Amazing customer service! Thanks so much!
WILLIAM D.Customer Reviews for U-Haul Moving & Storage of Flagstaff
Testimonials From Recent Customers
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Quick no hassle pickup.
Robert C.I'm not sure the surge brakes were working properly on the trailer.
SCOTT R.No complaints that's always good !!!!
BRUCE C.Get trucks with better power trains - that includes the differential.
LOUIS S.I did not receive my last email with my difference in miles and cost deductions yet. I returned the equipment on Sunday afternoon and it is already Wednesday.
KEITH K.My receipt charge and the amount deducted from my bank account does not match. I am unsure as to why I was charged $155 when it says that it should have been $110
Rachel S.All the staff went out of there way to help us.
JOHN B.Everyone was helpful and courteous. I was able to pick up and drop off my rental quickly.
Lou A.Driver Ray was amazing and manager at New Rochelle location was professional and most helpful with making sure my U haul box was delivered to my location at the date and time I had requested. If I ever move again will reach out to the New Rochelle location for assistance.
Denise H.Fantastic staff, extremely quick service and easy. Will continue to use Uhaul for all our future needs. Which will be many in the next few months. Thanks for the great work.
RAYMOND J.Quick. Pleasant service
NATHAN V.Very easy. Courteous. They unhitched the trailer quickly. And we didn't even need to get out of our vehicle.
Don B.Nice job, nice people
MERCEDES J.Nada
SHEYENNE S.I never received a receipt after I returned the trailer
David H.I waited two days to get my deposit back. The mirrors were to dirty to use while backing up. Nice experience otherwise.
Richard F.Needed more personnel to work with customers. Big lines.
ALISONLEA B.Dean, Ryan and other staff went above and beyond to help me with a trailer light issue. They replaced a fuse and I was good to go. Great customer service!
Heather C.The pictures for before on the timed link was stupid. I had no signal and didn't have enough time to write comments.
Natasha W.Service was great Caleb got me in and out in less than 10 minutes
OONA M.Confirmed reservation and didn't have the truck available for pickup. They gave me a smaller truck but charged me the same rate?
CHRISTOPHER F.I was called out of a long slow line and then I had to get back in that slow line to get my money back so I had to wait like four times longer because there was only one person working the desk till the other three decided to come out of the office
ROBERT T.Non Smoking vehicles
PATRICIA B.Not be pressured by staff to change my reservation. And pay what I was quoted not $80 over.
Douglas H.¡Gracias!
JENNIFER B.I had to get a larger truck at the last minute and the people were so nice and accommodating. Moving a stressful and it was great to have something run smoothly.
Jennifer P.We had a 26' truck and car hauler reservation. We received an email the Sunday prior stating that the 26' truck and car hauler were reserved and guaranteed for 3/22/21 at 1:00 pm at the Huntington branch in Flagstaff. Upon arrival to the Huntington branch only the 26' truck was available. While there were 5 car haulers on site the manager, Kathy, said the only available car hauler was in Holbrook AZ. She refused to rent one of the car haulers on site siting they were for in town use only. Why did we receive an email stating the reservation was guaranteed at the Huntington branch only to learn that was either a lie or the manager didn't want to honor the email. This put us in a very difficult and costly position and the manager was in no mood to help. We felt as though the customer doesn't matter to Uhaul. Only the money that can be made. Very poor customer service to say the least.
John B.Very helpful over the phone and in person!
DENISE H.Police discounts
NOEMI R.I didn't get a Uhaul yesterday. Was I charged?
THORVALD C.Flagstaff had issues, but some of that seemed to come from relying on Phoenix. Next time UHaul locks its own keys in the back of a truck, call a locksmith instead of telling the client they have to wait for someone from Phoenix to arrive with the spare keys in a few days! We were given a larger vehicle "free" to make up for it- but we paid a higher fuel cost.
Elizabeth B.UHAUL exceeded my expectations
KENNETH S.This is a great option in Flagstaff when you can't get a rental car! Took us to the Grand Canyon thankfully!
SEAN MATTHEW H.Everything was very organized and efficient and staff was helpful and friendly.
ROBERT P.They are super under staffed, please hire new help to increase productivity.
FRANKLIN S.Great job! I have rented from UHAUL on many occasions. Each experience exceeded my expectations.
KENNETH S.Have more people scheduled to work on Sunday. They were quite busy in person and the phone ringing. Both guys working were very nice, but I could tell they were both a little stressed because they needed more help. Overall, the 2 guys did a great job, but the wait time was longer to pick up the equipment.
JULIE M.Did not drop off at flagstaff always said I was dropping off at Williams per uhaul they have a problem with Williams they even offered me $50 to take to flagstaff I took it to Williams not my problem that they have a problem with Williams
ROBERT T.Price gouging, during a pandemic is shady. Uhaul should be ashamed.
