Comentarios de los clientes para U-Haul Moving & Storage of Flagstaff

All service was excellent.

friendly staff, great fast service and easy to rent from.

Excellent service upon arrival. No waiting, easy in and out. Thank you.

The boys st the desk were great very hrlpful.

Give customers the $50 discounts you promise them when you reschedule them 3 times. My bill was never discounted. Also, I returned the truck after hours and locked keys in the car when taking odometer picture. When I called for Safe Trip assistance, your agent could not find my order. They almost charged me for the lockout service. He thinks it was because I had already checked it in. But how could my name no longer be connected that truck? Makes no sense. If I returned it damaged, I'm pretty sure you would be able to connect me to that truck.

it was fine. I just dropped off the trailer.

Great van, great service, thanks everyone!

Not have rude staff. Customer service is out the door with you guys. I own a small business and would not tolerate my staff being rude to my customers. That's the problem... Uhaul is so big-you guys don't care.

Great customer service checking in and checking out!!!

My only complaint is that I was charged for a utility dolly, but I didn't use it. Yes, I did order it, but I didn't need it after all, and I mentioned to your associate that I didn't use it, the seal wasn't broken. I don't think I should have been charged for it, but it is what it is.

very easy pick up and drop off, no waiting, very helpful in any information i needed. excellent pricing compared to penske.

Happy professional people. Caught the text message with images of vehicle condition and approvals a bit late since I didn't know it was coming. Good location. Efficient crew.

Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!

The gentleman that helped us were extraordinary really nice and very helpful. They did everything in their power to ensure we got exactly what we needed.

When I tried to call the location, after a few minutes I get routed to corporate - The people there were extremely off-putting and rude. The people at the Flagstaff location were very kind and accommodating. When I called, however, I simply asked the status of my Upod delivery and the person on the phone said, "So, what's your question?" Like I'm an idiot for asking, then said "It's in transit, could be now, could be 11:59pm" -- by calling the office directly, they confirmed it arrived and let me access it that day. I had to call three times to finally connect to a decent human that didn't treat me like a freaking moron for asking.

Didn't catch either of the gentleman's names but everyone was super helpful made the transaction easy start to finish. Thanks, UHAUL guys!

I had an almost impossible time picking up via mobile but the onsite staff had me out the door and on the road in minutes compared to the process it was with the mobile pickup. Kudos to the rep who took care of me, someone should buy the guy lunch.

Equipment reserved was “not available”.

Very easy to return equipment. Helpful and courteous.

I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.

Great service and appreciated all the great employees

The phone reservation went great. Had no issues with the pickup or drop off. I like that I can pick up at 7am.

I came in late Saturday, I had been driving during a snow storm from Colorado to Arizona. My car was practically frozen to the trailer. The team that was working there worked for 30 minutes to try and get my car off, and they did!

Outstanding service and fast, especially the girl who help me. She was from globe, AZ, therefore I knew I was being told everything about service I was getting. Very experience

Counter staff had a horrible attitude, that is unless you are a regular they seem to be treated as every customer should be.

Everything was fine! Thank you!

This facility has always bent over backwards to help me with all my rental needs. Highly recommend them

Wonderful people and service.

Please see that the computers are up to date and there are no double charges as in my case today on returned to this location. Thank you., Over all its always a plus to rent from this point.

Nothing, the employees and management were a delight. Maybe Christmas bonuses?

Allow me to reserve a rental online for longer than 24 hours.

Our experience with your company was exceptional!

After hour drop off was safe with plenty of lights and cameras.

Excellent customer service, safe, extremely good service! Friendly!

I used 24/7. Was annoyed having to take all those pics in the cold and the dark. Besides, I'm guessing you don't trust customers' input and check gas gauge, mileage and condition regardless.

grateful

Excellent customer service, easy, smooth rental

I waited in line for 16 minutes to get my truck. I thought that was terrible and wished that I has choosen to use the app to get my truck. I feel like there should be more staff available at check in.

Clean outside windshield and windows. Inside tuck was clean.

Awesome friendly service from Nigel and the gal at drop off!

Help was great

Nigel was awesome during the rental.

They even cleaned the connection to the trailer.

Said no to recommending only because I would never trust U-Haul to get it right.

The Lady owner? Was able to work out my needs promptly and kindly

They did a good job.

Pick up rental, allowed to tow your own trailer, is a great offering. Worked out perfectly.

Very nice and professional staff. No improvement needed.

The windshield was filthy. Everything else was satisfactory.

In and out in about 10 mins.. The staff were attentive and friendly.

Windshield had not been cleaned. My only complaint

What's the point of online pickup if it takes forever and you have to go inside to talk to someone anyway

Nothing! It was great!

Nothing. The staff were professional, helpful and pleasant

We also have a storage unit in Anthem Uhaul. Have been pleased with both

It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.

The assistant could have given clearer instruction on how to couple and uncouple the trailer

Two 7’ sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?

The staff is always very friendly and helpful.

Storage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units

The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.

Kathy has been excellent. Very understanding and accommodating. Thank you!

Rate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands

Very well treated at both ends, Boulder and Flagstaff.

Online booking and check in were easy, facility was clean and easy to navigate

Very helpful staff. Check out was a breeze thank you Michelle

very accommodating for your needs.

Tom was very knowledgeable, helpful and friendly. Thx!

Always ready to help. A great experience overall.

I am very satisfied with the storage unit and the truck rental.

Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!

Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.

Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.

Storage facility is excellent, staff is friendly and helpful.

Staff was wonderful

Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!

Excellent service

Enjoyed the experience.

Great experience throughout the process.

Friendly and hard-working staff, on the phone and in person.

OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.

The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.

Thank you

I’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.

I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.

WAY too expensive and of course im required to use the most expensive lock you sell

There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i

Units are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculous

Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.

Store building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and wait

Good experience.Would choose U-Haul for futture moving & storage needs.

The rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.

Saturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad news

I tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.

The staff was amazing!!!

Terrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuff

NA

The staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!