Customer Reviews for U-Haul Moving & Storage of Forest Park

4,753 comentarios

801 S Harlem Ave   Forest Park, IL 60130
(@ I-290)

(708) 366-5998

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 366-5998

801 S Harlem Ave
Forest Park, IL 60130
(@ I-290)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Too pricey

MARCELA A. 
Clasificación:
5.0

Keep up the good work

ISIAH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

Continue being great

RONNIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mivheal V. 
Clasificación:
5.0

I pre-ordered a 10-foot truck. It was ready to go when i arrived. The check-in procedure was very quick and right to the point. his is actually the first time (out of many) that I visited a U-Haul facility and received fast and professional service. I will definitely recommend this location to family and friends.

Carl W. 
Clasificación:
1.0

El cliente no dejó un comentario.

KISHELLE C. 
Clasificación:
5.0

The two staff members that I interacted with were polite, thorough, and represented U-Haul in an outstanding manner.

SCOTT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS G. 
Clasificación:
4.0

Tire light was on; make sure to check tire pressure, especially in winter months.

Kristina H. 
Clasificación:
4.0

Provide parking closer to the business

REX S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jekaterina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY F. 
Clasificación:
5.0

Quick and efficient. Got hooked up and on the road in about 10 mins.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie K.  |  Overall Experience 
Clasificación:
5.0

Always great help and people there

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad E. 
Clasificación:
5.0

People at the Forest Park location were great, fast and helpful. Needed a truck for only two hours…10 minutes to get in the truck and 5 min to drop off/clear truck…very happy.

Tom L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald R. 
Clasificación:
5.0

I have used several U-Hall franchises through the years, the Harlem and Harrison location is the best. I've even come to this location when I've lived miles away.

LARRY N. 
Clasificación:
5.0

I would suggest a flyer with bigger print offering digital returns. I did not read all of the instructions for online return. I tried to log in after I had locked the vehicle. Maybe post a sign inside the vehicle asking them to take pictures of the gas gage and the odometer. Everything else was great!!!!

PATRICIA K. 
Clasificación:
5.0

Nothing much the workers are on top of their game and happy holidays to the workers

PETER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ULICES S. 
Clasificación:
5.0

Nothing.

DWAYNE B. 
Clasificación:
1.0

The truck was deplorable. Mirrors were not adjusted correctly and could not be fixed limiting my vision. Truck contained equipment I did not order (hand truck) and I removed so as not to be charged. Personnel obviously did not inspect truck before handing me the keys. I was billed 76 miles for a 9 mile trip. Very unprofessional.

Robert L. 
Clasificación:
4.0

Location was very convenient and the staff was accommodating and professional.

REGINA J. 
Clasificación:
5.0

All is perfect no changes needed

RICHARD T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALVARO M. 
Clasificación:
5.0

My 2 month storage experience was excellent. I accessed the site several times during that time and in all of my visits, I was the only vehicle in the facility. Very convenient. Staff was very courteous and the facility was extremley clean.

Gregory P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristin P. 
Clasificación:
5.0

This place had what I wanted !

Juan A. 
Clasificación:
1.0

was charged more than what i was suppose. got charged for 3 days and used 3

Hector T. 
Clasificación:
3.0

I have not recieved e-mail confirming my return of equipment. When trying to contact this location or corporate about returned equipmennt, instantly recieve message of at least 1 hour wait time...COMPLETLY UNACCEPTABLE !! HOWEVER, IF CALLING TO GET RESERVATION, ALMOST IMMEDIATE SERVICE.

JOSEPH P. 
Clasificación:
5.0

The lady that helped me was very helpful and friendly. The transaction was fast and efficient. I would recommend this location to anyone looking to rent moving equipment

Aaron K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

Mike and his staff are super friendly and helpful!

Joshua D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Calvin L. 
Clasificación:
5.0

Nothing at all, pleasant, professional employees with great selection of equipment that was well maintained. I would definitely recommend this operation to anyone

Newman M. 
Clasificación:
5.0

Great cust service!

BRUCE S. 
Clasificación:
5.0

Nothing need to be done My experience was easy and pleasant.

Brenda B. 
Clasificación:
5.0

The staff is very friendly, efficient and professional. It was a very easy process to pick up and drop off the truck. ¡Gracias!

JAMES C. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT B. 
Clasificación:
5.0

We're able to get me a car hauler on a last minute to rent the trailer

ERIC K. 
Clasificación:
3.0

El cliente no dejó un comentario.

James P. 
Clasificación:
3.0

I appreciated the level of service I received. Quick and efficient.

christen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yujun X. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vannetta T.  |  Overall Experience 
Clasificación:
5.0

Have a few more people working the front counter right when the store opens on the weekend.

Colleen J. 
Clasificación:
5.0

Customer service was great. Nicole Lopez was perfect

MIKE M. 
Clasificación:
4.0

The "Check Engine" light was on in the truck when it was picked up. It would be nice to be able to rent a truck for less than 2 days.

Erik H. 
Clasificación:
5.0

The drop-off was quick, friendly and seamless.

