Comentarios de los clientes para U-Haul Moving & Storage of Fox Valley

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Fox Valley

Clasificación general:

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PETER A.
Clasificación:

2 rentals in 2 days, each went off without a hitch. Katie at the Aurora location, v kind and patient with my questions. I have, and will continue to recommend

dejan H.
Clasificación:

So unacceptable and very unhappy with you services!!

Daniel O.
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El cliente no dejó un comentario.

ralph c. | First Impressions |
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El cliente no dejó un comentario.

Armin W. | Overall Experience |
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El cliente no dejó un comentario.

Robert P.
Clasificación:

El cliente no dejó un comentario.

Rebbeca B.
Clasificación:

El cliente no dejó un comentario.

EVA K.
Clasificación:

El cliente no dejó un comentario.

Tracy M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TIMOTHY W.
Clasificación:

Person that helped me was EXTREMELY NICE, efficient, helpful, kind....I wish all transactions could be so pleasant!

Douglas F. | Overall Experience |
Clasificación:

U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.

Michael P.
Clasificación:

El cliente no dejó un comentario.

Haley P.
Clasificación:

El cliente no dejó un comentario.

Francis K.
Clasificación:

The first location I was scheduled to pick up at, off Washington St in Naperville, IL - the gentlemen was the rudest and most unprofessional representative of a company I have encountered. The amount of disrespect shown by that gentleman caused me to require a new location, more miles and more money. Very disappointed. The actual location I picked it up from was fine.

Adam S.
Clasificación:

Be dependable. Location was fine but the prior week your company called me 4 pm the night before to tell me no truck was available. So we had to reschedule last minute. And your Customer Service person didn't seem very caring when they called to tell me no truck was available. Very frustrating & disappointing to think you have a truck & then find out last minute you don't.

Elangovan S.
Clasificación:

El cliente no dejó un comentario.

Jesse R.
Clasificación:

El cliente no dejó un comentario.

FRANCISCO G.
Clasificación:

Naperville

Janos K.
Clasificación:

Staff was very friendly during checkout and returning the equipment. Thank you!!! Web site reservation was easy and fast!

Michael C.
Clasificación:

Great manager and friendly staff! Used this UHAUL location many times and recommended it to many friends over the years!!

James T.
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El cliente no dejó un comentario.

Lyris S. | Overall Experience |
Clasificación:

The manager/ owner of this facility was nice and helpful.

Robert S.
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El cliente no dejó un comentario.

Aaron R.
Clasificación:

Staff was helpful and quick to handle my needs.

John D.
Clasificación:

El cliente no dejó un comentario.

Joel W.
Clasificación:

El cliente no dejó un comentario.

KRISTOFER B.
Clasificación:

Customer Service was not up to par. I asked two questions one was answered with no and no reasoning and no one to check with and the other question was blown off

ABEDNEGO M.
Clasificación:

El cliente no dejó un comentario.

Brenesha R.
Clasificación:

El cliente no dejó un comentario.

Apryl C.
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El cliente no dejó un comentario.

Pamela W.
Clasificación:

They are always so friendly and helpful

veronica C.
Clasificación:

I would only suggest that Uhaul will cut off lock if you forget combination. It would be helpful and you could charge a small fee for the service. Thanks again! Great service.

JENNIFER K.
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El cliente no dejó un comentario.

corey ryan a. | Overall Experience |
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El cliente no dejó un comentario.

alan l. | First Impressions |
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El cliente no dejó un comentario.

Thomas M.
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El cliente no dejó un comentario.

Ahed A.
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El cliente no dejó un comentario.

DAVID L.
Clasificación:

Front desk employees are very unpleasant. There was no people in line behind me and the representative was mad, she doesn't even made an effort to avoid having a “not in a mad mood” face. When I was attended by another representative, the first representative just ran away. Not even a good morning, thank you or have a ni day. So disappointing.

Ben H.
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El cliente no dejó un comentario.

