Customer Reviews for U-Haul Moving & Storage of Glendora
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Clasificación:

4.0

I liked it better when there was 24 hrs access. I work odd hours so being able to have access whenever was a major bonus for me. Over all it's the best storage facility I've ever had

Clasificación:

5.0

Very clean facility

Clasificación:

3.0

My experience was very good in all areas...except temperature control on the top floor. The AC units at this location are simply too weak and too few to handle the demands of cooling in Southern California. If there is roof insulation, it is inadequate. Anyone wishing to store something even somewhat sensitive to high temperatures should look elsewhere. If this problem were to be corrected, this would be a very good facility to recommend. Note: for many years, we rented a unit on the first floor, on the north side, and were fully pleased with the climate controls. When we moved to the unit on the top floor, however, summer conditions were the exact opposite of our well-controlled first-floor experience.

Clasificación:

5.0

The Glendora facility was impeccably kept. The people in Covina's office were kind and helpful.

Clasificación:

3.0

Website registration was not easy and having no Office or Person, to help was disappointing. I was told the manager was on vacation and no one to fill in was poor.

Clasificación:

5.0

My storage space in Glendora, CA was always kept clean and accessible. Personnel at check out were very helpful and thorough. -A

Clasificación:

3.0

I would give you five stars however the lights were out in front of both of my units making it very difficult to see inside the unit. I complained about it two or three times. To this very day those lights are still out.

Clasificación:

4.0

Very convenient location for us. We used it to store things from the shed at a house we sold until we could find a new home. Easy access. We liked the electronic gates and the elevators. We actually only saw staff there a couiple of times including move-out day. When our lock failed we had to drive to U-Haul rental site a couple of miles away to get a replacement.

Clasificación:

5.0

I enjoy the interactions with the staff as they are very helpful. I don't like the automated services .

Clasificación:

5.0

This storage facility is well managed and the staff are professional and friendly. I would recommend anyone looking for a safe, clean and secure location to come here!

Clasificación:

5.0

Our things had been in storage at this facility for a few years - I could not believe it but there was not a speck of dust in the room when we went to move our stuff out! Over the years I've had things at other storage companies where we had to throw many things away because we could not get the grime off that had accumulated on everything, so I really appreciate the cleanliness of the unit. Thanks U-Haul!!

Clasificación:

5.0

Great customer service. Every associate I worked with were always very helpful.

Clasificación:

1.0

Cheap corrugated aluminum sheeting for storage along with plywood flooring the lockers can easily be broken into by simply removing the lock brackets with a screw driver. Restroom was dirty when ever I visited it.the general manager is a hostile and no empathy kind of person. I was there for over a year and needed some assistance and he didn't care. So I moved out.

Clasificación:

5.0

the Only glitch is that when I arrived for the first time to my unit, alarm went off as I opened the storage unit. Other than that...all good. AD

Clasificación:

5.0

Thank you for your excellent service. I truly appreciate your professionalism for the many years I rented from U-Haul.

Clasificación:

4.0

Everything was great, except the facility was always hot inside, even though it said temperature controlled.

Clasificación:

5.0

Everything is wonderful except I with the hours ran later for storage; like 10pm.

Clasificación:

5.0

I appreciate the respect, customer service and professionalism that was provided to me as I was moving out of my storage. I greatly appreciated it!!

Clasificación:

4.0

I missed having the office open there, they had closed the office at that facility.

