Comentarios de los clientes para U-Haul Moving & Storage of Frisco Prosper

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Frisco Prosper

Clasificación general:

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DAVID K.
Clasificación:

El cliente no dejó un comentario.

Genia B. | Overall Experience |
Clasificación:

Josh and a few of the other male staff, were very helpful, in making sure that my needs were taken care of. I greatly appreciate their help, time and effort 😌 Thank you again for all of your help! Genia B.

Jason S. | Online Move In |
Clasificación:

Very Clean and secure

CYNTHIA B.
Clasificación:

El cliente no dejó un comentario.

LAUMEA A.
Clasificación:

El cliente no dejó un comentario.

YEON K.
Clasificación:

El cliente no dejó un comentario.

jackson O.
Clasificación:

El cliente no dejó un comentario.

THOMAS B.
Clasificación:

Beautiful clean facility

mark b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jose C.
Clasificación:

El cliente no dejó un comentario.

john B.
Clasificación:

I will be doing a charge back on my credit card. We rented the truck for 2 days NOT 3 We did not request any insurance including safe mode, but you charged me $42.00 for it I will pay the 2 day rental fee, including the 5.7 mileage fee plus tax and that's all I will pay. The rest of those fees you added are fraudulent and you have the choice of crediting my charge card or you can argue with credit card company John boaz

ROBERT L.
Clasificación:

Better flow for people coming into center vs returning trucks.

RONALD H.
Clasificación:

No wait and was able to get in and out fairly quickly.

THACH L.
Clasificación:

El cliente no dejó un comentario.

ANDREW M.
Clasificación:

El cliente no dejó un comentario.

KEVIN M.
Clasificación:

I like coming to this location to do business. The manager is great there.

KEVIN M.
Clasificación:

They have an excellent attitude at this store. I like coming in there because they are friendly. They make you feel comfortable.

BRIAN LAVERN M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL L.
Clasificación:

El cliente no dejó un comentario.

Edward F.
Clasificación:

El cliente no dejó un comentario.

PATRICK K.
Clasificación:

Equipment was working well not issues. But it was like a brand new trailer. Overall better than other U haul I have used. Would go back again. The only thing was insurance wasn't offered during signing up, I had to ask about it before leaving. For first time users they may not know to get ask about it.

JAY ALAN E.
Clasificación:

El cliente no dejó un comentario.

Kristi C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Wanda G.
Clasificación:

El cliente no dejó un comentario.

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

Kwanza A. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

LANDON T.
Clasificación:

The customer service was terrible at the front desk. and outside the building. They didn't check the truck all the way because the tail lights were out. We got stopped but let go but it was dangerous because of where we were driving. Out of time the few times using U-Haul this was the worst experience. Definitely would like a refund for the inconvenience of the taillights being out. That shows that they're not going through the checklist and as a military vet that is very dangerous.

ALEJANDRO F.
Clasificación:

The prosper store needs some training in customer service. Most of the employees are unfriendly. They answer the phone with the customer on speaker phone and you can barely hear with all the background noise. I took the car dolly home only to notice one of the ratchets was missing when I was getting ready to load the car. Had to return it to get a new one.

DOUGLAS M.
Clasificación:

Bryce was really professional and was very knowlegable about the equipment.

DENISE P. | Overall Experience |
Clasificación:

The Uhaul has been great. Unfortunately, with the changes to the road that it is on, it makes it difficult to get to and from for us. We would rather have convenient.

BARRI M.
Clasificación:

El cliente no dejó un comentario.

Kerry G.
Clasificación:

El cliente no dejó un comentario.

DARRELL LEE S.
Clasificación:

Everybody at this location is always professional, courteous and kind with a “whatever it takes” attitude. Great team of people.

Alan F. | First Impressions |
Clasificación:

The staff is extremely friendly and accommodating in the equipment is in excellent working order. Probably the best U-Haul facility I’ve been to.

Henry H.
Clasificación:

El cliente no dejó un comentario.

Alan F.
Clasificación:

Excellent service. The people were friendly accommodating and the equipment was in excellent running order. I'll be the best U-Haul office I've been to.

Brian B.
Clasificación:

The location was well marked on where to drop off the used equipment and easy to navigate. An employee quickly greeted me, unhooked the trailer, and got me on my way. It couldn't have been more pain-free of a drop off.

Jamie S.
Clasificación:

El cliente no dejó un comentario.

Christian S.
Clasificación:

El cliente no dejó un comentario.

STACEY T.
Clasificación:

El cliente no dejó un comentario.

JOSHUA W.
Clasificación:

El cliente no dejó un comentario.

FAISAL M.
Clasificación:

Great job asst. Mgr walked through the process, very well done

Barry B.
Clasificación:

Easy to get too. Very clean and large. Staff very friendly and helpful.

