Customer Reviews for U-Haul Moving & Storage of Florissant

3,416 reviews

1800 N Hwy 67   Florissant, MO 63031
(Corner of New Florissant and Lindbergh, Across from Freddy's Steak Burgers)

(314) 837-2227

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(314) 837-2227

1800 N Hwy 67
Florissant, MO 63031
(Corner of New Florissant and Lindbergh, Across from Freddy's Steak Burgers)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Overall the location is fine, very average. It is not clear that you need to drive all the way around the building so of course I went in backwards and than had to try to get turned around somehow. The lot is very crowded and full of equipment which is good and no so good. I had forgotten my appliance dolly so had to go get it and come back but when I first got there a guy came out immediately to help get checked in however upon my return with the dolly I could not find anyone or get assistance. Not a very friendly helpful staff that morning but overall I would use again if needed.

Martha Spence 
Rating:
5.0

Customer did not leave a comment.

Gina Richardson 
Rating:
5.0

Customer did not leave a comment.

Vincent Balducci 
Rating:
5.0

Nice job

kiritkumar patel 
Rating:
2.0

First of all I was not told about the $100 deposit until picking up the truck. Secondly the employees were rude and gave me wrong Information about the drop off location.

Gary Drennen 
Rating:
5.0

Customer did not leave a comment.

Jarrett Stechschulte 
Rating:
5.0

The guys were very nice and helpful every time.

Robin Morris 
Rating:
4.0

Customer did not leave a comment.

David Landwehr 
Rating:
2.0

The associate working with me to obtain my truck was rude, I asked her info about putting my id info into her personal cellphone, which I was unaware they had a app to put personal info in, she threw her hands in the air and plainly, and with no emotion said well this is what they told us to use, and I’m not sure why, I think had she responded differently, I would have felt different about the situation. Also, she told us to meet her outside so she can pull the truck out, we waited on the side of the building that she pointed to for about 5 mins, we finally looked around after she did not return or try to find us, we saw a truck sitting and started and assumed it was ours, I looked on the link sent to my phone and was able to match the key number to the number in the link. That was horrible we had no idea this was our reserved truck, she should have looked for us, we were right by the door on the corner of the building, that was rude and not helpful at all. I saw the guy that she worked with talking with his customers and telling them things as he encountered them at the truck. I wouldn’t want to work with her again.

Tiffany Jones 
Rating:
5.0

Customer did not leave a comment.

Daryl Mckenzie 
Rating:
1.0

Customer did not leave a comment.

CLEOPHAS BROWN 
Rating:
5.0

Customer did not leave a comment.

randy jackson 
Rating:
1.0

Customer service is horrible.. the clerk at the Florissant location with the tattoos on his chin completely disrespected a female potential customer in my presence , then flipped it and threatened to call the police on her. It all started because she called and they didn't have the best conversation and then he proceeded to talk about her in my presence and didn't know that she was walking in the store and overheard him. I will never come to this location again because the other clerk that work there ignore the whole situation as if it was the culture of the company

BRYANT pool 
Rating:
5.0

Customer did not leave a comment.

KIM GARRIGHAN 
Rating:
1.0

The representative was extremely rude & irritated by me asking questions. He threw a business card at me after asking I asked for corporate phone number. Then threatened to call the police on me. I filed a complaint & I was only offered a free month’s storage & a free U-Haul. I declined the offer & took my business elsewhere. Privileged is to say the least because if anyone working for me talked to a customer like he talked to me would’ve been fired on the spot. Instead they made excuses for him.

Andrea Collins 
Rating:
5.0

Over service great and professional!

michael bush 
Rating:
3.0

Customer did not leave a comment.

LARRY EVANS 
Rating:
3.0

the truck I had for some reason kept acting like it wanted to stop I did explain to the worker when I returned the truck what it was doing. They didn't take anything off.

Rachelle Cooper 
Rating:
5.0

Customer did not leave a comment.

mark kondracki 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Massey 
Rating:
5.0

Make things easier for the other adults because some still don’t do online purchases

Willie Stallworth 
Rating:
5.0

Customer did not leave a comment.

cicely bush 
Rating:
4.0

Customer did not leave a comment.

Darrell Wilburn 
Rating:
5.0

Nothing. Everything went smooth and experience was perfect. The people were very friendly. Thank you so much.

Sandra Montgomery-Glatstein 
Rating:
5.0

The customer service was very kind and respectful. You have me as a renter and my family from now on. thank you..

