Comentarios de los clientes para U-Haul Moving & Storage of Golden

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Golden

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

JAROLD M.
Clasificación:

Process is significantly too reliant on a cell phone -

Christopher D.
Clasificación:

I was amazed that the woman worker at this location was not wearing a face mask when she announced that only 3 customers were allowed in the store and some people had to leave the store because “they were starting to crack down on that sort of thing”. Workers were surly and not very nice.

Luis L.
Clasificación:

Andy, thank you for all your help. You never hesitated I'm really grateful with you and your location.

PATRICIA Y.
Clasificación:

El cliente no dejó un comentario.

MARKUS H.
Clasificación:

The customer service rep that was at the location during pickup (im sorry I forgot his name) was great! Connected the trailer. Did everything with a positive and helpful attitude.

Stephen H.
Clasificación:

Can't think of anything. Perhaps giving the staff a better view of the lot, so they can see customers more easily.

LERCY T.
Clasificación:

Excellent customer service was provided during this rental. Pandemic guidelines were followed.

RICHARD B.
Clasificación:

very helpful

MATTHEW D.
Clasificación:

Excellent customer service.

ROBERT S.
Clasificación:

El cliente no dejó un comentario.

Doug S.
Clasificación:

I filled out the pre-check in form online to save time. When I went to pick up the trailer, I was the only customer in the store and the lady behind the counter wasn't doing anything else at the time. For some unknown reason, I was met with an attitude of indifference and she acted like she was doing me a big favor throughout the entire process...basically just walking away once the trailer was hooked up to my vehicle. Very satisfied with the trailer, just really put off by the customer service or lack thereof.

Michael M.
Clasificación:

Had to drive 30 extra miles to this location due to my original location not having the equipment available. I wasn't notified until 5 minutes before I was to pick it up. Golden rep at the counter couldn't add on extra mileage to the contract.

ROBERT R.
Clasificación:

El cliente no dejó un comentario.

STEPHEN H.
Clasificación:

El cliente no dejó un comentario.

WESLEY C.
Clasificación:

We had several problems and got almost no help. Our reservation was canceled and we ended up paying more than we should have. I would like to be contacted by a customer service person, please.

Duffy W.
Clasificación:

Wet helpful staff

PAUL S.
Clasificación:

El cliente no dejó un comentario.

GARY M.
Clasificación:

well managed. recommend to anyone needing a rental or materials for moving.

Jayson B.
Clasificación:

Staff is pretty awesome. Simple in. Simple out. I'm happy

JOHNJOSEPH B.
Clasificación:

El cliente no dejó un comentario.

Alissa M.
Clasificación:

El cliente no dejó un comentario.

Rj S.
Clasificación:

The app is super slow. I use other ride share apps like Fluid and the process is a lot quicker and more user friendly. Checking in on their app takes maybe 2-3 minutes, it took me almost 10-12 to just get the keys with Uhaul.

STEPHEN H.
Clasificación:

nothing

KARL A.
Clasificación:

El cliente no dejó un comentario.

MITCHELL J.
Clasificación:

El cliente no dejó un comentario.

Brian S.
Clasificación:

El cliente no dejó un comentario.

Byron W.
Clasificación:

Attendants at both locations were very knowledgeable, careful,, and helpful. For the next: just keep up the wonderful service.

EUGENE M.
Clasificación:

Continue the course

VINCENT F.
Clasificación:

very unexpetantly Expensive.......Can't get in touch with the Mgr. Was held up in traffic fire for Two hrs. NEED last day taken off,as I called in about my predicament and was unable to return exactly on time, even though I was in route!

George C.
Clasificación:

You have a good team there it appears.

Kenneth B.
Clasificación:

Great vehicle

Glenn S.
Clasificación:

El cliente no dejó un comentario.

JOHN L.
Clasificación:

El cliente no dejó un comentario.

RYAN F.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

This comment is related to the lack of a step at the cab of the 15' truck. We had to bring a short ladder in order to get into, and often get out of, the cab. Otherwise the truck use was successful.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Todd M.
Clasificación:

El cliente no dejó un comentario.

Colton W.
Clasificación:

El cliente no dejó un comentario.

JOHNJOSEPH B.
Clasificación:

El cliente no dejó un comentario.

Colton M.
Clasificación:

We got sent around to 4 different U haul places after reserving a 26' a few days before and siad it would be available. After multiple phone calls and over 3 hours of driving across Denver, they were only able to get us a 20' uhaul and we barely made it work. You took off a whopping $50 off the bill, which is almost insulting for the amount of time we had to waste.

Dustin C.
Clasificación:

El cliente no dejó un comentario.

Evan P.
Clasificación:

El cliente no dejó un comentario.

Kimberly P.
Clasificación:

El cliente no dejó un comentario.

Jerry B.
Clasificación:

Provide clear directions for equipment return after hours. I was confused on where to park the trailer

NATHAN S.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

El cliente no dejó un comentario.

George C.
Clasificación:

They were friendly and efficient both times I have used them.

Scott P.
Clasificación:

El cliente no dejó un comentario.

Mark G.
Clasificación:

El cliente no dejó un comentario.

Jolene W.
Clasificación:

Make sure there is more than one employee on duty. Do not send out trucks with check lights on the dash. Check maintenance records more frequently? The 26" truck I was given should of never been given to a customer. A few significant safety issues. Offer compensation to a customer for lost time, wasted labor costs and possibly bring them a replacement truck so they can finish their planned move. At a minimum offer a deal for them to get another truck.

