Comentarios de los clientes para U-Haul Moving & Storage of Flagstaff

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Flagstaff

Clasificación general:

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NEAL W.
Clasificación:

Couldnt be better.

Gary F.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

El cliente no dejó un comentario.

Nancy H.
Clasificación:

El cliente no dejó un comentario.

KATHRYN S.
Clasificación:

All service was excellent.

ZACHARIAH P.
Clasificación:

friendly staff, great fast service and easy to rent from.

KEITH F.
Clasificación:

El cliente no dejó un comentario.

RYAN H.
Clasificación:

El cliente no dejó un comentario.

JOSHUA S.
Clasificación:

El cliente no dejó un comentario.

Steven C.
Clasificación:

Excellent service upon arrival. No waiting, easy in and out. Thank you.

Tyler T.
Clasificación:

The boys st the desk were great very hrlpful.

BRIAN C.
Clasificación:

El cliente no dejó un comentario.

Anton C.
Clasificación:

El cliente no dejó un comentario.

Jason K.
Clasificación:

Give customers the $50 discounts you promise them when you reschedule them 3 times. My bill was never discounted. Also, I returned the truck after hours and locked keys in the car when taking odometer picture. When I called for Safe Trip assistance, your agent could not find my order. They almost charged me for the lockout service. He thinks it was because I had already checked it in. But how could my name no longer be connected that truck? Makes no sense. If I returned it damaged, I'm pretty sure you would be able to connect me to that truck.

REUBEN S.
Clasificación:

El cliente no dejó un comentario.

Alice D.
Clasificación:

it was fine. I just dropped off the trailer.

Ryan Y.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS S.
Clasificación:

Great van, great service, thanks everyone!

JOANNA A.
Clasificación:

Not have rude staff. Customer service is out the door with you guys. I own a small business and would not tolerate my staff being rude to my customers. That's the problem... Uhaul is so big-you guys don't care.

April P.
Clasificación:

El cliente no dejó un comentario.

SHERRY S.
Clasificación:

Great customer service checking in and checking out!!!

PAUL F.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS C.
Clasificación:

El cliente no dejó un comentario.

Ray S.
Clasificación:

My only complaint is that I was charged for a utility dolly, but I didn't use it. Yes, I did order it, but I didn't need it after all, and I mentioned to your associate that I didn't use it, the seal wasn't broken. I don't think I should have been charged for it, but it is what it is.

DAVID H.
Clasificación:

very easy pick up and drop off, no waiting, very helpful in any information i needed. excellent pricing compared to penske.

Daniel H.
Clasificación:

El cliente no dejó un comentario.

ANDERS L.
Clasificación:

Happy professional people. Caught the text message with images of vehicle condition and approvals a bit late since I didn't know it was coming. Good location. Efficient crew.

rosalina l. | Overall Experience |
Clasificación:

Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!

Shelly A.
Clasificación:

The gentleman that helped us were extraordinary really nice and very helpful. They did everything in their power to ensure we got exactly what we needed.

Roy R.
Clasificación:

El cliente no dejó un comentario.

CHARLES W.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

When I tried to call the location, after a few minutes I get routed to corporate - The people there were extremely off-putting and rude. The people at the Flagstaff location were very kind and accommodating. When I called, however, I simply asked the status of my Upod delivery and the person on the phone said, "So, what's your question?" Like I'm an idiot for asking, then said "It's in transit, could be now, could be 11:59pm" -- by calling the office directly, they confirmed it arrived and let me access it that day. I had to call three times to finally connect to a decent human that didn't treat me like a freaking moron for asking.

FRED C.
Clasificación:

El cliente no dejó un comentario.

JACQUILENE F.
Clasificación:

El cliente no dejó un comentario.

JUSTIN C.
Clasificación:

Didn't catch either of the gentleman's names but everyone was super helpful made the transaction easy start to finish. Thanks, UHAUL guys!

STEVE R.
Clasificación:

El cliente no dejó un comentario.

Kelly D.
Clasificación:

I had an almost impossible time picking up via mobile but the onsite staff had me out the door and on the road in minutes compared to the process it was with the mobile pickup. Kudos to the rep who took care of me, someone should buy the guy lunch.

JARED T.
Clasificación:

El cliente no dejó un comentario.

Serena S.
Clasificación:

El cliente no dejó un comentario.

Katelyn B.
Clasificación:

El cliente no dejó un comentario.

JUAN H.
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

Equipment reserved was “not available”.

TOMASINA Y.
Clasificación:

El cliente no dejó un comentario.

MARK M.
Clasificación:

El cliente no dejó un comentario.

