Customer Reviews for U-Haul Moving & Storage of Flagstaff

6271 comentarios

1982 E Huntington Dr   Flagstaff, AZ 86004

(928) 779-5101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(928) 779-5101

1982 E Huntington Dr
Flagstaff, AZ 86004

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

darryl C. 
Rating:
3.0

Train your people how to properly connect equipment safely.

JONATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Chelsea D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Chelsea D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Provide a paper map to destination.

Roc I. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
4.0

Customer did not leave a comment.

JEANNE W. 
Rating:
5.0

This is a busy location, yet everyone seems to remain cheerful and upbeat and helpful. I did quite a bit of business in Flagstaff, and this most recent rental was the usual positive experience. Kathi Battali is a great asset for UHaul.

STEPHEN K. 
Rating:
5.0

Rented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!

Patricia A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Kathy is an awesome manager! She informed me of the cleaning fee in my case, but important to me was she included the WHY. Kudos to her & her crew!

TONI B. 
Rating:
4.0

The gentleman who checked me in was polite and helpful. He got me out quickly, and provided me with a printed (live copy) receipt upon request. The only reason I did not give "excellent" is because there are no shuttle options - and often a single person has no ride after they drive the truck back to the depot. I would suggest this option - I ended up spending $20.00 for a cab to take me 3 miles to my home.

STACIE A. 
Rating:
5.0

Nothing...I can say it was perfect!

Monsii Z. 
Rating:
5.0

Customer did not leave a comment.

Maureen D. 
Rating:
5.0

Good people

STEPHEN R. 
Rating:
5.0

This UHAUL is awesome! They really helped me complete a few projects recently without any hassle and made it easy for me to rent from UHAUL. I will definitely recommend renting from them and will be calling them for my future needs!

MICHELE T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE J. 
Rating:
5.0

quick and easy. employees are very friendly

emily E. 
Rating:
1.0

The employee was extremely rude and unprofessional. We would've gone elsewhere at the time of pick up if that had been an option.

MATTHEW K. 
Rating:
5.0

There was a small computer glitch when the counter person tried to print the receipt for us. Also, a sign on the counter said I could present a photo of my DL, but when I attempted to do so on my phone I was told that I had to present my actual DL so it could be copied.

STACEY P. 
Rating:
5.0

Customer did not leave a comment.

Pierre W. 
Rating:
5.0

The 26 footer was fairly new only had over 21,000 miles but it appeared it had been in a severe accident as the right front have been pushed inward causing the cabinet itself to shift in the door on the driver side as well as on the passenger side to be out of alignment the interior of the cab was in very good condition and very clean and the truck ran very well

Mark H. 
Rating:
5.0

Was great for us.

ROLINE K. 
Rating:
3.0

The Flagstaff location was helpful however I was originally sent from Flagstaff to Hanks Trading post to get my truck. I drove 30 miles to Hanks Trading post and it was closed. I had to drive 30 miles back to flagstaff to get a different truck.. Completely wasted 2 hours and 60 miles of gas..

BRADLEY P. 
Rating:
4.0

Customer did not leave a comment.

LIUDMILA S. 
Rating:
5.0

Customer did not leave a comment.

Winn S. 
Rating:
2.0

Treat the customer as if their business was important.

SCOTT T. 
Rating:
3.0

Have prorated hourly charges for trailer usage.

ERIC B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Very helpful.

STEVEN E. 
Rating:
5.0

I just think the quality of service from Kathy and her team is excellent. Great practical advice and a willingness to help.

STEVEN E. 
Rating:
4.0

Customer did not leave a comment.

Betheny K. 
Rating:
5.0

Customer did not leave a comment.

CONNIE R. 
Rating:
5.0

Great staff. I had the owner help me in the morning and a young man when I dropped off. Both were professional and friendly.

STEVEN C. 
Rating:
5.0

Awesome customer service!

JUDY N. 
Rating:
5.0

Friendly and efficient even when busy

Thomas B. 
Rating:
5.0

Again all was good. Personnel was very helpful. Thank you

RUBEN H. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
4.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Excellent service and any issues were taken care of by the manager. Other managers, especially the one at the Escondido, CA location (my drop off and storage location) should follow her example.

Hasan A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
2.0

There was a problem with all my cards paying for the rental. Even my boyfriend's card didn't work. No one seemed to know how to fix the problem. I had to pay by checking account. This was something new to learn with the employees.

CIRIA C. 
Rating:
5.0

Customer did not leave a comment.

JEROME T. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY F. 
Rating:
1.0

The person who unhooked the trailer never spoke to me, he unhooked the trailer and then proceeded to walk into the office. I waved at him and he said you can leave, that was it. Beyond rude, unprofessional and not an example I would want for my business.

TAMMY D. 
Rating:
3.0

Not location specific but uhaul is the worst. I chose uhaul specifically for the Bagdad, Az drop off location and i was jerked around from start to finish. Roped me in when it was too late and didn't even honor lesser rates which were previously offered but declined by me because of my preferred drop off location. Get fucked.

Nick C. 
Rating:
5.0

Customer did not leave a comment.

OMID A. 
Rating:
5.0

Customer did not leave a comment.

JACINDA H. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Very efficient drop-off process

JENNIFER D. 
Rating:
3.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

No comments, great experience, Thanks!

John F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
4.0

Customer did not leave a comment.

Brady N. 
Rating:
5.0

Customer did not leave a comment.

JUAN D JR R. 
Rating:
5.0

Customer did not leave a comment.

