Comentarios de los clientes para U-Haul Moving & Storage of Florissant II

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Florissant II

Clasificación general:

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Anissha B. | Overall Experience |
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El cliente no dejó un comentario.

Dezell Y. | First Impressions |
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The staff was so friendly and helpful. From the young lady that I spoke with on the telephone to the gentleman that assisted me when I came to pick up the truck. If I ever have to move again I will definitely choose thia location.

David H. | First Impressions |
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My boy plugged me in with a promo deal i peeped while i was walking around noticing how extremely clean the building was. He saved me mad paper, which was point cause IM broke and the reason i got the 5x5 storage unit (which works very well if you know Tetris) was unexpected. I was prepared to pay that low price of 39.95 tho. 41.63 after tax in my city. But ANYWAY my man was SUPERB pulled up to remove my lock and explain yall strict a** security system. Lol i like it tho SECURE MY PROPERTY MANE! LOCKDOWN! 2x! do youfeeeel me. But look i can’t remember his name and it’s 7am i ain’t going to the car rn its cold and I’m cuddling buttttttttt. It WAS NOT the guy with the green hair N the piercings. Fire him. Or not cause they trippin wit that unemployment stuff. But he deserves a thumbs down or a boot . . It was the older white Man who saved the day. Kinda tall skinny some wrinkles. Glasses? Maybe? Looks like he may or may not smoke a cigarette every thirty minutes but HE DESERVES IT cause like he been thru alot and he appreciates working for you all. Which are top 10% best employees. If y’all actually read this imma go back up there today and y’all email me ill tell you but i hope yall know or figure it out BUT it be the right person. Id like to enjoy a lager with that mane. Quick , easy, saved money, and enjoyable conversation, social distanced Greatness. He gone win the U-Haulympics. 10 toes Down don’t look at the ground im out .. peeeeaaaaaaaaaccccceeeee. (Covid aint real its a uncommon cold)

tanya m. | Overall Experience |
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El cliente no dejó un comentario.

valerie b. | Overall Experience |
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El cliente no dejó un comentario.

JHAQUISHA M. | Overall Experience |
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Roaches were crawling through my unit when i went to pick up my things. I have never ever had bugs. More needs to be done to ensure that bugs are not able to get to other units

Veronica T. | Overall Experience |
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Thank you so much! Very convenient. I have no complaints!!!

Shirley S. | First Impressions |
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Courtney was very professional and friendly.

melvin b. | Overall Experience |
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I’ve been in a number of storage facilities and this was the best for ease of pickup and drop off

Katherine P. | First Impressions |
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Seamless experience. No hiccups. In and out. Courteous and professional.

Jerome W. | Overall Experience |
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Great staff!!

lisa r. | Overall Experience |
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I have used storage facilities for years, this was the best. I used a different company and moved my stuff into my apartment along with a family of mice👀🤢, Thank you Andy for going above and beyond during my difficult time🙌🏼🙌🏼

Steve W. | Overall Experience |
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El cliente no dejó un comentario.

sherry b. | Overall Experience |
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Better instructions for outside to get in building. It’s to confusing

Brukelle B. | Overall Experience |
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El cliente no dejó un comentario.

Marquita P. | Overall Experience |
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Could not get any response on the buzzer at the storage facility at all, and no one answered the phone after multiple calls. I had to drive to storage office, where I waited in line for at least 10 minutes (with one other customer in front of me). I got more upset as I witnessed the employee just let the phone ring, now understanding while I could not get help at the storage facility. No eye contact, no thank you for your patience, or I will be with you in a moment ma’am. It was like I was invisible. I expressed my disappointment in the experience I was having, and received nothing. No sorry, no resolution. I had just paid a hefty fee to remove one item out of storage that my college kid left behind. Another whole month for an ironing board, So I just donated close to 100 bucks to you all and two rental trucks. My daughter is back in dorm and a sophomore. I will need more storage and moving trucks in the future. It won’t be uhaul. Good luck with your business. I won’t patronize again. I try to resolve these in person, but was basically brushed off by staff.

CYNTHIA G. | First Impressions |
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El cliente no dejó un comentario.

Opie S. | Overall Experience |
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El cliente no dejó un comentario.