Sandra Blaylock 
Rating:
5.0

Customer did not leave a comment.

FRED PALMER 
Rating:
5.0

Customer did not leave a comment.

Lynsey Benne 
Rating:
3.0

Your truck needs maintenance

Gemealia Mcghee 
Rating:
5.0

Customer did not leave a comment.

Louis Scott 
Rating:
5.0

Customer did not leave a comment.

JAMES MONTGOMERY 
Rating:
5.0

Customer did not leave a comment.

Jerome Petty 
Rating:
4.0

More employees was only one employee doing everything needs help to ensure that all customers are dealt with in a timely manner.

xavier barton 
Rating:
3.0

For starters uhaul should fire the store manager Andy. He is beyond rude to the customers and and also take monies off of people cards without it being authorized. He lies all the time and also lies about his name when he is confronted face to face. He is not good for business at all. He is the reason I am now having issues with my corporate account with uhaul. My rental was $350 for a week using my corporate account which has to be paid for in full before getting the uhaul. Once I returned the uhaul Andy the location manager thought he could get away with stealing over $800 off of my card. Pure disrespect and no good for business at all. I will not use this location again as long as he works there. I will not allow someone to steal from me nor my business nor disrespect myself, business partner and employees. This location needs to do better overall.

Kenny Currie 
Rating:
5.0

Customer did not leave a comment.

Stephanie Green 
Rating:
5.0

Have pick up trucks close to my home but thank you and I really truly appreciate it

MICHAEL JOHNSON 
Rating:
5.0

There's nothing that I can say to improve because my whole experience with Uhaul been excellent.

tonyatta steen 
Rating:
5.0

Customer did not leave a comment.

Tiffany Smith 
Rating:
5.0

Customer did not leave a comment.

Ronald Livingston 
Rating:
1.0

Make sure there’s plenty of help and don’t send a customer to another location because U-Haul messed up and cost me 2 hours in movers

James Marit 
Rating:
5.0

Improve the U-Haul APP for both Mobile Check-in and Returns. The app usually requires 2-3 attempts to complete the uploading of pictures and I.D. Also, NONE of the information in my profile ever pre-populates when I make a reservation. It would be nice to have my Contact info, Driver License and payment information pre-populate when I sign in to the app. Also, the Check-in process on the app takes almost 4 minutes to continue after the information has been submitted. The video takes about 2 minutes but then you are left waiting for an approval. Several times, I have abandoned the app to have the staff finish checking in the reservation.

RANDALL CARTER 
Rating:
1.0

I had a reservation for 10:30 on a Saturday morning. I understand that this is probably the busiest day of the week for them, so to have just one employee working at that time is ridiculous!!! I had Abt a 30 minute wait in the line. In addition, the employee told me that the gas tank was half full. Completely my fault, but I was Abt a mile from the location when I noticed that the tank was a fraction above empty!!!! I definitely would not recommend this U Haul location.

Bethany Sunderlik 
Rating:
4.0

Customer did not leave a comment.

Ericka torregrossa 
Rating:
4.0

Although I had no incidents of damage during my rental I feel someone should have walked the truck with me to cite pre existing damage. I say this because I rented a second truck and they did do that at a different location. Otherwise all good

DOROTHY Havelka 
Rating:
5.0

The workers were great and helpful. Good business.

James Euper 
Rating:
5.0

Customer did not leave a comment.

Tasha Williams 
Rating:
5.0

Customer did not leave a comment.

Winston Getz 
Rating:
4.0

Everything was great

Sandra Carter 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHNSON 
Rating:
1.0

Staff is extremely rude! They don’t know how to communicate nor treat customers! Truck rides like the motor will give out at any moment! I was overcharged for Their lack of communication because he “didn’t think he had to explain” something! I will NEVER rent from this location again and will be sure not to send anyone there.

Kenyettia Jones 
Rating:
4.0

Customer did not leave a comment.

Logan Kelch 
Rating:
5.0

The only problem was the driver door was hard to close you have slam it really hard to stay close it popped away twice while I was driving. I was glade it did not fly open.

Sandra Terry 
Rating:
5.0

Customer did not leave a comment.

erika bilzing 
Rating:
5.0

My representative was very professional and helpful!

MANGO ALI 
Rating:
5.0

Nothing everything was fantastic!

keith costello 
Rating:
5.0

Customer did not leave a comment.

Michele Stollhaus 
Rating:
5.0

I think that the service was great and does not need changing

LACHELLE BONDS 
Rating:
5.0

Customer did not leave a comment.

antoine peoples 
Rating:
5.0

Customer did not leave a comment.

Jeffery Day 
Rating:
5.0

Customer did not leave a comment.

DAYZHANA WOODS 
Rating:
5.0

Customer did not leave a comment.

Jasmine Lewis 
Rating:
5.0

Customer did not leave a comment.

Sherise Taylor 
Rating:
5.0

Staff was great

david behlmann 
Rating:
4.0

Your dependence on someones handheld electronic device to conduct business will fail your customers. Why does it cost nearly double the price to pay in cash.

John Schonhorst 
Rating:
5.0

Customer did not leave a comment.

ronda thomas 
Rating:
4.0

Everything was very good. Truck was clean. Workers were fast and friendly

EDMUND JACKSON 
Rating:
5.0

Young lady at the desk was very polite and knowledgeable. She made sure I had everything and upon return ensured I understood the charges and that everything went well. She should be given a raise or be the face of UHaul because she was just wonderful.

Sharonda White 
Rating:
5.0

Great attitude, service and timely

Mark Hughes 
Rating:
5.0

Customer did not leave a comment.

CHARLES ELLIS 
Rating:
5.0

Picked up at one location and dropped off at another. Everything was smooth and easy. No delays, no issues whatsoever. Very pleased with how easy everything was.

terry travis 
Rating:
5.0

Customer did not leave a comment.

Herlonda Wilkes 
Rating:
4.0

Customer did not leave a comment.

Bradley Hardin 
Rating:
5.0

Customer did not leave a comment.

Iesha Jackson 
Rating:
4.0

Customer did not leave a comment.

Tracy Garcia 
Rating:
5.0

Customer did not leave a comment.

Harold Kelsey 
Rating:
4.0

Customer did not leave a comment.

james standard 
Rating:
5.0

Customer did not leave a comment.

Maria Benson Willis 
Rating:
5.0

Customer did not leave a comment.

ladonna sutton 
Rating:
5.0

Customer did not leave a comment.

Shauna jackson 
Rating:
5.0

Customer did not leave a comment.

Quincy Jones 
Rating:
5.0

Customer did not leave a comment.

Karl Smith 
Rating:
5.0

Customer did not leave a comment.

Shamekia McDowell 
Rating:
5.0

Couldn't have gone better. Thanks!

EMILY WEBB 
Rating:
2.0

Clarity of charges when dropping after hours.

arthur harris 
Rating:
5.0

Great staff makes the location

Keith McCord 
Rating:
4.0

None all good

Charles Swearengen 
Rating:
5.0

Great customer service

TRAI ARMSTRONG 
Rating:
5.0

In the online information make note of how to enter the location. I am from TN so not being forewarned that you have to make a U-turn to enter.

Jacquelyn Woods 
Rating:
5.0

The moble app needs a lot of improvement. I like the idea of using the app but after several attempts. I think it would have been more convenient to go inside.

Shirley Phillips 
Rating:
5.0

Customer did not leave a comment.

Jose trevino 
Rating:
5.0

Nothing experience was great at pick up and drop off location.

Clara Edwards 
Rating:
5.0

This the 2nd time I’ve use this U-haul location and the experience was superb both times!

Tera Holton 
Rating:
5.0

Customer did not leave a comment.

Paul Warden 
Rating:
5.0

Customer did not leave a comment.

folashad agboola 
Rating:
5.0

pleasant experience

John Bogdajewicz 
Rating:
5.0

Customer did not leave a comment.

Dewayne Holland 
Rating:
5.0

We have been coming to this location very frequently for business purposes over the last 2 years and we have had no issues! The rentals are nice and clean and the staff is very hospitable. We highly recommend!

Delrissa Stokes 
Rating:
4.0

Customer did not leave a comment.

Tracy Jones 
Rating:
5.0

Customer did not leave a comment.

Julius Gleghorn 
Rating:
5.0

Nothing to improve! They were knowledgeable and so friendly, especially for a first time U-Haul customer.

Shaala Elbreki 
Rating:
5.0

Customer did not leave a comment.

Joseph Hawkins 
Rating:
5.0

Customer did not leave a comment.

Bhrandon Beasley  |  Overall Experience 
Rating:
5.0

Clear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.

Megan O'Connell  |  Overall Experience 
No reviews have been submitted for this location.

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