Customer Reviews for U-Haul Moving & Storage of Forest Park

4,960 comentarios

801 S Harlem Ave   Forest Park, IL 60130
(@ I-290)

(708) 366-5998

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 366-5998

801 S Harlem Ave
Forest Park, IL 60130
(@ I-290)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff was wonderful. Very helpful

DOMINIC P. 
Clasificación:
5.0

Need to clean the inside and the back of the floor floor was very Dirty filthy

joyce L. 
Clasificación:
5.0

I always use your location. Your staff is so friendly and helpful. I am extremely disappointed in the condition of the truck. It was absolutely filthy both inside and out. There was some sort of red dots on the inside of the windshield which ran down creating streaks. The steering wheel was sticky - filthy. My hands were dirty from touching it. There was crumbs and food stains everywhere in the cab. It smelled nasty - not even the air freshener hung from the rear-view mirror could mask the smell. Only made it worse. The back window was so dirty I could not see out of it. I wiped the outside thinking it was dirt but the dirt was on the inside. The vehicle does not look like it had been washed in months. I've never gotten a vehicle from this location in this condition. They are usually very clean.

Ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique T. 
Clasificación:
5.0

The girl who mans the front desk is professional and sharp as a tack. She got me setup with a truck and very quickly i was on my way.

Erich B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil T. 
Clasificación:
5.0

This Uhaul location is the best. Great service, great staff and it has met our business needs for 5 years now! Highly recommend it!!

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

Professional and pleasant Staff at counter., fast service. Definitely would use service again Thank you Rosa

Rosa D. 
Clasificación:
5.0

The Lady At The Desk Yesterday Was Amazing She Have Amazing Customer Service She Allowed Me Upgrade My Truck Last Min Equipment I Needed She Was Able To Help Me With That's As Well Overall I Just Loved Her Service She Was Very Patients With Me

Tiffany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

shane R. 
Clasificación:
5.0

None at this time. Everything was satisfactory and I would recommend your services to any and all especially the Forest Park location. I would also like to give a wonder appreciation for the customer service that Ms. Monica displayed everytime I had the pleasure of using your services. Thank you kindly from Dr. Scott

Dr Deborah S. 
Clasificación:
1.0

Parking lot was flooded and I got my feet and shoes soaked also hard to get into location

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
2.0

Ended up getting sent to a location 16 miles further away from original promised location. Very bad access into and out of the location for the larger truck. Try to make sure the pickup location is guaranteed to minimize the inconvenience to the customer.

Frank J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA G. 
Clasificación:
5.0

Love this place , there friendly and professional. I've recommended them to friends.

Rex S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

Engine felt a little rough, but the staff were incredible!

Max K. 
Clasificación:
5.0

I think the service was great!

TRINA B. 
Clasificación:
5.0

You all did a great job in taking care of me as a customer. I was very satisfied with everything.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara O. 
Clasificación:
5.0

Overall, this was a very positive experience and I will be using UHaul again in the near future.

Patrick B. 
Clasificación:
5.0

Great customer service from the owner and all staff! They made the whole process efficient and convenient. I will gladly recommend this location and use it again in the future.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lolita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONETTA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

N/C

Harold R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
5.0

Make sure every customer vehicle is working properly.

Gail C. 
Clasificación:
5.0

No, improvement needed my experience was excellent. James was the representative that helped me his service was excellent.

raven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tekesha R. 
Clasificación:
1.0

Charged my card additional fees a day later for unknown reason

MARDELL T. 
Clasificación:
5.0

The staff is great. Very professional and friendly. Even give me verbal quotes on a round trip 20ft from Chicago to Tampa vs One way!

carlos S. 
Clasificación:
4.0

When I rented the utility dolly I quickly learned that it was too large to fit into my car. So I came back into the shop and requested a furniture dolly which would fit. The gentleman working that morning was gracious and allowed me to switch. However he did not switch it in the computer. When I returned the furniture dolly I assumed that it had been switched in the computer from utility dolly to furniture dolly but it had not. The person who received a dolly from me asked my last name and said he would email me the receipt. I never received the receipt. I checked the app and sure enough it said that the dolly was still in use three days later. In order to avoid being charged for three days when I returned it on time I had to make a second trip even after returning the dolly to make sure that the order was closed out and I was only billed for the one day. It was taken care of by another worker at the same location who is very gracious. So to improve my experience the customer care representative could switch things out in the computer appropriately and when equipment is returned take time and care with the customers to print out a receipt and close the order right there on the spot.

