Comentarios de los clientes para U-Haul Moving & Storage of Englewood

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Englewood

Clasificación general:

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Saysana I. | Overall Experience |
Clasificación:

One of the best experience I’ve had with how busy they’ve been and a great and very secure location. Fantastic staff as well.

Konnie T.
Clasificación:

I was charged for damage to the vehicle that I did not do. What a horrible company.

Christopher M. | Overall Experience |
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Only thing that could use improvement is the phone support. When I call you guys, I could almost never get to anyone. It's like I was getting kicked over to a support center that always had wait times of >20 mins. So annoying.

Jonathan G.
Clasificación:

I have a Hartford L shape desk that was damaged in the move.

James R.
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El cliente no dejó un comentario.

Jackson F.
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El cliente no dejó un comentario.

Scot S.
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Our rental agent was great. She understood our needs and took care of us. Great customer ficus and service!

Michael F.
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El cliente no dejó un comentario.

Anna G.
Clasificación:

You didn't ask me for a star review but I'll give you 1 of 5. One star because this is a full-service moving company but it's a very difficult process. I was actually told by a local representative that the call center folks "are not great". That's pretty damning. And that was my experience. Each person thought they knew what they were talking about or told me the wrong information, resulting in hours on the phone and hundreds of dollars I didn't need to spend. I have twice asked UHaul to review previous phone calls because incorrect information was given. Even at the last step, when a mover came to the Englewood facility to pick up my U-Box, they told him they had no record of this appointment. I called and gave the date and mover information THREE TIMES. You should be refunding me for internet at this point. I will never use UHaul again.

Melissa B.
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El cliente no dejó un comentario.

Gabriela D.
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El cliente no dejó un comentario.

Joseph P.
Clasificación:

Quicker service to incoming customers & quicker phone response when calling in.

Norma H.
Clasificación:

I reserved the location closed to my house. The email confirmation 29654064 confirmed where I was to pick up the truck. But when I got there, they made me go 5 miles down the road to pick up my truck. I did not get an email of the change. The location I was sent to was 5 miles one way, further away adding 15 extra miles. I think I shouldn't have been charged the extra $15 for the extra milage. U-Haul Moving & Storage at Santa Fe Dr 4849-4859 S Santa Fe Littleton, CO 80120 Date & Time: Tuesday, November 3, 2020 at 8:30 AM Drop Off Location: U-Haul Moving & Storage at Santa Fe Dr 4849-4859 S Santa Fe Littleton, CO 80120 Date & Time: Wednesday, November 4, 2020 at 8:30 AM Rental Period: 24 hours Equipment: 26' Truck

Alexander C.
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Employees were extremely friendly and helpful. They made the moving process less stressful.

Lynne C.
Clasificación:

My registration sent me to a different location at 4849 sante fe drive Littleton. At that location which is what my registration stated I waited in line for 45 minutes to be spoken to extremely rudely by an older woman who stated I was at the wrong location. I showed her my registration and she shrugged and sent me to the other location. She was horrible and waiting that long for that response was infuriating. The woman working at the 2727 was very nice and helpful!! She is the only reason I may consider using uhaul again. I will now always consider other moving truck companies first though. This was horrible.

Jean F.
Clasificación:

N/A

Tucker T.
Clasificación:

Mixed up the trucks and charge me 600% cost for your mistake, great job

CHENEL H.
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Staff was unprofessional, using profanity while speaking to customers and each other. As well proper mask wearing was not happening. The whole needs a re-training on customer service.

Odilon R. | Overall Experience |
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solo un enpliado mujer se porto mal

john o. | First Impressions |
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Well done!!

JAMES W.
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I have rented equipment from numerous vendors and locations over the years and my experience at the 2727 South Santa Fe, Englewood, Colorado U-Haul, location was outstanding. These folks have it going on, they understand how to make a customer feel welcome and are willing to go above and beyond to answer your questions to make sure you have the right equipment for the job you are doing. "Excellent customer service".

Paul M.
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El cliente no dejó un comentario.

Robert A.
Clasificación:

Thank you!

