Customer Reviews for U-Haul Moving & Storage of Fort Atkinson

361 comentarios

1309 N High St   Fort Atkinson, WI 53538

(920) 542-4365

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(920) 542-4365

1309 N High St
Fort Atkinson, WI 53538

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The process was very smooth and efficient. The associate who assisted us with the pick up was great.

Jasmine R. 
Rating:
1.0

Brian was a miserable piece of work. I'll never go back to that location again in my entire life

Cameron B. 
Rating:
1.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Everything was great thank you!

Philip C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

I was supposed to have picked up the equipment in Lacrosse. I was informed the day before I needed the equipment that it would not be available in lacrosse untill 4:30 pm. I had originally requested it for 11:30 am. When I told them that was not going to work they arranged to have me pick it up in Fort Atkinson. I am not real happy about that. When you tell somebody that equipment will be there it should be there.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Curt P. 
Rating:
5.0

Person working was worthless- we had to ask him to look at the truck to make sure it was clean and unharmed. He acted as if it was a hassle and there was no one else even around.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Everything was great except for the design of the trailer. I was renting a 6'x12' trailer so I could move a 61” deck zero turn mower. But come to find out your trailers have a narrower opening by the ramp (56”) so I couldn't just drive the mower onto the trailer. I had to disassemble the lawn mower to get it on the trailer which caused lots of extra time and headache. Next time maybe state in the description of the trailer that the opening at the ramp is not 6' wide. Or better yet redesign the trailers so they are a true 6'x12' all the way thru

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Virginia S. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

garry P. 
Rating:
5.0

Customer did not leave a comment.

Kari H. 
Rating:
4.0

In past guys were very helpful to me (the misses) but this time they were not as helpful to my husband. He mentioned this was the first time he ever towed and had a couple basic questions. I think it's that he was a guy and didn't think he need as much help.

Kirsten W. 
Rating:
5.0

everything was great

Christopher R. 
Rating:
5.0

I rented a car hauler and the equipment was in great shape and one person user friendly.

glenn D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
1.0

Since this says comments will be posted for public viewing, I would prefer a phone call or personal follow up. Sub-par experience.

LARRY G. 
Rating:
5.0

Manager was extremely helpful

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

I can't imagine better service then what I had. Everyone I dealt with over the phone and in person were absolutely wonderful and personable.

njari C. 
Rating:
5.0

Customer did not leave a comment.

JOSIE K. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Shalene L. 
Rating:
5.0

Customer did not leave a comment.

Serena V. 
Rating:
5.0

Don't let the gas light be on when they start it

Dan S. 
Rating:
5.0

Your store and staff are great. I had trouble with the uhaul app returning the truck after hours. The app wouldnt upload photos. The webpage thankfully worked, so I'll be using that in the future.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Lots of equipment available.

david G. 
Rating:
4.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

KIM L. 
Rating:
4.0

Customer did not leave a comment.

STEVEN J. 
Rating:
2.0

Disorganized, the credit card terminal was not available during reservation causing concern that identity could have been stolen, manager that served during delivery seemed grumpy and un occomidating. I will chose another location for my next rental.

JEFFERY R. 
Rating:
5.0

Customer did not leave a comment.

Melissa K. 
Rating:
3.0

Didn't meet any of the staff because it was closed when I dropped it off.

Alex C. 
Rating:
3.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

PEGGY M. 
Rating:
5.0

The young gentleman on staff was professional and very helpful. Great job.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

As a stager I have monthly interactions with Bryan, the U Haul manager @ this location. He is always friendly and extremely helpful! Bryan goes out of his way to make sure I am safe while using their vehicles/trailers. I would recommend U Haul for any storage/moving needs! Ask for Bryan!

COLLEEN B. 
Rating:
1.0

The truck was not located where it was stated, it took over an hour. I am not happy about this at all! I am also disappointed in the 24/7 process.

Tasharoh W. 
Rating:
1.0

Manager is rude. Very rude.

JAMIE J. 
Rating:
5.0

Improve your customer phone reservation service.

BARRY G. 
Rating:
3.0

I-haul customer service needs improvement. Took me 2 hours on the phone to get a response to my questions. Was transferred from one number to the next multiple times.

