Customer Reviews for U-Haul Moving & Storage of Fox Valley

4,490 comentarios

195 S Rte 59   Aurora, IL 60504
(SW corner of Route 59 and Ogden)

(630) 820-0322

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(630) 820-0322

195 S Rte 59
Aurora, IL 60504
(SW corner of Route 59 and Ogden)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
3.0

The customer service or checkin process and return process was less than friendly. The person at the counter seemed like they didn't want to be there. did not explain that the time I had put for return (6pm) was considered after hours and would be a 20 fee or that I could use the app instead. When I got there he just got out and barely pointed at the box to drop keys. Which if I had just followed his half baked instructions I would have accrued the extra 20 usd but decided to go through the site to turn in although I was unable to get the odometer and gas pictures because I had already dropped the keys in the box. I am also visible pregnant and he didn't offer to help with the hand truck he just handed it to me instead of taking it to the truck. His communication was one of the worst I've ever experienced.

VIRIDIANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor T. 
Clasificación:
5.0

Ensure that the lady who was in charge of the store that Saturday morning is there for every customer. She was terrific.

MARKANDERSON M. 
Clasificación:
5.0

My experience was flawless. I interacted with 4 employees. Each was friendly, efficient, and helpful.

DONALD C. 
Clasificación:
5.0

Manager is a great lady and very helpful.

ERIC A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARRISH W. 
Clasificación:
5.0

It was a pleasure dealing with this UHaul facility over the last couple of months.

ANDREA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
5.0

The Manager and staff we awesome!

stephen b.  |  First Impressions 
Clasificación:
2.0

Your employee Bryan was trying to charge me an extra month of storage despite me moving out the day payment was due. He insisted on my debit card to supposedly return a $139 payment that was supposedly already withdrawn. - even though i didnt have that amount in my bank account. After calling my bank they assured me uhaul has no authority to withdraw money from my account. I dont appreciate the misleading information from an employee trying to trick me into handing over my debit card. He made me wonder if employees were defrauding customers this way. Anyhow I wasnt satisfied at all with uhaul and their services

Laura M.  |  Overall Experience 
Clasificación:
2.0

I did the self-serve pick up and arrived early to make sure I had enough time to meet my movers. As I was taking pictures of my driver's license a man who worked there pointed out a truck and said that was mine. I confirmed with him, and he said yes. He gave me the locker number with my key it in, and I had no trouble getting that out. That was the easiest part about this entire process. So, I then I spent 15 minutes in bright sunlight trying to follow the online prompts and retake pictures because theirs were taken at such an angle that you could not see the entire side of the truck, and they didn't show or mention a couple things I thought were relevant. As a side note, the online pick up interface on a phone is tricky because you can't see what is coming so it is not 100% clear where to put what until you've been moved to the next screen and you have to go back to re-do things... it could be because of the sunlight, but I don't think so. Anyway, I finally get in the truck to continue and they key I had retrieved from the locker did not work. It was NOT my truck and I had just spent a precious amount of time trying to navigate the process picking up this truck when it wasn't even mine!! I was furious because not only was I frustrated by the whole process so far, but I was meeting movers that cost $100 an hour and I had to check an entirely new truck!! I went inside and said that a man had told me that was my truck, and she asked "Which truck"... I pointed at it and said "That one"... she said that is not your truck", and pointed at a different one. I said "I KNOW that is not my truck!" She asked who had told me, and I pointed at him... I said I am running late and need to have my truck, and again she asked "Who told you", so I pointed at him AGAIN and said "Him!" She abruptly took the keys and said I will pull it out for you, brought up the truck, got out and said "Here" without an apology or anything and walked away. I was running so late I had absolutely NO time to go through that entire process again, so I trusted them and just entered through everything and took off. The move itself went smoothly with movers I had gotten through their website, but when I was getting ready to take the truck back my husband pointed out that the fuel tank was almost on empty. Seriously?? I hadn't even driven 20 miles yet!! How do they prep a truck without filling the gas tank?? I had again trusted them and didn't check it since I was in such a hurry by then. The ONLY saving grace was the guy who checked me back in. He saw that I had only driven 19 miles and that it didn't make sense that the tank was a quarter full, so he did not charge me for the gas. If he had, I would have been beside myself and probably blown up by then. So, to me it was a horrible experience and I will definitely not be using this location again in the future, or doing the self pick up. And if you do need to pick up there, I caution you to use the old method of going into the store and letting THEM get it and go through it with you... and even then I would be very careful. But, best option would be to go somewhere else.

