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HAI L.Customer Reviews for U-Haul Moving & Storage of Etna
Testimonials From Recent Customers
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I know that these trucks are driven extensively, all the time. But the steering wheel was peeling and worn. Although I know that they clean the vehicles after each use, it just looks dirty. Not sure what the solution would be, jus an observation. It would not keep me from renting again in the future. Also, the vehicle was pretty dinged up, which is fine. It's only cosmetic issues. The vehicle ran perfectly fine from a mechanical perspective. Owner is a friendly, great guy.
Keith M.I have had to rent several times from this location I'm a delivery driver and when I break down I know Incan count on uhaul to have a vehicle first thing in the morning . There's an employee Hank who is always so helpful
Molly R.A traffic light should be placed at entrance. Since it is on a major road and hard to go north on road since the entrance is on two curves
Rob O.Very fast and easy process picking my last minute truck up!!!!
Sandra C.Hank was awesome ! Very helpful, friendly and accommodating.
Thomas W.I've recommended this Rt.8 in Shaler, PA location so many times. You all are terrific. You are our "go to" UHaul hub!
Matthew A.Uhaul has always treated me well
Richard F.Great customer service, all great folks. Thank you for such a great transaction.
Edward B.Great employee efficienc and knowledgeable and professional
Nathaniel W.Great location and service. They seem understaffed as you usually have to wait a few minutes to be waited on. This is NOT a complaint, I get it. Everyone is shorthanded these days. Again, great place and service. Will use them again whenever the need arises.
Keith M.Great friendly sevice
Kevin B.26 foot truck was fantastic and was large enough to fit all the items I had to move from Allison Park PA to Cleveland OH. Truck drove fine during the trip.
Joseph B.The check-in and check-out teams were very nice and helpful!
Evelyn D.The gentleman who checked us in was fantastic and so helpful. Same as the gentleman who check us out.he was very kind and checked to make sure our experience was ok, he genuinely wanted to make sure everything was ok.
Becky B.Nicer employee.
Nathan B.Great customer service.
Ty R.Great service from Hank and his team!
Lyndsay L.Very professional and will be using if needed again!
tom s. | Overall ExperienceVery helpful
Richard L.Not much to improve on. This location is a smooth running well oiled machine. Super fast in and out with the rental. Nice area to leave your car while renting. Upon return, super easy checkout and final billing without even having to go inside. Super friendly folks to deal with as well. Nice job to everyone working this location !
george T.Henry and his staff are just the best!! They do everything that they can to make your rental experience as easy as possible!!
Suzanne R.nothing. The 2 guys at the Etna, PA location are fantastic!
susan B.I have dealt with three U-Haul locations recently. There was an error at the first one in Williamsport, PA, but the staff took care of it and the overall experience was good. On McKnight Road, the service was also good. But I have to say I was highly impressed with the Glenshaw location. Overall, an excellent experience!!!
Stephen M.Very good service and great employees 🙏👍🏽
Linford J.Great job as always
kenneth D.Nothing. The gentleman was wonderful at the counter.
Beth C.Management and staff were great, helpful and considerate. Would recommend highly
BRIAN B. | Overall ExperienceGood experience
kenneth R.This is a great U-Haul place to rent a U-Haul.
Sanford L.Kevin and staff are always fantastic and very friendly!
Jenny L.keep doing all the right things as you are already doing.
JOHN C.Kevin, the owner, was incredibly helpful. He and the assistant manager Hank really went above and beyond to help me with the unit rental and the return of my rental truck!! Highly recommend this location!!!
suzanne r. | First ImpressionsThe entire experience was great.
Bryan K.There's nothing more you can do!
Anthony G.We have rented from this location many times and every time our experience reinforces that decision! The people are great and the experience is effortless.
Lisa L.My van was ready when I arrived, everything was clearly explained by the nice man at the counter. Overall a very good experience.
Janet M.best location in the US!!!
craig h. | Overall ExperienceAWESOME!!
Marsha K.Your people were great was busy but they were very quick and helpful
John S.The mobile pickup didn't work, then I went inside and the guy asked for my license, but I had already put all that info in online prior to coming…so I didn't bring my license. I only needed to come inside cuz mobile wasn't working, and it almost thru a big wrench in my plans.
Sean W.The process to pick up a vehicle after hours is absolutely ridiculous. The website didn't work and I have to call for assistance. Too many questions, too time consuming. I had a lot of issues getting the key for the vehicle because the website would not work. I have had issues with this in the past at another uhaul location.
Shannon K.Very friendly and great customer service. Se los recomiendo a todos.
