El cliente no dejó un comentario.arlene D.
Customer Reviews for U-Haul Moving & Storage of Grand Junction
Grand Junction, CO 81504
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gary S.
I reserved a pickup truck to do a little yard work. When I reserved the truck online, the quote said it would $30 total with the $20 rental fee and $10 for optional insurance. By the time I returned the truck (after driving a mere 25 miles total) it cost $60 all together. I could have hired a kid in the neighborhood to do the work for a fraction of that price. It's robbery and lying. They shouldn't say it's $20 to rent a truck when in reality it's closer to 50.Ian L.
El cliente no dejó un comentario.BRENT D.
Put a sign out front indicating the location of the drop box. The guy inside mopping got way too angry about me knocking on the window and asking where it was. He yelled and was in a rage. Simple solution:. Sign on the front window indicating where to drop the keys.Keesha D.
great staff.Deanna M.
Everyone was Great, Thanks for all the help.kenneth H.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.jacob B.
Was charged extra because I dropped of after hours and Uhaul website would not let me check truck in. Not happy about that.Henry F.
Nothing y'all are busy at thatlocationSchwartz A.
Been to this locations for previous moves and they always have the items needed to make your move a little less stressful.David A.
El cliente no dejó un comentario.Trevor A.
We arrived for our 26 foot Truck that had been scheduled for pick up a week in advance, and they didn't have one. Ended up with a 20 Foot Truck. Then we use the vehicle to haul 2 loads, use 13 miles, put in 2 gallons of gas to make sure we were at 1/4 tank and then returned. The next day I am charged $118... Stated we weren't at 1/4 tank so they charged a $30 fuel fee plus $33 in who knows what else gas charge... But agreed on the mileage we used.. Doesn't take a rocket scientist to know that we didn't use more then 2 gallons going 13 miles.. And all this after screwing us on our original reservation. Then when we call Lonnie or whoever is the manager was rude and unprofessional and told my boyfriend "Come put more gas in it then!" and hung up. When he went down there to talk to him, he wouldn't come out of the back and made some lady talk to my boyfriend for him as he told her stuff over a walkie talkie intercom thing to say. waste of time and money!!! Worst Customer Service I have ever received... Extremely unprofessional.. Just a Bunch of Money Hungry scammers!! Would not recommend to ANYONE!!!Mark B.
El cliente no dejó un comentario.Rebecca C.
El cliente no dejó un comentario.Andre A.
I had a two day auto transport and less than 24 hours after picking it up from the Ceder drive location the North Ave location called me wanting to know when I was going to drop it off. Made me feel rushed. So I hurried up and finished using it then took it to there location. Apon arriving, there was a truck getting propane filled and other vehicles blocking access to there yard. Also 6 costumers standing in line at the desk. So I parked the trailer on the other side of the building from there yard in a good place next to there building out of anybodys way, not blocking any roads or driveway and left. Then got charged a $20 after hours drop off fee. Even though I dropped off around noon while they were open. Not my fault there yard was blocked and they were backed up. I will not be doing business with this location again. Will not recommend this location to anyoneBrian J.
All good no problems and very easy to check back in!Robin C.
El cliente no dejó un comentario.Donald A.
El cliente no dejó un comentario.Kimberly W.
El cliente no dejó un comentario.Nathan T.
El cliente no dejó un comentario.Pam P.
Friendly, polite, efficient staff for both pick up and drop off.Judson H.
I was impressed by the professionalism and more importantly the friendliness and willingness to help make sure all was ok.GOVE A.
El cliente no dejó un comentario.Gary F.
El cliente no dejó un comentario.Brian W.
Lonny was great to work with, really appreciated his help. Equipment was in good shape and easy to use. Thank you for a positive experience.Kenith C.
El cliente no dejó un comentario.Crystal C.
El cliente no dejó un comentario.bart P.
El cliente no dejó un comentario.KENNETH H.
El cliente no dejó un comentario.SERENA W.
