Customer Reviews for U-Haul Moving & Storage of Grand Junction

3,415 comentarios

2949 E North Ave   Grand Junction, CO 81504

(970) 241-5933

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(970) 241-5933

2949 E North Ave
Grand Junction, CO 81504

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JULIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY T. 
Clasificación:
5.0

Great truck ran well, no issues.. Friendly helpful people.

DAVID S. 
Clasificación:
5.0

Coffee and donuts

JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
2.0

You need to fix the app for pick up and return I had to pay the 20 extra fee because your site could never find me. When I went to pick up the truck, your site couldn't find me either. Card reader didn't work and everything had to be entered by hand so it took twice as long as it should have to pick up.

Kevin T. 
Clasificación:
5.0

I will definitely be utilizing secure storage units with Uhaul for my future moving needs. This made the whole experience so much easier and less stressful.

Adam M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gonzalo O. 
Clasificación:
5.0

Friendly quick accurate

HARRY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aimee G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOB F. 
Clasificación:
5.0

I found that the people at the U-Haul on North St went above and beyond to help me when I needed it.

MELISSA B. 
Clasificación:
5.0

I have rented from this location several times and I don't see the need for improvement anywhere. The staff has always been very courteous and helpful. The equipment always clean and in excellent condition.

BETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOROTHY F.  |  Overall Experience 
Clasificación:
5.0

All your service was excellent for us.

HOSANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAITLYNN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA D. 
Clasificación:
3.0

On more than one occasion I encountered homeless persons hanging out at the UHaul location where I have rented 2 storage units. Not only were they hanging out outside the UHaul storage units, they were going in and out of a unit in which it seemed that multiple males were living in the unit. All of which makes me extremely uncomfortable to continue to rent my units for multiple reasons. First, I usually visit my units alone bringing safety to the fore front of my concern. Secondly, the risk factor of theft and fire.

STACY W.  |  First Impressions 
Clasificación:
2.0

My rental was filthy on the inside. The engine sounded like it was going to blow up. Thank God it was used for a local move. It would not have made it if my move was out of town.

STACY W. 
Clasificación:
5.0

The man I dealt with was very cool and friendly

DANIEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa P. 
Clasificación:
2.0

Customers cannot reach the drop off location directly by phone but must go through a uhual operator who must call on the customer behalf. I called the drop off site four times and was told by operators they reached them and they would call me, but they never did.

JOSUE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHLEEN B. 
Clasificación:
5.0

Great customer service- friendly and professional start-to-finish.

LISA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

The unloading help arrived on time, Unloaded efficiently, and were easy to contact. The person that checked me in new who I was before I even spoke. The check in was very easy. Thank you for the help. Charles James

CHARLES J. 
Clasificación:
5.0

Thank you the trio went fantastic

DARRELL C. 
Clasificación:
3.0

The location rating of average is due to the construction work being conducted on the floor. Once that is complete I think it would rate at least 4 stars. I've rented from this location before and have no reason not to in the future. Good selection and helpful staff.

DWIGHT R. 
Clasificación:
5.0

They were awesome! We were in and out when picking up the truck and returning the truck. It helped to get us to work on our project of the day and not have to stand around waiting for service. Thanks.

ELIZABETH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

Love love love this crew ❤ 💙

JENNIFER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore O. 
Clasificación:
5.0

No problems. Everything went smoothly.

CHRISTOPHER S. 
Clasificación:
5.0

The BEST!

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Z. 
Clasificación:
5.0

Nothing that I can think of. Thanks!

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEE H. 
Clasificación:
4.0

Wow the kid that handled the rental for your company was 😎 awesome. What a great representative, I applaud him.

SHERRIE Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELINDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C.  |  First Impressions 
Clasificación:
5.0

None it was ready to go!

AARON G. 
Clasificación:
1.0

Larry was rude and over charged me simply because I was in a hurry. You really should pay more than minimum wage.

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

robin M. 
Clasificación:
5.0

Our trip was really good. However, the only thing I would recommend is to put cruise control in your trucks... especially for long trips. Driving 14 hrs straight through is rough on the foot and leg! Other than that, it was good.

BRIAN C. 
Clasificación:
1.0

Called to confirm rental of a 20 ft. UHaul per text message from UHaul. Confirmed my reservation with clerk who answered phone. Called again the day before pickup to be sure of open hours and was told I did not have a reservation at that location. Once I was assertive and repeated the conversation I had word for word on the prior phone call I was told to hang on a minute. After SEVERAL minutes the person came back on and told me I needed to be there by 9AM to pick up the UHAUL since she was leaving for the day. I was located 1 and a half hours from them and this was 8:30 AM, I told her this. She stated she would have someone there in that case who could do the paperwork. When we arrived at the pickup location our rental was handled via a phone call. The truck was never inspected with a UHAUL representative. I was handed the keys after the phone call and told where it was. There were several scratches on the UHAUL that we took pictures of, the gas tank was not on the level it stated it was in the contract I received via email and the truck was nasty both inside and out! These are only the beginning of the problems. Once we got the UHAUL loaded and our car hooked up to the tow dolly, we headed out. We filled the tank up prior to our trip half way across the country. I must not here that UHAUL is the ONLY moving company to only give 5 days for the trip we were making and doesn't offer unlimited miles- they were also the ONLY moving company with a vehicle available for the dates we needed. Once we got on the interstate we realized something was odd- we had a terrible time getting the uhaul past 45 mph! It would bounce and shake and had a horrible time going into the higher gears. There was NO transmission fluid in it, and hardly any oil!!! The small bit of oil in the truck was black as sludge. Incredibly disappointing doesn't even begin to cover our experience. This is a company who knew we were traveling halfway across the country, over steep mountainous terrain and didn't bother to issue us a vehicle that had been serviced!! Our move wound up costing us more time and money than it should have in fuel, food and hotel costs, not to mention the stress it caused on what should have been an otherwise beautiful drive- but when it takes you double the time to get from point A to point B- the scenery becomes secondary to just getting where you are going in one piece. I can't say I've EVER been this disappointed in a rental from UHaul as I was this one. My extended family who had an upcoming move has decided to go with a different company as will I from this point forward. I really cannot understand better serviced vehicles knowing someone is going to take it across mountains!! This is one move that cost us wayyyyyy more than in should have- buyer beware!

