Customer Reviews for U-Haul Moving & Storage of Fort Smith

Rating:

4.0

Trying to contact anyone by phone is impossible. The disconnect between corporate and local is frustrating. I had repeated arguments with rude management over agreements regarding payment dates. I had no assistance from local staff when I asked them to move a towing trailer so I could access my storage unit.

Rating:

4.0

Had trouble logging in and spent half an hour trying to get through on the phone for a Sunday return. Twice, I was on hold for extended periods of time and then disconnected without anyone ever answering. The third time someone did answer but she sounded like she just woke up. She did transfer me to someone who was able to help, and I was really impressed with the online return system.

Rating:

5.0

The tires were a little low in pressure

Rating:

5.0

They really helped me with storage issues

Rating:

4.0

Truck was very dirty. Inside and out. It also made a disturbing squealing noise at about 60 mph. Staff were amazing though.

Rating:

3.0

They show 29 or 39 to rent and ends up being 100.

Rating:

4.0

There was a nail in one of the trailer tires that we did not see upon pick up. The tire did not give us any problems, but it needs to be repaired.

Rating:

5.0

The facilities were very clean except for the bathrooms. Several times the toilets were just disgusting. The associates were great to work with-super cheerful, friendly and accommodating.

Rating:

4.0

A little bit better customer service!

Rating:

4.0

Googol gagaga

Rating:

3.0

I also rented a storage unit there as well I told the guy I would be storing my 15 foot jet ski on its trailer and the guy told me it would fit. After paying 250 dollars for my unit in get to it and the door is not wide enough to get my ski thru. That passed me off becauseci I specifically asked about it and he LIED! I am moving my stuff out of there after my 2 months of storage I paid is up because he lied and it needed my ski stored and it specifically asked him that before renting the unit😡😡😡😡😡😡😡

Rating:

4.0

Always wash the windows reguardless & sidemirrors.

Rating:

5.0

Vehicle needed cruise control.

Rating:

3.0

I think rate is too hig, I think they need help. I stood in line for at least 15 minutes with only one lady there. I was sent outside to have a guy hook it up which wasn't there and I hooked it up then had to go find him to let him check it then go back and do paperwork. I would think you would have more help at a main store. $70 for a few hours for trailer rental is ridiculous but I was in a bind but I wouldn't rent one because of price again I'll plan ahead. As for service I think the lady was doing best she could by herself. I probably wouldnt recommend that location as it seems to be smoother at smaller locations

Rating:

5.0

Fast friendly and professional service

Rating:

5.0

Maybe make like 10 bucks cheaper

Rating:

4.0

Staff there are very professional and courteous

Rating:

5.0

I don’t remember his name, but his face mask he wore was Skyrim themed and he said he’s been there a couple years. He was so awesome every time I came by. He was super friendly and personable and really went above and beyond the call of duty with helping me and my fam. He was always willing to help. Super awesome dude, to the point where I’d totally want my family to go out to dinner with him and his family lol (in a non cringey/creepy way yikes). There was one other man, with a sparse beard, who didn’t seem to do much of anything besides sit there and watch the other employees work, even when there was a line of people. He seemed to have the “not my job” kind of attitude. Maybe encourage him to be more helpful for the other associates who work their butts off.

Rating:

1.0

Gas tank was not full. Kid at counter seemed like me had more present business elsewhere. He was very rude to me and my mother on a day my step father passed away. Completely un acceptable

Rating:

5.0

To quote Jesse from the movie Dude, Where's My Car,...Dude, Where's My Car?!?! Well, it was at the U-haul center because the company I work for needed to move 240 boxes in a hurry. I called the Fort Smith location, spoke to Rose and she was able to get us set up with a 15' truck in a matter of minutes. I got to the location and she was quick to help get me on my way. The check in process was quick and easy thanks to Kenny and Rose. The whole process was easy and we will definitely be calling on them in the future. Awesome job!!

Rating:

1.0

They Fort Smith location damaged my car and U-Haul is not paying for it...Damage happened before we hooked up the trailer...”pre tow” The facility has been silent...the insurance has been useless...unacceptable service!

Rating:

5.0

The whole experience was so amazing!

Rating:

5.0

Everything was great. Very friendly staff

Rating:

5.0

Special thanks to Jason and the other guy that checked me in after do much trouble with van buren key box

Rating:

5.0

Love the efficiency and Courtesy

Rating:

5.0

Great customer service

Rating:

5.0

Very quick and efficient.

Rating:

5.0

I am extremely pleased with the entire process. The guys are very knowledgeable, patient and helpful! I appreciate you very much !

Rating:

5.0

Excellent, five star customer service. There was no waiting and the employees have great attitudes. Happy customer. Thank you.

Rating:

5.0

Thankyou for helping me godbless

Rating:

5.0

Nothing. Everything was satisfactory.