Katherine H.
Clasificación:

The truck seemed to have been just dropped off and we were the next ones in it. They knew the trailer fuse needed fixed but failed to do it. The ash tray and cup holders were filthy. The lady in the office was not very friendly but the 2 gentlemen were ok.

JEFFREY D.
Clasificación:

Great customer service. Justin was great as was the young man that checked me back in.

TRAVIS W.
Clasificación:

The customer service is some of the worst I have seen.

Rodrigo F.
Clasificación:

El cliente no dejó un comentario.

Donald D.
Clasificación:

counter girl was OK. Yard guy was awesome.

Laria S.
Clasificación:

El cliente no dejó un comentario.

Lucille P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

GLENN G.
Clasificación:

Everything was quick and easy. Great experience!

PAMELA M.
Clasificación:

Very friendly people. Good customer service. In and out quickly!

CARLOS L.
Clasificación:

Extremmely helpful staff, willing to help you without asking. Kudos for Felicia! Thanks to her I was able to drop off my auto transporter, and the twenty feet truck at the same location.

MANUEL S.
Clasificación:

Great people there

BRIAN M.
Clasificación:

El cliente no dejó un comentario.

ANDREW D.
Clasificación:

The van needed a good washing on the outside and inside.

Matthew S.
Clasificación:

Faster check in.

TARIRO K M.
Clasificación:

Its never a good thing when a client returns a vehicle cleaner than they got it. I needed 20 sheets of Lysol to clean out the cab, dashboard, steering wheel etc.... Floors and Floorboards were also disgusting. In these times of Covid I was appalled but I travel with gloves and Lysol so I am always prepared. Renting vehicle was not easy either, mileage and gas sent on contracts were wrong. Only one staff member took the time to address my issue. So other than her and the young man who checked in the vehicle both myself and my wife who is a first responder that would take care of your staff if they fell ill found them to be lacking and the service terrible. If it was not for time constraints I would of drove off and found another location. If I as a financial advisor and my wife as a RN showed the same level of professionalism we received that day I would not have any clients and she would lose her license to practice nursing... I would never call to complain but you asked for my feedback so there it is. Have a blessed day

JOSEPH M.
Clasificación:

El cliente no dejó un comentario.

CAMERON ADAIRE T.
Clasificación:

This location could have easily gotten an excellent rating. The only downside is when I called in to inquire about a rental truck the representative Makayla was extremely rude form the beginning of the call to the end. I was asking normal questions to ensure the total cost would be affordable for me and my family. She also hung up the phone when I asked to speak to someone else. I was going to call another location as I take customer service very serious and expect people to do there job well. Luckily the “lead” called back and provided me some assistance. To Makayla, or however you speak your name hopefully this complaint gets back to you with coaching and feedback. I'm unsure if you were having a bad day but just know a strong empathetic personality along with passion for the job that your doing will take you along way. I wish her well but that interaction almost lost you guys a customer. I'm In The process of moving and will be utilizing you guys again in the next few months.

JERMAINE H.
Clasificación:

El cliente no dejó un comentario.

Daniel H.
Clasificación:

Only 1 person at the counter to help customers as they came in. She got rather busy. She did a good job handling them, but it did make waiting for a simple pickup longer. Otherwise, service was great. When I located my truck ( I did the mobile pickup) I did not have a dolly or pads I reserved. When I came back to the office, and had to wait a while again, I was brought the silly and pads I ordered quickly. Truck was very clean and operated perfectly. Would rent from this location again and recommend!

Garwin F.
Clasificación:

Everything was as expected

JAMES H.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

El cliente no dejó un comentario.

TALLICE C.
Clasificación:

El cliente no dejó un comentario.

tim L.
Clasificación:

El cliente no dejó un comentario.

Reggie B. | First Impressions |
Clasificación:

Great experience

Tim R. | Overall Experience |
Clasificación:

My experience with this facility has been excellent. Very convenient and the staff very friendly. Extremely clean and well kept. I would recommend this facility to anyone I know and if I every need storage again I will come back. Great experience.

DERIAN S.
Clasificación:

You didn't refund my $15

PETER R.
Clasificación:

Make the key drop hole big enough for the key fob's. I had to wait on hold in the cold to tell where I put the key fob.

CaPrea W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

FRANK M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

VICKY H.
Clasificación:

I reserved two 26 ft trucks in Richardson Tx. When we arrived they did not have the trucks. So at great inconvenience, we were sent to two different locations to pick up the trucks. My family and I flew into Dallas from another city so had to Uber around Dallas to find the trucks. This caused a lot of stress and out my move behind schedule as I had booked movers to load the trucks. Uhaul did the same thing to me years ago so apparently this is the way uhaul does business. Reservations mean nothing. Customer service means nothing. Uhaul means nothing to me. I gate uhaul.

