Customer Reviews for U-Haul Moving & Storage of Grand Prairie

918 reviews

2455 Tarrant Rd   Grand Prairie, TX 75050
(I-30 & Hwy 161/George Bush)

(972) 988-3661

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 988-3661

2455 Tarrant Rd
Grand Prairie, TX 75050
(I-30 & Hwy 161/George Bush)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Suzanne E. 
Rating:
5.0

Customer did not leave a comment.

Roberto G.  |  First Impressions 
Rating:
5.0

Get the people that rent the truck to help out and checking out the truck or the van the mileage and then turning on the truck to make it more helpful instead of sitting in the office sometimes

RAUL L. 
Rating:
3.0

Customer did not leave a comment.

Lawrance D.  |  Overall Experience 
Rating:
4.0

The storage was clean the people was friendly I will rent again in the future

STEWART L G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

A.J III C. 
Rating:
1.0

Uhaul was unorganized. The truck had little to no gas. I had to add gas's before I could use it the add gas before returning it and they STILL CHARGED me for not putting gas in the damn truck that was EMPTY when I got it. I was told to drop the truck off in one location (I did the SAME DAY OF RENTAL) yet a rude woman was calling my phone the first thing the next morning accusing me of stealing the raggedy and dirty truck!! I WILL NEVER EVER EVER use UHAUL again.

latonya G. 
Rating:
5.0

Customer did not leave a comment.

Deanna P. 
Rating:
5.0

Uhaul is the best company in the storage business in my opinion. Their staff is friendly and professional.i am a happy and very satisfied customer .they helped me through the whole process while I needed a truck to move my stuff and a secure storage rooms when I was buying the house. I will use them again in the future. Thanks.

CLAUDEL J.  |  Overall Experience 
Rating:
5.0

Thank you so much for making my run it rental process easy.

Arielle W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSICA F. 
Rating:
5.0

We used this location because the second location failed to notify us that the truck we were going to rent was not turned in. They knew about this but failed to call us and we talked to them about picking up the rental later than the original time and did not inform us.. Poor, poor customer service at location on Texas Central Pkwy.

Robert P. 
Rating:
5.0

The gentleman that was there when I picked up was wonderful!!! I was having trouble with checking in on the app. He was super helpful! I had a similar experience dropping off! Excellent customer service!!

JENNA P. 
Rating:
5.0

Customer did not leave a comment.

noel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Kandera J. 
Rating:
4.0

Additional signage as to where to self park return vehicle would be useful

Graham W. 
Rating:
4.0

Customer did not leave a comment.

Antonio D. 
Rating:
4.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

Excellent

GEORGE T. 
Rating:
5.0

I was very satisfied with the service which was provided for me today at this Uhaul location.

ANGELO M. 
Rating:
5.0

Customer did not leave a comment.

Sonya W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah J.  |  First Impressions 
Rating:
5.0

Please don't go up on our rent.

Lisa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darriell w.  |  Overall Experience 
Rating:
5.0

The staff member was totally motivational and supportive…

Eric M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shauntae c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Stanley P.  |  Online Move In 
Rating:
1.0

I dropped off the truck after hours and TOOK pictures before I left. Some how I get charged a cleaning fee even the truck was clean.

LINDA H. 
Rating:
5.0

Brea was an excellent help. Her took her time; she was very patient and understanding with my 71 year old mother. Thank you so very much Amanda Jolivette and Tashia Bates.

VICTORIA CREOLA M. 
Rating:
5.0

Customer did not leave a comment.

Anthony I.  |  Overall Experience 
Rating:
5.0

I want to thank all the staff members of the uhaul storage facility in Grand Prairie texas where I live for a great experience I will never forget. they helped me move and provided me with the truck and storage that I needed to my new apartment. Thank you all and I am greatful for your help .

CLAUDEL J.  |  First Impressions 
Rating:
5.0

Truck made a revving noise and pulled a bit, roadside assistance was extremely helpful and came as fast as possible. Truck gave me no issues until final stop.

SUMMER G. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
4.0

Customer did not leave a comment.

Donna Y. 
Rating:
5.0

Ms. Debby was very polite and professional. I will continue to do business with this location.

Kymberlee B. 
Rating:
5.0

The staff member Debbie, was a very good help and a great personality, as well as thoroughly clarifying in the storage rental process..

Eric M.  |  First Impressions 
Rating:
5.0

Nothing.

Maria M. 
Rating:
4.0

Customer did not leave a comment.

Anaceli V.  |  First Impressions 
Rating:
5.0

The costumer service I received from the worker after 6pm was amazing. So genuine and kind. When she saw us looking and questioning if my personal tire was flat after using a nicely taken care of ten foot truck, she offered us the air filler they had at their facility. Great service !

Talisha S. 
Rating:
5.0

Good job, thank you !

