Customer Reviews for U-Haul Moving & Storage of Fredericksburg South

1,571 reviews

5801 Southpoint Centre Blvd   Fredericksburg, VA 22407

(540) 645-6060

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(540) 645-6060

5801 Southpoint Centre Blvd
Fredericksburg, VA 22407

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience using U-haul services.

Edward W  |  Overall Experience 
Rating:
3.0

1 tire was very bald

Teresa B 
Rating:
5.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Grayson the manager was outstanding.

William G 
Rating:
5.0

Customer did not leave a comment.

Henry C 
Rating:
3.0

Returned U-Haul for smaller size & asked for receipt. After getting the receipt, there was no adjustment made to the cost and was told that the drop off location would correct it and reimburse me. After calling the drop off location, I was informed that this was incorrect and they should have fixed it there. The employee was misleading because they did not know how to correct the issue or they did not want to go through the process of correcting the issue. The employee was the only employee working at the time. I would recommend having an experienced employee working with inexperienced employees to assist and/or provide oversight.

Ryan A 
Rating:
4.0

Customer did not leave a comment.

Mark S 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Donna J 
Rating:
5.0

Customer did not leave a comment.

Kathy K 
Rating:
5.0

Customer did not leave a comment.

Shaneil A 
Rating:
4.0

Person that I dropped off with definitely listened to my bad experience and said he would discuss with manager about how to make it right

Clay W 
Rating:
3.0

Customer did not leave a comment.

Alexandra Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Management was professional and knowledgeable.

Tonia C 
Rating:
5.0

Customer did not leave a comment.

Susan M 
Rating:
3.0

The young lady who assisted us was very helpful and friendly. Excellent customer service.

Robin S 
Rating:
5.0

Customer did not leave a comment.

Magan C 
Rating:
5.0

Customer did not leave a comment.

Althea D 
Rating:
5.0

I was and am very pleased with my 1st time experience at this location and quite impressed with this facilities appearance. The staff member was quick to offer help and very very nice. He was polite and kind as well as being thorough when explaining things. He answered all my questions. His pleasant manor was and is so very much appreciated!!

Christine B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rudy Z 
Rating:
4.0

Customer did not leave a comment.

Jacob L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lafayette G 
Rating:
5.0

Customer did not leave a comment.

Michelle P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Very friendly and helpful employees. Made things very easy. Thank you! - Jackie Valdez

Jacqueline V 
Rating:
5.0

Customer did not leave a comment.

Cheryl H  |  Overall Experience 
Rating:
5.0

The service was good

William R 
Rating:
5.0

Everything was excellent

Arthur S 
Rating:
5.0

Customer did not leave a comment.

Nicole S 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Thanks to Grayson I had a quick and easy shopping experience

Michael l 
Rating:
4.0

Customer did not leave a comment.

Manuel V 
Rating:
5.0

Excellent experience

George K 
Rating:
5.0

Customer did not leave a comment.

Kerru B 
Rating:
5.0

Very pleased with this service.

Luis E 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Fred D 
Rating:
5.0

I don't see any need for improvement, the employee was very courteous, hooked the trailer up, and when I returned, was there to unhook.

Glenn A 
Rating:
5.0

I was happy with the way things are. My rental went smoothly so I don't see a need for any changes.

BD H 
Rating:
2.0

Dirty windshield and mirrors. No walk around

John K 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Made it very easy to drop off.

Jeffrey S 
Rating:
5.0

Quick, convenient, courteous.

ROBERTALEXANDER D 
Rating:
5.0

Brandon was excellent! Friendly and extremely knowledgeable and helpful.

Jessica S 
Rating:
5.0

My move-in was seamlessly easy. The staff was extremely friendly and helpful.

KEVIN D  |  First Impressions 
Rating:
5.0

They truck smelled of smoke but other then that everything was perfect.

Apriljoy B 
Rating:
5.0

Customer did not leave a comment.

jessie h 
Rating:
5.0

Customer did not leave a comment.

Ernest S 
Rating:
4.0

Very friendly and helpful!

Kristen S 
Rating:
5.0

Customer did not leave a comment.

Dana R 
Rating:
4.0

Customer did not leave a comment.

Richard C 
Rating:
4.0

Customer did not leave a comment.

CRAIG N 
Rating:
5.0

As The people here are always so friendly and professional!!!

Kenneth P 
Rating:
5.0

Customer did not leave a comment.

DENISE E 
Rating:
5.0

Nothing to improve, everything was perfect that dispatching and receiving of my equipment Was Pleasant , the guy who received my equipment was very friendly and efficient I think his name is Jay. , Thank you Jay

Alexis M 
Rating:
5.0

Customer did not leave a comment.

Latisha T 
Rating:
5.0

0pen a little bit earlier maybe at 7 am

JOHN T 
Rating:
5.0

Yes definitely recommend this location it was easy to find the staff was very friendly and helpful returning the van was easy and fast.

JERON R 
Rating:
5.0

Very nice customer service

Deborah G 
Rating:
5.0

Both the customer service before and after the were superb.Thansk

edgar d 
Rating:
5.0

Customer did not leave a comment.

TYSON K 
Rating:
5.0

Very helpful staff.

robert d 
Rating:
5.0

Lovely and helpful staff.

Uyi A 
Rating:
5.0

Nothing. Great customer service.

pam n 
Rating:
5.0

Customer did not leave a comment.

Ken S 
Rating:
5.0

Customer did not leave a comment.

jeniffer d 
Rating:
5.0

Todo muy bien

gloria g 
Rating:
5.0

Jay and the other gentleman working on march 16th 2024 are amazing. They’re so helpful and nice. They answered all the questions I had and managed to help everyone who was there quickly and efficiently

abigail b  |  First Impressions 
Rating:
5.0

Nothing, keep up the good work.

Steve S 
Rating:
5.0

Fast , Friendly & Great customer service.

chante m 
Rating:
5.0

Miss Wendy, I think DeAndre, and the red-headed white guy were absolutely fantastic. They worked with me and made my experience excellent. Thank you all for much. The moving in and out was amazing. Continue the awesome job 👍🏾👍🏾👍🏾👍🏾👍🏾

Stephanie C  |  Overall Experience 
Rating:
3.0

This location was understaffed when I picked up my rental, and I had to wait 30 minutes to return it later that evening. It was an otherwise great experience.

Kevin H 
Rating:
5.0

Customer did not leave a comment.

Binh V 
Rating:
5.0

Great customer service and friendly.

Stephen A 
Rating:
5.0

The assistant manager Grayson was amazing. Very caring, very helpful. If I had a business I would definitely hire him 😁👍

Linda F 
Rating:
3.0

Check your invoice before leaving

KEVIN H 
Rating:
5.0

The personnel that were working were very courteous and professional. They were a pleasure to deal with for my rental.

THOMAS F 
Rating:
1.0

Customer did not leave a comment.

Nicolás B 
Rating:
5.0

The after hours drop-off app billed me for a dolly I did not use, did not break the green seal, and indicated I did not use. Defeats the essence of the Yes/No option. And then their phone never goes through!

uyi a 
Rating:
5.0

Very attentive and helpful, great customer service even though they were packed.

Glenda S 
Rating:
4.0

Customer did not leave a comment.

Larry R  |  Overall Experience 
Rating:
5.0

This location is absolutely huge! The service was timely and professional. I would recommend this location for any U-Haul need;)

Anne C 
Rating:
5.0

I had a great experience, my first time. I will definitely return to this location. The customer service was excellent.

Sandra P 
Rating:
1.0

Customer did not leave a comment.

Alan R 
Rating:
3.0

Customer did not leave a comment.

Kenescia O 
Rating:
5.0

Customer did not leave a comment.

Wayne R  |  Overall Experience 
Rating:
5.0

Nothing everything was great and the cashier she was very sweet considerate. Yes, keep her there.

cynthia c 
Rating:
5.0

Customer did not leave a comment.

Faustino G 
Rating:
3.0

Employees were great but I'm not sure about the accuracy of certain things. It's ok. You helped me move what I needed to move

john k 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Customer did not leave a comment.

