Customer Reviews for U-Haul Moving & Storage of Forestville Rd

Rating:

1.0

The undo stress and aggravation from the local office was disappointing…….

Rating:

5.0

Great site

Rating:

5.0

Great staff as always, this company was able to accommodate any and every change that took place in our needs. I will forever use this company

Rating:

5.0

I would come back

Rating:

5.0

Thanks I appreciate your business

Rating:

5.0

It was a pleasure using your U-Haul storage. Staff was always pleasant and very helpful and I would use U-Haul storage facility again wasn’t working anymore so I couldn’t afford to pay for my storage bin so I had to remove my items and U-Haul was very understanding and professional. Thanks again.

Rating:

5.0

I got assistance promptly and in a friendly and timely manner.

Rating:

5.0

Thank you for your excellent service.

Rating:

4.0

The hardest part was figuring out to get to the interior units. The doors were not labeled. It was quite confusing especially during the evening.

Rating:

5.0

The staff is so friendly and funny.

Rating:

5.0

Ron was a PHENOMENAL help to me. The storage was my mother’s who recently passed away. Ron helped me through the process of closing out that part of her life. It was terribly emotional and even though Ron didn’t know me, he was sooo supportive, so helpful. I was super grateful for him.

Rating:

5.0

The facility was clean and staff very helpful

Rating:

5.0

Overall a great experience

Rating:

5.0

I have used this location for the last two years, always pleased with the service

Rating:

1.0

I reserved a 5x7x8 and upon arrival I was forced to pay for a 5x10 because they didn’t have any 5x7. Myself along with another customer was forced to do the same thing.

Rating:

5.0

Excellent customer service

Rating:

5.0

Satisfied

Rating:

5.0

Great service and clean storage facility.

Rating:

3.0

The storage area where the unit/room was located was poorly lit; the lights would turn or off randomly.

Rating:

5.0

Awesome service @Airforce Base location..

Rating:

5.0

Agent who helped me book unit was amazing!

Rating:

5.0

I had an excellent experience working with Brytani Sumby. She was able to provide clear and concise answers, Brytani peivided the perfect help and the exact time I was in need.

Rating:

3.0

Every 6 months the price goes up it’s ridiculous. Do not let any staff come talk to you about paying at your car it’s scam if they do

Rating:

5.0

All your staff was very professional, knowledgeable. Courteous..my best experience with uhaul..

Rating:

1.0

There was rats in my storage unit and I noticed this the 1st month . I brought some rat killer. I took pics .

Rating:

1.0

I did not appreciate the way I was treated at the very end of our agreement. First, when trying to move out I was refused a truck in which left me with 45 minutes to move out.. My 72 year old mother helped.. shameful, Not only was the exit a bad experience the beginning when trying to adjust the payments because the rental cost double every month for me. With the accumulating fees. Not to mention it did not have to be as disregarding of a exit. to smile in someone's face an intentionally do what was done I will never use another UHaul storage facility. I am speaking of only three individuals. If you call I will further explain.. Mad forever..with the storage experience.

Rating:

5.0

NA

Rating:

3.0

I was kind of frustrated in the beginning because no clear direction or instructions was given by the U-Haul online or the where I got the U-Haul truck from. No one could find my reservation. At the U-Haul truck place or storage unit. So the check in took long

Rating:

4.0

The location I had my storage at closed early on Friday and I needed to talk to someone and there was no one available during the last hour it was supposed to be open. Other than that I had no problems.

Rating:

5.0

The location did not have staff full-time, which was inconvenient. But the facility was well-maintained and clean when I did see staff they were helpful.

Rating:

3.0

The lady the was there didn't want to do anything to assist me. She acted as if I was bothering her, this was the first time I had a storage unit and didn't know much about it. The other employees that worked for the company was friendly and helpful.

Rating:

5.0

Everyone i met Has always been helpful.

Rating:

5.0

Good prices and good condition and service!!

Rating:

5.0

Yes, I would recommend this facility to my friends. Also the area was very clean.

Rating:

5.0

I don’t need the storage unit I canceled on Tuesday February 21, 2023 I wasn’t able to move my furniture..!! I canceled the Storage unit..!!

Rating:

4.0

Bathroom on facility is always nice and clean

Rating:

3.0

Know one was there.

Rating:

5.0

Everyone was very helpful .would describe recommend!!

