Customer Reviews for U-Haul Moving & Storage of Front Street
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Clasificación:

5.0

I opened my Storage account several years before U-haul bought the property, which was *after* the property was sold to another company (so I have been there through three properties and 17 years). I never expected my stuff to be in such excellent condition, but it was like I had only been away for a few months. The staff -- and management -- were exceptionally friendly and helpful. If I were not on the other side of the country (California and Georgia), I would have kept my stuff in that same unit. If I ever do move back to Binghamton I will rent from that location.

Clasificación:

5.0

Thank you so much for your stroge and keeping my things safe

Clasificación:

2.0

Our locker got broke into twice in one month. Then you wanted to bill me for a tv that was left in there when we moved out before our first bill came due.... NO I WOULD NEVER RECOMMEND YOU GUYS TO ANYONE!

Clasificación:

1.0

There was a severe lack of communication and an inability to contact them via the phone. I would not recommend this location to anyone. If I could give 0 stars I would.

Clasificación:

3.0

I'm surprised that nobody came to look at my unit after I cleaned it out. Therefore I was billed even though I wasn't using the storage unit and it was unlocked. That was a bit distressing and why I left An average rating instead of an excellent rating.

Clasificación:

1.0

Was not told that storage units was broken into 3 times before I rented it. i rented a storage unit and it was broken into and stuff was stolen. I had to move my stuff to another place because I can't trust the storage unit at uhaul to be safe. I would not recommend uhaul on Front St in Binghamton NY there not safe or secure.

Clasificación:

5.0

Thank you so much your staff are very professional

Clasificación:

3.0

Would have been better if I had cleaner neighbors needle caps everywhere Everytime I went into my unit I had to sweep the caps out.

Clasificación:

5.0

Jason is always very helpful and friendly I'm a returning customer because of his professionalism I will return again

Clasificación:

5.0

My stuff was stolen and I didn't receive any thing that sucks big time

Clasificación:

2.0

Rodents had gotten into all of my belongings and chewed through many of them and left many many droppings!!! Numerous belongs were wet!!!! Over 1/2 of my belongings had to be thrown away!! Experience was very upsetting and disgusting!!!

Clasificación:

4.0

When our originally reserved unit was accidentally given to another renter, the staff worked very hard finding us a substitute. The unit we ended up with was in a better location and easier to access. They made their mistake right.

Clasificación:

1.0

Move in was fine. Subsequent service was poor. General manager of the Binghamton Front St location was supposed to get in touch to correct a billing situation and has not contacted me as of yet. Customer service assistance was very helpful in trying to contact general manager and making notation for account information.

Clasificación:

5.0

Only put bno because lights were terrible i had to bring my own flashlights

Clasificación:

1.0

There is no office on-site and security is poor. The gate was broken for several months during my rental period. The open lockers in my unit were not secure and there is no lock on the outer entry door. There was no working light in the unit. I did not feel safe accessing my locker. When I removed my belongings there was water damage and mouse droppings. Items accumulated in the common area of the unit and it appeared that the empty lockers were being utilized. This facility need to invest in an on-site guard and MUCH better security procedures.

Clasificación:

2.0

I was afraid of being alone there !! It was robbed once during my storage time . Also had to call police because a group of young adults were waiting for me to open the gate and ran in so I left .

Clasificación:

5.0

From the beginning this was an excellent experience for me with this UHaul store 🏆🏆🏆🙏

Clasificación:

1.0

Bc they try to give me that had a lock on aready and I had to keep on run back to the store 4 time and very Rude no discount was applied to me and no staorge was give to me

Clasificación:

5.0

Thanks to all the staff! Jason and Vanessa were supportive and helpful!!! ¡Gracias!

Clasificación:

3.0

The corporate online and phone help services were very stressful,time consuming while under time restraints,useless in resolving issues. Dispite multiple additional trips between satallite location and contact location,employees were extremely helpful and resolved issues as effectively as they could.

Clasificación:

5.0

The gentleman. Who took care of my had fantastic customer service and made sure that I left a happy customer!

Clasificación:

5.0

This is my second unit in a month. The people were so nice and helpful. Access to my units was great, easy to get to. I will definitely recommend you !!

Clasificación:

2.0

there was a rusted metal sheet hanging down from the ceiling that would constantly hit me as i was walking. a dead rat decomposing for months. Employees constantly gave me wrong information.