Kimberly A.
Clasificación:

I will be contacting uhaul directly about the issues we endured,!as NOONE should have to go through what we did. From reserving the truck at one location and not having one when going to pick it up to being sent to a different location and getting a truck that sounded as though it was going to blow up. After 6 hours of back breaking loading furniture we were not able to start the truck which had to be parked in the middle of the street to load. The icing on this cake was waiting over 40 minutes to even get through your system in order to get someone to help as we sat in a cold truck with no lights (not even hazard lights) for almost 2.5 hours waiting for your help to fix a truck with 160,000 miles on it. I pray that you will actually read this review and maybe inspect your trucks, and Do Something about the horrible phone system that sends you to voicemail hell when your in need of serious help.

Tyler S.
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El cliente no dejó un comentario.

Erin F.
Clasificación:

More info should be given about the mobile truck pickup ahead of time. All of the information that was required in the app could have been entered ahead of time. Also, what is the point of the mobile pickup if you still have to go inside for the key? The app would also not work when trying to drop off. Having to enter a security code ever time you use the mobile app is super annoying.

Mark S.
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The ladies that helped me were A+

Timothy G.
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El cliente no dejó un comentario.

Janine H.
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Very friendly and helpful staff! I think the tires on my uhaul were old.

SCOT R.
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El cliente no dejó un comentario.

David M. | Overall Experience |
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El cliente no dejó un comentario.

CAROLYN C.
Clasificación:

El cliente no dejó un comentario.

Thomas M.
Clasificación:

This was the worst moving experience if my life. My boxes were two weeks late. You didn't pay me the agreed upon amount of $100/day that they were late. No one from this location would call me back until my case was escalated to higher management. Most of the staff at this location was rude and unprofessional. I would tell anyone thinking of using this service to just throw there stuff away and save the time because they'll spend hours on the phone tracking their stuff and it will be weeks late. I would give ZERO stars with the exception of Honoree pemberton and Jeen Dietz n Phoenix. I honestly think they are the only reason I got my boxes AND they are the only two people from your company that actually called or emailed me back when they said they would. I would tell our office in Phoenix to hire them in a second. The rest of the staff in Los Angeles was terrible!

Bija S.
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El cliente no dejó un comentario.

Richard M.
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Customer service guy was good, but could have explained things better

Mia S.
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El cliente no dejó un comentario.

KEVIN THOMAS M.
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The truck was very clean front and back and smelled like cleaner so I knew they did a thorough job cleaning it. The 2 guys there when I returned the truck were very professional and helpful.

Jeffrey B.
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El cliente no dejó un comentario.

Jared L.
Clasificación:

First of all beyond frustrated that my original 26' foot truck was not available and I had to change at the last minute to a 20'. This has made my move way more stressful as everything did not quite fit and had to make arrangements for my stuff left behind which has added an extra expense on top of the stress. The only sympathy from a uhaul representative has been oh ya sorry that happens. Unacceptable in my opinion when this reservation was made weeks in advance. Im not asking for reimbursement or anything but just that thought would have gone a long way.

Florin B.
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El cliente no dejó un comentario.

Diana X.
Clasificación:

The truck was not ready when we got there. They gave us a different truck that was “ready and clean” however when we got to that truck, one of the windows was left opened. There was dirt and debris all over the driver's seat. There was white gunk on the dashboard. The staff members here were rude. When we tried to get help, they all seemed like we were bothering them by interrupting their conversation.

Charlotte S.
Clasificación:

The check in/drop off person was very friendly. I explained all the troubles with the battery dead & replacement. She was empathetic & said maybe they would issue a coupon for my inconvenience....I said NO! I want some kind of credit for this major hassle. She said she was sorry for all my troubles & she would denote it on the return paperwork. I then saw a few days later that they had not charged me for the extra mileage over the allocated amount, which was several hundred dollars. I was very pleased to see that & would highly recommend this location.

CRAIG L.
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El cliente no dejó un comentario.

Harold B. | Overall Experience |
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You guys are dirty thieves who can’t even run a uhaul facility. Learn to do your mindless jobs.

Thomas L.
Clasificación:

Everything was Great THANK YOU ALL

John S. | Overall Experience |
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Overall I was very pleased with my storage at U Haul. I only had to leave when access to the location was limited to a scan card. Being only able to enter the site with the scan card limited me to access only when I was in my truck, when i needed to get in and was in a different vehicle I could not. I shared this with the staff when the change was made but no other options were available.

Christiana R.
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El cliente no dejó un comentario.

David W.
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-

Thomas G.
Clasificación:

I rented a 10 by 15 truck and traveled about 12 miles and had to put over 8 gallons of gas that is 1.25 gallons per mile that is outrageous was told oh well when I asked

joe M.
Clasificación:

Very efficient and fast process.