Casey L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIPATERESA D 
Rating:
5.0

Staff is always friendly

Brandan P 
Rating:
4.0

Check out trailer brake

Ronald M 
Rating:
4.0

Customer did not leave a comment.

Brayden G 
Rating:
5.0

All the workers were very professional.

RAYMONDJOSEPH S 
Rating:
5.0

Customer did not leave a comment.

Tammy W 
Rating:
4.0

The rental center was great; however, the app for returning the equipment has issues. I’d get halfway through taking pictures of the equipment and I the app would erase all of the pictures and I would have to start over. Then I wasn’t sure our out all went through until the next morning when u received the receipt by email.

Joseph K 
Rating:
5.0

Wendy was amazing. Very driven to make sure I felt heard and I understood how to access my storage unit, and how to arm the storage unit. The drop-off of the truck was super easy too! Definitely a happy customer!

Ascia B  |  First Impressions 
Rating:
5.0

Improve the after hours return process. Difficult to complete 😕

LaTanya M 
Rating:
5.0

Excellent customer service. Clean and organized.

Cindy K 
Rating:
5.0

Customer did not leave a comment.

Jesse E 
Rating:
5.0

Customer did not leave a comment.

Stephen R 
Rating:
5.0

Honestly this is one of the best uhauls I’ve ever been to, very helpful and friendly staff, very will lit area, and always available when you need them. Thank you so much Wendy for staying with me and helping me get everything situated. I would highly recommend this U-Haul location to anyone who’s had a bad experience.

KHALIL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hortencia M 
Rating:
2.0

the initial trailer offered was very dirty on exterior - obviously used through recent rain and snow conditions - but not cleaned before trying to rent it again hoping the customer would clean it ? not good customer service or professional operation

Ralph P 
Rating:
5.0

Customer did not leave a comment.

Djamshid K 
Rating:
5.0

Customer did not leave a comment.

Joseph E 
Rating:
5.0

Customer did not leave a comment.

Allison J 
Rating:
5.0

Customer did not leave a comment.

LORRIEANN D 
Rating:
5.0

The staff was courteous and helpful

skylar s 
Rating:
5.0

Customer did not leave a comment.

Kiara F 
Rating:
5.0

This was a great experience. Miss Wendy Rodriguez was amazing. I will always come to this location. And I will let everyone know how wonderful this location was. They really care about their customers I give you a ten

Daisy g 
Rating:
5.0

We felt so fortunate that Wendy was on duty as manager when we arrived with two truckloads of home items without a reservation about ten minutes before closing. She stayed late helping us secure two bins in close proximity to each other and the elevator, and took her time in showing us what to do and how UHAUL storage works. The facility was bright and clean, organized, and there were dollies to help us unload the home goods and get them to the lockers. Wendy NEVER showed any impatience and was sincerely interested in taking care of us. Thank you so much!

Mary A  |  Overall Experience 
Rating:
4.0

Thank you.

John C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake T  |  First Impressions 
Rating:
3.0

Mason was very Respectful, Considerate and knowledgeable of my concerns and needs. Mason was always Professional and supplied Excellent customer service!!! unlike the others that was present...... this is why I chose average.

KAREN Y  |  Overall Experience 
Rating:
5.0

Very clean facility and great customer service!

Michelle P  |  First Impressions 
Rating:
5.0

everything was great!!!

Tenara C  |  First Impressions 
Rating:
5.0

Very Professional.

Deborah J  |  First Impressions 
Rating:
5.0

The Best it Gets , very Happy with Uhaul

James H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria T  |  Overall Experience 
Rating:
5.0

I only withdrew because my financial situation changed. But I was a very happy client and thank you for your excellent services. I will definitely return if my storage needs demand.

violet g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAMILLA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna p  |  Overall Experience 
Rating:
3.0

