Customer Reviews for U-Haul Moving & Storage of Gilbert

1,082 comentarios

2557 S Gilbert Rd   Gilbert, AZ 85295
(On South Gilbert RD / Williams Field Rd)

(480) 539-4340

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(480) 539-4340

2557 S Gilbert Rd
Gilbert, AZ 85295
(On South Gilbert RD / Williams Field Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

Christopher B. and the other gentleman there were helpful and nice. Christopher made the transaction smooth and he was knowledgeable about the product and procedures, he even made us laugh.

DeeDee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven H. 
Clasificación:
5.0

Very helpful, friendly, and courteous. It came in handy relocating here from Florida. Gracias

David A.  |  First Impressions 
Clasificación:
5.0

Never had to worry about my belongings! Would definitely return to this site if I ever need to store items again!

Tonja J.  |  Overall Experience 
Clasificación:
5.0

Outstanding staff

Dennis G. 
Clasificación:
5.0

No improvements needed, excellent service received

SAMANTHA A. 
Clasificación:
5.0

GUYS WORKING THERE WERE FABULOUS AND VERY NICE.

Monika P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELIKA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie S. 
Clasificación:
4.0

Both places were helpful and knowledgeable. Doug and Kelly Mathis were friendly, helpful, personable. Really enjoy working with them and confident our stuff will be secure.

Debra W.  |  First Impressions 
Clasificación:
5.0

Everything was great at this location!

KATHERINE M. 
Clasificación:
5.0

Erin was so helpful and accommodating!!

Holly P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jules D.  |  First Impressions 
Clasificación:
5.0

Wanted a 2nd unit where I already had a unit, but none were available :-(

Elizabeth D.  |  Online Move In 
Clasificación:
5.0

Staff was very friendly and helpful making it an overall good moving experience.

Jay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

This was the most professional UHaul I've ever been too, they all need raises!

RESONA J. 
Clasificación:
4.0

This u haul was wonderful from day one. Helpful, friendly, and very professional. I would recommend this site to anyone needing a storage solution. Thank you Kelly and staff!

Catherine L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRICIA K. 
Clasificación:
5.0

The staff here is so friendly and helpful! They made sure I had all the moving supplies I needed as even helped load them in my vehicle! ¡Gracias de nuevo!

Adam A.  |  Overall Experience 
Clasificación:
5.0

The staff and owners were excellent and the customer service was outstanding!! I will be back again!

BRIANA G. 
Clasificación:
5.0

Keep up the great work !!

MARIO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RIACHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karin B. 
Clasificación:
4.0

There was one female staff kinda raised her voice at me when I needed some inquiry about a dolly and a box at the front disk. It's maybe she doesn't know that I am one of the renters renting the place but when she finds out. Her voice and her attitude change in a different tone. I hope next time wether your a customer or not. Try to smile and be nice to others. But overall I gave a 4.5 star for all the services I got.

Ronnie G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

Very helpful. Nice truck. Would rent from them again for sure.

MATTHEW G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Florentino O. 
Clasificación:
5.0

No comments

nelson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron C.  |  Overall Experience 
Clasificación:
5.0

The managers were simply delightful.

TRACY LEA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL K. 
Clasificación:
5.0

Nothing. Everything was great especially the guy who helped me.

Richard R. 
Clasificación:
5.0

Nothing. This group of workers were so helpful and friendly. I will recommend them to others!! Thanks so much!

Michael M. 
Clasificación:
5.0

Like visiting family

Judith S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latisha B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SEONG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEWIS H. 
Clasificación:
5.0

Richardson (?) was fantastic and very helpful. He was great I was hot and frustrated because my app wasn't cooperating, he came right to the rescue and was fabulous. Thank you!!!

TANIKA B. 
Clasificación:
3.0

Why is it that we park in driveway's and drive on parkway's?

Jesse B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALARIE M. 
Clasificación:
5.0

It was honestly the best Uhaul location that I've been too, great experience. Amazing customer service and very well organized. 10/10!!

JARED N. 
Clasificación:
5.0

Everything good

JOHN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

They were great! The two owners we're cleaning the truck when I arrived. They were professional, friendly and I was on the road in just a few minutes. Highly recommended.

David F. 
Clasificación:
5.0

Excellent customer service and friendly staff.

Theresa C. 
Clasificación:
5.0

Had a tiny little glitch with reserving a storage unit but the managers went above and beyond to turning the negative experience a great one. Thank you so much.

Katrina V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna A.  |  Overall Experience 
Clasificación:
3.0

Had to pay for a month, while unit not in use. Bull, thats all I have to say bout u haul

William H.  |  Overall Experience 
Clasificación:
5.0

This location is clean and well maintained.

Ken M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALLIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Librado G.  |  Overall Experience 
Clasificación:
5.0

Both of them were awesome!

WILLIAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
5.0

Easy, well priced, friendly staff, convenient location and access.

Gena H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

The staff at this location is always so nice and friendly.

Glen P.  |  First Impressions 
Clasificación:
5.0

Simple contract, clean storage unit, very clean facility, good knowledgeable employees.

Daniel A.  |  Overall Experience 
Clasificación:
5.0

The husband and wife team that run this facility are fantastic

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leauna J. 
Clasificación:
4.0

I am happy with the facility & staff, but do not understand why I had to start my move in on Aug 16th. When I made a reservation in July I put Aug 19 as my move in date. On Monday the 16th I received an email stating if I did not start paying and move in right then I would not have a storage unit. I paid for 3 days of storage while I traveled to AZ. Also, I was charged for the "free" lock. Kinda shady if you ask me, So my free month of storage is 3 days shorter,

Fred C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitch A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

zachary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald T. 
Clasificación:
5.0

Customer service is excellent!!

EDWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLEY B. 
Clasificación:
5.0

Probably by far the easiest for rental and return. Owners were professional & pleasant. If you have a choice in locations, this is the U-Haul dealership I would recommend.

GREG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

Doug and Kelly are awesome!! We enjoy their focus on pleasing their customers.

BOBBY M. 
Clasificación:
5.0

Very friendly and quick service.

LISA L. 
Clasificación:
4.0

The truck rental was fine. The Brothers in Arms Moving team that we booked THROUGH UHAUL was horrible. They were 2 hours late, they did not set anything up at the new address, and they did not drive the truck as requested. We have asked for a refund of our money because they did not work the designated hours.

CARTER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE P. 
Clasificación:
5.0

Very friendly and helpful people, highly recommend this location.

TIMOTHY F. 
Clasificación:
4.0

Trucks with 125,000+ miles on them are a risk to rent. Pull them out of the system.

CAMILLE R. 
Clasificación:
5.0

Manager and staff were very friendly and made the rental process easy and enjoyable. Thank you for providing great service.

FRANCISCO C. 
Clasificación:
5.0

Great customer service. Nice facility. Van was in good condition. Will use this site again.

Laura A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryttney H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anastasia M. 
Clasificación:
5.0

Quick and easy! Friendly staff!

Brenda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT S. 
Clasificación:
5.0

Excellent customer service, very friendly!

THOMAS S. 
Clasificación:
5.0

The gentleman helping us was accommodating when we called to expression that we booked for wrong tone and actually needed the truck right away.

AUSTIN P. 
Clasificación:
5.0

The owners are awesome. Very easy to work with. They ran into a snag (not their doing) related to the Uhaul site and my CC. They came up with a workaround to get me on my way without delay. Really appreciate the owners of this site. They haven't handed the work off to others, but are present and running the shop.

BRANDON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E. 
Clasificación:
5.0

Not much at all... keep up the good work!! I was very happy that I chose to rent a truck from U-haul... Much better than Home Depot!!

ANGELA B. 
Clasificación:
5.0

This was the best experience I have ever had in a UHaul. The best energy in a store I've ever had. I wish I had been to this UHAUL a long time ago. I love about 40 minutes away but will be using this one no matter what.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S.  |  First Impressions 
Clasificación:
5.0

Thank you for the patience, kindness and all the help!!!!

Meredith H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENYON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THELMA E. 
Clasificación:
5.0

Thanks. Especially to the folks from Iowa. You made me feel right at home after a long move across country.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SVYATOSLAV P. 
Clasificación:
5.0

Your Call Center response time sucks. Says 5 to 10 min, yah 45 min later. Bad

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANNER H. 
Clasificación:
5.0

The 10' truck I rented worked well, however it was a challenge getting the truck to start. The key inserted into the ignition just fine, but wouldn't easily turn. It took 15 seconds jiggling it to get it to start. Other than that, the truck worked great.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  First Impressions 
Clasificación:
5.0

Doug was amazing. Very informative. Very helpful!!!

JEREMY S. 
Clasificación:
5.0

The staff was friendly, attentive to my needs and assisted with an extention of my rental. HIGHLY RECOMMEND!

MICHELE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
5.0

Customer service was excellent.

MARC B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH K. 
Clasificación:
5.0

I recently moved into the area and this facility even though a little bit more expensive is very convenient and it works for what I need. As I downsize and go through my belongings I will be looking for a smaller unit as time goes by but it is very cool that this storage facility is so close by I can utilize the storage so much better than the one I had what is farther away

Michael S.  |  First Impressions 
Clasificación:
5.0

Boy, they were perfect! Friendly, professional, informative and organized. Couldn't have been a better experience. Bob

ROBERT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH STANLEY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
4.0

You do not pro rate the month with cancellations, even when requested ahead a date to cancel you still charge for a full month. My move out day was for 4/4. I paid the month prior and noticed online when I will be moving out. You still made me pay for a full months rent.

NINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOCHLAN M. 
Clasificación:
4.0

Nothing, Location was good, but, we Had to pick up our other 26Ft Truck in Queen Creek. it was 15 to 20 miles away in Busy Commuter Traffic.NOT HAPPY about that & I'm a Good Customer. Ive used you guys on 4 Long Haul moves from Calif to North Carolina & back...That was not right...Call me if you want,619-277-8788

DONALD M. 
Clasificación:
4.0

Everyone was very nice & all went well with rental - just surprised I had to ask for windshield to be cleaned. It could not be done very well without a true wash There were dead bugs all over it. The mileage adds up quickly along with taxes & fees my $19.95 was over $60. Beware of distance of where you have to rent Return of cargo van was quick & efficient

Karen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen Z. 
Clasificación:
2.0

A passenger side running light was not working on a trailer; there was no light bulb replacement at this location. I was informed to go to a different location to have it repaired. I did just this--went to a different location where I was told by the manager there that they were not allowed to repair the trailer as I did not rent it there. They offered to take the trailer and send me elsewhere if there was another trailer available. The good news is the GM at the original location where I rented the trailer did refund me for trailer expense sans 1 day of rental and insurance. I believe the right thing and correct response would have been a complete refund as I spent 1/2 day driving between 3 different uhaul dealerships attempting to remedy the problem before deciding to use a different means for my moving needs.

James L. 
Clasificación:
5.0

Absolute world class service. I'm so happy I chose this location for my storage needs!

Loren T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Librado G.  |  First Impressions 
Clasificación:
5.0

Great people working there.

SAMUEL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

George R.  |  First Impressions 
Clasificación:
5.0

Staff was wonderful. When we arrived we discovered the storage garage we'd selected was going to be too small so they substituted a larger one quickly with no issues.

Cindy S.  |  First Impressions 
Clasificación:
5.0

I'm early in the process, but am very favorably impressed.

Bill S.  |  First Impressions 
Clasificación:
5.0

Super friendly staff. There was a tech issue with my contract where it wouldn't print and the owners came in right away to help. Awesome service! :)

Carin S.  |  First Impressions 
Clasificación:
5.0

Too easy. Would recommend and nice price

Tanner H.  |  First Impressions 
Clasificación:
5.0

The new management is great, friendly and helpful

Joe F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystel B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S.  |  First Impressions 
Clasificación:
5.0

Very nice and clean facility. Great prices and nice, wide driveways to drive our 26' truck through.

Theresa S.  |  First Impressions 
Clasificación:
5.0

The staff and facilities at UHaul Storage on S Gilbert Rd were great! I spoke with Todd over the phone, and also, he was my in-person assistant. He was super helpful and professional. I could not have had a better experience with Todd and the staff. I felt informed and equipped with all the tools and information to maintain my climate controlled storage unit, and the facility was very clean and accessible

Stephen W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alene N.  |  First Impressions 
Clasificación:
5.0

My reservations had been cancelled, due to the order .But Shawn was able to accommodate us with what we needed. AND being from out of state WITH a truck load...THAT was helpful!!!! Thanks Shawn!!!

Alfonso R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason T.  |  First Impressions 
Clasificación:
5.0

Friendly service and clean, well maintained units

Laura D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Medora S.  |  First Impressions 
Clasificación:
3.0

My reservation was for the 1st of march and I was delayed till the 3rd of march. When I arrived, my reservation had been canceled. No notification or phone call to ask if I was still coming. Nothing!!! Fortunately, they were able to find me another unit. I was also not told that my truck and transport could not be dropped off at that location. Poor communications. Need better customer service.

Greg N.  |  First Impressions 
Clasificación:
5.0

Rodney and staff at the Hayden/scottsdale store were wonderful! Very responsive, friendly helpful, got me the best deal for what I needed and made the process very easy and stress free.

Cathy R.  |  First Impressions 
Clasificación:
5.0

Easy friendly clean

Sheri W.  |  First Impressions 
Clasificación:
5.0

Very friendly , Very Helpful

Kevin C.  |  First Impressions 
Clasificación:
5.0

Very helpful in helping me select just the right size of storage unit. Extremely helpful in giving me the variety of options to better make my move easier. Gracias

Jonathon H.  |  First Impressions 
Clasificación:
5.0

Friendly staff, great customer service, very clean facility

Pamela K.  |  First Impressions 
Clasificación:
5.0

Gave answers to every question I had and was very clear on everything.

Jacob W.  |  First Impressions 
Clasificación:
5.0

Todd was very friendly, courteous, knowledgeable and helpful. Very happy and pleased.

Cindy P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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