Thank you for the years of storage. It really took a lot of stress away having my valuable locked up and safe!Mickey D. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Gilbert
Gilbert, AZ 85295
(On South Gilbert RD / Williams Field Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Sam M. | Overall Experience
Benjamin was very helpful! The facility was clean and felt safe at all hours. I would come back if we were in need of a storage unit again in the future.Cisalee U. | Overall Experience
The only issue I had was looking at the web page when I mistakenly looked at the address thinking it was the closes U-Haul to me. Both addresses were on Gilbert Rd. I was redirected to the correct location, but my mistake caused me to have to travel a bit further. A map associated with the address would be helpful.Thomas G.
El cliente no dejó un comentario.Ed K. | Overall Experience
the person helping us was very kind and helpful.Heidi J.
Staff and facilities were good but unfortunately online systems were poor. Autopay doesn't appear to work on website and management never responds to emails. Never got a response to my question regarding my fuel after returning a rental vehicle. It stated a staff member would contact me. I drove a truck a mile and was charged 15 dollars for gas.Michael H. | Overall Experience
El cliente no dejó un comentario.MARIO C. | First Impressions
great storage unitKEITH W. | Overall Experience
Grace was very helpful in charging my times when a scheduling situation came up. She was really professional, kind and overall a pleasure to work with. My cargo van looked great, drove well and was perfect for our needs. ¡Gracias! MICHELLE S.
El cliente no dejó un comentario.Shelly F.
The entire rental process was excellent from start to finish. The truck was clean and well maintained and the price was good. The young lady working at the office that day was extremely helpful, friendly and very professional! The service that she provided exceeded my expectations. I will be using Uhaul exclusively from this date forward. Thank you for making a stressful moving day somewhat less stressful!Michael G.
El cliente no dejó un comentario.Matt M.
Nathan was fantastic! This was a true 5 star experience!Frank M.
El cliente no dejó un comentario.Andre C.
El cliente no dejó un comentario.Emily K.
Nancy and Patricia were friendly, knowledgeable, efficient. What more can you ask for.Emanuel L.
El cliente no dejó un comentario.Anna A.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.Mekenzie V.
This is my second time using this location, and both times I have been very impressed. They are friendly, helpful, and check out is very fastFrederick O.
El cliente no dejó un comentario.Scott S.
Lower prices on your storage units. Add more storage unitsChris M.
Christina was rude and has extremely poor customer service. She was so cold and did not care if we had a pleasant visit or not. This was not the first time we experienced this type of behavior from her. We we're also over charged and Christina did not care. We would not recommend this location to our friends or family.Jerry G.
This location was the worst location I've ever used.Roger B.
El cliente no dejó un comentario.Albert B.
Employee charged me for equipment I didn't have but when I bought it back another employee recognized the mistake and fixed itRENE T.
El cliente no dejó un comentario.Latorrey W.
Staff were amazing, answered all my questions professionally and were precise. They were friendly and represented the company well.John S.
El cliente no dejó un comentario.CLINT F.
The new managers ( and help) are awesome and very professional . I rent here a few times a year and will continue to do so.KEVIN S.
El cliente no dejó un comentario.Be S. | First Impressions
El cliente no dejó un comentario.Susy B.
Liam helped us and he was great!Jeremy W.
Use a â€œfull tankâ€ method for return. The estimate by customers as to level will always be in your favor. Who wants to pay your price for return?! So to cover ourselves we over fill what we use. If it full when we leave, and we fill to full when we return, everything is fair. Penske does it this way. You know that.Rob S.
Best service I have ever had at uhaul!!!douglas P.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Melinda G. | First Impressions
Awesome experience just became too expensive.Bess K. | Overall Experience
El cliente no dejó un comentario.AURELIA B.
Worst experience and lord of miss communication and disorganizationbrittany r. | First Impressions
Great service!Rod J.
El cliente no dejó un comentario.Margie M.
El cliente no dejó un comentario.Margie M. | First Impressions
Great service, reasonable prices.Bill W.