Jason G.The rental drove well, however it was given to me in filthy and smelly condition. I needed to vacuum and dust the interior of dirt and dog hair. I needed to wash the windows due to not being able to see out the rear window.
VICTOR F.Flagstaff manager extremely helpful with an overcharge by drop off location.
JOHN B.Great staff!!
Shawn N.Kathy has been exceptionally accommodating during my UBox rentals. My home remodel has been very difficult, and the suppliers have been sort of unreliable, but this Uhaul location has been awesome, and Kathleen and her team have been great about making sure I have what I need as long as I need it. I wish Sedona/Cottonwood had a Uhaul location that was as efficient, helpful, and thoughtful as the Flagstaff store. THANK YOU!
JOE S.My UHaul got stolen and I got charged for towing and re keying. I'll use another company the rest of my life.
COLTON C.The young lady that checked me in was right on it was on time opening and very expedient
Benjamin E.make a complete assessment of any damage to vehicle prior to rental.
SAMUEL S.Staff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I'm sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!
Stephanie C. | Overall ExperienceThe whole rental process was quick and understandable. The Cargo Van was easy to drive and well maintained. Returning the Cargo Van was quick and easy. Overall experience was great. Thank you for great customer service.
KYNA P.Great customer service. Jeremy was very helpful!
Katherine D.Drop the rental prices a little.
Laurence N.I turned in vehicle a day early with Exactly the amount of gas that was in it when I picked it up in Anthem and was charged an additional $16 for gas. Not very happy about that.
WAYNE H.The person who checked in my moving truck was hot.
Gregory S.Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!
rosalina l. | Overall ExperienceI am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.
Sherry S. | First ImpressionsEverything was fine! Thank you!
La Keysha D P. | Overall ExperienceThis facility has always bent over backwards to help me with all my rental needs. Highly recommend them
Richard H. | Overall ExperienceThey even cleaned the connection to the trailer.
La Keysha D P. | First ImpressionsWe also have a storage unit in Anthem Uhaul. Have been pleased with both
Debbie M. | First ImpressionsIt would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.
Kevin R. | Overall ExperienceThe assistant could have given clearer instruction on how to couple and uncouple the trailer
Patrick M. | First ImpressionsTwo 7' sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?
Linda V. | Online Move InThe staff is always very friendly and helpful.
gert m. | Overall ExperienceStorage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units
Andrew L. | Overall ExperienceThe services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.
Jonathan G. | First ImpressionsKathy has been excellent. Very understanding and accommodating. ¡Gracias!
Jermaine S. | Overall ExperienceRate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands
Gloria R. | Overall ExperienceVery well treated at both ends, Boulder and Flagstaff.
Neal R. | First ImpressionsOnline booking and check in were easy, facility was clean and easy to navigate
Jay L. | First ImpressionsVery helpful staff. Check out was a breeze thank you Michelle
michelle s. | Overall Experiencevery accommodating for your needs.
Rebecca J. | Overall ExperienceTom was very knowledgeable, helpful and friendly. Thx!
TIMOTHY D. | First ImpressionsAlways ready to help. A great experience overall.
John R. | First ImpressionsI am very satisfied with the storage unit and the truck rental.
David B. | First ImpressionsEveryone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!
Ohryn A. | Overall ExperienceKathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.
Rebecca J. | First ImpressionsStaff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.
Cheryl B. | Overall ExperienceStorage facility is excellent, staff is friendly and helpful.
KARL N. | Overall ExperienceStaff was wonderful
LINDA B. | Overall ExperienceBeyond happy with my experience Susie is amazing!!! She helped as much as she could and she's the reason that makes you want to go back!!!
Ruth L. | First ImpressionsExcellent service
Gunnar M. | Overall ExperienceEnjoyed the experience.
bill f. | Overall ExperienceGreat experience throughout the process.
Brian D. | Overall ExperienceFriendly and hard-working staff, on the phone and in person.
GEORGE P. | Overall ExperienceOMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.
Gloria R. | ReservaciónThe trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.
LINDA B. | ReservaciónGracias
MANUEL G. | Overall ExperienceI've never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.
Sarah P. | Overall ExperienceI am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.
andragayle p. | Overall ExperienceWAY too expensive and of course im required to use the most expensive lock you sell
jake k. | Overall ExperienceThere are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i
sally r. | Overall ExperienceUnits are overpriced and then I'm told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can't access my unit any time? Ridiculous
jake k. | ReservaciónWorked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.
Victor R. | Overall ExperienceStore building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and wait
karissa n. | Overall ExperienceGood experience.Would choose U-Haul for futture moving & storage needs.
Joshua G. | Overall ExperienceThe rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.
Amy G. | Overall ExperienceSaturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad news
Fred f. | Overall ExperienceI tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.
christopher j. | Overall ExperienceThe staff was amazing!!!
Samantha B. | Overall ExperienceTerrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuff
marisa h. | Overall ExperienceND
LEE G. | Overall ExperienceThe staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!
mike c. | Overall Experience