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Nicole G.Customer Reviews for U-Haul Moving & Storage of Grasonville
Testimonials From Recent Customers
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Everything was fine.
William C.Have used this location several times and it's always been great. Great selection of supplies as well.
Jeffrey I.Bobbie was outstanding, very helpful and always courteous!
Kendrick N.I think the truck may have been brand new, or at least, only used a few times. Nicest rental truck I've ever had. Service at this location is always accurate and helpful
Brian H.My overall experience was excellent and the lady they checked me out deserves a raise.
DEANA P. | Overall ExperienceWonderful thanks for your help.
KENNETH V.Hire a new person! Not only was the person rude as she ignored me for 20 minutes to stock the shelves, but she called me and yelled at me to tell me I had misreported the gas in the truck (which was not the case).
Jean I.$1/mile is absolutely insane, and everyone is tired of companies price gouging customers in general, but ESPECIALLY in an economic recession.
Kelsye M.Getting in and out of the rental facility was easy, quick, and efficient.
Patrick M.Self return app is terrible. Won't allow the user to upload photos, even when connected to WiFi. Chat assistance was no better. Chat was closed three times with no responses
Gregg D.The gas gage that was quoted on checking wasn't correct. I toke a picture of gas gage before leaving the parking lot and showed it to them upon returning and they Stull surcharges me for gas after he said he would take care of it.
Kevin P.Professional
Carroll C.It was a very simple process. I love using this location!
Leah G.Bobbie is the most helpful and nice person and helps in anyway she can with moving materials and what size vehicle and storage unit. We have dealt with Bobbie many times and never a bad experience. I wish more customer service people were like her.
Cathy P.The truck had major issues but no fault to the location.
todd H.As long as Bobby is running the show at this location, you don't need to make any changes!
KEITH F.Entrance is too hard to locate
David E.Fast service the staff very friendly and helpful easy process
LIDERMAN T.Very easy! Friendly service. All was explained. No surprises. Excellent!!!
Christopher D.Absolutely great experience! Bobbie was there for check out and a guy from Salisbury was there when I returned- very pleasant!!!
Linette T.Nothing- always above and beyond!!
Linette T.The staff is so helpful and friendly. It is a pleasure doing business here.
Linda K.The CSR was very professional, courteous & knowledgable. Bobbi was a pleasure to deal with. My unit & entire faciluty was well maintained. I would recommend them to anyone.
DEBORAH W.Just keep doing what you're doing.
DAVID H.The customer service representative was very helpful and friendly. She even checked on me as I was putting my items into the storage unit.
DEANA P. | First ImpressionsAlway a great experience when I rent from this location.
WILLIAM M.The top right corner was leaking. But we managed
Breanna M.I rented 2 furniture movers online when I showed up she stated they did not have any. These were required for what I was moving, and I would not be able to move without them. I noticed 2 in the area of the office and asked about them. She stated they were for purchase only, and could not be rented. I ended up having to purchase 1 after she refunded my charge.
brian S.Quick and efficient.
MICHAEL G.The lady behind the counter was excellent. My reason for not a Excellent rating over all, is due to the fact there was No Furniture Pads or Dollys. Unacceptable. I rented from a larger facility for just that reason.
JEFFERY S.I had a great experience!! The woman that helped me was friendly and professional. Will definitely use this location again!
SHARON F.I don't like the fact that I was charged a gas fee when I filled the truck back up to 1/4 of a tank. How the heck would someone be able to determine 1/8 of a tank? That is what I was told. The gauge doesn't read that way.
Jason S.Keep doing what you are doing~
JONATHAN P.Really hard to find people that truly want to serve customers in any trade or service ……this lady Bobbie is fantastic and truly goes the extra mile ….what breathe of fresh air ….. without her it is just a store front …..with her there it's a local biz that I'll go to every time I need a UHAUL … Pleasure to call in and work with Bobbie…. A person who really cares!
ROBERT M.A wonderful person- miss Bobbie was with our rental. Very professional and kind. ¡Gracias!
GAVIN R.Overall, a great experience. Fast check-in and pick up. Very professional, knowledgeable and pleasant. I have a storage unit there as well. Very well kept and all of my items are just as I put them in.
DEBORAH W.My truck was there and ready to go. Great customer service!
MAUREEN B.We were completely satisfied with everything
PATRICK P.It was not explained to me about signing into both of the access panels.
michelle H. | Online Move InVery terrific as long as I don't have to use "u haul.com" That's very difficult to use................ larry
LAWRENCE R. | First ImpressionsThe customer service representative on site was rude and disrespectful. The app assigned me the wrong truck and she acted like it was my fault.
