Customer Reviews for U-Haul Moving & Storage of Grand Junction

Rating:

5.0

Everyone treated me with respect and you still take cash instead of a bank card which a 68 year old man who hates banks thank God for people like you thank you

Rating:

5.0

It was a quick and easy check out and check in. Excellent service!

Rating:

5.0

Every thing went well, reserving, pick up and return

Rating:

5.0

You were great.

Rating:

3.0

Daily rate does not indicate a rental rate so that was very disappointing!!!

Rating:

4.0

One of the best Uhauls I've ever dealt with.

Rating:

4.0

$19.95 advertising rate turned into over $80 by the time we also spent $6.26 on gas. Why advertise that rate when you tack on taxes, mileage and other fees. $80 to move a used bed across town. Ridiculous 😒

Rating:

5.0

Good customer service happy customer

Rating:

5.0

Thank yall you made my move easier

Rating:

4.0

The gentleman who helped us was very helpful (I can’t remember his name). Although he was busy and working by himself, he was was able to multitask and provide great service

Rating:

5.0

Always great value for my money workers are always helpful and courteous, and very knowledgeable about the products

Rating:

1.0

Was told the unit I rented was unavailable at first but web site said it was. Had to confront the guy about it.

Rating:

1.0

Horrible customer service. Will never go back to this location again

Rating:

4.0

Friendly staff, easy location.

Rating:

5.0

No recommendations

Rating:

5.0

Very helpful, arranged for drop off at location on Monday.

Rating:

4.0

Corporate software again very difficult for this per person to access. Took repeated attempts to finally see account. UHaul has good products and some employees but this are totally degraded by the Corporate software..............................

Rating:

5.0

I think improvements need to be made in the App. The employee larry was so helpful but the verification code process doesn’t work. I attempted it 5 times and an error code occurred each time. He doesn’t get his incentive pay and that is an internal application problem.

Rating:

5.0

Lower prices, provide coffee and maybe a muffin. Please ensure there is at lest 1 banana nut muffin for me. Astalawinnebago!!

Rating:

5.0

Easy return - nice organized facility & even nicer help!

Rating:

4.0

Check padlock on as this one was broken

Rating:

5.0

Excellent customer service. I have used this location for multiple moves. I have always had a great experience.

Rating:

1.0

The general manager was extremely rude and mean to me unwarranted his name is Lonny Bloss. I will never recommend this location or any location associated with him to anyone.

Rating:

5.0

Nothing the customer service was excellent

Rating:

5.0

It's always convenient and easy to rent from this location. Great hours, great trailer options, they have always had what I needed. Easy pick-up and drop-off. Useful products inside as well.

Rating:

2.0

The cab of the truck had cigarette ashes and butts on the floor when I picked up the truck. I am very allergic to cigarettes and cannot be around the scent of them or come in contact with the smoke. The first day of the ride was challenging and I had to pull over a few times. Also, I purchased my own car cleaner and odor remover to make the trip bearable. The smoke and scent of cigarettes infused into the filters of all vehicles and leaves an odor that is difficult to remove. I don't recommend picking up U-Haul trucks from a location that does not clean out its vehicles before another pick-up.

Rating:

4.0

The computer system was very slow when returning the vehicle but service was great!!

Rating:

5.0

Great Job

Rating:

4.0

Add late night taco stand!

Rating:

5.0

Kaylam did a great job!

Rating:

4.0

It is not very easy to find the entrance and the parking area is a little tight for the bigger trucks. The trucks are well maintained and the people are friendly.

Rating:

4.0

U-Haul app is not user friendly and depending on location not easy to access. The app made things more difficult than expected.

Rating:

5.0

Not a thing rival went smooth

Rating:

5.0

No improvements. Staff was friendly. Great customer service.

Rating:

1.0

The guy at the counter at pickup was so rude. I am not super good with driving large trucks , after not being able to back up a 26 foot truck due to it being so tightly parked I went back in and asked for help , he literally grabbed the keys out of my hands, went to the truck without saying a word and did it for me so aggressively. Also the uhaul had a check engine light on which was unsettling . Very disappointing experience.

Rating:

5.0

Staff was friendly and helps.

Rating:

5.0

You did a great job. The whole moving experience was pleasant and your staff cheerful and aconemadating.Thank you U-Haul. Joe C.

Rating:

5.0

A quick lesson on how to attach straps and chains for car hauler.

