Comentarios del cliente para U-Haul Moving & Storage of Fox Valley

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Fox Valley

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Juan R. en

Grado:

El cliente no dejó un comentario.

Stephonn Y. en

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Helpful personnel and great service

Michael C. en

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El cliente no dejó un comentario.

Scott F. en

Grado:

Great work Tammy!

Karen M. en

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El cliente no dejó un comentario.

Michelle F. en

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El cliente no dejó un comentario.

Ronald J. en

Grado:

Quick, clean, and efficient. One couldn't ask for more.

DEAN R. en

Grado:

El cliente no dejó un comentario.

Wilson F. en

Grado:

El cliente no dejó un comentario.

Mike R. en

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El cliente no dejó un comentario.

Paul W. en

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El cliente no dejó un comentario.

Michael D. en

Grado:

My original reservation was changed without my knowledge or being contacted and notified. I reached out to customer service (the phone number provided in my email confirmation) and was told they couldn’t help me and that I needed to contact the “scheduling team”. The number customer service gave me was to someone in FL who told me they couldn’t help me and that I needed to talk with someone in IL. I was then transferred 4 different times to different people all over the USA and everyone told me they couldn’t help me, this took over an hour and a half of my time. U-Haul has a major flaw in their system and their employees attitude is “oh that’s not my job, I can’t help you”. I’ve never been told no more in my life then when I contacted a U-Haul representative. I was shocked at how I was treated. Will never do business with U-Haul again. I spent over $1,000 to be treated like I was an inconvenience. Never again will U-Haul get a dime of my money. I also spoke with the regional office in IL twice, the first time only one person was there and she was new and was not trained on ubox rentals and the second time I spoke with someone I was lied to TWICE in the same phone call. Clearly she was just trying to get me off the phone. U-Haul is a shady money hungry company that treats their customers horribly and I learned my lesson. Never again U-Haul, never again!

DEBRA A. en

Grado:

Although I had a few rough patches, this is my favorite UHAUL location. I ABSOLUTELY loved the recent pick up I had!!

Robert M. en

Grado:

The sign in app via a smartphone did not work well and was not registered despite completing it at the time of return.. Needto get a verification number that the return was accepted when completed. The app just dumps you back to the home page when you have completed it. This needs to be improved if you plan to charge people you do not complete the return. I go a email the next day and had to call to tell them we used the app at the time of our return and that we did not receive a confirmation.

Michael C. en

Grado:

Excellent team of professionals. Thank you for making each rental a good experience.

Travis F. en

Grado:

Katie and the service guys at this location were awesome and are always so helpful to my needs. They go above and beyond every time I rent from them.

Brian L. en

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El cliente no dejó un comentario.

ANGIE F. en

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El cliente no dejó un comentario.

Laurence H. en

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El cliente no dejó un comentario.

willie W. en

Grado:

No comment excellent

JOHN M. en

Grado:

Keep doing what you or doing every body was nice full of smiles thank you very much

Jigar D. en

Grado:

I did not rent a uhaul! Someone used my information!

Barbara O. en

Grado:

El cliente no dejó un comentario.

Jaslyn L. en

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El cliente no dejó un comentario.

John S. en

Grado:

VERY PROFESSIONAL , GREAT PRICES !

Elisabeth K. en

Grado:

El cliente no dejó un comentario.

Olukayode A. en

Grado:

El cliente no dejó un comentario.

Donnen S. en

Grado:

Nothing! Tammy was AMAZING!! ....AND... SO WAS JERRY AT THE STREAMWOOD IL LOCATION!! Jerry went above and beyond to help me after the location in Westminster dropped the ball and did not try to help at ALL. I WAS DONE WITH UHAUL.... Until I reached Jerry and told him my situation and he was MORE THAN WILLING TO HELP ME. Everything worked out for my deadline. I cannot thank them both enough. I couldn't have done it without them. I am forever grateful. Sincerely, Donnen Schayer donnenschayer@yahoo.com

Mark C. en

Grado:

BUSY Saturday morning and only 2 associates working the counter... I was fourth in line, and I had to wait 15-20 minutes to get my rental. Perhaps more counter help could be scheduled during this peak time...