Al M. | First Impressions |
Clasificación:

Friendly staff, extensive U-Haul selection of products and services including climate controlled storage; a no brainer.

BILL T.
Clasificación:

El cliente no dejó un comentario.

Vinicius P. | First Impressions |
Clasificación:

Terrible staff, not willing to help or give information. Not friendly at all (probably did not want to work on Sundays). Love the facilities, but I don’t remember being attended like this before.

KENNETH S.
Clasificación:

Windshield could have been cleaned prior to release of vehicle.

Steve M. | Overall Experience |
Clasificación:

Two primary issues with this location: 1. Only one elevator and the one elevator is the slowest every made 2. Sometimes the lines to get service in the store are insanely long. I once had to wait an hour to get service

Kimberly N.
Clasificación:

El cliente no dejó un comentario.

Luis C. | First Impressions |
Clasificación:

Mr. Josh Sneed was extremely informative, helpful and professional. He made the entire rental process easy and convenient. His customer service approach and style is definitely five stars!!!

UNDELL F.
Clasificación:

We had no issues

GERALD S.
Clasificación:

Great service agreed the trailer was a piece of junk. Have used this location before and would use again and would refer to friends.

Sterling S.
Clasificación:

El cliente no dejó un comentario.

Bruce L.
Clasificación:

Very friendly and helpful team members - both on pickup and drop-off. We are becoming regulars...

David P.
Clasificación:

El cliente no dejó un comentario.

David E.
Clasificación:

They inappropriately and incorrectly charged me for fuel. They indicated an incorrect starting fuel level. I have a photo and have submitted it expecting a refund. Also, I've never had a rental where they provided the vehicle with only a quarter of a tank....disappointing I have to start the day getting fuel.

Sara E.
Clasificación:

El cliente no dejó un comentario.

LANCE B.
Clasificación:

The mileage and fuel was improperly noted on the vehicle that I rented and I was overcharged. This location was extremely busy and it felt like complete chaos. I was never given any sort of paper invoice or anything. Now because of somebody else's error or lack of care I was billed over $100 more than what I should have been so to say I'm disappointed is an understatement. Even if this is rectified, a U-Haul representative created an action file and it will be days before we know anything. Not convenient for U-Haul to be holding funds of ours at the moment at all...

Kelli W.
Clasificación:

I'm sorry to put a low rating, but the technician who checked the trailer in that we rented removed our electrical plug that connects the trailer wiring to the car wiring. We didn't notice til the next morning when we were putting things away. We drove back to the uhaul location, explained the problem, and asked for help. The representative there looked everywhere but found nothing. He offered to sell us a new plug at a discount -- very sweet but we'd just purchased our plug two days earlier and really didn't want to buy another even at a discount. Everyone was really nice -- but at the end of the day, equipment we purchased was lost and not replaced. I'm sorry I can't recommend this location.

Todd L.
Clasificación:

I've used you guys a couple times. You're always quick to get me out the door and unhitched on return. Faster than other locations in my experience.

Laumea A.
Clasificación:

El cliente no dejó un comentario.

Odell L.
Clasificación:

No one came out to return the van. I went inside and the two girls at the counter who were doing nothing told me to wait for the guy outside to come back and return it. After waiting 15 minutes I finally managed to get the app working and was able to return the van.

ROBBIE H.
Clasificación:

Great Customer service!!

Melvin J.
Clasificación:

Staff was very friendly & worked with me on an early return. Good job😄

Bobby S. | Overall Experience |
Clasificación:

Josh and his team operate a smooth operation of this facility. Everyone is helpful, knowledgeable and willing to help. I’ve used U-Haul on the West and East coast multiple times and this by far has been the best experience. I highly recommend this team and the services they provide. Keep up the great work TEAM Josh.

Lorri D.
Clasificación:

El cliente no dejó un comentario.

Savvas Learning C. | First Impressions |
Clasificación:

Josh and his staff are always courteous and helpful. Josh always goes the extra mile to ensure my questions are answered and any issues are resolved.

WILLIAM D.
Clasificación:

I have lots of choices to go for equipment (multiple closer) - this location has always had what I need on short notice as well as the personnel have always been engaging and a pleasure to do business with...from those whom process my order to those whom connect and disconnect trailers. Keep up the great work!!!

Robert B.
Clasificación:

El cliente no dejó un comentario.

JOHN MICHAEL W.
Clasificación:

Everything excellent as always. Thanks

GARY A.
Clasificación:

El cliente no dejó un comentario.

CAROL ANNE W.
Clasificación:

very busy, did not get the pads we ordered and took a long time to get them when we went back

LAUREN P.
Clasificación:

El cliente no dejó un comentario.

