Comentarios de los clientes para U-Haul Moving & Storage of Forest Glade

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Forest Glade

Clasificación general:

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Adrian Z. | First Impressions |
Clasificación:

Have contacted storage unit and they have resolved the issue but was still disappointing to have that experience at the time of a move.

DAVID D. | Overall Experience |
Clasificación:

The only issue was the access cards needed to be reset a lot and the alarm went off constantly, I think it was more of an issue for the employees than it was mine. Overall the staff was great and very helpful 👍

danny d. | First Impressions |
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El cliente no dejó un comentario.

Jeffery D.
Clasificación:

we made arangements to drop of the truck in leamington planed the day around that when we picked up the truck that plan when out the window now we had to bring the truck back that meant at least 2 hours extra we coukdnt bring it back the day because the wife wont drive at knight so we had to get up at 6.30 am to drive and hour not happy either train your employees so they know what they r doing or live up to the way it was set up i got neither

Robert A. | Overall Experience |
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Staff were extremely friendly and helpful. They gave excellent advice and information and were very approachable.

Christopher P.
Clasificación:

Diane Smith. Special thank you for going out of your way to arrange an extra half day on my rental. The stress that you alleviated cannot be described. Incredibly greatful. Thise few extra hours made all the difference ti me and my family

renee m. | Overall Experience |
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El cliente no dejó un comentario.

Robert P.
Clasificación:

The overall experience with the staff was great at this location, the truck itself worked fine but did have service issues that need to be addressed. Driver door often doesn't fully close and ignition switch also has issues. I'm a mechanic so it didn't mean much to me but a non mechanically inclined renter could easily get very frustrated I'm sure.

Anna Jurak B. | First Impressions |
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El cliente no dejó un comentario.

JASON S. | First Impressions |
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El cliente no dejó un comentario.

TINA B. | Overall Experience |
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El cliente no dejó un comentario.

Kathleen W.
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El cliente no dejó un comentario.

Lori A.
Clasificación:

Cole (last evening and this afternoon) and the Team member on staff this morning were very professional, clear, concise and helpful. Was more than pleased with my experience.

Roger B. | First Impressions |
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El cliente no dejó un comentario.

Joseph R. | Overall Experience |
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Excellent facility for storage. Price was reasonable.

Paul F.
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Great team, excellent facilities, lots of parking

jennifer d. | Overall Experience |
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Several times we visited location main door wouldn’t open. When we tried using the smaller entrance our stuff fell off our carts. We lost two items due to cracking from falling off our carts upon entering and exiting when the main door was down

KERI A.
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El cliente no dejó un comentario.

Wes K. | Overall Experience |
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Have been using this facility for over 3 years! It’s wonderful place to keep/ store everything! Will recommend it to everyone! wes@kukiela.com

jim V.
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The workers were very polite and informed. Well done.

Salenska S.
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Staff was Great

Frank H.
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El cliente no dejó un comentario.

DAVIDA M.
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El cliente no dejó un comentario.

PERRY H. | First Impressions |
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El cliente no dejó un comentario.

Rachel P.
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El cliente no dejó un comentario.

Brent W.
Clasificación:

Need more loading / unloading space for trucks at the loading doors.

CURTISPATRICK R.
Clasificación:

Asked if the locks at the counter worked on the trucks, the man behind the counter said yes and recommended the more expensive lock that couldn't be cut. Purchased it, got home and lock wouldnt fit on the truck. Opening not big enough to slip on when door latched closed. Uhaul was closed by the time we found out, ended up going to the dollar store and buying a cheap one just to have something on it overnight.

gordon s. | Overall Experience |
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I didn't use a storage facility this time. Last time it was clean. I will need a truck in the next few months. Thank you Karen

Aleksei M.
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El cliente no dejó un comentario.

ISABELLAMARGARET H.
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Great customer service everytime I go. Such friendly employees and are always doing their best to find the best option for you

Annette F.
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El cliente no dejó un comentario.

Robert T.
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El cliente no dejó un comentario.

Brad B.
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Ridiculous to have to give a copy of my ID to rent a $10 appliance dolly.