Kari N. en

Grado:

I have used uhaul 3 times this year. You all would benefit by having more help at the counters. The staff you have is excellent in how they handle the volume of customers they have.

Douglas R. en

Grado:

Good experience, they had the trailer I needed ready to go

Chanel K. en

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El cliente no dejó un comentario.

Julio B. en

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El cliente no dejó un comentario.

Jamie H. en

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El cliente no dejó un comentario.

Lauren P. en

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El cliente no dejó un comentario.

Gerald G. en

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El cliente no dejó un comentario.

Raul G. en

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El cliente no dejó un comentario.

Marlene C. en

Grado:

thank you U Haul! marlene cartland

Richard D. en

Grado:

I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.

kaiser m. en

Grado:

Theft of my vehicle

gail h. en

Grado:

Everything worked out great. thanks.

Samantha P. en

Grado:

Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.

Karen M. en

Grado:

Great place to do business.

Audrey N. en

Grado:

They were amazing and easy convenient use of equipment.

Cynthia J. en

Grado:

The staff was always kind and helpful.

ANNE O. en

Grado:

With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)

Samantha P. en

Grado:

People were friendly and helpful. Facility is clean and the unit security is great!

Hildi G. en

Grado:

So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly

April l. en

Grado:

I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!

AshAnna M. en

Grado:

Great service, kind & personable workers

carisa m. en

Grado:

Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!

Eui C. en

Grado:

Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.

Sandra e. en

Grado:

Fantastic. From placing a u-haul reservation to securing my storage unit.

Debra D. en

Grado:

Great staff, service, secure, and wonderful experience

Olivia D. en

Grado:

I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!

Stacey S. en

Grado:

The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!

Heather P. en

Grado:

Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.

Stephanie K. en

Grado:

Great customer service. Very quick and thorough.

Leon H. en

Grado:

Grate people at that Uhaul

luis e. en

Grado:

Thank you

James K. en

Grado:

Great experience and hassle free.

James T. en

Grado:

Great service. Always have had a good experience at this UHaul

karen p. en

Grado:

Excellent service & plenty of supplies

DAVE W. en

Grado:

Great place with great service.

DEBRA R. en

Grado:

Great place for offsite storage! I used them for years and years.

diane w. en

Grado:

Excellent and efficient service. Tamara was very helpful.

jane s. en

Grado:

Absolutely no issues

Marlene C. en

Grado:

excellent customer service and my mover Tony did a great job. thank you! Marlene Cartland

KINOLA W. en

Grado:

I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!

Richard T. en

Grado:

Awesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat

Tony R. en

Grado:

Awesome

stephanie l. en

Grado:

Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Thank you!

derrick j. en

Grado:

Thank you!

Brandon S. en

Grado:

Everything was great, it would be nice if it was 24 hours though

SHAWN E. en

Grado:

Great customer service, my move went very smoothly. Thanks U-Haul.

SUSAN T. en

Grado:

Very rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. “Call your own locksmith”

STEVEN A. en

Grado:

Great storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.

Beth S. en

Grado:

This is for move-out of units 1221 and 1251.

mark m. en

Grado:

Staff was super helpful and timely!

james r. en

Grado:

Very well equipped and efficiently run facility!

Patrick M. en

Grado:

Would recommend.

BRITTANY H. en

Grado:

I had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!

MICHAEL W. en

Grado:

Excellent service ‼️

William H. en

Grado:

Friendly and accomodating

marilyn t. en

Grado:

Courteous and friendly staff

BLAINE R. en

Grado:

Outstanding service--always very helpful.

Lawrence B. en

Grado:

The storage space and facility was perfect for our seasonal business needs.

ashish s. en

Grado:

great staff. very convenient location

JARRELL B. en

Grado:

I had no issues

Sue M. en

Grado:

I had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.