Clasificación:

3.0

The staff was always incredibly helpful. They did a great job any time I had a question or a concern. I did however have a problem with the fact that having an indoor facility didn't seem to really protect my belongings from all the outdoor elements well, in fact many of my books were damaged. It also looks like my unit had been broken into or at least an attempted break in at some point. The security camera need my entrance door was broken. The gate got stuck open for hours once. Again, i have nothing but great things to say about the office staff though. Especially the manager. Super helpful.

Clasificación:

3.0

I got bed bugs from using this storage. Its not clean in the storage itself.

Clasificación:

2.0

Your staff is wonderful; the best asset your company has. But, having to wait almost 30 minutes to speak to someone when I phone what should be a local office but is just a national center is ridiculous. More importantly, your storage facility at 262 Front St in Binghamton has no office-it has been CLOSED for over 2YEARS!!!! Didn't someone tell you???? Even more important, 262 Front St is infested with both hornets and bees. I Was STUNG TWICE at the facility. Lucky for both of us I'm not allergic; otherwise you would be facing a serious lawsuit. I would never recommend this storage facility to anyone.

Clasificación:

4.0

We moved out of our storage unit online and there were no instructions on how to open the gate without our access card. We ended up having to take our card to get out. I tried calling the facility but I was on hold for half an hour before I hung up. I am afraid I will be charged for the card.

Clasificación:

4.0

Great service and it was super convenient and easy to move in! Only issue is that there were too many reservations made on certain storage units and so we almost didn't get our storage unit, so there was some nervousness and headaches because of it. But I'm happy that we got all of our stuff moved in because I'm a college student heading back home for the next couple of months.

Clasificación:

1.0

nobody pick up the phone call every time I call

Clasificación:

2.0

I got an email thanking me for my patronage and they you are sad to see me go...but last I checked my storage unit was paid for on time every month and I’m confused why nobody answers the phones or emails when I call to find out WHY I no longer have a storage unit to pay for and WHERE are my belongings?

Clasificación:

1.0

The guy behind the counter was very helpful. It was still a very bad experience. I filled out the application online I still had to go down and fill out paperwork to a different site. Got all the paperwork filled out wet to my storage unit ended up getting locked in the gates for about 2 hours cuz my password didn't work. When I did find my you and I it had a lock on it I had to go back because the phones were busy and nobody was answering. The guy gave me a key so I had to go back to the and it was the wrong key so I had to go back to the office and get another key. A half hour job turned into about 3 hours of BS. I was actually at work on the clock trying to do this during my lunch break.

Clasificación:

4.0

The only real problem I had was that it's impossible to call you on the phone. The automated telephone system is inadequate, and there was no way to contact a local representative.

Clasificación:

1.0

Horrible experience. Bad neighborhood with constant theft in the surrounding area. Calling is frustrating. Wait time is 20 minutes to speak with someone. There is Never anyone at the storage facility. I never moved in. I couldn't. There was a lock on my storage unit. Six days after I paid for everything in cash, the lock was still on my supposed unit. Disappointed.

Clasificación:

4.0

I had an issue with my online reservation not being not correct in the system at the truck pick up facility. I had done everything I thought required to change the account information, reserved everything but when I arrived to pick up my truck, it was not correct. Additionally, the gas tank was at 3/4 when I picked it up instead of 15/16.

Clasificación:

3.0

I say average only because the move as a whole was too expensive. Hey, there was no other way, not u-hauls fault.

Clasificación:

5.0

Great service. Staff was always polite and helpful when I called

Clasificación:

5.0

The Manager Jason is very helpful and makes everything run smooth . I will recommend this location to all my freinds

Clasificación:

3.0

The people were good. However, the online web site is nothing desirable and needs substantial improvement.

Clasificación:

5.0

The employees were nice and didn’t have no attitude and was polite to me as a customer Thank you so much

Clasificación:

5.0

Michelle is great! She is very helpful. Appreciate all of her assistance while interacting with her.

Clasificación:

5.0

The whole process was seamless and the staff friendly and helpful

Clasificación:

2.0

Customer service was terrible. I was on hold for 10 minutes every time I called. I had to call because I did not get paperwork when I took the storage unit that gave me clear information about accessing my storage unit. There was never anyone at the facility when I went. The lines at the nearby facility I had to drive to in order to get information were always long. When I went to checkout I was told I had to wait a half an hour because there was no one available to help me. There was no way for me to contact the uhaul location by phone. They forwarded all their calls to the national number. I heard their phones ringing while I was there. When I was at the storage unit location and did not have an acccess number, the national number could not help me. The national.nimber could not even get in touch with the local office. Compliment- when I finally got to check out, there was a competent woman there who corrected the woman who was serving me. The woman serving me had said I would have to pay the full month even though I was leaving the unit after only two days of the new month. The helpful woman took the time to show the other bow to close my account without a charge. I was told the manager had gone home for the day. That's when I realized that the manager was the one who told me earlier in the day that I would have to wait to get checked out. He did not have his car and was unable to assist me at my storage location. This UHaul needs more training for customer service and some other way to work with customers at their storage location since the office there is never open. It is ridiculous that you say to contact the local storage facility to settle disputes.

