Not only was the truck not clean but the radio didn't work and i was going on an 9 hour drive and the screen was broken with no working radio.MICHAEL M.
Customer Reviews for U-Haul Moving & Storage of Forest Glade
Windsor, ON N8R1A2
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MAURICES R.
everything was good and they were very curteousDWAIN B.
El cliente no dejó un comentario.JOSHUA D.
El cliente no dejó un comentario.Stephen V. | Overall Experience
Nothing. Everyone was great to deal with.GUSTAV K.
everything was fine! God Bless you.MICHAELT C.
El cliente no dejó un comentario.alexander S.
El cliente no dejó un comentario.John R. | Overall Experience
Facility is clean and well maintained. Staff helpful and seems to work together as a team. If they don't know the answer they get someone that does. Good job.doug j. | Overall Experience
El cliente no dejó un comentario.Stuart W.
El cliente no dejó un comentario.JOSE-RAMILRANE L.
El cliente no dejó un comentario.Gord H. | Overall Experience
El cliente no dejó un comentario.MAURICES R.
El cliente no dejó un comentario.JUDY M.
El cliente no dejó un comentario.JAMES D.
El cliente no dejó un comentario.Stephen S.
20ft truck was booked for 8AM, and was confirmed with Uhaul rep on phone, and also Uhaul employee at location site prior to day of scheduled pick-up. Upon arrival I was told that there was no 8AM reservation, and truck would not be available until 1PM. This was very inconvenient due to the fact that I had 6 people lined up to help me move to a new home. UHaul should work on improving scheduling process, allow customer to truly book and check reservations online.Craig D.
Give instructions on operation of the truck rented. Re. Automatic shifting is a great feature none of this was explained by The uhaul people.HENRY JR P.
El cliente no dejó un comentario.ROBERTE O.
El cliente no dejó un comentario.JENNIFER C.
Great Job Alena!!RODNEY C.
make sure the inside of the cabs are cleaned . there was coffee and snack crumbs . I had the brush out the cab and wipe everything down to clean and sanitize the dash and steering the seats too. swept out the floor too.Don P.
Friendly, accommodating and reliable.MAURICES R.
The lady at the counter was very rude. She was not understanding our situation but instead tried to blame us for other families not getting the truck. I know we submitted the truck a little late but it was beyond our control.Arpan T.
El cliente no dejó un comentario.BHOLANATH D.
El cliente no dejó un comentario.JENNIFER C. | First Impressions
Best experience yet! The gentleman was upstanding as well as the pretty lady that assisted with my transactional business. They helped me 100 in a dire time of need and i respect that!!! 100 points!LORNENEWTON G. | First Impressions
Thank you for the great service and kindness.ANNETTE R. | First Impressions
El cliente no dejó un comentario.Shailesh J. | Online Move In
Very accommodating staff.MAURICES R.
El cliente no dejó un comentario.shabana a. | Overall Experience
El cliente no dejó un comentario.MILES R.
El cliente no dejó un comentario.JONATHAN B.
El cliente no dejó un comentario.Timothy D. | Overall Experience
El cliente no dejó un comentario.RICHARD V.
This place had a very large selection of vehicles to choose from. I was very happy to get the rental I wanted in short time. Thanks.CHRISTOPHER Z.
El cliente no dejó un comentario.Enio B.
Online cancellation of a storage unit should be available, according to your website, but it was NOT. Therefore, I cancelled my payment method as a measure of safety and told your chat support that I moved out of my unit - at least one week before the term ended. Regardless, you were outrageous enough to send me a "late notice" 4 weeks after I cancelled. Is this greed, or a shortcoming in your internal processes? Bad experience.Wilfried F.
The girl was super nice and explained everything really well and showed me how to access and use lock. I was very impressed! Also with first month free is a bonus! Thank you so much!bridgett K. | First Impressions
Excellent customer service at this location. Process was very smooth. no issues at all. will definitely use this location again.Usman H.
The facility and space was exceptionally well run and staff were very professional at all times.Kenneth G. | Overall Experience
El cliente no dejó un comentario.Joe R.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.DAVIDLAURIER P.