Rating:

5.0

None

Rating:

5.0

Fast service and very convenient with a reasonable price

Rating:

5.0

Staff very professional and efficient

Rating:

5.0

the guys there where super great very helpful and knowledgeable i really feel they need a rises. A1 CUSTOMER SERVICE

Rating:

4.0

The ability to contact uhaul customer service could us some adjusting and work. There were often too many different phone numbers and lanes of communication that made calling in difficult. But my experience has been good nonetheless.

Rating:

5.0

I understand that the 1st 30 days are w/0 charge because I had a rental cargo carrier.

Rating:

4.0

Brandon was very very helpful he saved the day 😅😅😅

Rating:

4.0

Only issue was staffed office about 5 miles storage facility. Otherwise excellent. When did deal with any Uhaul staff they were excellent.

Rating:

5.0

The process was smooth and took very little time and the unit was perfect for my needs.

Rating:

5.0

I was given all the tools I needed for a smooth move and storage.

Rating:

5.0

Excellent customer service from Mrs. Settles and staff

Rating:

4.0

Your restroom facilities were above excellent. I felt like I was in a whole different world in there, and very clean. Thank you for the service!

Rating:

2.0

I came in to check in for my storage unit, and there were around 8 employees milling about but none were helping any customers. I think it was right between shifts, but still it seemed like one of them should have been helping me and other customers. Staff were unprofessional.

Rating:

4.0

Door lock handle was rusty as well as had damage done to it as if it was broken into before !! Was told there would be a lock instead the storage room and there wasn’t !

Rating:

5.0

The place is clean and convenient to stay keep same way 💯

Rating:

5.0

Thank you!

Rating:

3.0

When I went to close out my unit on 8/19/22, no one in the office appeared to know the process. It took a while for them to figure out the process and get everything completed.

Rating:

3.0

Overall experience was okay except the increasing payments every 6-12 months and the mice chewing and living in my things. Mice poop was everywhere. Customers service was great. Thank you

Rating:

5.0

I love unit.

Rating:

4.0

At my storage area there three ceiling out , I loaded the area in complete darkness.

Rating:

4.0

It was a great experience other than they closed the office at the facility hours at and didn't give me an access code to get in my unit when I needed to call to get that I wasn't important but once I found it and everything gets something done but other than that it was

Rating:

5.0

Great staff and Great Customer Services

Rating:

5.0

No problem's.

Rating:

2.0

Need better movers bc the ones provided complained alot and they broke some furniture.STORAGE WAS COOL THO IGUESS

Rating:

3.0

Convenient location. First month free when renting a truck. Excellent promotion

Rating:

1.0

They charged me a full gas of tank but when I got the truck it was under half and have the photos to prove it

Rating:

5.0

It would be great if u-haul would consider offering the guests 24 hourly rentals upfront instead of the 6 hours of rental upfront. The first time I rented the 17’ u-haul I thought 6 hours was my only option. Thank you!!

Rating:

3.0

The unit I have to too small (a fault of my own). When I opened the storage unit there was no lock in the unit. There was no one in the office at 4:30pm when I arrived. I called the 800 number on the reservation at try to get a larger unit. I was placed on hold for 30mins until I hung up and called back to be left on hold again. No one answered after explaining my issue. It started to get dark i went ahead and put as much stuff in the ubit as possible. I called a third time to get a lock to close the unit. I was told I had to go to another location to retrieve a lock. The communication of this location is unsatisfactory. I have yet to get in contact with some to get a larger unit.

Rating:

3.0

Outside units need lights but other than that it was perfect. I would like to thank the young lady that got me moved in the and young man that got me moved out. Only issue I have as well is when I went to remove my items there was an additional lock added to my storage unit that’s not supposed to be there until after the 5. It was placed on before the 31

Rating:

5.0

Thank you its a very helpful experience

Rating:

4.0

Was secure but not well lit

Rating:

5.0

Thank you so much and happy new year

Rating:

4.0

The vehicle was extremely clean but the driver’s side mirror was cracked.

Rating:

2.0

The gate to the storage unit does not close. Security in a new area is important and not feeling that your stuff is secure is not a good feeling. Also the gentlemen that helped me did not know what he was doing so it took over an hour to secure my 30-day free storage unit which I was entitle to because of a 1-way trailer rental. However I was charged for a 2nd month and have yet to be reimbursed even though I was told the 2nd month would be reimbursed when I closed my unit. That is done, where is my reimbursement?

