Customer Reviews for U-Haul Moving & Storage of Front Street
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

227 comentarios

262 Front St   Binghamton, NY 13902

(607) 821-0794

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(607) 821-0794

262 Front St
Binghamton, NY 13902

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha J.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

marilyn f.  |  Overall Experience 
Clasificación:
5.0

A great all around experience from beginning to end of my storage rental. The staff were friendly and courteous, everything was in good working order, no problems. Would definitely rent here again and recommend to anyone.

Wendy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Naylisha H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melony A.  |  First Impressions 
Clasificación:
5.0

I opened my Storage account several years before U-haul bought the property, which was *after* the property was sold to another company (so I have been there through three properties and 17 years). I never expected my stuff to be in such excellent condition, but it was like I had only been away for a few months. The staff -- and management -- were exceptionally friendly and helpful. If I were not on the other side of the country (California and Georgia), I would have kept my stuff in that same unit. If I ever do move back to Binghamton I will rent from that location.

DUSTY W.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for your stroge and keeping my things safe

margarita s.  |  Overall Experience 
Clasificación:
2.0

Our locker got broke into twice in one month. Then you wanted to bill me for a tv that was left in there when we moved out before our first bill came due.... NO I WOULD NEVER RECOMMEND YOU GUYS TO ANYONE!

Brandi M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheretha b.  |  First Impressions 
Clasificación:
1.0

There was a severe lack of communication and an inability to contact them via the phone. I would not recommend this location to anyone. If I could give 0 stars I would.

Kari N.  |  Overall Experience 
Clasificación:
3.0

I'm surprised that nobody came to look at my unit after I cleaned it out. Therefore I was billed even though I wasn't using the storage unit and it was unlocked. That was a bit distressing and why I left An average rating instead of an excellent rating.

Tony A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESTHOMAS S.  |  First Impressions 
Clasificación:
1.0

Was not told that storage units was broken into 3 times before I rented it. i rented a storage unit and it was broken into and stuff was stolen. I had to move my stuff to another place because I can't trust the storage unit at uhaul to be safe. I would not recommend uhaul on Front St in Binghamton NY there not safe or secure.

Alita P.  |  Overall Experience 
Clasificación:
5.0

Thank you so much your staff are very professional

margarita s.  |  First Impressions 
Clasificación:
3.0

Would have been better if I had cleaner neighbors needle caps everywhere Everytime I went into my unit I had to sweep the caps out.

Ayla S.  |  Overall Experience 
Clasificación:
5.0

Jason is always very helpful and friendly I'm a returning customer because of his professionalism I will return again

TIMOTHYL D.  |  Overall Experience 
Clasificación:
5.0

My stuff was stolen and I didn't receive any thing that sucks big time

DON H.  |  Overall Experience 
Clasificación:
2.0

Rodents had gotten into all of my belongings and chewed through many of them and left many many droppings!!! Numerous belongs were wet!!!! Over 1/2 of my belongings had to be thrown away!! Experience was very upsetting and disgusting!!!

elaine m.  |  Overall Experience 
Clasificación:
4.0

When our originally reserved unit was accidentally given to another renter, the staff worked very hard finding us a substitute. The unit we ended up with was in a better location and easier to access. They made their mistake right.

TAYLOR J.  |  Overall Experience 
Clasificación:
1.0

Move in was fine. Subsequent service was poor. General manager of the Binghamton Front St location was supposed to get in touch to correct a billing situation and has not contacted me as of yet. Customer service assistance was very helpful in trying to contact general manager and making notation for account information.

Foster D.  |  First Impressions 
Clasificación:
5.0

Only put bno because lights were terrible i had to bring my own flashlights

JACINDA S.  |  Overall Experience 
Clasificación:
1.0

There is no office on-site and security is poor. The gate was broken for several months during my rental period. The open lockers in my unit were not secure and there is no lock on the outer entry door. There was no working light in the unit. I did not feel safe accessing my locker. When I removed my belongings there was water damage and mouse droppings. Items accumulated in the common area of the unit and it appeared that the empty lockers were being utilized. This facility need to invest in an on-site guard and MUCH better security procedures.

cindy h.  |  Overall Experience 
Clasificación:
2.0

I was afraid of being alone there !! It was robbed once during my storage time . Also had to call police because a group of young adults were waiting for me to open the gate and ran in so I left .

