Customer Reviews for U-Haul Moving & Storage of Forest Glade

3,379 reviews

9082-9152 Tecumseh Rd E   Windsor, ON N8R1A2

(226) 315-1708

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(226) 315-1708

9082-9152 Tecumseh Rd E
Windsor, ON N8R1A2

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donald B  |  Overall Experience 
Rating:
5.0

Smooth drop off process. The clerk even helped direct me to the closest bus stop to get back downtown after dropping off the truck.

Sheri P 
Rating:
3.0

Increase the staffing level. Too much waiting.

Leslie W 
Rating:
3.0

Customer did not leave a comment.

Courtney K 
Rating:
5.0

Fill the tank 100%

Andre N 
Rating:
5.0

Customer did not leave a comment.

Dan S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela D 
Rating:
5.0

Customer did not leave a comment.

CANDAS E 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Customer did not leave a comment.

DENIS d 
Rating:
5.0

Customer did not leave a comment.

ed h 
Rating:
5.0

Customer did not leave a comment.

JUAN M 
Rating:
5.0

Great people. U-Haul needs to fix the payment system. Ridiculous to watch staff fight a non-functioning computer system, and then after several unsuccessful attempts to process a simple credit card transaction, have to revert to entering credit card information manually.

Donald C 
Rating:
5.0

Include a ramp ,no charge

Laurie G 
Rating:
5.0

Customer did not leave a comment.

Brian H 
Rating:
4.0

The app was acting difficult to set up location and wouldn't let me switch from USA Zip code to postal code, so I wasn't able to use it to self checkout

MIKE C 
Rating:
5.0

Great customer service and quick and efficient very professional and friendly

Sia N 
Rating:
3.0

Make sure truck is mechanically fit, truck l had pulled to the right and it had transmission issues also wiper blades needed replacing.

Ed C 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Ildiko R 
Rating:
5.0

Customer did not leave a comment.

Mike A  |  Overall Experience 
Rating:
5.0

Great location. Very helpful and professional team.

CANDAS E 
Rating:
4.0

Could not access the drop of appt with my phone.

CHRIS E 
Rating:
5.0

n/a

ZORAN B 
Rating:
4.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Best customer service thanks

Manhal M 
Rating:
5.0

Customer did not leave a comment.

Christine K  |  Overall Experience 
Rating:
5.0

Pick up and return went very smoothly. Wouldn't change a thing. Busy on return, but still handled in good time. Thanks!

Michelle L 
Rating:
5.0

The Staff were great. They were very help and would recommend them/u-hall anytime.

Ebunoluwa d  |  Overall Experience 
Rating:
5.0

I have nothing but good things to say about the team at this particular location. There is alwaya help when you need it. Polite, hard-working group of professionals.

CANDAS E 
Rating:
5.0

Customer did not leave a comment.

Bruno C 
Rating:
5.0

Once the truck is rented, customer service hands over the keys they should show the customer where the key drop off box is.

AUDREY W 
Rating:
4.0

All good, perhaps a Keurig coffee machine would be nice.

george k 
Rating:
5.0

Customer did not leave a comment.

Tina D 
Rating:
5.0

Customer did not leave a comment.

Norman P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDAS E 
Rating:
5.0

Everything went well for me.

nancy m 
Rating:
5.0

Customer did not leave a comment.

George S 
Rating:
5.0

Customer did not leave a comment.

Darren B 
Rating:
5.0

The app did not allow us to complete mobile pick up so we had to go inside. The young lady inside was very pleasant and helped us get on the road

David F 
Rating:
5.0

Customer did not leave a comment.

Barb M 
Rating:
3.0

The staff were friendly and the facility appears clean and neat however what i found most disturbing was the vehicle had no fuel. The truck was brand new and very nice but upon getting in i found the fuel gauge to read 36 miles till empty. I was pressed for time but did take a photo and uploaded it to the app during the check-in but WHY? was it empty, and further more how do i return a truck empty? Poor customer service i say, much easier and convient when the vehicle is full of fuel and ready to go and to also return the vehicle full. Thank You

Richard G 
Rating:
5.0

The young man who helped us was knowledgeable and friendly.

KARZELL D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jibin G 
Rating:
5.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

Customer did not leave a comment.

CANDAS E 
Rating:
5.0

It was very quick and on time.

cam n 
Rating:
5.0

From interacting with the manager Ms. Mooney and the gentleman in the yard checking in and out was quick, easy and they are incredibly personable. Knowing how hard it is to find and groom good employees, you have an amazing team at the tecumseh rd location in Windsor On Thank you

JOSEPHA M 
Rating:
5.0

Customer did not leave a comment.

Bert V  |  First Impressions 
Rating:
5.0

Very efficient.

Mark R 
Rating:
5.0

They're awesome. Wouldn't change a thing!

