Customer Reviews for U-Haul Moving & Storage of Flagstaff

8,203 reviews

1982 E Huntington Dr   Flagstaff, AZ 86004

(928) 779-5101

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(928) 779-5101

1982 E Huntington Dr
Flagstaff, AZ 86004

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional very nice amazing at her job . Manager position

DAVID MARTINEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan Garvey 
Rating:
4.0

Customer did not leave a comment.

Brian Lewis 
Rating:
4.0

Customer did not leave a comment.

William Charles 
Rating:
5.0

So easy

Kathleen Bowie 
Rating:
1.0

Y'all keep that storage dirty bathroom dirty halls 😀

Stephan Milne  |  Overall Experience 
Rating:
5.0

Everyone friendly and courteous. Excellent customer service!

jose mendez 
Rating:
5.0

Don’t text me asking when I am returning trailer 3 hours after I rented it. I’m busy!

Michael Kurinsky 
Rating:
5.0

Customer did not leave a comment.

Jane Coe Smith 
Rating:
5.0

Customer did not leave a comment.

Kenny Stanberry 
Rating:
5.0

Drop off was simple and efficient, very friendly!

ALYSSA SMITH 
Rating:
5.0

Customer did not leave a comment.

Christy Keller  |  First Impressions 
Rating:
5.0

great location - beautiful facility

john fontanini 
Rating:
5.0

Your system keeps names of previous customers, Then uses the Same customer names, When in A new customer purchases a New unit., it shows The Same Name, if not noted or Corrected, the name shows again!, even at pen pad, when used, We should be questioned, if Keeping the Same previous name! Or Use a New Customers Information!!!!

Nancy Merz   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Guise 
Rating:
4.0

Customer did not leave a comment.

John A Propster Jr 
Rating:
4.0

Customer did not leave a comment.

Dan Hovanec 
Rating:
4.0

Customer did not leave a comment.

Barbara Pando 
Rating:
4.0

Customer did not leave a comment.

Shay Zimmer 
Rating:
4.0

Even if busy or with another customer, acknowledge arrival so I know if I’m in the right spot with a trailer. Three different U-Haul folks walked past my truck before one looked at me.

Scott Sharples 
Rating:
5.0

Customer did not leave a comment.

Ian Kennedy 
Rating:
4.0

I had no problems this uhaul location notified me that the car hauler was damaged and gave me the location not doable they fixed the problem and we picked up the unit and all went well

John Kirchner 
Rating:
5.0

Customer did not leave a comment.

Kat Battali  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS REINHARDT 
Rating:
3.0

The initial cashier was really kind and helpful. & also the employee that received the truck upon return was very kind and thorough :)

Cierra Padilla 
Rating:
1.0

Customer did not leave a comment.

MICHAEL NELSON 
Rating:
4.0

Customer did not leave a comment.

MARY EGAN 
Rating:
5.0

Super efficient!! The General Manager is very friendly and extremely knowledgeable!!! Very, very clean facility.

Julie Guise  |  First Impressions 
Rating:
5.0

Wonderful delivery and pick up!

Jared McBrayer  
Rating:
3.0

The truck had a lot of play in the steering. The truck wandered and it was difficult to keep the truck in the road lane when driving.

Christopher Tressler 
Rating:
4.0

Wait time to return van and equipment as long. Website to return stuff was useless.

Cesar Blanco 
Rating:
5.0

place is in a great location, and the staff is great

john fontanini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MYLES STONE 
Rating:
3.0

I had to pay for TWO trucks! I only reserved ONE. It's not my fault that you didn't have the 10' truck available that I reserved. You debited my account immediately & I want MY money back in my account immediately; if not sooner. Geez.

Cynthia Vielmo 
Rating:
3.0

I reserved a 10x20 storage unit a week or two before we moved to Flag from Los Angeles and even spoke to the manager who let me know that we'd be moving into two 10x10 units since they didn't have a 10x20 – we were completely fine with this. The manager confirmed our two units and we moved on. Once we arrived in Flagstaff to move into our units, the lady helping me at the front desk said they didn't have two 10x10 units available for us, so we had to reserve a 10x15 unit instead and barely fit all our belongings in it. I completely understand things like this happen, I just wish the manager would've have confirmed the units for us unless they were actually going to be there when we arrived. Otherwise, the office staff were helpful and apologetic upon our arrival.

Lindsay Rojas  |  First Impressions 
Rating:
3.0

Contactless dropoff was fine.

Mark Rojas 
Rating:
5.0

Taylon, my assigned customer service representative was excellent. A great communicator and very friendly. He got me in and out quickly was a great help. Thanks Taylon!

Charles Linkenheil 
Rating:
1.0

This location needs to check their equipment to see that it’s operational before renting to a customer. This is the second time I’ve had issues with trailers that I’ve rented here. The latest problem costed me a 3 hour delay.

Mike McComb 
Rating:
5.0

Very friendly. Guy was helpful in answering my questions. For now I’m very happy with facility and staff.

KAREN SINCLAIR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Chelpka 
Rating:
4.0

Customer did not leave a comment.

Jeremy Smith 
Rating:
4.0

Customer did not leave a comment.

Van Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALEB WHIPPLE 
Rating:
5.0

The location was great. I was not happy having drop it there because it was an hour out of my way.

ROBIN ROSE 
Rating:
1.0

General Manager of the Flagstaff location wasn’t up to par. The lady with the black hair. Very rude during service, slow to assist and no very communicative on how I was being charged. Mind you I left with over $500 in charges to rent a 6x12 trailer for 7 days.

Alex Graham 
Rating:
5.0

Customer did not leave a comment.

Justin Munevar 
Rating:
5.0

Customer did not leave a comment.

