The attendant (Jasmine?) never greeted me, she was disengaged/disinterested. I was bothering her, did not want to resolve any billing issue. Clearly did not like her job or customer service. Left a bad taste about this location.
Susan N.Customer Reviews for U-Haul Moving & Storage of Flagstaff
Testimonials From Recent Customers
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Paula P.Keep up the friendly service and make other customers feel valued (as was done with me).
Glenn B.The service rep (Kathy) was dishonest about Uhaul's offerings and had a poor attitude in two different interactions. So I guess customer service training and understanding of Uhaul processes would be helpful.
Kayla C.I kept rearranging my schedule and this location worked with me and was awsome!! Thank u
DIANA M.Lady who helped us was super efficient. In and out in 3 minutes flat...
Laszlo K.This truck had no issues and ran great!
Jerry E.I always receive great service from the team at the Flagstaff location.
Randy D.My contract was terminated for reasons which were completely made up, but the manager called Kathy claimed to have video of me in the restroom. Apparently using the restrooms is a breach of contract.
Eric L. | Overall ExperienceMaking reservations online was a waste of time as I had to give the same details all over again. The staff told me "we're supposed to use it(online reservations) but we dont." I also did not get the month of storage that I had a code for in the online reservation. When I asked, I was told I did not qualify for the free month. The doors did not respond to the key pad reliably. We frequently had to use the pedestrian door in order to access the building as the loading doors would not open. The advertised facility hours were not what was implemented. 24 hour access was advertised but it was only open during office hours.
Rodolfo C. | Overall ExperienceThe staff there was knowledgeable and prompt. During the inspection we found a very small marker light that was not working. The maintenance representative immediately came out to fix the light within minutes. This made me realize that they are committed to providing the best and safest experience possible. Great job!
Daniel W.They need to offer longer hours to use storage unit at least till 9 pm Monday through Friday . That would help a lot for those who can't make it there by 5 pm
Richard M. | First ImpressionsU-Haul did a great job I don't see any need for any Improvements
Adam Z.None. Everything was perfect!
Pegge V.Charged me an extra day when I was 30 minutes late. Said they had a customer waiting but they had 2 more trailers just sitting there. Feel ripped off
Cameron F.Drop off employee was not friendly/informative. Called me 7 hours after I dropped off equipment to ask me where it was. They found it later in their yard!
Kevin W.I returned the trailer Sunday afternoon Flagstaff , AZ. A young woman handled the return, no problems. She was very friendly, very efficient and again, the only employee on duty. I stopped in the site to discuss potential late arrival....there were three guys behind the counter. How so you manage scheduling ?
rob C.Great experience with staff, very well maintained storage facility
MICHAEL S. | First ImpressionsI was told that there weren't any additional fees when I returned the truck. However, there were additional fees - not so happy about that.
julie L.Whippel helped me and was very knowledgeable and friendly and it was freezing cold snow storm! He still maintained a polite disposition and great attitude! Hard to find these days!
Diana R. | First ImpressionsFriendly staff and very easy quick drop off experience.
Noel S.I received excellent customer service at both pick up and drop off.
Kara K.Nothing! Employees were friendly and extremely helpful!!
Jennifer A.You cannot get a straight answer anyone. They give you one runaround after another. They were extremely unhelpful and condescending. Once they get your money they put one roadblock after another before you.
kia L.Great facility, friendly staff and decent prices.
JAMES E. | First ImpressionsFast friendly service
William P.The Flagstaff facility was very helpful. They provided me with what I needed and also provided me with some much needed information about a trailer I rented from another facility.
Josh C. | First ImpressionsThe the oil before renting
Zorator W.Always great to deal with Flagstaff U haul on Huntington.
Steve M.Great job! Thank you for the service you offer!
Karen W.Please consider adding lights in the units or plugs where tenants can add a lamp.
Justin C. | Overall ExperienceI never want to reserve another uhaul if I have to go through all the crap I went through online. I had to decline so many services it felt predatory.