Anna D.
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El cliente no dejó un comentario.

KEVINR G.
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Excellent service as always I booked it over the phone with Linda. She as well as the staff inside the location were great.

Dale S.
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El cliente no dejó un comentario.

Johann H.
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El cliente no dejó un comentario.

IMADSLEWA S.
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I just had a new Resevation today for Nov 14 20 for my friend

Tricia S. | Overall Experience |
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Very helpful and efficient.

ROBERTR L.
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El cliente no dejó un comentario.

Robert F. | First Impressions |
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El cliente no dejó un comentario.

Salam H.
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El cliente no dejó un comentario.

ZORAN B.
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fast and friendly service

JOE ANDREW D.
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Clerk very knowledgeable and friendly.

SAVANNAH D.
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This was my first time using uhaul and I couldn't be more disappointed. I booked 3 weeks in advance for a time (8am) and location of pick up for my 20 ft uhaul. I received a call 14 hours prior to my moving date and the man stated I would have to drive to another town (even though there was a uhaul place down the road from my house) to get my uhaul. Then I was told I would have to wait until 11am for it becauee the person that had the 20ft uhaul the day before extended it to my day at 11. The whole experience was stressful, unnecessary, and really unprofessional. When I got to the drop off point, The one I was told to go to from the Windsor location. The man at the drop off at the location then told me I couldn't get the 50$ back that the previous people in Windsor said I would for all of the inconvenience. This was not the case.

Colin L.
Clasificación:

Great customers service.

brent r. | Overall Experience |
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El cliente no dejó un comentario.

RASHA K.
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El cliente no dejó un comentario.

Lorraine L.
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El cliente no dejó un comentario.

Harpreet A.
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Neat n clean truck supportive staff Thanks

Muamer V.
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El cliente no dejó un comentario.

Thomas F.
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The overall experience was great.

Mary M.
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El cliente no dejó un comentario.

DAVID F O.
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Very good service.

JOSEPHR A.
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The truck was clean but the steering need a lot of over correcting. Otherwise ran well

CHRISTOPHERJEREM H.
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El cliente no dejó un comentario.

GARY D.
Clasificación:

When renting your vehicles, your employee should walk around the said rental with the customer to do an inspection before the rental leaves and not leaving it up to the customer to find damages.

MADONNA R.
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Employees are very attentive and professional. I have rented both locker and vehicle service.

JOSEPHA M.
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El cliente no dejó un comentario.

Enrique S.
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El cliente no dejó un comentario.

Mosab A.
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El cliente no dejó un comentario.

MICHELLEL G.
Clasificación:

Demonstrate how to open the back door so it doesnt get stuck up top. Apparently i a m not the only person that has gotten it stuck The printout with the mileage was too small amd light to read. At to that a dark highlighter and it was illegible

ELIZABETHA N.
Clasificación:

Nothing to improve. Diane and Crystal are awesome! Knowledgeable, friendly, patient. These are two real customer service professionals!! Definitely recommend this location to everyone.

Cindy b. | Overall Experience |
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El cliente no dejó un comentario.

Ferdinand K.
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Everything was good, and the car was new

Nadirshah K.
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Your new system of taking pictures is not the smartest, why does you even have employees at a location when we have to DT o all the administrative work and pay for the service

Olivia N.
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El cliente no dejó un comentario.

Shannon Q. | First Impressions |
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El cliente no dejó un comentario.

Khoshaba K.
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Great experience Great price

CHAD B.
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Awesome customer service. Nothing to improve

carol d. | First Impressions |
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very pleased with everything went very smoothly thank you!

lana H.
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El cliente no dejó un comentario.

Darren B.
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Don't agree with taking pictures of both sides of license. Asked to have them deleted. Agent refused. Identity theft.

Zdzislaw K. | Overall Experience |
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I will recommend for anyone.Thx

James R.
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El cliente no dejó un comentario.

Diane L.
Clasificación:

The service was excellent and the attendant was professional and courteous. I did ask the attendant if the cargo van was disinfected in the driver's cabin and he said yes. When I got in the cargo van, the cabin was very dusty and there was some sticky liquid that hadn't been cleaned previously. The vehicle should be thoroughly cleaned between each customer.