Michael Moore 
Rating:
5.0

Customer did not leave a comment.

LOUIS Smith 
Rating:
5.0

The door on this trailer was very hard to use

Al Dieva 
Rating:
5.0

This location needs no improvement. I come in every other week for a 20 footer and it’s always a pleasure. Everyone over there deserves credit for their work. Great work people

Joseph Pena 
Rating:
3.0

Don't call me to ask me to come early, then make me wait an extra 1.5 hr for service. Otherwise, hitch looks fine. People are nice, they got in a jam with hitch installation, but still ..

Jenny Keim 
Rating:
5.0

The manager - Rebecca - was super professional and knowledgeable. This was reflected in the short amount of time needed to finish the paperwork and get on the road to get moving. Thank You! :)

George Szeremeta 
Rating:
5.0

Customer did not leave a comment.

Ronald Hall 
Rating:
5.0

Great Assistance

ANDREW ALFARO 
Rating:
5.0

Customer did not leave a comment.

Steve Beck 
Rating:
5.0

Customer did not leave a comment.

Kemp Lanford 
Rating:
5.0

Customer did not leave a comment.

Bruce Friedman 
Rating:
5.0

The employees were helpful and my rental was smooth

Theresa Bierer 
Rating:
5.0

Customer did not leave a comment.

Keyah Henry  |  First Impressions 
Rating:
1.0

Manager Kim is completely rude and disrespectful

Daniel Passamani 
Rating:
5.0

Customer did not leave a comment.

Doug Drakesmith 
Rating:
5.0

I always appreciate how friendly staff is. The woman who checked me out at the start of the day was helpful and made everything super easy. The man who checked me in at day end was friendly and made everything go super smooth.

Cindy Jalet 
Rating:
5.0

EVERYTHING WAS AS EXPECTED!

Rickey Lenahan 
Rating:
4.0

All ways have good experience with U haul and especially staff very helpful

amajean Barlow  |  First Impressions 
Rating:
3.0

Lady at the counter did her best not to rent me equipment. She said she doesn’t even work there anymore she was just helping out due to the snow storm. We figured something out and I was able to get my rental done.

Brad Shimek 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Angeles 
Rating:
5.0

Customer did not leave a comment.

Jane Voss 
Rating:
5.0

Forever grateful you guys are awesome!!

Angel Castillo 
Rating:
5.0

Always pleased with the prompt and attentive service I have received at the Flagstaff location. The staff is helpful and knowledgeable. I love the new facility and am really excited to get to be in such a modern, secure and well-maintained storage facility.

Daniel Penoff  |  First Impressions 
Rating:
5.0

Quick service and appointment time on schedule and work completed within reasonable time frame. Thank you

Aaron Secakuku 
Rating:
4.0

Customer did not leave a comment.

Kate Fulcher 
Rating:
5.0

Customer did not leave a comment.

Klaudia Ness 
Rating:
5.0

Ben was so helpful and patient ! He helped me every step of the way with my new hitch and bike rack .

Patricia Kubisiak 
Rating:
4.0

Customer did not leave a comment.

Traviis Batty 
Rating:
5.0

Customer did not leave a comment.

Juan Alfaro  |  Overall Experience 
Rating:
5.0

Having 2 securities check in was excellent!! And inside securities lock and camera is 3 👍👍👍 thumbs up. I didn't have to worry about my belongs stolen. As it happened at another storage place. I will surely use U-haul again. Thank you staff!!!

Ojay Antonucci-Allan  |  Overall Experience 
Rating:
2.0

Overall, the truck operated fine, but the cargo area leaked (it was raining) and soaked one of our boxes. Also, we finished off at our storage unit, which is very nice, but this is the 2nd time the lights didn't work on the 2nd floor at the NW corner of the building, and no one around to fix it after hours.

Bryan Randall 
Rating:
5.0

Totally the best transaction ever with U-Hual. Been using this Company for 45 years and it’s only got better. Thank you N Hightower

Nephi Hightower 
Rating:
5.0

Customer did not leave a comment.

RAYMOND HAAS 
Rating:
5.0

Great customer service and equipment.

Christopher Banks 
Rating:
5.0

I may have gotten lucky, I don’t know, but the truck was more clean than I expected and worked well. Perfect for my moving needs. Thanks

Lori Reynolds 
Rating:
5.0

Extremely well run facility

Laurence Holloway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Plattner 
Rating:
1.0

The rep was very unprofessional. So reps were standing outside talking for 20 minutes. I waited inside for 20 mins until I was able to check in the truck. Very snotty attitude and needs to go back to training. I will never use or recommend this location.

Jay Shelton 
Rating:
5.0

Customer did not leave a comment.

Gus Baber 
Rating:
5.0

Customer did not leave a comment.

Ethelbert Perez 
Rating:
5.0

Easy experience!! Had a false start trying to use your mobile app, but the staff at the store in Flagstaff made up for that and more!

Rebecca Martin 
Rating:
5.0

Customer did not leave a comment.

James Hogg 
Rating:
5.0

I had a great experience with the gentleman that took care of me, he was very thoughtful and kind. You don't find that these days. He took his time and explained everything to us on the Rental.

Elizabeth Kreeger 
Rating:
5.0

They did a great job even with changing equipment on short notice

JOHN SHOUP 
Rating:
5.0

Great customer service

Michelle Acosta 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL KELSO  |  Overall Experience 
Rating:
3.0

Huge line at 8am and only one person working. Knocked on office door after 30 minutes and someone else finally came out.

Kathy Cohen 
Rating:
1.0

Nickle and dime over every single thing. Mormans.