Clasificación:

4.0

The storage was hot and humid and there were a few bugs and molds in my storage unit.

Clasificación:

4.0

when I came to the unit last year I mentioned the light wasn't working. I really didn't need it so it wasn't a big issue for me for the most part.

Clasificación:

2.0

When I got the storage unit someone had stuff in it. They switched me again to another unit. When I got the new unit it was dirty with garbage and have black mold on the ground. When I called about it being dirty the girl on the phone told me to deal with it. I told her that it was unacceptable. She said nothing I can do and told me to clean it. I was in a pinch so I just cleaned it. When I gave the girl my card when I checked out of it she said "I hope you cleaned it good or well be charging you a cleaning fee." Extremely unprofessional and Extremely unpleasant experience the whole two weeks I had it.

Clasificación:

5.0

I just needed something to go right the day we moved in and it did. Not one issue. Thank you for making it so easy.

Clasificación:

2.0

I was driving back and forth between my storage unit and the U-Haul office because they provided me with a storage unit that was already occupied. After traveling back and forth 3 times for approximately 2 hours I finally got my correct storage unit. I am very disappointed. I hoped that U-Haul - being a well known storage company - would have better and more reliable service, but after traveling back and forth with the minimal effort from the workers I was provided in regard to my hopeful efficiency with U-Haul, I am sorry to say that I would definitely recommend local storage companies compared to U-Haul. I am incredibly disappointed with the service I expected as (once again) a reputable storage service. This U-Haul location had 2 workers, both strictly occupied with incoming clients and not readily able to handle current clients efficiently. I don't believe you should punish your workers as much as you should worry abt your service as a whole.

Clasificación:

2.0

There was no lock in my container and i paid for one

Clasificación:

1.0

Was promised 30 days free, was billed right away and emailed the next bill woyld be due in 30 days. I sent an email two weeks ago aboht the free thirty days and have not received a response. Online reservation was easy once we cakled several people when no one was at the front street location. Signs were inadequate and did not make it clear what to do.

Clasificación:

4.0

the gate was open each time i went to my unit, which doesn’t seem the safest

Clasificación:

5.0

The customer service agent who helped us by phone was excellent. She stayed with me until I was able to get the issue I was having with my phone resolved so I was able to complete adding my drivers license. The in-person people at the store told me they could not help me and that I needed to do everything online. The man in the store made sure that I had the information I needed in order to process the reservation online. I do not know why the woman at the register was at work that day. She would not help me in person at all. Why was the store even open? Without the kind customer service person on the phone, I would have had to cancel my reservation.

Clasificación:

5.0

Uhaul online was easy. I didn't see anyone from the facility itself though. The small storage unit also had a little bit of left over garbage from last customer that we had to throw out. Nice place.

Clasificación:

5.0

Great

Clasificación:

5.0

great services

Clasificación:

5.0

The customer service representatives were helpful, knowledgeable and friendly.

Clasificación:

4.0

despite the slight build of ice this past storm, our experience has been good

Clasificación:

5.0

Excellent service at an economically friendly price.

Clasificación:

1.0

the call center should tell you that you need to go to Chenango for signing up for unit, also the call center should tell you that you need to buy or bring specific lock ahead of time also, not good

Clasificación:

5.0

My only negative is when they changed the unit doors, I was not notified. I discovered it when I could not unlock my unit. When I went to the office they informed me of the change and my new lock.

Clasificación:

3.0

Uhaul web needs to connect to local office to keep website current

Clasificación:

5.0

everything was great.. My things were safe and it was convenient to get my things in and out.

Clasificación:

5.0

Staff at Chenengo St were very courteous and accommodating

Clasificación:

2.0

Billed $72.90 8/16. Checked out of storage facility 8/19. Promised to prorate fee & credit my card. Called back recently. Clerk said they failed to close it out. Promised to take care of it & credit.

Clasificación:

5.0

Great

Clasificación:

3.0

If you are going to change a customer's lock on their Uhaul storage unit, I highly recommended that you NOTIFY THE CUSTOMER! This was not acceptable!