This particular facility has several serious issues. 1) the elevators are the size of passenger elevators and are not big enough (deep or tall) to fit large items like couches or large furniture items. This is a deal breaker when planning what storage facility to use. 2) the units I rented were presented as a single 10 x 15 x 8 unit, as other Uhaul storage locations have. Instead there was one 10 x 10 x 8 and 10 x 5 x 8 unit sold together. Again, not ideal and misleading to those renting. 3) the enclosed truck unloading area was nice, especially in the hot weather....until 5pm came (closing time for the front office) when we were told that the doors would no longer open and our truck would be trapped. We had to load the rest of the truck outdoors under the canopy, which was less than ideal. You spent the money on the building the enclosed the truck area. It should be available all hours the facility is available to customers, not just office hours. At the very least there should be obvious and clear signage indicating the hours limit. There is none now. 4) There should be opening instructions for the truck loading area clearly posted, with operating hours, BOTH inside and outside. I had to go to the office to find out how to open the truck area doors. I should never have to ask a staff member what can clearly be posted on a sign.

James S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ceetra C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE M  |  Overall Experience 
Rating:
5.0

Thank you

donna p  |  First Impressions 
Rating:
5.0

Customer Service was A1

MICHELE W  |  First Impressions 
Rating:
5.0

Wendy Rodriguesz was most helpful and the staff was very attentive for the vehicle I rented.

John H  |  Online Move In 
Rating:
5.0

Wendy and her staff goes above and beyond the call of duty. We were pleased with the facility and Wendy’s customer service!

lorenzo t  |  First Impressions 
Rating:
1.0

There is a huge flaw in the truck access system that caused me to have my rental charged unnecessary fees and the way management handled it was not professional at all. Once my truck is allowed into the bay and unloading starts, if the facility closes during my unloading time, the doors should not lock my truck in. My truck was locked in the facility and I had no time to return the truck, properly. This is an obvious flaw in the system that needs to be addressed. I mean if I walk into Publix to shop 10mins before closing, I won't be locked in then charged overnight fees. This was just a ridiculous experience related to a flaw in the system that U-Haul refused to take responsibility for and I found that to be quite unprofessional.

rosalia t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffene C  |  Online Move In 
Rating:
5.0

Friendly and helpful staff.

Shaun E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVIDSCOTT M  |  First Impressions 
Rating:
5.0

Excellent service by the manager…..

DAVIDSCOTT M  |  First Impressions 
Rating:
5.0

Thanks Wendy!

Thomas P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chiquita J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina I  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gina I  |  Overall Experience 
Rating:
5.0

Thanks Wendy!

Thomas P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maryelizabeth Y  |  Overall Experience 
Rating:
5.0

Great manager

Nicholas R  |  First Impressions 
Rating:
5.0

I love this facility .Wendy and Ja make you feel apart of the U Haul family. They both make you feel welcome.

Lacilia B  |  First Impressions 
Rating:
5.0

Nice place and nice people 👍

nelson v  |  First Impressions 
Rating:
5.0

Wendy and her team are phenomenal! So glad I found this storage facility!

Heather C  |  First Impressions 
Rating:
5.0

Wendy provided stellar customer service. I needed assistance with a storage unit. She solved my problem. She's a hard worker. Give her a raise 😊

Tanya F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LELANDANTONE B  |  Overall Experience 
Rating:
5.0

5 Star * Service Great Experience

darlene j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norvain M  |  Overall Experience 
Rating:
5.0

You should give bonuses to those who go above and beyond to help people the way your staff does.

William W  |  First Impressions 
Rating:
5.0

Wendy the manager is professional, knowledgeable & friendly. Wendy went above and beyond, she worked with me & gave me a few extra days to ensure I was able to get all my belongings out of my storage unit before I was charged for another month.... I would Highly Recommend this U-Haul Storage Company and Wendy the Manager to all my friends & family if they ever are in need of Storage or hauling services....

mari m  |  Overall Experience 
Rating:
5.0

Excelente servicio.

MARIO P  |  First Impressions 
Rating:
5.0

Wendy and her team were wonderful, always kind and great to work with.

Kimberly C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy s  |  Overall Experience 
Rating:
5.0

Wendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!

Kevynn B  |  Overall Experience 
Rating:
5.0

Ms. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there

Bettie W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William T  |  Overall Experience 
Rating:
5.0

The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.

Jennifer P  |  First Impressions 
Rating:
5.0

Glad I came to this one

Bettie W  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

james s  |  Overall Experience 
No reviews have been submitted for this location.

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