El cliente no dejó un comentario.LUIGI B.
Reliable, convenient and accommodating to what I need.MAURICES R.
Nothing, work was amazing and very quickZainab A.
No improvements necessary. This comment comes from a buyer with 30 years experience in the auto industry. You guys have got it right.Christopher R.
Amazing atmosphere, warm and welcoming,JO-ELLENLOUISE G.
El cliente no dejó un comentario.GJERGJ K.
El cliente no dejó un comentario.Dario D.
Excellent customer service.ðŸ˜ŠJAMES N.
Everything went well.Roy C.
El cliente no dejó un comentario.THOMAS K.
El cliente no dejó un comentario.CHRISTOPHERJOHNE M.
Staff was very friendly and helpful. Would definitely come back.Christopher R.
Samantha Mooney knocked this one out of the park. These car haulers are impossible to get and she really came through for me and allowed me to uphold my promises to get my car out of the previous owners property. Everything went perfect. No issues. Thank you so much Samantha!JOHNS H.
El cliente no dejó un comentario.Barry P.
I worked with the staff over the phone to arrange drop off and pick up of an item that needed to be stored. They were very helpful and made the process easy.Ian G. | Overall Experience
El cliente no dejó un comentario.Colin T.
El cliente no dejó un comentario.Darren C.
El cliente no dejó un comentario.Frank David R.
Lowe the cost of kilometres drivenGREGORYJ D.
El cliente no dejó un comentario.GAURAV D.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.Alan H. | Overall Experience
Worst company ever. Continuously making mistakes & horrible service. I am now locked put of a unit that your Regional or District Manager provided me for 2 months free. I was given this unit for free because of the multiple screwups from your staffâ€¦not to mention your truck malfunctioned with us in it and almost caused an accident on the expressway. I don't know what else to do other than get legal advice and escalate this. This company has cost me a lot of money, time & stress.OLIVERA M.
El cliente no dejó un comentario.ASSAAD B.
Truck and ramp had oil on it. Still waiting for customer service to call me back. it has been 7 days.DIANE C.
El cliente no dejó un comentario.WENDIDIANE D.
El cliente no dejó un comentario.GURDEEP D.
Friendly young staff.Bijan A.
El cliente no dejó un comentario.KEITHA F.
No suggestions for improvement. I received great customer service. Friendly and professional staff at this location, I had a very positive experience.KRISTEN S.
Good, friendly and fast service. Very happy.Slawomir B.
El cliente no dejó un comentario.Gord H. | First Impressions
El cliente no dejó un comentario.salah M.
More staff if possible. Business is thriving in this location. Love the customer interaction if the staff and they are polite . GraciasNOEL B.
El cliente no dejó un comentario.MICHAEL S.
I had signed up for 24/7 share program and submitted an order online. However, when I arrived and went to the website, the app would not recognize me or allow me to pickup my vehicle. Also there was no signage anywhere in the lot showing me where to pickup the vehicle. I had to go into the store and wait for help.Max R.
Made online reservation, at pick-up had to go through all the questions again. Not as quick pick-up as planned. Staff friendly. Drop off confusing to many arrows to follow.PHILIPK B.
Bad smell in the truck. I had 2 bad experiences with uhal.Leonardo C.
El cliente no dejó un comentario.MICHAELGARY K.
They Over charged me more than double the miles I actually used. I realized this when I looked over my emailed statement. I then had to waste almost an hour of my time on the phone getting a refund for this overcharge. Fortunately I had the foresight to photograph the odometer before leaving and after returning. What type of scam was trying to be pulled and how many others have been ripped off?!?!?! Bad experience!Mark S.
El cliente no dejó un comentario.PAOLO L.
The Manager and all staff are great extremely helpfulJAMESA B.
There was a mixup with my order initially, but customer service was very responsive and helped me sort out the issue quickly without fuss. I move often ND Uhaul is always my number one choice for truck and storage rentals. Cheers, SamiSAMI M. | First Impressions
You guys were really awesome. I rented a vehicle and had you store my furniture for months. I really appreciate all your assistanceMARY JOANN M. | Overall Experience
El cliente no dejó un comentario.YIZHOU X.