Rating:

5.0

Outstanding customer service. Thanks

Rating:

5.0

The receipt is unreadable is too small print

Rating:

2.0

Facility gate was not working and allows access to anyone at anytime. A large majority of latches were broke and I don’t have a good feeling that my items won’t be stolen

Rating:

5.0

Very satisfied. The team member who assisted me in the store was fast, friendly, and efficient. Thank you!

Rating:

4.0

The units are clean and there is plenty of space in between rows for vehicles going in both directions.

Rating:

5.0

Staff & manager at this location were great.

Rating:

5.0

The vehicle was clean and I was in and out with service

Rating:

5.0

The only issue I encountered was within the app itself. Fortunately the employees there helped me resolve the issue.

Rating:

5.0

N/A

Rating:

5.0

Nothing everything was Great. Great service. Great communication. Courteous. Respectful and she cared

Rating:

2.0

The truck is in poor driving condition. Definitely in need of service and shouldn’t be hard to operate because of lack of maintenance. It wasn’t clean there was trash inside of the truck so this lets me know it was NOT SANITIZED or cleaned.

Rating:

5.0

Very nice people

Rating:

5.0

Very friendly and helpful

Rating:

3.0

Better customer service and communication.

Rating:

1.0

Need better customer service, more staff, organization, and management! Gave wrong truck with wrong mileage, and gas range, one person working there, long wait, unresolved issues that person had to actually write down information for manager. Payment was not made while I was there. I had to receive a call from office after I left for my to receive the total amount to be withdrawn from my cc from their screw ups! Really bad customer service and parking lot was congested and took a while to enter and exit. There was no other worker on site, but the lady in the office who was incompetent with a lack of authority or help!

Rating:

5.0

Your price is right and your staff is very friendly. Will be using you again soon. Thank you for being my choice to rent a uhaul

Rating:

4.0

Happy with you all

Rating:

5.0

Continue to keep up and provide the excellent customer service that I was given by Robin.

Rating:

4.0

WITH LARGE ITEMS IT WAS DIFFACULT 2ENTER OR EXIT BECAUSE AT DOUBLE DOORS ONE OF DOORS WAS NOT IN USE....SCREWED CLOSED

Rating:

4.0

responsive and fair was how i WAS TREATED

Rating:

5.0

Keep the professionalism up miss Robyn was very professional and on task

Rating:

5.0

Very impressed with the set up. Clean and neat. Service prompt.

Rating:

5.0

Your associates are good and well experienced.

Rating:

5.0

Love the GM. She’s so sweet and kind.

Rating:

4.0

Uhaul App not working. It wouldn't allow me to upload a photo of the fuel level and odometer. Otherwise no issues

Rating:

5.0

Maya was very helpful

Rating:

5.0

The service was excellent from start to finish!

Rating:

5.0

Great customer service

Rating:

4.0

Nothing every thing was easy

Rating:

5.0

I will never go to another uhaul this is my uhaul for life.

Rating:

5.0

Nothing.

Rating:

5.0

AC wasn't working properly.

Rating:

3.0

Very, very tight driving a 26’ truck and pulling an auto transport through the property. Staff was very helpful when I asked for two trucks to be moved in order to facilitate leaving the property.

Rating:

1.0

The added a lock to my account because they said I got one! Really when? How do yiu just add things without authority? This is my purse NOT YOURS! I hated the trucks in front of my unit. No discount for me keep asking you to move it out of my way. Adding chores to my day!

Rating:

4.0

The vehicle return policy should be thoroughly explained and the need to be at the rental location at the time of return and that photos will need to be taken of the fuel hand and the mileage before putting the keys in the key slot.

Rating:

5.0

This location is by far the I have encountered. They are always pleasant.

Rating:

5.0

Very courteous staff.

Rating:

5.0

Very good service thanks

Rating:

5.0

These folks work hard to provide the support needed for you to get your work done quickly with the right equipment. Check-in and check-out is fast and accurate. I like these people.

Rating:

3.0

When we first tried to change rooms, we were given a smaller unit instead of the larger one we requested. We finally got that straight and Robin, the manager, compensated us accordingly. Lights were often not lit. Many times there was only one person working and they weren’t always in the office because they had to lock it to go assist another customer. When we called to ask questions we were often not helped until Robin could be reached. It seems like others do not have the same knowledge or access. Although she too had to contact Robin first, Maya was helpful in getting us closed out after we spoke to another employee who was less than helpful. All in all, of experience was fair.