Jacqueline M. 
Clasificación:
4.0

Great service. I always rent from this location because they always have the equipment I want. Only drawback is access to the main lot is congested and can be a little difficult to get in and out of.

shawn W. 
Clasificación:
4.0

This is the second trailer that had lighting issues . I have rented two trailers from this location in the past month both had issues with lights . The first issue in March , the staff was to busy to help when I returned with an issue . I fixed the short and replaced the fuse on my truck and made the trip. I called to advise the location of the issue and the hold time was nuts . My recent rental had issues with the left brake turn signal . I informed the staff member , he could care less about my concern . I rented a trailer from your Broadview. Location , that trailer was clean and I didn't have any issue with lights .

scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
1.0

Would nit recommend. Had to wait while they moved blocked vehicle. Worker CLAIMED he had just received notification although reservation was made days ago. Problem returning truck--worker saw us struggling but couldn't be BOTHERED to come out and assist. Last 2 experiences really bad at this location. Will not use again.

ROBERT B. 
Clasificación:
3.0

With newer models, tell customers where to adjust the mirrors and where to set the speed. I couldn't figure out either and had to drive on the right lane all the way to keep from hitting anybody. I like to try to save gas by driving with the cruise control working.

MELVIN R. 
Clasificación:
3.0

Very difficult to turn into off of Harlem. Had I know this I would have used a different location.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

Took a call to get an email receipt of my return, but other than that, seamless.

CHRISTOPHER B. 
Clasificación:
4.0

It all went smooth . Truck ran fine and was reasonably priced. It did the job nicely . Gracias

Michael R. 
Clasificación:
5.0

Very courteous & professional

carlos S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody H. 
Clasificación:
3.0

Even though I reserved a dolly, they over sold them and I received a different kind, but almost wasn't able to get one at all

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE W. 
Clasificación:
3.0

You guys scammed me , and charged me over $180 dollars , when you guys say the van is only 19.99 to rent. never getting from you guys again !!!!

Delilah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael Y. 
Clasificación:
5.0

It was good

Alexander G. 
Clasificación:
5.0

The experience was perfect! I will use Uhaul again for all my moving needs!

La Keisha D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andre N. 
Clasificación:
5.0

Great service, some new employee turnover, but the management is always superb!

Diana O. 
Clasificación:
5.0

This really could not have been easier. Everything I needed at a reasonable price.

MARC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debora R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cora C. 
Clasificación:
5.0

Always a pleasure

Robert R. 
Clasificación:
1.0

Dirty place. Unfriendly staff. Bugs on the windshield. Gas meter in the vehicle does not work correctly

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda B. 
Clasificación:
5.0

Thank you for everything

Monica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlita C. 
Clasificación:
3.0

El cliente no dejó un comentario.

brenda R. 
Clasificación:
5.0

I've used this service location 3 times and all 3 were excellent service.

Dr Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

Great place to rent.

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUSTAVO L. 
Clasificación:
5.0

Return was a challenge. Sign advised to log on to website to complete return process. WiFi signal is as inadequate to open the site.

Laurel H. 
Clasificación:
5.0

I've nothing to say but good job to the employees at this location, especially Mike that took care of me on my day to pick up just checking up everything for my trip!

JUAN G. 
Clasificación:
1.0

Employees had attitude when I had a problem with my truck using profanity at me. Very unprofessional

Nona L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cecilia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henrina P. 
Clasificación:
5.0

Staff was friendly and helpful.

John W H. 
Clasificación:
5.0

Great customer service. The employees were very informative and friendly. We were in and out truck was ready for us.

Cristina B. 
Clasificación:
5.0

I didn't get the lady"s name at the counter but she was very nice and welcoming. She acted like she knew me from long ago. I wish I had asked her her name. Very professional. The whole crew. It was a quick in and out and I was on my way.

SABRINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfreda J. 
Clasificación:
3.0

To check and see if everything that the customer ordered and paid for is on the truck. Service person forgot the dolly and I had to waste time going all the way back to get it.

Dr Deborah S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vincent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN L. 
Clasificación:
5.0

The staff was thoughtful and considerate.

Jim F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
5.0

The personal was courtous and efficient. I would recommend this location in the future.

vernon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
4.0

The store could use a facelift feels a little dingy inside otherwise great experience. Employees were courteous and helpful.

Kellie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donica W. 
Clasificación:
5.0

Great customer service from the two gentlemen working that day

Wanjiku M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie K.  |  Overall Experience 
Clasificación:
5.0

My 2 month storage experience was excellent. I accessed the site several times during that time and in all of my visits, I was the only vehicle in the facility. Very convenient. Staff was very courteous and the facility was extremley clean.

