Customer Reviews for U-Haul Moving & Storage Of Goldenrod

8,200 reviews

508 N Goldenrod Rd   Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd, 1 mile north of the 408 on Goldenrod Rd)

(407) 282-5879

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 282-5879

508 N Goldenrod Rd
Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd, 1 mile north of the 408 on Goldenrod Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The associates were very friendly and helpful. The tire light was on so I was concerned that I was going to have an issue.

Nettie L. 
Rating:
5.0

Friendly and helpful staff.

Lane J. 
Rating:
4.0

Good job by the customer return service guy Fabian

Henry N. 
Rating:
5.0

Customer did not leave a comment.

Silvio M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Vivian R. 
Rating:
5.0

Thank you for your great job. You guys are the best. Thank you

Juan V. 
Rating:
5.0

Awesome

Jay M. 
Rating:
5.0

Great service for over 2 years. If o ever need this service again I know where to go

Pudele J.  |  Overall Experience 
Rating:
5.0

Excellent costumer service and great job blessings

Lourdes P. 
Rating:
5.0

Everything was Exellent..Keep up the Good Work..BLESSINGS..

JUAN A. 
Rating:
5.0

A breakdown of how tolls work/don't work would be great. I drove I4 to 50 because I wasn't sure I could go on 408.

Samantha K. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
4.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Excellent customer service from the representative.

Trei J. 
Rating:
5.0

This was the best uhaul experience we have had so far!

Madeline T. 
Rating:
5.0

Everything was great

Keri S. 
Rating:
5.0

This is my home Uhaul location. Everyone in there is very helpful and professional. Everything gets done very quick also. Great customer experience always.

Levi W. 
Rating:
4.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

theresa S. 
Rating:
3.0

Customer did not leave a comment.

christopher B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joey M. 
Rating:
1.0

They made me take a selfie which is very intrusive. Then they needed to call my friend as if my drivers license wasn't good enough. No one should be forced to take a selfie!

John A. 
Rating:
5.0

thanks you uhaul for your help today with truck

David W. 
Rating:
3.0

This is the second time that I try to rent a pick up truck and I am not able to , the first time the battery was dead , the second time the vehicle was not there though I had an appointment

Alain L. 
Rating:
5.0

Customer did not leave a comment.

NESTOR R.  |  First Impressions 
Rating:
5.0

Nothing

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Geronimo T. 
Rating:
5.0

NA

RUTH R. 
Rating:
5.0

Quick, easy, very reasonable price and very helpful attendants. Thank UHall.

WINFRED V. 
Rating:
5.0

I would very impressed by the U-Haul facility. It was clean, well run, efficient and the staff was very pleasant and helpful. I was very pleased that the cargo van that I rented was in great condition and very comfortable to drive. All in all it helped to make the move much easier.

Winifred C. 
Rating:
5.0

O

Thomas R. 
Rating:
1.0

The female employee who helped me with my reservation was rude and condescending. Thankfully one of the other employees was able to help her finish my reservation and get me out of there. I would never go back there if she is still working there.

Malcolm C. 
Rating:
5.0

This is a prompt service and great location!

Iradly R. 
Rating:
5.0

Online reservation was quick and easy. Picking up the utility trailer was also quick and easy. Would definitely use this location again in the future and recommend to others.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Great customer service

David W. 
Rating:
5.0

Customer did not leave a comment.

Rafael L. 
Rating:
5.0

Customer did not leave a comment.

yamil R. 
Rating:
5.0

THE ONLY THING WAS I HAD TO GO TO GET THE TRUCK IN BACK AREA WAS VERY WET TO GET TO THE TRUCK NO SERVICE TO BRING TRUCK TO FRONT FOR DISPATCH BUT OVER ALL GOOD CUSTOMER SERVICE WAS GOOD I HAVE RENT TRUCK ABOUT MORE THAN 17 YEAR ... WITH YOU GUYS

anthony A. 
Rating:
5.0

Customer did not leave a comment.

yamil R. 
Rating:
5.0

Customer did not leave a comment.

Deliz S.  |  Online Move In 
Rating:
5.0

The staff was friendly and professional.