JARTAVIOUS M. 
Rating:
5.0

Customer did not leave a comment.

ALLAN S. 
Rating:
5.0

Customer did not leave a comment.

Toby A. 
Rating:
3.0

this is NOT the place we had reservations on a truck! we had made a reservation in Whitewater Wi. and on the day of pickup we were told there was no truck there and had to travel further for the truck! When ppl are moving, they do NOT need this added bs! This is NOT the 1st time this has happened, in fact it happens EVERY single time!!! UHAUL SUCKS AT RESERVING TRUCKS!

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Great job- thank you!

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

Eduardo O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
4.0

Unsure why I was charged $53.23 for a van advertised at $19.99. I paid $34.56 after tax in the store location before use. I followed proper procedure for the return and put more gas in than was there to start. I will be calling the store location in the morning to inquire about the charge that was more than our contract agreed to.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

KARL R. 
Rating:
1.0

They had no real knowledge of the trucks they were renting. Asked for a truck that I could load a refrigerator in. Was not able to stand fridge up in the truck. When asked they said look on website. Instead of showing me the truck I rented they gave me the key aand said go find it in the lot.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

JEREMY L. 
Rating:
4.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

The inside storage area stunk like vomit . We took vinegar (it's all we had on hand) and used that to try to get rid of the smell. My help really complained about the smell. We were afraid the smell would permeate the bedding and furniture we were moving. I really like the owner of this U-Haul but this time it was not a good experience.9

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Great experience as always.

Troy G. 
Rating:
1.0

They contacted me the morning before i was scheduled to pick up vehicle and said the vehicle was not available. I ended up having to get a smaller vehicle. I was planning on making one trip, instead i had to make 4 when moving my house

ERIC M. 
Rating:
5.0

It would be wonderful for my business if you had a 20' truck available.

LAURA B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
4.0

Customer did not leave a comment.

JACOB M. 
Rating:
5.0

The young lady that took care of things was very nice. She made sure the truck was set to go and went over the truck. with me.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Samantha K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN ROBERT U. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Great service and very polite and helpful upon drop off.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

LAVERNE M. 
Rating:
5.0

Customer did not leave a comment.

STEVE N. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
5.0

Customer did not leave a comment.

JOSEF P. 
Rating:
2.0

Accuracy. Accurately charge someone for what they are getting. The app tells me one thing then when I go to return it the price almost doubles for no apparent reason. Even the guy at U-Haul I dropped off the truck at didn't know what was going on with the additional charges

Wayne J. 
Rating:
3.0

Leave keys in a lockbox so we can pick up the uhaual when we r supposed to.

SHARIETY G. 
Rating:
5.0

Customer did not leave a comment.

DALE K. 
Rating:
5.0

There is nothing I can say negative about this experience. We needed a way to transport a power wheelchair for a funeral the last minute and the team at the store was very understanding and accommodating!

BRANDY H. 
Rating:
3.0

The store itself was nice and in a great location easy to access from the highway. The people inside were nice, nothing out of the ordinary. The truck was clean and the transaction overall was smooth. The only negative was that the truck is severely old and scary to drive. There were no power locks or windows. Also, the truck began to shake dramatically above 50mph, which makes it difficult to drive on a 65mph highway. The truck got the job done, but came with an uncomfortable adrenaline rush trying to drive it. I imagine new customers would prefer new trucks, I know I would. Still, thankful for the ability to move my family with this accessible location and positive service.

ANDREW G. 
Rating:
5.0

Easy drop off

Thomas L. 
Rating:
5.0

Great customer service at the Fort Atkinson, Wi location. Reliable and affordable prices and a good fleet of trucks.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY P. 
Rating:
5.0

The staff was very helpful.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

SHAD G. 
Rating:
5.0

It was nice to have the new facility here in Fort Atkinson. I set up the trailer rental on-line and when I arrived, it took only minutes to check in, get the paperwork and hook up and go. The reps there were also very efficient check in and check out.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Employees were great at pick up and drop off. Location was clean and easy to navigate. Overall a great experience!

Carolyn W. 
Rating:
5.0

I use Uhaul many times throughout the year, and this Uhaul has the best service I have had to date! I highly recommend the Fort Atkinson location for your Uhaul needs.

LAURA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
No reviews have been submitted for this location.

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