Donald S.
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El cliente no dejó un comentario.

Shawn E.
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The inside of the window was so dirty

ANTE S.
Clasificación:

Great service. Was in and out in no time. Drop off was fast n easy too. Staff friendly.

Ivana C.
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El cliente no dejó un comentario.

Tom W.
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El cliente no dejó un comentario.

Samantha C. | Overall Experience |
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El cliente no dejó un comentario.

Annette P. | Overall Experience |
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El cliente no dejó un comentario.

HAZEMELSAYED O.
Clasificación:

The person who served me wasn't wearing mask and the van needed alignment and I think it's not safe to be on the road

David W.
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El cliente no dejó un comentario.

Deborh W.
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El cliente no dejó un comentario.

Gary C.
Clasificación:

Nothing. Everything was fine.

Lorraine L.
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El cliente no dejó un comentario.

ROBERTA S.
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El cliente no dejó un comentario.

Brian S.
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Happy world around there, I want to work there too. Cheers

Joseph J.
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its good the way you have it no complaints,

Harmanjot B.
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El cliente no dejó un comentario.

Lori P.
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El cliente no dejó un comentario.

Richard M.
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El cliente no dejó un comentario.

minja L.
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No more face masks lol

ROBERTA S.
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This was the only time the trailer was dirty.

Rodger B.
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Customer service could have been better. Rented blankets and a dolly i go to the truck there not there had to go back in the store. Lucky i checked otherwise i would of had to drive back wasting time and extra milage

Lorraine A.
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El cliente no dejó un comentario.

andrew M.
Clasificación:

I started this process a week ago no car haulers around the area.next week 1 in Windsor got there it was damaged a phone call would of been nice but they had one at another location which worked out good but your Dougall Ave store Windsor terrible service no one wants to work the counter I waited 15 minutes inside that store by myself and a couple of customers came in and waited it was horrible there

Debbie E. | First Impressions |
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El cliente no dejó un comentario.

NORMAN J C.
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I was more than satisfied keep doing what your doing

Tim B.
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Stupendous customer service!

Peter F.
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El cliente no dejó un comentario.

Ryan C.
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El cliente no dejó un comentario.

Marco C.
Clasificación:

9 foot cargo van had a nail in one of its rear tires. Otherwise everything was fine.

JOHNJEFFERY A.
Clasificación:

Very good staff. Helpful. Only thing I do not like is you have to pay mileage to and from a location that is farther than the closest location you could have picked up as. It ended up being a significant amount. Otherwise thanks for your service and help!

france y. | First Impressions |
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very polite and helpful employees quick service great manner made my move to Edmonton nice and smooth I would recommend to anyone thank you sincerely France Yelle

brent r. | First Impressions |
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El cliente no dejó un comentario.

David N.
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Everything was excellent. Very well organized location. Would not hesitate to call on Uhaul in the future. Thank you for great service and excellent product.

FARIS Z.
Clasificación:

Phenomenal customer service by the lady working there. Knowledgeable and professional.

ROSSA S.
Clasificación:

Staff was helpful and pleasant. Facility was very clean. Carts were helpful in unloading items into storage area.

RONALDJ G.
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El cliente no dejó un comentario.

terry P.
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Keep up the good work.

Gagandeep S.
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El cliente no dejó un comentario.

Jessica O.
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El cliente no dejó un comentario.

PAULAC V.
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Excellent customer service.

Chris E.
Clasificación:

When I've rented in the past the first 100km were free, truck was very dirty when received and made my belongings dirty.

Terry C.
Clasificación:

The young man Cole that was there when I returned the vehicle was exceptional in his customer service. Very much appreciated.

Tobias T.
Clasificación:

Nothing

Slawomir B.
Clasificación:

Quick , friendly service.

ross s. | First Impressions |
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Staff was courteous . Facility is very clean, well organized and easy to access.

