, easy to maneuver, and lots of carts for our use. Moving can be such an ugly job but this U-Haul staff helped take the sting out of it for us. Thank you!

Diane Kegley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasey Cummings 
Rating:
3.0

There are a lot of pot holes in the area, other than that the facility is great.

Susan Rasmussen 
Rating:
4.0

Customer did not leave a comment.

Carolyn Brown 
Rating:
5.0

Customer did not leave a comment.

Jina Graham 
Rating:
5.0

Customer did not leave a comment.

Nancy Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURI FERRARI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Quilling  |  Overall Experience 
Rating:
5.0

It was easy and quick to get a storage when we really needed one. Place was clean and well maintained. Cost is not bad either :)

kayla dehaven  |  First Impressions 
Rating:
3.0

So it was good but the prices are a little expensive

LORENZ MUHLHAUSER  |  Overall Experience 
Rating:
5.0

Sam made all the difference for me after my unit broken into, lock cut-off, police called. Sam didn’t hesitate to get me into a unit with camera coverage and a new lock. When I informed him and Brad their barrooms are in the order of a dirty gas station , they got on it - keeping them a bit cleaner; and began getting the outside trash can I front of glass doors , emptied regularly versus always in a state of full- overflowing trash falling onto pavement. Had it not been for Sam since the beginning rental April 2022, I’d have left and also the attentive courteous manager Brad. Anywhere Sam or Brad go, I will patronize their establishment and know I’m well-cared for. Thanks for hiring them - give them a raise so they can afford to live here Susie Cornelia Binkley

Cornelia Binkley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle chang  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Jackie Pate  |  First Impressions 
Rating:
5.0

The manager of this store very very helpful!! The staff at closing was great very informative!!

CHELBY GOOCH   |  Overall Experience 
Rating:
5.0

The Best !

Patrick Van Wormer  |  First Impressions 
Rating:
5.0

Very good and clean friendly

Luis Rivera  |  Overall Experience 
Rating:
4.0

Staff was knowledgeable and helpful. Entry door to office was a bit hard to find.

Mariah Reyes  |  First Impressions 
Rating:
5.0

This was a fantastic storage facility.

christopher burns  |  Overall Experience 
Rating:
5.0

The staff was friendly and knowledgeable and explained our Contract and cost to us prior to moving our stuff into the storage unit. The facility is clean and secure and has complimentary carts to haul your items to your unit. What a great added bonus!!

Melissa Cellucci  |  First Impressions 
Rating:
5.0

Keep up the good work

Terry taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lionel Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosanne Faber  |  First Impressions 
Rating:
5.0

The facility is very clean and well maintained, and the staff was excellent 👍.

Beau M Reynolds  |  Overall Experience 
Rating:
1.0

Every month there was some issue with my billing. When I did finally release and move my stuff out over 2 months ago I was still being charged and receiving late notices

michone beauprez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Walterene Halushka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Whitworth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ESTRADA  |  First Impressions 
Rating:
5.0

The staff here were very helpful and professional. This facility and staff exceeded our expectations and would definitely continue bringing our business here.

Joseph Fernandez  |  Overall Experience 
Rating:
5.0

J

Luis Rivera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judy Evans  |  Overall Experience 
Rating:
5.0

Thank you so much to Sam the owner and the rest of the staff you're absolutely amazing we can't tell you how much we appreciate your particular facility enjoy your day

SONJA WILKERSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Sievers  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kimberly Walters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Cain  |  First Impressions 
Rating:
5.0

Easy and efficient.

Kristy Riseden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Daul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Sinclair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETTY WATSON  |  First Impressions 
Rating:
5.0

My Locker space was excellent and well maintained. We purchased a home and did not need the locker any more. Thank you so much for being able to provide me one when I needed it.

michael mace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Martinez  |  Overall Experience 
Rating:
5.0

Will always use this company never an issue that wasn’t resolved promptly

Josh Andrews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Myrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

serenity baurdeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Bell  |  Overall Experience 
Rating:
5.0

Great knowledgeable staff with excellent customer service!! Our company uses U-Haul storage to store things very regularly and the staff always make us a priority. Excellent clean facility would recommend to anyone looking for storage needs.