Jeff R 
Rating:
4.0

Customer did not leave a comment.

Sam M 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
3.0

I recently rented a trailer from U-Haul and was sorely disappointed with the condition of the equipment. The car strap provided was completely rusted, making it impossible to securely strap down my vehicle. Not only was this a safety hazard, but it also resulted in me getting injured while attempting to use the rusted strap mechanism. The lack of support or assistance from U-Haul staff only exacerbated the issue. Extremely dissatisfied with the maintenance and service provided. Given the unsafe condition of the equipment and the injury I sustained while attempting to use it, I believe it's fair to request compensation for the inconvenience and potential risk to my safety. I kindly ask for a reimbursement or credit for the rental fee, due to the injury caused by the rusted strap mechanism and no support from U-Haul staff to help install the strap.

Adhiraj D 
Rating:
5.0

Everyone was extremely friendly, helpful and knowledgable. I would recommend to ANYONE - When we cleared out our unit on Sunday IT WAS SO COLD and it was SO NICE to be able to pull our vehicles into the sheltered warm garage to pack up instead of being out in the wind. Thanks to Samantha, Jerod and all the others who just made our storage needs perfectly perfect !!!! Cheryl Willis/Ross HIckling

Cheryl W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDAS E 
Rating:
3.0

I had to go to 3 different locations to pick up the rental I had reserved because the first two didn’t have the trailer they were supposed to have. Spent an hour driving around to get the trailer.

Chris M 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

Customer did not leave a comment.

Dale B 
Rating:
5.0

Customer did not leave a comment.

Janos S 
Rating:
5.0

Very friendly and helpful when looking to rent furniture carts.

Colleen P 
Rating:
5.0

The entire team is friendly, courteous and service minded. Would recommend anytime.

Mathieu J 
Rating:
5.0

A level return area, for after hour returns. Or wheel chocks for trailers. So they don't roll away.

John L 
Rating:
5.0

Customer did not leave a comment.

Justin G 
Rating:
5.0

Customer did not leave a comment.

Ronald M  |  Overall Experience 
Rating:
5.0

We had again great customer service when we dropped off the rental. Matheau was very helpful, quick, and efficient.

Jillian L 
Rating:
1.0

More training

JEFFREYP E 
Rating:
4.0

Customer did not leave a comment.

angelo g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janos S 
Rating:
4.0

I was very happy that they were open for a Sunday drop off

Albert S 
Rating:
5.0

Customer did not leave a comment.

Lisa A  |  Overall Experience 
Rating:
5.0

Great service and the staff was very friendly. Love the ease of loading and unloading in your facility and having the flatbeds available for use.

Victoria a  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff !!

david d 
Rating:
5.0

Super service!

VICKI T 
Rating:
5.0

Customer did not leave a comment.

CANDAS E 
Rating:
5.0

Customer did not leave a comment.

Sylvain R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison H  |  Overall Experience 
Rating:
4.0

A cup of coffee would have been nice however both renting the trailer and returning it we were met by helpful, kind and willing staff. Overall a pleasant experience and I'm sure I will be a repeat customer. Well done U-Haul.

george k 
Rating:
5.0

Quick & convenient

john l  |  First Impressions 
Rating:
5.0

Great manager

CHANEL R  |  Overall Experience 
Rating:
1.0

Manager rude unprofessional Provided false information and argumentative She didn't communicate with confidence try to resolve nor address issue instead insisted on repeatedly that's she's the manager at this location for 3 years

marina f  |  Overall Experience 
Rating:
5.0

Thanks Uhaul you’re amazing

Naseem J 
Rating:
5.0

Customer did not leave a comment.

Akil P 
Rating:
4.0

Customer did not leave a comment.

Shakira G 
Rating:
5.0

The young man at the counter was very helpful.

Grahame S 
Rating:
5.0

Customer did not leave a comment.

GHEORGHE S 
Rating:
5.0

Easy to acquire a storage area and to close my account. Staff were helpful and very pleasant.

Chris B  |  Overall Experience 
Rating:
5.0

The customer service at Forest Glade is exceptional they went out of their way they're extremely Pleasant and very helpful it was overall a great experience and when it was time to move out ,again excellent customer service. I highly recommend you all in Forest Glade Windsor Ontario

patricia j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvain D  |  First Impressions 
Rating:
5.0

The staff was always very helpful. Going above and beyond. And the facility was always super clean. This is my second time renting and if in the future I need a unit, I will be back.

Christine M  |  Overall Experience 
Rating:
4.0

Change the oil in your rental vehicle before sending it on a 1800 mile trip.

David H 
Rating:
5.0

Excellent. Overall. Always helpful staff.

joe v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krishne N 
Rating:
5.0

Nothing

Richard S 
Rating:
5.0

Customer did not leave a comment.

JULIEA C 
Rating:
5.0

Very clean and well maintained.