JIMMY F.
Clasificación:

I reserved a storage unit as well as a truck. The truck was fine, but the unit was not available once I got there. I was told the unit I reserved was not available. The girl said there were similar units on the 2nd and 3rd floor, but not one on the ground floor that I was supposed to get. I asked if the ones higher were at least cheaper than the one I was supposed to get. She said the other ones were more expensive. I asked her how this happens, and she just shrugged her shoulders. She never offered an explanation. I had to find a storage elsewhere, but it was not as tall causing me to have to get additional storage. This was a terrible experience. Without follow-up, I will not use U-Haul again.

Charles B.
Clasificación:

Very fast and efficient drop off.

LAUMEA A.
Clasificación:

Nothing! This is the third time i rent here.. Customer service is outstanding!! Manager and his team very welcome and helpful..

Justin K.
Clasificación:

El cliente no dejó un comentario.

Randy B. | Overall Experience |
Clasificación:

My only problem is tat the rent is too high.

MANUEL S.
Clasificación:

Great place every time I have been there they are super welcoming and always willing to help

SAJED K.
Clasificación:

Irina that morning was extremely busy! She handled herself professionally, courteous and took that little bit if extra time of 'white glove service' to ensure I picked the right vehicle. Great job, thank you!

KENT P.
Clasificación:

El cliente no dejó un comentario.

Jarod R.
Clasificación:

Check in took nearly 30 minutes. Poorly staffed, however well maintained.

JOHN W.
Clasificación:

The lady that helped me would not get out of her chair to help me find the correct adapter for my vehicle for the lights to connect. She would only point in the direction I needed to go. Poor customer service.

Juan D.
Clasificación:

while doing the mobile check-in, the key locker didn't have my rental key so I had to get inside the store. The lady at the counter clearly was waiting for me to come inside, she acted like I was an idiot about not knowing where the key was. Not welcoming, rude and no face covering. Just asked me: is your last name ---? and handed me the keys w/o saying anything else that I even had to asked "I am sorry, am I done?"... It just take few seconds to be cordial with someone that crosses your path, especially to the customers

PAUL E.
Clasificación:

Truck exterior needed to have tires rotated (bumpy ride) and to be washed as bugs on the windshield hindered some views. Otherwise the truck interior was cleaned. the staff was very helpful.

Tracey E.
Clasificación:

El cliente no dejó un comentario.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL Y.
Clasificación:

El cliente no dejó un comentario.

BRANDON M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Richard P. | Overall Experience |
Clasificación:

The young lady was very knowledgeable,and very nice

Patrick H. | Overall Experience |
Clasificación:

Top notch facility. Clean, easing loading/unloading dock, free use of carts, and a clean restroom. Would highly recommend this place for your storage needs. I used the inside climate control storage.

Chandra A. | First Impressions |
Clasificación:

I don't recommend the place because I had reserved a 10x15 but the staff never offered me a 10x15. everytime they offered me 10x10 and I ended up paying more in the long run because my stuff never fitted a 10x10.

Yanina A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Clay R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Heather B. | Overall Experience |
Clasificación:

Great Customer Service. Employees always willing to help.

CRAIG M. | Overall Experience |
Clasificación:

GOOD JOB OVER THE YEARS KEEP UP THE JOB

Omar G. | Overall Experience |
Clasificación:

Thanks for all your help. Made my move to Texas easy

Bobby S. | First Impressions |
Clasificación:

The staff was very friendly and helpful.

Gary C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kent k. | Overall Experience |
Clasificación:

I rented a storage unit there because you offered forklift services. I really needed that for my business and when I called on you to provide that service you gladly did. Thanks.

Scott K. | Overall Experience |
Clasificación:

Great location! Utilized them for a climate-controlled unit and rented several dollies's during our move. The GM Josh is awesome and very helpful! Will definatly use them again for future moving/storage needs.

PHILIP C. | First Impressions |
Clasificación:

The General Manager at Frisco Uhaul in Prosper Texas, Joshua Snead was excellent and provided me with service & help that made me feel like family or a very good friend! My 2014 Subaru Outback Needed major surgery to expand the holes to install the trailer hitch. Joshua broke his drill and borrowed a drill from another Uhaul facility which also broke! Mr. Sneed bought a new drill the next morning and personally completed the hitch installment by noon!! I was treated like his family and we became friends! *I am moving to Prosper soon and I will Return his kindness.. and reward him (somehow) with an appropriate action!! Thanks to Frisco Uhaul General Manager Joshua Sneed for being the BEST!! Sincerely, Phil Chapman

Derrick T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CAROL A. | First Impressions |
Clasificación:

This is the cleanest Uhaul I have ever visited, plus, the staff are knowledgeable and helpful

Christopher M. | First Impressions |
Clasificación:

Josh was excellent. He explained everything and his customer service was top notch. He genuinely care about his customer. I'll definitely use this facility for additional storage space.

Roderick W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sushma J. | Overall Experience |
Clasificación:

I was always well taken care .The staff responded friendly ,i don't see the same guys frm last year tho..they wer just amazing,not that have an issue with the new team on board,its just friendly faces and the smiles.