Steve W. | First Impressions |
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Kyle made the process smooth and simple. Attention to detail

Jocelyn M. | First Impressions |
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El cliente no dejó un comentario.

Paige A. | Overall Experience |
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El cliente no dejó un comentario.

ANDREA C. | Online Move In |
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El cliente no dejó un comentario.

RONALD C. | Overall Experience |
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El cliente no dejó un comentario.

Morgan B.
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El cliente no dejó un comentario.

Katherine C. | Online Move In |
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El cliente no dejó un comentario.

yolanda m. | First Impressions |
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El cliente no dejó un comentario.

RONALD C. | First Impressions |
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El cliente no dejó un comentario.

Erika W. | First Impressions |
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El cliente no dejó un comentario.

weldon a. | Overall Experience |
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El cliente no dejó un comentario.

Dorothy D. | Overall Experience |
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All the staff members I came in contact by phone and in person were very knowledgeable courteous and friendly. The storage was well maintained and clean also having great security system, in place.

Pamela A. | First Impressions |
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Keep up the good work

Carlton C. | Overall Experience |
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El cliente no dejó un comentario.

MARILYN W. | Overall Experience |
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Customer services form workers - EXCELLENT!!!!!

Charles K. | Overall Experience |
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El cliente no dejó un comentario.

Dorothy D. | First Impressions |
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Service agent was very friendly and knowledgeable and helpful. This was my first experience and I’m very pleased. Highly recommended

Casey D.
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I considered using PODs but decided on U-haul because the offer was so much better. The first month free was great for the units i used short term and the included pads was better (although there were way too many) because PODs doesn't offer any pads at all. Booking, tracking and contacting U-haul was easy. I would recommend U-haul for anyone doing a long distance move.

Rhonda S. | First Impressions |
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El cliente no dejó un comentario.

Kamryn B. | Online Move In |
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El cliente no dejó un comentario.

matthew t. | First Impressions |
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El cliente no dejó un comentario.

Phillip S.
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El cliente no dejó un comentario.

Phil B. | Overall Experience |
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El cliente no dejó un comentario.

DIEGO M.
Clasificación:

Not sure why I am rating U-Haul Moving & Storage of Florissant II 1350 N Hwy 67, Florissant, MO 63031 since my rental was with the Lake St. Louis, MO U-haul which provided OUTSTANDING service, support and even returned phone calls. The delivery driver Franklin was OUTSTANDING did a great job during the delivery, placement, pickup and final delivery to my new location. Very communicative and professional. Florissant location - I don't know what they are doing over there. No phone call returns, minimal interaction and required me to make a personal visit to the Lake St. Louis office when I started to worry about my final delivery. Lake St. Louis, MO met all my needs.

Nicole A. | Overall Experience |
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Good service

Sharon W. | Online Move In |
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No issues.

paulette p. | First Impressions |
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Very good service

Michelle M. | Overall Experience |
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Great Job

Willie J. | Overall Experience |
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They have charged me twice for a storage unit I never used or seen. I want my money! I also was charged for a truck I never used. Unproffession people work there who are stealing money.

ladonna s. | Overall Experience |
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The facility is one of the cleanest and the bathrooms are clean also. They have moving carts which are very convient and makes the move smoother and faster.

MIKE A. | First Impressions |
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Ourtney was great to work with!! She was very informative and very nice!!

MAVIS S. | First Impressions |
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This was my first time using this u-haul I normally use the Hazelwood. The employee that served me was friendly and handled everything great.

Quintina H. | Overall Experience |
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😊

ashley b. | First Impressions |
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Very fast, easy, and the clerk explained everything well!!

patricia w. | First Impressions |
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Great staff!

Robert L. | First Impressions |
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Everyone I worked with helped me out tremendously.

elizabeth p. | First Impressions |
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It was a decent move-in experience. The building is clean and the staff was helpful. Nothing stood out as exceptionally good or bad.

Chandra J. | First Impressions |
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N/a

Quintina H. | First Impressions |
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Check out was fast and quick

Gwendolyn P. | First Impressions |
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Very clean and let my family and friends know

Phil B. | First Impressions |
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The whole experience was great Thanks

Rayna S. | First Impressions |
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I loved how easy it was to use the self service and everything is done online the only issue I had was getting stuck on the elevator for an hour and 15 min😂

Evelyn W. | First Impressions |
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none

Martha J. | First Impressions |
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Everything was done right

LARRY D. | First Impressions |
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This location compared to others has always been excellent!