Great facility. Clean. Felt safe. Friendly people. Thank youKarla r. | Overall Experience
El cliente no dejó un comentario.RAVINDER S.
U-Haul does not employ enough staff at any locations. To often customers are left waiting too long to rent, reserve, check in equipment or even simply purchase goods. I find this very troublingEDWARDD W.
Customer service was excellent, staff was very helpful and friendlySCOTTR D.
El cliente no dejó un comentario.Michael G. | First Impressions
El cliente no dejó un comentario.HANSP P.
Thank you for all your help...MONIQUE S. | Overall Experience
El cliente no dejó un comentario.GERALDA M.
El cliente no dejó un comentario.JOSEPHINE B.
El cliente no dejó un comentario.Robert K. | Overall Experience
El cliente no dejó un comentario.CATHERINEM H.
El cliente no dejó un comentario.MICHAEL P.
$93 to rent a 15 foot van for a hour and a half. + 10 gas. 17 kms that's it. Just rented same for my brother was half the price and used it for 5 hrs. Horrible never againJEFFREY S.
El cliente no dejó un comentario.James W.
Absolutely hate that I have to return vehicle just past 3/4 full of gas. Will never use usual again. Am thinking about waging online campaign. It is such an egregious money grabEDWARD C.
Excellent service!Jose L.
The woman who assisted me went above and beyond to make sure I had had what I needed. She was extremely knowledgeable about the facility and was very friendly and approachable. She made a stressful situation for me a little easier.jessica k. | First Impressions
El cliente no dejó un comentario.Mohamed M. | Overall Experience
I wish people would answer the phone don't like being on hold for 15 min then get hung up onCATHARINA M.
El cliente no dejó un comentario.SIBIN F.
El cliente no dejó un comentario.R S.
There was a mix up on the trailer I rented and was charged for an other day after I returned the trailer. Now I have to tell them where they went wrong to get my money back. I was charged for the extra day after she told me i would not be.Lets see how this pans out.RANDOLPH R.
El cliente no dejó un comentario.MAURICES R.
Staff was knowledgeable and friendly. Site was clean. Unit was spacious and reasonably priced.Neil M. | Overall Experience
The assistant manager was very helpful.CANDAS E. | First Impressions
El cliente no dejó un comentario.BRIANN T.
Rental was ready when I arrived and staff very helpful both on arrival and return.HAROLD W.
El cliente no dejó un comentario.ORGES R.
Slight mix-up when originally assigned storage unit, but was quickly rectified. Very accommodating to our needs.Cindy S. | First Impressions
El cliente no dejó un comentario.DEVIN H.
El cliente no dejó un comentario.PHILIPPE S.
El cliente no dejó un comentario.DAVID B.
Everything was great! Staff were friendly, knowledgeable and very accommodating!DAWNA D.
El cliente no dejó un comentario.SAROJ A.
El cliente no dejó un comentario.Emil T.