Tammy H. 
Clasificación:
5.0

The person at the front desk and same person who checked me out was professional, kind and efficient. The van was clean and check out and check in was fast and easy. ¡Gracias!

SUSAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
3.0

El cliente no dejó un comentario.

TENA R.  |  Overall Experience 
Clasificación:
5.0

The facility was well maintained and the staff was very helpful. They were there to answer all my questions and provided assistance when needed.

Robert K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE T. 
Clasificación:
5.0

Even though I had to change my pick up time and day, everything was easy and perfect.

RIGOBERTO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaid B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert K. 
Clasificación:
5.0

Excellent service

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas O.  |  Overall Experience 
Clasificación:
5.0

They have been great every time I've been in there. I use the auto transport trailers a lot locally and have never had any issues.

JUSTIN J. 
Clasificación:
3.0

Wish they would of been more accommodating as to what location to pick it up in since it's on the website but don't honor certain locations. Other than that great truck and did the job I needed.

Andrew Y. 
Clasificación:
5.0

The whole process went well. Trailer equipped with good tires which made the ride smooth. Continue what your doing from ordering to return.

VINCENT C. 
Clasificación:
4.0

Very easy and pleasant experience picking up and returning the rental truck. I would definitely use this location again.

BONITA G. 
Clasificación:
3.0

Manager in store who provide truck was aggressive. Person who check the truck when I returned it's good.

HERMAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

this agent accepted the unit as my planned drop-off location was closed at 5pm. very nice rep!

George H. 
Clasificación:
1.0

Upon arrival at this location, the employee there rode up on his motorized scooter, right in front of my husband, with my 3 granddaughters close by, almost hitting my husband. The employee was rude, yelling that it was 5:00 p.m. and that they closed at 5:00 p.m. and we needed to leave. The employee then closed the door, which we had the code for, and told us to leave. The employee didn't care that we had a truck full of furniture and that we all had to work the next day. He told us that it was on us, and we should know what the paperwork said about the facility closing at 5 on Sunday. I'm very upset about this behavior. We had the code and unit number, the facility is not a locked facility, meaning that we could have access to the unit even after 5. We had to find another place to rent and store our things. We would never in my life use this facility in any way, shape or form!!!

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

delia g.  |  Overall Experience 
Clasificación:
4.0

Your morning employee Lanny threatened me with cancelation of my contract. I felt threatened by this and it impacted the overall impression of this facility. All the other staff went above and beyond. Had he canceled my contract, I would not have been able to do what I needed and also cost me in a non performance fee. DEFINITELY NOT WHAT I WOULD HAVE EVER EXPECTED.

steven B. 
Clasificación:
5.0

The return process was easy and the gentleman greeted me with a smile and was friendly keep up the great work!

MARCUS J. 
Clasificación:
5.0

Very accommodating and expedited service, always choose this location. Thanks again Lonny and crew!

JOHN G. 
Clasificación:
3.0

Horrible customer service from the GM.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND W. 
Clasificación:
5.0

Check in was great and fast. Treated with courtesy! Been awhile since I've heard Yes Sir and Thank you.

Karen K. 
Clasificación:
1.0

not happy our truck had problems and caused us to be late returing it and they charged us for addational day even thought we called and did an after hours drop off a few hours after our return time and got charged a higher mile rate then what we were told

CADE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERTO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melania R. 
Clasificación:
5.0

Everything went smooth.

Thomas B. 
Clasificación:
5.0

The bed of the trailer was full of debris.

Bob I. 
Clasificación:
5.0

El cliente no dejó un comentario.

tara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
1.0

Lonny the "manager" has poor social skills and it effects his customer service. Snarky unpleasant attitude is off putting. He referenced that he made "lots of money" as a weird flex for his lack of personal tact. Would never do buisness with this establishment. Would seek to steer anyone I knew to never use this branch of the uhaul organization. This place is a dud.

JAIME M. 
Clasificación:
5.0

Service was great!

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
5.0

the entire crew was very helpful & patient - thank you!

Matthew B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

James Lewan did an excellent job both checking us out with a trailer and checking us back in. Thanks for employing him!

Greg L. 
Clasificación:
5.0

They were extremely nice and helpful. Really appreciated how they treated us.

DOROTHY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary Dale H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARISA B. 
Clasificación:
4.0

Nothing customer service is outstanding Definitely use you for all my rental needs.

ROSE W. 
Clasificación:
5.0

U-haul is the GREATEST!

James L. 
Clasificación:
4.0

Access to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.

Douglas O.  |  First Impressions 
Clasificación:
2.0

I reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don't understand why it even lets you make a reservation if you're not going to be guaranteed the unit.

Ashley L.  |  First Impressions 
Clasificación:
5.0

Piece of Pie, Easy as Cake.

JAMES L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sintia r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tommie j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa r.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MOLLY L.  |  First Impressions 
Clasificación:
5.0

Val was precise and efficient in setting-up my account.. I am very pleased with the clean facilities and the storage unit assigned to me (1023). Farley Inglis .

farley i.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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