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Jacqueline C. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Flagstaff
Testimonials From Recent Customers
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I returned on time (initially) but asked a staff member about keeping the vehicle for an additional 90 minutes. He checked, verified no reservations existed for the truck and then told me I was good to go. But then I get a call asking where the vehicle is and that I'm late. So there isn't any communication on someone's part and it wasn't mine.
James S.Very nice people
CHARLES S.Put him or her in connection with a uhaul full service center to start with a ful service center can better help the customer such as Brittany at the Moscow Center. Also the Flagstaff center they were professional in their dealings.
john E.Exceptional Excellent
Jennifer E.Everything was great!
JAMES C.Thank you. It was useful and I appreciated the service.
Sally E.The computer systems do not communicate well between Moving.com and uhaul. Also you should make everone sign in to make a reseration so they can find their reservation. Also, don't put a reservation under the driver. Put it under the name and telephone number of the person making the reservation,so everyone, including uhaul can find it. Also, stop sending so many request for reviews, contracts,etc. Have a user of your services give your programmers advice on improving your software. Too many ptoblems to list here!
Duane B.The staff were very friendly, extremely helpful, and clear and concise with instructions. The facility is brand new and clean. Definitely the best!
Robyn M. | First ImpressionsExcellent service!
Bruce T.Every employee at the Flagstaff U-Haul location was amazing! They were all knowledgeable, helpful and courteous. The owner, Cathy, was really fantastic! I felt very comfortable in every step of my move across the country. Using the U-Boxes was a easy and safe way to move our belongings.
Alfred K.Every employee at the Flagstaff U-Haul location was amazing! They were all knowledgeable, helpful and courteous. The owner, Cathy, was really fantastic! I felt very comfortable in every step of my move across the country. Using the U-Boxes was a easy and safe way to move our belongings.
Alfred K.The uhaul leaked. Top shelf on both the left and right leaked and boxes got damaged. Books inside one box were wet. This part is for corporate uhaul: I rented the uhaul for Williams, AZ. The confirmation email had no notice stating my location had changed. The new location delayed my trip by 3 hours. Any changes to a reservation NEED TO BE HIGHLIGHTED AND BOLD.
ElizabethP M.Truck a little dirty inside the cab.
Ashley B.Very friendly and efficient staff
NATALIE B.Need more help! Manager was rude to customer before me. Very upsetting to hear how she treated this person
Maude G.Efficient and professional.
Larry K.There is a female worker that goes above and beyond for this location, several times I witnessed her running to and from trucks, than this past weekend she was cleaing the entire inside of storage units. I don't know her name but she is excellent.
Luis L. | Overall ExperienceSee comments above
Jill W.All was good, no suggestions for change
eddie S.The passenger side mirror was loose and wouldn't stay in place. This is a safety hazard. I forgot to report it at drop off. Equipment # TM2847H
Jennifer M.A key point: After renting a vehicle I was offered one month's free rent. Deal clincher.
George M. | First ImpressionsWhile the facility was clean and staff decently nice, I dont understand the point of being on a call log for 3 plus months only to be told that they are taking care of anyone who walks in instead of people who have been waiting. So rather than waiting for a call I went in to get a unit. Still upset as I was told time and time again the call log would be one of the first people in the building and we would be called when the location opened. That never happened . Had to call 5 total times in the month of August just to figure out they were even allowing people in.
Tyler M. | First ImpressionsI wouldn't change anything. Abby was great!
GEORGE M.Staff is always courteous and professional. Thanks
DAVID L.The girl was very sweet and knowledgeable
Darrell G.Got a personal phone call from the general manager to straighten out some issues I had. Mobile check in after hours did not provide me a confirmation the unit had been returned. Still have not heard from another representative to help confirm the rental was returned early.
Justin C.Abby was amazing. A most valuable asset to your organization. Don't lose that one.