Christine K.Return process was quick but we never received our emai receipt
Mark H.Truck was not ready for pickup, had to wait 20 mins and then the truck I was given had a driver side door that would not shut completely. I was the only customer at the store so it's not like they were busy. Terrible service all around and very disappointing in the many years I've been a Uhaul customer
Juliana W.Great service the general manager has excellent customer service skills. The real tall gentleman that helped me was really knowledgeable and helped me through a speedy checkout thanks!
Justin C.The return was fairly quick and easy / straightforward. The employees were friendly, knowledgeable, professional and courteous. Overall, an excellent experience!
Deborah C.When you have a monopoly you don't have hold a reservation I guess and don't care when your customers are inconvenienced Was made to drive 80 miles out of my way to pick up truck when location I booked a week prior gave my reserved truck away. but U-Haul gets $.89 a mile so why not use this tactic..
Jim D.More staff
Chris B.Always there with what I want when I need them. Helpful, courteous, professional staff.
SCOTT R.At the time I was picking up the equipment, the staff was only 2 female employees - I assume because it was around lunch time - but both women were productive and handling the multiple customers efficiently.
Brent E.Insure that employees understand the importance of a secure trailer to tow vehicle hook up.
MICHAEL A.She was busy but acknowledged us which we appreciated!
david B.Very quick with the return. Very nice lady checked us in. Wish there were better signs street side for directions.
Pamela W.Thanks again
Sally E.Relax on customers just for a moment of two. That means give them second time. I always give second chance or more.
Mikhai K. | Overall ExperienceFast,courteous, exceptional service. Will definitely use them again!!
Shannon A.Exceptional
Jennifer E.Absolutely excellent customer service. I was having problems with the electrical trailer wiring on a Saturday and this place really helped me out. They fixed the wiring and got me all set up for towing. A real life saver ! Plus excellent clean trailer. A real gem!
Sylvan S.Trucks need to be updated. Rental had 105000 miles, roll up windows and am/fm radio only. Seats were uncomfortable. It's 2022!
Al C.Have your equipment ready to go every morning I need a car trailer for them we're on your lot but none of them were available because they had bad tires that's a bunch of bull blank blank blank blank
Harold B.They were polite and helpful.
Kathy D.Always a pleasure doing business here. Customers could be more aware of where they should park so not to block van pickups and dropoffs.
Tobias K.Access hour should at least be around 9pm. 7am is well convenient. Hey not my fault neither you either. But you know I just thought about it 9pm look yummy, if you think of it. Moreover you don't have to change as you're.
Mikhai K. | First Impressionstakes too long to check out and get on my way. too much paperwork
Mark H.I did not leave the truck to be cleaned for the $50 charge. The person almost missed the dolly I used and I had her add the charge to find out you all screwed me on the $50 plus tax.....
Derek S.I didn’t get the young lady’s name, but she was very helpful along with the young man who rented me the storage unit
Keith O. | First ImpressionsThe ladies that helped us were kind, patient and helpful despite that this location is very busy with a long wait. The reason I would not recommend is the access hours. I will have to find another storage facility as soon as I can. After a long wait, it's a mad rush to get everything unloaded and make sure you have what you need before closing. If you forget anything … too late. Not only are the units more expensive by comparison but then if you forget anything and remember after hours, you find yourself at the store buying things you already have but can't get to because UHaul's access hours suck. So despite the wonderful manager and employees, I will be looking for another place to keep my things.
Dana L. | First ImpressionsThe staff were very friendly, extremely helpful, and clear and concise with instructions. The facility is brand new and clean. Definitely the best!
Robyn M. | First ImpressionsThere is a female worker that goes above and beyond for this location, several times I witnessed her running to and from trucks, than this past weekend she was cleaing the entire inside of storage units. I don't know her name but she is excellent.
Luis L. | Overall ExperienceA key point: After renting a vehicle I was offered one month's free rent. Deal clincher.