Diane Y.
Clasificación:

Long in line wait time. need to have more people or a better system.

Jonathan T.
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El cliente no dejó un comentario.

kristen S.
Clasificación:

Employees Victoria, Austin, and Brittany did an outstanding job helping me today with my Uhaul cargo van rental. They all went out of their way to answer my questions and help me with the rental. They all worked together, were very friendly, and outgoing, and made me feel at ease. Their customer service was excellent, professional, and made my rental go very smoothly. Sincerely, Kristen Scheckel

Kurt W.
Clasificación:

El cliente no dejó un comentario.

SHERYL T.
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Austin was very polite, efficient, informative, helpful, courteous. He respected social distancing, wore a mask. The return was quick and easy.

Brian S.
Clasificación:

Don't change a thing. I dealt with Austin early in the morning. He answered all my questions, saved my rental ( I was an hour late) and proved to be a knowledgeable employee.The best rental experience ive had. Fair prices. Amazing staff.

Kurt W.
Clasificación:

El cliente no dejó un comentario.

Caroline S.
Clasificación:

Do not lie and follow through. Angela Boone in detroit agreed to refund me via check since my company paid to relocate me and I was extremely inconvenienced for staying in a hotel due to my box being late plus the $50 late fee. So I am owed about $300 and I am being ignored. I even had to pay to haul my box out to my apartment when I paid for Uhaul to move it but they did not have anyone for a week even though it arrived to Englewood per scheduled. HORRIBLE SERVICE

Danny B.
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El cliente no dejó un comentario.

Steven U.
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I really appreciated the staff hooking up the trailer and making sure it was done correctly, with everything working properly.

EDUARDO V.
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El cliente no dejó un comentario.

William C.
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Mobile app has not worked for me the last two times meaning I had to do the desk checkin. Added more time but the employees were very helpful.

Kevin K.
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El cliente no dejó un comentario.

EDUARDO V. | First Impressions |
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All the staff there was very friendly and very professional.

Timothy T.
Clasificación:

Keep up the great work there i was very pleased with the friendly staff and service

karen M.
Clasificación:

I asked the reservationist and the scheduler if there would be a deposit because I was using a debit card. Both said no. I was charged a $100 deposit. Because of that, I tried to use 2 debit cards, their system or lack of traing on same prevented that. I had to leave to move money around on my cards, then I came back to get the truck. This sucked up time and money of which I had little. I can't say I'll never use U-Haul again but I'm going to try to avoid you as much as possible in the future. I've had a lot of expensive problems with you guys over the years. Once the truck only got 4 mpg. Another time, you canceled my reservation because of a miss dial on a comfirmaton. I have had to go out of my way in dealing with you-when will you ever do the same for me? The return location was great! They even said, if it's plastic there is no deposit. Interesting that no one tells the same story......

Lisa W.
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El cliente no dejó un comentario.

Ira S.
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El cliente no dejó un comentario.

Jason N.
Clasificación:

There is a problem with the online check in that has been a headache mulitple times for me now, and if it wasn't for the staff at this location I would not still be using uhaul. Under extreme stress (huge line and a few issues that were being addressed internally) they still provided a smile, warm interaction and individualised service. I'll be back (but never again use the online check-in!!!)

Gary H.
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El cliente no dejó un comentario.

Jenny K.
Clasificación:

There were almost no precautions for COVID in place at the check out location. The person at the desk offered for me to sit on a chair that the previous 2 customers sat on without cleaning it. I was given a pen that I saw the previous 2 customers use without it being cleaned. This is unacceptable in the current times.

GAIL L.
Clasificación:

Pleasant staff.

babu V.
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El cliente no dejó un comentario.

daniel F.
Clasificación:

Nice job

Benjamin K.
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El cliente no dejó un comentario.

Joan M.
Clasificación:

Because staff is so helpful and personable, we always choose this location to rent a truck.

Carla S.
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El cliente no dejó un comentario.

John O. | Overall Experience |
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Very good thanks

Shreyas A.
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El cliente no dejó un comentario.

Lisa K. | First Impressions |
Clasificación:

I wish there were larger units, I have had to rent from other facilities for adequate space for my needs

Richard S.
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El cliente no dejó un comentario.

Charles C.
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El cliente no dejó un comentario.