Rating:

3.0

I asked for smaller unit over year and never could get one and i no one came up, my thought was they came up and was giving to someone else. I was suspoe to be on list but never got a smaller unit. Wasn't happy abouy that.

Rating:

3.0

The were times when u-haul mistakes cost us more. It never was corrected. That was very nice distrusting of them.

Rating:

5.0

I always have a great experience at this location the representatives take good care of there clients that’s why I only go to this location

Rating:

5.0

Absolutely fantastic customer service! Truly!

Rating:

5.0

Great service and great people

Rating:

5.0

Excellent Rapport and very accommodating! They are a asset to your company.

Rating:

5.0

Staff was awesome, courteous and professional. A truly great experience.

Rating:

5.0

Mileage rate lol

Rating:

5.0

Very professional and helpful staff. I would definitely use your company again. Thanks so much.

Rating:

5.0

This is my 2nd time using this location, always excellent customer service and clean vehicles.

Rating:

3.0

The charges for 4hours was too Extreme!! I don’t think I will ever rent a uhaul again!!! Disappointed 😞 Customer 👍👍👍

Rating:

5.0

Nothing keep doing what you are doing

Rating:

5.0

The staff was very professional.

Rating:

5.0

Ginger provided excellent service.

Rating:

1.0

original experience from when i walked in the Forestville location and proceeded to check in with my prebooked reservation, Was all around poor. However i will say the guy at the front desk was new and he was nice! Outside of that I’m paying this first month and then Taking my stuff out of that storage!!!!!! I’ve had better experiences elsewhere, unfortunately for me The place next door (self storage didn’t have a unit big enough for me at the last minute! But whatever!

Rating:

3.0

I was unable to reach the manager when I had issues. I was promised that fees would be waived and they were not. Lack of communication and overcharged was my main issues. James was very helpful but was unable to complete task.

Rating:

5.0

The staff was always helpful and provided a positive atmosphere.

Rating:

5.0

Only concern was that unit had a lot of roaches crawling around....I would assume the customers are keeping stuff in their units that are bringing the roaches since I found the unit appeared to be cleaned.

Rating:

5.0

This location has the best customer service I have ever dealt with.

Rating:

5.0

I would recommend your facility to everyone! It’s clean and people treat you with respect. Never had a problem with anything being stolen or wet up from water leaking from anywhere! I really recommend this U-Haul storage it’s the best!!

Rating:

5.0

I received excellent service no complaints at all!!!

Rating:

5.0

The process was very smooth because I did everything by internet. The office person was outstanding & did her job with ease. She was very professional & mindful of the customer needs. Great job!

Rating:

5.0

James went above and beyond to meet my needs. Even with the threat of a looming storm he provided me with 3 different unit options and took his time to see to it that i saw them all. I would definitely recommend this location due to the quality of service he provided.

Rating:

3.0

The climate was a bit humid and there were wet spots on the floor near and around the units, that could cause an accident....no wet floor signs.

Rating:

5.0

Robyn’s customer service was superb!! She was very knowledgeable of the services and products! I am vey please with my customer experience. Ken Grier Grier Management and Services

Rating:

5.0

Robyn has always been my go to person at uhaul. She is very consistent with serving her customers, especially now. She has always put her customers needs first.

Rating:

5.0

The general manager there, Robin, was very responsive and totally deficient in helping me with my first time storage experience. However, James punctuated my closing experience and was very helpful anytime I needed help to out my storage experience and with my storage needs. I will always use this storage facility again and recommend it to anybody else. Thank you

Rating:

3.0

Moved out Feb 29. Bill date was Feb 28. Talked to someone who assured me I wouldn't be billed for March. THEY DID! Tried calling several times, only to get an answering service (this is during weekday business hours). All I could do was leave a message for an actual person from the Forestville,MD U-Haul to give me a call. They NEVER got back with me. I was a loyal customer for FOUR years, and they couldn't even forgo a payment for ONE DAY. This is not how you treat a 'valued' customer. I will never do business with U-Haul again. I don't like greedy companies, nor people who disregard their customers and go back on their word.