George M. | First ImpressionsWhile the facility was clean and staff decently nice, I dont understand the point of being on a call log for 3 plus months only to be told that they are taking care of anyone who walks in instead of people who have been waiting. So rather than waiting for a call I went in to get a unit. Still upset as I was told time and time again the call log would be one of the first people in the building and we would be called when the location opened. That never happened . Had to call 5 total times in the month of August just to figure out they were even allowing people in.
Tyler M. | First ImpressionsGorgeous facility… The redhead associate literally watched me walk in, turned around and if "ughhhh" could have been written over her body language, it was. She then did not know how to check me into a rental. Need some training on that you have a lot of empty units to rent and they'll need to know how to use your system. I'm irritated you have so many empty and available ground floor units and you wouldn't give up your best real estate to first customers. Loved the elevator super grateful, was spacious enough for everything I had. The carts are a lifesaver. Made everything super convenient The inside of the uhaul literally said first month free with a 1-way rental. Confused as to why free=$249.00 Staff seemed annoyed that we were moving in. Got a 4:30 reminder they were closing at 5 and the door will be locked even though we were down to a few large items left to move in. She was gracious enough to allow us to fully unload the uhaul, into the unit I just spent $250 on, from the truck I just spent $700 on and $400 for gas. I'm not sure how much you pay your employees but for me, that's a very large amount of money to budget. . And to not feel appreciated or respected as a paying customer was a little frustrating. Just didn't appreciate the pressure simply because you don't have your access figured out. I received a PIN number that opens the door and then was told it's not working. . Not my fault you don't have it together, and not your associates that are off at 5 either. You should have a plan for that in place without forcing your employees to stay late in case a customer needs to finish unloading 15 minutes. She was visibly annoyed, and so was I. We could have unloaded much faster…. Into one of the many many available ground floor units.. but I had to ride the fancy elevator 20 times, and she had to wait 20 minutes after her shift was over. There are huge puddles throughout your dirt parking lots, you get a lot of rain and snow you should have better plan for property management. Again, gorgeous brand new storage facility. You should consider better directional signage when it comes to rentals, returns, storage, etc. with all the additions you all have done. And the multiple entrances you now have. Huntington is a busy little street easy to turn into the wrong entrance then have to dodge lakes and 50 trucks and trailers to make your way back. Did appreciate the same day rental and move in, very convenient. Your associate indicated they would walk me through after hours drop off of my U-Haul truck, that didn't happen but that was nice of them to offer? I guess? The lot was full of trucks returning, well organized chaos and a lot of inventory to manage impressive job. I'm only hoping to utilize your gorgeous facility for a month or two but I hope this feedback helps!
Justin C. | First ImpressionsClean facility. Staff super friendly. Access to the units was all that prevented from 5 star. It is difficult and confusing to get in and if it is busy and someone is dropping a trailer when trying to leave it is impossible the way you came in and I found by trial there is another way out. Just no signage there are alternate paths.
SHANNON M. | Overall Experiencedidn't bring a headlamp - pretty dark in those rooms!
Jane B. | Overall ExperienceSavanah was excellent
Luis L. | First ImpressionsThe bathrooms are out of service indefinitely, so we have to walk all the way to the office and use the one restroom there.
Gabriel E. | First ImpressionsWish I remembered the name of the young man who checked us in at the Flagstaff Huntington Drive facility yesterday late morning. He was great. Also the gal on the phone when I called in the morning.
Jane B. | First ImpressionsNice place overall. Parking lot is a little cramped so its hard to park close to the storage room doors but they are adding on to the facility which should fix that problem.
Todd W. | Overall ExperienceStaff at the Flagstaff Uhaul location was fantastic! Excellent customer service; incredibly helpful, patient, informative, flexible… ten stars!!! Shout out to Caleb and Kyle! Thank you!
Nancy C. | Online Move InThanks for finding and suggesting a reasonable space to accommodate my things. Pleasure to do business with you.