Rating:

5.0

Amazing customer service. Very timely and curtious.

Rating:

4.0

The checkin online to return equipment did not work, even after multiple attempts. I’m not sure if this was just a glitch since the app worked great many times before. Staff at location were awesome!

Rating:

5.0

Both staff helped me with the pick up and drop off process. They were both very friendly and helpful!!!

Rating:

5.0

Everything's was done perfict.

Rating:

5.0

U-Haul associate was friendly and helpful.

Rating:

5.0

They were so kind and helpful!

Rating:

4.0

Not require them to use the app to pick up/drop off equipment.

Rating:

3.0

Had to drop off trailer when it wasn't open due to uhaul inappropriately planning there business.

Rating:

5.0

Have them down load the app ahead of time

Rating:

3.0

Poor communication skills. Rude interaction when I went to pick it up. Argumentative employees.

Rating:

3.0

Yes but with caution. Staff did not have the additional items ordered via the app in the truck. Neither did they care to pull those items and load them for me. Also, they did not want to sell me boxes. I was told to go to the Free boxes stashed by the stacks of new boxes and take what I wanted. There was no used boxes worth taking so I grabbed the furniture pads and left with the truck.

Rating:

3.0

Trailer I rented did not have a license plate

Rating:

2.0

Lonnie the manager was rude, abrasive and wouldn’t help anyone unless they downloaded the U-Haul app. My time is valuable and I spent 30 minutes trying to get the app downloaded and checked in. I will not return to this location if I have a choice.

Rating:

5.0

Nothing: The fellows that serve customers at the 2949 East North Avenue in Grand Junction, Colorado do an excellent job!

Rating:

5.0

I will always use U-Haul before any other. They know how to treat their customers right!!!!!

Rating:

5.0

Excellent Staff very kind and helpful Reassured with security services cameras and a great staff

Rating:

5.0

Excellent staff

Rating:

5.0

Terry was courageously professional. Was beyond understanding and helpful beyond measures!

Rating:

1.0

The staff was, really nice and everything was nice and clean.

Rating:

1.0

Staff was rude with horrible attitudes..on multiple occasions the doors were locked early...

Rating:

5.0

If every business had the kind of customer service that I was given then we wouldn't need reviews. They were great, very helpful kind, and professional.

Rating:

5.0

Well kept facility, secure and clean Helpful staff

Rating:

5.0

The staff was fantastic, friendly helpful, and informed.

Rating:

5.0

The lady that helped me with extremely nice and helpful and beyond understanding. She made me feel comfortable renting a unit there and made getting through paperwork as easy as she could. An amazing employee over all.

Rating:

5.0

I have always used U- haul and will in the future. They have always found answers for me and made what I needed happen.

Rating:

5.0

Mr. Piniero was the most helpful agent ever. Ii am surprised that you are able to keep him. I mean, seriously, wow.

Rating:

3.0

It felt to crowded

Rating:

3.0

Came to put a couch in my storage and couldn’t get in . The old managers phone number was on the door , not the new one . So I called the 800 number and they gave me the new manager phone number , I left a message on his voice mail and he has yet to call me back . It’s been over 24 hours . The original sales person was wonderful though

Rating:

5.0

Very helpful and friendly staff.

Rating:

3.0

Getting a dolly into the inside units is a pain in the a$$ The ramps inside and out have ledges that make it extremely difficult.

Rating:

5.0

Helpful and

Rating:

4.0

Indoor storage units clean and well kept.

Rating:

5.0

Very pleased with all your help

Rating:

4.0

Larry is not the friendliest person I’ve ever met. I think he forgets who the customer is

Rating:

2.0

I had mice feces all over my stuff and half of it was ruined

Rating:

4.0

?

Rating:

2.0

Don't lose your key and use your own bolt cutters to cut off. I caused no damage I am a licensed contractor in Colorado and if hiring a lock smith is what they wanted who's to say I don't locksmith can locksmith or insured with a higher level of insurance than a locksmith. I'd say below average because the manager Lonny need a brake check in customer service and learn to get all his information straight before calling someone a lier.

Rating:

5.0

Probably one of the most courteous and friendly storage units I’ve ever been to in my life. Customer service is number one down there you can tell

Rating:

5.0

It was a good unit and facility

Rating:

5.0

Very clean and professional environment! Thank you!

Rating:

4.0

the only down side was i reserved a unit at a specific facility online and it placed me at a different uhaul facility a couple miles away. the staff was very nice and friendly and helpful.

Rating:

5.0

Thank you for everything

Rating:

5.0

Excellent staff and service. Thank you! Recommend for all your storage and moving supplies.👍

Rating:

5.0

The dark haired woman who helped me was wonderful! Everything was ready, clean, and super easy.... I should have rented here ages ago!

Rating:

1.0

Very rude and poor customer service. I was getting phone calls and messages asking me when I was moving into my paid for unit. I called to explain my situation and was told I needed to move into it before someone else did...? Who moves their stuff into strange units and it should show as rented in their system so it shouldn't be rented twice...? It's "employee owned" apparently but I was told they would continue to harass me until I moved in. I closed my unit...I have enough going on in life then to be harrassed by some crazies at some storage place over my paid for unit. I bet they get real rude and aggressive with you if you're a day late but to be harrassed over a unit that is paid up is BS. Never doing business with this location ever again

Rating:

5.0

We all seem to move at some point in our lives. UHaul is always the dependable go to.

Rating:

4.0

Other than the long waits in line with seemingly no one around to help expedite things it was a good experience. An awful personal experience for me, but UHaul did a fine job.

Rating:

5.0

Long did a wonderful job taking care of my experience here . Rhanks so much

Rating:

2.0

Signs clearly indicate 24hr access but faculty closes at 5:00pm. Truly unbelievable

Rating:

1.0

The facility advertised access to the unit until 10pm. I showed up at 7 pm last night and couldn't get in. Multiple other people stopped by in the 2 hours I was waiting and they were also upset they couldn't get in. I need to drop things off at 7 tonight and the office told me I wouldnt be able to get in and there is nothing they can do. I have had my money scammed away and am a full time college student and full time worker. I have to sleep in my car until I can get my money back from the man that scammed me. I will not be able to sleep in my car and will have no place to sleep tonight unless I can put my things in the storage unit. I would never have gotten the unit from u haul if they had informed me the hours werent as advertised. The staff told me there is nothing the can do.

Rating:

3.0

I have one complaint. I move from one state to another. Rented a uhaul and a storage unit. When we got to the destination to unpack the uhaul, the storage we rented was not available. They only had one other storage available for 50 more. So we had no choice but to get it. They would discount the storage unit to the reserved price which I thought was bad business. It was reserved and they should have honored the price. Luckily they had 1 larger unit. Not sure what we we have done if they had no units.

Rating:

5.0

The staff at U-Haul was awesome.

Rating:

5.0

It went very well. Everyone was nice and the storage unit was cleaned before entry. Thank you.

Rating:

4.0

the only coment is that is to expensive for the size

Rating:

5.0

great overall experience

Rating:

5.0

I will definitely be utilizing secure storage units with Uhaul for my future moving needs. This made the whole experience so much easier and less stressful.

Rating:

3.0

On more than one occasion I encountered homeless persons hanging out at the UHaul location where I have rented 2 storage units. Not only were they hanging out outside the UHaul storage units, they were going in and out of a unit in which it seemed that multiple males were living in the unit. All of which makes me extremely uncomfortable to continue to rent my units for multiple reasons. First, I usually visit my units alone bringing safety to the fore front of my concern. Secondly, the risk factor of theft and fire.

Rating:

5.0

The facility was well maintained and the staff was very helpful. They were there to answer all my questions and provided assistance when needed.

Rating:

5.0

the entire crew was very helpful & patient - thank you!

Rating:

2.0

Because Every time I went to my unit my boxes were wet on top. The ruined some pictures that I have no way of replacing.

Rating:

4.0

Access to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.

Rating:

2.0

I reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don’t understand why it even lets you make a reservation if you’re not going to be guaranteed the unit.

Rating:

1.0

I was given one storage unit, only to find it was already occupied. When I went to the office to sort it out, the staff member was exceptionally rude because it was “close to closing.” He gave a another unit, across town, that turned out to also already be occupied. At that point, the office was closed and I had to find alternative storage because I didn’t have time to wait until morning because I had to be out of my house by the next day.

Rating:

5.0

Lonnie and his crew were so very friendly and helpful!

Rating:

1.0

Certain Staff are very rude to customers to the point they walk out and go elsewhere. I have rented equipment and storage units many times at this facility through the years and every time there has always been rude unaccommodating staff at some point through the process. I will not use this UHaul facility ever again.