Robert C.
Clasificación:

Fast, kind and professional service.

Michael Y.
Clasificación:

Nothing or have coffee for me when I arrive. Joke

Steven C.
Clasificación:

I booked a truck on a Tuesday morning for a Saturday pickup at a location a few minutes from my house and the move site. Was told truck would be available. At 8pm Friday night the night before my move I got a call that I would have to pick up the truck about 30 minutes away- adding about 25 extra miles round trip to my day. Unacceptable- will likely never use Uhaul again

kathy H.
Clasificación:

El cliente no dejó un comentario.

PETER B.
Clasificación:

El cliente no dejó un comentario.

Brandy R.
Clasificación:

El cliente no dejó un comentario.

Paul P.
Clasificación:

El cliente no dejó un comentario.

Brian M.
Clasificación:

Both tires had no tread left.

Michael G.
Clasificación:

Just what I have come to expect from the Golden store. Been a few years since I was in and still great service

Anthony B.
Clasificación:

El cliente no dejó un comentario.

dustin W.
Clasificación:

El cliente no dejó un comentario.

Lisa H.
Clasificación:

El cliente no dejó un comentario.

IAN M.
Clasificación:

Only issue was that we reserved a 15 foot truck, and we were given a 14 foot truck. Attendant told us the 15 foot truck is actually 14 feet and some inches? Seemed a bit sketchy. Other than that, everything was perfect.

NICHOLAS O.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

I was disappointed to see an after hours charge on my receipt, I don't recall seeing that there was one, but regardless I'm not sure what additional work goes it to after hours drop off versus during work hours, and it has the advantage of reduced exposure to COVID for the customer and employee.

ANNA S.
Clasificación:

While the facility is small it was easy to drop off the trailer

John H.
Clasificación:

When I first arrived to pick up the trailer, I had to wait between 15-20 minutes, as no one was in the office. Finally, when I found two staff members working outside, they said that they would be inside shortly. After another 5-10 minutes one of them came inside and said very little. When we went out to hook the trailer up, they said very little. Thankfully, when we brought the trailer back a few hours later, there were different staff members that were much more engaging and helpful.

Tara W.
Clasificación:

El cliente no dejó un comentario.

Eric J.
Clasificación:

Everything was awesome....we will be back!

Tim W.
Clasificación:

El cliente no dejó un comentario.

STEPHEN M.
Clasificación:

Cost is a bit high. The woman who helped us—Jessica?—was 5 stars.

Michael A.
Clasificación:

Only thing I wanted to mention, the person who connected the trailer did not check the lights once you connect to the trailer he left I had to turn on the light to make sure they worked kind of disappointed in his actions

DENISE R.
Clasificación:

El cliente no dejó un comentario.

John R.
Clasificación:

El cliente no dejó un comentario.

JAMES A.
Clasificación:

El cliente no dejó un comentario.

Charles C.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

Nothinh

Laura A.
Clasificación:

Nothing to approve on. Everything was promptly on time, just as they said. Staff incredibly friendly.

PERRY W.
Clasificación:

El cliente no dejó un comentario.

Patrick M.
Clasificación:

El cliente no dejó un comentario.

Larry J.
Clasificación:

El cliente no dejó un comentario.

Scott H.
Clasificación:

El cliente no dejó un comentario.

SANDRA S.
Clasificación:

El cliente no dejó un comentario.

Brian M.
Clasificación:

Enjoyed the quick drop off/return process.

Rolland B.
Clasificación:

El cliente no dejó un comentario.

michelle J.
Clasificación:

El cliente no dejó un comentario.

Rick H.
Clasificación:

Andy was patient and very helpful.

Elaine O.
Clasificación:

El cliente no dejó un comentario.

PAUL M.
Clasificación:

El cliente no dejó un comentario.

HELMUTH H.
Clasificación:

Attitude of owner was horrible! Made me feel like it was an inconvenience to help me. I almost left to look for another location...

Jonni M.
Clasificación:

El cliente no dejó un comentario.

TRACY L.
Clasificación:

This was not our originally scheduled drop off location. The location on Cedar Drive, Lakewood, would not allow us to drop off as scheduled weeks in advance because they were too busy. Also was not given credit for gas.

Edward S.
Clasificación:

The sales “child” guy could gave been a lot more helpful. He told me the contract would go to my email but said nothing about the text to check out the equipment. I know its hard to find people today that are quality employees esp when they are younger. This may help him to grow and mature.

NATASHA H.
Clasificación:

El cliente no dejó un comentario.

Kathleen Y.
Clasificación:

Very friendly and professional staff. Smooth check in and return. Good experience!! Thank you!

Grover C.
Clasificación:

El cliente no dejó un comentario.

James V.
Clasificación:

Both pickup and drop off went quickly and smoothly.

Richard K.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

GAIL C.
Clasificación:

El cliente no dejó un comentario.

mark b. | Overall Experience |
Clasificación:

Very pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box

CURTIS Y. | Overall Experience |
Clasificación:

Fantastic service

Brett R. | Overall Experience |
Clasificación:

Best Uhaul experience yet

Robert K. | Overall Experience |
Clasificación:

Everything was great.

Edwin L. | Overall Experience |
Clasificación:

The main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.

Thomas L. | Overall Experience |
Clasificación:

U-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.

Mark C. | Overall Experience |
Clasificación:

none

Dustin F. | Overall Experience |
Clasificación:

Nydia was great! Very helpful, calm, clear, and professional.

No se han enviado comentarios para esta ubicación.

Volver
arriba