Clasificación:

3.0

Storage units are dark inside, no light. Need to bring your own battery operated light to see. Units at Route66 location do not have roll up doors. no one ever told me that. After renting the unit, I could not house furniture as it was intended because the units had a door that opened into a hallway that was no wider than 3ft which did not allow you to turn furniture from hallways through doorway. Too, the door was not very wide. This should have been shared by Uhaul Associate. Organizing movers, cost involved etc. to find that the unit could not even house the items intended. The Uhaul representative did not think to consider sharing the limitations of their units. That is their entire job, knowing all the details of each unit. Unacceptably ignorant. I was told I could get another unit elsewhere, but I had already paid movers. I was not going to pay twice and this was during beginning of Covid when storage was hard to find. Ask questions because the staff are to ignorant about their own job to tell you what you will need to know. Outside of that issue, the premises are clean and the bathroom clean which is rare at these type of places. Rout66 location can be dauntingly if you are by yourself. The premises are often empty and there is no one from Uhaul that walks the premises or is on the premises, or at the very least make their presence known and available to renters; making sure that people are safe.

Clasificación:

3.0

New to U-Haul storage, was surprised that no one was on-site to help during business hours. The U-Haul App did not make clear how to obtain "access card" or "lock". Only after my Son pressed a button on keypad did a person answer saying that we had to go to a different location to actually get access. This was not at all clear on signage and was Very Stressful and added delay to our efforts. This needs to be fixed Thank You. :)

Clasificación:

5.0

My review is based on whether or not I get a refund. I was charged for September but cleared it out before September started.

Clasificación:

1.0

Very Confusing. Made Reservation but no one told me had to go to different location to get unit # and gate card. Tried the online App, but that was of no help. Thankfully a person I was with saw an "intercom button" and a "real person" answered telling us what to do. Should have been on a sign, but wasn't. 800 # kept routing me to a different person with total 30 minute delay which did not have time for.

Clasificación:

2.0

All my storage for several years was just clean and boxed as it was when it got loaded up. Great job on what you do with quality service.

Clasificación:

4.0

Not great there is no on-site help at the Glendora facility. In addition, the elevators at the Glendora facility were not great. They might need to be refreshed.

Clasificación:

5.0

I know U-Haul did a lot of security up dates, but did not secure the internal walls of each unit. Allowing theft to happen. Insurance would not of reimbursed the loss of family possessions and financial belongings. A sad experience to go through.

Clasificación:

1.0

Staff was rude and dismissive. Thoughtless and lack compassion. No matter what walk of life you come from everyone is dignant of respect until they aren't…it would be wise to remember that!

Clasificación:

5.0

Very busy place, but those men who work there are responsible and helpful. They get the job done. i overheard phone calls with lots of people with multiple complex needs but they follow the protocols and are friendly.

Clasificación:

5.0

Jeremy the office manager in Covina and his staff We're extremely helpful!! They walked me through the process .I lost my card and they hooked me up right away.Billing was accurate. They found me the perfect size and location for my storage unit.Perfect experience!!! Thank you Ron

Clasificación:

5.0

Great secure storage facility. I would use this again when needed.

Clasificación:

5.0

I love it ❣️

Clasificación:

5.0

Elder was quite helpful

Clasificación:

1.0

I could NOT be more unhappy with my time with your company. I fully intend to take your company to court. I will be suing u-haul and one of your managers due to the fact that your MANAGEMENT evicted me because I had my SERVICE ANIMAL on the premises with me. Not only that, after he was told that she was my service animal, he demanded to see her service animal papers, demanded to know what my disability is, insisted she be wearing a "service animal" vest, and patronized me when I told him he was absolutely outside of his rights. He was so obviously unaware of the laws he was breaking, instead he kept informing me that because u-haul is a "private" company, he was able to say and do whatever he wanted. Unfortunately, his ignorance is no excuse for his disgusting behavior. I am apalled and I couldn't be more dissatisfied with your services. I actually loved u-haul and their storage facility, because I was able to come at any hour, day or night (which said manager so eagerly informed me, I did NOT have, despite the fact that my key card allowed me access at all hours the entire time I was a customer at the facility. The ONLY saving grace this experience has, was Justin (the custodian) that I met the day I was made to leave. He was the kindest, most helpful, and very knowledgeable. He assisted me in any way he could, and he did so with the best intentions. He, in my opinion, should be the manager, since he possesses the customer service qualities necessary to accomplish the job that the existing management staff does not. I will NEVER use u-haul or any of their services again, but I hope Justin finds a better job where he is more appreciated, where I would be happy to be a patron of.