JOHN ROBERT T.
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El cliente no dejó un comentario.

jim C.
Clasificación:

Tried to rent me a trailer with a bald tire. About 3 hours later I finally got a trailer from clear across town. I wasn't happy. You guys FAILED

David M.
Clasificación:

Everything went fast and well with the people I dealt with. I have used this location before and refered other people to them.

WILLIAM C.
Clasificación:

Ensure employees wear their masks. They were super informative and helpfu.

MARY D.
Clasificación:

I order the truck on Higlanrange to pickup they never toll me have to pickup on denver I put more miles

Jonathan E.
Clasificación:

Management seemed easy going.

Dustin B.
Clasificación:

The location and my rental experience was excellent. I set up everything online and it was great. However, the billing process has been atrocious. I'm still fight to get the rental closed over a month later.

CHRISTINA G.
Clasificación:

I reserved a truck two minutes away from my location. The night before I was picking up I got an email saying my location for pick up changed to 25 minutes in the opposite direction of where I needed to be. This caused me to spend more time traveling, more miles and more in gas. I also reserved and paid for a furniture dolly. We were not given the dolly. There was a bag of trash from McDonald's also left behind the drivers seat from someone prior.

justin F.
Clasificación:

Excellent location, but for some reason I had two drop off locations. One for the truck and another for the trailer, which made no sense. When I tried to drop the truck off here they said they had to charge me to do it, which made no sense. I don't fault them though. I moreso fault the paterson NJ location where I initially picked up the truck and the fact that I had to get the truck and trailer from separate locations that were within 7 miles of each other. Why wouldn't the two things just be moved to the same location? Why make me go two places? That's not quality service.

Justin E.
Clasificación:

Online pickup is not effective. It still took 45 minutes just sitting and waiting in my car only to find out I have to go inside and wait in line to get the key. It would have taken longer but I chased down an employee. Everything else want fine.

ROBERT R.
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El cliente no dejó un comentario.

Joel S.
Clasificación:

Be pro-active and value your customer's time. Not only did I lose the 4 hours of my time, but it cost me fuel to run to Moscow and then out of the way to Clarkston and back to my loading location.

Francis O. | Overall Experience |
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El cliente no dejó un comentario.

kristin R.
Clasificación:

Your 800 call center is seriously understaffed. I called 10 times and each time had to wait up to 45 minutes to speak with someone. Same for the final stage. We had to call many times to arrange delivery of the UBox. Often the local call was routed to the 800 number and once again a 45 min wait. The right hand doesn't know what the left hand is doing, you can't schedule delivery on the website... it forces you to phone, and the local Uhaul is also seriously understaffed. One one person can schedule delivery and that person drives a truck as well. Horror show. I will never use Uhaul again.

ROBERT B.
Clasificación:

I had an issue with the bill and asked for a manager to call me, even stopped in twice to ask for the manager but no return call and just that same bill on my credit card

Drew Z.
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El cliente no dejó un comentario.

Lidia W.
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El cliente no dejó un comentario.

Ronnie M.
Clasificación:

Not A thing great service will always go there when need too.

jonathan U.
Clasificación:

Need to hire another driver. Scheduling pickups and drop offs is ridiculous. Pick up and drop off times are weeks out, and all they can tell you is that they will be there on a specific day. No time windows other than "it could be as early as 7 am."

joseph F.
Clasificación:

One of the worst uhaul experiences I have ever had. I have rented many uhauls and have never seen such inexperienced, rude, and untrained employees. After checking in online it took me an hour and a half in the store to get my keys and equipment. The employees could ‘not find their keys' for close to 25 minutes. This transaction has been ridiculous, not to mention the after hours charge I received when the truck was returned before the time I estimated and long before the store closed at 3:45 when the store closes at 7. Needless to say I will never use uhaul again.

JOHN M.
Clasificación:

The vehicle had the engine light on and a change oil message

Matthew D.
Clasificación:

It has been well over a week hurting 2 weeks and I still have not gotten my deposit back as a result I have overdraft fee and returned check fees and returned checks how satisfied you think I am

jim J.
Clasificación:

great experience, would use again in a minute, made my mpve easy

Charles S.
Clasificación:

Inventory control

lee B.
Clasificación:

El cliente no dejó un comentario.

EDGAR N.
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El cliente no dejó un comentario.

