Make the mobile check in and drop off more user friendly or at least have someone to answer the damn phone when needing help with this subpar appDebra M.
Customer Reviews for U-Haul Moving & Storage of Fort Atkinson
Fort Atkinson, WI 53538
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MIGUEL C.
El cliente no dejó un comentario.MARTIN C.
Nothing needed improvement at the Fort Atkinson location just the overall Uhaul reserving location or site. Not happy that my reservation couldnt be at my original pick up time as it was needed. And had to wait 5 hours later to get at a different location. When it was my huve movibg out of my place day. Didnt know i would have to work overnight til 5am to finish it all. Yes I got that $50 credit but still it messed up my plans and my jelpers plans for that day as wellTRACY K.
Had my unit there on short noticeEDWARD L.
El cliente no dejó un comentario.LISA L.
El cliente no dejó un comentario.FREDERICK N.
El cliente no dejó un comentario.Jeremiah L.
El cliente no dejó un comentario.MICHAEL JOSEPH K.
El cliente no dejó un comentario.Freddie S.
El cliente no dejó un comentario.JUAN M.
Very convenient. Helpful staff. Everything went smoothly.BRADLEY N.
Provide staff (older male) with customer service training. Very poor people skills and mean to other employees.CARLENE C.
I should up at 7am, which was my scheduled pickup time and also the time the store is supposed to open. We had moving help showing up at our house that morning. Unfortunately, no one was there and the store was closed. I messages the facility, and sat on hold for almost 30 minutes before I got a human, and then they just transferred me to someone else, who then transferred me to someone else. An hour after my scheduled pick up time some finally showed up to work at the u-haul place. Then the computer didn't work and they had to use a different one. The whole experience took an hour and a half and we had to cancel some of the moving hep that we had scheduled for early that morning because of it. We barely received even an apology or explanation; nd definitely did not receive and discount on our rental for the huge inconvenience. Moving day is hard enough, and it started out pretty horribly that day because of u-haul.Michael D.
El cliente no dejó un comentario.Elisabeth D.
El cliente no dejó un comentario.Robert K.
First time renting a UHaul and couldn't be happier with the experience. The staff made process from beginning to end smooth and easy. Truck was easy to drive and clean. Won't ever think twice about renting from UHaul again!HEATHER N.
El cliente no dejó un comentario.Cassandra E.
Service was excellentRENEE H.
El cliente no dejó un comentario.JASON C.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.RANDY D.
El cliente no dejó un comentario.CAROL M.
El cliente no dejó un comentario.MATTHEW B.
From start to finish my experience was exceptional!MICHELLE E.
Not rip people off on their mileageChris B.
Excellent experience. While I did self checkout your staff was outside, greeted me and made sure I didn't need anything. My subsequent experience with extending time was handled perfectly by online staff, even though I was attempting this in middle of the night. Very good experience and will easily recommend to others.David W.
You guys are great. We could not have started our business without you. Thank you for the kindness and consideration in extended our times to help us unload. MarianneMARIANNE B.
I dropped off after hours. The Uhaul facility seems to be ok.Freddie S.
Excellent serviceLUIS S.
Should include A lock for the back door, at almost 800.00, it should have been includedDarryl G.
The agent was great, efficient, courteous and likable. Great experience.KEVIN H.
El cliente no dejó un comentario.Shaun A.
I did a drop off of the trailer rental, but would have liked an email confirmation that it was received and cleared. There was no way to determine if the transaction was closed and returned.RONALD B.
El cliente no dejó un comentario.TATIANA D.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.Matthew E.
El cliente no dejó un comentario.Matthew K.
El cliente no dejó un comentario.JAMES Z.
El cliente no dejó un comentario.SEAN H.
Well...dropping off the trailer and having to take pictures to prove that I did so online was a bit hard to do online.Timothy H.
Brian was great. Super helpful and easy to work with.TY S.
Very on organized and not managed well. And the procedures were not followed. I scheduled a U-Haul and when I reached the facility they didn't have my information I had to show her my phone to prove that I had reserved a U-Haul. I received the wrong keys for the wrong vehicle twice. Then she didn't know what vehicles they had which confused me because the parking lot was full. If you have time to spare and don't mind waiting for them to Get their act together it's an OK place to go.DANI P.
El cliente no dejó un comentario.RYAN E.
Great value and service. Easy, fast, perfect.BRIAN J.
El cliente no dejó un comentario.MARIA M.
The person who helped me made it easy. I needed a bigger vehicle and he was not only able to recommend one but had one ready for me to use. When I needed to extend time, he gave me plenty more in order for me to get what I needed done without rushing!JULIE K.
El cliente no dejó un comentario.RICHELE W.
El cliente no dejó un comentario.Peter G.
El cliente no dejó un comentario.ALLEN A.
El cliente no dejó un comentario.BRIAN A.
It is HONOR for your location in Ft. Atkinson Wisconsin. Your service for rental made My Life MUCH EASIER. LOOK FOR IN Recommending to many others. Thank you from a hard working grandma in Ft. Atkinson Wisconsin.KATHLEEN T.
This is a newer location and will be a welcome addition to the community.ROBERT S.
El cliente no dejó un comentario.KIM C.
El cliente no dejó un comentario.TODD R.
El cliente no dejó un comentario.CANDICE G.
El cliente no dejó un comentario.DAVID B.
maybe open a little earlierANTHONY L.
Service was excellent...... Really don't know what to say about improvements.STEPHEN Z.
El cliente no dejó un comentario.Igor Z.
El cliente no dejó un comentario.Melissa D.
Friendly accommodating people.DOUGLAS S.