Clasificación:

3.0

Paid for 2 months of storage and only stored my belongings for 1 and a half weeks. Still haven't gotten the extra months back on my card and it's been about 3 days already.

Clasificación:

5.0

-

Clasificación:

4.0

Good people. The after hours phone service left much to be desired. They couldn't provide information or resolve issues. But the desk guys in Binghamton were great.

Clasificación:

5.0

Only thing is I wish call’s could go to you rather than the call center

Clasificación:

5.0

Thank you the service was great. I appreciate the short term storage options for college students

Clasificación:

5.0

Why did I get another rent reminder? I closed the account and surrendered the room in early J JULY

Clasificación:

1.0

Full of rats

Clasificación:

5.0

Great assistance, especially the site attendant helped me tremendously

Clasificación:

1.0

It was a bad experience.

Clasificación:

4.0

U-Haul

Clasificación:

5.0

Great customer service.

Clasificación:

5.0

Good job

Clasificación:

5.0

The unit was clean, easy to access and perfect for our needs.

Clasificación:

4.0

The staff made our experience at U-Haul storage excellent. One hiccup: Information regarding registration was unclear and at a separate location we didn't know of until the day we arrived.

Clasificación:

4.0

above average

Clasificación:

3.0

It took awhile before they were able to actually charge my account, though they found the reservation quickly. The manager was very nice and I would recommend this facility.

Clasificación:

4.0

Very easy process and set up.

Clasificación:

4.0

Good service

Clasificación:

2.0

The rates are too expensive for what you get, + multiple charges (extra $10 for 24 hour access, had to buy a lock). A machine working at the counter could have been more friendly than the salesperson.

Clasificación:

5.0

There was great customer service and the staff was great

Clasificación:

1.0

Mattress and multiple items were ruined from roof leaking

Clasificación:

1.0

Most of my stuff was ruined with mold the staff was very rude and not helpful. Formal complaint did not solve issues. Still waiting for a response. I was unable to get to my things for several months

Clasificación:

1.0

The online service allowed me to reserve a unit that was not available. Also, having to go to an entirely different location where the office has personnel to get the issue resolved is ridiculous!

Clasificación:

1.0

I have had TERRIBLE experience with this company in the past and ONLY went back because I was desperate.The service has gotten WORSE!! Simply awful. Terrible customer service! So many negatives.

Clasificación:

5.0

Very helpful.

Clasificación:

5.0

I was very satisfied with the service I received setting up my storage unit.

Clasificación:

3.0

I'm waiting for the $129.95 rental fee to reverse the charge to my credit card.

Clasificación:

2.0

Place is not taken care of due to office being closed. Needs to open office back up there.

Clasificación:

1.0

Called Chenango. Unit available at Front St. Was closed. Went to Chenango back to Front Street. Wasn't given . Back to Chenango to get .Should have been in unit back to Front St met guy for.

Clasificación:

5.0

All staff involved were knowledgeable nd efficient. VERY easy!

Clasificación:

3.0

The dirt that got into the unit from the road was terrible. The door to my unit was broken. It never stayed up by it self , didn't seal right allowing all the road dirt to get in and sometimes water.

Clasificación:

5.0

A+

Clasificación:

3.0

My first u-haul order was messed up on 9/20/18. I was on the telephone for hours and did not even get my u-haul until 9/27/18. Once the mess was settled, everything from that point went well until they picked up my box and lifted up my walkway.

Clasificación:

5.0

Stan was very helpful and informative. Thank you Stan

Clasificación:

5.0

Good job

Clasificación:

5.0

Gracias

Clasificación:

1.0

I was wrongfully locked out of my unit multiple times. Staff was unhelpful and downright rude. Multiple items of mine were destroyed by water damage from a leak in the unit.

Clasificación:

3.0

Was looking for storage unit for my daughter's college dorm stuff over the summer. I was pleased with ease of use. Very secure. Would not rent outside unit again. Too damp and musty.

Clasificación:

5.0

We are a small service oriented business and have rented vehicles and, now, a storage unit from this location and the folks here have always been A#1 to work with. Kudos to the staff!!

Clasificación:

5.0

Nice

Clasificación:

5.0

All my things were kept safe and dust and dirt free, thanks again for your support.

Clasificación:

4.0

The on-site office is no longer manned. Site management is handled from a remote location, approximately 2 miles away.