Carol V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

andrea b.  |  Overall Experience 
Clasificación:
5.0

From the beginning this was an excellent experience for me with this UHaul store 🏆🏆🏆🙏

jennifer k.  |  Overall Experience 
Clasificación:
1.0

Bc they try to give me that had a lock on aready and I had to keep on run back to the store 4 time and very Rude no discount was applied to me and no staorge was give to me

RALPHC B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis B.  |  Overall Experience 
Clasificación:
5.0

Thanks to all the staff! Jason and Vanessa were supportive and helpful!!! ¡Gracias!

Tia R.  |  First Impressions 
Clasificación:
3.0

The corporate online and phone help services were very stressful,time consuming while under time restraints,useless in resolving issues. Dispite multiple additional trips between satallite location and contact location,employees were extremely helpful and resolved issues as effectively as they could.

David R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy P.  |  First Impressions 
Clasificación:
5.0

The gentleman. Who took care of my had fantastic customer service and made sure that I left a happy customer!

Jeff G.  |  First Impressions 
Clasificación:
5.0

This is my second unit in a month. The people were so nice and helpful. Access to my units was great, easy to get to. I will definitely recommend you !!

Angela P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

joel d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua S.  |  Overall Experience 
Clasificación:
2.0

there was a rusted metal sheet hanging down from the ceiling that would constantly hit me as i was walking. a dead rat decomposing for months. Employees constantly gave me wrong information.

Devin L.  |  Overall Experience 
Clasificación:
3.0

The staff was always incredibly helpful. They did a great job any time I had a question or a concern. I did however have a problem with the fact that having an indoor facility didn't seem to really protect my belongings from all the outdoor elements well, in fact many of my books were damaged. It also looks like my unit had been broken into or at least an attempted break in at some point. The security camera need my entrance door was broken. The gate got stuck open for hours once. Again, i have nothing but great things to say about the office staff though. Especially the manager. Super helpful.

lyndsey o.  |  Overall Experience 
Clasificación:
3.0

I got bed bugs from using this storage. Its not clean in the storage itself.

JOANETTESHONTINA R.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Samuel Willis J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER K.  |  Overall Experience 
Clasificación:
2.0

Your staff is wonderful; the best asset your company has. But, having to wait almost 30 minutes to speak to someone when I phone what should be a local office but is just a national center is ridiculous. More importantly, your storage facility at 262 Front St in Binghamton has no office-it has been CLOSED for over 2YEARS!!!! Didn't someone tell you???? Even more important, 262 Front St is infested with both hornets and bees. I Was STUNG TWICE at the facility. Lucky for both of us I'm not allergic; otherwise you would be facing a serious lawsuit. I would never recommend this storage facility to anyone.

Therese Adele K.  |  First Impressions 
Clasificación:
4.0

We moved out of our storage unit online and there were no instructions on how to open the gate without our access card. We ended up having to take our card to get out. I tried calling the facility but I was on hold for half an hour before I hung up. I am afraid I will be charged for the card.

Jenna F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

El cliente no dejó un comentario.

james m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheyenne M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sherhonda c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

mariama c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P.  |  First Impressions 
Clasificación:
4.0

Great service and it was super convenient and easy to move in! Only issue is that there were too many reservations made on certain storage units and so we almost didn't get our storage unit, so there was some nervousness and headaches because of it. But I'm happy that we got all of our stuff moved in because I'm a college student heading back home for the next couple of months.

Connor G.  |  First Impressions 
Clasificación:
1.0

nobody pick up the phone call every time I call

JiaMing F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia R.  |  Overall Experience 
Clasificación:
2.0

I got an email thanking me for my patronage and they you are sad to see me go...but last I checked my storage unit was paid for on time every month and I’m confused why nobody answers the phones or emails when I call to find out WHY I no longer have a storage unit to pay for and WHERE are my belongings?

