Customer Reviews for U-Haul Moving & Storage of Escanaba

586 reviews

801 N Lincoln Rd   Escanaba, MI 49829

(906) 553-4042

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(906) 553-4042

801 N Lincoln Rd
Escanaba, MI 49829

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My experience in escanaba was amazing. The rest sucked. Online usage is horrible. Nothing works. I spent hours on hold. Anchorage experience was horrible. Lady there didn't know if I was coming or going. I would not recommend a unbox to anyone. No one could tell me where it was ever. I called once and they said it was back on its way to Alaska. To expensive for that kind of service.

Lauri L. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY ALLEN O. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA LEE N. 
Rating:
5.0

Customer did not leave a comment.

TAMMY CHERYL K. 
Rating:
5.0

Customer did not leave a comment.

ANANIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent W.  |  Overall Experience 
Rating:
5.0

I had quick adequate service. Friendly service. Thank you.

RHONDA LYNN S.  |  First Impressions 
Rating:
5.0

as always kevin is awsome

EDMUND LEE S. 
Rating:
5.0

Customer did not leave a comment.

JAMIE RAY S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

JAMES LEE L. 
Rating:
5.0

Love my Local U-Haul facility! Brand new and clean facilities. and great staff. They are a go-to resource for me. Thanks!

Alan A.  |  Overall Experience 
Rating:
3.0

Trailer I pre-ordered for use had a flat tire. No other trailers available and was told it couldn't be fixed. I was on a time-schedule and couldn't wait another day for one to possibly be available.

KRISTIE MARIE E. 
Rating:
3.0

Not very personable. Was the reason I was in the situation of needing a full rental in the first place.

KRISTIE MARIE E. 
Rating:
2.0

The staff on site were always helpful. What I didn't care for and the reason I left is that my rates constantly went up, and payment was never taken on the day it was supposed to be. This caused unreasonable and unwarranted late fees though there was money in my account every time.

Elijah M.  |  Overall Experience 
Rating:
4.0

Kevin was very helpful and worked with us.

JERRY RAYMOND Y. 
Rating:
5.0

Kevin was great , helped us out and made sure everything we needed . And explained well on accessing storage after hours

JON B. 
Rating:
5.0

The person I talked to was very helpful and did everything he could to meet my needs.

mark d.  |  First Impressions 
Rating:
5.0

Kevin was super helpful. Helped us so much with finding a great location for our lockers. He made our experience great.

paula b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALLY DANIELLE S. 
Rating:
4.0

Customer did not leave a comment.

MARC CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDMUND LEE S. 
Rating:
5.0

As always Kevin, is a great customer service representative

EDMUND LEE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN EDWARD K. 
Rating:
5.0

kevin is awsome

EDMUND LEE S. 
Rating:
5.0

Drop off at Escanaba MI was awesome! Very helpful to correct a mileage discrepancy! Great guy working at the Escanaba location!

john D. 
Rating:
5.0

The idea that a total stranger takes a picture of my driver's license with their cell phone is not acceptable. I will never use this business again and I will strongly urge others to protect their privacy and use another agency.

JAMES JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Derrick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN EDWARD G. 
Rating:
5.0

Escanaba customer service was absolutely outstanding!

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

timothy p.  |  First Impressions 
Rating:
5.0

I had a wonderful experience during a very stressful time moving is stressful and this made it so much easier and I am very happy with them.

Paulette O. 
Rating:
5.0

Customer did not leave a comment.

Tim W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charylann T. 
Rating:
4.0

I would not ever recommend U-Haul to anyone anymore. My experience was beyond terrible. I've been a loyal customer all my life but the ubox program is a scam to get all your earthly possessions, move them across country, then tell you that they don't deliver to your home (after you've paid and they moved everything to another state). Then they keep charging exorbitant storage rates for all your things that you have no way of getting without hiring yet another mover. They have lost a loyal customer for life and I would never recommend using them at any price. I ended up spending thousands of extra dollars to get my own stuff and months of living without everything I own. It is a scam that has got to be criminal. 0/10 would not recommend.

Jared W. 
Rating:
5.0

Everything went so smooth once we realized we needed a climate control unit. We were able to get exactly what we needed right away after we called. Very friendly, professional, and efficient.

Cathy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy K. 
Rating:
5.0

Quick checkout and trailer worked well.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE G. 
Rating:
5.0

Very helpful and attentive staff

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL ALLAN L. 
Rating:
5.0

Very nice place

JAMES PAUL R.  |  First Impressions 
Rating:
5.0

Kevin did an outstanding Thank you

SCOTT ALLEN F. 
Rating:
5.0

Customer did not leave a comment.