STEVEN D.
Clasificación:

Everything went smoothly. Great customer service.

Tomas V.
Clasificación:

El cliente no dejó un comentario.

Douglas F. | First Impressions |
Clasificación:

I was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100% satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..

LEO D.
Clasificación:

El cliente no dejó un comentario.

Mark H.
Clasificación:

Great customer service on the phone!!!

Ernest V.
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Great service!!!

Zachary N.
Clasificación:

The experience that I had was very good. Both representitives that I spoke with were very helpful.

juan O.
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El cliente no dejó un comentario.

juan O.
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El cliente no dejó un comentario.

LYTIESA D.
Clasificación:

Is was horrible truck needs some work couldn't go over 45 miles sound like it need a transmission and the latch on the door got stuck

SCOTT S.
Clasificación:

Great staff no issues.

Michelle W. | First Impressions |
Clasificación:

Everyone here is always so nice.

PRATIK C.
Clasificación:

Vehicle was jittery and interior was smelly. Vehicle is mechanically not maintained well.

mike h. | Overall Experience |
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Friendly and helpful people

Alfonso R.
Clasificación:

There's 3 people working there the guy supper friendly gir behind the register supper nice the other older girl who im guessing moves the trucks had some anger issues or bad day.

Bruce P.
Clasificación:

I wasn't informed that I would be charged for gas usage. I was told that I had plenty of gas for the trip and not to worry about gas. I feel that this is a deliberate move by U-Haul to deceive the customer and achieve additional revenue.

CHARLES L.
Clasificación:

The marker lights on the passenger side kept going out and the trailer was not at the location that was originally ordered from which took time out of my day other than that the people at the facility were very nice

SRINIVASAMURTHY P.
Clasificación:

The front desk person, was not helpful at all. He took his sweet time to respond. I want to check in through the app and that was of no help, I had to go inside. So Uhaul need to work on the app.

Gregg A.
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El cliente no dejó un comentario.

Duane D.
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El cliente no dejó un comentario.

Debra L. | First Impressions |
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As always courtesy friendly helpful.

Chris H.
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El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

Nothing

Rosa H S.
Clasificación:

El cliente no dejó un comentario.

Ron B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Pamela K.
Clasificación:

The service was excellent. Pickup and return went flawlessly. The staff was courteous and helpful. Trail had not been swept out, there was some dirt nothing bad but not swept.

Sherzod N.
Clasificación:

El cliente no dejó un comentario.

Carlos T.
Clasificación:

Fast reservation to pick up truck

Victor S.
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El cliente no dejó un comentario.

BIJOY S.
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El cliente no dejó un comentario.

Kimberly B.
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The person who waited on me did an outstanding job. I've rented from this place before and the same experience. Good job

Robert E.
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Quick in and out, clean equipment, good experience again at location

Althea O.
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El cliente no dejó un comentario.

Christopher B.
Clasificación:

The mobile check in wasn't great. Truck was In the wrong spot, the description where the truck number is not correct. Went inside, they told me where the truck was. Found the truck and hit the “I found the truck.” Then had to go back inside to get the keys. Why didn't they just give me the keys?!! Was really a waste of time, mobile check in took more time, learned a lesson.

John D.
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El cliente no dejó un comentario.

Roger C.
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El cliente no dejó un comentario.

Danika M.
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

Easy to get truck online seamless

Mark R.
Clasificación:

Very nice and smooth

Chervelle B.
Clasificación:

Nothing y'all do a wonderful job in my opinion friendly kind employees what change nothing

Siddiq M.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

Diane W. | First Impressions |
Clasificación:

Always helpful.

michelle I.
Clasificación:

El cliente no dejó un comentario.

John D.
Clasificación:

El cliente no dejó un comentario.

GANESAN V.
Clasificación:

El cliente no dejó un comentario.

Samson L.
Clasificación:

El cliente no dejó un comentario.

Donald F.
Clasificación:

El cliente no dejó un comentario.

