Comentarios de los clientes para U-Haul Moving & Storage of Forestville Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Forestville Rd

Clasificación general:

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GARY W.
Clasificación:

Robyn was very helpful and professional I will definitely rent from you guys again.

Kayon c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DeMontre D.
Clasificación:

El cliente no dejó un comentario.

NIAMKE A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marijune P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mack l. | First Impressions |
Clasificación:

Ginger provided excellent service.

Michael H.
Clasificación:

Make sure that the truck is " deodorized" ..had a bad stinch of marijuna which got into my clothes, more importantly in my lungs.. I rated average as my representatives were friendly, just didn't care for "odor" in the truck...

Ayanna B. | First Impressions |
Clasificación:

original experience from when i walked in the Forestville location and proceeded to check in with my prebooked reservation, Was all around poor. However i will say the guy at the front desk was new and he was nice! Outside of that I’m paying this first month and then Taking my stuff out of that storage!!!!!! I’ve had better experiences elsewhere, unfortunately for me The place next door (self storage didn’t have a unit big enough for me at the last minute! But whatever!

Ayanna B.
Clasificación:

Close! Hire a full new staff that is trained to know wth they're doing or have someone there in person to assist the person being trained Instead of on FaceTime! And still being unable to help the customer while having them wait damn near and hour and 15 minutes for prebooked reservations that's been in the system for the last two weeks!!!!! Not to mention I'm lucky i got to the office when i did because no one have me a unit number or info on my unit after my first encounter that morning I was told I'd receive a call with the info and asking for payment and by 6pm i didn't receive anything!!!!!!! I called and no one answer so i took it upon myself to go back and i wasn't even done loading my truck i was trying to do one trip!! Time is crucial and this uhaul location screwed that up BAD.

ALEXIS H.
Clasificación:

Had a bit of a rocky start through no fault of this location and it's employees and they worked to make sure the rest of my experience was a positive one. Thank you for making my move go smoothly.

DONTE G.
Clasificación:

El cliente no dejó un comentario.

NIKITA T.
Clasificación:

Bad customer service!! The representative that helped me did not greet me at all, was very unfriendly and had a bad attitude

BRIAN S.
Clasificación:

The photo portion of the pick up process was flawed. I had to go into the store instead of the no contact pick up that I requested.

Juan Carlos B.
Clasificación:

i did get lock out of my rental and road side assistem come out after 2 hrs i was spous to freezing wather it does not matter how much i did beg for help i feel alone and helpless from you gys. i was ther semes 5:48 untill 8 : 54 when they finally com and unlock my rental van.

DANIEL Y.
Clasificación:

Truck was defective, needs better maintenance. Air bag light was on. Brakes shake. radio didn't work

KEVIN F.
Clasificación:

Lower the gas mileage, to high.

Michelle S.
Clasificación:

El cliente no dejó un comentario.

Kelly H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Barbara R.
Clasificación:

El cliente no dejó un comentario.

NAOMIVASH'TI B.
Clasificación:

El cliente no dejó un comentario.

Sandra P.
Clasificación:

DON'T CHANGE...……….

Tresa E. | Overall Experience |
Clasificación:

I was unable to reach the manager when I had issues. I was promised that fees would be waived and they were not. Lack of communication and overcharged was my main issues. James was very helpful but was unable to complete task.

Catherine C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ADRIAN C.
Clasificación:

El cliente no dejó un comentario.

Demetria K.
Clasificación:

El cliente no dejó un comentario.

DWAYNE L.
Clasificación:

El cliente no dejó un comentario.

CHARLENE B.
Clasificación:

El cliente no dejó un comentario.

Dianne C. | Overall Experience |
Clasificación:

The staff was always helpful and provided a positive atmosphere.

MARIJUNE ANGELA P.
Clasificación:

El cliente no dejó un comentario.

STEPHANIE W.
Clasificación:

My experience with U-Haul was awesome. This is my second time using the 4014 Forestville Rd location. The staff is always fast, efficient, and professional. Thank you! I will be using U-haul again.

Keisha B.
Clasificación:

I recommend two employees on a schedule in the am to make checkout faster.

WILLIAM M.
Clasificación:

El cliente no dejó un comentario.

DONALD W.
Clasificación:

El cliente no dejó un comentario.

KELVIN J.
Clasificación:

Keep up the good work.

DEBORAH B.
Clasificación:

El cliente no dejó un comentario.

