El cliente no dejó un comentario.Jonathan O. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Erie
Erie, PA 16504
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.STEPHEN A.
El cliente no dejó un comentario.Tinisha J. | Overall Experience
Ordered and got it the same day, within an hour actually, less than 2 miles from where I lived. The trailer worked perfectly for the job. The customer service was great. Only complaint was perhaps the you tube videos, making the return process much more complicated than it actually was.SUSAN B.
Two pieces of furniture got slightly damaged due to the way James Breter Co. packed them. And your team had a hard time knowing delivery status in regarding moving help who was picking them up and delivering/unloading them.Chuck B.
Very knowledgeable and helpful staff. Have been there several times and always have had a good experience.BARBARA K.
The app for returning the truck or equipment was absolutely horrible I could not return truck with the app ..MICHELLE G.
maybe a newer truck, this truck was sounding a little pitiful..lol but the service was excellent!Steven W.
El cliente no dejó un comentario.Tony M. | Overall Experience
They are so helpful and do there best to find what you need! Go above and beyond, Thankyou!michelle t. | First Impressions
Had a communication problem but they took care of me, I was satisfied.Shirley m. | First Impressions
Great place for short term storage!Colleen T. | Overall Experience
El cliente no dejó un comentario.Joanna P.
Everyone at Uhaul was very professional. The truck ran like it needed some TLC very sluggish. Thank you Cheryl.CHERYL A.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Lynn P. | Overall Experience
El cliente no dejó un comentario.Ryan N.
El cliente no dejó un comentario.Leisa L. | Overall Experience
El cliente no dejó un comentario.RAYMOND L.
El cliente no dejó un comentario.Owen N.
El cliente no dejó un comentario.Jackie B. | Overall Experience
Thank you! Great staff and very clean .Ollie L. | Overall Experience
The service girl was really nice and got our truck for us. She was very knowlgedable and professional.RITA C.
The staff in Erie were very friendly and helpful. The storage facility was very clean and well lit.Christina F. | Overall Experience
Outstanding storage experience.David A. | Overall Experience
I was called the week prior to the installation Toto he baseâ€¦. very nice. Great customer service. Very friendly and helpful! Made you feel like they valued me as a customerâ€¦ both the young lady who checked me in and the gentleman who didn't installation refreshing to find people who like their job and give high quality service!James T.
been trying to get a hold of someone. They billed be $9.and some cents for gas and I put gas in above when I left. need a responceCHARLES T.
Nothing. The young Lady that opened the doors at 9:00 AM PROMPT was efficient and had me out the door in .20 Mins. The Gentleman that checked me in was courteous, friendly, and assisted in dropping the trailer. All good stuffFRANK B.
Was a relatively short term rental, and all went very well. Would recommend to anyone I know and would also rent here again.Ernest M. | Overall Experience
El cliente no dejó un comentario.Josh E. | Overall Experience
Van was not ready at reserved time. Waited an hour before it was readyRich K.
Great experienceJonathan W.
I do not blame a bad reservation and having to drive an hour on the pick up location. The pick up location was Awesome! The reservation system, getting put on hold due to an error, getting disconnected made this a lot more stressful. Plus having to drive an hour because the equipment reserved was at a different location. Calling a local supervisor did get it sorted outMICHAEL S.
El cliente no dejó un comentario.Yanic P. | Overall Experience
El cliente no dejó un comentario.Robert D. | Overall Experience
El cliente no dejó un comentario.Mark M. | Overall Experience
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.Jerrad E.
El cliente no dejó un comentario.M. Elizabeth W.
Very pleased with the level of service provided by the staff at this location. Will definitely use again for future truck rental needs and will recommend to my family and friends.CHESTER C.
Your staff was very professional. The facility as well as your truck was very clean. The staff at this location was pleasant and helpful. I would recommend a friend or family member.DIONNA B.
Make sure fuel level on contract matches actual levelJOHN O.
Keep up the good work!Nicole M.
El cliente no dejó un comentario.Lorissa C. | Overall Experience
El cliente no dejó un comentario.CHRISTINA J. | First Impressions
Cocky attitude from GM rates for rental jacked up because nothing provided for hooking up to tow vehicle unless purchased. Excuse was "50% not returned " paid more for ball slide than rental, light connection on trailers not compatible with yourtow attachment installed by uhaulDaniel V. | Overall Experience
El cliente no dejó un comentario.Ken S. | Overall Experience
One of the 2 trucks we reserved 6 weeks in advance suddenly wasn't available and we were told we could pick one up from another location but it wouldn't be ready for 4 hours. We had the movers all ready at our home waiting. The 50 dollars you get back is not at all worth the inconvenience. Will never use them again. I'll try a competitorHOBART C.
El cliente no dejó un comentario.ERIC C.
My reservations for this rental were for the Pittsburgh Ave location. When I arrived I was sent to the grandview location because Pittsburgh ave didnt have my rental availableCHARLOTTE F.
El cliente no dejó un comentario.BENEDICT L.
Improve website interface. I had to use this location because of an issue with the booking website from 11 days prior. The staff I dealt with was extremely helpful, and made an unpleasant situation more than manageable.DONALD C.
My original reservation was at the 1505 Pittsburgh Ave location in Erie, PA. Got there 30 minutes prior to our reservation time and they had no trailer for us. They said the person who had it before us was due at 9am that day and had not brought it back yet (almost 5 hours late). Employees were indifferent to our situation. No one had called or texted us a heads up prior to this situation. We had to ask and persist that they check surrounding area Uhauls to see if they could locate us another trailer, which they finally did with some prodding. Overall not impressed with the help, concern, and thoroughness of the customer service. We then had to drive across town to get a trailer at the East Grandview location. No discounts, no apologies, not even a blink of the eye. As a great wise man once said "You know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."ROBERT W.
El cliente no dejó un comentario.JORDAN C.
Quick pick up and drop off. Good customer service would use again.DANIEL H.
The employees at this Uhaul are very polite and make you feel welcomed. I will definitely rent from them again.BEATRICE F.
El cliente no dejó un comentario.Kenneth S. | First Impressions
El cliente no dejó un comentario.JEFFREY W.
From start to finish, this was a terrible experience and I will never use uhaul again. From being charged many times the incorrect amount, to being told whileI hired movers, uhaul did't hire them and there not coming, to NO ONE delivering my box as I paid for, I am done with Uhaul forever. I will be sure to tell all of my friends about how terrible this was as well.Wade J.
El cliente no dejó un comentario.Matthew K.
Good staff and great space! Only concern was the amount of trash left behind by others inside the pull in.Tica N. | Overall Experience
El cliente no dejó un comentario.Daniel F. | Overall Experience
I loved dealing with the (in person) local store, however, online and their call center was a horrible experience. In my opinion, the call center "up charges" you for services you dont need. When I need a truck for 3 days, I dont need it for 7. I needed a truck from PA to Alabama and back. They try to throw you into a one-way that is ((far more)) expensive than just paying the straight .79 a mile charge. Again, in my opinion, they fudge the numbers to their favor on a one-way... I think they manipulate the numbers with the taxes, insurances to their advantage, so its more money in their pocket. They probably do this bec they can get that money back.. They will NOT tell you the exact tax you will have to pay either. If I live in PA, you should be able to tell me EXACTLY what tax I will owe you.... I actually had one of their online associates, tell me if she told me, she could lose her job.. Something funny about that comment that was made to me!!! Made me not trust UHAUL... I also had a male associate at their call center lie to me, telling me I will get a brand new truck bec of the 1600 mile ride. I also didn't like that I could not reserve a month out from my trip. The only helpful person online was April, but even she was constrained to their policies.. The algorithms used to calculate the amount due in their computers tend to favor the company and NOT the consumer.. Erie local store was fantastic. I even had an associate tell me at one of Erie local stores that the call center is always screwing things up for them... I wonder why?? I agreed with him. Erie local stores, 10 stars, online-- minus 20 stars...MARK G.
The lady that was supposed to connect the trailer to my truck only sat the hitch on top of the ball and connected the light plug. I was not even half was home on the interstate in a rain storm and the trailer disconnected from my truck. It scared me to death trying to get pulled over and not cause an accident. I tried to call the site and could get no answer so turned to family to help me so I got home. I have rented through UHAUL several times and never had an experience like this. I was so scared and never should have felt that way. I would like to speak to someone more about this in personAimee F.
Nothing keep up the good workBrian S.
El cliente no dejó un comentario.Abbas W.
El cliente no dejó un comentario.Toni m. | Overall Experience
I found garbage behind the seats. The truck rattled when i pressed the breaks. It hydroplained when i turned on the highway at aboutb10 mph. I also reserved a 26 ft truck abd an appliance dolly which the location had no appliance dollys.Kyle D.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.CORRANDIUS J. | Overall Experience
The employee handling my rental was rude and condescending, U Haul for all my concerns, and when i complained more and drew issues to their attention, I was told "I only work here this is not my company. Over all a terrible experience and I will never use uhaul again. Apparantly you condone this behavior because it happened at both pick up and delivery.BRUCE E.
Excellent clean facility, environment controlled. Moving carts are available. Very good unloading/loading zones.LORIN B. | Overall Experience
Ryan was great. I needed to flex on my instillation date as I live out of town and don't get to the city every day. The install was quick and finished ahead of promised time.Eric A.
El cliente no dejó un comentario.WILFREDO F.
El cliente no dejó un comentario.FREDERICK P. | First Impressions
Nothing! The check in and check out process was super easy, very friendly staff, extremely helpful!Matthew G.
Great sales clerksCHERYL A.
El cliente no dejó un comentario.JERAMY T.
The entire experience was dissapointing. I called the National Call Center and rented a 26 ft. truck. I was directed to a location on the West side of Erie near the time of closing. I drove there only to find that they did not have the truck. I was told that the Call Center mistakenly sent me to the wrong location. The correct location where the truck was at was on the other side of town. I barely had enough time to get to the other location before it closed. When I arrived they informed me that they had no appliance dollies to rent me even though it was part of the contract.STEVEN P.
Seats had stuff on them but other than that it was a awesome rideStacy I.
El cliente no dejó un comentario.James S.
Honor a reservation. Mine change 2 times.William S.
El cliente no dejó un comentario.DARYL G.
El cliente no dejó un comentario.Randy E.
El cliente no dejó un comentario.Rodney S.
More appliance dollarsRobert N.
El cliente no dejó un comentario.Denise S. | Overall Experience
The day staff was fantastic. Repeated after having an expectation set of being able to access my unit, I was not. The worst part was having many, many phone calls and multiple messages go completely unanswered and unturned. A spit in the face as a customer. I have closed my unit and moved my stuff elsewhere.Justin C. | Overall Experience
I made an appointment 2 weeks later I checked to see how progress was going they said there was no appointment so I had to make another appointment they installed the wrong electricalJames K.
El cliente no dejó un comentario.Desiree J. | Overall Experience
because i was a little late on retuning on your off day i was charged for a 2nd day i will never use you againTHOMAS B.
We have no complaints! Service was quick & efficient, both in pick up and drop off, and the ladies at the service counter were wonderful!!VIVIAN K.
U-Haul East Grandview location has an excellent staff. They are professional friendly and know what they're doing. Sometimes it takes a while for phone calls to go through. Great service !JAMES B.
I repeatedly was denied access to the storage unit prior to 10pm. Multiple calls to the after hours help manager number went unanswered and unreturned. The service during the day was fine, but I will not be back. Last night I was denied access again prior to 10pm and it REALLY screwed me over. I will be cancelling my unit before the end of the current billing cycle and moving to another location.JUSTIN C.
Great people and experience. Professional, smart, polite. Job well done. Made the day local move easy. Gracias.Stanley G.
Very good customer service. Prompt courteous and fully explained everything.Linda W.
El cliente no dejó un comentario.Susan H.
El cliente no dejó un comentario.MARY S.
El cliente no dejó un comentario.Timothy T. | First Impressions
Longer dollies/carts would be helpful as some items ( couch, long dresser etc) are longer than what fits on the cart and using 2 carts does not steer well.JOE Z. | First Impressions
El cliente no dejó un comentario.Emily A. | Overall Experience
People I spoke to on the phone were not helpfulAlassia R.
Longer dollies would be very helpful, useful, and convenient as some items to be tired are bigger and longer than can fit correctly on the dollies available and using two at the same time to fit the items does not steer well at all. Other than that, great and very clean facility, kind and courteous staff, and easy process all around. ¡Gracias!JOE Z.
We returned the truck after hours so we had no contact with personnel.... But very glad to be able to rent a truck.Pascal L.
Very smooth and easy to navigateDEANNA B.
Staff was rude and they didn’t care about customer serviceSCOTT M. | Overall Experience
The job was not finished, got home later to see that the side panel was not put back together where they hooked up the wiring I am not happy about something that cost over 400.00 and was not done right !!!!!! No ink cartridge for their printer for a receipt also at facility !!Chuck D.
El cliente no dejó un comentario.VIRGINIA W.
Owner was awesome. Had hitch installed here and rented trailer. Excellent serviceJoseph A.
El cliente no dejó un comentario.Ron M. | Overall Experience
El cliente no dejó un comentario.SHELDON T.
El cliente no dejó un comentario.kaitlyne m. | Overall Experience
El cliente no dejó un comentario.Jaime R. | First Impressions
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.AMY W. | Overall Experience
Get my reservation right next timeRaymond W.
El cliente no dejó un comentario.Jessica L. | Overall Experience
El cliente no dejó un comentario.JESSICA L.
El cliente no dejó un comentario.Cheryl W. | First Impressions
I paid over $2000.00 for a 20' truck that had front suspension problems.loose joints and bad alignment.not fun to drive long distance with a death grip on the steering wheel!!Todd M.
Keep up the great professionalism.ROBERT H.
El cliente no dejó un comentario.elissa p. | First Impressions
El cliente no dejó un comentario.PETERA S.
Sorry if I knew that had to walk a half a block just get to my stuff and take a trip every time I wouldn't have rented my storage in the fitplace. In my health condition i could used a place closer to the front of the bin g so I have looked for and found a better location and will be moving out this month.WILLIAM D.
El cliente no dejó un comentario.Greg R.
The store was very clean and well-maintained. However once my truck was loaded and I was on the road the engine light came on. I filled the tank and then the engine light went off. They were very pleasant customer service wise, however, the equipment was not great and there was dog hair everywhere.PAMELA B.
El cliente no dejó un comentario.Frank M.
Only thing I feel is not good is the pillar space inside the unit we received..it takes up some much needed space for us.KEVIN E. | First Impressions
El cliente no dejó un comentario.Willard S. | Overall Experience
Kaitlyn was very helpful in providing installation costs for a hitch to my Lincoln and scheduling an appointment. When I arrived with my auto for the install of the hitch, Ryan friendly and efficiently had the work completed. Will definitely share with my friends. Uhaul should be extremely proud of your representatives. Thank you. DeeDee M.
El cliente no dejó un comentario.ANDREA H.
It was surprisingly easy to rent a van to go camping. We had more than enough room for all our gear. Easy pick up and quick easy drop off.SHEILA H.
El cliente no dejó un comentario.Frank M. | First Impressions
El cliente no dejó un comentario.Cynthia S.
Twice now I have received outrageous bills after my rental with a promissory note filled out on my name. No phone call, no email or no correspondence whatsoever to resolve matters just an email with hundreds of dollars of promissory notes??? Shady business U-Haul!!!SCOTT M. | First Impressions
Front desk guy was very friendly and quick.David A. | First Impressions
El cliente no dejó un comentario.Christina F. | First Impressions
El cliente no dejó un comentario.Robert S. | Overall Experience
Was not happy with decision making with staff.William D. | First Impressions
El cliente no dejó un comentario.Melanie B. | First Impressions
I enjoyed using the app. Prior to obtaining the rental, it would've been good to know that I would need to have a second person to verify information. When I used my wife, she thought she was receiving a prank call. It delayed the process.stephen Z.
El cliente no dejó un comentario.Nathan N. | First Impressions
they were the best > NOT!!!Daniel G. | First Impressions
El cliente no dejó un comentario.Josh E. | First Impressions
El cliente no dejó un comentario.Bob H. | Overall Experience
Cup holders in cab had sticky dirty residue from spilled soda from previous renters. Interior cab windshield had dirty haze on windows. While I was overall very happy with the truck I would have expected better service at the price I paid for this rental. I shopped around for rentals and found your insurance rates the highest of all carriers. I will continue to shop around in the future, but you'll need to be competitive to to keep my business.PATRICK M.
El cliente no dejó un comentario.Samuel M.
El cliente no dejó un comentario.Tamara D. | First Impressions
El cliente no dejó un comentario.JADA D.
El cliente no dejó un comentario.AMANDA S.
El cliente no dejó un comentario.larry k. | First Impressions
El cliente no dejó un comentario.Samuel M.
Nothing, the staff is very nice and helpful! Great Location, I will never go to another location.JONISHA G.
El cliente no dejó un comentario.DEVYN P.
Awesome technician Excellent workJoe A.
El cliente no dejó un comentario.tony m. | First Impressions
El cliente no dejó un comentario.LAWRENCE A. | Overall Experience
El cliente no dejó un comentario.Jon H. | Overall Experience
El cliente no dejó un comentario.Nancy L. | First Impressions
El cliente no dejó un comentario.Stephanie S. | Overall Experience
Everything is great expect the fact that no employees are EVER wearing masks when you walk in. That’s the only reason it’s not five stars.Eric K. | Overall Experience
I really appreciate the drive in bay for unloading. in our weather, it's a real help. other storage it's all outdoor back up to a loading dock. So glad you provide flat trucks.Donna W. | First Impressions
While the storage facility was everything it needed to be, an employee gave me incorrect information regarding billing and the manager of the location was less than helpful. It wasn't until I contacted Ean in upper management that I settled it. I wouldn't recommend this location due to the lack of training regarding policy for their employees.Michelle A. | Overall Experience
The gal at the desk was very knowledgeable and helpful.amy p. | First Impressions
El cliente no dejó un comentario.Cindy D. | First Impressions
El cliente no dejó un comentario.anthony s. | Overall Experience
Very nice facility, but I miss KMartRobert L. | Online Move In
El cliente no dejó un comentario.Jason K. | Overall Experience
El cliente no dejó un comentario.Gary F. | Overall Experience
Their facility was so clean all the time. Never had issues with a messy bathroom and it was alway stocked well. I would definitely use U-HAUL storage again and again.Megan L. | Overall Experience
I've been very impressed with the cleanliness, the security, and the ease of moving my belongings into this U-Haul facility. The setup is great and easy to use. ¡Gracias!Dennis K. | Online Move In
Everything about my storage experience was great. Excellent facility!Sheryl M. | Overall Experience
The gal that helped me get my storage unit set up was very nice. She made the experience very easy.Kyle C. | First Impressions
El cliente no dejó un comentario.irean s. | First Impressions
El cliente no dejó un comentario.Patty R. | Overall Experience