Deeikee W. | First ImpressionsI had an excellent experience yesterday. The woman at U Haul who rented my storage space could not have been more helpful and friendly. I am 72 and she found a space that was more convenient for me and spent much time in explaining the storage and facilities. I strongly recommend the Flagstaff U Haul!
Jennifer P. | First ImpressionsWe had our storage unit for 6 years and had excellent service at all times.
TAMERA W. | Overall ExperienceUnit was described as 5' wide x 10' long, 6' high. Upon entering the unit, the fire suppression pipes running through the top of the unit effectively reduce the usable space to just over 5' tall. This unit (potential renters should be advised of this before renting and units like this should not be rented for the same price as a unit that has full use of a 6' ceiling.
Wendi M. | First ImpressionsUhaul employees were easy to work with and helpful!! Storage unit was clean. Highly recommend.
MELISSA R. | Overall ExperienceMy rent went up year after year , why? Nothing better happened as far as my space was concerned. The facility wasn't improved. Nothing changed in 5 years except my rent went up.
Candace K. | Overall ExperienceAll of the staff were super friendly and helpful with my storage unit. Also, when my key got stuck in my uhaul lock one of the staff fixed it . quickly and gave me a new lock for free. thank you!
Travis L. | Overall ExperienceRented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!
Patricia A. | Overall ExperienceMarcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I'm so thankful and would definitely recommend this location to anyone.
Shelley K. | First ImpressionsReally appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn't ask for it but was noticed struggling I guess. Gracias.
Ruth L. | First ImpressionsThe storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.
ALEXANDER W. | Overall ExperienceThe manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk to
CINDY R. | Overall ExperienceStaff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I'm sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!
Stephanie C. | Overall ExperienceThank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!
rosalina l. | Overall ExperienceI am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.
Sherry S. | First ImpressionsEverything was fine! Thank you!
La Keysha D P. | Overall ExperienceThis facility has always bent over backwards to help me with all my rental needs. Highly recommend them
Richard H. | Overall ExperienceThey even cleaned the connection to the trailer.
La Keysha D P. | First ImpressionsWe also have a storage unit in Anthem Uhaul. Have been pleased with both
Debbie M. | First ImpressionsIt would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.
Kevin R. | Overall ExperienceThe assistant could have given clearer instruction on how to couple and uncouple the trailer
Patrick M. | First ImpressionsTwo 7' sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?
Linda V. | Online Move InThe staff is always very friendly and helpful.
gert m. | Overall ExperienceStorage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units
Andrew L. | Overall ExperienceThe services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.
Jonathan G. | First ImpressionsKathy has been excellent. Very understanding and accommodating. ¡Gracias!
Jermaine S. | Overall ExperienceRate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands
Gloria R. | Overall ExperienceVery well treated at both ends, Boulder and Flagstaff.
Neal R. | First ImpressionsOnline booking and check in were easy, facility was clean and easy to navigate
Jay L. | First ImpressionsVery helpful staff. Check out was a breeze thank you Michelle
michelle s. | Overall Experiencevery accommodating for your needs.
Rebecca J. | Overall ExperienceTom was very knowledgeable, helpful and friendly. Thx!
TIMOTHY D. | First ImpressionsAlways ready to help. A great experience overall.
John R. | First ImpressionsI am very satisfied with the storage unit and the truck rental.
David B. | First ImpressionsEveryone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!
Ohryn A. | Overall ExperienceKathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.
Rebecca J. | First ImpressionsStaff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.
Cheryl B. | Overall ExperienceStorage facility is excellent, staff is friendly and helpful.
KARL N. | Overall ExperienceStaff was wonderful
Linda B. | Overall ExperienceBeyond happy with my experience Susie is amazing!!! She helped as much as she could and she's the reason that makes you want to go back!!!
Ruth L. | First ImpressionsExcellent service
Gunnar M. |