Comentarios del cliente para U-Haul Moving & Storage of Great Falls

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Great Falls

Grado total:

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Robert H. en

Grado:

Drop off went very well.

mary j J. en

Grado:

El cliente no dejó un comentario.

Tonna I. en

Grado:

El cliente no dejó un comentario.

Steve M. en

Grado:

The person opening the store was one hour late, consequently, my entire day was an hour late. In addition to being late the person who opened the store failed to apologize and had a surly attitude during the sign-in process. I was not offered anything in terms of discounts for the hour I spent waiting for the store to open.

Martyn T. en

Grado:

The UHaul.com/shares app failed to recognie our location. We were at the correct return location at 1804 MST (1 hour after the posted business closure time) and the software would not allow us to return the equipment. Despite trying on two different cell phone's and a tablet we still couldn't return our equipment. Not happy as this cost me extra mileage and fuel, not to mention wasted time. Will not be using you again. Ever.

betty D. en

Grado:

El cliente no dejó un comentario.

Mike B. en

Grado:

El cliente no dejó un comentario.

Mark R. en

Grado:

El cliente no dejó un comentario.

Jan B. en

Grado:

My experience was beyond acceptable. I rented a 20 ft. U Haul. I asked if they would give me a lesson driving the U Haul because I have never driven such a large truck. They declined. They could of drove me around the parking lot so that I got the feel for the truck. I then loaded the truck and on our way out of town the truck wasn't driving right. I stopped at a gas station to fill up and noticed four bald tires. I went to U Haul to let them know they had no business allowing this truck on the road. The wind shield wipers didn't work and the right side mirrors didn't work. The wind blew it back in toward the truck letting me see only the side of the truck. Also the inside of the truck was not clean still had dog hair in the seats, the inside of the windshild was covered in nicotine, I had to clean it 4 times in order to see out it, I talked with Tammy the manager and she said they couldn't do anything that I had to call road side service and gave us 2 extra days. Road side service referred me to Tire Rama who stated this truck was a danger on the road. The tread was a negative one on tread. The manager wrote me a letter stating this truck was a danger to be on the road especially driving over 1,000 miles in a middle of a heat wave going to Az. If I didn't notice these bald tires it would of put me, my friend, our belongings and other peoples life in danger. I went to talk to Tammy the manager to call corporate about this issue and she said she didn't have the number that I would have to look the number up myself. I called Terry at corporate and he never called me back. I am very disappointed in U Haul and my experience. U Haul's job is to check these trucks and the condition of them before they go on the road. Someone is NOT doing their job. I will NEVER use U Haul again and let everyone know of my experience. So if you are going to be renting a moving truck, I would suggest that you check to see if you have any options besides u-haul in your area to go with. I personally will be taking them to small claims court. For incompetence, negligence, endangerment. As they feel giving me 2 extra days, and replacing tires was all they need to do.. what if I had not noticed, that there were all 4 back tires were beyond bald, and had no bussiness being on the road. Compleat bull----. Someone needs to be fired. I put the trust that they are renting me a veichal, that will get me from point a to b . And they put my life and anyone who may have been around me on the road in danger. BEWARE.. U-Haul is unsafe...

Michael H. en

Grado:

El cliente no dejó un comentario.

Sadate P. en

Grado:

El cliente no dejó un comentario.

brian D. en

Grado:

El cliente no dejó un comentario.

Kevin P. en

Grado:

El cliente no dejó un comentario.

Shirstie G. en

Grado:

Excellent staff. So friendly. Very speedy. Overall awesome experience. Thank you!

jamie T. en

Grado:

The employees at this location weren't helpful, didn't care to hear about our complaints regarding the speedometer.

John M. en

Grado:

El cliente no dejó un comentario.

robert S. en

Grado:

Disputed mileage passed me off the phone call

ETHAN M. en

Grado:

Facility was clean, staff was helpful.

Johnathan S. en

Grado:

El cliente no dejó un comentario.

John E. en

Grado:

nice location, with a large parking lot and is at a light which makes it easy to get out of the lot in either direction. The people were very friendly.

John B. en

Grado:

El cliente no dejó un comentario.

Jeanne Y. en

Grado:

El cliente no dejó un comentario.

Estelle W. en

Grado:

A ramp included would make the use of the uhaul easier & more efficient. I did request a hand truck but it was rather pointless as I had to lift the boxes into the truck & then stack them. Either automatically include a ramp or let the customer know that they need to ask for one. The electronic return process was difficult for whatever reasons. After trying to check in the uhaul for over an hour I attached a note to the keys & left them in the drop box. I called the store the next morning to ensure return completed & they were very helpful.

Christopher T. en

Grado:

I want a special thanks to Justin. He went above and beyond on helping out. I feel he should receive something to show for his exceptional customer service!

Brianna L. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

Need to know FARTHER in advance the Pick up Location. Was told that 4 days prior would be contacted. At 4 days out, WE had to contact Uhaul only to be told that it would be 48 hours....then was told 24 hours prior to pickup. Finally was told that ONLY the rate was guaranteed...that we were not guaranteed a trailer. We did end up with a trailer, but we made the reservation far in advance and got a Confirmation. Then had to worry that we would not get one up until the night before pickup. Unacceptable!!

Colton B. en

Grado:

El cliente no dejó un comentario.

Shaun D. en

Grado:

El cliente no dejó un comentario.

jamie H. en

Grado:

El cliente no dejó un comentario.