DARYL Y.
Clasificación:

Everything was Great

JAMES R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

darrell j. | Overall Experience |
Clasificación:

Only concern was that unit had a lot of roaches crawling around....I would assume the customers are keeping stuff in their units that are bringing the roaches since I found the unit appeared to be cleaned.

ANTONIO L.
Clasificación:

Keep up the great customer service!

JOHNNY C.
Clasificación:

El cliente no dejó un comentario.

Lathan S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Norris C.
Clasificación:

The In-store customer service rep at the Forestville, Maryland location on professional and on-time. I arrived a bit early for my 7:30am pick-up, and she was there prepping the store. I walked in, and was greeted in a friendly manner. My transaction and the instructions she provided was quickly and easy to understand. I felt safe, confident and knowledgeable driving a huge truck for the first. I will definitely use this location in the future.

Kevin G.
Clasificación:

El cliente no dejó un comentario.

ADRIENNE C.
Clasificación:

El cliente no dejó un comentario.

Aaron R.
Clasificación:

El cliente no dejó un comentario.

MONIQUE H.
Clasificación:

El cliente no dejó un comentario.

Tawonda B.
Clasificación:

El cliente no dejó un comentario.

Diana B.
Clasificación:

El cliente no dejó un comentario.

EARLENE H.
Clasificación:

El cliente no dejó un comentario.

Shamika J.
Clasificación:

Customer service is number one and the lady in the office had none!

vicky G.
Clasificación:

El cliente no dejó un comentario.

Bridget G.
Clasificación:

El cliente no dejó un comentario.

SEAN L. | Overall Experience |
Clasificación:

This location has the best customer service I have ever dealt with.

CORNELIUS K.
Clasificación:

El cliente no dejó un comentario.

kristina W.
Clasificación:

I just wanted to recognize Mr. James Orr, each time I have rented from this location he has been WONDERFUL, he has had a line full of customers each time and multi tasked very well while keeping his composure, which made the customers including myself very comfortable with waiting and understanding he was doing his best with him being the only personnel there during that time. I even wanted to pay for his lunch but he smiling and gracefully just said to me thank you for recognizing what I'm already paid to do. WHAT A WONDERFUL EMPLOYEE YOU HAVE IN HIM!!!! PLEASE PASS THIS ALONG TO HIM.....

Norma P.
Clasificación:

Maybe have 2 agents on duty. The wait was a little long but the agent on duty was professional and helpful.

Oscar J.
Clasificación:

El cliente no dejó un comentario.

LUIS F.
Clasificación:

Maintain the trucks Please I had one with the WORSTTT alignment ever, the vehicle was going every where. Just to keep the truck straight on the road was a hassle . I had to turn the whole steering wheel to the left and the to the right everything second I was on the road. i had to keep both hands on there because the truck loved to turn and multiple directions so I had to bring the truck by to the middle every second. But the guy in the counter was a cool guy. It's just the trucks gotta get better maintenance

VICKIE D.
Clasificación:

El cliente no dejó un comentario.

Hugh D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CECELIA M. | Overall Experience |
Clasificación:

I would recommend your facility to everyone! It’s clean and people treat you with respect. Never had a problem with anything being stolen or wet up from water leaking from anywhere! I really recommend this U-Haul storage it’s the best!!

Gary S.
Clasificación:

The location was staffed by a single young female. Which was not acceptable to meet the customer service demand. The system kept going down. I did an online order for a trailer to make processing easier. Only to arrive and find out the trailer ordered wasn't the trailer I expected. Since the system kept going down I was charged 3 times trying to get a trailer signed out. It took about an hour to finally get a trailer when it shouldn't have taken more than 20 minutes. This was the worst experience I've ever had renting a trailer from U Haul.

JAMES O.
Clasificación:

Great

Gary W.
Clasificación:

The team was very professional and helpful I was very pleased with my service.

Sheila T.
Clasificación:

The staff has been so wonderful, professional during the two most recent order's. I truly expect them to receive all if any incentives and I also expect them to level higher within Uhaul. EXCELLENT JOB GUYS!!

Wilbert Y.
Clasificación:

The truck that I rented needs to be off the road. I was so scared driving that truck . The truck needs aligning

Mary T.
Clasificación:

El cliente no dejó un comentario.

JILLIAN S.
Clasificación:

El cliente no dejó un comentario.

Estraleita M.
Clasificación:

El cliente no dejó un comentario.

REGINALD C.
Clasificación:

El cliente no dejó un comentario.

RONALD H.
Clasificación:

El cliente no dejó un comentario.

ARTHUR M.
Clasificación:

Robyn was great! HSe deserves a raise.

LEONARD S.
Clasificación:

Great customer service and accommodation

Kristina W.
Clasificación:

El cliente no dejó un comentario.

BRIAN J.
Clasificación:

No comments

WENDELL G.
Clasificación:

ROBIN IS THE BEST!!!!

FRANKLIN S.
Clasificación:

El cliente no dejó un comentario.

Raymond H. | First Impressions |
Clasificación:

I received excellent service no complaints at all!!!

DONALD C.
Clasificación:

Great service

DAJAUN P.
Clasificación:

El cliente no dejó un comentario.

Camilla F.
Clasificación:

I had no complaints. Thank you.

Ryburn R.
Clasificación:

I was charged a gas fee even though I returned the vehicle with more fuel in the tank than when I picked it up from this location. I sent an email to the email address provided in the contract email and haven't heard a response; if adjusted my review would be different. My review for another location would be far worse -- the one on Woodyard Rd. I had a reservation for 1PM there, and that truck wouldn't start. The agent offered to cancel my order without advising that I was due $50 for the failed transaction on Uhaul's part, and he should have also offered to help me locate another vehicle instead of simply recommending that I try down the road. I only had to do a late rental and return because of that mess-up, and apparently it's a colossal pain to recoup that after the fact.

Kevin G.
Clasificación:

El cliente no dejó un comentario.

Ashley K.
Clasificación:

Clean your trucks

TRACY M.
Clasificación:

Nothing.. the staff was very professional. If ever I need a truck again, this will be my first choice!!

DARIUS H.
Clasificación:

the young lady working in the am was kinda rude i experienced an issue iwith my phone in which my screen went black this was very distressing situation as I tried explain what happen and seek assistance was met with unsympathetic rude ness and I dont care attitude but guy who returned my rental was very helpful and courteous.

NATASHA S. | First Impressions |
Clasificación:

The process was very smooth because I did everything by internet. The office person was outstanding & did her job with ease. She was very professional & mindful of the customer needs. Great job!

Samara B.
Clasificación:

I gave the Forestville UHAUL location an average rating for two reasons: subpar customer service and mishandling of information regarding truck extension charges. Before returning the truck, and knowing that we would return the truck after the initial agreed upon time, we called the store to extend the hours of the rental, and was told that there would be no fee to extend to a 24-hour rental. We managed to return the truck before the store closed, but we were still charged for an additional day, despite the fact that we were told that we would not be charged. When we called the next day to settle charges, the customer service over the phone was unnecessarily mean and rude towards us as customers, which was uncalled for. The customer service representative did manage to reconcile charges, but not without an impatient attitude. In the future, all customer service representatives should be aware of the policies regarding truck rental extensions to avoid a mishap such as this.

Melvon E.
Clasificación:

Drop off was very good no complaints.

HOWARD G.
Clasificación:

El cliente no dejó un comentario.

TANYA B.
Clasificación:

This is the best location! Outstanding customer service!

BRIAN J.
Clasificación:

None

DONTAINE C. | First Impressions |
Clasificación:

James went above and beyond to meet my needs. Even with the threat of a looming storm he provided me with 3 different unit options and took his time to see to it that i saw them all. I would definitely recommend this location due to the quality of service he provided.

NORMAN P.
Clasificación:

Nothing

ANTHONY M.
Clasificación:

El cliente no dejó un comentario.

THERESA M.
Clasificación:

El cliente no dejó un comentario.

Khaleeqa T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KHAFI M.
Clasificación:

El cliente no dejó un comentario.

Darion A.
Clasificación:

El cliente no dejó un comentario.

CHARLES M.
Clasificación:

El cliente no dejó un comentario.

SEAN B.
Clasificación:

El cliente no dejó un comentario.

emily A.
Clasificación:

My original pickup location was ok K St NE. This was confirmed in several emails and phone calls. When I arrived to pick up the truck, I waited in line for 20 minutes and was then told that my truck wasn't there. The employee first told me I was at the wrong place. When I was able to locate my confirmation email, showing that I was in the correct place, the employee then shifted to saying I received a text saying the pickup location had changed. I received no such text. The employee made zero effort to help me trouble shoot and made it clear that she didn't care about my predicament at all. I ended up having to spend $50 in Ubers to get to an alternate pickup location; this made me an hour late for the 2-hour time block I reserved with professional movers. All extremely expensive for such poor service and delivery. I will use Budget next time. This said, the Forest Drive employees were helpful and had everything prepared.

PAMELA S.
Clasificación:

Service was quick and efficient

ERNIE J.
Clasificación:

El cliente no dejó un comentario.