Rating:

1.0

Explain contract better. It ridiculous that I didn't check in the equipment for them, they charged me 20.00 dollars. Even though they have to verify everything is correct anyways! I feel like I was robbed out of 20 dollars because I didn't do their job for them. I used to work there and we never robbed people of their money because we had to do our job. Just plan ridiculous

Rating:

5.0

James was excellent in assisting me in getting a pickup truck and in the return of the truck!!

Rating:

1.0

I have rented a van 3 times in 2 months. One of them I could not open or close the box door. I was finally able to get back in time b4 they closed and was told. it was just a little tought to pull down. They oiled it and it was still hard. I had already loaded it and unloaded it to return it and had to take the same vehicle and use it after it sat unable to use for 2.5 days. This last time. I was running late so I called the manager, Rose. who told me she would not charge me for the extra day. I rented it on a sunday so the due back time was b4 5 pm. I tried to bring it back Christmas day and wanted to check in at desk. they were closed,. it is difficult for me to return before 5, and by the time i was able to take it back and talk to them in person, It was 12 days later. I called the day before I returned it and talked to a gentleman on the phone who told me my charges would be about $200 total, maybe $220, if I brought it back the next day. The next night I took the van and filled up with gas before returning to them. I put in 3 gallons and drove to location, just 1.5 miles away. When I arrived, they put in 3 more gallons of gas and charged me $15, plus $240, after I had already paid $54 when I rented it. They said I had drove the van 34 miles. I didn't not use the tow button or drive at a high rate of speed. My loads were not excessively heavy and I drove on straight neighborhood streets, yet somehow used 6 gallons of gas. I did not sign or pay for the charges. I came back to discuss the issue with Rose. I have paid thousands of dollars in rental expenses and thousands more in storage fees with uhaul in the last 4 years, and with the charges they added in just 2 months, I would have paid approximately $800, moving 2 loads 5 blocks and using van for storage for 2 days. I am very unhappy and don't know what to do. I am 56 years old single and trying to run a non-profit, that has a very very limited budget. I think this is very poor example of how to treat a regular customer.

Rating:

2.0

.are sure mileage and gas is right and teach your people how to speak with customers not to be rude and come across as they have better things to be doing this was my worst experience with uhaul

Rating:

2.0

I reserved a u-haul pick up truck for a day.. I was only given 4 hours, I assumed cause they would be closed.. but no, cause they booked it for someone else. And the person Jason who checked me in was EXTREMELY rude...

Rating:

5.0

Thank You for all the help!!

Rating:

3.0

it didnt have a clean smell at all and didnt have a dolley to help with the boxes i had to unload them by hand!! and was told there would be one in there!!!

Rating:

5.0

Wow we didn't know the state the was they help us on everything

Rating:

5.0

Never had a problem and have used they a lot they are always professional

Rating:

5.0

Not a thing. Very professional and friendly.

Rating:

5.0

The trailer I used had a short in it and caused my turn signals to not work. They shorted out. But its not the staffs fault they were excellent. The trailer was clean. Customers need to report this kinda stuff.

Rating:

5.0

They always offer above and beyond customer service, highly recommended will use as often as I need to never a disappointment

Rating:

3.0

Had issues with all the financials on the entire transaction. Pricing is misleading and still uncertain on why I have to pay for mileage when I'm the one paying for the fuel. Felt like I was double-charge for the entire thing.

Rating:

5.0

The staff was very friendly and helpful and I am very pleased with my unit thank you :)

Rating:

1.0

U haul know they only carry 4 prong light hook ups, but new and some older vehicles have 7 prong. So you force ppl to buy adapter equipment they will probably never need again. Are you so hard up for money you nickel and dine ppl? Also if I cant drive off with out it, you are forcing me to buy a product that you say I need because you wont update your own equipment. If I forced my staff to wear a uniform I would have covered cost or reimbursed for charges. You at uhaul are so hard up you hold ppl hostage.

Rating:

5.0

I would like to give a special thanks to Ms. Rose from the first time I spoke to her she really eased a great deal of my stress. She's an Angel. I wanted to give her a hug, but,,,,,, ya'll lnow the rest.🙂🙂🙂🙂🙂

Rating:

1.0

Tell the total price before rental.

Rating:

5.0

Excellent pickup, professional and clean cut.

Rating:

1.0

Very dirty truck dog poop in it

Rating:

5.0

All the employees were amazing very friendly and very helpful and professional highly recommended definitely be the only location i go to if i am close enough to them

Rating:

4.0

NA

Rating:

5.0

Very nice group of guys, had me out real quick.

Rating:

4.0

I wanted to see my storage so I can tell if I needed a bigger one and it wasn't shown to me. It's pretty small for the size I was told. However it all got inside

Rating:

5.0

Always polite and so helpful.

Rating:

5.0

I always use uhaul!

Rating:

2.0

On the way down truck moter blew had to rent truck did not get any back on the trailer I will never rent anything from u hall a gein

Rating:

5.0

Thanks

Rating:

5.0

Customer service was great when I rented storage and customer service great when I checked out. They have carts you can use to unload your storage. very nice facility.

