Customer Reviews for U-Haul Moving & Storage of Fort Atkinson

300 comentarios

1309 N High St   Fort Atkinson, WI 53538

(920) 542-4365

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(920) 542-4365

1309 N High St
Fort Atkinson, WI 53538

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 4 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff N. 
Clasificación:
4.0

Unsure why I was charged $53.23 for a van advertised at $19.99. I paid $34.56 after tax in the store location before use. I followed proper procedure for the return and put more gas in than was there to start. I will be calling the store location in the morning to inquire about the charge that was more than our contract agreed to.

ASHLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL R. 
Clasificación:
1.0

They had no real knowledge of the trucks they were renting. Asked for a truck that I could load a refrigerator in. Was not able to stand fridge up in the truck. When asked they said look on website. Instead of showing me the truck I rented they gave me the key aand said go find it in the lot.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENISE C. 
Clasificación:
5.0

The inside storage area stunk like vomit . We took vinegar (it's all we had on hand) and used that to try to get rid of the smell. My help really complained about the smell. We were afraid the smell would permeate the bedding and furniture we were moving. I really like the owner of this U-Haul but this time it was not a good experience.9

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE C. 
Clasificación:
5.0

Great experience as always.

Troy G. 
Clasificación:
1.0

They contacted me the morning before i was scheduled to pick up vehicle and said the vehicle was not available. I ended up having to get a smaller vehicle. I was planning on making one trip, instead i had to make 4 when moving my house

ERIC M. 
Clasificación:
5.0

It would be wonderful for my business if you had a 20' truck available.

LAURA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB M. 
Clasificación:
5.0

The young lady that took care of things was very nice. She made sure the truck was set to go and went over the truck. with me.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN ROBERT U. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL M. 
Clasificación:
5.0

Great service and very polite and helpful upon drop off.

Jeff D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAVERNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEF P. 
Clasificación:
2.0

Accuracy. Accurately charge someone for what they are getting. The app tells me one thing then when I go to return it the price almost doubles for no apparent reason. Even the guy at U-Haul I dropped off the truck at didn't know what was going on with the additional charges

Wayne J. 
Clasificación:
3.0

Leave keys in a lockbox so we can pick up the uhaual when we r supposed to.

SHARIETY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE K. 
Clasificación:
5.0

There is nothing I can say negative about this experience. We needed a way to transport a power wheelchair for a funeral the last minute and the team at the store was very understanding and accommodating!

BRANDY H. 
Clasificación:
3.0

The store itself was nice and in a great location easy to access from the highway. The people inside were nice, nothing out of the ordinary. The truck was clean and the transaction overall was smooth. The only negative was that the truck is severely old and scary to drive. There were no power locks or windows. Also, the truck began to shake dramatically above 50mph, which makes it difficult to drive on a 65mph highway. The truck got the job done, but came with an uncomfortable adrenaline rush trying to drive it. I imagine new customers would prefer new trucks, I know I would. Still, thankful for the ability to move my family with this accessible location and positive service.

ANDREW G. 
Clasificación:
5.0

Easy drop off

Thomas L. 
Clasificación:
5.0

Great customer service at the Fort Atkinson, Wi location. Reliable and affordable prices and a good fleet of trucks.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY P. 
Clasificación:
5.0

The staff was very helpful.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAD G. 
Clasificación:
5.0

It was nice to have the new facility here in Fort Atkinson. I set up the trailer rental on-line and when I arrived, it took only minutes to check in, get the paperwork and hook up and go. The reps there were also very efficient check in and check out.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

Employees were great at pick up and drop off. Location was clean and easy to navigate. Overall a great experience!

Carolyn W. 
Clasificación:
5.0

I use Uhaul many times throughout the year, and this Uhaul has the best service I have had to date! I highly recommend the Fort Atkinson location for your Uhaul needs.

LAURA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
1.0

When returning truck after hours the location of the app didn't work. I was put on hold for an hour. I received a call back an hour later and was hung up on. I called them back and was put back on hold. The business location was good just the return of the vehicle in fact there was three other customers having the same problem as I did.