PETER G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

joshua m. | Overall Experience |
Clasificación:

Anna Lewis was really kind, helpful, and provided a professional experience. She ensured that we had everything we needed and even walked us to our storage unit. Also the manager on-site also helped me fix some lighting issues that I could not figure out on my trailer. God Bless!

Steve M. | First Impressions |
Clasificación:

On Saturday morning when I came to get access to my new storage unit - there were at least 12 people in line, and took me an hour to get service at the register. Then on Sunday when I went to go unload into the units, employess had parked their cars at the unloading doc. Someone came ot move a car but I had unloaded so she just left at the doc. Employee attitudes except for one gentlemen Josh on his nametag. The other females had very negative attitudes and felt like I was bothering them to ask them to move cars

Kendrick S. | First Impressions |
Clasificación:

Josh Snead the GM at the Frisco/Prosper location is a tireless worker he’s a rock star!

Ashley S. | Online Move In |
Clasificación:

Move in process was easier than in the past. However, we were not informed that there would be a lock on our unit that staff would have to remove. So after hauling stuff up to unit, we had to go back down to get a staff member to let us in our unit. Kind of annoying they didn’t do that in the first place. For about 6 people In the line in front of me, took about 30 minutes, all with online reservations.

Creniques Events &. | First Impressions |
Clasificación:

My pin wouldn’t let me in and I called the after hours number. Josh the General Manager answered promptly and was happy to assist.

Robert H. | Overall Experience |
Clasificación:

The office staff and the cleaning staff were all so friendly and helpful.

Mark S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rachelle C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Candace W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JENNIFER F. | First Impressions |
Clasificación:

By looking at the reviews online I was worried that I wouldn't get good customer service at this location, BUT I WAS TOTALLY WRONG!!! Bryce was VERY helpful, patient, and courteous, if it wasn't for him I wouldn't rate 5 stars. THANK YOU BRYCE!

Kelly P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

marc b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sherrie D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LEVI P. | First Impressions |
Clasificación:

Josh S. Is AMAZING! He went above and beyond to help us. This was the best customer service I have EVER experienced. He took his time to help us and found us the most convenient place to park the truck for an easy move in. He’s a wonderful asset to your team!

Belinda M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rich L. | Overall Experience |
Clasificación:

There was a long line and I was next so the kid working asked me what I wanted and when I told him I was closing my unit, he said just give me the number. I did and the auto payment hit anyone a few days later. I called but got someone who is not at that store and she took a message. I went into the store and was given a receipt that says it was reversed but it still hit my account. I should have gotten my refund plus a pro rated refund for the prior month of a few days, but you have many broken processes

Charlotte k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

STEPHANIE T. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Kayla W. | Overall Experience |
Clasificación:

I closed my account in person on Feb 17, 2020. On Feb 23rd I was later charged for the unit I was no longer using. On Feb 24th, I emailed the branch manager notifying them that I had closed my account a week earlier and disputed the charge with my credit card company. I received no response. On March 23rd, I was charged again. I went to the U-haul website and closed my account again and disputed the charge with my credit card company again. On April 2nd, I received a late notice from the branch about my failure to pay for the storage unit and notification that I was being charged a $15.00 late fee. I again emailed the branch manager the above information and didn’t receive a response. I am extremely disappointed with the branch’s account management and will never use U-Haul Moving & Storage of Frisco Prosper again. They have lost me as a customer forever. Please feel free to use this feedback directly with the branch so they can learn from this incident.

jerry c. | First Impressions |
Clasificación:

The staff was extremely friendly and professional. The facility has exceptional cleanliness appearance.

Bailey D. | First Impressions |
Clasificación:

Anna Lewis as well as every employee I interacted with at this store were very friendly, answered all of my questions promptly and recommended services that fit my needs. They all seemed eager and willing to help me and I was very comfortable there. Great job and I will be highly recommending this storage facility. Thank you!

kent h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ZSANINE S. | Overall Experience |
Clasificación:

Your staff members were very helpful and accommodating the whole time I used your facility. I stored my items there for 2+ years so I have spoken with your staff on many occasions. I have spoken with Irene many times. She is an asset to your company. Great employee!!!

Albert T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DONNA M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ryan H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kisha R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alex O. | Overall Experience |
Clasificación:

I would have given perfect experience had we received a proration for early exit. I was charged for a full month and a few days later was my move in day, so uhaul got a months rent for a few days of storage. There was nothing I could do because I couldn’t move two full storage lockers early so I was stuck paying for the full month. This left a sour taste in my mouth on a otherwise perfect experience.

Pamela H. | First Impressions |
Clasificación:

The staff were professional, friendly, and helpful. When I meet the front desk staff, I make an immediate decision about whether I trust them or feel confident about using a location. The young woman at the front desk exhibited all of those qualities. I walked out of two other facilities when the staff were not meeting this important criteria.