Clasificación:

1.0

Complaints not addressed like told sfter an hour and half on the phone

Clasificación:

1.0

Horrible experience. After I was out, they still kept trying to charge me for up to 2 months after. Threatening me with penalties and liens. Never go through U-Haul.

Clasificación:

5.0

All good.

Clasificación:

3.0

Not having a pro-rated refund after move-out was a big turn off.

Clasificación:

5.0

Nothing every thing was great

Clasificación:

5.0

No comment!

Clasificación:

5.0

nothing

Clasificación:

5.0

Great rent, straps broke due to unknown cause and i wasnt hassled or charged for their replacement thankfully

Clasificación:

5.0

Personal was very helpful, no problem returning the truck there, had all over information a file. Was sorry to hear of the problems we had at the starting point, was unable to do any thing about refunds, which I said was not his fault or problem. We where in and out of there in less then 5 minutes.

Clasificación:

5.0

The Front Street location was helpful and easy on our drop off.

Clasificación:

1.0

Rented a trailer with no license plate and got pulled over

Clasificación:

5.0

Both gentlemen that helped me were very polite. I recommend this place to anyone.

Clasificación:

5.0

I've had an excellent experience with Uhaul. I will rent from them again. Totally satisfied

Clasificación:

3.0

Not make deals for moving vehicles that you won't actually have on the days for which they are wanted nor at the agreed upon location. (or anywhere close)

Clasificación:

5.0

easy to find , looked like new building, very professional staff, drop off took several minutes and was a pleasure

Clasificación:

1.0

it would have been nice to know when I purchased the insurance that It DOES NOT cover certain damages to the the truck. And that plastic corners cost hundreds of dollars to fix! I will rent from uhaul ever again!

Clasificación:

2.0

The staff there are just wonderful. Very Very Helpful. The computer system doesn't work and it takes at least 1/2 to rent anything. They don't sell hitches or boxes. We bought units in an auction and there was so much rat crap inches deep in some units that I would never store anything there. Shawn and Nicole are great employees butt he place is a dump.. Chenango Street is great

Clasificación:

3.0

Do not bill extra for wrong location when drop off was correct.

Clasificación:

4.0

The young lady was awesome and explained everything.

Clasificación:

3.0

Gentleman at the counter need to count the number of bags of blankets he gives you I only took 3 got charged for 5

Clasificación:

1.0

This location is not up to U Haul standard and should be shut down. It is also a repocession operation and drugs are openly sold on the street.. Because of the repo operation, my tow vehicle, trailer, and car had to arranged in a curve. Further the trailer was not set up properly according to U Haul procedures. Your operator directed the damage to my car. The trailer equipment was defective and could not properly fasten my car. Further no one apologized or offered the $50 guaranty.

Clasificación:

5.0

The general manager provided excellent customer service.

Clasificación:

5.0

Nothing! Very happy,great customer service

Clasificación:

4.0

Anthony was very accommodating and friendly. He seemed to enjoy doing the work he does. He covered all the details but not in a boring way. He's a great people person.

Clasificación:

4.0

I was charged an additional fee of several dollars for being over the allowed mileage, even though I was actually 8 miles under the allowed mileage per my GPS and Google maps. Not a big deal, but the one minor negative for the moving experience that day.

Clasificación:

3.0

have fuel tanks FULL, then they can much more easily be returned at FULL, this trying to figure out how much to put in so it comes up to 3/8 of a tank is nonsense.

Clasificación:

3.0

Very helpful and pleasant.

Clasificación:

1.0

I paid for an extra 90 miles for a total of 120. I used a total of 53 miles so I used 20 miles that I paid extra for and they rest (70) miles I don't get my money back it kinda of a all well you lose kinda deal. I got more then I needed just so I don't go over the allowed amount well this will be the last Time I ever use them and I will tell anyone I know not to because this isn't right

Clasificación:

3.0

very friendly staff and had no issues what so ever and the price was just great.

Clasificación:

3.0

The truck had a VERY BAD front end shake (bounce) that I couldn't see out of the drivers side mirror. Which make it a very unpleasant trip,

Clasificación:

5.0

The general manager (Anthony Hall) was helpful. The pick up and return of the vehicle went smoothly. Vehicle was clean and performed well.

Clasificación:

5.0

Wonderful customer service! Both the manager, Anthony, and the customer service representative (I cannot recall her name) were professional and helpful. This shop is new to U-Haul and they have cleaned it ip inside, outside and definitely improved the facility. Give them both a raise!

Clasificación:

3.0

Was not able to rent the size truck I reserved. Pick up location was changed last minute.

Clasificación:

5.0

Great management, hard working people