Replace the driver seat, it is very sunken and hard to sit on and also it makes it is almost impossible, without the aid of pillows,to see over the steering wheel. Also the person in the call center when I checked in the equipment was very rude and impatient in dealing with me getting the information for my check-in, her name was Vicky and I think that she is a very professional person and I told her so. If you record the chicken information I would really suggest that you listen to our conversation with Vicky. I hope I never have to deal with her or anybody like her in the future. I have given a lot of business over the years to U-Haul and I don't think at the age of 76, that I have to put up with this kind of person when dealing with something as simple as checking in a vehicle because I do not know how to use the app for U-Haul and need the assistance of a real person. You may call me to get any more information regarding this experience with U-Haul in the simple thing of checking in equipment after hours. Thank you for your possible understanding.
GEORGE WCustomer Reviews for U-Haul Moving & Storage of Etna
Testimonials From Recent Customers
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Rental process was easy and friendly, van easy to operate and very well maintained/clean.
HEATHER LFrom pick up to drop off was great! Hank at the Glenshaw location was working all by himself and running literally to help everyone in line. We had a question so we called him and he was extremely helpful! Drop of was at the Meadville Pa location. Talk about sweet and professional from Mary. She even called me to telle I let my house key in the truck. Thank You for having such a great team! ~Kristi O'Malley
KRISTI OThe only issue I had was I returned it at night, I parked locked the doors and dropped the key in the box only to turn around and see the lights were still on. Sorry about that, really wasn't anything I could think to do to fix that. It's been many years since I had to manually turn headlights in and off.
JOHN SReserved trailer for three days returned it a day early and was refused a credit for one day early was told I paid for the trip . But the amount charged was based on days not the trip. Will never use U -Haul again, will never recommend to anyone. BEWARE
GEOGE GThe team did a great job with my hitch install. Very friendly and helpful counter guy. The entire experience was really positive.
Marc Mnone
MATTHEW KGreat people good product. In and out.
CURTIS HHank and Kevin were excellent!
David Bnone
MATTHEW KDrop off was after hours. Instructions were clear, facility was safe and well lit.
Donald LWorked out well. No problem, fast service.
JAMES ZVery professional and helpful staff. Excellent experience with storage and vehicle rental!
MANSOOR R | Overall ExperienceThere was only one person working the counter. I had agreed the towing trailer on the truck rental but system had it is as 2 seperate rental. I was not told I would have to pay taxes on the trailer I was towing for Uhaul. Miscommunication cause a lot of frustration I still towed the trailer but feel unfair had to pay $21.00 on taxes and insirance on trailer cause not what was agreed upon.
Bryan HHank is the best.
ROBERT SKevin was very friendly and helpful. He asked questions and made recommendations on what services you had to offer. It was very easy.
STUART ROnly one complaint: The air conditioning did not work.
PAULINE SWe dropped off after hours so no one helped us but the location was well organized and everything was easy to locate
Emily WHank and his staff are friendly and professional. Etna is the best U-Haul rental Center that I have ever dealt with.
DOUGLAS GMy biggest complaint was that I submitted a new business credit card for this particular move - the agent at the Taos location assured me it was the right card being used. I even read to him the credit card numbers and expiry he said "yes that one will be charged" - while driving across country I received a message from my bank that the entire amount was taken from my BANK ACCOUNT - which is what I wanted to avoid! I called in and was told someone would be getting back to me... no one ever did, This greatly impacted the rest of my 1,700 mile journey and my arrival to my destination as well as a few other bills that come out of that account. Will not be using UHahl again!
Laura CReally nice guy who checked me in. Very personable and efficient. Was on my way in minutes.
SARAH SNada
FRED MHank and his team are always amazing!!
KATHLEEN BThe room on the lot was tight, but manageable if they keep it open.
DAVID NThis location had great customer service. I don't know the name of the representative who I dealt with at pickup and drop off but they were phenomenal.