Zachary C.
Clasificación:

Quick and professional service, great price and easy process! Couldn't have been better.

GRANT D.
Clasificación:

El cliente no dejó un comentario.

Alexander O. | Overall Experience |
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El cliente no dejó un comentario.

Christopher C.
Clasificación:

There needed to be a much larger sign for where to drop off the keys. Also, more generally I'm concerned with the cleaning fee. You should clean the vehicles every single time someone uses them, especially during a pandemic. Just include the $25 into the price of use if you have to, but there shouldn't be extra fees for something you should be doing anyway.

Natalie B. | First Impressions |
Clasificación:

This was an amazing end of my trip. The front desk lady was very helpful in switching the unit I had reserved online to a ground floor unit right by the entrance! She gave us a very helpful tour and all the info we needed. After we unloaded we easily checked in our trailer with Austin who was very helpful! All around awesome experience to end our trip with!

GERALD H. | Overall Experience |
Clasificación:

Ryan and his team are ALWAYS ready to assist and accommodate. We’ll run facility! Congrats

RONALD P. | First Impressions |
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Even though this place is very busy on the weekends, the staff of three worked together to help everyone!

Francis S. | Overall Experience |
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The staff was pleasant and very helpful answering all my questions. Thanks for great service!

donald m. | First Impressions |
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El cliente no dejó un comentario.

Leigh L. | Overall Experience |
Clasificación:

I did NOT move out. Your system totally messed up and listed me as a move out and then split up my storage units. This still has NOT been resolved!

Nora M. | First Impressions |
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El cliente no dejó un comentario.

Elizabeth A. | First Impressions |
Clasificación:

Long line when entered...no trash cans for simple trash...dont like how you have a bunch of doors and halls to go down for your unit, would like to be able to drive up to it...also understanding its climate control....

christin d. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LANAI G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Annie A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ada M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARGO H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Charles T. | First Impressions |
Clasificación:

The only impediment to the process I faced was a delay encountered when I was to unload my UBox and move it into storage. The UBox could not be accessed by the forklift while a semi was being unloaded. In hindsight I should have scheduled a definite time for the UBox to be moved. Otherwise the whole experience has been positive.

Amanda J. | First Impressions |
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El cliente no dejó un comentario.

Andrew H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Madison O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rosemary N. | Overall Experience |
Clasificación:

I moved to CO from out of state and UHAUL packed up my belongings into containers and brought them to the UHAUL center in CO where I rented a storage unit for nearly a year. The cost was a third of the price other companies charge. The entire experience was pleasant, professional, and timely. I’m so happy I hired UHAUL to move my household to another State.

Beau C. | First Impressions |
Clasificación:

Very clean. Helpful & positive staff.

Michael R. | Overall Experience |
Clasificación:

I moved out feb 27. Not sure why this says 4/1.

lars h. | Overall Experience |
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El cliente no dejó un comentario.

SAMEEKSHA M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alexander O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mary K. | First Impressions |
Clasificación:

Janelle is amazing and knows her stuff...we dealt with 2 men who were not as knowledgeable. She is just great and knows her job well.....very helpful.

Kendall A. | Overall Experience |
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Handy storage unit, can be accessed at all times. They have furniture carts you can use to move your stuff as well.

Josue B. | Overall Experience |
Clasificación:

When I returned the truck the new manager Steve Was rude and smelled like he had been drinking Alcohol the night before

VENUS W. | Overall Experience |
Clasificación:

Never again i

Mary e. | Overall Experience |
Clasificación:

The staff needs to be more helpful.

Michael Y. | Overall Experience |
Clasificación:

The experience exceeded my expectations!!

Michael B. | Overall Experience |
Clasificación:

Screwed up my pricing, as well as move out date when I made it very clear when I was moving out 2 weeks prior. Awful service. Wouldn’t ever use this facility again

Ronald C. | Overall Experience |
Clasificación:

Thanks

vic s. | First Impressions |
Clasificación:

Great manager

kristpher b. | First Impressions |
Clasificación:

I have a poor review as the manager Nicole as decline my right to 24 hr access and i was told to have that i would have to be a business owner an told there nobody above her to talk to

James G. | Overall Experience |
Clasificación:

I was very happy with our experience at this facility. Cole was excellent to work with and does a great job running the facility. I would recommend using this facility for storage or truck rental.