BRADLEYJAMES R.
Clasificación:

Nothing. I had a relatively minor issue regarding the mileage of a truck I rented...the sales associate fixed it ASAP and I was on my way. I had concerns about having it an hour or two over my scheduled return time....the same associate said it was no problem which put me even more at ease. The truck I had was old but did the job. Upon return I was greeted immediately by a polite young man who gave me my final bill price which was sent by email...bill appeared correct and overall a good experience. Thank you, cheers!

ROMANOJ D.
Clasificación:

There should be a vehicle repair form I could have made a comment on the truck we had was great but the transmission kept slipping especially on highway

Chantelle T P. | Overall Experience |
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El cliente no dejó un comentario.

Damir Z.
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El cliente no dejó un comentario.

Robert Q.
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Very convenient staff know the business and how to service customers

danny P.
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El cliente no dejó un comentario.

Jennifer C.
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Nothing...from start to finish this has been a positive experience!!!

Bruce L. | Overall Experience |
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Had difficulty with access card twice. Unit 0135 leaked water at base. Damaged some property. Did not like having to use a different style lock(s) on my units. Proved nothing. Please provide receipt(s) for rental payments for duration of contract length for both units, #0135 and 0196. Thank you. Bruce

Michael L. | First Impressions |
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El cliente no dejó un comentario.

Steve L. | Overall Experience |
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El cliente no dejó un comentario.

craig g. | Overall Experience |
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Hello, To whoever reads this review. I had my belongings in storage between moves. I became COVID -19 " positive" in the interim. The whole staff was absolutely amazing during this time in my life! I can't thank them enough. From the manager ( s ), to the staff at the desk, everyone went way out of their way for me, and for that, I am truly grateful. Take care, Craig Graves Windsor, Ontario

Danial N. | First Impressions |
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The young lady at counter was very friendly and extremely helpful. Will definitely recommend this location in the future. Very impressed with the cleanliness of their storage facilities also.

lori j. | Overall Experience |
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El cliente no dejó un comentario.

Edward S. | Overall Experience |
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The storage hours could stand to be a little longer. Perhaps 9:00pm instead of 7:00pm.

ERIC G. | First Impressions |
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El cliente no dejó un comentario.

Francis b. | Overall Experience |
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El cliente no dejó un comentario.

ken n. | Overall Experience |
Clasificación:

The only negative thing I could say is that the access card reader was broken at the entrance door to the storage building, so I had to put on a mask and enter the office each time to scan my card in and out as I came and left. This caused me to forget sometimes, tripping the alarm.

STEPHEN R. | Overall Experience |
Clasificación:

I have been using UHaul for many many years now. And I will continue to use UHaul in the future. But I do have a couple of concerns. 1) Very disturbing when the alarm sounds. It's very very loud and "piercing". Sometimes it seems to set itself off every few minutes. Difficult to get things done when you're having to constantly cover your ears. Doesn't seem to be a reason for it going off as frequently as it does. And why is it SO LOUD? A friend of mine was in the facility to help me when it went off. He has a sound sensitivity disorder. His first response after the alarm went off is that he wanted to sue UHaul. I had to have him sit in his car to protect himself. Surely the volume you have your alarm set at is higher than industrial "safe" levels. This should be reported. It has to be damaging to customers and especially your employees. I saw one of your employees wearing ear plugs for this reason. If your employee deems it to be too loud, then why aren't you warning your customers and recklessly subjecting them to unsafe sound. 2) you advertise that you have 5'x5' storage rooms. I had an item I wanted to put into a 5'x5' storage room that was 24" deep and 4'9" long. It should have fit. I couldn't because your 5'x5' storage rooms are in fact 5'x4' 7.5". That's close to half a foot shorter than you advertise. Of course, I couldn't fit the item and I had to forfeit renting the space. But this is false advertising. Stephen Romanow

linda p. | First Impressions |
Clasificación:

The staff made me feel very confident about storing my articles

Sameer J. | First Impressions |
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Perfect

Sameer J. | Overall Experience |
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El cliente no dejó un comentario.