Sandra Green  |  Overall Experience 
Rating:
5.0

I had asked about a local drop off in Chouteau OK and it was not on list, so I had to deliver the unit to a town 20 miles away. Resulted in an extra mileage fee that could have been avoided if I could have used local shop (as I have done in past.) Please update your records to include the Chouteau Uhaul site. Off of 412.

DEBORAH MAUST 
Rating:
5.0

Customer did not leave a comment.

Tyler Brackin 
Rating:
5.0

Customer did not leave a comment.

karber murphy 
Rating:
5.0

Customer did not leave a comment.

Julia Gross 
Rating:
5.0

Customer did not leave a comment.

Jerry Conant 
Rating:
5.0

The personnel were very nice. I would prefer they remind me to check my text and complete the trailer info questionnaire before leaving the property. I didn't notice the text until I got home, and that retort can only be accessed on the U-Haul property. Aside from that, they were great to work with.

Dave Moebes 
Rating:
5.0

Overall a pleasing experience

Ian H Rothwell 
Rating:
5.0

Customer did not leave a comment.

Tim Keeland 
Rating:
5.0

Customer did not leave a comment.

Tulley Mann 
Rating:
4.0

Return did not get processed for over 36 hours after dropping off.

mark rowson 
Rating:
5.0

Customer did not leave a comment.

Robert Rhodes 
Rating:
5.0

Customer did not leave a comment.

wesley sleet 
Rating:
5.0

Had great service today, from making the reservation, pick up and return. Keep up the excellent service!

MICHAEL AMELL 
Rating:
5.0

Convenient location, excellent service. A quick drop and on my way. Thank You.

PHILIP DEJONG 
Rating:
5.0

Customer did not leave a comment.

Curtis Young 
Rating:
5.0

Customer did not leave a comment.

Frances Magana 
Rating:
5.0

Very nice staff . Super clean facilities

john fontanini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra baker 
Rating:
3.0

When I arrived to turn in the rental trailer, I had to go searching for an employee. My son noticed there were screws scattered all over the return area. When he asked the employee about it he replied it was from an earlier project and it was no big deal. He said he would email me my receipt, I never received it! If I ever have a one way rental to drop off in Flagstaff, Az. I will look for another U-Haul dealer to drop it off to!

Gary Clark 
Rating:
4.0

Customer did not leave a comment.

Cecilia Weining 
Rating:
5.0

Customer did not leave a comment.

Hana Low 
Rating:
1.0

The customer service representative who rented me the trailer seems as though she was completely incompetent. She rented me the wrong trailer, three different times despite me telling her the license plate and physically pointing out which one I wanted it took over an hour to rent a tow behind trailer by credit card was placed on a security hold because she refunded me and charged me so many times once she could see I was frustrated and seemed as though she took her time a little bit longer and started taunting me saying she doesn’t know if I can rent the trailer that I want and then it may be reserved. It wasn’t until I asked for the managers name and corporate phone number for the attitude seem to let up a bit completely unprofessional. She did not seem educated and what she was doing and I will not be returning to U-Haul.

ISAAC FLOOD 
Rating:
5.0

I really like the price and the location

JENNIFER PESHLAKAI  |  Overall Experience 
Rating:
5.0

N/A

RONDA LUCERO 
Rating:
5.0

You guys were a great help! U-Haul was my best storage by far this year. Thank you Flagstaff!

NATASHA SHORTY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda Franklin 
Rating:
3.0

Lower your cost for 6 hour use. Didn’t need it for 3 days but billed for 3 days. Doesn’t make sense!

Jacob Henningsen 
Rating:
5.0

N/A

Joseph Finley  |  Online Move In 
Rating:
4.0

We had a learning curve on the main doors, getting them to open and stay open while backing a car through them. The facility was clean, well-lit and secure and our unit opened and locked up easily. Access to our unit was great!

John severance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Ninan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Collins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer henson  |  Overall Experience 
Rating:
5.0

Thanks to the girl who helped me!!

Karen Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL FURBEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA BEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucien Klejbuk  |  Overall Experience 
Rating:
5.0

The online process was very easy to follow and complete. The communication via text messages was perfect, just the right amount of communication to make it affective but not overwhelming or annoying. The facility was easy to navigate and had the appropriate equipment (carts) to make it quick and painless.

Richard Treadway  |  Online Move In 
Rating:
5.0

Very accommodating people. Always helpful and in a good humor.

Carson Beebe  |  Overall Experience 
Rating:
5.0

The storage facility had great security, clean, and easy to access.

Cynthia Hudspeth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID RICHARDS  |  First Impressions 
Rating:
1.0

I was not told I could pick up the trailer outside of business hours. A reservation was set up and I was unable to get the trailer I needed. Extremely upset with this experience.

Wendy Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAIVON JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAIVON JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Wilder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Manson  |  Overall Experience 
Rating:
4.0

Every time I have been to the front desk the staff have been very courteous and helpful. However, I have never, over the course of the past 5 years, waited in line less than 3 minutes, and there is usually a 10 minute wait.

cory lindseth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Steik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE JONES  |  Overall Experience 
Rating:
5.0

I've used u haul for years at the Flagstaff store and am impressed.

JAMES WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy Elias  |  Overall Experience 
Rating:
1.0

The garage doors weren't always unlocked and available. The controlled environment was too warm during this past summer. I feel that the manager Kathy is rude, and not suitable for management.

Julie Lafaye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Blahnik-Elliot  |  First Impressions 
Rating:
5.0

Items were secure and well protected at all times.

VIRGINIA DOMINGUEZ  |  Overall Experience 
Rating:
5.0

Once we figured out the security codes it was great. Super clean and convenient

David McGarey  |  Overall Experience 
Rating:
3.0

24 hour access would be ideal and better training for the employees. The young girl who helped me was very friendly however she did not know how to get my cash deposit and only after a 30 min phone call was she able to figure out how to accommodate so total time just to get my cash deposit from a trailer rental took over an hour.