Chadrack L. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
3.0

First person screwed me on mileage for round trip and fuel when if they told me I could save one way I would have do that, but she did not. The one way rental after returning the big truck was great...I spent hundreds more then I wanted due to the cost og the 20 rental. Felt ripped off but first attendent.

CHARLES V. 
Rating:
4.0

Customer did not leave a comment.

Elena C. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

when i originally made the reservation, i assumed it would be to one of the two locations closet to me, macarthur rd or main st, but once i went to the one on tarrant i was greeted and taken care of with such joy and pride in her work Bria, was one of the best CSR i have dealt with in and will be back to rent from her again

MAUREEN M. 
Rating:
5.0

Customer did not leave a comment.

CUONG L. 
Rating:
5.0

Customer did not leave a comment.

Leroya C. 
Rating:
4.0

I was charged and extra day just to extend my time by 2hrs. I did not receive equipment that I requested and paid for during my move which made it very inconvenient for me.

Jade N. 
Rating:
5.0

Customer did not leave a comment.

EDWARD O. 
Rating:
5.0

Customer did not leave a comment.

Suzanne E. 
Rating:
2.0

When I returned the vehicle, the whole conversation was less than 10 words. No hi, no welcome, no here's your receipt, no have a good day.

Aashish K. 
Rating:
1.0

Look at the reservation order and make sure that the equipment requested is with the truck for the customer!!!

RHONDA N. 
Rating:
4.0

My biggest problem with BOTH locations is that it was nearly impossible to call the location. It always forwarded to the national call center. This is a major inconvenience.

Joe N. 
Rating:
1.0

Application was down for mobile checkin - apparently system wide, but I didn't get a warning telling me until I arrived to pick up the truck. Then I stood outside in the TX heat waiting for someone to arrive in the office - approx 20 minutes before the manager arrived chewing on something so I guess she had just gotten back from lunch at 10:45 in the morning. Again, no sign, no warning that anyone was at lunch. Attempted calling… system down for maintenance. Once the manager arrived, we walked inside and she took a phone call from another customer that lasted a while because… THE SYSTEM WAS DOWN FOR MAINTENANCE and she had to enter everything by hand. Then it was my turn and you got it… even though I had done the online checkin, I had to do it again at the store, because the system was down for maintenance. Seriously, the worst experience ever with renting a moving truck. Luckily, the truck and the a/c worked.

Amanda M. 
Rating:
5.0

The desk woman, Brie, is absolutely phenomenal. She was helpful, compassionate, and very energetic. She made the entire experience easier, more efficient, and even kinda fun. She was a blessing to me and has remained a blessing as I've needed to access my unit.

Darbe W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Ambra D. 
Rating:
5.0

Mrs. Smith was very professional, courteous and pleasant to interact with in conversation. I will enlist this location again in the future.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN B. 
Rating:
5.0

Kenny was very nice and friendly. She explained everything very well. Great customer service. I will recommend this location.

HAYDEE V. 
Rating:
5.0

Customer did not leave a comment.

CALAN M. 
Rating:
1.0

Employee advised when I returned the truck no additional charges would be necessary. She advised we had a zero balance and gave us a receipt. Then later I checked my email and learned I was actually charged an additional day. I feel like this was definitely fraudulent.

LESIA DIANE H. 
Rating:
5.0

Great staff and very helpful.

shane b.  |  First Impressions 
Rating:
5.0

The young woman was very informative!

MISTY P. 
Rating:
5.0

Continue to provide exceptional service

RODNEY R. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

I appreciate the professionalism and friendliness that was exhibited at this location. It's nice to receive this level of customer service. Thank you.

DIANA P. 
Rating:
5.0

Customer did not leave a comment.

Britney J.  |  Online Move In 
Rating:
3.0

I was over charged for the rental. I kept the truck for two days. I was made to pay for someone else rental when I was the driver for them when they didn't pay for everything before I could get my owe rental again despite the fact that they never had a problem with me in the past.

TARA ROBINETTE W. 
Rating:
5.0

The online reservations need to be explained to customers. I received the know how video after I tried to begin the reservation process. The experience at Tarrant Dr. location was excellent.

Ynette K. 
Rating:
5.0

It was far away from my house but very nice.

AFFRICA M. 
Rating:
5.0

The lady that helped was absolutely wonderful. For working on a holiday, to bring very busy she had the best customer service and very knowledgeable!

MALYNDA G. 
Rating:
5.0

Ms. Brea was excellent she represented the company well. Awesome personality and people skills🏆great experience, will be back again!! Keep up the good work.

CHARLOTTE L. 
Rating:
1.0

Customer did not leave a comment.

Azmi B. 
Rating:
5.0

Customer did not leave a comment.

Erica D. 
Rating:
5.0

Customer did not leave a comment.

Tammie B.  |  First Impressions 
Rating:
1.0

The attendant never really helped me with the return process. She was on the phone the entire time.