Brian S. 
Clasificación:
4.0

More direct contact / communication. I turned in my rental 25 November 21 after only 24 hours of an anticipated 7 days rental. There was dirty. When asked for a replacement, I was informed no other was available. The hose the clean was put away it was near closing. The mirror was cracked. The power locks didn't work. The ride was concerning (tires possibly alignment). Have someone in the process on the 5 calls required have authority to assist.

yvette B. 
Clasificación:
4.0

Staff was friendly and helpful although struggling with a faulty computer system that apparently needs upgrading.

DALE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIZA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

julie t.  |  Overall Experience 
Clasificación:
5.0

Everyone I encountered helped to solve situations. Great communication as well

christopher g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Great experience. We will be back!

MATTHEW R. 
Clasificación:
2.0

I was accosted by one of your female employees. The woman refused to give her name but identified herself as the manager. She made racially derogatory remarks to me and followed me outside the store to antagonize and assault me. I documented the incident with the Forest Park Police.

JOSEPH P. 
Clasificación:
5.0

Great experience!

MIKE C. 
Clasificación:
2.0

The rental van right turn signal was not working, grateful no accident occure, was dangerous, will check that all signals work in the future. I wish they would start rental with at least a half a tank of gas, got it at a quater tank and returned at almost full, doesn't seem right to customers.

ANITA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

Friendly staff, efficient process, clear on terms and pricing!

KEVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

jim h.  |  First Impressions 
Clasificación:
5.0

I have only positive comments. Scheduling the truck was quick and easy. The same for picking up the truck. Well run and smooth. Drop off was so convenient for us - we moved 50 miles away and the drop off location was 6 minutes from our new home. I definitely recommend U-HAUL

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAMAINE R. 
Clasificación:
5.0

always a line of customers, more service people

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL A. 
Clasificación:
5.0

I got a Truck i didnt order which was smaller and they had me down for a Night time move. When i talked with the lady there i was clear on the time which was AM and how big of truck i needed. It made my Move much more Harder because i had to make 3 trips to get the Move done i even requested Blankets which i payed for and didnt receive.

DARRYL R. 
Clasificación:
3.0

I rented a 4Ã-8 trailer 2.weeks prior to my reservation. When I got there, 2 hrs after my scheduled reservation, I was told the trailer j was supposed to get was scheduled to be returned that day at 11 AM but never came in. I think a heads up, phone call, email, etc would have been appreciated. The staff did a great job of making it work but I'm not sure how you can make a reservation for something you don't know you'll have.

DANIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ascension H. 
Clasificación:
5.0

The staff were very cheerful and helpful.

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
4.0

Rent here often, always professional and equipment is in good shape

shawn W. 
Clasificación:
5.0

Forest Park uhaul is the best!

MARY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Easy convenient location for final drop off. Staff was very helpful and friendly

Francis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SADE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JERMAINE J. 
Clasificación:
1.0

I had to throw away half my things because of the general insect/ cockroach infestation and was told I wouldn’t be reimbursed.

Sarah F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK M. 
Clasificación:
3.0

The customer service person at pick-up was indifferent and not very helpful. The person at drop-off was much more helpful. The 5X8 trailer I was given had two significant leaks, not just "water resistant" issues but real leaks, in the tip front corners. That made it very difficult to use and it was very disappointing to receive a defective trailer. I would think the a company like U-Haul would maintain their equipment to higher standards.

Douglas W. 
Clasificación:
5.0

Victor and his team are always amazing. I have used U Haul many, many times, and Victor's location is honestly the only one I trust. I know he will have the equipment, I know he and his team are super friendly and funny, and I know my equipment will be well prepared, well maintained, and it'll be a breeze to drop it back off.

REBECCA C. 
Clasificación:
5.0

Very friendly & organized!

THOMAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TREVOR G. 
Clasificación:
2.0

I had a reservation to pick up a trailer, but I stood waiting for 40 minutes while one staff member took care of two customers ahead of me. All that time another staff member sat behind the counter eating his dinner and never did anything to assist anyone.

DANIEL W. 
Clasificación:
4.0

I dropped off after hours

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cash B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
3.0

Improve access to parking lot (add Harlem Ave. entrance).

Stephen B. 
Clasificación:
5.0

Mike is awesome!!!

BENJAMIN T. 
Clasificación:
5.0

Good show

MICHAEL T. 
Clasificación:
5.0

The truck was pretty beat-up. Needs some exterior repair. It was functional mechanically.

JOHN M. 
Clasificación:
5.0

The van was clean on the inside and ran perfectly..but it was filthy on the outside.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cal T. 
Clasificación:
5.0

I was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.

Gregory P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY M.  |  Overall Experience 
Clasificación:
5.0

My care rep Mr. Nathaniel was curious, knowledgeable and efficient.

Dr. Deborah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

Everyone was exceptionally helpful with me being handicapped.

ANTHONY M.  |  First Impressions 
Clasificación:
5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Sharita W.  |  First Impressions 
Clasificación:
5.0

Excellent, Helpful, Fast, and Friendly Service.

Peter O.  |  First Impressions 
Clasificación:
3.0

No complaints about my service

lashonda t.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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