April Graybill  |  First Impressions 
Rating:
5.0

The team that was shorthanded did a great job handling my situation.

Juan Alfaro  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa Sullivan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samuel Skankey  |  Overall Experience 
Rating:
5.0

I worked at corporate office in phx for 10 years, that is why I choose it in Flagstaff.

MELINDA LINZEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SEAN ROCCA  |  Overall Experience 
Rating:
3.0

Had to run around a lot but finally got my lock and location to the unit and everything was good after that.

Alonzo Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter Van Wyck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve arnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Thompson  |  Online Move In 
Rating:
4.0

Thank you and thank you to the nice young lady worker who helped me after hours check in my Trlr

Tammy Tomasyo  |  First Impressions 
Rating:
3.0

Wish the access hours went later into the night but was okay. And one day in the bathroom someone had horrible diarrhea in a broken toilet in the facility and it probably should’ve been classified as a biohazard.

Spencer Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Nahpi  |  First Impressions 
Rating:
5.0

Staff was very friendly, and the place was in excellent condition.

andre richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

analydia shooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Knoblock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana Hinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Guiliana Gavotto  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

marques lobdell  |  Online Move In 
Rating:
3.0

Monthly rental fees are too high and a college kid discount should be offered

Brenda Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison RICHTER  |  Overall Experience 
Rating:
5.0

Everyone I worked with was so helpful and friendly.

Bella Mackesy  |  Overall Experience 
Rating:
5.0

The storage unit was perfect for me and my roommate to store our stuff. The deal to get a rental vehicle and get a month free storage was exactly what we needed!

Ciaran Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Lehman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Franke  |  Overall Experience 
Rating:
4.0

The facility and onsite staff were great! My only issues were... I asked for a 10 x 10 and was given 2 - 5 x 10's without prior notification before checkout. 3 times, when trying to contact someone ON-SITE, I kept getting someone who was OFF-SITE and they could not answer my questions about the 2 - 5 x 10's. The 2 - 5 x 10's were almost a problem, but eventually worked for us. Other than that, everything was great and Sam was great when we closed the units! I would recommend this U-Haul facility to anyone.

Sheri Compton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zach foster  |  Overall Experience 
Rating:
3.0

Facilities were great. Staff was friendly but really slow service.

JOSE ALONSO  |  Overall Experience 
Rating:
5.0

Rebecca was amazing from start to finish. Thank you

danielle leialoha  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Victoria Schwartz  |  Overall Experience 
Rating:
5.0

Everyone was friendly and our unit was super clean.

Amy Frisbie Durante  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa McHugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK DURAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brett FRIEDMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mickey Law  |  Overall Experience 
Rating:
5.0

Will rent from again

JOHNNY ISHIKAWA  |  Overall Experience 
Rating:
4.0

Your scheduling of rental truck os a pain in the fact that they book a reservation and then they tell you that they don’t have a truck 2 days before pockip. Total BS. Storage facility was very nice, although it was a bit pricey

Bruce Brown  |  Overall Experience 
Rating:
5.0

Facility was modern and clean. Plenty of carts available to help with loading and unloading. Very secure and easy to access. Definitely recommend and will use again in the future if needed.

Cheryl Walters  |  Overall Experience 
Rating:
5.0

Very quick and easy service. I was able to rent a unit online in a pinch and had no problem closing the account when I no longer needed the storage. GREAT SERVICE!

Shandean Brown  |  Overall Experience 
Rating:
1.0

I have been bombarded by your text message to review my U-Haul experience, at least 20 texts in the last two days.in English and Spanish. I cannot even move into my storage unit until August 9th when it is available so can’t provide a review until after August 9 th other than to say your review requests are incredibly annoying, please stop sending them.

John Underwood  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

robert waltz  |  Overall Experience 
Rating:
4.0

The sliding door was locked while we were still moving big items out, but overall a really good experience.

jeremy roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTHIE WATANABE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALISSA HEAP  |  Overall Experience 
Rating:
2.0

Was unable to reserve a climate controlled unit after my initial reservation did not appear in the system.

Nicolas DeJohn  |  First Impressions 
Rating:
1.0

I reserved a unit 3 months in advance. And I got there and they gave a unit that wasn’t the correct measurement, but I accept that anyway just to walk up and find someone else is in that unit. I was then told nothing could be done because they did not have units left in my size. I was forced to purchase another, more expensive unit (as the other option was a ubox, I reserved a self storage) that I didn’t need because “there was a glitch in our system” and of poor management. Never renting here again. No help and they just said tough luck.

Hailey Chairez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK DURAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Walters  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEE JONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JULIA BEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alyssa Culbertson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hannah Dahl  |  Overall Experience 
Rating:
5.0

Very positive move-in experience with friendly and helpful staff who were very knowledgeable.

Nancy Serenbetz  |  First Impressions 
Rating:
2.0

I didn't think that it would be so easy.

Mindy nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN ROCCA  |  Online Move In 
Rating:
5.0

Kathy Battali Operates a Ship Shape well run well Organized , Clean Clean Clean Business.

MICHAEL and LISA BRUGH  |  First Impressions 
Rating:
1.0

I ordered a 10x10x10. In the CONTRACT it says 10x10x10 and I got two 5x10. Unacceptable. I believe my storage should be free until I get what was contracted.