Rating:

1.0

My storage unit had mine droppings and dead mouse. I hired a professional moving company, they had to move my items in an unsanitary and unsafe environment. Those items were loaded and transported on their company’s truck, then placed in my newly built home. I’m very unhappy, experience was awful.

Rating:

5.0

Customer is great! Very polite and helpful. It has been a great pleasure each visit

Rating:

5.0

The store manager Ms Robin is the best!

Rating:

5.0

The service and staff was great.

Rating:

5.0

Robyn D. was extremely helpful , understanding, kind and considerate in my time of need. Thank you Robyn for your prompt assistance!

Rating:

3.0

Wasnt 24 hours, gate was broken forever

Rating:

5.0

your young lady at the desk was A+. from the first greeting with a smile to the hustle to get me in and out because she knew i was in a rush. Keep her as long as you can!!!!!!!!!!

Rating:

5.0

Definitely a great place for storage. Thanks guys

Rating:

5.0

The staff’s customer service was excellent. It is now my preferred location for storage and equipment rental.

Rating:

5.0

Very Professional /Quality Customer Service

Rating:

5.0

Excellent service

Rating:

5.0

Great thank you all. 🤓

Rating:

5.0

The office staff at the Forestville location continues to exceed my expectations. Definitely on my top 3 lust of referrals. Thanks U-Haul Forestville!!

Rating:

4.0

Very professional Smooth process

Rating:

2.0

No military discount and I was told they would check and see for three consecutive montbs. Never got an answer, I kept getting the bill on time, and then received an increase notice.

Rating:

5.0

The entire process was very professional and friendly, I will definitely visit Mr DeCarlos again...

Rating:

5.0

In the two years I have store my belonging at this location the manger and staff always nice and friendly and helpful to me and my family. It have been a pleasure to have been one of your customer.

Rating:

5.0

Very professional and informative staff.

Rating:

5.0

The employee's were very nice respectful I had no problems with either worker's.when I called they helped me with respect gave the answers I was looking for.

Rating:

5.0

I believe her name was Margaret but she was great and very friendly the entire process!

Rating:

5.0

James was very nice answered all my questions help me with the lock I would highly recommend him as a manager God bless you thank you for your help have a blissful day

Rating:

5.0

Wonderful customer service!

Rating:

5.0

Te storr is so clean and the workers are so pleasant. I am so thankful for them running this establishment so professional and welcoming.It is my duty and pleasure to say to the team KUDOS & AWESOME!

Rating:

5.0

👍🏽

Rating:

5.0

Manager was wonderful and assisted me as much as possible.

Rating:

5.0

The staff was very nice and helpful I feel that you should give them a raise because they work hard to keep the place clean and will light

Rating:

5.0

Rented that storage for about 6-7 years during a career transition. Visit the unit once in between opening and closing. My belongings were still in great condition as I left them. Great service.

Rating:

5.0

TThe staff was VERY helpful and kind. The customer service they gave was one of the best! I would definitely come back!!

Rating:

5.0

Margaret is a great manager!

Rating:

5.0

Margaret was wonderful !!!

Rating:

5.0

The pricing for storage units could be more competitive. A 5x7 should be cheaper than $94.

Rating:

4.0

None

Rating:

5.0

Thank you for this service. The price was right and yes, I would recommend U-Haul to friends.

Rating:

1.0

The employee on duty was very unprofessional and not helpful. He didn’t service me and my family though we were there by closing and communicated with us through the door.

Rating:

4.0

I would use this Uhaul location again.

Rating:

2.0

I moved out after 7 months. I wouldn't recommend this facility to anyone. Management was never available via phone. I found mold on a few things when moving out and I had climate controlled unit

Rating:

3.0

Honestly dont want my feed back on the experiences I had but it's ok when you're use to mediocre to poor services

Rating:

5.0

The facility was very clean. The staff was very professional and nice.

Rating:

5.0

Ms.Margaret was very nice and helpful

Rating:

5.0

I'd like to thank Margaret Coleman thr Manager and her staff for a wonderful experience. Top notch team.

Rating:

5.0

I don't remember the employee's name, but he was polite, professional, and very helpfull

Rating:

4.0

Male clerk was excellent. I did find multiple nails in parking lot by my door

Rating:

3.0

No carts were available to help with moving items from the truck into the storage areas. Without Carts using the facility was very difficult.