John Voss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaelyn Swanson  |  Online Move In 
Rating:
4.0

Everyone was very friendly and helpful especially the owner I couldn't back up the truck in the bay & the owner was glad to help me.

Walterene Halushka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jolene Teehee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard Taylor  |  First Impressions 
Rating:
5.0

Employee was friendly and knowledgeable. He explained all the access procedures very well. He explained the swiping in and out procedure until I understood it.

Michael Primo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Voss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA DUKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Border  |  First Impressions 
Rating:
5.0

Great facility and very nice people. Highly recommend.

Ernie Costello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Gomez  |  Overall Experience 
Rating:
4.0

Cleanliness went downhill fast after Samantha left. Not good lighting inside units.

randall haskell  |  Overall Experience 
Rating:
1.0

Storage was broken into.

Andrew Riley  |  Overall Experience 
Rating:
5.0

This is the best facility I have been to. Climate controlled, clean, secure and you can pull into a garage in inclement weather and load or unload. I just moved my belongings out of state and had to unload the trailer in the rain. I really wish my new storage facility was like the one in Great Falls.

Patricia Jewett  |  Overall Experience 
Rating:
5.0

Extremely nice! Forgot to tell them we moved out and they called and closed it out for us!

alix kendall  |  Overall Experience 
Rating:
5.0

Perfect service. Friendly professional staff. Clean & secure facility!!

Michelle Brouillet  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TODD CHARLES Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle chang  |  Overall Experience 
Rating:
5.0

I usually deal with Sam, WHO IS THE BEST❤️ ☺️ ... but, this time was also OUTSTANDING and I dealt with Thomas from start to possibly finish. He has been amazing, just like Sam! :) I DEFINITELY WOULD RECOMMEND THIS UHAUL AND SELF STORAGE LOCATION! It is my favorite with all our moving or relocating needs! THANK YOU! Making this review fast because I meant to review when our initial move happened and Sam was OUTSTANDING EVERYTIME! I WATCHED AND ALSO BEEN APART OF WHEN HE WENT ABOVE AND BEYOND THE CALL OF HIS DUTIES TO HELP A CUSTOMER❣️☺️ Which is what makes a place great... when you aren’t treated like a dollar figure.. but a good old fashioned customer service experience as they were back in the day! Even Travis was OUTSTANDING .. even when I didn’t understand how the trucks flow in and out and I used the truck for extended times... (last move when we sold our house)... He handled it like a champ and I was so busy never got to review! So YES... I am a repeat customer and definitely recommend... BECAUSE THESE GUYS ARE PURE GOLD❤️ I hope they are treated as such by UHAUL... (unlike Central Ave years ago... when my fav was just gone one day!🥺 and THEN MET SAM! So We always try to go to this location first! ❤️ ) OUTSTANDING CUSTOMER SERVICE❣️ CLEAN AND ON TOP OF IT WITH ALL YOU NEED AND MORE! 5+🎖🤩 THANK YOU FOR EVERYTHING‼️😁- Kimmy Schaal

KIMBERLY SCHAAL  |  First Impressions 
Rating:
5.0

I had issues at the beginning, like my u haul having a hole in the bottom and all the gas draining out. I had put 175.00 in, we had to get it back fast. But my money is in the process of being refunded. I then had a hard time finding a uhaul, but the guys at u haul in Spokane valley went all out in helping me get one, so grateful to them. I would recommend u haul in a heart beat. Thanks for everything you did to help me, you went above and beyond what I expected. Judy Evans

Judy Evans  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sue Kerkes  |  Overall Experience 
Rating:
4.0

Greatly falls team was extremely helpful.

Zachary Cloud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Ross  |  First Impressions 
Rating:
2.0

Floors are dirty. Bathrooms are ok. Had a misunderstanding about returning rented pads. First interaction was unsatisfactory. After addressing it again we came up with an agreeable solution. Please train people selling/renting pads to clearly explain how and when to return them and what the charges will be for late return. Tell people to not come across as demeaning because of misunderstanding policies. Have some compassion for people who are weary, short on sleep, overloaded on complicated details, and haven't eaten all day. It took 1 hour to complete rental arrangements, even with a reservation, while generous friends were waiting to help unload.

Kelsey Doncaster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alix kendall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISLANDE DERAVIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Kittson  |  First Impressions 
Rating:
5.0

Brad was the best person to work with. Very helpful!!!