Travis Bradford  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Paul Balskus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lore Dickey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Camacho  |  Overall Experience 
Rating:
1.0

My lease ended last night, and I was rushing to get everything out. I showed up to the unit at 10:15, and I couldn’t even get access cause the door was locked. Horrible stressful experience

Ethan Ayers  |  First Impressions 
Rating:
5.0

Great customer service

Cindy Stafford  |  First Impressions 
Rating:
5.0

Would use again only thing is the staff that hooked up trailer did not make sure tail lights were working so I followed them all the way

Dorreen KArtinen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor Catchpole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Stippick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMELA WILKINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy Marino  |  Overall Experience 
Rating:
4.0

Carl was helpful.

Health First Foundation  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA HERNANDEZ RUEDAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB BOEHMER  |  Overall Experience 
Rating:
5.0

This was so easy to rent the storage unit through the app and make payments. Totally happy with the cleanliness. I would totally recommend! Thank you for making my life easier!

Kathy Vanderpluym  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

talyne belka  |  Overall Experience 
Rating:
5.0

Good folks at this store, helpful and nice. Kathy runs a good ship.

Lore Dickey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Knoblock  |  Online Move In 
Rating:
3.0

Did not receive the free disk lock to my storage unit upon moving In. I had an extra and used that to avoid having to track someone to ask. Upon moving into my storage unit there was someone else’s furniture inside. Some staff don’t know answers to basic questions and the staff that they refer to are borderline rude.

Craig Picetti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Burrows  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was very kind and showed me all available units to help me narrow down my selection. Very kind

JOSHUA SCHWARTZ  |  First Impressions 
Rating:
5.0

Move in was so incredibly easy despite being on the 3rd floor. I wish hotels had the same size elevators. The carts were super helpful. Caleb at the flagstaff location was super helpful with online check in.

Ava Holman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy Steele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAELOR HALCOMB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Vanderpluym  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES WILSON  |  First Impressions 
Rating:
2.0

After reserving a Storage Unit, three weeks before, when I got to the site to check in, the unit I was confirmed for was unavailable due to a leak in the facility, and that was the only one of that size they had. There seems to be a disconnect between u-haul.com and the facility’s ability to communicate, and make those revisions necessary online. Customer is left to find out this news only when they check in The on-site GM wouldn’t or couldn’t give me a similar unit for the same confirmed price on the first floor, which was my priority. It’s hard to know if it’s really an issue with U-Haul organization or the GM at the site location. Either way it was not a positive experience. I will say, once I got to my unit, I was pleased with the cleanliness and ease of accessibility to the building.

Retha Lecuyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Berdine McGilvery  |  First Impressions 
Rating:
5.0

Little niceties add up against the competition. Like access door for carts and the carts to go with it . well maintained carts, too. No squeakers, easy to maneuver in tight spots inside the lockers. Well maintained roll doors and lock hasps. I dealt with four of the personnel upon move in and I'm glad I chose this facility.

MARC BOUBONIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmin Chavez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacob Herro  |  Overall Experience 
Rating:
3.0

Service and hours are great. Monthly storage fees are high.

Brenda Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA COCHRAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juliet West  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shelly Strom  |  Overall Experience 
Rating:
5.0

Thank you Karhy

frank sanchez  |  First Impressions 
Rating:
5.0

Took a long time to get first floor unit.

James Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlotte Honyumptewa  |  Overall Experience 
Rating:
5.0

Very convenient and very friendly and helpful staff

Duane Boman  |  Overall Experience 
Rating:
5.0

Need better costumer services I had to wait n hour to get service

Lavina Belin  |  First Impressions 
Rating:
5.0

Savanna, Sarah an the young lady with the brown hair who checked me out of my storage, wonderful!! Give them a big bonus. The day I moved into my storage unit and returned the uhaul truck, these ladies were saw what I was dealing with and stepped up too make the situation better. Thank You Again.... I will be a returning customer, Sincerely Anna Rivas

ANNA RIVAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA COCHRAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN PASSAMANI  |  Overall Experience 
Rating:
5.0

The staff that helped us was informative and knowledgeable. Made the rental easy

ANNA HUDSON  |  First Impressions 
Rating:
5.0

It was easy, staff were extremely helpful and pleasant.

Joseph Mercurio  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Louis Harris  |  Online Move In 
Rating:
5.0

My wife and I are in our 70's and have moved several times. This is the best storage facility we have ever used. Kathy and her crew do a great job.

George Manter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIAN MAZHARI  |  Overall Experience 
Rating:
5.0

The staff are fantastic at this location; these people will go “the extra mile” for their clients.

BRIDGETTE HURT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea BINDER  |  First Impressions 
Rating:
4.0

My only complaint is how hard it was to locate the office. I wandered most of the way around all the buildings before I found the office. Perhaps a few signs directing new customers to the building that has the office. Once I found it, the customer service was outstanding!

JUDITH KELLEY  |  First Impressions 
Rating:
5.0

very clean facility and having carts to transport items from car to locker was very helpful. Expensive but worth every penny

stacey fusco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Colten  |  First Impressions 
Rating:
1.0

I was not honored. Communication between staff lacking. Over charged

Ed Ladd  |  Overall Experience 
Rating:
3.0

Price was a little high but the place is very nice. Price should be high to low depending on level 1 to 3.

Marilyn Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB BOEHMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alicia tsosie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

talyne belka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben DeLaLuz  |  Overall Experience 
Rating:
5.0

Only thing I would appreciate is longer access hours, maybe until 11:00.

William Alarcon  |  First Impressions 
Rating:
4.0

Very nice and accommodating.

Brett Dedardoville  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Yazzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANETTE CHASAN  |  First Impressions 
Rating:
5.0

Very satisfying experience.