Rosemary N. | First Impressions |
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The staff are friendly and do everything possible to be helpful 💕

Edna B. | Overall Experience |
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Great job.

Anna D. | Overall Experience |
Clasificación:

Nicole was very helpful

Kendall A. | First Impressions |
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Great service! We showed up to arrange to get our Uboxes and they were able to get us set up right away, even got us a storage unit immediately. They were very helpful through the whole process!

Don C. | First Impressions |
Clasificación:

nice job

Wolfgang W. | First Impressions |
Clasificación:

Zachary was excellent, give him a raise immediately! Some of the very best customer service I’ve ever received. -Wolfgang Weber

James G. | First Impressions |
Clasificación:

The facility is very clean and provided great customer service. Cole is the Storage Manager at this facility, she was very helpful and accommodating. The facility has very good security too.

Bryan K. | First Impressions |
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Staff was helpful getting setup with storage and showed us around the facility to insure knew where everything was

Kirk F. | First Impressions |
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Service is extremely slow although their are plenty of employees hanging out!

Jamie C. | Overall Experience |
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They are addressing the security issues with the homeless people in the area and getting things working. The employees are great, nice friendly and I would do business with them again.

rebecca b. | First Impressions |
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I would gladly recommend this facility to my friends. I recently had a bad experience with another location. I have found this location to be friendly and the employees go above and beyond to help yo

JOHN C. | Overall Experience |
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The staff and facility are outstanding!!

said y. | Overall Experience |
Clasificación:

Next time do not forget to close my storage when i leave.

Patrick S. | Overall Experience |
Clasificación:

These comments are about Uhaul as a company: NOT CUSTOMERCENTRICK Comment from Uhaul employee: "We don't run a shuttle service." All my things in storage at one place & I had to go somewhere for truck

jim h. | Overall Experience |
Clasificación:

We used our storage to the fullest extent. We paid extra for 24hr access had a couple of issue the last week and hit blamed for something we did not do. We got evicted and given a dead line that was..

Steve D. | First Impressions |
Clasificación:

From renting a truck to a storage unit you guys rocked it. Very well organized many of people behind me and you made my experience fast and very pleasant thank you again all of you at U-Haul!

Vanessa Z. | Overall Experience |
Clasificación:

The individuals at the desks were v helpful but the people helping with trailers and u boxes did not know many answers but would say they did- saying "I'm sure its fine" is not a good answer.

Nancy T. | Overall Experience |
Clasificación:

I didn't visit the facility but Jennifer was great...very helpful and friendly. Ubox was delivered and picked up on time.

James H. | Overall Experience |
Clasificación:

I actually don't know the answers to these, since my box was delivered to me and I didn't go to the facility itself, but the first person who called me said he was going to call me back and didn't

Brenda Bee C. | Overall Experience |
Clasificación:

The delivery person Jennifer was outstanding.

Ronald C. | First Impressions |
Clasificación:

Great service and a great driving experience as well!

Jade L. | First Impressions |
Clasificación:

Very careful with moving, very courteous

casey a. | Overall Experience |
Clasificación:

Very friendly and helpful staff, good customer service, clean facility.

DIANE A. | Overall Experience |
Clasificación:

process went smoothly from drop in Chicago to pick up in Colorado

alan f. | First Impressions |
Clasificación:

Everything went as smoothly as it could.

Robert L. | First Impressions |
Clasificación:

Received excellent customer service from Jeremy Wiese, who impressed me with his knowledge and courtesy. Also, the setup of the storage facility is excellent.

ANGELINA R. | Overall Experience |
Clasificación:

I did not visit this location, but had an extremely hard time getting help regarding a billing issue. My calls were not returned in a timely manner and staff was willing to help.

John F. | First Impressions |
Clasificación:

The young man that helped me, I think it was Kyle, was excellent. He worked efficiently and answered my questions. Super friendly, great employee.

judith g. | Overall Experience |
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Thw UHaul dispatchers were especially helpful and flexible. Great folk to connect with!

Tasha H. | Overall Experience |
Clasificación:

The public bathroom needed to be cleaned, but other than that the staff was friendly and the place was good.

Steven W. | First Impressions |
Clasificación:

The team was responsive to my needs and got me going once I came in.

VINCE K. | Overall Experience |
Clasificación:

Jeremy need to be replace I spent 25 k over the last year with your company. I would still be a customer.the other employees are great phones are never answered and it seams like employees are working

Pam H. | First Impressions |
Clasificación:

Charlie did a good job helping me get a storage room even though it was his first rental. The process went too slowly because this location is busy and understaffed. Tyler helped when not busy.