Steve Dahl  |  Overall Experience 
Rating:
3.0

Dumpster is alway full Uneven floors inside

TODD CHARLES Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Low  |  First Impressions 
Rating:
5.0

Sam was a great help. Very knowledgeable

Danny Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Jones  |  Overall Experience 
Rating:
5.0

Great customer service. Very helpful and attentive when entering door as customer 1st time. Thank you

Leslie Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROBERT EHINGER  |  Overall Experience 
Rating:
4.0

Bradley very knowledgeable and friendly. He answered all my questions without any hesitation and the rest of the staff were also very helpful and knowledgeable.Thanks to all

David Sullivan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda Beliveau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS BAESE   |  Overall Experience 
Rating:
5.0

Nice

JAMES GILMER  |  First Impressions 
Rating:
5.0

10x10 storage unit was ideal for my needs. Very clean and secure.

Richard Reese  |  Overall Experience 
Rating:
5.0

Very helpful

joanna welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elaine vanhoozen  |  Overall Experience 
Rating:
5.0

Really appreciated the effort they made to help us.

Janet Olfert  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

ALAN BERRY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert premo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEB HUDSON  |  Online Move In 
Rating:
5.0

Brad was great to work with. Very helpful and offered great suggestions. I wont go anywhere else.

michael mace  |  First Impressions 
Rating:
5.0

Very friendly and accommodating. I without hesitation recommend using the 10th Ave S location for storage and truck rental.

Laurie Pipinich  |  First Impressions 
Rating:
4.0

Units were way to far from the front door, makes 5 times the work loading and unloading

rick savold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASIE CHRISTENSEN  |  First Impressions 
Rating:
5.0

Clean storage units will recommend this place

DOROTHY MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Schwartz  |  Overall Experience 
Rating:
5.0

I really liked all of the security features. There are also well maintained carts to use for moving stuff in to your units which was very helpful.

Barbara Tillotson  |  First Impressions 
Rating:
3.0

I found a unit the same size for way cheaper. Followed all the directions and still set off the alarm to my unit.

Katherine SerafinArvin  |  Online Move In 
Rating:
5.0

Staff member was very friendly and helpful, showed me the various sizes available and answered my questions.

Beau M Reynolds  |  First Impressions 
Rating:
5.0

Employee working was super helpful, friendly, and made sure we knew all the rules and how to make sure we avoided additional charges, like using the correct type of lock and how to check in our rental truck after hours by making sure we had the web address.

Jennifer Rutledge  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angel Augustine  |  First Impressions 
Rating:
1.0

The truck I received was all the way across the parking lot and dirty when I got in it. Then when I returned the truck, because of someone else’s mess I was charged a cleaning fee. I couldn’t go back and change it and it was after hours so I couldn’t speak to anyone about it. Not happy when I moved all day long. I won’t be renting another truck from uhaul again.

Elizabeth Rowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Conradt  |  Online Move In 
Rating:
2.0

Staff was incredible. Very friendly and helpful plus super informative about the best options and services they provided.

german rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David SNEDDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHASE CHRISTIAENS  |  First Impressions 
Rating:
4.0

I DO NOT WANT TO BE CONTACTED!!!! The store manager, can’t remember his name, had rubbed me wrong several times and after a review, he called me to apologize. First I didn’t ask to be contacted. Second I did the survey not to have my info sent out. Sam is amazing. Great guy. Helpful and very respectful. There is a female there that is almost as good as Sam. I can’t remember her name either but very pretty. She’s respectful and helpful as well. I think that with the larger units being so far back it makes moving stuff in and out difficult as there is no back entrance. Might be a consideration. Overall though the place is good. Great people work there and are helpful. I DO NOT WANT TO BE CONTACTED!!!!

Adam Reichert  |  Overall Experience 
Rating:
4.0

Too expensive

Jenn fletcher  |  Overall Experience 
Rating:
5.0

Clean, climate controlled, and secure. Staff was helpful and polite. Would rent here again.

Dieuchau Nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUNTER MARSHALL  |  Overall Experience 
Rating:
4.0

I'm counting on 24 hr access and new Bay door becoming available very soon.