Ronald S.Driver's seat was badly ripped
DANIEL F.Gorgeous facility… The redhead associate literally watched me walk in, turned around and if "ughhhh" could have been written over her body language, it was. She then did not know how to check me into a rental. Need some training on that you have a lot of empty units to rent and they'll need to know how to use your system. I'm irritated you have so many empty and available ground floor units and you wouldn't give up your best real estate to first customers. Loved the elevator super grateful, was spacious enough for everything I had. The carts are a lifesaver. Made everything super convenient The inside of the uhaul literally said first month free with a 1-way rental. Confused as to why free=$249.00 Staff seemed annoyed that we were moving in. Got a 4:30 reminder they were closing at 5 and the door will be locked even though we were down to a few large items left to move in. She was gracious enough to allow us to fully unload the uhaul, into the unit I just spent $250 on, from the truck I just spent $700 on and $400 for gas. I'm not sure how much you pay your employees but for me, that's a very large amount of money to budget. . And to not feel appreciated or respected as a paying customer was a little frustrating. Just didn't appreciate the pressure simply because you don't have your access figured out. I received a PIN number that opens the door and then was told it's not working. . Not my fault you don't have it together, and not your associates that are off at 5 either. You should have a plan for that in place without forcing your employees to stay late in case a customer needs to finish unloading 15 minutes. She was visibly annoyed, and so was I. We could have unloaded much faster…. Into one of the many many available ground floor units.. but I had to ride the fancy elevator 20 times, and she had to wait 20 minutes after her shift was over. There are huge puddles throughout your dirt parking lots, you get a lot of rain and snow you should have better plan for property management. Again, gorgeous brand new storage facility. You should consider better directional signage when it comes to rentals, returns, storage, etc. with all the additions you all have done. And the multiple entrances you now have. Huntington is a busy little street easy to turn into the wrong entrance then have to dodge lakes and 50 trucks and trailers to make your way back. Did appreciate the same day rental and move in, very convenient. Your associate indicated they would walk me through after hours drop off of my U-Haul truck, that didn't happen but that was nice of them to offer? I guess? The lot was full of trucks returning, well organized chaos and a lot of inventory to manage impressive job. I'm only hoping to utilize your gorgeous facility for a month or two but I hope this feedback helps!
Justin C. | First ImpressionsClean facility. Staff super friendly. Access to the units was all that prevented from 5 star. It is difficult and confusing to get in and if it is busy and someone is dropping a trailer when trying to leave it is impossible the way you came in and I found by trial there is another way out. Just no signage there are alternate paths.
SHANNON M. | Overall ExperienceThey have excellent customer service, they are professional and have all you need for your moving experience.
Latisha B.I know that nobody will probably read this but ... I made my reservation on line , took me about 20 min. to do & printed out my conformation . When I arrived at the U-Haul office I showed my printed conformation at the desk but they didn't even want to look at it & went on to ask me all the information over again . Why bother doing it on line if know one uses it ???
Bob U.Best place in city of Flagstaff to rent equipment. Biggest issue is the access to facility. Due to City of Flagstaff traffic and street design getting in an out of facility is overly complicated especially is there are more than one renters returning or picking up.
Lisa G.Fast and seamless process. Will use them again.
Will P.Friendly service, thanks!
Jeremy S.Whole different attitude and customer service that wasn't inviting or pleasing
Michael N.Nice people,
Jon S.Highly recommended!!!! At the end of NAU school year all storage facilities were sold out but surprisingly UHaul had U Boxes ( wooden containers) available. It was perfect amount of space. Stored a love seat and many other items. Staff was friendly and very accommodating. Kathy was fantastic…. So helpful! Highly recommend them.
Angie P.Excellent experience on a busy Friday. Great job!
Jeffrey S.Extremely efficient return - finished in minutes. Impressed with the number of trucks available at this location.
David D.The employee that hooked up the trailer wrapped the chain bizarre. When we drove off, the chains ripped off our wire bracket. We had to unchain and buy bolts to bolt things back down. So it was unfortunately not what we had planned. But the renting process pick up and drop off was great! The trailer worked out well.
Leigh C.I used a U-Box to store my things for a few weeks since they were out of storage units. It ended up working out just fine. I am grateful that U-Haul offered 1 month of free storage with a one way rental.
HEATHER S.didn't bring a headlamp - pretty dark in those rooms!
Jane B. | Overall ExperienceSavanah was excellent
Luis L. | First ImpressionsThe bathrooms are out of service indefinitely, so we have to walk all the way to the office and use the one restroom there.
Gabriel E. | First ImpressionsWish I remembered the name of the young man who checked us in at the Flagstaff Huntington Drive facility yesterday late morning. He was great. Also the gal on the phone when I called in the morning.
Jane B. | First ImpressionsNice place overall. Parking lot is a little cramped so its hard to park close to the storage room doors but they are adding on to the facility which should fix that problem.
Todd W. | Overall ExperienceStaff at the Flagstaff Uhaul location was fantastic! Excellent customer service; incredibly helpful, patient, informative, flexible… ten stars!!! Shout out to Caleb and Kyle! Thank you!
Nancy C. | Online Move InThanks for finding and suggesting a reasonable space to accommodate my things. Pleasure to do business with you.
Deeikee W. | First ImpressionsI had an excellent experience yesterday. The woman at U Haul who rented my storage space could not have been more helpful and friendly. I am 72 and she found a space that was more convenient for me and spent much time in explaining the storage and facilities. I strongly recommend the Flagstaff U Haul!
Jennifer P. | First ImpressionsWe had our storage unit for 6 years and had excellent service at all times.