CARMEN L. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The heck out app is super wonky, had to go inside to pick up rental!. Was trying to avoid going inside

jospeh D. 
Rating:
5.0

Friendly and super helpful. Courteous and understanding. Ties to solve customer problems and answer all concerns

ERICK R. 
Rating:
5.0

Customer did not leave a comment.

craig H. 
Rating:
5.0

Customer did not leave a comment.

RICK G. 
Rating:
5.0

Patrick at the Huntington Drive location was quick to double check what I had reserved online was similar to what the location reserved. He was accommodating when I needed to make some adjustments as well.

Michellsey B. 
Rating:
5.0

Nothing comes to mind , maybe coffee . But seriously U-Haul is an excellent establishment and made sure I was taken care of!

mark H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE E. 
Rating:
5.0

Customer did not leave a comment.

JUAN D JR R. 
Rating:
5.0

Customer did not leave a comment.

MITUL P. 
Rating:
5.0

Nice staff

TODD C. 
Rating:
5.0

Was unable to use link to report condition of trailer at checkout. By the time I got home to access my computer, the link was dead.

SCOTT R. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
4.0

Clean windshield a little better.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
4.0

Customer did not leave a comment.

GREGORY T. 
Rating:
4.0

Customer did not leave a comment.

Kailey L.  |  Overall Experience 
Rating:
5.0

Very busy site but had great hours of operation which were very helpful

CHARLES D. 
Rating:
5.0

Excellent service the gentleman helping me get the equipment was very professional and helpful.

Kyle T. 
Rating:
5.0

Great location, easy pick up and drop off

Carletos G. 
Rating:
5.0

Customer did not leave a comment.

HARLAN T. 
Rating:
4.0

Provide size truck that was confirmed, I received a phone call from this U-Haul location the day before pick-up confirming a 10' box truck, but when I arrived to pick up, at my scheduled appointment time, I was told they only had 15' box trucks available.

GREGORY B. 
Rating:
5.0

Friendly and courteous. Great people.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

connie S. 
Rating:
5.0

I used to be a Penske customer but this location has won me over. My only complaint is that I couldn't get thru to them by phone. Improve that and you get a perfect 10.

karl L. 
Rating:
5.0

Great customer service!!

Lisa A. 
Rating:
5.0

Abby Vallem at Custer service was fantastic. She was very polite and helpfull with a smile on her face.

LETHA S. 
Rating:
5.0

Customer did not leave a comment.

Madison T. 
Rating:
4.0

Was allowed 3 days for one way rental. Upon check-in I was charged extra for returning trailer 3 hours after their standard duration. Placed was crowded with returns, and no one was waiting for a trailer. Poor customer service to ask me if it was okay to charge me extra. My response was of course, “no”, but the check-in person evidently decided he wasn't empowered to do the right thing and override this. Unhaul should fix this to improve customer service.

PHILLIP W. 
Rating:
4.0

Customer did not leave a comment.

Gayle M. 
Rating:
5.0

Awesome service on an extremely busy college move in day!!

Deanna K. 
Rating:
5.0

Customer did not leave a comment.

Sharri H. 
Rating:
5.0

The young employee was extremely busy but he took the time to be very helpful, super efficient, and very friendly!

EARL C. 
Rating:
5.0

Employees we're helpful and quick.

Casey L. 
Rating:
5.0

It's a busy location but you can't tell cause the people are so nice and helpful!

Autumn S. 
Rating:
5.0

The team was friendly, helpful and prompt even in the rain! Thank you

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Denise A.  |  Overall Experience 
Rating:
5.0

Marcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I’m so thankful and would definitely recommend this location to anyone.

Shelley K.  |  First Impressions 
Rating:
5.0

It was excellent. An efficent and friendly transaction.

DAVID ALEXANDER T. 
Rating:
5.0

Customer did not leave a comment.

Christine V. 
Rating:
5.0

Customer did not leave a comment.

BRANNON C. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

Tiffany O.  |  Overall Experience 
Rating:
5.0

Really appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn’t ask for it but was noticed struggling I guess. Thank you.

Ruth L.  |  First Impressions 
Rating:
5.0

The storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.

ALEXANDER W.  |  Overall Experience 
Rating:
2.0

The manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk to

CINDY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deborah d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
5.0

Staff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I’m sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!

Stephanie C.  |  Overall Experience 
Rating:
5.0

Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!

rosalina l.  |  Overall Experience 
Rating:
5.0

I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.

Sherry S.  |  First Impressions 
Rating:
4.0

Everything was fine! Thank you!

La Keysha D P.  |  Overall Experience 
Rating:
5.0

This facility has always bent over backwards to help me with all my rental needs. Highly recommend them

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blake C.  |  Overall Experience 
Rating:
4.0

They even cleaned the connection to the trailer.

La Keysha D P.  |  First Impressions 
Rating:
5.0

We also have a storage unit in Anthem Uhaul. Have been pleased with both

Debbie M.  |  First Impressions 
Rating:
4.0

It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.

Kevin R.  |  Overall Experience 
Rating:
4.0

The assistant could have given clearer instruction on how to couple and uncouple the trailer

Patrick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.

Jonathan G.  |  First Impressions 
Rating:
5.0

Very well treated at both ends, Boulder and Flagstaff.

Neal R.  |  First Impressions 
Rating:
5.0

Online booking and check in were easy, facility was clean and easy to navigate

Jay L.  |  First Impressions 
Rating:
5.0

I am very satisfied with the storage unit and the truck rental.

David B.  |  First Impressions 
No reviews have been submitted for this location.

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