Elizabeth A. 
Rating:
3.0

Wasn't ok I had to rent the car trailer 2 times to pick the same car, I rent the trailer less then 24 hours I had to bring it back due my personal vehicle max out the towing capacity. And later in the morning I tried to explain the GM from the site and if I can get a credit to the new rental because I rent the van with towing capacity I needed for with the same trailer..end up paying twice.. it's sad I rent a lot from that site.. they lost a good customer. And they reported in the system my gas had 7/8 of the tank I show up with the GM and it had 3/4 and he said I'll take care of the paperwork you go ahead and drive cause you have a long trip… came back around 6:30pm to return both items.. and I return the gas tan at 3/4 the employee working at the moment said you return with missing gas it's shows on the system 7/8 I told him what happen early in the morning.. apparently the Gm never did any changes..

Miguel O. 
Rating:
5.0

Customer did not leave a comment.

Marvin E. 
Rating:
2.0

Customer did not leave a comment.

Adela R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Jovanny,Jamillio, and and all his staff are very attentive and professional. Good customer service is extremely rare nowadays. Jovanny has been at this location for several years. I am a frequent customer and have spent thousands of dollars over the last 17 years. If I had to give Jovanny a letter grade it would most certainly be an A+. Jovanny is a great credit to your organization, and makes customers want to return and do business with him. In closing I would like to commend Jovanny on a job well done, and I encourage him to continue the outstanding job that he is doing. I am retired military and it pleases me to see a hard-working young man lead from the front. Regards, Travis Clemons

TRAVIS C. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Your attendant was very good. Had a great attitude and was very helpful in answering our questions.

james B. 
Rating:
5.0

It was fast and easy.

Eric R. 
Rating:
3.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Truck was dangerous and couldn't be used due to acceleration issues!! While in satellite beach for a wedding, several times while braking, accelerator would stick and I couldn't get truck to stop, one time I almost slammed into a condo wall, only thing that saved us was slamming it into neutral Again, this truck is dangerous!!!!! I almost rear ended a car due to Same issue, it was while pressing brake pedal I drive U-Haul's weekly Jan-April and never have I had this issue!!! Retire this truck

JOHN G. 
Rating:
5.0

This location is the best!!!!

TRACY H.  |  Overall Experience 
Rating:
5.0

The experience was great. Thank you knowledgeable, courteous and efficient staff.

Marvin E. 
Rating:
5.0

Customer did not leave a comment.

Jersy M. 
Rating:
5.0

Vehicles tire were not balanced therefore the truck shook badly. Horrible vehicle

RON R. 
Rating:
5.0

Customer did not leave a comment.

iralia H. 
Rating:
5.0

Customer did not leave a comment.

Ruth V. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

N/A. I needed a vehicle in a pinch and Randy and his team were able to help me out.

Luis R. 
Rating:
5.0

Great customer service every time

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

I have had seat belt problems with both trucks which T recently rented. The belt on the first truck jammed and woudn't pull out. The second one wouldn't release unless pounded on. This is obviously a SAFETY hazard and has to be solved!

chris S. 
Rating:
5.0

Customer did not leave a comment.

Tegina A. 
Rating:
5.0

Customer did not leave a comment.

Luis Anibal G. 
Rating:
3.0

Check your truck before giving a truck so big with a check engine on and with bad tires it felt I was driving a frog it was jumpy and customer service only one girl new what she was doing it took me 3 of your representatives to get the truck I rented 2 hours later time that I lost get your things together I drove for FedEx so I know what is something drivable and not imagine having to unload a 26 foot truck and loading it again to unload again because you didn't do your job right or somebody who didn't have the experience driving that jumpy truck anything could've happened

angel R. 
Rating:
4.0

Customer did not leave a comment.

Tiphanie R. 
Rating:
5.0

Customer did not leave a comment.

Melvin R. 
Rating:
5.0

so quick and simple. thanks so much

Angelia M. 
Rating:
5.0

Todo muy profesional

Teresita G. 
Rating:
4.0

Customer did not leave a comment.

DANILO S. 
Rating:
5.0

The people that very nice and friendly, willing to help you, and that's a good thing. The lady at the front I don't know her name, but she was very very nice.