THOMAS S.
Clasificación:

Very easy to return equipment. Helpful and courteous.

Sherry S. | First Impressions |
Clasificación:

I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.

Shannon L.
Clasificación:

El cliente no dejó un comentario.

errol B.
Clasificación:

El cliente no dejó un comentario.

Travis M.
Clasificación:

Great service and appreciated all the great employees

Kody B.
Clasificación:

El cliente no dejó un comentario.

SHANE H.
Clasificación:

El cliente no dejó un comentario.

Randy C.
Clasificación:

The phone reservation went great. Had no issues with the pickup or drop off. I like that I can pick up at 7am.

Garrett H.
Clasificación:

I came in late Saturday, I had been driving during a snow storm from Colorado to Arizona. My car was practically frozen to the trailer. The team that was working there worked for 30 minutes to try and get my car off, and they did!

WILSON A.
Clasificación:

Outstanding service and fast, especially the girl who help me. She was from globe, AZ, therefore I knew I was being told everything about service I was getting. Very experience

George C.
Clasificación:

El cliente no dejó un comentario.

Christopher T.
Clasificación:

El cliente no dejó un comentario.

MICHAEL D.
Clasificación:

Counter staff had a horrible attitude, that is unless you are a regular they seem to be treated as every customer should be.

La Keysha D P. | Overall Experience |
Clasificación:

Everything was fine! Thank you!

LAUREN G.
Clasificación:

El cliente no dejó un comentario.

Richard H. | Overall Experience |
Clasificación:

This facility has always bent over backwards to help me with all my rental needs. Highly recommend them

Cheryl B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Luis L.
Clasificación:

Wonderful people and service.

Michael G.
Clasificación:

El cliente no dejó un comentario.

jesse H.
Clasificación:

El cliente no dejó un comentario.

Blake C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jordan V.
Clasificación:

El cliente no dejó un comentario.

JOSE M.
Clasificación:

Please see that the computers are up to date and there are no double charges as in my case today on returned to this location. Thank you., Over all its always a plus to rent from this point.

sharon H.
Clasificación:

El cliente no dejó un comentario.

Taylor L.
Clasificación:

Nothing, the employees and management were a delight. Maybe Christmas bonuses?

Andrew G.
Clasificación:

El cliente no dejó un comentario.

Orville W.
Clasificación:

El cliente no dejó un comentario.

JASON H.
Clasificación:

El cliente no dejó un comentario.

WILLIAM T.
Clasificación:

El cliente no dejó un comentario.

Dan S.
Clasificación:

Allow me to reserve a rental online for longer than 24 hours.

CONDE S.
Clasificación:

El cliente no dejó un comentario.

DAVID P.
Clasificación:

Our experience with your company was exceptional!

John A.
Clasificación:

El cliente no dejó un comentario.

SILVIO G.
Clasificación:

After hour drop off was safe with plenty of lights and cameras.

Rhea M.
Clasificación:

Excellent customer service, safe, extremely good service! Friendly!

Mark S.
Clasificación:

I used 24/7. Was annoyed having to take all those pics in the cold and the dark. Besides, I'm guessing you don't trust customers' input and check gas gauge, mileage and condition regardless.

Emily B.
Clasificación:

El cliente no dejó un comentario.

Elias M.
Clasificación:

El cliente no dejó un comentario.

Laura K.
Clasificación:

grateful

Ronald S.
Clasificación:

El cliente no dejó un comentario.

JACQUELYN A.
Clasificación:

Excellent customer service, easy, smooth rental

Joseph E.
Clasificación:

I waited in line for 16 minutes to get my truck. I thought that was terrible and wished that I has choosen to use the app to get my truck. I feel like there should be more staff available at check in.

Teresa D.
Clasificación:

Clean outside windshield and windows. Inside tuck was clean.

TRISTAN K.
Clasificación:

Awesome friendly service from Nigel and the gal at drop off!

JAMES N.
Clasificación:

Help was great

mark M.
Clasificación:

Nigel was awesome during the rental.

La Keysha D P. | First Impressions |
Clasificación:

They even cleaned the connection to the trailer.

JAY O.
Clasificación:

Said no to recommending only because I would never trust U-Haul to get it right.

Robyn W.
Clasificación:

El cliente no dejó un comentario.

Josh R.
Clasificación:

El cliente no dejó un comentario.

Jayme D.
Clasificación:

El cliente no dejó un comentario.

karen C.
Clasificación:

The Lady owner? Was able to work out my needs promptly and kindly

RYAN C.
Clasificación:

They did a good job.