Great experience!Theresa S. | Overall Experience
When returning, I was unable to upload the photo through the app. I had to call uhaul truck share and stayed on hold for well over 45 minutes for an agent to find out I had to go directly to the website to complete the check in process. The agent that I spoke with was fantastic.Jerry G.
Very easy transaction wonderful operationcurtis L.
El cliente no dejó un comentario.Ken S. | Overall Experience
Always great service!Marco G. | First Impressions
She try LKen S.
Nice truck, friendly employeesTodd S.
Have been using this location for a number of years. Great people to work with.Bill C.
Star was friendly, and my unit was very conveniently located.Marquell S. | Overall Experience
Both people I interacted with at this location were truly incredible customer service people. I really was blown away by my experience. I'll use them again. ¡Gracias!Michael M.
Great staff. Excellent service. Just wish they serviced the one near my home. Hard to find help with excellent work ethics. GraciasAdriana C. | Overall Experience
El cliente no dejó un comentario.Rebecca N.
Truck came in handy Ran great Thanks LouLouis B.
We stored at this uhaul location for many years and never had any problem what so ever!! I would definitely recommend them for all aspects, (price, services, cleanliness, security, etc.).Lisa H. | Overall Experience
Thanks very for for the years 7 u provide for me . Really appreciate it . .yours truly Lou barreraLouis B. | Overall Experience
El cliente no dejó un comentario.JAMES K. | First Impressions
El cliente no dejó un comentario.Bill W. | Overall Experience
El cliente no dejó un comentario.RONALD A.
I had a great experience picking up and dropping off my rental. The general manger as well as the employee made me feel like I was number 1!Undrea S.
The cost per mile was awfully high. I paid $77 for the truck plus $20 in fuel for using the truck for 3 hours, driving 46 miles.Lisa H.
El cliente no dejó un comentario.David A. | Overall Experience
I have been with this particular Uhaul for around 3-3.5 years. I have been there through the raises in storage rent. I lost my key and couldn't find it. I spoke over the phone with a kind young man and he assured me that they could help. I drive down there and the two men on the office inform me that he (the young man I spoke to on the phone) was incorrect. They don't have anyway to help me and I would have to hire a locksmith. I asked why other uhauls could assist, but this one can't. One of the men said that the manager is the only one that can make exceptions. The manager was right there and heard what we were discussing. He said no, I needed to hire a locksmith. I got my stuff out of there as soon as possible. Being able to locate a spare key after moving. I would not recommend this facility based on the lack of care for customers. I wasn't in such a hurry to get things out of the unit until this situation.Riksta D. | Overall Experience
Friendly and helpful staff. Thank youMelissa R. | First Impressions
Cristina and Ben are professional, respectful, but down to earth, friendly and accomodating. If it was not for the rental price increase (once again), I would have given this location an excellent ratingMARIA O.
Great place!Janet W. | Overall Experience
El cliente no dejó un comentario.Jaime V.
El cliente no dejó un comentario.LESLIE M.
El cliente no dejó un comentario.Cynthia R. | Overall Experience
El cliente no dejó un comentario.Jules D. | Overall Experience
We just no longer needed the unit.Beth O. | Overall Experience
El cliente no dejó un comentario.JASON T.
El cliente no dejó un comentario.Jamie H.
Employees didn't know the product and over charged me. Poor communication and customer serviceMICHELLE W.
Excellent customer service with everyone at this location!Thomas S. | Overall Experience
There was a lot of trouble reaching anyone on site at the Gilbert location. I spent over 4 hrs on hold with various customer service representatives, not at location. However, once I got some help with the scheduling of it all, things went smoothly.Lisa T.
Staff member was coughing/not wearing a mask but very friendly.Ebony G. | First Impressions
Everything was excellentValeria P.
The lock box was stuck on the key or something in the box to which the employee had to cut whatever was blocking the little door with scissors. He was super nice. Maybe the employee can hand the person the keys to avoid the hassle of opening the lock box next to the door. An idea - put a lock box on the truck or vehicle for key retrieval.Brisa M.
El cliente no dejó un comentario.Deitre C. | First Impressions
El cliente no dejó un comentario.ANDREW G.