Cindy G. 
Rating:
5.0

As always easy transaction and helpful friendly staff

Ariel L. 
Rating:
5.0

I have to say, the young lady behind the counter (Iris) would be the main reason I will definitely use this location again. She is absolutely the most pleasant person there. I am so glad that she was the person that helped me. Thank you so much

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Emilio G. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

If ever again I would be to move back to Orlando that will be my place to use for moving again 🙂👍

David R.  |  Overall Experience 
Rating:
5.0

Buen servicio

Jesus P. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos P. 
Rating:
5.0

Convenient location and great selection of moving vans and also supplies!

Scott C. 
Rating:
5.0

Customer did not leave a comment.

RUBEN R. 
Rating:
5.0

Like always everything perfect and fast on point 🙏🏼

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

The employee was very profesional

David G. 
Rating:
4.0

All good

Ivan T. 
Rating:
5.0

Todo excelente buena atención 👍

jonder B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

joseph G. 
Rating:
5.0

Thank e

Jaquelin R. 
Rating:
5.0

Customer did not leave a comment.

Bill J. 
Rating:
5.0

Customer did not leave a comment.

Santos D. 
Rating:
5.0

Customer did not leave a comment.

Nicaury R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrolyn S. 
Rating:
5.0

Thanks again for quick friendly service

Joshua M. 
Rating:
5.0

Gracias son muy amables

HECTOR U. 
Rating:
5.0

The exit is a little narrow for the size of the equipment and the surface up to the pavement should not be gravel

Alain L. 
Rating:
5.0

Customer did not leave a comment.

Christ the king E. 
Rating:
5.0

Excellent experience great customer service thank you

Ruben M. 
Rating:
2.0

I was signed up for roadside assistance when I only requested insurance.

Serena M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Cecilio E. 
Rating:
5.0

Excelente servicio por parte del personal .

Yamaira B. 
Rating:
5.0

Customer did not leave a comment.

Jomyra M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erick K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erick K.  |  Overall Experience 
Rating:
5.0

If I need to I would choose uhaul again thank you dianna

Dianna B.  |  Overall Experience 
Rating:
5.0

Great Customer Service.

PETER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK M.  |  Overall Experience 
Rating:
5.0

While I am sad to have to go, life is going well for me and it’s time to spread my wings. Your location and staff were always amazing and I appreciate it. Thank you all for being you!!

abilio b.  |  Overall Experience 
Rating:
4.0

Service has been pretty good. My unit does have an issue with the ceiling. I advised the workers and he said they advised me they would have it looked at,

Diann B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALADDIN S.  |  First Impressions 
Rating:
5.0

Very good Customer Service.

PETER C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramses M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXIS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria R.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maricel D.  |  Overall Experience 
Rating:
5.0

Giovanni was very professional and courteous

FAROOK M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antoinette M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lourdes G.  |  Overall Experience 
Rating:
4.0

Everything went smooth and all the staff were very polite and helpful. 👍🏽

Kenia R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
4.0

Security gate was often out of order and left open. We understand there was a work order in but for the past few months, the gate has been open 24 hours.

Dennis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myrtis T.  |  Overall Experience 
Rating:
5.0

Very friendly service staff and easy to use services.

Gregory G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gawin G.  |  First Impressions 
Rating:
5.0

At this location great. Just some locations like S Orange St orlando fl that ruins the reputation of the company.

Christian G.  |  Overall Experience 
Rating:
5.0

It wa very efficient

Israel R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Myrtis T.  |  Online Move In 
Rating:
5.0

Easy, fast, and a lot of space

Mercedita B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edwin A.  |  Overall Experience 
Rating:
4.0

Office at location was extremely friendly and provided great service.

RICARDO R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamiesue J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haydee C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aisha B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carmen C.  |  Overall Experience 
Rating:
4.0

At current this location has had road construction going on for the last 2 years. This make road access a little difficult. I know that is not the facilities fault.

Harry L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Miredel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne F.  |  Overall Experience 
Rating:
5.0

They were very professional, friendly and helpful he store was clean the storage was clean .. you need more climate control storage.