Sameer J. | First Impressions |
Clasificación:

Perfect

sandra l. | Overall Experience |
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Completely satisfied with everything I felt comfortable wen going to get things in and out. Thanks again

Maureen P. | First Impressions |
Clasificación:

I recently purchased a 10X10 storage unit and there are plenty available but only had my choice of ones that were at the back of building, all the empty units at front are empty but not available. Was not happy about that but needed a unit, so my choices were limited when I should have have my choice if many empty ones up front. Like the place was but not pleased with the location of my unit.

andre l. | First Impressions |
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El cliente no dejó un comentario.

Dave G. | First Impressions |
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The gentleman on the phone went above and beyond to answer all my questions and make the move-in as flawless as possible. Cudos!

shabana a. | First Impressions |
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El cliente no dejó un comentario.

leigha M. | Overall Experience |
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Very friendly and knowledgeable staff every time I’ve been there. I’ve rented a storage unit and 2 rental vehicles so far. Great service every time. Staff truly care about their customers and go above and beyond to ensure you're taken care of! I’ll be returning to this location when I need the services next and I will recommend to family and friends.

mary w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

brad s. | Overall Experience |
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Diane Smith was very helpful friendly and professional. I will definitely recommend this place highly for anyone in need of these services.

Amie b. | Overall Experience |
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Very clean place. Staff was very helpful and friendly

OSAMA A. | Overall Experience |
Clasificación:

Coole is very friendly and cooperative UHAUL employee.

farhana K. | First Impressions |
Clasificación:

Very great staff..

nicole d. | First Impressions |
Clasificación:

Experience was great at this location. Helped right away and gave me a bunch of options and ideas for packing my large items. Made the stress of packing my home better! Very friendly and will be back!

Diane S. | Overall Experience |
Clasificación:

Perfect

marilyn d. | First Impressions |
Clasificación:

I called for availability on 12/30/19. I moved in as of January/2020. Ended ok with management taking charge as new staff a little off.

Byron B. | First Impressions |
Clasificación:

Customer service was exceptional. A company is defined by the quality of its staff and you are very well represented at this location.

paul t. | Overall Experience |
Clasificación:

The Manager Diane was excellent. She explained everything fully and solved things for me. A well run facility!

Diane S. | Overall Experience |
Clasificación:

perfect

Diane S. | First Impressions |
Clasificación:

perfect

Sherry C. | Overall Experience |
Clasificación:

Awesome!

Melanie t. | Overall Experience |
Clasificación:

The staff is so helpful & accommodating. They made a difficult move so much easier.

Edward R. | Overall Experience |
Clasificación:

The office closes at 7 PM, and could - for the convenience of your customers - stay open a little longer.

John C. | Overall Experience |
Clasificación:

They were very helpful

Laurie T. | Overall Experience |
Clasificación:

Diane Smith is awesome! Excellent service!

Alin P. | Overall Experience |
Clasificación:

Very helpful and reasonable staff

tom h. | First Impressions |
Clasificación:

Great facility and excellent customer service.

patricia c. | Overall Experience |
Clasificación:

We enjoyed your friendly helpful personnel. Thanks

JEAN MARC L. | Overall Experience |
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Love this facility.. Would definitely recommend it!

Shannon Q. | Overall Experience |
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I have recommended this place to several people. I was amazed how convenient it was. Staff were very helpful and pleasant to work with.

Boodles o. | Overall Experience |
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The reason I left is because my rates were increased. I would have been a long term customer (was at last storage for 20 years), I found something cheaper. ($150 all in, exact same size and climate.)

teresa e. | Overall Experience |
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my only complaint was every time I went to my locker (quite often) there was always a very loud ear piercing siren that would run sometimes for quite awhile. It was very annoying & deafening.

Gino D. | First Impressions |
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When construction fell through and was not finished on time they knew i was obviously stressed. They worked to provide a suitable solution and eliminated my stress.

Samira r. | First Impressions |
Clasificación:

the workers that helped and those that scheduled were very helpful

AFLOLABI I. | Overall Experience |
Clasificación:

Keep up the good work.

radolav b. | Overall Experience |
Clasificación:

It was good experiance.

Alin P. | First Impressions |
Clasificación:

Very clean and convenient

teresa e. | First Impressions |
Clasificación:

The girls were very helpful & took the time to show me the storage area & what the whole procedure is. They were very helpful & accommodating.