Tom C.
Clasificación:

El cliente no dejó un comentario.

Gregory C.
Clasificación:

I was disappointed with my online experience earlier today. I originally reserved a 15 foot truck at the U-haul moving and storage of South Steamwood at 10:00 am. When I arrived, the rep informed me that there was not a truck reserved for me at this location. He checked and informed a truck had not been dispatched for me yet. This was around 10:25 am. He gave me two numbers I could call and contact. I called 866 695 5765 and was on hold 10 minutes... someone finally picked up the line... I explained what happened and they put me back on hold .. into a call que back on hold for another 10 minutes. After this 20 minute wait, I disconnected and canceled the reservation. I was SO Disappointed. I started looking for another company to rent a truck from. We decided to give U-Haul another chance when we found the U-Haul Moving & Storage of Fox Valley. I walked in and the Tamara was such a delight to work with. She was able to get me a truck for the day in less than two minutes. We were so excited. This experience has put more faith in the walk-in and reserve a vehicle as opposed to reserving online. I feel the online reservation method needs a LOT more improvement. At least if a vehicle cannot be dispatched by your desired time, you should be notified immediately after all this would have save us time and effort to get to our preferred pickup destination prior to picking up the vehicle. I would rate the U-Haul Moving & Storage of Fox Valley a perfect 10 for the service they provided yesterday. Thank you.

David C.
Clasificación:

El cliente no dejó un comentario.

Anthony A.
Clasificación:

All employees were wearing mask except the gentleman that help me, it's fine up until the point when he came out to hook the trailer up to my vehicle and at that point he should have put on a mask.

DANIEL K.
Clasificación:

El cliente no dejó un comentario.

Rahul R.
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El cliente no dejó un comentario.

Todd B.
Clasificación:

El cliente no dejó un comentario.

Joshua V.
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El cliente no dejó un comentario.

Willy D.
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El cliente no dejó un comentario.

LaAundrey G.
Clasificación:

El cliente no dejó un comentario.

erik F.
Clasificación:

I just want to thank my local u-Haul Team of Fox Valley. Especially Mis Rosalind, my hero! She was able to answer all of my confusing questions over the phone, and for calling me right back after I lost cell reception, (multiple times!) before and after I picked up my truck, and then again after I had returned my rental, and had more questions, about details about the rental charges, she was able to put my wary and over burdened mind, body and soul at peace, after figuring out some issued I had on my end of the rental/move. Overall, it was the best money I have spent all of 2020 this year, and with with toilet paper prices went through the roof, during the quarantine, that is actually saying a lot! I highly recommend UHaul of Fox Valley, they had the truck I needed, when I needed it, with everything else I needed to assist with my move, and more. You've made a UHaul Lifer here. I'll be using UHaul for all my future moves or storage needs. All the best! E

Keith M.
Clasificación:

Engine needs service indicator was on. Check engine light was on

gary G.
Clasificación:

I'm a repeat customer. My expectations are high, all went well. Keep up the good work. Thanx!

Gerald P.
Clasificación:

El cliente no dejó un comentario.

Mary N.
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El cliente no dejó un comentario.

Edward U.
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El cliente no dejó un comentario.

Joe U.
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El cliente no dejó un comentario.

Scott P.
Clasificación:

El cliente no dejó un comentario.

Robert W.
Clasificación:

El cliente no dejó un comentario.

Dora B.
Clasificación:

Check your truck to make sure your dollies etc are in there. I ordered them for the move and realized the day of the move they were not included.

PHILIP U.
Clasificación:

More help checking in.

CHARLES B.
Clasificación:

-have to wait 15-20 minutes to answer phone -problems with pending charges staying on account, freezing additional monies in my account.

Paneet S.
Clasificación:

El cliente no dejó un comentario.

Maria D.
Clasificación:

There was a bit of a wait returning the vehicle because the computer systems were down. Could not process my payment. Two days later and still no payment deduction. Other than that, the staff was very courteous and helpful.