ERIC BAcho que entregar o veículo com o tanque de gasolina cheio, iria ajudar a parar menos no trajeto, mas em geral está perfeito! Parabéns a empresa !
JOSE PThe only improvement I could ask for is a better price for the 10 foot truck. Basically the same as the 15 foot.
WILLIAM SHank is very organized and cares about his customers. I have used them twice in a month and they ate consistently excellent. I recommend.
Raymond FTruck left me sit 2x in one day. and once on 376 interstate in Pittsburgh. The battery terminal was loose. Mentioned to Pitt location manager, he said he would make note and inform the Williamsport location to get me a partial refund for the inconvenience. called the Williamsport location and received nothing but a phone number to call. No help, so I will not use in the future. I will use your competitors due to poor customer service, unless. this is made right
JOHN MHank was really great help us getting situated. Gracias
Felipe T | First ImpressionsFast service and clean equipment free of defects. Expenses were clearly understood. Smooth process. Can't ask for more.
NICHOLAS KHank's the best and is a great human being! Get him so extra help; he's always busting it and short-staffed.
BRADLEY FGreat Staff and Quick Service ! Excellent Job.
JOSEPH BThis is such a great place, owner is so helpful and awesome and everything was so clean and well maintained.
ANNE BGlenshaw staff goes above and beyond!!
MARY DGreat experience overall. Easy pick up and drop off. Friendly customer service.
MARK VThe employees here are most helpful.
EDWARD ZI love how friendly and helpful the staffs
Marielle R | Overall ExperienceThe guy who checked me into my truck was great, professional, and friendly. But the truck itself…oh boy. Please don't rent trucks out that have severely bad alignment issues and bad headlights. I had to hold the wheel at 45 degrees to the left just to go straight. One of the lights wobbled up and down the entire time so bad that other drivers thought I was flashing my brights at them constantly. I got honked at, flipped off, people got behind me and hit me with their brights. Honestly it kinda sucked.
Benjamin LEverything was perfect
Nicholas SVery friendly and met all of my needs. Planning on renting again in two weeks.
BRIAN SI have dealt with U-Haul of Glenshaw for a few years and their service is always impeccable. Five star rating from me.
Christina SEverything was well organized from online van reservation to drop-off at the end.
Adi CThe service was excellent
Edith bI had to call a few times to ask questions about my reservation and everyone that I talked to was very helpful and very patient. Everyone was very friendly! Reserving and picking up was very easy.
Carol MThe staff at this location is friendly and extremely helpful!! They provide excellent customer service. The truck was very clean and well maintained.
RICHARD GDrop off literally took 30 seconds. Your guy was outside when I pulled in. He scanned the license plate, asked how the move went, and emailed my receipt to me. Well done!!!
Edward SGreat customer service !!
karen jVery happy with Hank and team!
tracy lMy second time renting from here. Quick checkout and was conveniently located for me. Staff was pleasant.
Domenic TOverall, this was a positive experience. App was easy to use with making a reservation and making changes. Location was quick in getting you in and out and they were friendly. Truck and equipment worked well. Little more clarity on the amount of fuel the trucks require would be helpful. .
borche eEverything went smoothly, the truck was ready so checkin to driving out of the lot with our truck took 10 minutes. Online reservation made it easy too.
Greg BExpect the beginning of a very enjoyable working relationship
GLENNON K | First ImpressionsOnly thing that should be improved is the card reader stations especially for checking in and out.
Lyle D | Overall ExperienceHank and his staff were always most friendly and professional. This was the cleanest and best maintained storage area I have ever used! And never any pest problems like in other storage locker buildings. Do yourself a favor and store your treasured items here!
Nicholas V | Overall ExperienceClothes I placed in the unit got ruined because somehow water got into my unit and soaked a lot of my items
Jamal K | Overall ExperienceNice place, nice people
ROBERT F | Overall ExperienceClean, fast, safe and efficient in storing my son's furniture as he moves from college to his first job.
ROBERT S | First ImpressionsI absolutely loved storing my things at this Uhaul location (Uhaul Moving &Storage of Etna). Everyone was extremely kind and professional.