Clasificación:

1.0

Your on line system does not work. no one at your company can help. I received late payments for your inadequate system and its failures.

Clasificación:

5.0

There was no office or staff at my faculty on rat 66 Glendora.

Clasificación:

3.0

The location was easy to find and even being there late at night it still felt safe. The 24/7 access was awesome. Now for my negatives: I was on the 3rd floor- climate controlled. It was anything but. I made several complaints about it being evening time and over 95° on the 3rd floor. Made it extremely hard to move things around and it was cooler outside then in the storage. I was told every time, a work order had already been submitted but nothing was fixed. I even lost some of my items in storage due to the heat. Next I had auto pay set up but kept being charged a late fee and when I called 3 times asking why I was told it was a computer error. That was a huge inconvenience having to call every month to fix that which never was. The elevator sounds like it was going to break every time I got on. It really freaked me out. I also wished the lightning in the storage was better, I had to bring a flashlight every time to see inside the storage. People parking their vehicles multiple nights in a row and parked sideways made it hard to move stuff in and out as well. My experience wasn't completely horrible but definitely have things that could be improved.

Clasificación:

5.0

This was by far the best experience I had. Back in March I had to move my daughter out of her college dorm as the school was shutting down due to COVID. The staff was great, the storage unit was safe and clean. I had zero issues and highly recommend!

Clasificación:

5.0

Glorious staff wonderful experience thank you beloved! M Judah

Clasificación:

5.0

Very helpful, general manager was the best

Clasificación:

2.0

I was never given a card for entry, we were never told it was not 24 hours, never told no dog, no toilet paper in restroom, Vickie was the only one always nice.

Clasificación:

5.0

Extremely efficient service outstanding general manager property interior carts exterior security etc. and all staff! Thank you U-Haul family!

Clasificación:

4.0

Not applicable.

Clasificación:

5.0

Ynthia at UHaul should be a manager, way above the cal for duty, she is great.

Clasificación:

4.0

This policy of not being able to cancel the contract without being at the office in person is ridiculous. It's a money grab, designed to make it hard to cancel. You should be ashamed.

Clasificación:

1.0

My first month there, my unit was flooded. The rest of the time there were people living in the units and halls, doing shady things. It was very unsafe there and no staff. I moved my things elsewhere

Clasificación:

3.0

Not enough dollies

Clasificación:

5.0

Units were very clean and plenty of carts available. Also easy access into facility.

Clasificación:

5.0

Love how quick and easy it was too reserve a storage room online. ¡Gracias!

Clasificación:

4.0

It was nice and very convenient when Vicky was at the Glendora location.

Clasificación:

4.0

This was one of two storage units we had. We were able to reduce the content of the 2nd floor unit so it would fit in the ground floor unit and thus provide us with easier access.

Clasificación:

5.0

I am very happy with the service I received from the GM Vicky. Thank you Vicky for making a hard day become a good one. Thank you again

Clasificación:

2.0

Canceling service was difficult. Hold times were long. The people on the phone were very rude. We were canceling but will use storage again, just not from uhaul.

Clasificación:

5.0

U-Haul of Glendora get 10 of 10. EZ set up, reasonable quote, instant move-in option, accurate info, nice, clean & fully automated, self service facility. AND its accessible 24/7! 5-stars no doubt!

Clasificación:

5.0

Vickie and the entire staff were the very Best!!!! A++++

Clasificación:

5.0

Bueno

Clasificación:

5.0

All staffs are very friendly and good service. Gracias

Clasificación:

5.0

The managers Tim and Donna were great. Love this location. They make you feel like family not just another number.

Clasificación:

5.0

Great Managers, helpful friendly and made everything so easy. Been renting with u-haul for years and never dealt with such a great team, you could use more like them.

Clasificación:

5.0

Helpful management