SONJA B.
Clasificación:

The cargo van inside should have been cleaned & wiped down before I got into the van, especially, the seats, front area.

JUSTIN M.
Clasificación:

El cliente no dejó un comentario.

Veronica L.
Clasificación:

N/A

Curtis H.
Clasificación:

El cliente no dejó un comentario.

Ann B.
Clasificación:

James was very help and showed great attitude. I guess he was short staffed that day but showed no frustration during a one man show.

ERIKA G.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

JAMES R.
Clasificación:

El cliente no dejó un comentario.

MARY B.
Clasificación:

I received a dirty truck., that someone just used. I was not told were the drop off box was. So I put the keys under the driver seat and was charged $50 for a lost key? I returned the truck back at 10.30pm because I work over night an was charge $20. After I logged the truck in through the app. Just ruthless

CHARLES M.
Clasificación:

Good service

DARIEN M.
Clasificación:

El cliente no dejó un comentario.

Tomeko B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

robert m. | First Impressions |
Clasificación:

The climate was a bit humid and there were wet spots on the floor near and around the units, that could cause an accident....no wet floor signs.

CARROLL P.
Clasificación:

Service was professional, courteous, and polite. I had completed my business in less than 10 min obtaining the truck and 2 min returning the vehicle.

CARMEN B.
Clasificación:

James was great! He was very pleasant and very knowlegeable. He made my experience wonderful. Thanks to him.

DAWN B.
Clasificación:

The entire team was excellent with getting me into the truck and then checking me out upon my return. Will definitely be coming here and referring my friends/family to this location from now on!

BELINDA W.
Clasificación:

great employees

Kenneth G. | Overall Experience |
Clasificación:

Robyn’s customer service was superb!! She was very knowledgeable of the services and products! I am vey please with my customer experience. Ken Grier Grier Management and Services

Anthony M. | Overall Experience |
Clasificación:

Robyn has always been my go to person at uhaul. She is very consistent with serving her customers, especially now. She has always put her customers needs first.

Larell J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Maurice K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angelina M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DEXTER F. | Overall Experience |
Clasificación:

The general manager there, Robin, was very responsive and totally deficient in helping me with my first time storage experience. However, James punctuated my closing experience and was very helpful anytime I needed help to out my storage experience and with my storage needs. I will always use this storage facility again and recommend it to anybody else. Thank you

Marijune P. | First Impressions |
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El cliente no dejó un comentario.

Debbie D. | First Impressions |
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El cliente no dejó un comentario.

Debbie D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CARMEN M. | Overall Experience |
Clasificación:

Moved out Feb 29. Bill date was Feb 28. Talked to someone who assured me I wouldn't be billed for March. THEY DID! Tried calling several times, only to get an answering service (this is during weekday business hours). All I could do was leave a message for an actual person from the Forestville,MD U-Haul to give me a call. They NEVER got back with me. I was a loyal customer for FOUR years, and they couldn't even forgo a payment for ONE DAY. This is not how you treat a 'valued' customer. I will never do business with U-Haul again. I don't like greedy companies, nor people who disregard their customers and go back on their word.

Kesha S. | Overall Experience |
Clasificación:

My storage unit had mine droppings and dead mouse. I hired a professional moving company, they had to move my items in an unsanitary and unsafe environment. Those items were loaded and transported on their company’s truck, then placed in my newly built home. I’m very unhappy, experience was awful.

crystal g. | First Impressions |
Clasificación:

Customer is great! Very polite and helpful. It has been a great pleasure each visit

Maurice K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kiona P. | Overall Experience |
Clasificación:

The store manager Ms Robin is the best!

YOLANDA Y. | Overall Experience |
Clasificación:

The service and staff was great.

Constance O. | Overall Experience |
Clasificación:

Robyn D. was extremely helpful , understanding, kind and considerate in my time of need. Thank you Robyn for your prompt assistance!

Dionte D. | Overall Experience |
Clasificación:

Wasnt 24 hours, gate was broken forever

Edward H. | First Impressions |
Clasificación:

your young lady at the desk was A+. from the first greeting with a smile to the hustle to get me in and out because she knew i was in a rush. Keep her as long as you can!!!!!!!!!!