Laurel B. | Overall Experience |
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No one on the staff could effectively use the computer. It took forever to pull up my information and errors were made every time. Please train your staff!

Cody N. | Overall Experience |
Clasificación:

The staff was seriously incredible. Moving is stressful. They made things easy

JOHN C. | Overall Experience |
Clasificación:

The free 1-month storage with one-way truck rental was a huge benefit for me and my family. Thank you for helping to make my move a lot more convenient and with some $$$ savings!

Marie B. | Overall Experience |
Clasificación:

Good job.

Johnny R. | Overall Experience |
Clasificación:

The General Manager Alexander was extremely professional and accommodating in meeting my storage needs. The facility was extremely clean and well maintained. I would recommend this Englewood storage

Lance M. | Overall Experience |
Clasificación:

Staff was consistently rude, unhelpful & condescending. We would not recommend this place to anyone for that reason. The rest of the facility was great.

William M. | Overall Experience |
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I think your new online system is slowing down your excellent staff. Every time I needed to access it move my storage box, your Staff were very helpful but the computer caused problems

Timothy D. | Overall Experience |
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The GM was extremely helpful when I returned my U-box. I was dropping off the box before the location opened and he arrived early. He went out of his way to help me take the trailer off the hitch.

Anna F. | Overall Experience |
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Employees didn’t listen, seemed to not know what they were doing. I waited over 45 minutes past my appt time to retrieve my boxes.

tom h. | Overall Experience |
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Easy way to move.

Richard S. | Overall Experience |
Clasificación:

Staff did a good job.

packy k. | Overall Experience |
Clasificación:

I would like to thank Mr Xander Marshall, for his professional services, his friendliness, and his great attitude towards pp who came in contact With him. He is a great asset to the company. Thx

cynthia g. | Overall Experience |
Clasificación:

This was the most disorganized group I’ve ever worked with and I move frequently. I didn’t get any clear answers on when I would receive my Ubox until I demanded the most senior person contact me.

Heather D. | Reservation |
Clasificación:

We received excellent service. They were careful to make sure we understood all of our options and that all was as we needed. Highly recommend this location!!

Heather D. | Reservation |
Clasificación:

Both men we worked with were wonderful. They made sure everything was i order for us.

Mitchell W. | Reservation |
Clasificación:

Already responded....

dylan c. | Overall Experience |
Clasificación:

Good service

Robert l. | Overall Experience |
Clasificación:

I did not go to the actual store. But my Uboxes were well taken care of

Gilbert G. | Overall Experience |
Clasificación:

Good value

CHRISTOPHER S. | Overall Experience |
Clasificación:

The staff was not very helpful when we had issues with delivery schedule, they were in fact rude, they just kept saying "There's nothing we can do"!!!

Kellie R. | Overall Experience |
Clasificación:

The manager Xander is awesome! Very helpful and always makes my experience great when I have any issues or concerns.

Jeanne A. | Overall Experience |
Clasificación:

The manager, Xander was wonderful. He was so very helpful. He went above and beyond to get our Containers delivered by driving them himself. Excellent!

Julie B. | Overall Experience |
Clasificación:

This is a wonderful service.

SHERLEEN L. | Overall Experience |
Clasificación:

Thanks for helping me since 2015...the lites were not on in the ceiling in my unit1237..great place to park your stuff .hugs to all..have a great day

Beverly C. | Overall Experience |
Clasificación:

Been a customer for years and will continue to do so. Thank you!

Jennifer S. | Reservation |
Clasificación:

Your service is great. My only regret is the price of mileage. Just getting to and from storage one time doubles the cost. Discouraging for me.

John E. | Reservation |
Clasificación:

Fantastic service

pedro f. | Overall Experience |
Clasificación:

Good job

VALERIE O. | Overall Experience |
Clasificación:

Charged account for additional month and listed wrong move out date. Horrible office staff gives customers the run-around. Mistakes not corrected. Calls not returned. I will report to BBB.

Scott P. | Overall Experience |
Clasificación:

I have NEVER been in this location. I have however used U-Haul and have filled out this questionaire for recent services. You had 3 days to call me re: my bad experience and you never did :(

catherine w. | Overall Experience |
Clasificación:

Moving with the pods is so very very easy Thanks Uhaul!

