Improve quality and clarity of customer service.Taylor H.
Customer Reviews for U-Haul Moving & Storage of Fargo
Fargo, ND 58103
(Corner of Main & 15th)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KEVIN T.
El cliente no dejó un comentario.GLEN H.
El cliente no dejó un comentario.TAMI R.
El cliente no dejó un comentario.FAYSAL Y.
Employees should be wearing masks at all times. Both times I went in they were not. Check the cameras.frankie W.
Everything went perfect. Truck ran great and it was a pleasure dealing with the employees!DANIEL H.
El cliente no dejó un comentario.BREANNA R.
The clerk part was really rude and I believe I was charged for gas knowing that I refueled more than it was before.TALYNE N.
El cliente no dejó un comentario.Ashley W.
El cliente no dejó un comentario.Geraldine H.
The kid who checked in the truck for return and the woman at the desk are both terrible at customer service. Basics like hello, can I help you and thank you and you're welcome. From these two you just get blank stares and no polite responses. Every time I go to this location I shake my head in disgust and feel bad for the owner.ROBERT E.
El cliente no dejó un comentario.CHRISTOPHER J.
El cliente no dejó un comentario.SHANNON H.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.BRENDA M.
The dolly had a dent in the wheel fender but still worked fine. The outside staff seemed crabby and annoyed. Hope they had a better day today.JOSEPH B.
There was no dolly in the truck. Please refund $7.00. This request was made over the phone on 02/20/2021 and has not yet been completed.JACQUELINE D.
Things were great! Thanks!MASON S.
Cant keep to thier wordTHOMAS S.
El cliente no dejó un comentario.DOUGLAS S.
Due to the season the windows were very dirty making it had to see while changing lanes.SHANNON H.
El cliente no dejó un comentario.Sarah D.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.ERIN B.
El cliente no dejó un comentario.Aleta P.
I slipped and hurt my head and back while Walking.Very unsafe so much Ice on the ground. Garage couldn't open.veronica m. | First Impressions
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.DEVLYN L.
The way the invoices are written is very confusing. Simplify the invoices.JOYCE O.
El cliente no dejó un comentario.STEVEN R.
El cliente no dejó un comentario.Robert M.
None of the associates were wearing masks, despite the mandate in our city. The truck and the truck bed were covered in snow; staff did not bother to clean up before I rented. The online booking didn't work so it took a very long time to pick up the rental. The staff here doesn't care about their costumers, I won't be recommending them to anyone. I'm planning to move next month and I'm disappointed to know that I can't count on this store to be a resource for my move.Andrea F.
El cliente no dejó un comentario.JOLENE R.
The staff was very helpful. Thank you.TIMOTHY K.
The most courteous and helpful U Haul location anywhere! These people take such great care of their customers.Tammy H. | Overall Experience
Have more dolly's to borrow on hand.Mary B.
El cliente no dejó un comentario.david G.
El cliente no dejó un comentario.MICHAEL S.
everything went greatCURTIS S.
Again, same as above.Gary S.
El cliente no dejó un comentario.Dainara G. | Overall Experience
El cliente no dejó un comentario.anita H.
Picked up trailer, check put person was more concerned with me not getting your insurance than he was about 2 clearance lights not working, said only the rear lights were of concern.Joel A.
Great service. Thank you!Debora M.
Fast, and convenient to my home.ANDREW M.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.therssa M.
The customer service was lacking, but overall, I was able to utilize the equipment I needed in order to move which was the most important to me.Tyler S.
The guy at the counter didnt seem to want to be there and wasnt the friendliest but I did appreciate the service uhaul provides as I needed a rental for a day and even gave the pickup a 10 dollar carwash to show my appriciation. If you want a vehicle and not customer service good to go, service over vehicle I'd have found somewhere else had they been open. 5star to the company.Neal D.
El cliente no dejó un comentario.Todd S.
El cliente no dejó un comentario.Marvin T.
i rented a small moving truck...and when i got to my destination found it had no ramp...i just assumed there would be one.....never occured to me i would need to ask that question...would be a good thing to let people know in advance..(especially if they are old women!!) thanks!JESSE W.