Sarah B | Overall ExperienceGreat place and staff. Have been dealing with them For years. Very professional.
Tom B | Overall ExperienceGreat storage place. Easy to access. Friendly helpful staff.
MICHELLE P | First ImpressionsI am very happy with my experience at UHaul on Rt. 8 in Glenshaw. Back in 2018, I moved suddenly to help my family and had to put most of my possessions into storage. Despite a lot of chaos and difficulties over the past 5 years, at least I never had to worry about my furniture and possessions. :) I do feel lucky to have selected this storage facility. The environment is well-kept/clean, the staff helpful, and I always felt comfortable and secure, even when by myself. My things were all in fine shape when I unpacked. Getting in and out as needed over the years was easy. I really appreciated the free dollies and how super-easy and reasonable it was to rent a van. I also really liked the neighborhood green "donation area," where I could easily leave a few things behind. Last but not least, a thank-you shout out to Hank who worked there the entire time I stored there; he was always helpful and friendly, and that was appreciated.
beth s | Overall ExperienceThe staff are respectful, helpful and understanding
CARMELLA Z | Overall ExperienceHank was great at helping me pick the right size and showing me how to access. He was informative and patient, answering all my questions.
amy m | First ImpressionsThe U-Haul Moving & Storage Of Etna 1027 William Flynn Hwy is the ABSOLUTE BEST!! Hank and Kevin are the MOST HELPFUL people I have ever worked with. U-Haul is very customer friendly and do everything they can to make everything as easy as possible! Everything at U-Haul was PERFECT! ¡Gracias!
ANN P | First Impressionsmanager was very inconvenienced by helping me. very unprofessional. other than that, storage was great.
Daniel L | Overall ExperienceClean well-lit facility with lots of carts. Manager very friendly, knowledgeable and efficient.
Tom B | First ImpressionsWas met upon arrival by an employee ( I cannot remember his name). Extremely nice and helpful. Showed me to my unit, provided access to moving carts, extremely friendly.
Pamela G | Online Move InThe gentlemen who helped were helpful , kind and respectful
CARMELLA Z | First ImpressionsVery helpful staff, explained everything about the facility. Very nice employees a credit to your company.
JERRY N | First ImpressionsAlways have a good experience with personnel at the Rt. 8 U-Haul. Been a customer for over 10 years and I highly recommend this location. Not only do I continue to rent the storage facility, I have had 2 trailer hitches installed in the past on different cars for my bikes. Staff is always friendly and personable.
CLIFFORD M | First ImpressionsI've done storage services before and this experience was absolutely great, especially with the help for trailer rental and staging my move. Thanks.
elaine d | Overall ExperienceI chose the Etna property even though there were other storage places closer to my home. The indoor storage was very clean, dry, and temperature controlled to safeguard my property. Hank and his Staff were always available and reliable for help. I'd recommend this U-Haul property to anyone!
christopher e | Overall ExperienceVery glad about the extensive office hours on weekends
elaine d | First ImpressionsThe staff was so helpful and made the experience a pleasure. A great location to rent a trailer or store. the unit was very clean and climate controlled.
James L | Overall ExperienceGreat customer service and very secure place.
BONNIE M | Overall ExperienceHank & Kevin from the Glenshaw Uhaul always were Friendly as well as did an EXCELLENT job assisting with any problems . They are a great team and they always treated me with respect. I would consider them as Family !
Kevin S | Overall ExperienceGreat staff. Very friendly. Very clean.
JOAN M | Overall ExperienceProcess was easy and efficient. The staff member present when I checked in was super helpful.
John G | Online Move InHank is a pleasure to deal with.
Robert S | Overall ExperienceI had a last minute emergency and they were able to accomodate me.
john h | First ImpressionsFantastic service - great communication - all around wonderful experience!