Amanda C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alfred M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Pamela T.  |  Overall Experience 
Clasificación:
1.0

The guy behind the counter was very helpful. It was still a very bad experience. I filled out the application online I still had to go down and fill out paperwork to a different site. Got all the paperwork filled out wet to my storage unit ended up getting locked in the gates for about 2 hours cuz my password didn't work. When I did find my you and I it had a lock on it I had to go back because the phones were busy and nobody was answering. The guy gave me a key so I had to go back to the and it was the wrong key so I had to go back to the office and get another key. A half hour job turned into about 3 hours of BS. I was actually at work on the clock trying to do this during my lunch break.

Matthew R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Laurie B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph O.  |  First Impressions 
Clasificación:
4.0

The only real problem I had was that it's impossible to call you on the phone. The automated telephone system is inadequate, and there was no way to contact a local representative.

tim p.  |  Overall Experience 
Clasificación:
1.0

Horrible experience. Bad neighborhood with constant theft in the surrounding area. Calling is frustrating. Wait time is 20 minutes to speak with someone. There is Never anyone at the storage facility. I never moved in. I couldn't. There was a lock on my storage unit. Six days after I paid for everything in cash, the lock was still on my supposed unit. Disappointed.

Leslie S.  |  Overall Experience 
Clasificación:
4.0

I had an issue with my online reservation not being not correct in the system at the truck pick up facility. I had done everything I thought required to change the account information, reserved everything but when I arrived to pick up my truck, it was not correct. Additionally, the gas tank was at 3/4 when I picked it up instead of 15/16.

lyndsey o.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ann N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley D.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

JiaMing F.  |  First Impressions 
Clasificación:
3.0

I say average only because the move as a whole was too expensive. Hey, there was no other way, not u-hauls fault.

Charles R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C.  |  Overall Experience 
Clasificación:
5.0

Great service. Staff was always polite and helpful when I called

Doreen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deja B.  |  Overall Experience 
Clasificación:
5.0

The Manager Jason is very helpful and makes everything run smooth . I will recommend this location to all my freinds

TIM D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Gary G.  |  Overall Experience 
Clasificación:
3.0

The people were good. However, the online web site is nothing desirable and needs substantial improvement.

dorota b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karmen G.  |  Overall Experience 
Clasificación:
5.0

The employees were nice and didn’t have no attitude and was polite to me as a customer Thank you so much

juvon t.  |  First Impressions 
Clasificación:
5.0

Michelle is great! She is very helpful. Appreciate all of her assistance while interacting with her.

sundina s.  |  Overall Experience 
Clasificación:
5.0

The whole process was seamless and the staff friendly and helpful

lior s.  |  Overall Experience 
Clasificación:
2.0

Customer service was terrible. I was on hold for 10 minutes every time I called. I had to call because I did not get paperwork when I took the storage unit that gave me clear information about accessing my storage unit. There was never anyone at the facility when I went. The lines at the nearby facility I had to drive to in order to get information were always long. When I went to checkout I was told I had to wait a half an hour because there was no one available to help me. There was no way for me to contact the uhaul location by phone. They forwarded all their calls to the national number. I heard their phones ringing while I was there. When I was at the storage unit location and did not have an acccess number, the national number could not help me. The national.nimber could not even get in touch with the local office. Compliment- when I finally got to check out, there was a competent woman there who corrected the woman who was serving me. The woman serving me had said I would have to pay the full month even though I was leaving the unit after only two days of the new month. The helpful woman took the time to show the other bow to close my account without a charge. I was told the manager had gone home for the day. That's when I realized that the manager was the one who told me earlier in the day that I would have to wait to get checked out. He did not have his car and was unable to assist me at my storage location. This UHaul needs more training for customer service and some other way to work with customers at their storage location since the office there is never open. It is ridiculous that you say to contact the local storage facility to settle disputes.

Mary R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea Z.  |  Overall Experience 
Clasificación:
4.0

The storage was hot and humid and there were a few bugs and molds in my storage unit.

Sang Woo K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

richard M.  |  Overall Experience 
Clasificación:
4.0

when I came to the unit last year I mentioned the light wasn't working. I really didn't need it so it wasn't a big issue for me for the most part.

