Comentarios de los clientes para U-Haul Moving & Storage of Golden

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Golden

Clasificación general:

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VINCENT F.
Clasificación:

very unexpetantly Expensive.......Can't get in touch with the Mgr. Was held up in traffic fire for Two hrs. NEED last day taken off,as I called in about my predicament and was unable to return exactly on time, even though I was in route!

George C.
Clasificación:

You have a good team there it appears.

Kenneth B.
Clasificación:

Great vehicle

Glenn S.
Clasificación:

El cliente no dejó un comentario.

JOHN L.
Clasificación:

El cliente no dejó un comentario.

RYAN F.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

This comment is related to the lack of a step at the cab of the 15' truck. We had to bring a short ladder in order to get into, and often get out of, the cab. Otherwise the truck use was successful.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Todd M.
Clasificación:

El cliente no dejó un comentario.

Colton W.
Clasificación:

El cliente no dejó un comentario.

JOHNJOSEPH B.
Clasificación:

El cliente no dejó un comentario.

Colton M.
Clasificación:

We got sent around to 4 different U haul places after reserving a 26' a few days before and siad it would be available. After multiple phone calls and over 3 hours of driving across Denver, they were only able to get us a 20' uhaul and we barely made it work. You took off a whopping $50 off the bill, which is almost insulting for the amount of time we had to waste.

Dustin C.
Clasificación:

El cliente no dejó un comentario.

Evan P.
Clasificación:

El cliente no dejó un comentario.

Kimberly P.
Clasificación:

El cliente no dejó un comentario.

Jerry B.
Clasificación:

Provide clear directions for equipment return after hours. I was confused on where to park the trailer

NATHAN S.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

El cliente no dejó un comentario.

George C.
Clasificación:

They were friendly and efficient both times I have used them.

Scott P.
Clasificación:

El cliente no dejó un comentario.

Mark G.
Clasificación:

El cliente no dejó un comentario.

Jolene W.
Clasificación:

Make sure there is more than one employee on duty. Do not send out trucks with check lights on the dash. Check maintenance records more frequently? The 26" truck I was given should of never been given to a customer. A few significant safety issues. Offer compensation to a customer for lost time, wasted labor costs and possibly bring them a replacement truck so they can finish their planned move. At a minimum offer a deal for them to get another truck.

Robert C.
Clasificación:

Fast, kind and professional service.

Michael Y.
Clasificación:

Nothing or have coffee for me when I arrive. Joke

Steven C.
Clasificación:

I booked a truck on a Tuesday morning for a Saturday pickup at a location a few minutes from my house and the move site. Was told truck would be available. At 8pm Friday night the night before my move I got a call that I would have to pick up the truck about 30 minutes away- adding about 25 extra miles round trip to my day. Unacceptable- will likely never use Uhaul again

kathy H.
Clasificación:

El cliente no dejó un comentario.

PETER B.
Clasificación:

El cliente no dejó un comentario.

Brandy R.
Clasificación:

El cliente no dejó un comentario.

Paul P.
Clasificación:

El cliente no dejó un comentario.

Brian M.
Clasificación:

Both tires had no tread left.

Michael G.
Clasificación:

Just what I have come to expect from the Golden store. Been a few years since I was in and still great service

Anthony B.
Clasificación:

El cliente no dejó un comentario.

dustin W.
Clasificación:

El cliente no dejó un comentario.

Lisa H.
Clasificación:

El cliente no dejó un comentario.

IAN M.
Clasificación:

Only issue was that we reserved a 15 foot truck, and we were given a 14 foot truck. Attendant told us the 15 foot truck is actually 14 feet and some inches? Seemed a bit sketchy. Other than that, everything was perfect.

NICHOLAS O.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

I was disappointed to see an after hours charge on my receipt, I don't recall seeing that there was one, but regardless I'm not sure what additional work goes it to after hours drop off versus during work hours, and it has the advantage of reduced exposure to COVID for the customer and employee.

ANNA S.
Clasificación:

While the facility is small it was easy to drop off the trailer

John H.
Clasificación:

When I first arrived to pick up the trailer, I had to wait between 15-20 minutes, as no one was in the office. Finally, when I found two staff members working outside, they said that they would be inside shortly. After another 5-10 minutes one of them came inside and said very little. When we went out to hook the trailer up, they said very little. Thankfully, when we brought the trailer back a few hours later, there were different staff members that were much more engaging and helpful.

Tara W.
Clasificación:

El cliente no dejó un comentario.

Eric J.
Clasificación:

Everything was awesome....we will be back!

Tim W.
Clasificación:

El cliente no dejó un comentario.

STEPHEN M.
Clasificación:

Cost is a bit high. The woman who helped us—Jessica?—was 5 stars.

Michael A.
Clasificación:

Only thing I wanted to mention, the person who connected the trailer did not check the lights once you connect to the trailer he left I had to turn on the light to make sure they worked kind of disappointed in his actions

DENISE R.
Clasificación:

El cliente no dejó un comentario.

John R.
Clasificación:

El cliente no dejó un comentario.

JAMES A.
Clasificación:

El cliente no dejó un comentario.

Charles C.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

Nothinh

Laura A.
Clasificación:

Nothing to approve on. Everything was promptly on time, just as they said. Staff incredibly friendly.

PERRY W.
Clasificación:

El cliente no dejó un comentario.

Patrick M.
Clasificación:

El cliente no dejó un comentario.

Larry J.
Clasificación:

El cliente no dejó un comentario.

Scott H.
Clasificación:

El cliente no dejó un comentario.