Susan S | First ImpressionsAlthough it was the hottest stickiest day in Pittsburgh for quite some time ,Kevin Knapp the manager on duty was friendly courteous and very helpful despite being overheated on this miserable day. Kudos to him for his grit, perseverance and professionalism sincerely Steve Cook
steven c | First ImpressionsVery professional and will be using if needed again!
tom s | Overall ExperienceManagement and staff were great, helpful and considerate. Would recommend highly
BRIAN B | Overall ExperienceKevin, the owner, was incredibly helpful. He and the assistant manager Hank really went above and beyond to help me with the unit rental and the return of my rental truck!! Highly recommend this location!!!
suzanne r | First Impressionsbest location in the US!!!
craig h | Overall ExperienceThanks to Hank for his knowledge, help and compassion
tom s | First ImpressionsFacility was very convenient and well-maintained. Staff was extremely helpful and friendly.
Khris M | Overall ExperienceThe customer service I have received at this location has been excellent! ¡Los recomiendo!
Jean C | Overall ExperienceI was quite disappointed to have my account debited after I had closed my unit because the paperwork was not processed correctly when I closed my unit on October 30th and my account was debited on November 20th. I had to call and get the money refunded only to find out my unit was never closed out on the 30th of October as it was supposed to be when I was in the office and spoke directly with Hank.
Carla L | Overall ExperienceThey were great! This storage was a temporary solution only, until we got our basement organized. It was ideally located and convenient. Hank and his team do an excellent job.
Patrick M | Overall ExperienceKevin was absolutely amazing. Very friendly and knowledgeable. First time using storage and he made it very easy and pleasant. Thank you 10x over.
Christopher G | Overall ExperienceHank, Kevin, and the rest of the staff are friendly and knowledgeable. Been to this location about a half dozen times and have always had a positive experience. This facility is exceptionally well run and maintained.
Anthony Z | First ImpressionsThe best service!!!
Sandra F | Overall ExperienceStaff went out of their way to help us .
bob s | Overall ExperienceThe two fellows were more than helpful and very pleasant.
bob s | First ImpressionsGreat indoor facility. Easy to pickup and drop off items. No complaints.
michael l | Overall ExperienceAlways great to deal with. Convenient location.
JOAN M | First ImpressionsThe facility was safe and well maintained. The staff was patient, excellent availability, and well just exceptional!
janis h | Overall ExperienceI never rate 100% because there is always room for improvement.
Jessica T | First ImpressionsExceptionally clean and organized. Convenient sharing area.
WILLIAM K | Overall ExperienceThe staff here is always friendly and helpful. I would rent a unit here again.
CARRIE S | Overall ExperienceNice to work with.
Karen L | First ImpressionsI wish the unit ceilings were taller. I had to rent multiple units because I could not stack my items like in other facilities.
Kimberly C | Overall ExperienceWould definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!
roberta w | Overall ExperienceVery professional and helpful, that is the folks at this location
Carolyn D | Online Move InHank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.
John g | Overall ExperienceGreat job by all, very courteous and friendly team can't do enough for ya ! Thx
Mike P | Overall ExperienceI left this facility immediately calling my husband to say: I can't believe how much I've underestimated the UHaul company! I love so much about everything this company does. This facility is impeccable-I would sleep on the floors (and I'm a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!
Natalie A | First ImpressionsThe process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!
Jeffrey L | Online Move InThe manager was helpful and provided great information.
GINA B | First ImpressionsEverything was fine and you were very considerate
william w | Overall ExperienceNo problem
william w | First ImpressionsHank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.
DENNIS E | Overall ExperienceVery nice facility and people😀
Georgeann M | Overall ExperienceThe gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.
Micheal A | First ImpressionsGreat guys and facility
Zack W | Overall ExperienceHank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout! Highly recommend! CPO SEAL Retired Ted L Traver.
ted t | Overall ExperienceGreat facility. (A water fountain would have been nice). Helpful, friendly, caring staff.
mark p | Overall ExperienceI appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.
Jordan R | Overall Experiencegreat guidance on choosing a storage unit
James K | Overall Experience