Maria h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE S.  |  Overall Experience 
Rating:
5.0

Todo estuvo muy muy bien y me trataron súper bien 100 por ciento recomendado

Braulio I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharika Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Madeline O.  |  Overall Experience 
Rating:
5.0

When I called the UHaul 800 number to get a different store facility because my original reservation was completely messed up I was told by the representative that I was getting a 10x10x10 Environmentally controlled storage room. We we arrived at the Goldenrod location it was a 10x10x6 which does not accommodate a King size mattress so I had to use a secondary storage facility. I am giving the facility an excellent rating but UHaul and my move get a poor rating at best.

Scott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teaira G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PEDROANTONIO P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yahaira s.  |  Overall Experience 
Rating:
5.0

I have, in the past couple weeks, had way more experience working with storage solutions than I want to contemplate. But, U-Haul has been exemplary both in terms of storage and truck rental.

Karina W.  |  Online Move In 
Rating:
5.0

They were amazing

Tabatha N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY KAYLA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abilio b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEY KAYLA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvette B.  |  Overall Experience 
Rating:
5.0

always friendly and very helpful!

Bryan M.  |  First Impressions 
Rating:
5.0

Good 👍❤️👍👍❤️👍👍❤️👍

Jorge D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDROANTONIO P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffani C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reinaldo G.  |  First Impressions 
Rating:
5.0

One thing am not sure if there is any lighting in the unit for when it start to get dark while am in the unit. thank you.

Maria R.  |  First Impressions 
Rating:
5.0

Richard and his staff was absolutely amazing but especially Richard! Awesome manager!!!!!!!

Lynette R.  |  Overall Experience 
Rating:
5.0

We moved down in June, had problems back home with Uhaul and absolutely no problems with this one! Amazing staff, very friendly and helpful.

Amber A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deneene G.  |  First Impressions 
Rating:
3.0

I was supposed to get a free month rent and they still charged me the month.

Mileslie G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alston P.  |  Overall Experience 
Rating:
5.0

Regular storage was clean, convenient but a bit overpriced. Staff s friendly and helpful.

Irene P.  |  Overall Experience 
Rating:
4.0

Thank u so much wonderful service

ALICIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jovel W.  |  Overall Experience 
Rating:
5.0

I have never had a complaint and the manager was very professional and helpful during the pandemic time. Thank you

Maribel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
5.0

El manager muy atento con los clientes y servicial

Luis P.  |  Overall Experience 
Rating:
4.0

quick and friendly

Seccionie D.  |  First Impressions 
Rating:
4.0

I thought storage would be bigger b/c it says 1-2 bedroom luckily for me I didn’t have furniture

MAQUITA C.  |  Online Move In 
Rating:
5.0

Todo Super bien y el trató y servicio bueno ya q es mi tercera vez q usó el servicio de store Super.

Jorge D.  |  First Impressions 
Rating:
2.0

In the 8 years that I have been there. Staff has been awesome the few times that I was there. Highly recommend this location. Thank you so much. And appreciate you all.

SYLVIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor M.  |  First Impressions 
Rating:
3.0

I closed out my unit with almost two weeks left that I paid for and was not given any money back. Very disappointed.

Gina R.  |  Overall Experience 
Rating:
5.0

I have used this location many times before and it has been pleasant and useful for me.

David R.  |  Overall Experience 
Rating:
5.0

It was the manager Richard who went over and beyond to help me, if it wasn't for him my experience with this location would have been horrible.

Tanya J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRIAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  Overall Experience 
Rating:
3.0

Not much space for big rental trucks. Very crowded facility.

Kristie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMY D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph G.  |  Overall Experience 
Rating:
4.0

My unit had an immense amount of spiders. I left my things for a month and pretty much any item that was touching walls of the unit had super webs and a possible large spider. I killed 18 just in the process of moving my things out of the unit and have been finding sneaky ones in my new place since bringing my stuff back.

Alecia V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victor M.  |  First Impressions 
Rating:
5.0

Excelente todo gracias

Nestor R.  |  First Impressions 
Rating: