Customer Reviews for U-Haul Moving & Storage of Forest Park

4,703 comentarios

801 S Harlem Ave   Forest Park, IL 60130
(@ I-290)

(708) 366-5998

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(708) 366-5998

801 S Harlem Ave
Forest Park, IL 60130
(@ I-290)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yujun X. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vannetta T.  |  Overall Experience 
Clasificación:
5.0

Have a few more people working the front counter right when the store opens on the weekend.

Colleen J. 
Clasificación:
5.0

Customer service was great. Nicole Lopez was perfect

MIKE M. 
Clasificación:
4.0

The "Check Engine" light was on in the truck when it was picked up. It would be nice to be able to rent a truck for less than 2 days.

Erik H. 
Clasificación:
5.0

The drop-off was quick, friendly and seamless.

Brian S. 
Clasificación:
4.0

More direct contact / communication. I turned in my rental 25 November 21 after only 24 hours of an anticipated 7 days rental. There was dirty. When asked for a replacement, I was informed no other was available. The hose the clean was put away it was near closing. The mirror was cracked. The power locks didn't work. The ride was concerning (tires possibly alignment). Have someone in the process on the 5 calls required have authority to assist.

yvette B. 
Clasificación:
4.0

Staff was friendly and helpful although struggling with a faulty computer system that apparently needs upgrading.

DALE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIZA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

julie t.  |  Overall Experience 
Clasificación:
5.0

Everyone I encountered helped to solve situations. Great communication as well

christopher g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Great experience. We will be back!

MATTHEW R. 
Clasificación:
2.0

I was accosted by one of your female employees. The woman refused to give her name but identified herself as the manager. She made racially derogatory remarks to me and followed me outside the store to antagonize and assault me. I documented the incident with the Forest Park Police.

JOSEPH P. 
Clasificación:
5.0

Great experience!

MIKE C. 
Clasificación:
2.0

The rental van right turn signal was not working, grateful no accident occure, was dangerous, will check that all signals work in the future. I wish they would start rental with at least a half a tank of gas, got it at a quater tank and returned at almost full, doesn't seem right to customers.

ANITA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

Friendly staff, efficient process, clear on terms and pricing!

KEVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

jim h.  |  First Impressions 
Clasificación:
5.0

I have only positive comments. Scheduling the truck was quick and easy. The same for picking up the truck. Well run and smooth. Drop off was so convenient for us - we moved 50 miles away and the drop off location was 6 minutes from our new home. I definitely recommend U-HAUL

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAMAINE R. 
Clasificación:
5.0

always a line of customers, more service people

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL A. 
Clasificación:
5.0

I got a Truck i didnt order which was smaller and they had me down for a Night time move. When i talked with the lady there i was clear on the time which was AM and how big of truck i needed. It made my Move much more Harder because i had to make 3 trips to get the Move done i even requested Blankets which i payed for and didnt receive.

DARRYL R. 
Clasificación:
3.0

I rented a 4Ã-8 trailer 2.weeks prior to my reservation. When I got there, 2 hrs after my scheduled reservation, I was told the trailer j was supposed to get was scheduled to be returned that day at 11 AM but never came in. I think a heads up, phone call, email, etc would have been appreciated. The staff did a great job of making it work but I'm not sure how you can make a reservation for something you don't know you'll have.

DANIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ascension H. 
Clasificación:
5.0

The staff were very cheerful and helpful.

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
4.0

Rent here often, always professional and equipment is in good shape

shawn W. 
Clasificación:
5.0

Forest Park uhaul is the best!

MARY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Easy convenient location for final drop off. Staff was very helpful and friendly

Francis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SADE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JERMAINE J. 
Clasificación:
1.0

I had to throw away half my things because of the general insect/ cockroach infestation and was told I wouldn’t be reimbursed.

Sarah F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK M. 
Clasificación:
3.0

The customer service person at pick-up was indifferent and not very helpful. The person at drop-off was much more helpful. The 5X8 trailer I was given had two significant leaks, not just "water resistant" issues but real leaks, in the tip front corners. That made it very difficult to use and it was very disappointing to receive a defective trailer. I would think the a company like U-Haul would maintain their equipment to higher standards.

Douglas W. 
Clasificación:
5.0

Victor and his team are always amazing. I have used U Haul many, many times, and Victor's location is honestly the only one I trust. I know he will have the equipment, I know he and his team are super friendly and funny, and I know my equipment will be well prepared, well maintained, and it'll be a breeze to drop it back off.

REBECCA C. 
Clasificación:
5.0

Very friendly & organized!

THOMAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TREVOR G. 
Clasificación:
2.0

I had a reservation to pick up a trailer, but I stood waiting for 40 minutes while one staff member took care of two customers ahead of me. All that time another staff member sat behind the counter eating his dinner and never did anything to assist anyone.

DANIEL W. 
Clasificación:
4.0

I dropped off after hours

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cash B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
3.0

Improve access to parking lot (add Harlem Ave. entrance).

Stephen B. 
Clasificación:
5.0

Mike is awesome!!!

BENJAMIN T. 
Clasificación:
5.0

Good show

MICHAEL T. 
Clasificación:
5.0

The truck was pretty beat-up. Needs some exterior repair. It was functional mechanically.

JOHN M. 
Clasificación:
5.0

The van was clean on the inside and ran perfectly..but it was filthy on the outside.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NACURVIE S. 
Clasificación:
4.0

Too spensive

ABEL R. 
Clasificación:
5.0

Great

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

I was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.

Gregory P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MADALYN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUTUMN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECILIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Efficient service and staff. It made my stressful day of moving much easier.

Michael D. 
Clasificación:
5.0

The online pick up didn't work. I try to login in wouldn't recognize my login in when I just used it. to reset the password I was in a browser and to go back to my email to get the special uhaul sent me would of kicked me out of the print area. Luckily after trying to do online pick up for 20 mins I got frustrated and went inside. The young lady that helped me was amazing. I apologized to her Bc I wasn't trying to bother her that's why I choose the online pick up. A few mins later they pulled the truck up and I was off. When I return a a few hours later and parked the truck my phone rang. I was a call for for a few minutes and the uhaul guy patiently waited for me to get out of the truck. He asked if everything went well, did I have anything problems with the truck I said no. I said thank u and asked me if I needed a printed receipt or an email I said I'm good. Gave me my Total after he checked my mileage. I would rent from here again. Great staff super friendly.

GENMONY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rajiv S. 
Clasificación:
4.0

Not sure what they can do but it's a tough place to get in and out of.

William C. 
Clasificación:
2.0

To get into the location was weird because it sit on a corner of busy street and can't turn until all the cars move that are wait on the light because they are blocking the entrance way

Rashonda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY M.  |  Overall Experience 
Clasificación:
5.0

I was acknowledge soon as I walked in the door I was out less than five minutes drop off loacation great

Ashley L. 
Clasificación:
2.0

Ask that your representatives consider the customers needs as priority and decide if dealing with the general public is a requirement for accepting the job or consider another field of employment. Multiple bad experiences and no resolution to avoidable situations. Thanks for listening hope it helped.

Joe S. 
Clasificación:
5.0

Everything went well.

RONALD B. 
Clasificación:
3.0

Why was my bill so high??? Don't have time to even call you and ask. I just won't go back there.

MIRIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

Excellent work ethic and job performance

Craig F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO F. 
Clasificación:
5.0

I am usually happy with the service I get

LAURENCE L. 
Clasificación:
5.0

Keep doing what you are doing

ROBERT B. 
Clasificación:
5.0

They were very quick and friendly

Blake M. 
Clasificación:
5.0

My care rep Mr. Nathaniel was curious, knowledgeable and efficient.

Dr. Deborah S.  |  First Impressions 
Clasificación:
5.0

Everything was in excellent condition and I was very satisfied with the service.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIYA L. 
Clasificación:
1.0

We waited over 30 minutes for our “self serve” truck rental to be available, then we're charged a full day rental fee with a total of $120 instead of the $20 originally quoted. What's the point of self serve rentals if you have to wait for all 3 employees to finish rearranging other returned trucks? All around, horrible experience. Would rather drive further to another location or rent from somewhere else than return here.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAYLA T. 
Clasificación:
3.0

Not make me travel 30 miles to pickup trailer after you sent me to a second location that also did not have my trailer.

WAYNE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

I always have a great experience with the forest park uhaul

TARA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD B. 
Clasificación:
3.0

The Van smelled like something died in it and it didn't look like it had been washed in a month

Michael C. 
Clasificación:
5.0

All the staff I interacted with were plesant and helpful.

Barbara S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
2.0

I drove 11 miles. In like 1 hr. Got charged for 3 gallons of gas. Wtf.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

Everyone was exceptionally helpful with me being handicapped.

ANTHONY M.  |  First Impressions 
Clasificación:
5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Sharita W.  |  First Impressions 
Clasificación:
5.0

Excellent, Helpful, Fast, and Friendly Service.

Peter O.  |  First Impressions 
Clasificación:
3.0

No complaints about my service

lashonda t.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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