Uhaul is always there for me when I need themJoseph C. | First Impressions
El cliente no dejó un comentario.Michael N. | First Impressions
El cliente no dejó un comentario.Alicia L. | Overall Experience
excellent serviceGREGORY C.
El cliente no dejó un comentario.Valeria P.
El cliente no dejó un comentario.Joy Q. | Overall Experience
The office was understaffed and the only e.ployee that was there was new and clearly not trained enough to be running it himself.Bruce S. | Online Move In
El cliente no dejó un comentario.Fred C. | Overall Experience
Nothing the manager went above and beyond couldn't ask for moreVINCENT S.
Kirra Perez was very helpful for both my pick up and drop off process !! <3Nick F.
Kelly was very friendly and easy to talk to, explained all the details offered extras and made me feel at ease Thank you very much.Felix C. | First Impressions
Nothing, The service was prompt and staff was quite pleasant.Garrett D.
El cliente no dejó un comentario.Robert E.
Christopher B. and the other gentleman there were helpful and nice. Christopher made the transaction smooth and he was knowledgeable about the product and procedures, he even made us laugh.DeeDee W.
El cliente no dejó un comentario.steven H.
Very helpful, friendly, and courteous. It came in handy relocating here from Florida. GraciasDavid A. | First Impressions
Never had to worry about my belongings! Would definitely return to this site if I ever need to store items again!Tonja J. | Overall Experience
Outstanding staffDennis G.
No improvements needed, excellent service receivedSAMANTHA A.
GUYS WORKING THERE WERE FABULOUS AND VERY NICE.Monika P.
El cliente no dejó un comentario.ANGELIKA A.
El cliente no dejó un comentario.STEVE J.
El cliente no dejó un comentario.Leslie S.
Both places were helpful and knowledgeable. Doug and Kelly Mathis were friendly, helpful, personable. Really enjoy working with them and confident our stuff will be secure.Debra W. | First Impressions
Everything was great at this location!KATHERINE M.
Erin was so helpful and accommodating!!Holly P. | First Impressions
El cliente no dejó un comentario.Sandra M. | First Impressions
El cliente no dejó un comentario.Jules D. | First Impressions
Wanted a 2nd unit where I already had a unit, but none were available :-(Elizabeth D. | Online Move In
Staff was very friendly and helpful making it an overall good moving experience.Jay H.
El cliente no dejó un comentario.Brian H.
This was the most professional UHaul I've ever been too, they all need raises!RESONA J.
This u haul was wonderful from day one. Helpful, friendly, and very professional. I would recommend this site to anyone needing a storage solution. Thank you Kelly and staff!Catherine L. | Overall Experience
El cliente no dejó un comentario.TRICIA K.
The staff here is so friendly and helpful! They made sure I had all the moving supplies I needed as even helped load them in my vehicle! ¡Gracias de nuevo!Adam A. | Overall Experience
The staff and owners were excellent and the customer service was outstanding!! I will be back again!BRIANA G.
Keep up the great work !!MARIO H.
El cliente no dejó un comentario.RIACHARD W.
El cliente no dejó un comentario.Karin B.
There was one female staff kinda raised her voice at me when I needed some inquiry about a dolly and a box at the front disk. It's maybe she doesn't know that I am one of the renters renting the place but when she finds out. Her voice and her attitude change in a different tone. I hope next time wether your a customer or not. Try to smile and be nice to others. But overall I gave a 4.5 star for all the services I got.Ronnie G. | Overall Experience
El cliente no dejó un comentario.JAMES L.
Very helpful. Nice truck. Would rent from them again for sure.MATTHEW G.
El cliente no dejó un comentario.Florentino O.
No commentsnelson S.
El cliente no dejó un comentario.Ron C. | Overall Experience
The managers were simply delightful.TRACY LEA T.
El cliente no dejó un comentario.JOEL K.
Nothing. Everything was great especially the guy who helped me.Richard R.
Nothing. This group of workers were so helpful and friendly. I will recommend them to others!! Thanks so much!Michael M.
Like visiting familyJudith S. | First Impressions
El cliente no dejó un comentario.Latisha B. | Overall Experience
El cliente no dejó un comentario.SEONG M.
El cliente no dejó un comentario.LEWIS H.