Addie Syed  |  Online Move In 
Rating:
4.0

There needs to be some kind of security monitoring…as I was taking items to my storage, I noticed someone intoxicated loitering near the front opening doors trying to get in. There was no one on site to ask him to leave and it was apparent that the person was trespassing and most likely had no official business on the storage property. Aside from that, very clean and convenient.

vukashin stankovich  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BARBARA PAGE  |  Overall Experience 
Rating:
3.0

I made online reservations for a unit that was not actually available on site. It was not available in the new building at the size or price so had to deal with what was available and change the plans I had made from the online. So that sucked...

Tom Neufeld  |  First Impressions 
Rating:
1.0

New facility so constant accusations if you block even made a scratch on the lock handle, always a rule or limitation on what you can and can't do making it very difficult to use the facility. Staff were rude, I could say 100 other things but there's no point I just won't be going there again

Clayton Dobrick  |  Overall Experience 
Rating:
4.0

My move out date was Thursday January the 12th not the 17th.

JACOB FOX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Hayes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Bowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Schiferl  |  Overall Experience 
Rating:
5.0

Professional, helpful employees.

CATHLEEN CONNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HUPPENTHAL  |  Overall Experience 
Rating:
5.0

Thanks for being there when we needed you all!!! Merry Christmas!!!

Lora Tsosie  |  First Impressions 
Rating:
4.0

I would have given an Excellent rating but there aren't enough carts for more than 6 people to move in/out with. They are very small compared to other storage facilities. We moved in on the 30th of the month, and the 1 elevator was slow to get back to each floor with all the people using this facility at the end of the month (and it isn't even half full yet!). The mattress carts are very narrow and useless with large mattresses (which defeats the purpose!). Lastly, it appears that they are filling the 3 story facility from the top-down, and the outside-in, meaning you get the units furthest from the elevator, and several stories higher than needed, requiring more elevator trips! It is extremely aggravating to walk your belonging past dozens of move-in ready units to get to the very last one!! Just seems dumb at best.

RIchard Mosley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Everman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Makowsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Lagies  |  Overall Experience 
Rating:
1.0

My contract was terminated for reasons which were completely made up, but the manager called Kathy claimed to have video of me in the restroom. Apparently using the restrooms is a breach of contract.

Eric Lucero  |  Overall Experience 
Rating:
2.0

Making reservations online was a waste of time as I had to give the same details all over again. The staff told me “we’re supposed to use it(online reservations) but we dont.” I also did not get the month of storage that I had a code for in the online reservation. When I asked, I was told I did not qualify for the free month. The doors did not respond to the key pad reliably. We frequently had to use the pedestrian door in order to access the building as the loading doors would not open. The advertised facility hours were not what was implemented. 24 hour access was advertised but it was only open during office hours.

Rodolfo Cancel  |  Overall Experience 
Rating:
3.0

They need to offer longer hours to use storage unit at least till 9 pm Monday through Friday . That would help a lot for those who can't make it there by 5 pm

Richard Morrissey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Virgil Overbo  |  Overall Experience 
Rating:
5.0

Great experience with staff, very well maintained storage facility

MICHAEL SMITH  |  First Impressions 
Rating:
5.0

Whippel helped me and was very knowledgeable and friendly and it was freezing cold snow storm! He still maintained a polite disposition and great attitude! Hard to find these days!

Diana Roza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Everman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maddison Carroll  |  Overall Experience 
Rating:
5.0

The Flagstaff facility was very helpful. They provided me with what I needed and also provided me with some much needed information about a trailer I rented from another facility.

Josh Clevinger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter Himmelwright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Hales  |  Overall Experience 
Rating:
5.0

Please consider adding lights in the units or plugs where tenants can add a lamp.

Justin Copp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT BARE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Haynie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sallie Hasseltine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMA YAZZIE  |  First Impressions 
Rating:
4.0

Relax on customers just for a moment of two. That means give them second time. I always give second chance or more.

Mikhai Khan  |  Overall Experience 
Rating:
5.0

Access hour should at least be around 9pm. 7am is well convenient. Hey not my fault neither you either. But you know I just thought about it 9pm look yummy, if you think of it. Moreover you don't have to change as you're.

Mikhai Khan  |  First Impressions 
Rating:
5.0

I didn’t get the young lady’s name, but she was very helpful along with the young man who rented me the storage unit

Keith Ormonde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HORNE  |  First Impressions 
Rating:
3.0

The ladies that helped us were kind, patient and helpful despite that this location is very busy with a long wait. The reason I would not recommend is the access hours. I will have to find another storage facility as soon as I can. After a long wait, it’s a mad rush to get everything unloaded and make sure you have what you need before closing. If you forget anything … too late. Not only are the units more expensive by comparison but then if you forget anything and remember after hours, you find yourself at the store buying things you already have but can’t get to because UHaul’s access hours suck. So despite the wonderful manager and employees, I will be looking for another place to keep my things.

Dana Laack  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacqueline Cheek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gavin randall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Bosh  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEBRA PUGH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kallister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALISSA HEAP  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis Hannewald  |  Overall Experience 
Rating:
5.0

The staff were very friendly, extremely helpful, and clear and concise with instructions. The facility is brand new and clean. Definitely the best!

Robyn Marschke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMIE BEGAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM ADKISON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara Fowler  |  First Impressions 
Rating:
5.0

There is a female worker that goes above and beyond for this location, several times I witnessed her running to and from trucks, than this past weekend she was cleaing the entire inside of storage units. I don't know her name but she is excellent.

Luis Lopez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA PAGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN FERGUSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben DeLaLuz  |  First Impressions 
Rating:
5.0

A key point: After renting a vehicle I was offered one month's free rent. Deal clincher.