JAMES PAUL R. 
Rating:
5.0

Excellent service was at all times provided by those working at this location in Escanaba Michigan. Thank you... Sincerely. John G. Moloney

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Fast and friendly service.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL ANTHONY L.  |  First Impressions 
Rating:
5.0

OMGOSH-Every single employee was friendly, knowledgeable, willing to help in all capacities. The facility is SPOTLESS! The instructions, knowledge and helpfulness of the staff was beyond wonderful. Thank you UHaul staff of Escanaba /(Lincoln Road), Michigan. I could not have done it without you, from renting trucks to using your storage facility to figuring out which boxes to us...you were there for me!!! So appreciative! Steph (Trout) Berman

STEPHANIE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Nothing thank you

Blake O. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

WAYNE MARSHALL P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

The personnel at this location rented my trailer out to somebody less than 24 hours from my rental. The customer did not return the rental promptly so my 9 AM reservation time I made 72 hours before I needed it wasn't there. I had to wait for them to get the trailer in over four hours later and drive all the way back to come and pick up the trailer from the project I was working at. The service personnel did try to help me load the trailer but that's when we noticed the trailer while it has a 6‘ x 12‘ inside dimension only had a 4‘9“ wide ramp and I needed to be able to get a zero turn riding mower up onto it with a 62 inch wide deck and that was not possible. The service personnel were very helpful and able to return my money and get me a credit but overall I was not happy with my U-Haul experience in any manner whatsoever.

DONALD CLARENCE B. 
Rating:
5.0

The call went to your corporate office. It would have been much easier if I could have talked directly to the local office instead of going through the corporate office. I spent 45 minutes on the phone because of the inefficiency of corporate. I was initially told that I could not have the car wired until Friday. When I was able to talk to the local office it was revealed that they had many openings for the required wiring on the day I called and they took care of me the same day so I could make my schedule. Worked out OK just wasted an extra couple of hours. Over all the experience was very good. In most things local is better than central.

WILLIAM KEVIN H. 
Rating:
5.0

They are awesome! We had a car accident and UHaul Escanaba were the only ones that we could reach and helped us through the situation. Thanks!

LUZ IVETTE P. 
Rating:
5.0

Very professional and did the walk around when we got there. There was no wait she came out immediately!

KELLY P. 
Rating:
5.0

Customer did not leave a comment.

Bennett N. 
Rating:
5.0

NONE

TODD BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

GARY EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline T.  |  First Impressions 
Rating:
5.0

Ashlee and Corey were both very helpful with getting my equipment and answered all my questions..

Shianne N. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
5.0

Nothing, service was great. An employee who wasn't even on the clock helped me while the other employee was engaged with another customer. Easy rental, fast service, and return was really speedy and convenient also.

CLAYTON EDWARD T. 
Rating:
5.0

Exterior and interior is uhaul was not clean when we picked it up

Jared N. 
Rating:
1.0

Your company needs to train its employees much better. Only one lady actually knew what was going on, the rest of them didn't know there asses from a hole in the ground. My experience was terrible right from the beginning! Someone even cancelled the moving company on me. It took me over 2 hours to straighten it out. I was also quoted 2 different prices. Of course I had to pay the higher price. I will never use uhaul again! Further more I will tell everyone about my terrible experience with you. If there is anything good that came with using you, it was the great workers that brought and unloaded the u boxes. Signed, Dorothy Turner

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
4.0

The mobile app experience when renting the vehicle was horrible. Not streamlined or simple. Lots of steps, eventually went inside to get keys. Never using the app again.

Derek D. 
Rating:
5.0

Customer did not leave a comment.

KELLY JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ryan K. 
Rating:
5.0

The staff member Kevin Pearson was awesome. He was very, very helpful and tried his best to get us safely on the road at the end of a difficult day for us.

JOHN F. 
Rating:
5.0

It was a great experience Don't change a thing !

edward P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Eli B. 
Rating:
3.0

Customer did not leave a comment.

GEORGE EDWARD B. 
Rating:
5.0

Representatives were knowledgeable and kind. Gave excellent recommendations for size and capacity of a moving van. Very personable and pleasant to work with!

DELANEY MARGARET V. 
Rating:
5.0

Each employee I interacted with was wonderful. Very kind and helpful.

Holly N. 
Rating:
5.0

KEVIN IS A GREAT AMBASSADOR FOR YOUR BRAND

NANCY MARIE L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOHN B. 
Rating:
5.0

They came out to help me check me in after they closed. Thank you

Christopher B. 
Rating:
5.0

Amazing as usual!