Morgan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew D.  |  Overall Experience 
Clasificación:
2.0

When I got the storage unit someone had stuff in it. They switched me again to another unit. When I got the new unit it was dirty with garbage and have black mold on the ground. When I called about it being dirty the girl on the phone told me to deal with it. I told her that it was unacceptable. She said nothing I can do and told me to clean it. I was in a pinch so I just cleaned it. When I gave the girl my card when I checked out of it she said "I hope you cleaned it good or well be charging you a cleaning fee." Extremely unprofessional and Extremely unpleasant experience the whole two weeks I had it.

Justin m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie I.  |  Overall Experience 
Clasificación:
5.0

I just needed something to go right the day we moved in and it did. Not one issue. Thank you for making it so easy.

Deborah B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexa A.  |  Overall Experience 
Clasificación:
2.0

I was driving back and forth between my storage unit and the U-Haul office because they provided me with a storage unit that was already occupied. After traveling back and forth 3 times for approximately 2 hours I finally got my correct storage unit. I am very disappointed. I hoped that U-Haul - being a well known storage company - would have better and more reliable service, but after traveling back and forth with the minimal effort from the workers I was provided in regard to my hopeful efficiency with U-Haul, I am sorry to say that I would definitely recommend local storage companies compared to U-Haul. I am incredibly disappointed with the service I expected as (once again) a reputable storage service. This U-Haul location had 2 workers, both strictly occupied with incoming clients and not readily able to handle current clients efficiently. I don't believe you should punish your workers as much as you should worry abt your service as a whole.

Joanna P.  |  First Impressions 
Clasificación:
2.0

There was no lock in my container and i paid for one

jason t.  |  First Impressions 
Clasificación:
1.0

Was promised 30 days free, was billed right away and emailed the next bill woyld be due in 30 days. I sent an email two weeks ago aboht the free thirty days and have not received a response. Online reservation was easy once we cakled several people when no one was at the front street location. Signs were inadequate and did not make it clear what to do.

Amy S.  |  Online Move In 
Clasificación:
4.0

the gate was open each time i went to my unit, which doesn’t seem the safest

Devin L.  |  Online Move In 
Clasificación:
5.0

The customer service agent who helped us by phone was excellent. She stayed with me until I was able to get the issue I was having with my phone resolved so I was able to complete adding my drivers license. The in-person people at the store told me they could not help me and that I needed to do everything online. The man in the store made sure that I had the information I needed in order to process the reservation online. I do not know why the woman at the register was at work that day. She would not help me in person at all. Why was the store even open? Without the kind customer service person on the phone, I would have had to cancel my reservation.

Mary R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A.  |  Overall Experience 
Clasificación:
5.0

Uhaul online was easy. I didn't see anyone from the facility itself though. The small storage unit also had a little bit of left over garbage from last customer that we had to throw out. Nice place.

Jeffrey C.  |  Online Move In 
Clasificación:
5.0

Great

anisah c.  |  Overall Experience 
Clasificación:
5.0

great services

RAYMOND H.  |  Overall Experience 
Clasificación:
5.0

The customer service representatives were helpful, knowledgeable and friendly.

Widline G.  |  First Impressions 
Clasificación:
4.0

despite the slight build of ice this past storm, our experience has been good

Judith M.  |  Overall Experience 
Clasificación:
5.0

Excellent service at an economically friendly price.

Jason B.  |  Overall Experience 
Clasificación:
1.0

the call center should tell you that you need to go to Chenango for signing up for unit, also the call center should tell you that you need to buy or bring specific lock ahead of time also, not good

JEFF H.  |  First Impressions 
Clasificación:
5.0

My only negative is when they changed the unit doors, I was not notified. I discovered it when I could not unlock my unit. When I went to the office they informed me of the change and my new lock.

Judith Z.  |  Overall Experience 
Clasificación:
3.0

Uhaul web needs to connect to local office to keep website current

Joseph Z.  |  Overall Experience 
Clasificación:
5.0

everything was great.. My things were safe and it was convenient to get my things in and out.