Tim C. | First Impressions |
Clasificación:

Excellent

ross m. | Overall Experience |
Clasificación:

Amazing customer service

adam a. | First Impressions |
Clasificación:

General Manager on site was great. She answered all my questions and helped me choose, out of the limited sizes avail, which one would best suit me. The prices are higher then expected for an 8x8.

linda a. | Overall Experience |
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Great experience, amazing staff.

stacey k. | Overall Experience |
Clasificación:

Glad did business with you guys

melissa l. | Overall Experience |
Clasificación:

Awesome place n staff

Deonde W. | First Impressions |
Clasificación:

Great customer service I will recommend this location

paul t. | First Impressions |
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The GM was personable, helpful and answered all my questions. I checked the competition but no comparison.

ross m. | First Impressions |
Clasificación:

Very nice , friendly, and helpful.

Chris A. | Overall Experience |
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I have rented from this location on many occasions. Everyone is very friendly, knowledgeable, and helpful. I would recommend this location to anyone. Chris Almas

linda a. | First Impressions |
Clasificación:

Excellent customer service, Diane was incredibly helpful.

Dave P. | Overall Experience |
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Sam was incredible the way he handled everything that day. A few issues came up but he dealt with them quickly and conveniently.

Clifford C. | Overall Experience |
Clasificación:

My only complaint is I found it to be too expensive!!!

Glen's M. | Overall Experience |
Clasificación:

Very Satisfied

Diane S. | First Impressions |
Clasificación:

Excellent

Beth C. | Overall Experience |
Clasificación:

Service was good up until move out. Despite my pleas, I was harassed to pay for unit I no longer used...threatened me to sell someone else's stuff. Glad I was the better person and made a complaint.

Tom B. | Overall Experience |
Clasificación:

Very nice place, would have been nice if an alarm didn't go iff every time I opened my locker though.

June H. | Overall Experience |
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Everytime I went I had a great experience.Iforgotto lock my unit one time and uhaul called me to let me know! Awesome job

Christopher J. | Overall Experience |
Clasificación:

Facility and stfaff are excellent...U-Haul corporate challenging. Staff helped us get a 2nd locker and combine payment dates etc..and we kept getting delinquent notice with late charges. Repeated fix.

Cherryll G. | Overall Experience |
Clasificación:

very courteous staff ..at times more staff needed...i walked out once due to time and only one working. otherwise very satisfied..thank you

Maria I. | Overall Experience |
Clasificación:

Awesome service

kym w. | Overall Experience |
Clasificación:

Extremely helpful staff!

John S. | Overall Experience |
Clasificación:

From interacting with the staff to accessing my locker, the experience was fantastic. The facilities were always clean and the staff were knowledgeable and friendly. Great job all around!

JOHN F. | Overall Experience |
Clasificación:

Look forward to do business again

DONNA J. | Reservation |
Clasificación:

Customer Service was very good. I was shown where my storage locker was & explained the after business hours entry, thank you.

Christopher J. | Overall Experience |
Clasificación:

Everything was handled in a professional manner.

Cynthia C. | Overall Experience |
Clasificación:

More then expected.

Kenneth H. | Overall Experience |
Clasificación:

Service was excellent and we were very happy with all aspects of your facility and staff. We would recommend and use this facility again if needed.

rochelle s. | Overall Experience |
Clasificación:

It was the perfect space to store some of our belongings while we sold our house. Clean, secure, and convenient!

ASHLEY W. | Overall Experience |
Clasificación:

Everything at U-Haul with my storage unit was great until the day we moved

Tracy W. | Overall Experience |
Clasificación:

I had a great experience renting here. Facilities were more than sufficient and staff was extremely helpful.

DOUGLAS C. | Overall Experience |
Clasificación:

During the flooding our life was upside down, I am thankful U-Haul was there. Life is a struggle but knowing there is a company creating a safe place during those overwhelming moments is comforting.

David H. | Overall Experience |
Clasificación:

Amazing facility. Hospital clean and well organized. Staff over performed in knowledge and customer care. Exceedingly well done

DAVID H. | Overall Experience |
Clasificación:

Very good storage experience - would recommend.

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