Donald G.
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El cliente no dejó un comentario.

cheryl C.
Clasificación:

Very nice people thank you

Pamela B. | First Impressions |
Clasificación:

After not having my reservation I was put into a smaller Unit but it will work

Tom S. | Overall Experience |
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El cliente no dejó un comentario.

Christopher T. | Overall Experience |
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Excellent service!! The staff were professional and helpful!! Thank you!!

Trae R. | First Impressions |
Clasificación:

Tamara the manager was fantastic.

mark k. | First Impressions |
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El cliente no dejó un comentario.

QUINN M. | Overall Experience |
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El cliente no dejó un comentario.

tarra V. | Overall Experience |
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El cliente no dejó un comentario.

randy p. | Overall Experience |
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El cliente no dejó un comentario.

latonia f. | Overall Experience |
Clasificación:

I had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haul

mark g. | Overall Experience |
Clasificación:

We had an overall very positive experience.

Billy L. | First Impressions |
Clasificación:

Great customer service, friendly staff

James M. | First Impressions |
Clasificación:

The people who worked there were very friendly and helpful.

vicki p. | Overall Experience |
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El cliente no dejó un comentario.

TODD B. | First Impressions |
Clasificación:

We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.

ricky b. | Overall Experience |
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El cliente no dejó un comentario.

Carlos R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brenda G. | First Impressions |
Clasificación:

I contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay $100 more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.

MONICA W. | Overall Experience |
Clasificación:

Staff is great and offers excellent customer service!

nicholas o. | Overall Experience |
Clasificación:

This U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEO

Shamisha T. | Overall Experience |
Clasificación:

24 hour accessibility would be greatly appreciated

Rafal M. | Online Move In |
Clasificación:

No note on needing a ‘card’ to access the storage area. The front desk employee was also unable to make one for me because “the card readers at the checkout registers were down”.

ALBERT O. | First Impressions |
Clasificación:

Very helpful and friendly staff.

Ismael G. | Overall Experience |
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El cliente no dejó un comentario.

Kelley B. | Overall Experience |
Clasificación:

It’s great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.

BRIAN T. | Overall Experience |
Clasificación:

We have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)

Tom K. | First Impressions |
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El cliente no dejó un comentario.

Carlos R. | First Impressions |
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El cliente no dejó un comentario.

TERESA G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jalissa s. | First Impressions |
Clasificación:

Staff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.

Anna F. | Overall Experience |
Clasificación:

Best climate control facility in the area. Would definitely use again.

Timothy S. | Overall Experience |
Clasificación:

Everyone was great and a lot of help Thanks!

Gerald G. | Overall Experience |
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Clean and secure, thank you.

Ross T. | Overall Experience |
Clasificación:

great

Michael N. | Overall Experience |
Clasificación:

I went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full month

Vikki H. | First Impressions |
Clasificación:

Great costumer service.nice clean facility.

ASHLEY K. | Overall Experience |
Clasificación:

This is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!

Kimberly E. | Overall Experience |
Clasificación:

I would definitely rent a unit again from you all.

Nelson G. | Overall Experience |
Clasificación:

I have cleaned out unit 1266 . End rental!

LYNDELL M. | Overall Experience |
Clasificación:

I would rent from U-Haul again in a aheart beat

maddury s. | First Impressions |
Clasificación:

The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.

courtney h. | Overall Experience |
Clasificación:

Very expensive when people down on hard times it should not be expensive to rent plus it’s every month

Marlene C. | Overall Experience |
Clasificación:

thank you U Haul! marlene cartland

Richard D. | Overall Experience |
Clasificación:

I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.

kaiser m. | Overall Experience |
Clasificación:

Theft of my vehicle

gail h. | Overall Experience |
Clasificación:

Everything worked out great. thanks.

Samantha P. | Overall Experience |
Clasificación:

Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.

Karen M. | Overall Experience |
Clasificación:

Great place to do business.