Deborah W.  |  Overall Experience 
Clasificación:
5.0

Staff at Chenengo St were very courteous and accommodating

linda c.  |  First Impressions 
Clasificación:
2.0

Billed $72.90 8/16. Checked out of storage facility 8/19. Promised to prorate fee & credit my card. Called back recently. Clerk said they failed to close it out. Promised to take care of it & credit.

regina G.  |  Overall Experience 
Clasificación:
5.0

Great

anisah c.  |  First Impressions 
Clasificación:
3.0

If you are going to change a customer's lock on their Uhaul storage unit, I highly recommended that you NOTIFY THE CUSTOMER! This was not acceptable!

caryn l.  |  Overall Experience 
Clasificación:
3.0

Paid for 2 months of storage and only stored my belongings for 1 and a half weeks. Still haven't gotten the extra months back on my card and it's been about 3 days already.

shawn r.  |  Overall Experience 
Clasificación:
5.0

-

lidia z.  |  Overall Experience 
Clasificación:
4.0

Good people. The after hours phone service left much to be desired. They couldn't provide information or resolve issues. But the desk guys in Binghamton were great.

Tara B.  |  Overall Experience 
Clasificación:
5.0

Only thing is I wish call’s could go to you rather than the call center

richard m.  |  Overall Experience 
Clasificación:
5.0

Thank you the service was great. I appreciate the short term storage options for college students

Doreen M.  |  Overall Experience 
Clasificación:
5.0

Why did I get another rent reminder? I closed the account and surrendered the room in early J JULY

marilyn h.  |  Overall Experience 
Clasificación:
1.0

Full of rats

Andrew S.  |  Overall Experience 
Clasificación:
5.0

Great assistance, especially the site attendant helped me tremendously

Doreen M.  |  First Impressions 
Clasificación:
1.0

It was a bad experience.

Liz d.  |  Overall Experience 
Clasificación:
4.0

U-Haul

Julian J.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

daniel r.  |  First Impressions 
Clasificación:
5.0

Good job

gregory h.  |  First Impressions 
Clasificación:
5.0

The unit was clean, easy to access and perfect for our needs.

Allison M.  |  Overall Experience 
Clasificación:
4.0

The staff made our experience at U-Haul storage excellent. One hiccup: Information regarding registration was unclear and at a separate location we didn't know of until the day we arrived.

Karyssa B.  |  Overall Experience 
Clasificación:
4.0

above average

Julian J.  |  First Impressions 
Clasificación:
3.0

It took awhile before they were able to actually charge my account, though they found the reservation quickly. The manager was very nice and I would recommend this facility.

Lisa F.  |  First Impressions 
Clasificación:
4.0

Very easy process and set up.

Charles A.  |  First Impressions 
Clasificación:
4.0

Good service

cassadra g.  |  Overall Experience 
Clasificación:
2.0

The rates are too expensive for what you get, + multiple charges (extra $10 for 24 hour access, had to buy a lock). A machine working at the counter could have been more friendly than the salesperson.

NICKCOLAS D.  |  First Impressions 
Clasificación:
5.0

There was great customer service and the staff was great

WILLIAM E.  |  First Impressions 
Clasificación:
1.0

Mattress and multiple items were ruined from roof leaking

Timothy W.  |  Overall Experience 
Clasificación:
1.0

Most of my stuff was ruined with mold the staff was very rude and not helpful. Formal complaint did not solve issues. Still waiting for a response. I was unable to get to my things for several months

wendy v.  |  Overall Experience 
Clasificación:
1.0

The online service allowed me to reserve a unit that was not available. Also, having to go to an entirely different location where the office has personnel to get the issue resolved is ridiculous!

Jennifer N.  |  First Impressions 
Clasificación:
1.0

I have had TERRIBLE experience with this company in the past and ONLY went back because I was desperate.The service has gotten WORSE!! Simply awful. Terrible customer service! So many negatives.

Angela A.  |  First Impressions 
Clasificación:
5.0

Very helpful.

cassadra g.  |  First Impressions 
Clasificación:
5.0

I was very satisfied with the service I received setting up my storage unit.