GARY B. 
Clasificación:
5.0

The manager at this location was very friendly and helpful. I would go to this location again.

Jason B. 
Clasificación:
5.0

Manager is a great guy and made everything easy for us! I'm happy to have a U-Haul in town!

AUSTIN S. 
Clasificación:
5.0

The young man working on Sunday 9/26/2021 did an excellent job handling a difficult situation with the customers ahead of us. He was able to steer them in the right direction in a calm, efficient manner. I was most impressed.

Han Ulrich W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRAVIS K. 
Clasificación:
5.0

From my point of view -- and what I was doing -- the service, the product and the location were perfect.

Tom B. 
Clasificación:
4.0

The guy that checked me out was very slow and unfamiliar with the process of selling a Tow Dolly. Did not communicate well with me and also seemed to rather be, someplace else.

CRAIG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY P. 
Clasificación:
3.0

Hire more people so you can be open when people need to rent or return. Service was subpar, here's the key, find it.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

Had some trouble with the online experience. It Would reserve my choice in the beginning - then say an error occurred before checkout. Ended up having 4 reservations. Frustrating - had to enter all my information 4 times.

JAMES H. 
Clasificación:
2.0

No communication between shifts. Horrific customer service. Just because you are training someone new does mean I have to stand around longer for you two. People are moving and got shit to do. Grow up. Learn to be respectful and cut that stupid mullet.

ASHLEY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG A. 
Clasificación:
5.0

The staff at this location was great!!! Equipment was in like new condition.

DUSTIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY R. 
Clasificación:
5.0

Great service and assistance getting us fully secured before we began our 1,000 mile journey

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nanette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brigitte P. 
Clasificación:
5.0

Very friendly and efficient customer service!

Marlene J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

cody D. 
Clasificación:
1.0

1. Fix your computer system. You provided order for something you could not deliver on. 2. If there is an error contact the customer immediately. I ordered the ubox 3 weeks ahead of delivery. But received a phone call the Friday before the Monday delivery. The lady said that the ubox was not available and offered a truck instead. The ubox is to be delivered from one location to the next. The truck would need to be driven. This is not the service I ordered. The lady I worked with was in a bad spot but was able to find a ubox 30 mins away. But I would have to pick it up then loaded and sent back to the location 30 mins away. Since it was the only option I had that was ubox to be shipped to a different state this was my only option. 3. Hire more customer support or acutally use it. I tried calling 1 week ahead to confirm ubox delivery. I waited for 1 hour with no answer. I tried again to follow up for a different issue with no one answering.

Xav L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
4.0

The only problem I have ever had with uhaul is your 800 number. It's your policy to get my credit card number before you tell me IF THERE IS AN AVAILIBALE RENTAL & WHERE I CAN PICK IT UP. When you buy/rent something payment comes after I found what I need. Otherwise what do you need my card number for?

MAMIE A. 
Clasificación:
5.0

Uhaul screwed up my original reservation I had for 3 weeks. I didn't find out the equipment wasn't available until the morning I was supposed to pick it up. I had been to the location the evening before and saw the equipment on the lot

JAMES S. 
Clasificación:
1.0

Made reservations and rental contract at the Janesville WI location. Arrived there on time only to be told the vehicles were not available. Janesville reserved vehicles in Fort Atkinson WI location the with same agreement contact details. Had to drive 20 miles to Fort Atkinson WI. GM at Fort Atkinson made me feel like this whole issue was my fault and didn't honor original agreement contract. I feel uhaul by not having equipment available, never contacted me, breaching the contract, and making me feel like this whole problem was my fault is unacceptable.

KEVIN C. 
Clasificación:
5.0

Good guy! Very nice!

Michael R. 
Clasificación:
1.0

My experience was terrible! Why do I bother making reservations WEEKS in advance only to have nothing ready for me on arrival, not once, but twice! Then I was made to pay $150 extra to fix YOUR mistakes! It isn't my fault when I prepare in advance and have your representative tell me everything was all srt for me several times on the phone! I HATE uhaul!