SANDRA S.
Clasificación:

El cliente no dejó un comentario.

Brian M.
Clasificación:

Enjoyed the quick drop off/return process.

Rolland B.
Clasificación:

El cliente no dejó un comentario.

michelle J.
Clasificación:

El cliente no dejó un comentario.

Rick H.
Clasificación:

Andy was patient and very helpful.

Elaine O.
Clasificación:

El cliente no dejó un comentario.

PAUL M.
Clasificación:

El cliente no dejó un comentario.

HELMUTH H.
Clasificación:

Attitude of owner was horrible! Made me feel like it was an inconvenience to help me. I almost left to look for another location...

Jonni M.
Clasificación:

El cliente no dejó un comentario.

TRACY L.
Clasificación:

This was not our originally scheduled drop off location. The location on Cedar Drive, Lakewood, would not allow us to drop off as scheduled weeks in advance because they were too busy. Also was not given credit for gas.

Edward S.
Clasificación:

The sales “child” guy could gave been a lot more helpful. He told me the contract would go to my email but said nothing about the text to check out the equipment. I know its hard to find people today that are quality employees esp when they are younger. This may help him to grow and mature.

NATASHA H.
Clasificación:

El cliente no dejó un comentario.

Kathleen Y.
Clasificación:

Very friendly and professional staff. Smooth check in and return. Good experience!! Thank you!

Grover C.
Clasificación:

El cliente no dejó un comentario.

James V.
Clasificación:

Both pickup and drop off went quickly and smoothly.

Richard K.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

GAIL C.
Clasificación:

El cliente no dejó un comentario.

Katherine C.
Clasificación:

El cliente no dejó un comentario.

Ezequiel E.
Clasificación:

El cliente no dejó un comentario.

Henry R.
Clasificación:

El cliente no dejó un comentario.

Margaret R.
Clasificación:

El cliente no dejó un comentario.

Aaron F.
Clasificación:

The photos on the site listed for the trailer showed an almost brand new trailer, the trailer I was given was filthy dirty and had numerous dents/cracks and was missing lighting. When I mentioned, the lady (who was otherwise very nice) mentioned it wasn't a "big deal" and not to worry about updating (kind of rushing me) but I insisted in uploading new photos. After I pulled away I realized she did not load the dolly so I had to go back. She was nice, but I had the feeling she was under pressure and limited on time. very nice location though (6 out of 10 stars)

Stanley S.
Clasificación:

Easy drop off, didn't need to wait long for anyone. It was a painless process.

Gerardo M.
Clasificación:

None

william A.
Clasificación:

Nothing

Scott H.
Clasificación:

The mobile check-in process is major a hassle. The fact that you can't go inside and have an employee help you get a vehicle that you've reserved once you start with the mobile app is asinine. Moreover, if you have to then go inside to retrieve a key to a truck, there's no point in having the mobile check-in. Finally, it's more of a identify theft liability because you have to provide a selfie and two alternate contacts (or a passport???). U-haul is really fucking this up.

dion E.
Clasificación:

The guy who checks in trucks is a jerk off. He is rude, bossy, and unprofessional. Ive rented here many times but I wont return again. However the female who checked me out was amazing. Friendly, helpful, and fast. Promote her quickly.

LISA H.
Clasificación:

El cliente no dejó un comentario.

jeffrey K.
Clasificación:

El cliente no dejó un comentario.

Andy W.
Clasificación:

Everything went really well. The owner was very helpful and the service was excellent.

Anthony Z.
Clasificación:

The hazard lights weren't working. The mirrors were not adjustable. Something is wrong with the brakes - hissing noise when pressing on them and smoky smell. Then at the end after we filled the gas, the uhaul employee insisted it wasn't at the level we picked it up at. We have pictures to prove it. He was rude and unprofessional. We'd like a call from a manager to correct the charges.

Robert K.
Clasificación:

Very helpful easy to get in and out of

Ashlee M.
Clasificación:

El cliente no dejó un comentario.

marcus A.
Clasificación:

Can you let people know they are responsible to Fill gas to prior levels? I thought the price and mile estimation was included in quote only to be blindsided .

PAUL M.
Clasificación:

nothing

John G.
Clasificación:

El cliente no dejó un comentario.

Tanner S.
Clasificación:

El cliente no dejó un comentario.

David T.
Clasificación:

Owner and employees are knowledgeable and very helpful. Great place to get help with your self-moving needs!

ANDREW L.
Clasificación:

Danielle is a excellent manager running a great team! Kudos to all!

Christine C.
Clasificación:

El cliente no dejó un comentario.

PAUL B.
Clasificación:

The young man at the desk was efficient and helpful. Check-out was quick and easy. He wore a mask as he should.

Bob F.
Clasificación:

Mobile service was a little cumbersome- key pick up was not clear, getting verification of my identity was long.

Erick H.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

El cliente no dejó un comentario.

TIFFANY R.
Clasificación:

El cliente no dejó un comentario.

mark b. | Overall Experience |
Clasificación:

Very pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box

CURTIS Y. | Overall Experience |
Clasificación:

Fantastic service

Brett R. | Overall Experience |
Clasificación:

Best Uhaul experience yet

Robert K. | Overall Experience |
Clasificación:

Everything was great.

Edwin L. | Overall Experience |
Clasificación:

The main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.

Thomas L. | Overall Experience |
Clasificación:

U-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.

Mark C. | Overall Experience |
Clasificación:

none

Dustin F. | Overall Experience |
Clasificación:

Nydia was great! Very helpful, calm, clear, and professional.

No se han enviado comentarios para esta ubicación.

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