Judith Z.  |  First Impressions 
Clasificación:
3.0

I'm waiting for the $129.95 rental fee to reverse the charge to my credit card.

Gary B.  |  Overall Experience 
Clasificación:
2.0

Place is not taken care of due to office being closed. Needs to open office back up there.

Khyrstal S.  |  Overall Experience 
Clasificación:
1.0

Called Chenango. Unit available at Front St. Was closed. Went to Chenango back to Front Street. Wasn't given . Back to Chenango to get .Should have been in unit back to Front St met guy for.

Valerie N.  |  First Impressions 
Clasificación:
5.0

All staff involved were knowledgeable nd efficient. VERY easy!

David K.  |  First Impressions 
Clasificación:
3.0

The dirt that got into the unit from the road was terrible. The door to my unit was broken. It never stayed up by it self , didn't seal right allowing all the road dirt to get in and sometimes water.

Tom D.  |  Overall Experience 
Clasificación:
5.0

A+

thomas w.  |  Overall Experience 
Clasificación:
3.0

My first u-haul order was messed up on 9/20/18. I was on the telephone for hours and did not even get my u-haul until 9/27/18. Once the mess was settled, everything from that point went well until they picked up my box and lifted up my walkway.

Debbie G. 
Clasificación:
5.0

Stan was very helpful and informative. Thank you Stan

john L.  |  Overall Experience 
Clasificación:
5.0

Good job

bill t.  |  Overall Experience 
Clasificación:
5.0

Gracias

julie c.  |  Overall Experience 
Clasificación:
1.0

I was wrongfully locked out of my unit multiple times. Staff was unhelpful and downright rude. Multiple items of mine were destroyed by water damage from a leak in the unit.

renee v.  |  Overall Experience 
Clasificación:
3.0

Was looking for storage unit for my daughter's college dorm stuff over the summer. I was pleased with ease of use. Very secure. Would not rent outside unit again. Too damp and musty.

Amy M.  |  Overall Experience 
Clasificación:
5.0

We are a small service oriented business and have rented vehicles and, now, a storage unit from this location and the folks here have always been A#1 to work with. Kudos to the staff!!

pamela c. | Reservación
Clasificación:
5.0

Nice

Scott L. | Reservación
Clasificación:
5.0

All my things were kept safe and dust and dirt free, thanks again for your support.

linda m.  |  Overall Experience 
Clasificación:
4.0

The on-site office is no longer manned. Site management is handled from a remote location, approximately 2 miles away.

Walter Scott B.  |  Overall Experience 
Clasificación:
1.0

Complaints not addressed like told sfter an hour and half on the phone

tammy S.  |  Overall Experience 
Clasificación:
1.0

Horrible experience. After I was out, they still kept trying to charge me for up to 2 months after. Threatening me with penalties and liens. Never go through U-Haul.

mike o.  |  Overall Experience 
Clasificación:
5.0

All good.

CAROL O.  |  Overall Experience 
Clasificación:
3.0

Not having a pro-rated refund after move-out was a big turn off.

Thomas Y.  |  Overall Experience 
Clasificación:
5.0

Nothing every thing was great

Joe T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin C. 
Clasificación:
5.0

No comment!

Mark M. 
Clasificación:
5.0

nothing

BILL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonas P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Derek S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

Great rent, straps broke due to unknown cause and i wasnt hassled or charged for their replacement thankfully

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK D. 
Clasificación:
5.0

Personal was very helpful, no problem returning the truck there, had all over information a file. Was sorry to hear of the problems we had at the starting point, was unable to do any thing about refunds, which I said was not his fault or problem. We where in and out of there in less then 5 minutes.

Sam P. 
Clasificación:
5.0

El cliente no dejó un comentario.

john D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

The Front Street location was helpful and easy on our drop off.

Nicholas K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

Rented a trailer with no license plate and got pulled over

Edin Z. 
Clasificación:
5.0

Both gentlemen that helped me were very polite. I recommend this place to anyone.