Rating:

5.0

Keep up the good work in moving forward to getting even better. You doing a great job are great 👍

Rating:

5.0

Everyone was super nice and very helpful! I'll definitely be recommending U-Haul to my family and friends!

Rating:

5.0

Matt, was very helpful and extremely nice. I appreciated him going above what my expectations where. He is very knowledgeable and made my experience flawless. He helped me with solutions to immediate problems without hesitation which made me feel safe and comfortable with the decision to leave my valuables at the site. The facility is very clean, and access convenient. Thank you

Rating:

5.0

The manager rose was very helpful and very friendly strongly recommended if anyone has any problems to get with her and i am sure she can resolve them..

Rating:

5.0

Nice facility and very helpful staff. When the opportunity comes again, I will not hesitate to use this facility again.

Rating:

5.0

I arrived at the pickup facility 1 hr early and the unit was ready. Checkin went smoothly while my son assisted with the trailer hookup and light checks. In about 10 minutes, we were driving away.

Rating:

5.0

The staff was very pleasant and helpful. I rented another Uhaul truck and returning g it Feb 10th and I look forward to seeing the staff again. They go out of the way to help you.

Rating:

5.0

Absolutely amazing service

Rating:

5.0

Staff was very knowledgeable and helpful. My experience was great will recommend to anyone.

Rating:

5.0

Very helpful with giving me adequate advice in deciding how much space I needed for my short term need of a unit. Very insightful and laid back management.

Rating:

5.0

My uncle used Uhaul as a storage facility for several months before his passing. It was clean, brightly lit, secure, and the cheapest in the area that we could find. We would gladly use Uhaul again.

Rating:

5.0

Thank you.

Rating:

5.0

Very nice and professional. Moving is stressful and they made the experience very easy.

Rating:

5.0

Great storage facility.

Rating:

2.0

An unexpected hospital visit extended the use of the van I rented. I apologized and explained the situation and promised payment upon return. The associate was rude and threatened me. I am appalled.

Rating:

4.0

Nice people, great to deal with. Facility very nice. Definitely would recommend.

Rating:

5.0

I couldn't br happier, the young man that helped me find the right storage unit was very helpful and pleasant, need more employees in this world like him.

Rating:

5.0

Friendly and helpful staff.

Rating:

4.0

There was an issue with our storage unit. The manager called and helped us resolve the issue.

Rating:

5.0

THE FEMALE MANAGER IS AWESOME AND VERY PROFESSIONAL.

Rating:

4.0

My only complaints are no one answers the phone. So if you would like a question asked you have to drive up there. Too bad for the people out of town. Second they do not have a elevator.

Rating:

5.0

Wish I could access it 24 hrs

Rating:

5.0

The staff and location was very good and professional.

Rating:

5.0

I was able to switch from a 15 foot to 10 foot truck on the spot but unfortunately no one was free to operate the lift when I was moving out. An elevator in the building would be nice.

Rating:

5.0

The customer service rep was extremely knowledgeable and courteous.

Rating:

5.0

Really happy with service both in fort smith ar and lowell ar would tell all my frends about u hall

Rating:

4.0

Very helpful and accommodating especially due to the emergency circumstances I was in.

Rating:

5.0

I cannot recommend this dealership highly enough! The friendliness and excellent service from everyone we encountered is to be commended. The gentleman we worked with was Matthew.

Rating:

4.0

Extremely helpful.

Rating:

4.0

No complaints. Staff very friendly and good to work with ..

Rating:

5.0

Treated very professionally; facilities were spotless; customer service people were very polite and stayed on point.

Rating:

4.0

my experience is two fold- in AR I had the best services from the best staff however my experiences in San Francisco from the U Haul company was less than adequate

Rating:

3.0

Several issues with flooding. Also had a time where the back section was dirty for a couple of months without being clean. Alarms going off without being investigated.

Rating:

5.0

The two young men working were friendly and helpful.

Rating:

5.0

I want to commend the staff at the Fort Smith branch on Towson. They were some of the most helpful and nicest people. They should be recognized for their customer service.

Rating:

5.0

Thank YOu

Rating:

5.0

The people were extremely friendly and over the top helpful! Highly recommend this facility!

Rating:

4.0

Clean and fairly priced

Rating:

5.0

It’s official I’m a die hard uhaul fan! The truck was great. It was clean and easy to drive. Plus everyone I spoke with along the way was super helpful and extremely nice. I will be using ya’ll again.

Rating:

3.0

The employees were great but I got had roaches and bed bugs from storing my stuff there.i also ended up with a nice nesting in my box spring. I will not use yall again. Very disappointed.

Rating:

5.0

You came through for me when I really needed an immediate storage space, I can't thank you enough!

Rating:

5.0

I am glad that u sent me this email. I Am more than happy with my experience there. I only rented because I was having to store my stuff until I got my own place. Your staff was always friendly