Randall C. | Overall Experience |
Clasificación:

Phenomenal and awesome service. No issues at all. 👍🏾

Candice R. | First Impressions |
Clasificación:

Great experience! Such nice, personable and friendly people in the office. I felt very welcomed and shared some laughs with them as well. It was an excellent experience.

Lauren G. | Overall Experience |
Clasificación:

Great customer service!

kelly F. | Overall Experience |
Clasificación:

I felt safe leaving my things here while I was out of the country.

RON C. | Overall Experience |
Clasificación:

The cost for my 10X15 unit ($174.50) was in excess of the cost advertised in the office ($134.50 est.). I moved storage facilities for two reason, primarily cost and then location to my home...

Darwin S. | First Impressions |
Clasificación:

very friendly and capable assistant manager (Josh Snead)

Dedorah W. | Overall Experience |
Clasificación:

I MOVED OUT ON 11-3-2019 NOT 12-27-2019

Robert B. | Overall Experience |
Clasificación:

The facility was always clean and well lit.

Jessica A. | First Impressions |
Clasificación:

Staff was friendly. I purchased 3 storage units and while one person was helping with the trucks another person was getting the units set up for me to save time. Great service and easy to work with.

Gary T. | Overall Experience |
Clasificación:

Great team at this location. Always helpful and efficient. Keep up the great work.

James M. | First Impressions |
Clasificación:

Rental experience went perfect, but haven’t actually moved anything in yet.

Gary T. | First Impressions |
Clasificación:

Nice well trained staff. Seemed a bit understaffed for a busy Sunday morning. I am guessing your business is tough to predict. Nice facility clean and orderly.

Katelyn B. | First Impressions |
Clasificación:

Everything was explained throughly about how to access my unit. I got to look at my unit beforehand to make sure it was what I wanted. The staff was friendly.

David P. | First Impressions |
Clasificación:

Love this place! Staff is always friendly and smiling. Storage facilities are bright and clean.

john W. | First Impressions |
Clasificación:

The truck and storage rental process was smooth. The staff was friendly and informative. The price was affordable and in budget. At times it seemed you were a bit understaffed for a Saturday.

ani'ya b. | First Impressions |
Clasificación:

Customer service was awesome. Location of storage space ideal! Thanks for the help

Valerie J. | Overall Experience |
Clasificación:

Impossible to speak to anyone when you call. No one ever answers the phone as a result of this I could never speak to anyone about my storage and my account was charged and my things were moved out.

Randall K. | Overall Experience |
Clasificación:

Nice

CLARENCE W. | First Impressions |
Clasificación:

i received great help

brenda s. | Overall Experience |
Clasificación:

Very friendly and there to help Customer Service there to help and serve

Thomas S. | Overall Experience |
Clasificación:

Great staff!

Stephanie R. | Overall Experience |
Clasificación:

The staff is rude especially when you call. One person in particular can't remember her name but she acts like she is mad at the world. Rude all the time. Be careful when calling in to make payments.

Glenda R. | First Impressions |
Clasificación:

Very prompt and courteous service

Robert K. | Overall Experience |
Clasificación:

We have utilized this storage facility for over a year. It is conveniently located on the north side of US 380 in Prosper. The temperature controlled environment is a very nice feature.

Christopher D. | First Impressions |
Clasificación:

Fast and easy

Tavarus T. | Overall Experience |
Clasificación:

The reason why it wasn’t excellent because the truck was in bad shape. Need an alignment.

will p. | Overall Experience |
Clasificación:

Great service.

David M. | Overall Experience |
Clasificación:

N

BEAR S. | First Impressions |
Clasificación:

Joshua was Awesome...😊🙏🏻

Jacquelyn H. | First Impressions |
Clasificación:

Nice people and convient location.

Christina P. | First Impressions |
Clasificación:

Terrible customer service. The Manager tried her best and I appreciate it - however she never apologized for her staff's condescending and rude behavior. I received 13.5X10 and not 15x10.

will p. | First Impressions |
Clasificación:

Great customer services from all personal.

Thomas S. | First Impressions |
Clasificación:

Great service easy getting rental set up

Tim A. | First Impressions |
Clasificación:

Great customer service!

John F. J. | Overall Experience |
Clasificación:

My total experience was great.

melvin j. | First Impressions |
Clasificación:

The manager was very customer friendly. The young lady that did the reservation & paperwork was all smiles & ready to explain details. Later I saw her physically helping a man return a trailer. 👏👏

Valerie J. | First Impressions |
Clasificación:

Unit I wanted wasn’t available due to repairs. The elevator was horrible. Was not pleased with that service. But the staff was great.

Katherine H. | First Impressions |
Clasificación:

The clerk was nice and helpful.