Leander H. | Overall Experience |
Clasificación:

Definitely a great place for storage. Thanks guys

Kesha S. | First Impressions |
Clasificación:

The staff’s customer service was excellent. It is now my preferred location for storage and equipment rental.

tilman q. | Overall Experience |
Clasificación:

Very Professional /Quality Customer Service

Reshawnda J. | Overall Experience |
Clasificación:

Excellent service

kevin h. | Overall Experience |
Clasificación:

Great thank you all. 🤓

Anthony M. | First Impressions |
Clasificación:

The office staff at the Forestville location continues to exceed my expectations. Definitely on my top 3 lust of referrals. Thanks U-Haul Forestville!!

anthony y. | First Impressions |
Clasificación:

Very professional Smooth process

Cassandra W. | Overall Experience |
Clasificación:

No military discount and I was told they would check and see for three consecutive montbs. Never got an answer, I kept getting the bill on time, and then received an increase notice.

Thomas M. | First Impressions |
Clasificación:

The entire process was very professional and friendly, I will definitely visit Mr DeCarlos again...

Rosa B. | Overall Experience |
Clasificación:

In the two years I have store my belonging at this location the manger and staff always nice and friendly and helpful to me and my family. It have been a pleasure to have been one of your customer.

MYNON G. | Overall Experience |
Clasificación:

Very professional and informative staff.

Coretha J. | Overall Experience |
Clasificación:

The employee's were very nice respectful I had no problems with either worker's.when I called they helped me with respect gave the answers I was looking for.

KIMBERLY S. | First Impressions |
Clasificación:

I believe her name was Margaret but she was great and very friendly the entire process!

Pamela S. | First Impressions |
Clasificación:

James was very nice answered all my questions help me with the lock I would highly recommend him as a manager God bless you thank you for your help have a blissful day

MYNON G. | First Impressions |
Clasificación:

Wonderful customer service!

KIM G. | Overall Experience |
Clasificación:

Te storr is so clean and the workers are so pleasant. I am so thankful for them running this establishment so professional and welcoming.It is my duty and pleasure to say to the team KUDOS & AWESOME!

Rhonda W. | Overall Experience |
Clasificación:

👍🏽

joseph b. | Overall Experience |
Clasificación:

Manager was wonderful and assisted me as much as possible.

wynonia h. | Overall Experience |
Clasificación:

The staff was very nice and helpful I feel that you should give them a raise because they work hard to keep the place clean and will light

DARRON S. | Overall Experience |
Clasificación:

Rented that storage for about 6-7 years during a career transition. Visit the unit once in between opening and closing. My belongings were still in great condition as I left them. Great service.

Shishe F. | First Impressions |
Clasificación:

TThe staff was VERY helpful and kind. The customer service they gave was one of the best! I would definitely come back!!

Perry S. | First Impressions |
Clasificación:

Margaret is a great manager!

CARLTON B. | First Impressions |
Clasificación:

Margaret was wonderful !!!

ARION S. | Overall Experience |
Clasificación:

The pricing for storage units could be more competitive. A 5x7 should be cheaper than $94.

Derek M. | Overall Experience |
Clasificación:

None

CHARLENE F. | Overall Experience |
Clasificación:

Thank you for this service. The price was right and yes, I would recommend U-Haul to friends.

Cherish G. | Reservation |
Clasificación:

The employee on duty was very unprofessional and not helpful. He didn’t service me and my family though we were there by closing and communicated with us through the door.

william j. | Overall Experience |
Clasificación:

I would use this Uhaul location again.

LISA G. | Overall Experience |
Clasificación:

I moved out after 7 months. I wouldn't recommend this facility to anyone. Management was never available via phone. I found mold on a few things when moving out and I had climate controlled unit

marquita f. | Overall Experience |
Clasificación:

Honestly dont want my feed back on the experiences I had but it's ok when you're use to mediocre to poor services

Lynn C. | Overall Experience |
Clasificación:

The facility was very clean. The staff was very professional and nice.

Melinda C. | Reservation |
Clasificación:

Ms.Margaret was very nice and helpful

Christopher F. | Overall Experience |
Clasificación:

I'd like to thank Margaret Coleman thr Manager and her staff for a wonderful experience. Top notch team.

Patrick H. | Reservation |
Clasificación:

I don't remember the employee's name, but he was polite, professional, and very helpfull

Edward H. | Overall Experience |
Clasificación:

Male clerk was excellent. I did find multiple nails in parking lot by my door

Charles J. | Overall Experience |
Clasificación:

No carts were available to help with moving items from the truck into the storage areas. Without Carts using the facility was very difficult.

RoDonna B. | Overall Experience |
Clasificación:

When the gate is broke customers should receive a message so they know the access hours have changed.

No se han enviado comentarios para esta ubicación.

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