Dana Irby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackson Holibaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin schindele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan Mcanallen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Molly Lehr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARRY SONNENBERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanna welch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW GROLEAU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jen freer  |  First Impressions 
Rating:
3.0

The general manager is terrible, but this visit I only had to interact with the Assistant Manager and he was amazing!

JORDAN BONNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR MANDELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Bell  |  First Impressions 
Rating:
5.0

Exactly what we need. Clean and easy to use. A real class act.

Richard Reese  |  First Impressions 
Rating:
5.0

Our need for a storage unit was unexpected. We planned to rent a 10 foot truck to move family items to Washington and were surprised that there were no one-way rentals. Storing our stuff was the only option until we could return in 7 months. Sam was a big help; the storage unit was perfect and easy to access. A couple who happened to be there volunteered to help us move our stuff into the storage space. What a relief! Good people the way around!

Vellane Hennings  |  First Impressions 
Rating:
5.0

Was told 24hr access is coming. Looking forward to it.

Patrick Chippewa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neal Jensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SHORT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Carlson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TODD CHARLES Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREG PIERCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arrow Keane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny Alexander  |  First Impressions 
Rating:
5.0

The gentleman that helped me was so nice! I can’t remember his name for the life of me, but he was tallish and thin and he said he was starting to work in the front more. Very friendly and personable. You guys are great!

jennifer johnstone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Krogue  |  First Impressions 
Rating:
1.0

1.I was supposed to receive one free month for renting a trailer but they denied it for this unit saying you can only use it once. I have multiple units, so that’s flat out false advertising. For the amount of money spent they should honor it. 2. They tried to charge me a late fee even though all my units were on auto pay. The nice person at the location reversed it, but it’s stupid that they mail your emergency contact that you aren’t paying and don’t bother to send an email until over a week later. It’s shaming someone for no reason and that should change as well, like inform the person first maybe??? Or look at their account and realize everything is on one autopay and taken care of??? But no we are going to mail your emergency contact that you’re “delinquent”? Who came up with this crazy crap?

Jared Ewert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Fultz  |  Online Move In 
Rating:
5.0

This was by far my best experience renting a storage unit. The staff was friendly, helpful, and courteous. The facilities are amazing with their brights lights, climate-controlled environment, and convenient access. The rates are very affordable as well. Thank you for such a great experience!

JASON LALANNE  |  Overall Experience 
Rating:
1.0

The staff are so RUDE! And not helpful. The facility was not busy, instead of helping me or directing me the “manager,” his name tag said manager/owner, drew the way to my storage unit on a piece of paper. His attitude and cold, absent stare should have led me to expect no less. As I tried to find the entrance to the facility, yet another uhaul employee, standing outside with an empty dolly, who I asked for help had a major attitude and spoke to me as if I were an idiot for asking for help. Honestly, the worst customer service experience.

JORDAN BONNER  |  First Impressions 
Rating:
5.0

The internet times said uhaul opened up a 9 then when I called told uhaul opened at 7.

WILLIAM SHORT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Vandersommen  |  Overall Experience 
Rating:
4.0

The facilities were great. Just a bit pricy. The manager Travis is very helpful.

Jay Welsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Bertrand  |  Overall Experience 
Rating:
5.0

Loved the facility and the security.

CORRINE ADDISON  |  Overall Experience 
Rating:
5.0

Super easy. Had carts available. Really helpful

Judy Statham  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyce Vandersommen  |  First Impressions 
Rating:
4.0

The facility was training a new person and somewhat understaffed at the moment we were there. 3 people were needing help with one new employee. The employee kept her composure and handled the situation well.

JULIE PRIBYL  |  First Impressions 
Rating:
5.0

For storage, uhaul has been great. This review is specific for storage. For moving vehicles, uhaul has been awful. The storage location on 10th Ave in great falls Montana is good

JOSHUA HENNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terra Hoffman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca Burka  |  First Impressions 
Rating:
5.0

Sam Hocter was exceptionally pleasant to work with and I look forward to our next meeting. I encourage anyone who is interested in renting from this location to meet Sam and say hi!

BRIAN ANDERSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Wedlake  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natalie Pufahl  |  Online Move In 
Rating:
5.0

The owner is a super nice gentleman. I really appreciate his willingness to assist and answer all of my questions.