ERIC C. | Overall Experience |
Clasificación:

N/A

Phil K. | Overall Experience |
Clasificación:

Paving the parking areas was a significant and much needed improvement.

Denise s. | Overall Experience |
Clasificación:

Request a 20% discount on rental needed this weekend May 25th My past 15months 3 or 4 = 6x12 Box Trailers 2 = Open Rail Trailers 1 = 24" MovingTruck 1 = Small Moving Truck 1 = 10×15 Storage Unit

Joe L. | First Impressions |
Clasificación:

I was treat.nice quick.

Cameron Y. | Overall Experience |
Clasificación:

We had storage for a year! This is the best location we have ever experienced! Always a friendly staff, clean and just overall a good experience

pat s. | Overall Experience |
Clasificación:

You guys are very professional and friendly. I can't say that about a lot of places i do business with. I will be a long time customer. Thank you very much.

Gerrit M. | Overall Experience |
Clasificación:

Clean area and friendly staff

LARRY M. | Overall Experience |
Clasificación:

Professional and friendly staff. Clean and well maintained vehicles.

BERNARD B. | Overall Experience |
Clasificación:

I've been renting vehicles and using your storage since 1975 with excellent customer service. I wasn't able to pay my storage bill. UH let me remove my belongings FREE of charge. Customer for life TY

Sushma J. | First Impressions |
Clasificación:

Very happy with how Talia Dacosta found what I particularly needed.she was friendly and comfortable to speak with.Always had a smile.

Beth S. | Overall Experience |
Clasificación:

Everything was terrific! Easy access and everyone was so friendly and helpful!

Ruben P. | Overall Experience |
Clasificación:

Great staff and a awesome manager Brain,he is a knowlageble manager. I have used different U hales but this one is the best, and again the staff is awesome.

Genia B. | First Impressions |
Clasificación:

Transitioning frm Colorado to Texas, I had issues with my AT rental, that I was ready to give up. After, a day late & multiple phone calls, I got it squared away. We need MORE Brian & Tyler’s in Texas

James H. | Overall Experience |
Clasificación:

Great Service!

Roy M. | First Impressions |
Clasificación:

My wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.

Laci A. | Overall Experience |
Clasificación:

This is actually my second time st this location! Best one by far!

Mary S. | First Impressions |
Clasificación:

They were wonderful to work with! Highly recommend using this company.

kelly w. | First Impressions |
Clasificación:

I showed up Sunday with my planned rental. Staff accommodated me immediately when I realized the space I thought would be adequate wasn’t. This eased my mind greatly on how quick the staff responded.

anissa s. | First Impressions |
Clasificación:

Great help and good customer service

Timithy C. | First Impressions |
Clasificación:

The young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.

Jorge S. | First Impressions |
Clasificación:

The entire staff was professional, courteous, and very helpful.

Laci A. | First Impressions |
Clasificación:

I honestly didn’t get anyone’s names because I came in with my kids, but everyone had so much patience with me, and with my kids. They really had amazing customer service skills.

Saleem P. | Overall Experience |
Clasificación:

Excellent customer service and clean place

Jon L. | First Impressions |
Clasificación:

GreT experience. Brian was an awesome representtive answered all our questions and concerns and made us feel welcome.

Mark E. | Overall Experience |
Clasificación:

All was as expected, excellent storage facility.

Sarah S. | Overall Experience |
Clasificación:

The manager is impossible to contact and does not return emails.

eric f. | Overall Experience |
Clasificación:

There were a couple of evenings where uhaul trucks were parked at the section for pick up trucks which required me to park at the larger trucks section to pick up my stuff from my storage unit.

HENRY S. | First Impressions |
Clasificación:

Facility is deliberately left unlocked because Uhaul is not willing to fix the door entry system. I reported a man hiding inside stairwell who was not homeless & dressed normal with backpack & cutters

HENRY S. | Overall Experience |
Clasificación:

Facility is not secure & it is known by management. Key card & codes do not work so door is left unlocked. System had been down for a long time & Uhaul shouldn't be advertising this location as secur

CAROLYN W. | Overall Experience |
Clasificación:

The service and facilities were great. Yes I will in the future and have in the past recommended this facility to friends and family. I hate that there is not a back road out. 380 is scary

michelle h. | Reservation |
Clasificación:

The whole process was easy and quick. I was pleasantly surprised.

Lavader S. | Overall Experience |
Clasificación:

Helpful associates

Richard T. | Overall Experience |
Clasificación:

Would recommend have a redundant elevator installed. One is not enough for a facility as big as this one especially when 2/3 of the storage lockers are on the 2nd and 3rd floor.

gregg p. | Overall Experience |
Clasificación:

N/A

Abbey P. | Overall Experience |
Clasificación:

The staff was more then friendly and helpful. They went above and beyond! Really enjoyable interactions.