Nicole P  |  Overall Experience 
Rating:
5.0

Samantha and the staff went above and beyond to accommodate my possessions in storage, patient and professional and genuine care and understanding. Highly recommended this location for everyone in need of extra space to store possessions!

Robert H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan K 
Rating:
5.0

My experience need no improving!!!!

Mark M 
Rating:
4.0

Customer did not leave a comment.

Ronny M  |  First Impressions 
Rating:
4.0

Everything was fine, a seamless experience

Barry R 
Rating:
5.0

Customer did not leave a comment.

Stacy B 
Rating:
5.0

Customer did not leave a comment.

joe c 
Rating:
5.0

Customer did not leave a comment.

catherine s  |  Overall Experience 
Rating:
5.0

Only thing l would suggest is to check the vehicle to see that it was free of snow. We had to scrape off the ice and snow from the front windshield. It delayed us leaving right away!

Carol R 
Rating:
5.0

Customer did not leave a comment.

Gilbert I 
Rating:
5.0

the vehicle was rough. Changing gears were hard. It slipped gears. Turning on the ignition was tough too. had to give a lot of pressure

harish s 
Rating:
5.0

The guy, who handed over the truck for me was super nice, very professional, and so kind. He did the best costumer service I ever had. But, when I called to book a u haul truck, the agent choose the farest location to my adress.

MOHAMAD L 
Rating:
5.0

Customer did not leave a comment.

Rockford J  |  Overall Experience 
Rating:
5.0

Everyone is friendly and helpful at this location.

CANDAS E 
Rating:
5.0

Customer did not leave a comment.

Wayne C 
Rating:
5.0

Customer did not leave a comment.

Les T 
Rating:
5.0

need to refund unused bags of moving blankets

robert r 
Rating:
5.0

Customer did not leave a comment.

Gisele B 
Rating:
5.0

The staff is very courteous and helpful, the manager gets the job done and works closely with the customer assuring them that their items are safe and secure. I would highly recommend my friends to use your facility for their storage needs.

harlen c  |  First Impressions 
Rating:
5.0

Nice and easy process everything working great

MAURO C 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Wes C 
Rating:
5.0

Customer did not leave a comment.

tina a 
Rating:
4.0

Looks good

tarun m 
Rating:
4.0

The car hauler trailer functioned well but the ratcheting tie downs at the front were VERY tested. Make it very difficult to ratchet and to release later. Otherwise trailer was fine

Darrin D 
Rating:
5.0

Customer did not leave a comment.

Rockford J  |  First Impressions 
Rating:
5.0

Much appreciate the great service and friendly faces.

Robert M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Y 
Rating:
5.0

Customer did not leave a comment.

ravi s  |  Overall Experience 
Rating:
5.0

Staff were helpful even with things that didn’t pertain to storage at all

Rose G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wess B 
Rating:
5.0

Customer did not leave a comment.

JAN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris D 
Rating:
5.0

Wonderful customer service!

Megan F 
Rating:
5.0

Continue service level Initial contracting efficiency and friendly Closet contract the same

MARTYNBRIAN I 
Rating:
5.0

Customer did not leave a comment.

saeed k 
Rating:
5.0

Customer did not leave a comment.

Don O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason K 
Rating:
5.0

Customer did not leave a comment.

saeed k 
Rating:
5.0

Samantha M was very helpful friendly and made the experience exceptional. Great customer service! Nice to see that!

Elizabeth D  |  First Impressions 
Rating:
5.0

The facilities were so well maintained. Security checks ensured that if my lock was improperly secured, a uhaul lock was applied & their key held at the office. The best part? Working with Sam. She worked with us over a very anxious period of time as our build was constantly delayed. Her professionalism, knowledge and kindness were exemplary.

Diane B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TALBOT J  |  First Impressions 
Rating:
5.0

Great staff, Manager very helpful tries to be proactive. One thing I'm in a newer facility and it seems to welcome me after keying in my code upon entry. It does not do the checkout when I key in and am leaving. As the other keypads do in the other two sections in upon arriving and out upon leaving.

Gino D  |  First Impressions 
Rating:
5.0

I love the fact the first month is free. I appreciate that the staff understands a situation a person is having like payment is past due as well helps out at times not charging late fees for being late. The best time I had with a person was hanging out at uhaul and my pet dog kilo he enjoyed it too running around the facility.l

Katherine L  |  Overall Experience 
Rating:
5.0

Very pleasant attentive staff an overall excellent storage facility Thank you

James D  |  Overall Experience 
Rating:
5.0

Helpful staff, manager very proactive often will find her handling one of the service positions always helping out and a gem of a person. She and the staff always have the customers interests first and foremost as the attention to detail is always on their minds and they often avoid a problem just because they're addressing setbacks in a proactive manner. Love this facility and have been in all 3 areas and now most recently in the new one and I believe it might be your most convenient for the customer. So I'm looking forward to my relationship further. Now with as much as I have on the go. Thank you for your help and continued fair treatment in addressing all my concerns.