John S.Have box and tape buying specials.
Anthony G.I had no problem with this location or the service. This was the second location I tried. The first, uHaul located in Compass Self Storage in Gibsonia PA, was a different story. I showed up in the morning before they opened (because I had reserved a truck a few days prior and they said the key would be placed in a lockbox) but both lockboxes were unlocked with no keys in them. I had to then drive 6 miles to the next uHaul dealership causing me to drive an extra 24 miles that day between my personal vehicle and the uHaul. I was charged for those extra miles in the uHaul truck. If you can avoid the Gibsonia location at Compass Self Storage, I recommend it.
Nathan P.Nothing. Great personal. Great service.
Brian K.I don't think I could have been treated any better. Friendly and courteous service. No waiting. On pick up or return.
William D.The charges that I paid were a little confusing. He said it would be $44 total for renting the pickup truck. I returned it with the same amount of gas as I left with. And I drove less than 20 miles. But he ended up charging me $46.74. Overall everything else was very good.
Vincent Z.Thanks to Hank for his knowledge, help and compassion
tom s. | First ImpressionsVery personable staff!
Theresa B.The entire experience was outstanding from reservation to return. The team there at Wm Flynn Hwy were awesome.
Steven B.Facility was very convenient and well-maintained. Staff was extremely helpful and friendly.
Khris M. | Overall ExperienceIf it weren't for Donald Rutherford, I would have rated this whole U-Haul experience a big fat 0. I was supposed to pick up my truck at another, closer, location but the keys were not left in the truck. I was then told I had to drive 40 minutes to get a truck. Donald was so professional and understood my frustration. He was friendly and helpful and succeeded in changing my whole attitude. In the future, I will deal with him - not with corporate.
Todd J.I was asked to park my vehicle in the back on the building while I was using the cargo van. When I returned it was after hours and dark out. I was VERY uncomfortable going to the back of the building to get my car. It was dark and the building/parking lot backs up to woods and a stream. I would ask next time to leave my car in the front parking lot. Everyone at this location is SUPER nice.
Lynn G.Kevin and his team are friendly, efficient, and super cool. The best Uhaul experience every time.
Robert B.Everything went smoothly. Very nice people there. So I would say, nothing.
Deborah C.The customer service I have received at this location has been excellent! ¡Los recomiendo!
Jean C. | Overall ExperienceI was quite disappointed to have my account debited after I had closed my unit because the paperwork was not processed correctly when I closed my unit on October 30th and my account was debited on November 20th. I had to call and get the money refunded only to find out my unit was never closed out on the 30th of October as it was supposed to be when I was in the office and spoke directly with Hank.
Carla L E. | Overall ExperienceThey were great! This storage was a temporary solution only, until we got our basement organized. It was ideally located and convenient. Hank and his team do an excellent job.
Patrick M. | Overall ExperienceKevin was absolutely amazing. Very friendly and knowledgeable. First time using storage and he made it very easy and pleasant. Thank you 10x over.
Christopher G. | Overall ExperienceHank, Kevin, and the rest of the staff are friendly and knowledgeable. Been to this location about a half dozen times and have always had a positive experience. This facility is exceptionally well run and maintained.
Anthony Z. | First ImpressionsThe best service!!!
Sandra F. | Overall ExperienceStaff went out of their way to help us .
bob s. | Overall ExperienceThe two fellows were more than helpful and very pleasant.
bob s. | First ImpressionsGreat indoor facility. Easy to pickup and drop off items. No complaints.
michael l. | Overall ExperienceAlways great to deal with. Convenient location.
joan v. | First ImpressionsThe facility was safe and well maintained. The staff was patient, excellent availability, and well just exceptional!
janis h. | Overall ExperienceI never rate 100% because there is always room for improvement.
Jessica T. | First ImpressionsExceptionally clean and organized. Convenient sharing area.
WILLIAM K. | Overall ExperienceThe staff here is always friendly and helpful. I would rent a unit here again.
CARRIE S. | Overall ExperienceNice to work with.
Karen L. | First ImpressionsI wish the unit ceilings were taller. I had to rent multiple units because I could not stack my items like in other facilities.
Kimberly C. | Overall ExperienceWould definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!
roberta w. | Overall ExperienceVery professional and helpful, that is the folks at this location
Carolyn D. | Online Move InHank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.
John g. | Overall ExperienceGreat job by all, very courteous and friendly team can't do enough for ya ! Thx
Mike P. | Overall ExperienceI left this facility immediately calling my husband to say: I can't believe how much I've underestimated the UHaul company! I love so much about everything this company does. This facility is impeccable-I would sleep on the floors (and I'm a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!