Set-up rental online before hand, fast, easy, straight to the point, and just what I needed.AManda J.
The associates were very friendly and helpful in every aspect...SHERON E.
The gentleman that did our rental went up and beyond to help us with our trailer and wiring needsJAMES C.
I wasn't told about damage to the back bumper of the vehicle that I rented until I returned it. So I had a bit of a meltdown when I thought that I had damaged a vehicle when I really hadn't. It's a lesson for both they should've told me it was there and I should've walked around the vehicle and checked it all out before I drove away.Jolanda A.
The trailer worked very well, except that it was dirty. I've rented several small trailers in the last year. Why are they so loud!JAMES S.
El cliente no dejó un comentario.DOUGLAS H.
El cliente no dejó un comentario.IRVIN L.
El cliente no dejó un comentario.shine M.
El cliente no dejó un comentario.Corey D.
El cliente no dejó un comentario.BRADLEY O.
El cliente no dejó un comentario.ROBERT I.
El cliente no dejó un comentario.GAVIN M.
El cliente no dejó un comentario.KEVIN G.
El cliente no dejó un comentario.GEOFFREY K.
I was surprised that I had to hook and unhook the trailer myself. Had to move a trailer to get at the one that was assigned to me per the contract. When I use the 52nd Ave location, they always take care of that for the customers. For this move, the Main Ave location worked better. Gracias.GLEN H.
The worst experience I've ever had with U-Haul. I traveled from overseas and reserve a 26' truck and auto-transport. When the day came to pickup, I found out that my time to pickup changed along with having to travel about 100 miles to get a auto-transport. The 26' truck wasn't available even at the changed time and I had to settle for a smaller truck; so that, I would not miss the moving company to move my household goods in the truck. At the end of everything, I ended up going to 3 different locations and when I called with the complain I was only compensated with the extra money charged for the auto-transport nothing else. I felt that I was being told that its my fault because I was emailed about the changes eventhough I called and was giving a different story. I had to give away furniture because of not getting the right truck.Carlos D.
El cliente no dejó un comentario.Leonard W.
Gotta 20' truck when I reserved a 26' truck did not receive any notification of this ! May our move 10 times harder You need to fix this issueAshley P.
The men were crabby not very helpful and gave me a receipt that said $48 something and than I get charged $56 something.ANNETTE S.
El cliente no dejó un comentario.Houston L.
Headlight was burned out when we picked it up. I reserved a dolly when I set up the reservation this located didn't have any so we were made to go to a different location. Inconvenient. We should have been told before hand . Steering pulled to the right.Jeffrey B.
El cliente no dejó un comentario.Norman A.
My money was not returned to my card yetCHRISTINA W.
Always great service .ANTHONY N.
Good job.JAMES D.
El cliente no dejó un comentario.Christine B.
The mobile app did not work and I had to go inside. The credit card reader did not work on one of the computers, so it was a long process to get in and out.JOEL R.
El cliente no dejó un comentario.Darren B. | Overall Experience
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.MONIQUE A.
El cliente no dejó un comentario.Niloy S.
My order didn't show up in the App, so i picked up the truck at 7:30am instead of 5:30am. Manager was great and took care of it, but still lost 2 hrs.Michael R.
El cliente no dejó un comentario.JODI M.
El cliente no dejó un comentario.Hannah W.
El cliente no dejó un comentario.Eric D.
El cliente no dejó un comentario.BRETT I.
El cliente no dejó un comentario.THOMAS C.
Counter people are very slow. I went online to save time. The guy was not friendly and didn't explain reasoning's etc., I stood waiting to pay with cash only to tell me later I needed a $60 deposit unless I paid with credit card. So when I say Not applicable for recommendation, I wouldn't recommend UHAUL to anyone. Every experience was chaos.Kim T.
El cliente no dejó un comentario.jane P.
Customer service is average. Not very friendlyTROY W.