Great place and the bonus is the staff.Ellen P. | Overall Experience
El cliente no dejó un comentario.Terri C. | Overall Experience
El cliente no dejó un comentario.Ara G. | First Impressions
Just could not tolerate the extreme audio of alarms...too shrill and these last few months way too often..I understand it was related to bad rainy weatherLinda B. | Overall Experience
Excellent service from all staff.Judith r. | First Impressions
Alaina and the young man were very helpful kind and I can’t say enough good words about the two of themcatherine s. | First Impressions
very pleased with the service. thank youRODOLFO A. | Overall Experience
El cliente no dejó un comentario.christopher h. | Overall Experience
El cliente no dejó un comentario.Brenda F. | First Impressions
Your staff worked very hard to set me up with a unit and all the packing supplies I needed .kathern k. | First Impressions
El cliente no dejó un comentario.Hillary R. | First Impressions
El cliente no dejó un comentario.Mark K. | First Impressions
At the check-in desk, the girl was very knowledgeable and answered all my questions making check-in very easy.JOHN n. | First Impressions
El cliente no dejó un comentario.Gerald D. | Overall Experience
One of the units was wet after we had some rain, but moved items so they didn't dtsyvwrt as we were moving items out soon after.Lisa M. | First Impressions
El cliente no dejó un comentario.Victoria B. | Overall Experience
Very poor communication to new customers. I booked large medium unit and got 2 small units instead. When I got there, I was given wrong information where to scan access card, not given information about locks inside the storage, how to open storage, how to get in and out of loading area. There are signs on the parking how to get in but not how to get out. Very unorganized storage location. Alarm goes off "even I scanned in" as system is "learning me as a new customer"!? I can enter unloading area with my car with no security verification (gates opens automatically) and enter storage area with no security checking. A lot of areas for improvement.Zoran J. | Online Move In
The staff were very friendly and helpfulLORNE M. | Overall Experience
Very long waiting hours on calls.Alia S. | Overall Experience
The requirement of three different phone numbers is ridiculous.Glyn B. | First Impressions
Alyssa is a wonderful customer service employee. She was very friendly and very informative. The kind of employee all business should be excited to employ.Craig P. | First Impressions
it was super good for mi en my famili very good thans youRODOLFO A. | First Impressions
El cliente no dejó un comentario.GAIL K. | First Impressions
El cliente no dejó un comentario.Radivoje M. | Overall Experience
Excellent check in and out process. Counter help was helpful and courteous.Jeff L. | Overall Experience
El cliente no dejó un comentario.Alissa p. | Overall Experience
Staff were amazing, very helpful. Thank youDAVID A. | First Impressions
El cliente no dejó un comentario.Michelle D. | Overall Experience
Sad to say but this has been an awful experience. Needs to be more guidance on how to use locks and lockers... perhaps employees should walk with customers to their units and show them to the location of their locker/how to utilize their lock and lockers for the first time securely to avoid theft as what happened to us. Building flooded and no compensation related to that. Attempted to get a hold of insurance (which is a third party insurance company) many times with no return contact. Read the contract CAREFULLY because there are a ton of stipulations regarding damage.... Was given a swipe card to use after hours that did not work and therefore could access my unit after hours. Workers seem ill-knowledgeable, but some are great. One employee knew we'd been having a bad experience with and attempted to compensate us by lowering mileage cost on our truck rental and giving us last month rent free, so thank you for that. As I've been told, the store has no individual control and everything is run and mandated daily by corporate. Which is actually a huge pain and annoyance in special circumstances. I was given a temporary unit that I wasn't being charged for, and every time I needed to visit the unit, it was locked by corporate with a "non-payment" sticker on it. I received countless emails (even though I didn't owe money) from corporate that were void but "protocol." What a waste of time???? Sorry, but I will not be renting or utilizing Uhaul services again. And I do not recommend.Kayla M. | Overall Experience
El cliente no dejó un comentario.Jennifer G. | Overall Experience
Staff at this location are amazing, very helpfulPaul L. | Overall Experience
El cliente no dejó un comentario.James G. | Overall Experience
Free month because I rented . Nice little bonusJeff L. | First Impressions
Paul at the Forest Glade Windsor ON location has been very helpful.CANDAS E. | First Impressions
very pleasedrichard r. | Overall Experience
my reservation wasnt on file even though I called and booked. But I was taken care of excellently by the staff member at the store.Paul L. | First Impressions
Max was very pleasant and it was a pleasure dealing with him. I will definitely be back when I need use of your facilities. I love the indoor facilities and unload area, a great idea! Thanks.Judith n. | Overall Experience
El cliente no dejó un comentario.emily y. | Overall Experience
Our first time using any type of off site storage. The employee was great. Explained everything well and was very personable.Charlene J. | Overall Experience
