Customer Reviews for U-Haul Moving & Storage of Grasonville

856 comentarios

461 Pullman Crossing   Grasonville, MD 21638

(410) 827-9125

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 827-9125

461 Pullman Crossing
Grasonville, MD 21638

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
5.0

Alway a great experience when I rent from this location.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNAPOLIS GROUP, LTD. A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay B. 
Clasificación:
4.0

The top right corner was leaking. But we managed

Breanna M. 
Clasificación:
2.0

I rented 2 furniture movers online when I showed up she stated they did not have any. These were required for what I was moving, and I would not be able to move without them. I noticed 2 in the area of the office and asked about them. She stated they were for purchase only, and could not be rented. I ended up having to purchase 1 after she refunded my charge.

brian S. 
Clasificación:
5.0

Quick and efficient.

MICHAEL G. 
Clasificación:
4.0

The lady behind the counter was excellent. My reason for not a Excellent rating over all, is due to the fact there was No Furniture Pads or Dollys. Unacceptable. I rented from a larger facility for just that reason.

JEFFERY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D. 
Clasificación:
4.0

I had a great experience!! The woman that helped me was friendly and professional. Will definitely use this location again!

SHARON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEIGH J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN W. 
Clasificación:
4.0

I don't like the fact that I was charged a gas fee when I filled the truck back up to 1/4 of a tank. How the heck would someone be able to determine 1/8 of a tank? That is what I was told. The gauge doesn't read that way.

Jason S. 
Clasificación:
4.0

Keep doing what you are doing~

JONATHAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

Really hard to find people that truly want to serve customers in any trade or service ……this lady Bobbie is fantastic and truly goes the extra mile ….what breathe of fresh air ….. without her it is just a store front …..with her there it's a local biz that I'll go to every time I need a UHAUL … Pleasure to call in and work with Bobbie…. A person who really cares!

ROBERT M. 
Clasificación:
5.0

A wonderful person- miss Bobbie was with our rental. Very professional and kind. ¡Gracias!

GAVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G.  |  First Impressions 
Clasificación:
5.0

Overall, a great experience. Fast check-in and pick up. Very professional, knowledgeable and pleasant. I have a storage unit there as well. Very well kept and all of my items are just as I put them in.

DEBORAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER T. 
Clasificación:
5.0

My truck was there and ready to go. Great customer service!

MAUREEN B. 
Clasificación:
5.0

We were completely satisfied with everything

PATRICK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KECIA R. 
Clasificación:
4.0

It was not explained to me about signing into both of the access panels.

michelle H.  |  Online Move In 
Clasificación:
5.0

Very terrific as long as I don't have to use "u haul.com" That's very difficult to use................ larry

LAWRENCE R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
2.0

The customer service representative on site was rude and disrespectful. The app assigned me the wrong truck and she acted like it was my fault.

Nathan C. 
Clasificación:
5.0

The facility was very clean and the office staff was always helpful.

Lisa R.  |  Overall Experience 
Clasificación:
5.0

This location is very accommodating. They work with you as a customer. Their storage units are clean, well lit and have easy access.

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

Excellent customer service! Very knowledgeable and helpful. ¡Gracias!

Lindsay V. 
Clasificación:
5.0

Very professional!!!

CARROLL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEIDY C. 
Clasificación:
4.0

Check engine light was on throughout the rental which was only for a few hours. Made me feel a little nervous about breaking down. Agent made no mention of this when I picked up the truck.

James W. 
Clasificación:
5.0

Thank you for being open. It really helped us we were literally stranded. Our truck stopped and we were pulling a camper so we were able to take the stuff off our truck and put in the van to take home.

PATRICIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALDDEAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL C. 
Clasificación:
5.0

The staff were great. Very helpful and friendly. It seems, though, that with every transaction we have had to provide the same information, including email, address, and phone number. It would be easier if I didn't have to go through all that every time. I'm not sure if it's a training issue or a current security issue. Either way it seems needlessly burdensome to both staff and customers.

james H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris N. 
Clasificación:
3.0

The staff asked us to back the trailer into the parking space, which seemed odd.

KATHERINE B. 
Clasificación:
5.0

Awesome place!! Bobbie is awesome!

Linette T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake W. 
Clasificación:
5.0

The trailer did the road trip in an excellent manner. Well built and design.

Ellis J. 
Clasificación:
5.0

Everything was super clean and best of all easy in and easy out.

John R. 
Clasificación:
5.0

I forgot to mention, when the brake is used the speedometer zeros out. A short?

Clint W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy N. 
Clasificación:
1.0

Rented truck in middletow n Dr but was re routed to 40 miles away in maryland. I will never use uhaul again. BUdget rental will be my go to. Call to tell them if you rerout.

MARGRARET C. 
Clasificación:
4.0

More equipment availability. Ability to rent equipment one way. I added almost 60 miles to my cost do to location of truck and having to return to that loction.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon W. 
Clasificación:
5.0

The established and employees were very friendly and helpful. I received the service that was expected and appreciated. Thank you so much.

Hugh S. 
Clasificación:
5.0

I return the trailor back a day early and I was supposed to get a return of $29 dollars and some change back on my card and I never receive anything yet.

MARCUS B. 
Clasificación:
5.0

Great Agent service. Wish they had name tags :). Very courteous and kind! ¡Gracias!

George T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C. 
Clasificación:
5.0

Bobbie is very excellent at her job and very kind.

Catherine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
1.0

Did not receive the truck size or location of our choice. 15 minutes before we were to pick up our truck in one location, we received a call that the truck and location were not available. Instead, we had to drive an additional 30 minutes to a different location to receive a truck smaller than our reserved size. In addition to not recovering our order and having to drive 30 minutes further, staff (in-person and over the phone) were rude and unhelpful.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeremy F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

Very friendly and took all my comments .

Edward B. 
Clasificación:
5.0

Nicki was excellent. It was a real pleasure to talk with her when turning in the trailer. Great customer service after a long few days of moving.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyna G. 
Clasificación:
5.0

Uhaul is a very popular place to make reservations for a truck and good quality service 👌

PRISCILLA M. 
Clasificación:
5.0

Customer service was top notch. My experience couldn't have been any better. Chris

Christopher A. 
Clasificación:
5.0

The staff is Wonderful!

ROBIN H. 
Clasificación:
4.0

I thought the clerk was rude and not very customer friendly. She may have had a bad day but I felt like she was doing me a favor checking me in and out.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLEE S. 
Clasificación:
5.0

Very friendly staff and easy pick up and drop off

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tad R. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLE B. 
Clasificación:
4.0

One of the hold down straps had been shortened. A new one should have been installed

Clayton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
5.0

The young lady that handled our rental was wonderful. Very helpful. Kudos!!!

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS G. 
Clasificación:
5.0

Lady was really curtious

Tanseer A. 
Clasificación:
5.0

Customer service was excellent And personal - you are just a number. Bobby was excellent and so helpful with helping us through a few changes in our scheduled rental. Good people.

PATRICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
1.0

The worker checked the lights, the turn signals were reversed and ahe didn't tell me or try to fix them.

Laura Ann L. 
Clasificación:
5.0

Awesome staff. Super helpful and friendly!

JAMESMICHAEL C. 
Clasificación:
5.0

We used the app to drop off since it was after hours. It would have been nice to receive confirmation from the location the next morning that everything checked out ok.

AMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRICE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURENCE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
3.0

Tires were under inflated and lug nuts were loose. After that it was just fine. When we returned the trailer, the attendant didn't even come out to help with unhooking the trailer. Not much help there.

GREGORY P. 
Clasificación:
5.0

I was sent to this location after my original drop-off location told me that they didn't accept trailers, just trucks. I was shocked. Luckily the Grasonville location was able to handle the issue and the trailer. I will definitely be renting from Grasonville location in the future.

roger M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W.  |  First Impressions 
Clasificación:
5.0

I know it's business but in my opinion an extra charge for 24hr access could slide and I know you may have many reasons why not too. Ijs

kenneth c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine J.  |  First Impressions 
Clasificación:
5.0

Bobbi was extremely helpful, efficient and accommodating. Made the process easy and efficient for us-in and out-making my move just a little bit easier. Thank you to the Grasonville Uhaul!

Don B.  |  First Impressions 
Clasificación:
5.0

This was the easiest arrangement that I have ever had! I did not meet or talk with a single person during the process.So easy. Facility is clean and temperature controlled. Easy in and out.

robert f.  |  Online Move In 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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