Ira C. 
Rating:
4.0

Rep was professional but had bit of a Dry personality. She seemed impersonal but overall very informative and detailed.

Dawana W. 
Rating:
5.0

Keep up the good work

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Suzanne E. 
Rating:
5.0

Customer did not leave a comment.

BRENDA L. 
Rating:
3.0

Customer did not leave a comment.

CORINA F. 
Rating:
5.0

Customer did not leave a comment.

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

LACATTIE N. 
Rating:
5.0

Everything was great

PHILLIP L. 
Rating:
5.0

Nothing, keep up the great work you guy's do for people.

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Online ordering and confirmation glitches horribly. Workers were kind and great customer service though so thank you for that :)

MEGAN C. 
Rating:
5.0

Customer did not leave a comment.

Merissa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany D. 
Rating:
5.0

The staff was great!

LAMONT W. 
Rating:
3.0

I had an extremely frustrating experience. I spent over an hour at a “Uhaul pickup location” which was actually a William's Chicken on 201 N. Jefferson trying to get into a Uhaul. The lock was broken, there was no key drop box. The “manager” who also seemed to be running the gas station and the chicken spot was not helpful, he disappeared and left me in the parking lot to deal with it on my own. After 3 different calls to customer service, someone finally transferred my reservation to the 2455 Tarrant Rd. location where I was finally able to get my Uhaul. 2 of the service reps I spoke with promised me to extend my reservation from 6 hours to 24 hours due to the inconvenience of it taking over an hour just to pick up my previously reserved truck, but after a 3rd call I was told there was no updates to my account. There needs to be better communication between representatives and locations all around to ensure this does not happen to anyone else.

Mariah R. 
Rating:
5.0

Customer did not leave a comment.

JASMINE A. 
Rating:
5.0

Kevin (I believe that was his name) was super nice and helpful!

STEPHEN P. 
Rating:
5.0

All perfect

Claudio V. 
Rating:
5.0

Customer did not leave a comment.

Andre O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

We had a very hard time just paying to get the truck at the office. The associate didn't quite know what to do so it took a lot longer than it needed too

Michael T. 
Rating:
5.0

My experience was great. The associates were very nice and checked me in and out quickly. I would definitely recommend renting from this location.

Jamisha P. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
4.0

Customer did not leave a comment.

DANA M. 
Rating:
5.0

Please have the elevator looked at. It goes very slow after going up about a foot then moves very slow. If one of two carts the elevator moves up 6 inches and adjusts but then goes down the same distance when you step in to get the other cart.

Allan R. 
Rating:
5.0

Customer did not leave a comment.

AHMAD Y. 
Rating:
5.0

Customer did not leave a comment.

Ashley V. 
Rating:
5.0

Customer did not leave a comment.

Rogerick B. 
Rating:
3.0

Customer did not leave a comment.

RUBY P. 
Rating:
4.0

Friendly attendant. I had issues reserving a truck online. I went to a different location and had to wait 30 minutes just to speak to the employee. At the Grand Prairie location I was able to speak to the employee immediately.

Jameson G. 
Rating:
5.0

I feel my things are in a safe place.

LETICIA D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
1.0

The contract stated the the gas tank was full. It was not full. It was a little less than 3/4 yet I was still responsible for filling it up. Also, it's complete bullshit that you cannot change the drop off location. Sometimes plans change and if that happens then you have to pay for it. So stupid.

Billy W. 
Rating:
5.0

Excellent customer service

Scott W. 
Rating:
4.0

Gabby and the other young lady on the evening shift. Her name started with a K.were great. Customer service is very important and I thank them for being so efficient and professional.

CRYSTAL C F. 
Rating:
2.0

Customer did not leave a comment.

Paloma R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

N/A

Chenitha B. 
Rating:
2.0

I was charged $20 because of incorrect information and the worker was rude and was not understanding at all.

Kyra S. 
Rating:
5.0

I know there is always room for improvement but, I didn't see where any need to be made. this location is by far the best that I have ever worked with! Kudos!

Lamonica W. 
Rating:
5.0

Customer did not leave a comment.

noel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO M. 
Rating:
5.0

Wverything was just fine

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Madison B. 
Rating:
5.0

Thank you Gaby for your assistance!!!

JOSE C. 
Rating:
5.0

The lady that checked me in and gave me my storage unit and showed me where it was located at was super helpful, friendly, kind and a pleasure to be around. She was great.

Cody Y.  |  First Impressions 
Rating:
5.0

Mark was very nice and extremely helpful!!

shauntae c.  |  First Impressions 
Rating:
5.0

Very good people and respectful

Paul M.  |  First Impressions 
Rating:
5.0

Kathy and Paul were extremely friendly, helpful and accommodating, despite the adversity of an uncooperative computer.

Nancy P.  |  First Impressions 
No reviews have been submitted for this location.

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