George Manter  |  First Impressions 
Rating:
3.0

While the facility was clean and staff decently nice, I dont understand the point of being on a call log for 3 plus months only to be told that they are taking care of anyone who walks in instead of people who have been waiting. So rather than waiting for a call I went in to get a unit. Still upset as I was told time and time again the call log would be one of the first people in the building and we would be called when the location opened. That never happened . Had to call 5 total times in the month of August just to figure out they were even allowing people in.

Tyler Moses  |  First Impressions 
Rating:
2.0

Gorgeous facility… The redhead associate literally watched me walk in, turned around and if “ughhhh” could have been written over her body language, it was. She then did not know how to check me into a rental. Need some training on that you have a lot of empty units to rent and they’ll need to know how to use your system. I’m irritated you have so many empty and available ground floor units and you wouldn’t give up your best real estate to first customers. Loved the elevator super grateful, was spacious enough for everything I had. The carts are a lifesaver. Made everything super convenient The inside of the uhaul literally said first month free with a 1-way rental. Confused as to why free=$249.00 Staff seemed annoyed that we were moving in. Got a 4:30 reminder they were closing at 5 and the door will be locked even though we were down to a few large items left to move in. She was gracious enough to allow us to fully unload the uhaul, into the unit I just spent $250 on, from the truck I just spent $700 on and $400 for gas. I’m not sure how much you pay your employees but for me, that’s a very large amount of money to budget. . And to not feel appreciated or respected as a paying customer was a little frustrating. Just didn’t appreciate the pressure simply because you don’t have your access figured out. I received a PIN number that opens the door and then was told it’s not working. . Not my fault you don’t have it together, and not your associates that are off at 5 either. You should have a plan for that in place without forcing your employees to stay late in case a customer needs to finish unloading 15 minutes. She was visibly annoyed, and so was I. We could have unloaded much faster…. Into one of the many many available ground floor units.. but I had to ride the fancy elevator 20 times, and she had to wait 20 minutes after her shift was over. There are huge puddles throughout your dirt parking lots, you get a lot of rain and snow you should have better plan for property management. Again, gorgeous brand new storage facility. You should consider better directional signage when it comes to rentals, returns, storage, etc. with all the additions you all have done. And the multiple entrances you now have. Huntington is a busy little street easy to turn into the wrong entrance then have to dodge lakes and 50 trucks and trailers to make your way back. Did appreciate the same day rental and move in, very convenient. Your associate indicated they would walk me through after hours drop off of my U-Haul truck, that didn’t happen but that was nice of them to offer? I guess? The lot was full of trucks returning, well organized chaos and a lot of inventory to manage impressive job. I’m only hoping to utilize your gorgeous facility for a month or two but I hope this feedback helps!

Justin Copp  |  First Impressions 
Rating:
4.0

Clean facility. Staff super friendly. Access to the units was all that prevented from 5 star. It is difficult and confusing to get in and if it is busy and someone is dropping a trailer when trying to leave it is impossible the way you came in and I found by trial there is another way out. Just no signage there are alternate paths.

SHANNON MANSFIELD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZACHARY MORTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Lagies  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Johns  |  First Impressions 
Rating:
4.0

didn't bring a headlamp - pretty dark in those rooms!

Jane Brunson  |  Overall Experience 
Rating:
5.0

Savanah was excellent

Luis Lopez  |  First Impressions 
Rating:
2.0

The bathrooms are out of service indefinitely, so we have to walk all the way to the office and use the one restroom there.

Gabriel Estrada  |  First Impressions 
Rating:
5.0

Wish I remembered the name of the young man who checked us in at the Flagstaff Huntington Drive facility yesterday late morning. He was great. Also the gal on the phone when I called in the morning.

Jane Brunson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Beltran  |  First Impressions 
Rating:
4.0

Nice place overall. Parking lot is a little cramped so its hard to park close to the storage room doors but they are adding on to the facility which should fix that problem.

Todd Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keayra Benavidez  |  First Impressions 
Rating:
5.0

Staff at the Flagstaff Uhaul location was fantastic! Excellent customer service; incredibly helpful, patient, informative, flexible… ten stars!!! Shout out to Caleb and Kyle! Thank you!

Nancy Clingan  |  Online Move In 
Rating:
5.0

Thanks for finding and suggesting a reasonable space to accommodate my things. Pleasure to do business with you.

Deeikee Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy Mautz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachel Francoeur  |  Overall Experience 
Rating:
5.0

I had an excellent experience yesterday. The woman at U Haul who rented my storage space could not have been more helpful and friendly. I am 72 and she found a space that was more convenient for me and spent much time in explaining the storage and facilities. I strongly recommend the Flagstaff U Haul!

Jennifer Pritchard  |  First Impressions 
Rating:
5.0

We had our storage unit for 6 years and had excellent service at all times.

TAMERA WINTERBERG  |  Overall Experience 
Rating:
3.0

Unit was described as 5' wide x 10' long, 6' high. Upon entering the unit, the fire suppression pipes running through the top of the unit effectively reduce the usable space to just over 5' tall. This unit (potential renters should be advised of this before renting and units like this should not be rented for the same price as a unit that has full use of a 6' ceiling.

Wendi Merritt  |  First Impressions 
Rating:
5.0

Uhaul employees were easy to work with and helpful!! Storage unit was clean. Highly recommend.

MELISSA RHODES  |  Overall Experience 
Rating:
3.0

My rent went up year after year , why? Nothing better happened as far as my space was concerned. The facility wasn't improved. Nothing changed in 5 years except my rent went up.

Candace Kaplan  |  Overall Experience 
Rating:
5.0

All of the staff were super friendly and helpful with my storage unit. Also, when my key got stuck in my uhaul lock one of the staff fixed it . quickly and gave me a new lock for free. thank you!

Travis La Macchia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane warrem  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea Durden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea Durden  |  First Impressions 
Rating:
5.0

Rented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!