Gino D  |  Overall Experience 
Rating:
5.0

Excellent staff friendly and helpful Absolutely would drive extra km's to receive this service This LOCATION is people & customer service friendly

marina f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rudolph S  |  Overall Experience 
Rating:
5.0

Everything was splendid. No issues at all with the facility or staff.

Sean M  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and would come back here if I need to store items in the future.

ERIC H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERRY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATTI K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ildiko r  |  Overall Experience 
Rating:
5.0

I could not make monthly payments with my current master card. I found this very inconvenient.

Julia J  |  Overall Experience 
Rating:
5.0

An absolute pleasure dealing with the team at Uhaul, they were helpful and happy as well as knowledgeable. They went above and beyond many times. Would definitely recommend them to anyone!

Adam V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathrine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen S  |  Overall Experience 
Rating:
2.0

When u rent someone a unit u should let them know when they are applying that next month your gonna jack the price

Jason B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole P  |  First Impressions 
Rating:
5.0

Friendly and convenient.

STEPHENF A  |  Overall Experience 
Rating:
5.0

Really clean. Excellent elevator. They made it easier to use— I’m impressed.

Ian D  |  First Impressions 
Rating:
5.0

Great staff and very clean.

CONSTANTIN P  |  Overall Experience 
Rating:
5.0

Great! Definitely recommend!

Candice H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATTI K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathrine B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernie C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deanna T  |  First Impressions 
Rating:
5.0

Sam was great in helping me get started, warm and friendly energy was appreciated!

Laura P  |  First Impressions 
Rating:
5.0

I did have a good experience with my rental unit. It is great to have a place like UHaul to rent from - we did not have somewhere to store my things temporarily. Thank you to the staff who are always patient and friendly when I've gone in to the office. Carrie and John Beaton

Carrie B  |  Overall Experience 
Rating:
5.0

Never any issues, Samantha is one of the best managers I have ever encountered. Give this girl a raise! She goes above and beyond to ensure customer satisfaction and keeps an amazingly clean and safe facility. Not to mention she is very down to earth and interacts well with customers. 10/10 will use this location again for my storage needs. Thank you!!

Lindsay D  |  Overall Experience 
Rating:
5.0

Little pricey but helpful

Dave U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucia D  |  Overall Experience 
Rating:
5.0

The facility was very well equipped and accessible. The staff were great and i will absolutely choose this company every time.

Douglas D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madonna R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENES C  |  Overall Experience 
Rating:
5.0

Employees are very efficient well mannered with excellent service.

harlen c  |  First Impressions 
Rating:
5.0

The people were first rate.

ROBERT S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darby J  |  Overall Experience 
Rating:
5.0

Was very happy with everything, your service is excellent God's blessings 🙏 keep up the good job.

gordon m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe R  |  First Impressions 
Rating:
5.0

Friendly staff

Rudolph S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mebrahatom A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elena C  |  Overall Experience 
Rating:
3.0

I booked the unit on the phone at a call Center. When I got there the designated unit was already in use, the alternative unit was more expensive and the process was much more tedious and time consuming when having to go through it with a truck load and movers waiting!!! Very disappointing!!!!

Brenda B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela P  |  Overall Experience 
Rating:
5.0

Samantha is a difference maker and leads by example

DALE B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark K  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tony M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B  |  First Impressions 
Rating:
5.0

Keep up the good work

RAMSEY F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Augustina K  |  Overall Experience 
Rating:
5.0

Move out process was easy. Honestly I moved into a bigger house So I didn't need my unit anymore but loved it there. Very clean.

Alanna E  |  Overall Experience 
Rating:
5.0

Super friendly and helpful. Very accommodating. Very clean. Repeat customer.

Darlene C  |  First Impressions 
Rating:
5.0

Keep up the good job

gordon m  |  First Impressions 
Rating:
4.0

Just a thought that the price could be better and the price should stay the same when you stay there for extended time and alway pay on timely matter , I was there over two years the price just kept going up …. Thanks …

aldona j  |  Overall Experience 
Rating:
5.0

Your staff all have winning personalities and are hardworking. That was a big reason I came to this facility

Gino D  |  First Impressions 
Rating:
5.0

Great place to use as a storage unit. Highly recommended

Stephen R  |  Overall Experience 
Rating:
5.0

The staff were very easy to deal with. The price was very competitive. First months rent was free which was great! The storage lockers were set up with alarms so I felt that my stuff was safe. Would definitely recommend Uhal to friends and relatives.

Glenn P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nanda K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff S  |  Overall Experience 
Rating:
3.0

Good location

Leonard S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mihir S  |  Overall Experience 
Rating: