Customer Reviews for U-Haul Moving & Storage of Escanaba

447 comentarios

801 N Lincoln Rd   Escanaba, MI 49829

(906) 553-4042

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(906) 553-4042

801 N Lincoln Rd
Escanaba, MI 49829

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R.  |  First Impressions 
Clasificación:
5.0

Staff provided helpful information for the move.

JAMES C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA DAVILA B. 
Clasificación:
5.0

No need to improve! The employees are all amazing at their jobs! Kevin is always helpful and friendly.

SCOTT T. 
Clasificación:
5.0

All were very helpful and kind. I would recommend their business and services to all my family and friends.

NICOLE ANN W.  |  First Impressions 
Clasificación:
5.0

I loved every bit. So user friendly and way. The app is great!

Emily W. 
Clasificación:
2.0

I rented one for two days and it seemed to be used to haul manure or something. It was dirty! Told the lady about it and just told me that I wouldn't be charged a cleaning fee. I had my couch in the u-haul over night and it stunk like the u-haul. Couch still stinks. Don't know if I'll rent from u-haul again.

MATTHEW DOUGLAS P. 
Clasificación:
1.0

You should state a specific late fee date after due date. There were times when I was six days late and didn't get charged. Yet, if I was there days late on other months I was charged. Also, you are by far, the most expensive storage in our area. Bar none! AND NOW YOU ARE RAISING RATES! So those are the two reasons why I moved to another storage.

wendy N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAMARIE R. 
Clasificación:
3.0

inaccurate pricing website quotes one price store charges another..not recommended..watch urself!

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Excellent customer service. 2 different employees were very knowledgeable and helpful

DAVID PAUL R. 
Clasificación:
3.0

Expensive for Escanaba area storage but overall was fine.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

Customer service was super

KEVIN JAMES R. 
Clasificación:
5.0

Obtain flatbed truck to deliver u-boxes to home for customers

KATRINA LYNN D. 
Clasificación:
5.0

Never any issues and Kevin is great!

Jenny S.  |  Overall Experience 
Clasificación:
5.0

Great staff!

JENNY REBECCA S. 
Clasificación:
3.0

Employees seen me in the store and continued doing other things without acknowledging me for 5 minutes. The lady that did end up helping me was really pleasant and helpful.

LOGAN THOMAS C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENICE LEIGH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela L. 
Clasificación:
5.0

Extraordinario servicio al cliente

REBECCA ANN K. 
Clasificación:
5.0

The customer service at the Escanaba location is FANTASTIC! Everyone is always so helpful. They all made our relocating an easier task than expected. I can't sing their praises enough. We utilized a climate controlled storage unit, plastic moving totes and a 26' truck. Our unit is pest free, clean, highly secure And well lit. The totes were like new and EXTREMELY helpful for uniformity with packing/stacking for the move. The truck was well running with far more giddy-up than we expected for a large truck and we used far less gas than we expected . For 100 miles we only utilized 1/4 tank . The online service is helpful to put in the information & account management. However, there were some Server issues that caused me to have to call their office initially but Kristen W. Made sure I was well taken care of without taking too much time at all.

ANGELA MARIE L. 
Clasificación:
5.0

Good overall experience. Everything was handled professionally.

ERVIN JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerri P.  |  Overall Experience 
Clasificación:
5.0

I have had an excellent experience and I am pleased with everything, that I know, has and will happen.

Margie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY SUE C. 
Clasificación:
5.0

Everyone of your employees were helpful, respectful and full of information that was so helpful to me. Kevin was a confidence builder for me as I had never driven a truck. He was awesome! You are lucky to have him and the two women who helped me that I am sorry I did not get their names. They were great as well.

STEPHANIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave B.  |  Overall Experience 
Clasificación:
4.0

ratchet straps are hard to ratchet need lube

TODDSTEVEN C. 
Clasificación:
5.0

U-Haul Moving & Storage en Escanaba was excellent but the U-Haul 800 number for U-Box is terrible and hard to get to with long wait times.

MICHAEL ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
4.0

Some of the people working there could definitely get some better customer service skills and have a little more patience. But other than that, great place.

Tracie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAINA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH C. 
Clasificación:
5.0

Outstanding customer service!! Olivia was super helpful, professional, and went above and beyond to assist me. She is the Employee of the Month!!!

Benny J T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benny T. 
Clasificación:
5.0

The customer service was exceptional! I jumped out to connect the trailer and they already had it done. When I went back to return the trailer Kevin was very helpful and kind. This is the place to go for sure!

JOSHUA WAYNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN RICHARD S. 
Clasificación:
5.0

Cant think of anything. It was easy and perfect.

RANDAL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN AARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY ANN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DWIGHTMARTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
3.0

I reserved and paid for a 5 x 8 trailer a month in advance with a pickup location of Marquette, Michigan. Prior to the scheduled pickup day, I was notified that I would have to get a larger trailer at a location that was over an hour away from the one originally requested. I certainly question a reservation system that really doesn't let you reserve what you want or where you want to pick it up at. Marquette is a college town and has had college students moving home the first weekend in May for many, many years.it seems as though Uhaul could know of and plan for this yearly occurrence.

Brandon C. 
Clasificación:
2.0

Employee gave us a trailer with a left turn signal that did not work. Told us as long as we're driving during the day we should be fine. Could not offer another trailer.

LORI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim d.  |  Overall Experience 
Clasificación:
5.0

Amazed with how organized and they have every moving supply you could need.

GREGORY DOMINIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN ANDREW K. 
Clasificación:
5.0

Employee Kevin at the Escanaba store was extremely helpful and thorough.

Erin J.  |  First Impressions 
Clasificación:
5.0

Kristen was wonderful to work with during my move in. She was very thorough and kind.

Angela L.  |  First Impressions 
Clasificación:
1.0

Mileage was wrong on truck .. to what was on computer got changed the extra 100 something miles not cool

CASEYNICOLE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

All went well with my rental.

GARY H. 
Clasificación:
5.0

The return was fast, efficient , and professional.

Frances M. 
Clasificación:
5.0

The attendant (Ms. Fix) was terrific. She made it a great experience.

SCOTT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY HAROLD B. 
Clasificación:
4.0

According to the agent at the facility, the rain had knocked out the doors for loading and unloading into the storage area. Other than this, it was a good experience.

Norris H.  |  First Impressions 
Clasificación:
2.0

Drove badly and when cleaning up the truck found marijuana behind the backseat. Could have got me in trouble due to not cleaning your trucks. The person who rented me the truck did not go over anything. Also I asked for more mileage and got charged for a whole extra day, which I didn't need.

MICHELLE ANNE-MA S. 
Clasificación:
5.0

Very pleasant experience. Well performing vehicles. Excellent and friendly staff.

GARY ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH MARIE P. 
Clasificación:
5.0

Cannot recommend an improvement, my rental experience was excellent

Craig R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B.  |  First Impressions 
Clasificación:
4.0

I will be back in a few weeks to finish our move. I was happy with the service.

KEITH DOUGLAS P. 
Clasificación:
5.0

Do not change anything. The staff/owners were great.

DOUGLAS ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DASHAUN LAPRIX A. 
Clasificación:
5.0

El cliente no dejó un comentario.

james P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammy M.  |  First Impressions 
Clasificación:
1.0

No respect and they break contracts behind your back

Andrew F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbi C.  |  Overall Experience 
Clasificación:
5.0

The only thing was on the car trailer the jack was hard to get down.

Traci B. 
Clasificación:
5.0

It was a good experience.

Irene W.  |  Overall Experience 
Clasificación:
4.0

All went well for us and our belongings.

Mark S.  |  Overall Experience 
Clasificación:
5.0

Prior to renting the vehicle, check the vehicle for built-up ice on bumpers, steps, and runner boards. During my rental, I was concerned about damaging a door due to the built-up ice on the runner board.

BENJAMINEDWARD G. 
Clasificación:
5.0

I really do like the climate storage

Carolyn C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES MARK N. 
Clasificación:
5.0

Truck had damag

JOSEPH PETER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN EDWARD K. 
Clasificación:
3.0

Even though I had reserved a pickup truck through Uhaul's website, I was told when I arrived at the store that no pickups were available. I was told I had to drive a large freight truck without a rearview mirror that cost the same as the pickup I'd reserved, and wasn't given any info on where the various functions were in the vehicle's cab. I struggled to find the controls for the windshield wipers, headlights, etc. It was annoying and made the drive more difficult than I had expected. I was towing a trailer with a Ubox on it. Luckily I got to my destination safely. When I returned the trailer, Ubox, and truck, an employee told me that Uhaul had "mixed up" the truck numbers. It may have been related to the fact that I had reserved a pickup and not a freight truck.

Bethany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD RONALD K. 
Clasificación:
5.0

Everything went well very easy transition to rent a trailer

JOSEPH JOHN P. 
Clasificación:
1.0

Got there got told I was getting a pick up truck that's what I ordered. Then got there and got told that they don't have pick up trucks at this location and that they upgraded me to a 10 footer. The 10 footer hitch system seemed very poor so I had to upgrade to the 15 footer that costed me probley double in gas! Very upset and disappointed getting told one thing then it not happening and ended up costing me more time and money.

RICHARD WILFRED D. 
Clasificación:
5.0

Customer service was excellent!!

Jamie F. 
Clasificación:
5.0

No problems. No worries.

CINDYL L. 
Clasificación:
5.0

ladies were very polite and courteous

JAMES ROBERT S. 
Clasificación:
3.0

They charged my car twice put my account in a negative costing me 80$ no reimbursement

Randal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDI F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy R.  |  Overall Experience 
Clasificación:
5.0

Trailer was leaking water inside

Christian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H.  |  Overall Experience 
Clasificación:
3.0

Prices were different after vehicle return

Marquita J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

When I called Columbia, SC, to change the delivery date no one answered the phone and after I left message, I never received a phone call back. The last person I spoke to helped me and moved the date.

DAVID EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tina g.  |  Overall Experience 
Clasificación:
5.0

Workers were friendly, efficient, and patient. They took time to explain things and the options involved. They went above what would be expected. Gracias

ROBERT ALLEN R. 
Clasificación:
5.0

What more can you say than excellent?

Randal S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy R.  |  First Impressions 
Clasificación:
5.0

Both Ladies who help me were excellent help. The ladies made the process easy and fast, great service.

Steven F.  |  First Impressions 
Clasificación:
5.0

Hi, we didn't think about checking to see if there were enough seats. We went to get in and there were only 2 seats and we needed 3. We went inside and she had no problem getting us another truck, she was fast and efficient and very friendly. The truck was perfect, thank you so much for the great experience.

Lisa N. 
Clasificación:
5.0

I dealt with Kevin at the Escanaba, MI location. He was VERY helpful. I needed the trailer right away and he did an outstanding job of providing me with the right equipment that I needed in a very timely fashion. VERY PLEASED!!!! Thank You.

JONATHAN DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan A.  |  First Impressions 
Clasificación:
4.0

Pulled in and there was a man out front right away to provide directions. About 10 minutes and I was in-hitched and on my way. Overall, my rental experience was fast, courteous, helpful and an overall pleasant experience. Thanks for making it that way!

THOMAS GERHARDT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELALAN F. 
Clasificación:
5.0

Easy and fast service

PAUL DAVID M. 
Clasificación:
5.0

Morgan Moberg was a great u haul representative. People that represent your company like that, are the best part of the company and will be a repeat customer for years to come. I have rented from different U-Hauls and you just don't kind of customer service Morgan gave me

MATTHEW GREGORY D. 
Clasificación:
5.0

Ms. Olivia, the site manager, was excellent to deal with along with Jacob the hitch installer! Great experience! Thank you!

MARKRANDALL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE BOYD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delta Lodge 1.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

All worked well for what I used it for.

GARY HAROLD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasonstanley I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen D. 
Clasificación:
5.0

Kevin Pearson was a pleasure to work with! Very knowledgeable and helpful! Amazing employee! 5 stars!

David P. 
Clasificación:
5.0

I have no suggestions at this time.

BENJAMINEDWARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHAEL STEVEN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
3.0

Stop using condescending words like "Hon" and "Darlin'". Did not walk the vehicle with me prior to departure (truck had a slight dent in rear driver's bumper). Uhaul should prorate storage fees. This is a deal breaker.

DANIEL CHRISTOPH M. 
Clasificación:
5.0

Businesslike professional yet friendly Mr Pearson. Great experience. Thorough.

rena r.  |  First Impressions 
Clasificación:
4.0

The team members were very helpful, Jacob, Kristen and Kevin. Helped us through the process and made sure we were satisfied with our storage unit. Also helped with the purchase of supplies needed for our upcoming move. T. S. Escanaba, Mi.

Thomas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

Kevin was very helpful and professional....

Karl K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANANIA T.  |  First Impressions 
Clasificación:
4.0

Kevin Pearson was a breath of fresh air. He literally went out if his way to help accommodate me with everything we had going on. I coordinate groceries for a non profit called Mission of Hope Delta County, and we needed help with several things, including using the forklift to get pallets off of trailers for us. Olivia and her staff are very professional and always had a great attitude. Olivia was also extremely helpful as well. Great group of people you have as staff at the Escanaba Uhaul!!

Chris R.  |  Overall Experience 
Clasificación:
5.0

Very easy to use and helpful staff! Definitely will use again if storage is needed!

Michael R.  |  Overall Experience 
Clasificación:
5.0

Best customer service I ever had

Danielle B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R.  |  First Impressions 
Clasificación:
4.0

From Las Vegas NV to Escanaba MI, all customer service representatives have been friendly, helpful and informative. Having the option to rent a storage unit at my destination was very helpful. The only issue I had was that I received a text message to return the truck 20 miles from the first agreed upon destination on the date of return. Spoke to Olivia Fix and the situation had been resolved.

Dan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tony c.  |  Overall Experience 
Clasificación:
4.0

Uhaul representative was very friendly and helpful. My only complaint is I couldn't receive my one free month of storage even though I've rented trucks from this location because my ex girlfriend used my phone number as a contact number even after we split and didn't pay her bill for awhile

Jessica S.  |  First Impressions 
Clasificación:
5.0

Thank you Olivia for making everything so smooth!!

Jackie H.  |  First Impressions 
Clasificación:
5.0

We had a great experience from start to finish. I had a lot of questions and Morgan was very helpful and answered all of them.If she didn't know the answer she immediately got it. We rented a van and a storage unit so there was a lot going on. Very impressed by the security and cleanliness of property. We hope to continue doing business with this specific U-Haul location. Staff in general was very helpful and friendly even the gentleman (I did not get his name) that checked the vehicle back in. We overall had a very pleasant experience with a very professional staff.

Marcus B.  |  First Impressions 
Clasificación:
4.0

The indoor unit was great for our household goods while waiting to get into our new home

Meganann H.  |  Overall Experience 
Clasificación:
3.0

One of the staff members never seemed to know how to use the computer correctly. She would give me information that was not correct, and when asked could not find out.

Michael R.  |  Overall Experience 
Clasificación:
5.0

Very friendly! Was taken care of right away!

steve t.  |  First Impressions 
Clasificación:
5.0

Extremely helpful, courteous and available to help. Was in a super horrible situation and they helped me. I can't thank this facility enough. God Bless.....

Sheena G.  |  Overall Experience 
Clasificación:
5.0

The two individuals who checked us in and showed us how to use the facility did so in a very professional and friendly manner. I was very impressed with the facility and how it functioned.

tony c.  |  First Impressions 
Clasificación:
3.0

The customer service for an empty storage unit needs to be revisited. As it was empty and able to be rented out $109 was too much to pay. No ability to work with us has lead me to not use Uhaul again

Melani L.  |  Overall Experience 
Clasificación:
5.0

Suited my need perfectly. Nice to have access to a small space, month to month basis, and the people were helpful. It was well lit, and nice to be able to drive in and access regardless of weather.

susan l.  |  Overall Experience 
Clasificación:
5.0

Escanaba facility very professional.

Gabriel B.  |  Overall Experience 
Clasificación:
4.0

Everyone was helpful and friendly.

Carole B.  |  Overall Experience 
Clasificación:
4.0

the place was clean and the man in charge Elliot was awesome

Jeffrey D.  |  First Impressions 
Clasificación:
5.0

Elliott was an amazing help with my storage dilemmas.

Shirley P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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