Patricia Alexander  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kailey Loesch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Arens  |  Overall Experience 
Rating:
5.0

Marcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I’m so thankful and would definitely recommend this location to anyone.

Shelley Kessler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany Otsuki  |  Overall Experience 
Rating:
5.0

Really appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn’t ask for it but was noticed struggling I guess. Thank you.

Ruth Little  |  First Impressions 
Rating:
5.0

The storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.

ALEXANDER WARTHEN  |  Overall Experience 
Rating:
2.0

The manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk to

CINDY RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Darling  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deborah davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Darling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Jennings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Maust  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Thybony  |  First Impressions 
Rating:
5.0

Staff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I’m sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!

Stephanie Cullen  |  Overall Experience 
Rating:
5.0

Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!

rosalina lane  |  Overall Experience 
Rating:
5.0

I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.

Sherry Sanders  |  First Impressions 
Rating:
4.0

Everything was fine! Thank you!

La Keysha D Presley  |  Overall Experience 
Rating:
5.0

This facility has always bent over backwards to help me with all my rental needs. Highly recommend them

Richard Hein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Bridgman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blake Cundick  |  Overall Experience 
Rating:
4.0

They even cleaned the connection to the trailer.

La Keysha D Presley  |  First Impressions 
Rating:
5.0

We also have a storage unit in Anthem Uhaul. Have been pleased with both

Debbie Maust  |  First Impressions 
Rating:
4.0

It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.

Kevin Robbins  |  Overall Experience 
Rating:
4.0

The assistant could have given clearer instruction on how to couple and uncouple the trailer

Patrick Mccarroll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Brockman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose delahoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliana-Joy Werner  |  Overall Experience 
Rating:
4.0

Two 7’ sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?

Linda Valenzuelamatthews  |  Online Move In 
Rating:
5.0

The staff is always very friendly and helpful.

Gertrude Magnuson  |  Overall Experience 
Rating:
3.0

Storage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units

Andrew Loper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie Street  |  Overall Experience 
Rating:
5.0

The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.

Jonathan Green  |  First Impressions 
Rating:
5.0

Kathy has been excellent. Very understanding and accommodating. Thank you!

Jermaine Sims  |  Overall Experience 
Rating:
2.0

Rate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands

Gloria Rodriguez  |  Overall Experience 
Rating:
5.0

Very well treated at both ends, Boulder and Flagstaff.

Neal Rohr  |  First Impressions 
Rating:
5.0

Online booking and check in were easy, facility was clean and easy to navigate

Jay Lusher  |  First Impressions 
Rating:
5.0

Very helpful staff. Check out was a breeze thank you Michelle

michelle scott  |  Overall Experience 
Rating:
4.0

very accommodating for your needs.

Rebecca Johnson  |  Overall Experience 
Rating:
5.0

Tom was very knowledgeable, helpful and friendly. Thx!

Timothy Dana  |  First Impressions 
Rating:
5.0

Always ready to help. A great experience overall.

John Rissmiller  |  First Impressions 
Rating:
5.0

I am very satisfied with the storage unit and the truck rental.

David BRadley  |  First Impressions 
Rating:
4.0

Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!

Ohryn Archers  |  Overall Experience 
Rating:
4.0

Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.

Rebecca Johnson  |  First Impressions 
Rating:
5.0

Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.

Cheryl Bridgman  |  Overall Experience 
Rating:
5.0

Storage facility is excellent, staff is friendly and helpful.

KARL NACHTSHEIM  |  Overall Experience 
Rating:
5.0

Staff was wonderful

Linda Bryan  |  Overall Experience 
Rating:
5.0

Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!

Ruth Lopez  |  First Impressions 
Rating:
5.0

Excellent service

Gunnar Mein  |  Overall Experience 
Rating:
5.0

Enjoyed the experience.

bill ferrell  |  Overall Experience 
Rating:
5.0

Great experience throughout the process.

Brian Dunne  |  Overall Experience 
Rating:
5.0

Friendly and hard-working staff, on the phone and in person.

GEORGE PRO  |  Overall Experience 
Rating:
5.0

OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.

Gloria Rodriguez  |  Reservation 
Rating:
5.0

The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.

Linda Bryan  |  Reservation 
Rating:
5.0

Thank you

MANUEL GONZALEZ  |  Overall Experience 
Rating:
1.0

I’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.

Sarah Pugsley  |  Overall Experience 
Rating:
5.0

I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.

andragayle pye  |  Overall Experience 
Rating:
2.0

WAY too expensive and of course im required to use the most expensive lock you sell

jake kemp  |  Overall Experience 
Rating:
4.0

There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i

sally raynes  |  Overall Experience 
Rating:
1.0

Units are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculous

jake kemp  |  Reservation 
Rating:
5.0

Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.

Victor Rogus  |  Overall Experience 
Rating:
2.0

Store building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and wait

karissa nix  |  Overall Experience 
Rating:
5.0

Good experience.Would choose U-Haul for futture moving & storage needs.

Joshua Goldberg  |  Overall Experience 
Rating:
1.0

The rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.

Amy Gordon  |  Overall Experience 
Rating:
2.0

Saturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad news

Fred friedl  |  Overall Experience 
Rating:
2.0

I tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.

christopher jones  |  Overall Experience 
Rating:
4.0

The staff was amazing!!!

Samantha Baxter  |  Overall Experience 
Rating:
1.0

Terrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuff

marisa hernandez  |  Overall Experience 
Rating:
5.0

NA

LEE GAULT  |  Overall Experience 
Rating:
5.0

The staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!

mike capizzi  |  Overall Experience 
No reviews have been submitted for this location.

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