Richardson (?) was fantastic and very helpful. He was great I was hot and frustrated because my app wasn't cooperating, he came right to the rescue and was fabulous. Thank you!!!TANIKA B.
Why is it that we park in driveway's and drive on parkway's?Jesse B.
El cliente no dejó un comentario.VALARIE M.
It was honestly the best Uhaul location that I've been too, great experience. Amazing customer service and very well organized. 10/10!!JARED N.
Everything goodJOHN C.
El cliente no dejó un comentario.Judith B. | Overall Experience
El cliente no dejó un comentario.QUINCY C.
El cliente no dejó un comentario.DAVID C.
They were great! The two owners we're cleaning the truck when I arrived. They were professional, friendly and I was on the road in just a few minutes. Highly recommended.David F.
Excellent customer service and friendly staff.Theresa C.
Had a tiny little glitch with reserving a storage unit but the managers went above and beyond to turning the negative experience a great one. Thank you so much.Katrina V. | Online Move In
El cliente no dejó un comentario.Anna A. | Overall Experience
Had to pay for a month, while unit not in use. Bull, thats all I have to say bout u haulWilliam H. | Overall Experience
This location is clean and well maintained.Ken M. | Overall Experience
El cliente no dejó un comentario.DENISE P.
El cliente no dejó un comentario.DALLIN F.
El cliente no dejó un comentario.Librado G. | Overall Experience
Easy, well priced, friendly staff, convenient location and access.Gena H. | Overall Experience
The staff at this location is always so nice and friendly.Glen P. | First Impressions
Simple contract, clean storage unit, very clean facility, good knowledgeable employees.Daniel A. | Overall Experience
I am happy with the facility & staff, but do not understand why I had to start my move in on Aug 16th. When I made a reservation in July I put Aug 19 as my move in date. On Monday the 16th I received an email stating if I did not start paying and move in right then I would not have a storage unit. I paid for 3 days of storage while I traveled to AZ. Also, I was charged for the "free" lock. Kinda shady if you ask me, So my free month of storage is 3 days shorter,Fred C. | First Impressions
El cliente no dejó un comentario.Mitch A. | First Impressions
Absolutely loved the managers there. I was in the store with a lot of people at once and everyone was having a good time. I live 40 minutes from this store but when I need storage or UHAUL I will only use this store. Great place!Joseph S. | Overall Experience
El cliente no dejó un comentario.Robert O. | Overall Experience
El cliente no dejó un comentario.Beverly V. | Overall Experience
El cliente no dejó un comentario.Sheri B. | Overall Experience
El cliente no dejó un comentario.Kristen Z. | Overall Experience
El cliente no dejó un comentario.George B. | Overall Experience
Everyone we worked with was fantastic! We had to coordinate a storage unit and U-Box. They helped us with our move tremendously. Can't thank them enough!Daniel M. | Overall Experience
El cliente no dejó un comentario.Kelly W. | First Impressions
El cliente no dejó un comentario.Mike H. | First Impressions
El cliente no dejó un comentario.Alexander S. | First Impressions
El cliente no dejó un comentario.Carlos H. | Overall Experience
Thank you for the patience, kindness and all the help!!!!Meredith H. | First Impressions
El cliente no dejó un comentario.Nicole J. | Overall Experience
El cliente no dejó un comentario.Diane L. | Overall Experience
If I lived closer, I would still be renting from Gilbert U-Haul. So appreciative of their kindness, professionalism.Cheryl P. | Overall Experience
The owners/staff are terrific. They are friendly and helpful. I would definitely use this facility again!Laura B. | Overall Experience
El cliente no dejó un comentario.Daniel M. | First Impressions
El cliente no dejó un comentario.Thomas S. | First Impressions
We have used this facility for the past 6 or 7 years to store our furniture for the summer. We would have continued to use it had we not moved our possessions into our permanent Arizona home.Joe A. | Overall Experience
Our unit was too small for what we needed so never got to store anything there, but the staff was great in assisting us with our issue.Michael C. | Overall Experience
El cliente no dejó un comentario.George B. | First Impressions
An overall good experience at this location.Patricia M. | Overall Experience