Natalie A. | First ImpressionsThe process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!
Jeffrey L. | Online Move InThe manager was helpful and provided great information.
GINA B. | First ImpressionsEverything was fine and you were very considerate
william w. | Overall ExperienceNo problem
william w. | First ImpressionsHank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.
dennis E. | Overall ExperienceVery nice facility and people😀
Georgeann M. | Overall ExperienceThe gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.
Micheal A. | First ImpressionsGreat guys and facility
Zack W. | Overall ExperienceHank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout! Highly recommend! CPO SEAL Retired Ted L Traver.
ted t. | Overall ExperienceGreat facility. (A water fountain would have been nice). Helpful, friendly, caring staff.
mark p. | Overall ExperienceI appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.
Jordan R. | Overall Experiencegreat guidance on choosing a storage unit
James K. | Overall ExperienceVery kind
Donna D. | First ImpressionsStaff was very friendly. They were also fast-had us in and out. Answered all our questions. All around great experience. I would recommend this location to other looking to move or store items.
Nina M. | First ImpressionsThanks,and everything was good.
Gene S. | Overall ExperienceVery friendly stuff.
Jordan R. | First ImpressionsThe guys here made a long and stressful day much less stressful! Friendly, knowledgeable, efficient, and HELPFUL!
Michael P. | Overall ExperienceAll employees at this location are great. Kevin has been super helpful and patient with all my questions and offers some great advice when requested.
jeff p. | Overall ExperienceHank. Takes care of you.
Louis A. | First ImpressionsYour location covers all moving and storage aspects great. You make it very easy. Your service is greatly appreciated.
MELISSA M. | Overall ExperienceThe facility was well maintained and the two guys that waited on me were very friendly and very helpful. Would certainly use a storage unit here again.
Gina C. | Overall ExperienceExstremly helpful, accommodation - staff went above & beyond to help me with my storage & moving needs. Thank you, Carol Tillotson
Carol T. | Overall ExperienceKevin Knapp who waited on us did an excellent job of explaining all the options and how everything works. It was a pleasure working with him.
mary g. | First ImpressionsI had great service they directed me in right direction. Recomend uhaul on route 8 to every body
LAWRENCE g. | First ImpressionsEveryone was always super friendly and nice
BECKY K. | Overall ExperienceI had Storage there 3 years ago.And just got another one..I would drive a hour out of my way to go here.He remembered my storage number from that long ago..Going to get a truck tonight. Great crew
tim c. | First ImpressionsHelped get me in & utilize my movers time wisely... thank you
Carol T. | Overall ExperienceExcellent service, accommodated all my needs during a stressful time. Gracias
Carol T. | First ImpressionsKnowledgeable, and helpful with suggestions! I wouldn't go anywhere else!
Robert O. | First ImpressionsThe guys were really helpful in making sure I had everything I needed to ensure my units were safe
tamara c. | Overall ExperienceWould definitely rent here again
ANTHONY S. | Overall ExperienceThis facility really was amazing. I knew my stuff was safe.
angel s. | Overall ExperienceThe employees were very helpful,
michele h. | Overall ExperienceBest customer support in Pittsburgh region
Michael M. | Overall ExperienceHank Henry was great to work with. He is certainly a wonderful asset to the UHaul team and we really appreciate his assistance during our move.
Gary H. | Overall ExperienceUnrestricted after hours access would be helpful, as in the Gurdian Storage I used before
Anirban J. | Overall ExperienceThe customer service at this location is outstanding! I never had a feeling of neglect and this is the only one I will go to for future storage needs.
Brian H. | Overall ExperienceMr. Henry and his crew are terrific and helpful. I would use them again in a heartbeat.
DAPHNE K. | Overall ExperienceHank and Kevin were excellent!!!!!!!!!!!!!!
MELISSA P. | Overall ExperienceThe garage bays are not easily accessible as equipment is in the way for backing a trailer. Luckily my trailer was small. Any bigger and it might not have been possible to get into the garage.
nathan t. | Overall ExperienceNicest people, secure clean storage. Takes the stress out of moving. Highly recommended!
Patricia B. | Overall ExperienceKevin is knowledgeable and efficient
kevin g. | ReservaciónWorking with Kevin is always a great experience!
larry m. | ReservaciónThe staff at this UHaul facility were quick, courteous, and friendly despite having the phone ringing off the hook and a line of people. Very impressed!!
Klancey B. | Overall ExperienceAll good
STORAGE FOR LORAINE KWIATEK D. | Overall Experience