El cliente no dejó un comentario.Stephen-Caleb F. | Online Move In
El cliente no dejó un comentario.Cody M. | First Impressions
Great service, great people, had 3 units for about 7 months, didn't have any problems ThanksJose G. | Overall Experience
Knowledgeable and helpful person. This was especially needed as this is our first storage experience.Charlene J. | First Impressions
El cliente no dejó un comentario.Cassandra S. | Overall Experience
I was very please with the service and the storage unit worked great for us, this was a first try for us and we will come back for sure when we need extra storage, great team to work with ..!!!David A. | Overall Experience
El cliente no dejó un comentario.Ashley M. | First Impressions
El cliente no dejó un comentario.Curtis G. | Overall Experience
El cliente no dejó un comentario.Christine P. | First Impressions
Your Staff at Forest Glade UHaul is Awesome....each person I dealt with was friendly..knowledgeable..helpful.. & professional. I have already recommended Forest Glade U Haul highly to my friends..Family .& co workers! THANKYOU!!Pam D. | Overall Experience
I'm very impressed with how clean and well laid out your place is and the fact that it is mostly indoors. A great idea!Judith n. | First Impressions
El cliente no dejó un comentario.Sean D. | First Impressions
Diane was very helpful, polite and professional.doug j. | First Impressions
Okay so this is how I'm going to say this and I'm a very blunt I am very upset on how I was treated this time around which is my second time of going to U-Haul the reason why I want to U-Haul the second time is because I had a good experience the first time. This time I actually called for a trailer and truck as I was buying a from a pickup truck to make a bed out of it! the guy was supposed to book it for me that I was talking to him I even gave him his my Visa debit I am not impressed with the knowledge and the stupidity of people that don't care of somebody else's time very inconsiderate! if it wasn't the for the girl that called me the day before and said do you still want to rent the truck and trailer I said still I already rented it 臘 I am extremely very upset and disappointed I will not recommend your company to anybody as I was told that I would have helped cuz I asked if I could have two bodies to help me and my buddy pick out the bed of the truck and put in a storage unit they told me yes we can get that two guys to help you! Thats what I was told when I got there they said no that's not our job I actually work at Gus Revenberg's as an auto detailer at Volkswagen of Windsor! I was told when I worked at Saturn's Hummer Windsor and Gus on that too customer is always right whether they're right or wrong the customer is always right and a happy customers are turning customer so I will make sure that if anybody ask about U-Haul I'm going to say don't rent from them go elsewhere I am so not happy I'm actually really angry! Worst experience ever I had to pull teeth with everybody at U-Haul Rachel C. | First Impressions
Was very friendly and helpful. We are very pleased with the service. Thanks again. Jerry P. | First Impressions
Have contacted storage unit and they have resolved the issue but was still disappointing to have that experience at the time of a move.Adrian Z. | First Impressions
El cliente no dejó un comentario.danny d. | First Impressions
El cliente no dejó un comentario.Anna Jurak B. | First Impressions
El cliente no dejó un comentario.Roger B. | First Impressions
El cliente no dejó un comentario.PERRY H. | First Impressions
El cliente no dejó un comentario.Robert F. | First Impressions
El cliente no dejó un comentario.Shannon Q. | First Impressions
very pleased with everything went very smoothly thank you!carol d. | First Impressions
Staff was courteous . Facility is very clean, well organized and easy to access.ross s. | First Impressions
El cliente no dejó un comentario.Michael L. | First Impressions
The young lady at counter was very friendly and extremely helpful. Will definitely recommend this location in the future. Very impressed with the cleanliness of their storage facilities also.Danial N. | First Impressions
I recently purchased a 10X10 storage unit and there are plenty available but only had my choice of ones that were at the back of building, all the empty units at front are empty but not available. Was not happy about that but needed a unit, so my choices were limited when I should have have my choice if many empty ones up front. Like the place was but not pleased with the location of my unit.Maureen P. | First Impressions
El cliente no dejó un comentario.andre l. | First Impressions
The gentleman on the phone went above and beyond to answer all my questions and make the move-in as flawless as possible. Cudos!Dave G. | First Impressions
El cliente no dejó un comentario.shabana a. | First Impressions
Very great staff..farhana K. | First Impressions
I called for availability on 12/30/19. I moved in as of January/2020. Ended ok with management taking charge as new staff a little off.marilyn d. | First Impressions
Customer service was exceptional. A company is defined by the quality of its staff and you are very well represented at this location.Byron B. | First Impressions
General Manager on site was great. She answered all my questions and helped me choose, out of the limited sizes avail, which one would best suit me. The prices are higher then expected for an 8x8.adam a. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have an adaptive reuse program to better the environment!