El cliente no dejó un comentario.TIMOTHY F.
Great location. Have rented from here multiple times. Quick and easy if you fill out the information online before getting there.PHILIP W.
El cliente no dejó un comentario.STEPHEN T.
El cliente no dejó un comentario.DEBRA N.
Great customer service. Good folks to deal with. Will rent from this store again. Thanks for a seamless transaction!PETER E.
Thankj the good Lord for U-hauls.DOUGLAS S.
Very nice people and reliable.MITCHELL M.
El cliente no dejó un comentario.Phil C.
We waited over half hour after scheduled appointment to pick up truck. We called the number listed on door and those went straight into a voice mail. This is a terrible way to run a business and will never use this U-Haul business again.LORNA M.
I usually use the app to check-in and get keys, ususally takes 20 minutes to get approved which seems a bit much. May end up going back to in-store. This time though, nearly instant. Good stuff. When returning, I drop with the staff and they are awesome. Good selection of equipment even at late notice. I'll be back for sure.BENJAMIN A.
I have no negative comments about my experience with the people or facility in Fort. I look forward to using you folks and this place in the future. Thank you for the wonderful personnel and treatment I received.ROBERT B.
In my opinion. It be nice if they bring the truck closer and explain the options. Especially if it's snowing/raining. Other than they are pure professionals.MICHAEL M.
I would recommend this place over any place in the area! I have had some bad experience at other places. This guy went above and beyond the contract. We hooked up the lights on the trailer to test and they didn't work. After a quick trouble shoot found that the fuse for my vehicle trailer connection was blown. Of course I did not have a spare on hand. I asked if he might have one. He replied I don't have one for sale, but let me check my tool box. Had to go to a different part of the building to look and he found one! Awesome, I said, what do I owe you? He said â€œnothingâ€! I will continue to go here for my rental needs. ¡Gracias de nuevo!Daniel S.
El cliente no dejó un comentario.Paige H.
El cliente no dejó un comentario.Athena S.
El cliente no dejó un comentario.JOSHUA A.
El cliente no dejó un comentario.ANDREW H.
Appliance Dolby wheels were stiff and needed lubeJON P.
I was very pleased with the hours and availability of vehicles at this location. The staff were helpful, as well. The only thing that was displeasing was being charged on top of a â€œflat rateâ€ provided for 100+ miles. I was initially pleased about the flat rate, and then found that additional charges were applied later if the estimate was not EXACT. I would have liked to have this clarified from the get-go.Terilyn H.
Excellent service on phone calls and from personnel at pick up location. No hassles, no headaches, no problems. Nice to get actual customer service from customer service associates. Well done!MICHAEL A.
They were very accommodating, I ordered a 15 ft truck, decided it was more then I needed, so changed it to a 10 ft truck, then found out the 10 ft truck did not have a ramp, so I switched back to the 15 ft truck the morning of pick up. I appreciated his flexibility and did it in an understanding way. These guys have been very good to work with my third rental at this facility. GraciasBruce K.
El cliente no dejó un comentario.LISA P.
Keep up the good work. It was a pleasure.Denise C.
El cliente no dejó un comentario.amanda G.
El cliente no dejó un comentario.Heather H.
El cliente no dejó un comentario.REYMOND T.
LOCATION IS DANDY, PERSONNEL WERE FRIENDLY ...BUT, $70,30 SEEMS PRETTY STEEP FOR 1 HOUR AND 20 MINUTES. $19.95 FOR A PICKUP TRUCK IS GREAT BUT AFTER ALL THE ADD-ONS - WHEW! I ONLY TRAVELED 25 MILES BUT WAS BILLED FOR 33 MILES AND FOR 4 HOURS. NEXT TIME I'LL USE 'YERGES MOVING' HERE IN FORT ATKINSON. TOO BAD, 'CAUSE THE U-HAUL LOCATION IS QUITE HANDY. CALL ME OLD FASHIONED BUT FOR THAT KIND OF BILLING I COULD BUY MY OWN USED SMALL PICKUP TRUCK. SORRY U-HAUL. I HATE TO SAY IT BUT IT'S ANOTHER CASE OF THE LITTLE GUY GETTING NICKEL AND DIMED WITH ALL THE EXTRA LITTLE THINGS. I THINK, AND I MAY BE WRONG BUT, THERE'S AN EXTRA CHARGE IF YOU CAN'T RETURN THE KEYS DURING BUSINESS HOURS. I WISH YOU THE BEST U-HAUL.RONALD S.
El cliente no dejó un comentario.KATHY C.
El cliente no dejó un comentario.Emily B.
More info on your website in regards to your trailers. Rented a trailer which the dimensions would have been big enough to haul what we needed to but the gate opening was to small to actually get it on the trailer. Waste of $32.Robert H.
El cliente no dejó un comentario.Brooke C.
El cliente no dejó un comentario.Michael F.
Everything went great. I had had even chosen the wrong pick up time and they accommodated me being late by 2 hours! This is my second experience with them, I will use them and would recommend them to anyone in the future.Brian M.
The bumper pull open trailer i rented had /has a faulty latch system for the ball. As I was hauling the THANKFULLY empty trailer down the road it completely popped off the ball on my truck and slammed into the under side of my SUV. I told the salesman when I returned the trailer, I wasn't given anything to fill out about the incident, or offered or asked about damage to my SUV. This is also the same salesman that hitched the trailer to my truck when it was rented. Nicole "Nikki" Hall firstname.lastname@example.org (920) 650-4647NICOLE H.
He was great.Lisa P.
El cliente no dejó un comentario.VICKI S.
service was very good will use againJAMES F.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!