Nathan C.The facility was very clean and the office staff was always helpful.
Lisa R. | Overall ExperienceThis location is very accommodating. They work with you as a customer. Their storage units are clean, well lit and have easy access.
STEVEN C.Excellent customer service! Very knowledgeable and helpful. ¡Gracias!
Lindsay V.Very professional!!!
CARROLL C.Check engine light was on throughout the rental which was only for a few hours. Made me feel a little nervous about breaking down. Agent made no mention of this when I picked up the truck.
James W.Thank you for being open. It really helped us we were literally stranded. Our truck stopped and we were pulling a camper so we were able to take the stuff off our truck and put in the van to take home.
PATRICIA C.Bobbi is terrific, and so is the new lady!!
Shannon P. | Overall ExperienceThe staff were great. Very helpful and friendly. It seems, though, that with every transaction we have had to provide the same information, including email, address, and phone number. It would be easier if I didn't have to go through all that every time. I'm not sure if it's a training issue or a current security issue. Either way it seems needlessly burdensome to both staff and customers.
james H.The staff asked us to back the trailer into the parking space, which seemed odd.
KATHERINE B.Awesome place!! Bobbie is awesome!
Linette T.Bobbie was incredible!! She was always helpful whenever we went to our unit.. poor thing is always working!! Such a great attitude, pleasant, so proud of her job.. whoever owns this Uhaul storage should be thrilled that she works for them.. love seeing an employee care about there job!!! Gracias.
Linette T. | Overall ExperienceThe trailer did the road trip in an excellent manner. Well built and design.
Ellis J.Everything was super clean and best of all easy in and easy out.
John R.I forgot to mention, when the brake is used the speedometer zeros out. A short?
Clint W.Rented truck in middletow n Dr but was re routed to 40 miles away in maryland. I will never use uhaul again. BUdget rental will be my go to. Call to tell them if you rerout.
MARGRARET C.More equipment availability. Ability to rent equipment one way. I added almost 60 miles to my cost do to location of truck and having to return to that loction.
Timothy D.The established and employees were very friendly and helpful. I received the service that was expected and appreciated. Thank you so much.
Hugh S.I return the trailor back a day early and I was supposed to get a return of $29 dollars and some change back on my card and I never receive anything yet.
MARCUS B.Great Agent service. Wish they had name tags :). Very courteous and kind! ¡Gracias!
George T.I really appreciate uhaul in Grasonville Maryland, very clean and very good service and very nice people 👍
PRISCILLA M. | Overall ExperienceEvery aspect of my experience was superb. I needed a storage unit for a few weeks, and the staff was extremely helpful getting me set up, since I was out of the area at the time that I contacted them. ¡Gracias!
Patricia C. | Overall ExperienceStaff is very helpful and friendly anytime we had questions or needed help. Excellent facility and service.
Celeste S. | Overall ExperienceGracias.
Patricia C. | First ImpressionsI know it's business but in my opinion an extra charge for 24hr access could slide and I know you may have many reasons why not too. Ijs
kenneth c. | First ImpressionsI can't tell you how impressed I was with this location and Roberta. She provided superior customer service and was always very pleasant and helpful whenever I needed her. I stored with this location for more than 3 years. I knew it was the place that I wanted my "stuff" to be stored in due to the security, climate control, and most importantly the cleanliness and its first impression Roberta made with me. On top of that the facility maintained that same beautiful "just cleaned" look throughout the entire time I rented my unit. Upon emptying out all of my "stuff", everything was in the exact same condition as it was when I put it in there more than 3 years prior. Anyone thinking about renting here should have great peace of mind that their belongings will be well protected!
Mary H. | Overall ExperienceThe fact I left out of the storage unit two weeks early and did not get my refund did not sit well with me what a rip off I won’t be this place again
Theresa G. | Overall ExperienceMs. Bobby the owner is THE BEST!!!!!!!!!!
TROY W. | Overall ExperienceI found the manager to be not very helpful or friendly. It was like she couldn't be bothered and I was an inconvenience to her. The rest of the employees were very nice and helpful. I checked out because my rates changed twice in a year. When I left they didn't give me a prorated rate for the partial month. I think this is bad business practice - especially during these trying times.
Jeff F. | Overall ExperienceBobbi was always very professional and helpful. She always had a smile on her face. I had stuff stored there for a year and a half. Never had problems and when I need something Bobbi was always there to help. Highly recommend U Haul storage for any storage needs.
Michelle S. | Overall ExperienceBobbi did a great job and showed me how everything worked with the keys and the unit. It's been a good experience and she does an excellent job.