Lucas C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan C. 
Clasificación:
5.0

I've had an excellent experience with Uhaul. I will rent from them again. Totally satisfied

Vanessa J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda K. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynne S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe R. 
Clasificación:
3.0

Not make deals for moving vehicles that you won't actually have on the days for which they are wanted nor at the agreed upon location. (or anywhere close)

alyssa G. 
Clasificación:
5.0

easy to find , looked like new building, very professional staff, drop off took several minutes and was a pleasure

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane W. 
Clasificación:
1.0

it would have been nice to know when I purchased the insurance that It DOES NOT cover certain damages to the the truck. And that plastic corners cost hundreds of dollars to fix! I will rent from uhaul ever again!

Billy jo F. 
Clasificación:
3.0

El cliente no dejó un comentario.

John P. 
Clasificación:
2.0

The staff there are just wonderful. Very Very Helpful. The computer system doesn't work and it takes at least 1/2 to rent anything. They don't sell hitches or boxes. We bought units in an auction and there was so much rat crap inches deep in some units that I would never store anything there. Shawn and Nicole are great employees butt he place is a dump.. Chenango Street is great

Ellen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

kate F. 
Clasificación:
3.0

Do not bill extra for wrong location when drop off was correct.

Bonnie M. 
Clasificación:
4.0

The young lady was awesome and explained everything.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc C. 
Clasificación:
3.0

Gentleman at the counter need to count the number of bags of blankets he gives you I only took 3 got charged for 5

Steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
1.0

This location is not up to U Haul standard and should be shut down. It is also a repocession operation and drugs are openly sold on the street.. Because of the repo operation, my tow vehicle, trailer, and car had to arranged in a curve. Further the trailer was not set up properly according to U Haul procedures. Your operator directed the damage to my car. The trailer equipment was defective and could not properly fasten my car. Further no one apologized or offered the $50 guaranty.

Peter C. 
Clasificación:
5.0

The general manager provided excellent customer service.

Shalika B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

kevin G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
2.0

El cliente no dejó un comentario.

TINA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill P. 
Clasificación:
5.0

Nothing! Very happy,great customer service

Daniel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin K. 
Clasificación:
4.0

Anthony was very accommodating and friendly. He seemed to enjoy doing the work he does. He covered all the details but not in a boring way. He's a great people person.

Mark R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
4.0

I was charged an additional fee of several dollars for being over the allowed mileage, even though I was actually 8 miles under the allowed mileage per my GPS and Google maps. Not a big deal, but the one minor negative for the moving experience that day.

Gary D. 
Clasificación:
3.0

have fuel tanks FULL, then they can much more easily be returned at FULL, this trying to figure out how much to put in so it comes up to 3/8 of a tank is nonsense.

ROBERT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEN P. 
Clasificación:
3.0

Very helpful and pleasant.

Michelle L. 
Clasificación:
1.0

I paid for an extra 90 miles for a total of 120. I used a total of 53 miles so I used 20 miles that I paid extra for and they rest (70) miles I don't get my money back it kinda of a all well you lose kinda deal. I got more then I needed just so I don't go over the allowed amount well this will be the last Time I ever use them and I will tell anyone I know not to because this isn't right

AJ C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG M. 
Clasificación:
3.0

very friendly staff and had no issues what so ever and the price was just great.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

john W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUCILLE F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
3.0

The truck had a VERY BAD front end shake (bounce) that I couldn't see out of the drivers side mirror. Which make it a very unpleasant trip,

DOUG S. 
Clasificación:
5.0

The general manager (Anthony Hall) was helpful. The pick up and return of the vehicle went smoothly. Vehicle was clean and performed well.

gil D. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETE V. 
Clasificación:
5.0

Wonderful customer service! Both the manager, Anthony, and the customer service representative (I cannot recall her name) were professional and helpful. This shop is new to U-Haul and they have cleaned it ip inside, outside and definitely improved the facility. Give them both a raise!

KRISTA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAWRENCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADDY G. 
Clasificación:
3.0

Was not able to rent the size truck I reserved. Pick up location was changed last minute.

SHARON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIA N. 
Clasificación:
5.0

Great management, hard working people

GINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara G. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de autoalmacenamiento