Gregory P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vannetta T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

julie t.  |  Overall Experience 
Clasificación:
5.0

Everyone I encountered helped to solve situations. Great communication as well

christopher g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

jim h.  |  First Impressions 
Clasificación:
1.0

I had to throw away half my things because of the general insect/ cockroach infestation and was told I wouldn’t be reimbursed.

Sarah F.  |  Overall Experience 
Clasificación:
5.0

I was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.

Gregory P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY M.  |  Overall Experience 
Clasificación:
5.0

My care rep Mr. Nathaniel was curious, knowledgeable and efficient.

Dr Deborah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

Everyone was exceptionally helpful with me being handicapped.

ANTHONY M.  |  First Impressions 
Clasificación:
5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Sharita W.  |  First Impressions 
Clasificación:
5.0

Staff is always helpful

BERTHA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay D.  |  First Impressions 
Clasificación:
5.0

The entire staff was professional easy move a.m. Mikey was awesome made it really convenient for easy move in

roy c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carltus F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BERTHA N.  |  Overall Experience 
Clasificación:
5.0

The website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.

Luke C.  |  Online Move In 
Clasificación:
5.0

The facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.

Roy M.  |  Overall Experience 
Clasificación:
5.0

Excellent, Helpful, Fast, and Friendly Service.

Peter O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja G.  |  First Impressions 
Clasificación:
5.0

All staff is helpful and friendly. Will go back again if needed

eryn k.  |  Overall Experience 
Clasificación:
4.0

Nicole was a wonderful representation of superior customer service! I'd hire her in a heartbeat!!!! My only store negative: Please clear your phone lines. e.g Pick up the phone...I tried -two weeks to get through. Gracias.

bridgette c.  |  Overall Experience 
Clasificación:
1.0

There's a serious mouse infestation!! ABSOLUTELY DISGUSTING!!!! There was mouse droppings and pee all over my things! I had to throw away almost half of the things in my unit because they were completely ruined. And the price they were charging at this location was outrageous!!! I moved to a different uhaul location that's way nicer and climate controlled for $80 less! Over all I was HIGHLY disappointed with the forest park location and WOULD NOT recommend anyone to go there.

Alexandria B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tamica b.  |  First Impressions 
Clasificación:
1.0

The storage facility smells so incredibly bad. I'm not sure if it's the smell of mice excrement or the smell of the poison trying to kill the mice, but either way it made me want to throw up every single time I went in there. Plus, now our belongings smell that same terrible smell now that we've taken them out, despite multiple cleanings. Furthermore, we had NO food whatsover, yet mice still chewed threw our things. We had to throw many of them out. This was such a terrible experience!

Jessica P.  |  Overall Experience 
Clasificación:
5.0

the only issue i had is there upper level storage units are up 6-7 stairs with no lift.

doug K.  |  Overall Experience 
Clasificación:
1.0

Your facilities are priced way too high$169.00. We had to work around palettes to pull out our stuff. 2 years no mice. Last 6 month, dead mouse skeleton, mouse poop everywhere. Had to throw out stuff

BRIAN G.  |  Overall Experience 
Clasificación:
5.0

Professional

Richard V.  |  First Impressions 
Clasificación:
3.0

No complaints about my service

lashonda t.  |  First Impressions 
Clasificación:
5.0

No waiting. Everything worked just as it was supposed. No hidden fees. Storage really was free for a month.

michael k.  |  Overall Experience 
Clasificación:
5.0

Having storage unit was a great experience the help and and staff we're very helpful.

HENRY S.  |  Overall Experience 
Clasificación:
2.0

My things were chewed on by mice, now the insurance wants me to put a price on items ice had for years and obviously cared enough about to put in storage. Mouse urine ,feces and poison on everything

sandra m.  |  Overall Experience 
Clasificación:
4.0

nice and clean. staff was friendly.

LUIS L.  |  Overall Experience 
Clasificación:
5.0

This was my first time ever using a storage facility, and I must say that I'm so pleased with the experience, the staff is friendly and helpful and made me so comfortable and at ease. Awesome!

chekeda s.  |  Overall Experience 
Clasificación:
5.0

Excellent staff, helpful. When a problem came up, it was generously corrected. Thank you!!

Cathlen T.  |  Overall Experience 
Clasificación:
3.0

I can’t really say because I’m not located at this spot

lakisha t. | Reservación
Clasificación:
2.0

The staff awesome. The facility has a rodent problem. I lost a few items due to the rodents. It could be maintained better. The employees do the best they can with what they are given to work.

Ana Luisa M.  |  Overall Experience 
Clasificación:
5.0

Great team...

ann y. | Reservación
Clasificación:
3.0

I received SIX emails within minutes of each other asking me to take this survey!

Patricia G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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