Paul D.
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It wasn't this location, it was the whole U haul experience. It was an absolute shit show of incompetence on your behalf.

MARILYN W. | First Impressions |
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Service with a passion speaks for why I always return to this location; the reps yesterday - best of the best - over the phone and wow in person!

peggy m. | Overall Experience |
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I love the storage have good one

Melvina W. | First Impressions |
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Staff was nice!

Patricia N.
Clasificación:

When calling a specific uhaul location, do not redirect call to a national call center that can't help them! We repeatedly had to physically travel to location in Sioux Falls and Florissant to handle simple problems because your system doesn't allow for direct phone contact!

Stanley M. | Overall Experience |
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not about storage. want to mention employee at truck rental in Hazelwood who was very good and made my experience easy and pleasurable at a time that was difficult for me. Byron Dennis.

Cheryl G. | Overall Experience |
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Only thing I noticed is their wasn't a sign at the storage facility to let customers know where to go and rent a unit.

FRANK H. | First Impressions |
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the experience started out bad,but the employes very quickly corrected every thing and it was great , the locker was clean and just the right size

Shannon L. | Overall Experience |
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You guys were awesome in making sure we had the right size unit. And on the ground floor cause there was no way on earth of getting the parts for my van into an elevator. Thank you very much!

April r. | Overall Experience |
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I really enjoyed the double layer of door security with added cameras. I felt safe moving things in and out. Huge space with a little section to donate items. I thought that was very thoughtful.

doreen m. | Overall Experience |
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liked the way everything was set up

Ronald S. | First Impressions |
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excellent service.

peggy m. | First Impressions |
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They real good workers

Tawanda P. | First Impressions |
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Great in explaining the process

James G. | Overall Experience |
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We had three different guys during our moving experience and all three guys were very nice, informative and very professional.

Tammie B. | First Impressions |
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The truck itself was fine but when we arrived to pick it up our reservation had somehow gotten cancelled and we had to wait 3 hours to get the problem resolved so lost a lot of time.

James G. | First Impressions |
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We had a great experience everything went as planned

Sharron C. | First Impressions |
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Great team!

Dustin T. | First Impressions |
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Kyle helped me. He was great. Very personable. The only issue I had was I had to wait for few minutes to be seen. He was the only one in the store it seemed. Great service.

Marlina H. | Reservation |
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Not enough people working to assist with rentals. It placed me 30 minutes behind schedule with the people helping me move. Then at the storage location I was given a room with a lock on it. More...

Christa O. | Overall Experience |
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Well...move in and out went well. But if you rent a storage unit, DO NOT FORGET TO LET THEM KNOW THAT YOU HAVE VACATED THE UNIT!!! You will receive emails & calls about payment. Situation is resolve!

Jim J. | Overall Experience |
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Andy and his staff top notch. Facility amazing. Will recommend to everyone.

randy w. | Overall Experience |
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Thanks, will use services again. Randy

Demetrius/Victoria G. | Reservation |
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I feel like I'm paying a lot of money for a storage bin that's too small!!! I couldn't get all of my furniture in the bin! I'm very disappointed.

shawn c. | Overall Experience |
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Would not use uhaul storage again. I feel that I was charge 104.00 when I shouldn't have. When I went to get the storage he asked how did I need it for I said one month but I 4 days earlier. Was charg

Kathleen S. | Overall Experience |
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I just want you to let your call senter know you do offer a prorated plan after your due date

karen m. | Reservation |
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Everyone I talked to were really nice.

jerry s. | Overall Experience |
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The office staff was very slow it took me 30 minutes of my time each time I went into the office I think that it needs more office staff to get people in and out in a reasonable time thank you

janet c. | Overall Experience |
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My stuff got wet and was not paid for. My clithes and shoes and laptop messed up.

Susan M. | Overall Experience |
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More security

Keith S. | Overall Experience |
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The facility new so the 24 hour access was not available to us but should be for future customers. If you looking for a nice, clean and very cool (air) place to store items this is it.

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