Make sure there is toilet paper in the bathroomJames L.
The patch job was a joke and unacceptable in my book there was lots of very sharp edges on the ceiling and in a 4x8 trailer your touching it. Cut the family multiple times.Tyler T.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Brett W.
El cliente no dejó un comentario.Matthew M.
Walk out with the customer to the rental truck instead of just pointing to were it should be and doing a walk through to make sure everything is okay..... other than that everything else was great.Kevin H.
Staff was very helpful, kind and respectful. Second time renting a trailer here would recommend for in town weekend projects.Garrett M.
Not sure you need improvement. Pretty good experience all around.Dave K.
El cliente no dejó un comentario.Juan R.
El cliente no dejó un comentario.Jacob C.
El cliente no dejó un comentario.Brian W.
El cliente no dejó un comentario.julia p. | First Impressions
I am never using Uhaul again. I had a terrible experience and they were not helpful at all.Bronwyn D.
El cliente no dejó un comentario.Dustin F.
El cliente no dejó un comentario.Clinton P.
El cliente no dejó un comentario.Steven P.
El cliente no dejó un comentario.Stephen T.
El cliente no dejó un comentario.Kourtni G.
I guess I would say I did not like the governor which was 75 mph. With that said, I understand why you have to do it.Paul A.
El cliente no dejó un comentario.Trudy B.
The guys were very nice...the whole process was very quick!debra B.
The employees who checked me in and checked me out were kind and courteous, I appreciate that.William E.
When picking up a vehicle a few tips on it works, it. Where the gas tank is would be helpful to know and any other information a customer may need to know to operate the vehicle safely.Arlene N.
El cliente no dejó un comentario.JEFFREY P. | First Impressions
El cliente no dejó un comentario.micheal L.
Other than the long waits in line with seemingly no one around to help expedite things it was a good experience. An awful personal experience for me, but UHaul did a fine job.joseph c. | Overall Experience
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.RICHARD D.
El cliente no dejó un comentario.Ralph M.
El cliente no dejó un comentario.richard D.
El cliente no dejó un comentario.Manuel M.
El cliente no dejó un comentario.John B.
These guys are great. I have rented from this facility multiple times with no issues. Personnel always helpful and considerate to me. ¡Gracias!Steven T.
El cliente no dejó un comentario.Teresa S.
El cliente no dejó un comentario.Glenda O.
When checking in at the desk. The receptionist totally missed spelled my last name and did not even come close to spelling my first name. My phone number wasnt my phone number for the transaction so it was a bit difficult to return equipment and extend hrs of usage. But over all uhale employees were totally understanding and very helpfulTro C.
Staff was kind and process was direct. They had what I needed (small open utility trailer) with easy pick up and drop off.Garrett M.
The car carrier that we rented isn't bad need of new ratchet straps holders that hold down the front tires they are very wore out.bradly H.
Retuning the trailer after hours, but within my 24hr rental period was a terrible experience. I could not get help front the phone or chat customer service contacts for at least 20 minutes. I sat in a dark area of the U-Haul lot trying to figure out if I would be okay to just leave the trailer there since the online checkin with the reservation number would not work.Beau W.
El cliente no dejó un comentario.courtney o. | Overall Experience
Truck had ice all over which I had to scrape beforehand. There was stuff in the cabin that I had to clean out before driving.Tate C.
El cliente no dejó un comentario.Josh M.
Everything was fine & the employees were able to answer all my questions. Went well!BECKY D.
El cliente no dejó un comentario.GERALD S.
El cliente no dejó un comentario.Aaron L. | First Impressions
Extraordinario servicio al clienteKacee C.
Long did a wonderful job taking care of my experience here . Rhanks so muchmax s. | Overall Experience
El cliente no dejó un comentario.christian L.
Make sure the hardware attached to the equipment is functional. The equipment overall was very good, just a few hiccupschuck S.
Upon pick up, I notified customer service of the disrespectful approach by the GM. I intend to follow up soon and close this issue out with U Haul CorporateGeorge D.
Signs clearly indicate 24hr access but faculty closes at 5:00pm. Truly unbelievablesandy w. | Overall Experience
The facility advertised access to the unit until 10pm. I showed up at 7 pm last night and couldn't get in. Multiple other people stopped by in the 2 hours I was waiting and they were also upset they couldn't get in. I need to drop things off at 7 tonight and the office told me I wouldnt be able to get in and there is nothing they can do. I have had my money scammed away and am a full time college student and full time worker. I have to sleep in my car until I can get my money back from the man that scammed me. I will not be able to sleep in my car and will have no place to sleep tonight unless I can put my things in the storage unit. I would never have gotten the unit from u haul if they had informed me the hours werent as advertised. The staff told me there is nothing the can do.Tyler M. | First Impressions
Best ever!JOHN L.
El cliente no dejó un comentario.shaylyn P.
El cliente no dejó un comentario.PATRICIA P.
When I picked up the trailer I also rented a dolly and they forgot to put it in the truck so I had to drive back to get it.TEARINY N.
El cliente no dejó un comentario.Joann J.
El cliente no dejó un comentario.ROYAL R.
Equipment was fine, customer service was dog shit at best.ROBERT A.
Always a pleasure, easy and quick to rent from these guys.KAREN B.
The woman who helped me was extremely rude and trying to put me down for my profession as a medical assistant? Lol. She also assisted another customer on a full check out while stopping what she was doing with me. Maybe she should focus more on doing her own job, than worrying about someone else's because she also didn't give me the keys so I had to stand there waiting for that as well.BROOKE C.
El cliente no dejó un comentario.Douglas W.
Larry was great!ELLISON C.
Great check in person at desk this morning 2-18-2022 7:15 amCHRIS M.
¡Gracias de nuevo!JAMES L.
El cliente no dejó un comentario.REBECCA B.
El cliente no dejó un comentario.RHONDA S.
excellent service, quality newer van, quick electronic returnCHRISTOPHER STEP J.
El cliente no dejó un comentario.RYAN S.
I have one complaint. I move from one state to another. Rented a uhaul and a storage unit. When we got to the destination to unpack the uhaul, the storage we rented was not available. They only had one other storage available for 50 more. So we had no choice but to get it. They would discount the storage unit to the reserved price which I thought was bad business. It was reserved and they should have honored the price. Luckily they had 1 larger unit. Not sure what we we have done if they had no units.Karen L. | First Impressions
El cliente no dejó un comentario.JOHN G.
The staff at U-Haul was awesome.tommie j. | Overall Experience
Good service. Good equipment.CHRISTOPHER S.
El cliente no dejó un comentario.Tyler L.
Larry will take care of your needs.James L.
It went very well. Everyone was nice and the storage unit was cleaned before entry. Gracias.gervais m. | First Impressions
El cliente no dejó un comentario.john g. | Overall Experience
El cliente no dejó un comentario.PATRICIA P.
Lonny was great. Super nice and very helpful.AARON R.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Steven A. | Overall Experience
El cliente no dejó un comentario.Jessica E. | First Impressions
El cliente no dejó un comentario.DAVID F. | First Impressions
the only coment is that is to expensive for the sizeFRANCISCO C. | Overall Experience
great overall experienceKevin K. | Overall Experience
I will definitely be utilizing secure storage units with Uhaul for my future moving needs. This made the whole experience so much easier and less stressful.Adam M. | Overall Experience
El cliente no dejó un comentario.DOROTHY F. | Overall Experience
On more than one occasion I encountered homeless persons hanging out at the UHaul location where I have rented 2 storage units. Not only were they hanging out outside the UHaul storage units, they were going in and out of a unit in which it seemed that multiple males were living in the unit. All of which makes me extremely uncomfortable to continue to rent my units for multiple reasons. First, I usually visit my units alone bringing safety to the fore front of my concern. Secondly, the risk factor of theft and fire.STACY W. | First Impressions
El cliente no dejó un comentario.Jason C. | First Impressions
El cliente no dejó un comentario.TENA R. | Overall Experience
The facility was well maintained and the staff was very helpful. They were there to answer all my questions and provided assistance when needed.Robert K. | Overall Experience
El cliente no dejó un comentario.Douglas O. | Overall Experience
El cliente no dejó un comentario.delia g. | Overall Experience
the entire crew was very helpful & patient - thank you!Matthew B. | Overall Experience
El cliente no dejó un comentario.KEITH P. | First Impressions
El cliente no dejó un comentario.Robert K. | First Impressions
Because Every time I went to my unit my boxes were wet on top. The ruined some pictures that I have no way of replacing.Catherine S. | Overall Experience
El cliente no dejó un comentario.Caroline R. | Overall Experience
El cliente no dejó un comentario.Heather P. | Overall Experience
Access to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.Douglas O. | First Impressions
El cliente no dejó un comentario.WANDA L. | Overall Experience
I reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don't understand why it even lets you make a reservation if you're not going to be guaranteed the unit.Ashley L. | First Impressions
I was given one storage unit, only to find it was already occupied. When I went to the office to sort it out, the staff member was exceptionally rude because it was "close to closing." He gave a another unit, across town, that turned out to also already be occupied. At that point, the office was closed and I had to find alternative storage because I didn't have time to wait until morning because I had to be out of my house by the next day.Erin S. | First Impressions
Lonnie and his crew were so very friendly and helpful!Rebecca M. | Overall Experience
Certain Staff are very rude to customers to the point they walk out and go elsewhere. I have rented equipment and storage units many times at this facility through the years and every time there has always been rude unaccommodating staff at some point through the process. I will not use this UHaul facility ever again.Shannon R. | Overall Experience
Piece of Pie, Easy as Cake.JAMES L. | First Impressions
I feel very secure having my items in the storage unit.Mary Ann G. | Overall Experience
El cliente no dejó un comentario.charles a. | Overall Experience
El cliente no dejó un comentario.sintia r. | First Impressions
El cliente no dejó un comentario.tommie j. | First Impressions
El cliente no dejó un comentario.TIM O. | Overall Experience
I entered my code and the keypad said hello Rebecca so I knew I did it right but the alarm still went off when I lifted the door.Rebecca M. | First Impressions
El cliente no dejó un comentario.Michael D. | First Impressions
staff always available and willing to help.william s. | Overall Experience
This U haul store is very friendly. Had a lot of patience with me. Customer service was great and fast. The rates were great. And very understanding when I had to pick the truck up later . So very convenient . Thank You I would recommend this store to everyone.angela L. | First Impressions
El cliente no dejó un comentario.Austin A. | Overall Experience
El cliente no dejó un comentario.charles m. | Overall Experience
El cliente no dejó un comentario.Patricia C. | Overall Experience
The customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.ethan c. | Overall Experience
El cliente no dejó un comentario.patrica k. | Overall Experience
El cliente no dejó un comentario.Veronica L. | Overall Experience
El cliente no dejó un comentario.Garry M. | Overall Experience
Helpful and friendly staffflordelis D. | Overall Experience
El cliente no dejó un comentario.Jacob L. | First Impressions
Good overall experience. 🙂Mike P. | First Impressions
My unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.Misty P. | Online Move In
Seamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.charles m. | First Impressions
El cliente no dejó un comentario.Zoe H. | Overall Experience
I think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....Beverly M. | First Impressions
My rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.Traci H. | Overall Experience
El cliente no dejó un comentario.sarah P. | Overall Experience
El cliente no dejó un comentario.Lisa r. | First Impressions
El cliente no dejó un comentario.Naomi C. | Overall Experience
El cliente no dejó un comentario.JEFFERY C. | First Impressions
El cliente no dejó un comentario.MOLLY L. | First Impressions
Very friendly, helpful staff.Elaine K. | First Impressions
Took 20 minutes to do the paperwork and my unit was full of empty boxes. Another 20 minutes of paperwork to get a unit miles away. Then I had to go back to the 1st place to return the trailer. It took 3.5 hours to get the wiring harness in the Springs. 10 minute job.stephen m. | Overall Experience
El cliente no dejó un comentario.mike k. | Overall Experience
From move in, to move out, and rental of uhaul, the employees here have always been amazing.Roberta S. | Overall Experience
Easy and quick service.Naomi C. | First Impressions
Val was precise and efficient in setting-up my account.. I am very pleased with the clean facilities and the storage unit assigned to me (1023). Farley Inglis .farley i. | First Impressions
Great!!!!!Walter h. | Overall Experience
People there don't seem to know what they are doing. I would prefer to go to another store, not even U-Haul again. They screwed up my truck order, their card system is messed up, don't know codes.Kathleen s. | Overall Experience
Great place to store your things.timothy s. | Overall Experience
Easy peasyJames K. | Overall Experience
What perfect timing for a free month of storage!!! Thank you so much! It was easy and quick and very much appreciated!ARIEL C. | First Impressions
Staff and facilities well kept clean staff helpful and friendly. ProfessionalLouis K. | Overall Experience
The only things I would hope to happen would be for there to be a senior citizen discount and possibly discounted prices for loyal long term customers.ANN K. | Overall Experience
I have had units at this location for many years and the staff have always been very good to me. I have known Vicki for many years and she is like family to me.SHERRI F. | Overall Experience
Worst moving experience I've ever had. No one knows what they are talking about. No consistency between employees. They all have bad attitudes other than a single employee.jacob c. | First Impressions
The customer service was very pleasant. And very helpful. I will for sure come back again. Thank you again.Stacey L. | First Impressions
The U-Box experience was good and convenient you just need to get your billing department fixed.PAMELA C. | Overall Experience
The bestPatricia M. | Overall Experience
Amy was great to work with. Very professional and helpful.GARY E. | First Impressions
The service was great when I moved in years ago. Years later, moving out was an easy process.SHERRI C. | Overall Experience
No problemhettie d. | First Impressions
Everyone was very nice and helpfulMichele P. | Overall Experience
Good customer servicejames w. | First Impressions
Willing to please customer.Betty S. | Overall Experience
Staff were efficient and courteous. It was a pleasant experience.Kenneth F. | First Impressions
👍🏼staraleine s. | Reservación
Access is allowed only during business hours, but the hours are very convenient. The staff goes above and beyond to help and serve you. Very friendly and answers all questions.Rick H. | Overall Experience
Good peopleJack M. | Reservación
First unit we rented, leaked rain water on some of the items stored.chris b. | Overall Experience
Equipment was ready when scheduled. Easy access.Robert P. | Overall Experience
Staff very helpful. I definitely will use U-Haul for my storage purposesLIZ B. | Overall Experience
Facility way 2 hot,not enough staff at the counter, hours are horrible, Phone calls put on hold for 15min, staff was always eager to leave and tell you what time they close, not worth the money!!!Blaine B. | Overall Experience
Efficient and helpful staff.Tanner P. | Overall Experience
Long waiting times and phone always answered by call center that does not know the local specifics.Wendy M. | Overall Experience
This a very busy business so the wait for service can take some time. You may want to consider increased staffing at peak hours.Wendy M. | Overall Experience
I would always go to UHaul in Grand Junction first, for all my moving and storage needs.Francis W. | Overall Experience
The staff is very friendly and helpful. Very clean. Keep up the good work.Christina H. | Overall Experience
Not enough people around to help. but great other wise!Cheri T. | Overall Experience
I had the worst expiriance with this uhaul facility and will not be going back. Found dead mice in my storage that werent there before and my stuff was only there a month Also The staff were rude.Jessica B. | Overall Experience
No complaintsAARON W. | Overall Experience
Was a good experience.Troy S. | Overall Experience
Servicios adicionales en esta ubicación
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