Michael B.  |  First Impressions 
Rating:
1.0

My storage unit leaked and ruined many personal items. A U-Haul employee was notified. They took pictures and said someone would be in touch. Later that day when we returned for the remainder of our belongings my wife went inside to ask about the damage. None of the employees had a clue what she was talking about. I'd really like a claim filed and our ruined items replaced. Please have someone contact me regarding our destroyed belongings. Thank you. Shane

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

MARK STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN NJERU M. 
Rating:
5.0

She was very nice and hrr Ed module.

Jim and Donna C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

JAMES DONALD M. 
Rating:
5.0

Excellent service.

KENNETH S. 
Rating:
1.0

Customer did not leave a comment.

annabelle G. 
Rating:
5.0

Customer did not leave a comment.

Clem G. 
Rating:
2.0

Customer did not leave a comment.

MICHELLE ANNE-MA S. 
Rating:
1.0

Trailer lights only work intermittent, tried to use my warranty and get it fixed but was told it was my vehicle even though all my lights work on my vehicle. I will not take it back to the same location again and feel like I have been ripped off since I am unable to use the trailer hitch legally after paying over $300 for it. Go to a mechanic for a hitch not uhaul

Gregory G. 
Rating:
5.0

Fix uhaul website for self checking. Would not permit "required" picture upload. Wasted 20 minutes attempting and finally called Escanaba GM who was VERY kind. The web site would not allow me to upload picture and would not allow me to move past submitting picture. Fix web site-please!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
4.0

Very friendly and efficient.

ROBERT NORMAN J. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Very helpful and friendly.

THOMAS PAUL W. 
Rating:
5.0

Olivia and her crew at the Escanaba location have been such a big part of our small pinball collective over the past three summers of picking up, delivering and partying with these vintage games. We wouldn't move these machines far at all without their help, equipment and experience.

JESSE VINCENT P. 
Rating:
1.0

They had no answers for us as to why our rental was so much when the quote we were given was $350 less. U-Haul is a total scam artist and I intend to pursue legal action.

WILLIAM DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Same as above.

MATTHEW JOHN M. 
Rating:
4.0

Friendly folks

David P. 
Rating:
4.0

Customer did not leave a comment.

Jonie B.  |  First Impressions 
Rating:
5.0

First off-every single one of your staff has been sooo friendly, polite, helpful, and professional. I have had so much help from learning to drive a truck, to learning how to find my way to my storage unit. Everything is neat, clean, and organized. Your staff is so informative and it is really appreciated. Thank you! Steph

STEPHANIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE ANN W. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

The staff person that assisted me was very helpful when I was returning the vehicle. I hope to use them again for a drop off as I have one more trip from down state to bring up.

GARY THOMAS R. 
Rating:
5.0

Ask customers if they are new to using U-haul services and if so, briefly explain the process and the most important things you think the customer should know. Give them a quick rundown on how to return the rental, where to park, policy on locking the doors, etc. and be upfront with the variables that will affect rental cost, like weekdays vs. weekends, and remind them to refill the gas tank before returning. People have a bad habit of not reading paperwork and assume they will be told what they need to know from the employee.

Michele L. 
Rating:
5.0

Although the truck was visually clean, my only complaint is that the cab smelled strongly of cigarette smoke. It is probably imbedded in the padding of the seats. I suggest that an attempt be made to clean the cab with a Febreeze-type product so the smell can be removed.

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

KELLY JO T. 
Rating:
5.0

Staff provided helpful information for the move.

JAMES C.  |  First Impressions 
Rating:
5.0

All were very helpful and kind. I would recommend their business and services to all my family and friends.

NICOLE ANN W.  |  First Impressions 
Rating:
5.0

Employee Kevin at the Escanaba store was extremely helpful and thorough.

Erin J.  |  First Impressions 
Rating:
4.0

According to the agent at the facility, the rain had knocked out the doors for loading and unloading into the storage area. Other than this, it was a good experience.

Norris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sammy M.  |  First Impressions 
Rating:
5.0

Both Ladies who help me were excellent help. The ladies made the process easy and fast, great service.

Steven F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delta Lodge 1.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
5.0

Kevin was very helpful and professional....

Kristopher K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANANIA T.  |  First Impressions 
Rating:
5.0

Best customer service I ever had

Danielle B.  |  First Impressions 
Rating:
5.0

We had a great experience from start to finish. I had a lot of questions and Morgan was very helpful and answered all of them.If she didn't know the answer she immediately got it. We rented a van and a storage unit so there was a lot going on. Very impressed by the security and cleanliness of property. We hope to continue doing business with this specific U-Haul location. Staff in general was very helpful and friendly even the gentleman (I did not get his name) that checked the vehicle back in. We overall had a very pleasant experience with a very professional staff.

Marcus B.  |  First Impressions 
Rating:
5.0

Very friendly! Was taken care of right away!

steve t.  |  First Impressions 
No reviews have been submitted for this location.

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