I'm not sure if anyone else even works at this uhaul facility because Tiarra was the only employee I ever saw and she is FANTASTIC. I was in my storage unit and saw a cockroach when I brought it to the facilities attention Tiarra was the only one concerned. It took a call to customer care and multiple calls to Tiarra to get anyone to call me back on the matter. The lack of concern from the General Manager, Ryan, was terrible there was no concern. I felt like I was bothering him when there were cockroaches in my unit. The only reason I rated this review poor was because of the general manager, if I could just review about Tiarra I would because she is fantastic and really knows how to handle guest issues.rachel c. | Overall Experience
The staff was very helpful. They made the process easy. I appreciate that everyone was friendly as well. If I ever need to store anything again, I will definitely be using this particular facility. ¡Gracias!natalie a. | Overall Experience
Thanks for all your help I’m sure will be doing more business togetherRobert B. | First Impressions
El cliente no dejó un comentario.Cathy M. | First Impressions
El cliente no dejó un comentario.Bonnie L. | Overall Experience
No problemsalfred s. | Overall Experience
All top notch experience. I highly recommend.Mary J. | Overall Experience
Every employee was very helpful and courteous each and every time I called or stopped in to ask a question. The first month of free storage with a truck rental was a nice bonus.Thomas F. | Online Move In
El cliente no dejó un comentario.Suzanne D. | Overall Experience
A little pricey but great service.Shatell M. | Overall Experience
El cliente no dejó un comentario.Rachel H. | Overall Experience
El cliente no dejó un comentario.Carlo R. | First Impressions
El cliente no dejó un comentario.ADAM B. | First Impressions
Clean, secure and convenient with courteous and professional staff.Pontus K. | First Impressions
The young women who checked me in at the storage facility did a fantastic job. I was not sure of what to do and she went above and beyond to help me. She also assisted me the next day when I dropped off my trailer. She was friendly courteous, and professional. I am sorry I did not catch her name but I think she was a manager and worked Saturday and Sunday.Kimberly H. | Online Move In
El cliente no dejó un comentario.Suzanne D. | First Impressions
I dealt with 2 different guys and both were super helpful and made things smooth and simple! Ryan and Josh (?? I think). I dealt with the other 2 locations in Erie and had garbage customer service with both, but the staff at E Grandview was awesome to work withLeah R. | First Impressions
El cliente no dejó un comentario.Jodi S. | First Impressions
They told us they didn't have the size that we reserved. When we questioned them they suddenly "found" the size we reserved.Scott C. | First Impressions
Calvin was so helpful during this process of getting a storage unit. He answered all of my questions with a smile. I would highly recommend this storage facility.rachel c. | First Impressions
Ive filled out the survey three times now witb errors each time it is submitted. Im not sending it again. The facility is extraordinarily clean and well maintained. Security is second to none. Very easy process. I would recommend to everyonePatrick M. | First Impressions
El cliente no dejó un comentario.Sheryl M. | First Impressions
The online system assigned me a non-existent room that was not on the map. When I went to in-person service, they were very courteous, efficient, and helpful and resolved the problem. The online system needs to be corrected to solve this problem. Otherwise, I had no problems and was very satisfied in the end.Jane D. | Online Move In
No card is actually needed to enter or exit the storage facility, anyone can go in, so not sure how secure the storage is from vandals or thieves. No security personnel in the facility could be potential place for an assault, i would not feel safe going in alone.Donald G. | First Impressions
The staff was awesome. Tiarra was very friendly and explained everything very clearly. The units were extremely clean!!! I was very impressed!!!Natalie N. | First Impressions
I rented a moving truck and a storage unit for the first time, and the process was quick and easy. The employees I spoke with on the phone and at the U-Haul center were professional and helpful. Very happy with my experience here!Jennifer L. | First Impressions
I had a last minute emergency move reserving a truck and unit was easily accomplished and a huge weight taken away off of my shoulder, and at pickup employees were quick and pleasantAndrew J V. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!