Very good nice place, I tried using the mobile check-in service, but there was was a bit of an issue. The guy there was super helpful and got me on my way! The Drop off was just easy and painless. Great place!blain E.
El cliente no dejó un comentario.Brett O.
El cliente no dejó un comentario.Wayne H.
El cliente no dejó un comentario.Allyson M.
El cliente no dejó un comentario.MIKE H.
El cliente no dejó un comentario.RICHARD L.
Mirror on right did not stay in place Reserved larger truck at different location later told that truck not available. Got smaller truck resulting in more trips and pickup location was further from home so paid more mileage. Should have received credit!DAVID M.
El cliente no dejó un comentario.laura P.
El cliente no dejó un comentario.Micheal N.
El cliente no dejó un comentario.jim T.
The on-line check in for equipment was so easy! Jessy was very helpful, knowledgeable, and pleasant to deal with.Corinne B.
El cliente no dejó un comentario.Kayla M. | Overall Experience
I had nothing but pleasant experiences with the staff and facilities at this location. Would recommend!Tanner D. | Overall Experience
El cliente no dejó un comentario.kayla m. | First Impressions
Overall a generally good experience, everyone was very friendly but did have a few problems I felt could have been handled better. Signed up for auto payment when I rented but it didn't work and when I went to access my storage I was locked out. I understand things happen sometimes but was not happy that nobody was available to let me into my unit when payment was figured out. Also, gate was frequently just standing open when I came or when I drove by. Rented through the winter and several times when I came my lock was frozen shut and I could not get into my unit. I feel someone should have been able to assist me instead of telling me there was nothing they could do.Lynette M. | Overall Experience
nothing but problems since day one and still haven't tbeen able to access my unit still code doesn't work againCatharine S. | First Impressions
I have yet to be able to access my unit. The staff was nice but unable to open gate and didn't do anything. I needed to be out of my office space today and so all my things are stacked in mY driveway as I can't access storage. It's disappointing but other than that, everything is good...too bad the issue is a big issue.Ande P. | First Impressions
El cliente no dejó un comentario.kenyta b. | Overall Experience
El cliente no dejó un comentario.Carol W. | First Impressions
Ram was very helpfulKayla M. | First Impressions
Clean facilities and friendly staff!Matt O. | Overall Experience
the first contact and the GM provided top notch service never been treated so great Uhaul is on my bragging plate for sure thank tou to a great bunch of guys Theresa schsferTheresa S. | First Impressions
Been using this U-Haul facility for the last 15 years, sad to move away. Keep up the good work!!CHRIS H. | Overall Experience
It was a very good place for storage.BENARD B. | Overall Experience
Overall, I had a good experience with U-Haul. Onecindy w. | Overall Experience
The customer rep that I worked with did a great job.BENARD B. | First Impressions
Great job!Matt O. | First Impressions
super helpful staff.Josh C. | Overall Experience
Hbken k. | First Impressions
Manager did a great job answering all of my questions and getting me set up.Keith L. | First Impressions
Checked out December 24, 2018 and was still receiving invoice and left for January rent, and I was "officially" moved out of the system until January 12th. That's ridiculous! Im glad Aaron fixed it.Darrell R. | Overall Experience
I had a storage unit for about a year here and the staff was always friendly and eager to help. I never had safety or security issues. I would highly recommend using them for any storage needs.Jeff K. | Overall Experience
The facility was very nice, and the staff was friendly, helpful and efficient. I recommend uhaul because everyone that I have talked to or had contact with was professional and down right good people.JAMES A. | Overall Experience
Had this 4 years and when I moved out of the inside climate controlled unit I discovered that my mattress and box spring that were wrapped in zippered vinyl were totally ruined!! Mgr never called backlois H. | Overall Experience
I couldnt locate the direct number for the Fargo ND Uhaul on Main and could not get in touch with them directly. I had to call three times to cancel my res, charged for two months after I cancelled.Erin C. | Overall Experience
Never answered their phones and returned phone callsAMANDA R. | Overall Experience
okMAX M. | Overall Experience
It was difficult to get the cart through the doorway because it's not flat.BARBARA C. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!