Audrey N. | Overall Experience |
Clasificación:

They were amazing and easy convenient use of equipment.

Cynthia J. | Overall Experience |
Clasificación:

The staff was always kind and helpful.

ANNE O. | Overall Experience |
Clasificación:

With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)

Samantha P. | First Impressions |
Clasificación:

People were friendly and helpful. Facility is clean and the unit security is great!

Hildi G. | First Impressions |
Clasificación:

So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly

April l. | Overall Experience |
Clasificación:

I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!

AshAnna M. | First Impressions |
Clasificación:

Great service, kind & personable workers

carisa m. | First Impressions |
Clasificación:

Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!

Eui C. | Overall Experience |
Clasificación:

Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.

Sandra e. | First Impressions |
Clasificación:

Fantastic. From placing a u-haul reservation to securing my storage unit.

Debra D. | Overall Experience |
Clasificación:

Great staff, service, secure, and wonderful experience

Olivia D. | First Impressions |
Clasificación:

I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!

Stacey S. | First Impressions |
Clasificación:

The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!

Heather P. | Overall Experience |
Clasificación:

Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.

Stephanie K. | First Impressions |
Clasificación:

Great customer service. Very quick and thorough.

Leon H. | Overall Experience |
Clasificación:

Grate people at that Uhaul

luis e. | Overall Experience |
Clasificación:

Thank you

James K. | Overall Experience |
Clasificación:

Great experience and hassle free.

James T. | Overall Experience |
Clasificación:

Great service. Always have had a good experience at this UHaul

karen p. | First Impressions |
Clasificación:

Excellent service & plenty of supplies

DAVE W. | Overall Experience |
Clasificación:

Great place with great service.

DEBRA R. | Overall Experience |
Clasificación:

Great place for offsite storage! I used them for years and years.

diane w. | Overall Experience |
Clasificación:

Excellent and efficient service. Tamara was very helpful.

jane s. | Overall Experience |
Clasificación:

Absolutely no issues

Marlene C. | Reservation |
Clasificación:

excellent customer service and my mover Tony did a great job. thank you! Marlene Cartland

KINOLA W. | Overall Experience |
Clasificación:

I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!

Richard T. | Overall Experience |
Clasificación:

Awesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat

Tony R. | Reservation |
Clasificación:

Awesome

stephanie l. | Reservation |
Clasificación:

Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Thank you!

derrick j. | Overall Experience |
Clasificación:

Thank you!

Brandon S. | Overall Experience |
Clasificación:

Everything was great, it would be nice if it was 24 hours though

SHAWN E. | Reservation |
Clasificación:

Great customer service, my move went very smoothly. Thanks U-Haul.

SUSAN T. | Overall Experience |
Clasificación:

Very rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. “Call your own locksmith”

STEVEN A. | Overall Experience |
Clasificación:

Great storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.

Beth S. | Overall Experience |
Clasificación:

This is for move-out of units 1221 and 1251.

mark m. | Overall Experience |
Clasificación:

Staff was super helpful and timely!

james r. | Overall Experience |
Clasificación:

Very well equipped and efficiently run facility!

Patrick M. | Overall Experience |
Clasificación:

Would recommend.

BRITTANY H. | Overall Experience |
Clasificación:

I had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!

MICHAEL W. | Overall Experience |
Clasificación:

Excellent service ‼️

William H. | Overall Experience |
Clasificación:

Friendly and accomodating

marilyn t. | Overall Experience |
Clasificación:

Courteous and friendly staff

BLAINE R. | Overall Experience |
Clasificación:

Outstanding service--always very helpful.

Lawrence B. | Overall Experience |
Clasificación:

The storage space and facility was perfect for our seasonal business needs.

ashish s. | Overall Experience |
Clasificación:

great staff. very convenient location

JARRELL B. | Overall Experience |
Clasificación:

I had no issues

Sue M. | Overall Experience |
Clasificación:

I had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.

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