Rating:

5.0

Piece of Pie, Easy as Cake.

Rating:

5.0

I feel very secure having my items in the storage unit.

Rating:

5.0

I entered my code and the keypad said hello Rebecca so I knew I did it right but the alarm still went off when I lifted the door.

Rating:

4.0

staff always available and willing to help.

Rating:

5.0

This U haul store is very friendly. Had a lot of patience with me. Customer service was great and fast. The rates were great. And very understanding when I had to pick the truck up later . So very convenient . Thank You I would recommend this store to everyone.

Rating:

2.0

The customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.

Rating:

5.0

Helpful and friendly staff

Rating:

4.0

Good overall experience. 🙂

Rating:

1.0

My unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.

Rating:

5.0

Seamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.

Rating:

5.0

I think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....

Rating:

4.0

My rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.

Rating:

5.0

Very friendly, helpful staff.

Rating:

1.0

Took 20 minutes to do the paperwork and my unit was full of empty boxes. Another 20 minutes of paperwork to get a unit miles away. Then I had to go back to the 1st place to return the trailer. It took 3.5 hours to get the wiring harness in the Springs. 10 minute job.

Rating:

5.0

From move in, to move out, and rental of uhaul, the employees here have always been amazing.

Rating:

5.0

Easy and quick service.

Rating:

5.0

Val was precise and efficient in setting-up my account.. I am very pleased with the clean facilities and the storage unit assigned to me (1023). Farley Inglis .

Rating:

5.0

Great!!!!!

Rating:

3.0

People there don't seem to know what they are doing. I would prefer to go to another store, not even U-Haul again. They screwed up my truck order, their card system is messed up, don't know codes.

Rating:

5.0

Great place to store your things.

Rating:

5.0

Easy peasy

Rating:

5.0

What perfect timing for a free month of storage!!! Thank you so much! It was easy and quick and very much appreciated!

Rating:

4.0

Staff and facilities well kept clean staff helpful and friendly. Professional

Rating:

5.0

The only things I would hope to happen would be for there to be a senior citizen discount and possibly discounted prices for loyal long term customers.

Rating:

5.0

I have had units at this location for many years and the staff have always been very good to me. I have known Vicki for many years and she is like family to me.

Rating:

1.0

Worst moving experience I've ever had. No one knows what they are talking about. No consistency between employees. They all have bad attitudes other than a single employee.

Rating:

4.0

The customer service was very pleasant. And very helpful. I will for sure come back again. Thank you again.

Rating:

3.0

The U-Box experience was good and convenient you just need to get your billing department fixed.

Rating:

5.0

The best

Rating:

5.0

Amy was great to work with. Very professional and helpful.

Rating:

5.0

The service was great when I moved in years ago. Years later, moving out was an easy process.

Rating:

5.0

No problem

Rating:

5.0

Everyone was very nice and helpful

Rating:

4.0

Good customer service

Rating:

5.0

Willing to please customer.

Rating:

5.0

Staff were efficient and courteous. It was a pleasant experience.

Rating:

5.0

👍🏼

Rating:

5.0

Access is allowed only during business hours, but the hours are very convenient. The staff goes above and beyond to help and serve you. Very friendly and answers all questions.

Rating:

5.0

Good people

Rating:

3.0

First unit we rented, leaked rain water on some of the items stored.

Rating:

5.0

Equipment was ready when scheduled. Easy access.

Rating:

5.0

Staff very helpful. I definitely will use U-Haul for my storage purposes

Rating:

1.0

Facility way 2 hot,not enough staff at the counter, hours are horrible, Phone calls put on hold for 15min, staff was always eager to leave and tell you what time they close, not worth the money!!!

Rating:

4.0

Efficient and helpful staff.

Rating:

4.0

Long waiting times and phone always answered by call center that does not know the local specifics.

Rating:

4.0

This a very busy business so the wait for service can take some time. You may want to consider increased staffing at peak hours.

Rating:

5.0

I would always go to UHaul in Grand Junction first, for all my moving and storage needs.

Rating:

5.0

The staff is very friendly and helpful. Very clean. Keep up the good work.

Rating:

4.0

Not enough people around to help. but great other wise!

Rating:

3.0

I had the worst expiriance with this uhaul facility and will not be going back. Found dead mice in my storage that werent there before and my stuff was only there a month Also The staff were rude.

Rating:

5.0

No complaints