TAMERA W. | Overall ExperienceUnit was described as 5' wide x 10' long, 6' high. Upon entering the unit, the fire suppression pipes running through the top of the unit effectively reduce the usable space to just over 5' tall. This unit (potential renters should be advised of this before renting and units like this should not be rented for the same price as a unit that has full use of a 6' ceiling.
Wendi M. | First ImpressionsUhaul employees were easy to work with and helpful!! Storage unit was clean. Highly recommend.
MELISSA R. | Overall ExperienceMy rent went up year after year , why? Nothing better happened as far as my space was concerned. The facility wasn't improved. Nothing changed in 5 years except my rent went up.
Candace K. | Overall ExperienceAll of the staff were super friendly and helpful with my storage unit. Also, when my key got stuck in my uhaul lock one of the staff fixed it . quickly and gave me a new lock for free. thank you!
Travis L. | Overall ExperienceRented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!
Patricia A. | Overall ExperienceMarcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I'm so thankful and would definitely recommend this location to anyone.
Shelley K. | First ImpressionsReally appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn't ask for it but was noticed struggling I guess. Gracias.
Ruth L. | First ImpressionsThe storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.
ALEXANDER W. | Overall ExperienceThe manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk to
CINDY R. | Overall ExperienceStaff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I'm sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!
Stephanie C. | Overall ExperienceThank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!
rosalina l. | Overall ExperienceI am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.
Sherry S. | First ImpressionsEverything was fine! Thank you!
La Keysha D P. | Overall ExperienceThis facility has always bent over backwards to help me with all my rental needs. Highly recommend them
Richard H. | Overall ExperienceThey even cleaned the connection to the trailer.
La Keysha D P. | First ImpressionsWe also have a storage unit in Anthem Uhaul. Have been pleased with both
Debbie M. | First ImpressionsIt would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.
Kevin R. | Overall ExperienceThe assistant could have given clearer instruction on how to couple and uncouple the trailer
Patrick M. | First ImpressionsTwo 7' sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?
Linda V. | Online Move InThe staff is always very friendly and helpful.
gert m. | Overall ExperienceStorage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units
Andrew L. | Overall ExperienceThe services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.
Jonathan G. | First ImpressionsKathy has been excellent. Very understanding and accommodating. ¡Gracias!
Jermaine S. | Overall ExperienceRate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands
Gloria R. | Overall ExperienceVery well treated at both ends, Boulder and Flagstaff.
Neal R. | First ImpressionsOnline booking and check in were easy, facility was clean and easy to navigate
Jay L. | First ImpressionsVery helpful staff. Check out was a breeze thank you Michelle
michelle s. | Overall Experiencevery accommodating for your needs.
Rebecca J. | Overall ExperienceTom was very knowledgeable, helpful and friendly. Thx!
TIMOTHY D. | First ImpressionsAlways ready to help. A great experience overall.
John R. | First ImpressionsI am very satisfied with the storage unit and the truck rental.
David B. | First ImpressionsEveryone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!
Ohryn A. | Overall ExperienceKathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.
Rebecca J. | First ImpressionsStaff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.
Cheryl B. | Overall ExperienceStorage facility is excellent, staff is friendly and helpful.
KARL N. | Overall ExperienceStaff was wonderful
Linda B. | Overall ExperienceBeyond happy with my experience Susie is amazing!!! She helped as much as she could and she's the reason that makes you want to go back!!!
Ruth L. | First ImpressionsExcellent service
Gunnar M. | Overall ExperienceEnjoyed the experience.
bill f. | Overall ExperienceGreat experience throughout the process.
Brian D. | Overall ExperienceFriendly and hard-working staff, on the phone and in person.
GEORGE P. | Overall ExperienceOMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.
Gloria R. | ReservaciónThe trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.
Linda B. | ReservaciónGracias
MANUEL G. | Overall ExperienceI've never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.
Sarah P. | Overall ExperienceI am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.
andragayle p. | Overall ExperienceWAY too expensive and of course im required to use the most expensive lock you sell
jake k. | Overall ExperienceThere are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i
sally r. | Overall ExperienceUnits are overpriced and then I'm told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can't access my unit any time? Ridiculous
jake k. | ReservaciónWorked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.
Victor R. | Overall ExperienceStore building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and wait
karissa n. | Overall ExperienceGood experience.Would choose U-Haul for futture moving & storage needs.
Joshua G. | Overall ExperienceThe rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.
Amy G. | Overall ExperienceSaturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad news
Fred f. | Overall ExperienceI tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.
christopher j. | Overall ExperienceThe staff was amazing!!!
Samantha B. | Overall ExperienceTerrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuff
marisa h. | Overall ExperienceND
LEE G. | Overall ExperienceThe staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!
mike c. | Overall Experience