HALLI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT A. 
Clasificación:
4.0

We were not notified that locations were switched for our U-Haul. We requested Lake Mills and the location got switched to Fort Atkinson. While it was not a huge inconvenience since we live a half hour from this site, it would of been nice to know the switch in advance.

JEFFREY M. 
Clasificación:
4.0

When you rent a 6 x 12 trailer, have available a bracket to slide the front tires of motorcycles into for that purpose

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
4.0

We originally rented on in Jefferson, wi. You double booked the unit and failed to call, until about an hour after i had found out about it and already left. Staff at the location was dude and the manager in the district never contacted me once, even after two voice messages left. I will not be using uhaul in the future based off this experience. The group in fort atkinson were great to us after the corporate failure, so huge shout out to the fort atkinson location. Rest jot impressed

JEREMY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly L. 
Clasificación:
1.0

The box was dropped off on time, but once shipped. Our box was put under someone else's name, so when we went to pick our things up we couldn't because we were told the manager had to do it or to call the 800 number in which I sat on hold for a HOUR then when I finally got to talk to someone they told me the manager had to do it. So we went back to the store the next as and the manager said that's not something g he can do he has to call in to have it done. Once finally done. We picked our things up finally. And now you're trying to charge me another monthly charge and insurance fee. When we've already emptied our box. I again call the stupid 800 number an sat on hold for another damn hour, to be told I would have to speak with the manager, the lady on the phone said she'd send him an email to call me but I have not received a call yet. And I am damn sure not paying $82.00 when our box arrived and we pick our things up right away. This whole experience has been horrible. I will never consider using this service again. And definitely won't recommend it to anyone. Customer service just absolutely ridiculous. If everything has to be done by the manager in the store location maybe you should have direct lines to the store. Or maybe if you service wasn't so shifty your 800 number wouldn't be backed up so much.

Holly H. 
Clasificación:
2.0

The actual Ubox was fine. However, since returning them, I have contacted Uhaul at least a dozen times trying to stop billing on my returned boxes. As I am no longer using them, I will not be paying for them. However, I have been billed, sent late fees, and sent pre-lien notifications for these boxes. Despite my frequent and repeated contacts with customer service through your frustrating phone tree system, this issue has not been resolved. I have spent three days on hold with your company and will not recommend or use Uhaul in the future.

Sara A. 
Clasificación:
1.0

My only issue was with Brian he was so rude! When a customer calls to extend a rental and they are told it's approved don't call the next day scolding them because apparently it wasn't approved which the customer wouldn't know, very unprofessional. I'm reporting poor customer service and the fraudulent charges made to my card as well. Maybe train your team to work on orders and maybe they can teach you customer service skills.

TYLER F. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
5.0

Vehicle was so clean! Sales associate was very helpful and nice Thank you

Aric V. 
Clasificación:
5.0

your return app says that it is not secure

THOMAS S. 
Clasificación:
5.0

Customer Rep was great, very friendly and efficient.

Gordon G. 
Clasificación:
3.0

Make the mobile check in and drop off more user friendly or at least have someone to answer the damn phone when needing help with this subpar app

Debra M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIGUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN C. 
Clasificación:
4.0

Nothing needed improvement at the Fort Atkinson location just the overall Uhaul reserving location or site. Not happy that my reservation couldnt be at my original pick up time as it was needed. And had to wait 5 hours later to get at a different location. When it was my huve movibg out of my place day. Didnt know i would have to work overnight til 5am to finish it all. Yes I got that $50 credit but still it messed up my plans and my jelpers plans for that day as well

TRACY K. 
Clasificación:
5.0

Had my unit there on short notice

EDWARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL JOSEPH K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Freddie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN M. 
Clasificación:
5.0

Very convenient. Helpful staff. Everything went smoothly.

BRADLEY N. 
Clasificación:
1.0

Provide staff (older male) with customer service training. Very poor people skills and mean to other employees.

CARLENE C. 
No se han enviado comentarios para esta ubicación.

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