Kevin Bertrand  |  First Impressions 
Rating:
5.0

By far the best storage facility in our community

Mike Maronick  |  Overall Experience 
Rating:
5.0

Super customer service ! Thank you guys 😊

Tanna Borchert  |  Overall Experience 
Rating:
5.0

Awesome facility and 10/10 manager!

rex lao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosetta Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Munoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Carlson  |  First Impressions 
Rating:
5.0

Definitely a five star location!

MICHELLE WHITE  |  Overall Experience 
Rating:
5.0

Professional staff, good customer service!

Jeremy Ruff  |  Overall Experience 
Rating:
5.0

Thank you!!

Barbara Bronson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shanelle holt  |  Overall Experience 
Rating:
5.0

Very Nice Experience

Joseph Cenko  |  First Impressions 
Rating:
5.0

My favorite place in Great falls. Best customer service and prompt!

HUNTER MARSHALL  |  First Impressions 
Rating:
4.0

Recommend bigger units being closer to the front door.

Thomas McPherson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Caraballo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

celeste meyer  |  First Impressions 
Rating:
5.0

Everything was very clean and well maintained!

MICHELLE WHITE  |  First Impressions 
Rating:
5.0

The Mgr. Travis was helpful and clear about moving into the bldg, using the garage, logging into the system, etc. Everything worked out perfectly.

Kathleen Hope Kauffman  |  Online Move In 
Rating:
5.0

!Me gusta mui mucho Senior Travis! Muchas gracias

Lonnie Gaffrney  |  Overall Experience 
Rating:
5.0

Amazing facility and great price. Having so many carts available to haul your items to your unit is fantastic. Travis was great even though he was super busy.

JASON LALANNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

liz bangerter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Laub  |  Overall Experience 
Rating:
5.0

Cleanest, most secure and friendly storage place i have ever utilized in my 40+ years of military and civilian moves. Extremely satisfied so far. Sam and Seth were very professional and helpful. Good crew.

ROBERT BELLUZZI  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable about the place and policies.

rueben roberts  |  First Impressions 
Rating:
5.0

Manager extremely helpful and effiecient!

April Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Fiant  |  Overall Experience 
Rating:
5.0

The fella that checked in the trailer and storage unit was very friendly and professional.

Jeremy Ruff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon Granville  |  Overall Experience 
Rating:
5.0

Store manager was so helpful , and knowledgeable. I would absolutely recommend this facility and and staff with no hesitation. Thank you so much for smooth Move and storage recommended space as it worked out so seemingly perfect for us .

Thomas Maclean  |  First Impressions 
Rating:
5.0

Sam was the man!!

SPENCER STONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katelyn Dow  |  First Impressions 
Rating:
5.0

Cool staff and cool place to hang out at.

Tony Parham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Dolan  |  Overall Experience 
Rating:
5.0

Staff were professional, available, welcoming and accommodating. This facility is new, clean, secure, spacious, well-lit, and all indoors for a very comfortable move in/move out experience. The indoor loading dock is extremely convenient, as are clean, new restrooms, and extra equipment as needed at no extra cost during loading/unloading. I highly recommend this facility in Great Falls, and will definitely use it again for any future indoor storage needs in the area.

Kimberly Cooney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Del Henke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Hanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrey Talamantes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrey Talamantes  |  First Impressions 
Rating:
5.0

Reservations and access to the unit were convenient and the staff was extreamly helpful and friendly. We had a very difficult move and when everything else went wrong our experience at uhaul exceeded expectations.

Jacob Venzke  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric Graham  |  Overall Experience 
Rating:
5.0

Travis was extremely helpful getting me into my new unit

Jerry Vanaken  |  Overall Experience 
Rating:
5.0

Friendly, Polite, Informative

Craig Mott  |  First Impressions 
Rating:
5.0

Best storage unit I've ever seen. Will recommend it to all my friends and family. If I ever need to use a storage unit again I will definitely be using yours. Excellent service!!!

Kelly Thumm  |  Overall Experience 
Rating:
5.0

Thanks to Travis

Mike Maronick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt Strasser  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Sisk  |  Overall Experience 
Rating:
5.0

Third time renting in a month and have had no issues. Everyone was very professional and helpful.

Melissa Elrod  |  First Impressions 
No reviews have been submitted for this location.

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