Sonja S. | Overall Experience |
Clasificación:

Nice facility but construction there made accessing units difficult. There are always cars and trucks blocking parking doc to access units.

Lucy C. | Overall Experience |
Clasificación:

Try to charge late fee when I was on direct pay,water damage,your a service not a nessesaty,be nice ,even your notes are unpleasant ,rules rules rules

Denise s. | Reservation |
Clasificación:

I would have thought Uhaul would have giving me something more than just 1 month free storage. My husband and I have rented 7 different uhauls in the past 5.5 months. No coupons ,no discounts

Trini H. | Reservation |
Clasificación:

Uhaul was awesome. We're rented the 26 foot truck in Michigan and drove it to Texas. The truck was clean and basically brand new with only 15,000 miles on it. Very accommodating on both ends.

RONALD B. | Overall Experience |
Clasificación:

Everything was excellent except: Gravel driveway with potholes.

DIANE O. | Reservation |
Clasificación:

Parking lot was a mess due to construction and heavy rain. But staff were friendly and helpful.

DEBORAH S. | Overall Experience |
Clasificación:

I have used this storage facility for several years. I have had up to 7 units at one time. So yes, I would say you are an excellent facility..

Arnold M. | Reservation |
Clasificación:

Brain and staff are great customer advocates and seek to provide excellent service and succeed.

kim p. | Overall Experience |
Clasificación:

Very professional even while under construction

Jamer S. | Overall Experience |
Clasificación:

I asked the Manager to call me and they never did. If you want to knownthe second reason I won’t refer please feel free to give me a call.

KRISTY R. | Overall Experience |
Clasificación:

In the four years that I rented a space, the parking lot and drive were never repaired. Huge holes and divots everywhere, and yet my rent increased several times. This limited access to building.

Mike H. | Overall Experience |
Clasificación:

Overall a great experience

Libby M. | Overall Experience |
Clasificación:

Uhaul has always been a wonderful storage facility around the country. Prosper is no exception. Their staff are helpful, friendly, and knowledgeable and I will use again when I need storage.

Elischa B. | Overall Experience |
Clasificación:

The service was excellent and the staff was very helpful

Lavader S. | Reservation |
Clasificación:

Very courteous and efficient .

Graciela S. | Overall Experience |
Clasificación:

The staff in this particular facility is very friendly.

Ursula S. | Overall Experience |
Clasificación:

Great location!

NANCY G. | Overall Experience |
Clasificación:

Although I would use this storage facility again, there were a couple of leaks. Fortunately, nothing was destroyed.

Brenda A. | Reservation |
Clasificación:

The woman who helped me was very helpful

Dana W. | Overall Experience |
Clasificación:

The staff are great, helpful,kind, patient with people that are very stressed with the whole moving process, but contacting by phone is a is a effort in futility. hard to get to the right location.

tayna t. | Overall Experience |
Clasificación:

Thank you

JEFF Y. | Overall Experience |
Clasificación:

The staff really helped me on the move out process. Thanks!

Larry M. | Overall Experience |
Clasificación:

Convenient and we will go back.

Jerome S. | Overall Experience |
Clasificación:

Great facility

Antoinette R. | Overall Experience |
Clasificación:

air conditioned facility means that the facility is actually cool. Not once that I went to the facility was the storage unit cool. In 98 degree weather the facility should not be at 83 degrees.

TONY A. | Overall Experience |
Clasificación:

We had a great experience. Thanks. Tony

DIAMOND S. | Overall Experience |
Clasificación:

Pleasent experience , very helpful staff

Mary H. | Overall Experience |
Clasificación:

This is the second time I've stored with this Uhaul. Highly recommend it - professional staff ,clean facilities.

Bill P. | Overall Experience |
Clasificación:

Very convenient and great location.

Georgetta M. | Overall Experience |
Clasificación:

Everything was great doing my stay from Dec to June.

KAREN C. | Overall Experience |
Clasificación:

I was dissapointed that the final month could not be prorated as I missed the date by two days, so I will end up paying for almost a whole month for an empty storage unit.

John H. | Overall Experience |
Clasificación:

I think uhaul is one of the finest and well run companies for service I have encountered. The representatives are all very proficient...above what I would think their pay grade would merit.

ANTHONY D. | Overall Experience |
Clasificación:

Excellent, no problems.

David T. | Overall Experience |
Clasificación:

Great location. Workers were always helpful and knowledgeable.

TATYANA G. | Overall Experience |
Clasificación:

The staff at this location were very helpful

Joshua G. | Overall Experience |
Clasificación:

N/A

Dede M. | Overall Experience |
Clasificación:

The staff here is very personable and helpful. Was never concerned about the belongings in my storage unit, and their prices are reasonable. Would definitely recommend them.

JODY E. | Overall Experience |
Clasificación:

Excellent

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