Mrs Kelly and her husband were very friendly, very helpful and made my day a positive one at a very stressful time. Thank you so much for going the extra mile. It was highly appreciated.Diane L. | First Impressions
Facilty is very secure!Trevor P. | Overall Experience
Great costumer service all staff is friendly and knowledgeable it makes moving that much easier I’ve been using this particular U-Haul storage for years it’s like the extra garage I don’t have at home.I highly recommend them to everyone.Monique A. | First Impressions
El cliente no dejó un comentario.Megan V. | Online Move In
El cliente no dejó un comentario.Sarah K. | Overall Experience
I recently moved into the area and this facility even though a little bit more expensive is very convenient and it works for what I need. As I downsize and go through my belongings I will be looking for a smaller unit as time goes by but it is very cool that this storage facility is so close by I can utilize the storage so much better than the one I had what is farther awayMichael S. | First Impressions
El cliente no dejó un comentario.Amy G. | First Impressions
The staff is EXTREMELY helpful and friendly. This facility is very clean well kept. The owners were very helpful and had no problem answering any questions I hadKevin R. | First Impressions
El cliente no dejó un comentario.Benjamin H. | First Impressions
Office employee were great and friendly the storage unit were clean the hours of service was excellent for me,Charlie R. | Overall Experience
El cliente no dejó un comentario.Nicole J. | First Impressions
El cliente no dejó un comentario.William H. | First Impressions
El cliente no dejó un comentario.Scott S. | Overall Experience
El cliente no dejó un comentario.Rochelle W. | First Impressions
El cliente no dejó un comentario.Kristen Z. | First Impressions
Absolute world class service. I'm so happy I chose this location for my storage needs!Loren T. | First Impressions
El cliente no dejó un comentario.Shane P. | Overall Experience
El cliente no dejó un comentario.Tiffany K. | Overall Experience
El cliente no dejó un comentario.Jessica S. | Overall Experience
El cliente no dejó un comentario.Librado G. | First Impressions
El cliente no dejó un comentario.frank g. | Overall Experience
Gave me a reservation for a storage unit that was already occupied by someone else then told me they couldn't do anything to help. Manager had poor customer service! Would not recommend this place to anyone.frank g. | First Impressions
El cliente no dejó un comentario.Darryl R. | First Impressions
Extraordinario servicio al clienteDennis R. | Overall Experience
El cliente no dejó un comentario.Tyler S. | Online Move In
El cliente no dejó un comentario.George R. | First Impressions
Great place to rent!!!!!Norman D. | First Impressions
The whole process was easy and convenient!Angelo M. | Overall Experience
El cliente no dejó un comentario.Cynthia W. | Overall Experience
This is a great clean facility. The staff is awesome.Jason B. | Overall Experience
I would definitely use this facility againTeague F. | Overall Experience
Easy to rent office staff was greatCharlie R. | First Impressions
El cliente no dejó un comentario.Jeff H. | Overall Experience
Staff was wonderful. When we arrived we discovered the storage garage we'd selected was going to be too small so they substituted a larger one quickly with no issues.Cindy S. | First Impressions
El cliente no dejó un comentario.Adriana M. | Overall Experience
El cliente no dejó un comentario.TODD S. | Overall Experience
I'm early in the process, but am very favorably impressed.Bill S. | First Impressions
Very friendly, helpful, attentive, made the process very easy. If I were to recommend to a friend, I would recommend they cover everything of importance. My things were there for several months and everything had a thin layer of black dust over it. I never used a storage facility before so this may be normal for an outside unit.Liz B. | Overall Experience
El cliente no dejó un comentario.Lola H. | Overall Experience
Super friendly staff. There was a tech issue with my contract where it wouldn't print and the owners came in right away to help. Awesome service! :)Carin S. | First Impressions
El cliente no dejó un comentario.Tyler T. | Overall Experience
Too easy. Would recommend and nice priceTanner H. | First Impressions
Love the previous owner and staff. Always friendly and helpful. Problem came when I went to move out. Gave a 30 day notice and it was never recorded in my account like I asked so new ownership was not aware. Not my problem!!Amy R.