Davina S. 
Clasificación:
3.0

The truck was ready for pick up on time and ready to go. The staff was friendly and informative I have rented from here before and that is why I keep coming back

AUGUST G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN C. 
Clasificación:
5.0

Have always experience and professional and efficient staff at this location.

EDMUND D. 
Clasificación:
5.0

Professional and efficient staff.

EDMUND D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
4.0

Teach Bryan some customer service. He seemed like he was too cool for the job, my time and questions. Gave me vague answers that led to follow up questions that he scoffed at. I asked if I could leave the trailer at any location just laughed at that said no. Called back later and then was told one way trailers are available. I blame myself for that one. 4 stars

JESSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH B. 
Clasificación:
5.0

The concierge was very kind and respectful. She helped me check in my rental seamless and without a hitch, no pun intended.

PAUL C. 
Clasificación:
5.0

Everything was great. Check in and equipment pick-up was smooth. Vehicle was awesome

Kevin N. 
Clasificación:
4.0

Great professional staff.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

Quick in and out, very helpful and a good price!

TIMOTHY H. 
Clasificación:
5.0

Quick pickup and return and no papaw work. Very convenient

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurizio P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Staff were great and quick, was not exptecting that.

ARTHUR Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONAH C. 
Clasificación:
5.0

The staff were kind, courteous and helpful. They made our rental experience wonderful!

RODNEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DILETTA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOMINIC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRISH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VARADHEESWARAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARANG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Wanted to thank the manager for updated me that I was able to extend my rental time. Excelente servicio y comunicación. ¡Gracias!

CARLOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
4.0

I am VERY uncomfortable with staff taking pictures of my Driver's license with a PERSONAL cell phone, and telling me that this is SOP. The privacy implications are VERY disconcerting.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N.  |  Overall Experience 
Clasificación:
4.0

Easy return

Phillip D. 
Clasificación:
5.0

EVERYONE WAS VERY HELPFUL

DAVID L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eileen W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS K. 
Clasificación:
4.0

Make certain any additional or ancillary items are in the truck. I rented an appliance dolly and while it may be my fault for not checking it was not in the truck when picked up.

Kevin P. 
Clasificación:
5.0

Staff very helpful Jeremy was great

George B. 
Clasificación:
5.0

Great customer service experience.The assistance General Manager is awesome, along with counter team!!

MARK H. 
Clasificación:
5.0

Great Experience

Melinda E. 
Clasificación:
5.0

The General Manager at this location is outstanding. While I waited for my hitch be installed, I observed her dealing with multiple customers and with fellow employees. She was professional, courteous, and cheerful. She deserves to be commended!

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMANATHAPURAM N. 
Clasificación:
5.0

This location is awesome! People are always so friendly and the operations are on point!

Duston D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALPHONSO O. 
Clasificación:
4.0

In person staff great, over the phone customer service 👎🏽

Nikia E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
4.0

I needed to call the customer service number when the pick-up location changed, and it took over 20 minutes to speak to someone. I was traveling and this was not convenient at all.

FRED F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK B. 
Clasificación:
5.0

I am satisfied. Thank you

ABIMBOLA O. 
Clasificación:
4.0

The App for phones was not working that weekend so I had to go into and wait in line to get the van.

ANDREA B. 
Clasificación:
5.0

The manager for this area came through and solved a big problem. Kudos to her.

LONNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAYNELL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SATISH T. 
Clasificación:
5.0

I had all my needs met with supplies, clean van, and accommodated me with the time to get my moving complete. If you use movers, they are separate from U-haul and I would not recommend Allstar Movers; they were rude on the phone and they have an hour leeway, in which to show up, they used the whole hour.

JOSEPH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara L. 
Clasificación:
4.0

Can you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..

Angela B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra t.  |  First Impressions 
Clasificación:
5.0

Very helpful and knowledgeable staff.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsie B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

SHARON M. 
Clasificación:
5.0

Great Staff

JOHN K. 
Clasificación:
5.0

Very nice well-managed facility with excellent staff! The covered loading dock is a dream come true. ¡Gracias!

Katherine B.  |  First Impressions 
Clasificación:
5.0

Very nice staff and facility! Thank you!

Katherine B. 
Clasificación:
5.0

Very nice and well-managed facility with excellent staff. Handy covered loading dock was a wonderful surprise. ¡Gracias!

Katherine B. 
Clasificación:
5.0

Great customer service provided!

MARISSA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DJAMIL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

It was easy to pick up, the staff was very friendly.

Todd Z. 
Clasificación:
4.0

The wheel alignment of the truck was not good and the fuel economy of the truck was bad, probably less than 6 miles per gallon. But overall a good experience.

AWAIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON B. 
Clasificación:
5.0

I thought it was awesome! Very professional and organized! Excellent customer service. I would highly recommend and I will rent again.

JOSEPH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

more notice when changing the pickup location

INWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVADOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK L. 
Clasificación:
3.0

Overcharged for gas. Filled across the street before returning and provided receipt when returned yet still charged for gas. $8 not worth my time to challenge the next day but I will not forget

thomas S. 
Clasificación:
5.0

Pleasant and professional staff. I would highly recommend this UHaul location. Equipment is always clean.

MICHAEL C. 
Clasificación:
5.0

Apparently the fine print on your contract tells you that UHaul does not guarantee you a vehicle even with a contract/confirmation #. We had to travel 50 miles to get a truck, not on our contracted date but a day earlier, which meant we had to travel an extra 100 miles before our move even began. Something UHaul does inform customers.

SANDRAANN T. 
Clasificación:
5.0

No issues! Fast and efficient!

MATTHEW D. 
Clasificación:
5.0

Nothing so far, everything was on spot when needed, good job to the employees that work at the store..!!

MARTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chi Ming W. 
Clasificación:
5.0

Fix your over the phone customer service.

SADAF K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

Elizabeth was very professional. She gave me helpful hints on moving. Truck was clean and ready. Was in and out of the store in minutes. Was able to load all my things in a master of hours. Bright the truck back. Easy drop off. Had me checked out in minutes. Gracias

JOLENE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debora D. 
Clasificación:
5.0

I have rented U-Haul's from this location a few times and every time it is a pleasant experience with vehicles that are clean and in good shape. Well done.

JEFFERY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT S. 
Clasificación:
5.0

No issues. Great facility

chris t.  |  Overall Experience 
Clasificación:
4.0

Thank you for your help in making summer storage while in college easy to manage.

Nicole P.  |  Overall Experience 
Clasificación:
5.0

Staff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.

Robert G.  |  First Impressions 
Clasificación:
5.0

Did not need the storage after all.

Lissa G.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Extremely clean facilities with ample number of carts to use. Pleasure doing business with them!

AnnMarie S.  |  Overall Experience 
Clasificación:
5.0

Everything I needed! U-Haul made my experience hassle free and stress free! I definitely appreciated the courtesy U-boats to help move my stuff with ease! I would definitely recommend U-Haul to a friend! Thank you! Very clean and well kept facility too!

Lauren H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Don s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMONE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorrian W.  |  Overall Experience 
Clasificación:
5.0

Spotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.

AnnMarie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS G.  |  Overall Experience 
Clasificación:
4.0

Good location , good service.

Leroy A.  |  First Impressions 
Clasificación:
5.0

Staff is always so helpful

Michelle W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

heidi s.  |  Overall Experience 
Clasificación:
5.0

Good customer service and very fast

Fabiola L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.

alicia m.  |  First Impressions 
Clasificación:
5.0

Excellent service and highly recommended.

Sara S.  |  Overall Experience 
Clasificación:
5.0

I had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff

JEFFREY V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H.  |  First Impressions 
Clasificación:
5.0

U-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.

LASHANTA D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph B.  |  Online Move In 
Clasificación:
5.0

When arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.

Carianne R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel B.  |  First Impressions 
Clasificación:
4.0

Prices are high

Sai Seeta Ram B.  |  Overall Experience 
Clasificación:
5.0

Amazingly clean. Staff is super friendly.

heidi s.  |  First Impressions 
Clasificación:
5.0

Helped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence

Jared K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN W.  |  First Impressions 
Clasificación:
5.0

Totally excellent in all areas.

Jesse M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn O.  |  First Impressions 
Clasificación:
5.0

Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Gracias

Alfred G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ashley f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Malinda A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Velyncia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alan l.  |  First Impressions 
Clasificación:
5.0

Everyone here is always so nice.

Michelle W.  |  First Impressions 
Clasificación:
5.0

As always courtesy friendly helpful.

Debra L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron B.  |  First Impressions 
Clasificación:
5.0

Always helpful.

Diane W.  |  First Impressions 
Clasificación:
5.0

After not having my reservation I was put into a smaller Unit but it will work

Pamela B.  |  First Impressions 
Clasificación:
5.0

Great customer service, friendly staff

Billy L.  |  First Impressions 
Clasificación:
4.0

We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.

TODD B.  |  First Impressions 
Clasificación:
3.0

No note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".

Rafal M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom K.  |  First Impressions 
Clasificación:
5.0

Great customer service. Very quick and thorough.

Stephanie K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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