Sharon G. | First ImpressionsBobbi was extremely helpful, efficient and accommodating. Made the process easy and efficient for us-in and out-making my move just a little bit easier. Thank you to the Grasonville Uhaul!
Don B. | First ImpressionsBobbi was so helpful and accommodating!
Shawn s. | Overall ExperienceConvenient temporary storage for items moved out of our home while it was listed for sale and then easily retrieved for move day. Also great source for moving supplies while we packed.
JAMES C. | Overall ExperienceGreat service and immaculate areas.
Semper N. | Overall ExperienceGreat solution for our needs.
pat s. | Overall ExperienceWas there for 7 months and staff was always available and friendly as well as knowledgeable. If I ever need a storage unit again I will be back here.
Chris A. | Overall ExperienceThis was the easiest arrangement that I have ever had! I did not meet or talk with a single person during the process.So easy. Facility is clean and temperature controlled. Easy in and out.
robert f. | Online Move InThe staff member we spoke with was very pleasant and professional
linda b. | First ImpressionsThe storage facility was clean and well-maintained. The website is very user-friendly with regard to making your payments and completing the move-out process.
Sean N. | Overall ExperienceGreat facility, very well maintained.
John W. | Overall ExperienceOur experience with U-HAUL storage was very good from the beginning when we started looking at our options for storing our household goods until we were ready to remove our items from storage. Gracias
nino r. | Overall ExperienceThanks so much for helping us out, we always got great service from Bobbie and her staff, always called us when we had a question, highly recommend them to everyone!! Again thanks for a eryrhing!
PAULA H. | Overall ExperienceVery helpful during a stressful time. Made arrangements to get packed property from movers delivered to new storage unit smoothly.
Robin M. | First ImpressionsVery easy, professional service. Area is open and accessible while apparently safe. "Move-in" experience was seamless.
pat s. | First ImpressionsAn excellent experience.
Lillian M. | Overall ExperienceGreat experience!
Brigid S. | First ImpressionsThe facilities and the service was fantastic and exactly what we needed. We are new to the area and felt welcomed and taken care of. Fantastic facility and staff.
Kathren L. | Overall ExperienceBobbi was so nice ,and professional during my time of renting a storage unit at U-Haul . She went the extra mile to help me. I wish all places had great customer service like Bobbi gave to me.
Michelle S. | First ImpressionsExcellent all around, I was very happy with my experience at U-haul storage.
Tom F. | Overall ExperienceEveryone was friendly and accommodating. I appreciated the cold water we were offered when we were unloading the truck into the storage unit. I would highly recommend this location.
Matthew B. | Overall ExperienceA well organized and clean storage facility, at great prices. It provided me with the peace of mind I needed for my extra stuff.
Realty N. | Overall ExperienceOutstanding customer service at this location, best part of the entire trip
Susan K. | First ImpressionsCustomer service very helpful for all I need for my move. Could not ask for anyone better
Alvin Z. | First ImpressionsRoberta is absolutely the best a real asset to your company. Best regards, Steve
Steven M. | First ImpressionsThe manager at this particular store(Roberta) was not helpful at all and when i spoke to her she was extremely rude to me and several other customers i had spoken to.
STEVEN C. | Overall ExperienceI have been very impressed with this particular facility. From the cleanliness, lighting, climate, I couldn't have picked a better place. Bobbi is an awesome manager and always helpful/friendly.
LINDA M. | Overall ExperienceConditioned air is the best feature of this storage space. Never any mildew.
Jeffrey S. | Overall ExperienceReally clean place, very polite and helpful staff. It is expensive to store stuff, my lesson learned is get rid of your excess stuff, don't store it. If you have to, this is the place to go.
THOMAS W. | Overall ExperienceWe have always been very satisfied with Uhaul storage staff, helpful with every aspect of these business!! Our family still use the storage store ,always recommend them when ppl are looking for help!!
Paula H. | Overall ExperienceWished they had kept the RV/Boat area available.
BILL H. | Overall ExperienceAlot of quality for the cost. Very clean, modern, high tech. Assistance always available and friendly
CHESTER REGIONAL RESEARCH A. | Overall ExperienceGreat place.
Daniel R. | Overall ExperienceGreat facility.
THOMAS P. | Overall ExperienceVery clean facility, air conditioned, secure
Raymond m. | ReservaciónAlways got A-1 service from Bobbie Sue. Couldn't have asked for better service or help in renting storage units and renting trailers and trucks. We give her and your facility an A+
Michael & Kathy P. | Overall ExperienceService was great only thing i would change is make the outside lots 4 ft wider. Gracias
DAVID M. | Overall Experience