Karl E.
Clasificación:

Pick up rental, allowed to tow your own trailer, is a great offering. Worked out perfectly.

Curtis R.
Clasificación:

El cliente no dejó un comentario.

VERA S.
Clasificación:

El cliente no dejó un comentario.

PETER D.
Clasificación:

Very nice and professional staff. No improvement needed.

CHARLES F.
Clasificación:

El cliente no dejó un comentario.

ALBERT G.
Clasificación:

The windshield was filthy. Everything else was satisfactory.

ANDREW M.
Clasificación:

In and out in about 10 mins.. The staff were attentive and friendly.

ERNEST B.
Clasificación:

Windshield had not been cleaned. My only complaint

Jordan D.
Clasificación:

What's the point of online pickup if it takes forever and you have to go inside to talk to someone anyway

Katherine R.
Clasificación:

Nothing! It was great!

Debbie M. | First Impressions |
Clasificación:

We also have a storage unit in Anthem Uhaul. Have been pleased with both

Kevin R. | Overall Experience |
Clasificación:

It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.

Patrick M. | First Impressions |
Clasificación:

The assistant could have given clearer instruction on how to couple and uncouple the trailer

Debbie P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

John N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

rose d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Juliana-Joy W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Linda V. | Online Move In |
Clasificación:

Two 7’ sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?

gert m. | Overall Experience |
Clasificación:

The staff is always very friendly and helpful.

Andrew L. | Overall Experience |
Clasificación:

Storage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units

Natalie S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jonathan G. | First Impressions |
Clasificación:

The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.

Jermaine S. | Overall Experience |
Clasificación:

Kathy has been excellent. Very understanding and accommodating. Thank you!

Gloria R. | Overall Experience |
Clasificación:

Rate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands

Neal R. | First Impressions |
Clasificación:

Very well treated at both ends, Boulder and Flagstaff.

Jay L. | First Impressions |
Clasificación:

Online booking and check in were easy, facility was clean and easy to navigate

michelle s. | Overall Experience |
Clasificación:

Very helpful staff. Check out was a breeze thank you Michelle

Rebecca J. | Overall Experience |
Clasificación:

very accommodating for your needs.

TIMOTHY D. | First Impressions |
Clasificación:

Tom was very knowledgeable, helpful and friendly. Thx!

John R. | First Impressions |
Clasificación:

Always ready to help. A great experience overall.

David B. | First Impressions |
Clasificación:

I am very satisfied with the storage unit and the truck rental.

Ohryn A. | Overall Experience |
Clasificación:

Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!

Rebecca J. | First Impressions |
Clasificación:

Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.

Cheryl B. | Overall Experience |
Clasificación:

Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.

KARL N. | Overall Experience |
Clasificación:

Storage facility is excellent, staff is friendly and helpful.

LINDA B. | Overall Experience |
Clasificación:

Staff was wonderful

Ruth L. | First Impressions |
Clasificación:

Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!

Gunnar M. | Overall Experience |
Clasificación:

Excellent service

bill f. | Overall Experience |
Clasificación:

Enjoyed the experience.

Brian D. | Overall Experience |
Clasificación:

Great experience throughout the process.

GEORGE P. | Overall Experience |
Clasificación:

Friendly and hard-working staff, on the phone and in person.

Gloria R. | Reservation |
Clasificación:

OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.

LINDA B. | Reservation |
Clasificación:

The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.

MANUEL G. | Overall Experience |
Clasificación:

Thank you

Sarah P. | Overall Experience |
Clasificación:

I’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.

andragayle p. | Overall Experience |
Clasificación:

I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.

jake k. | Overall Experience |
Clasificación:

WAY too expensive and of course im required to use the most expensive lock you sell

sally r. | Overall Experience |
Clasificación:

There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i

jake k. | Reservation |
Clasificación:

Units are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculous

Victor R. | Overall Experience |
Clasificación:

Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.

karissa n. | Overall Experience |
Clasificación:

Store building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and wait

Joshua G. | Overall Experience |
Clasificación:

Good experience.Would choose U-Haul for futture moving & storage needs.

Amy G. | Overall Experience |
Clasificación:

The rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.

Fred f. | Overall Experience |
Clasificación:

Saturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad news

christopher j. | Overall Experience |
Clasificación:

I tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.

Samantha B. | Overall Experience |
Clasificación:

The staff was amazing!!!

marisa h. | Overall Experience |
Clasificación:

Terrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuff

LEE G. | Overall Experience |
Clasificación:

NA

mike c. | Overall Experience |
Clasificación:

The staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!

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