Megan R. | Overall Experience |
Clasificación:

This was the worst service experience I have ever had. The facility was unaware where my Ubox was, multiple times they were unable to help me & once delivered it was bolted shut & unable to be opened

Gerardine R. | Reservation |
Clasificación:

I brought my loaded U haul into the Englewood facility on Sunday 10/7/18. I was helped right away by a young woman who hooked me up with the storage locker, but it took three tries. Nice facility.

Jeffry S. | Overall Experience |
Clasificación:

They franchise was great but the ubox experiences were horrible. Pods dropped off a day late, pods picked up two days early after confirming pick up date with Uhaul management.

Anna P. | Overall Experience |
Clasificación:

Gentleman that checked me out was amazing. Who ever closes at night treats customers poorly!

Leslie A. | Overall Experience |
Clasificación:

Nothing to find fault with. Easy access, helpful staff, and clean facilities.

Isabella Y. | Overall Experience |
Clasificación:

Staff was very rude and lazy. I saw employees standing at the door talking while there was a line of customers being completely ignored. Staff was just very rude and blunt, lacking customer service.

Meredith R. | Overall Experience |
Clasificación:

The UHaul computers and computer system are awful. Computers freeze frequently, and had some scheduling issues because changes to delivery schedule did not get from facility to delivery accurately.

Loralei M. | Overall Experience |
Clasificación:

Great facility and staff was always so helpful.

Beverly C. | Reservation |
Clasificación:

The employees were very helpful and kind. Thank you!!!! p.s. The storage units are very clean. I'd recommend them.

Richard G. | Overall Experience |
Clasificación:

Used this facility for 2 yeas and never had any issue,sometimes the staff is so busy with needing to move trucks and all that, you may be waiting for a bit if there is one person working.

selena A. | Overall Experience |
Clasificación:

worst experience from the first day.

DHEEPA S. | Overall Experience |
Clasificación:

Everyone at the Englewood Uhaul was amazing! Chris and Zander were so helpful. They treat people like people. The personal care with which I was treated was remarkable. I would highly recommend them!

Michelle B. | Overall Experience |
Clasificación:

The delivery of my storage pod was great. Everything arrived ok. But I won’t use U-Haul again. The pod arrived pretty bruised on the outside. Thankfully nothing inside was damaged. POD next time

Jesse A. | Overall Experience |
Clasificación:

Found the padlock on my u-box broken (no face)

LINDSEY J. | Overall Experience |
Clasificación:

I have tried multiple times to contact this facility with no response. I would never use u haul again, and I would definitely not recommend to my friends.

Jacqueline R. | Overall Experience |
Clasificación:

The staff here was super helpful, especially since the online system didn't take my reservation correctly. Everyone was super friendly and quickly helped me get my Ubox out of storage.

Debra T. | Overall Experience |
Clasificación:

The worst company I have ever dealt with in my entire life!!! From start to finish U haul has screwed up. I have written complaints and made numerous phone calls. I am now contacting my lawyer

Laurie S. | Overall Experience |
Clasificación:

There was confusion on which U-Boxes boxes to be shipped were in our order. Contacted main office which was in contact with you. Never were informed if order was corrected before shipment.

Casey H. | Overall Experience |
Clasificación:

ANN YU was the most helpful person I’ve come in contact with at uhaul. My box was going to be 6 days late but Ann helped me get it delivered after the 3rd day. Very patient and understanding

sandi m. | Overall Experience |
Clasificación:

Staff was helpful, available, calm, and professional.

Kelly F. | Overall Experience |
Clasificación:

I made a reservation and they changed my time. They were very unhelpful and did not return my calls.

Pat E. | Reservation |
Clasificación:

The service was excellent! Thanks, Pat Edwards

Caitlin M. | Overall Experience |
Clasificación:

Really friendly staff and great experience! There was quite a bit of confusion over the phone during this moving process, but when I finally talked to the actual location, they worked it out.

kiara r. | Overall Experience |
Clasificación:

Excellent customer service

nelle c. | Overall Experience |
Clasificación:

Helpful staff

michael h. | Overall Experience |
Clasificación:

Very organized place. The staff was very courteous

Jagadeesh M. | Overall Experience |
Clasificación:

A huge shout out to the store Manager, a great fellow who really puts the customer first. Extremely hardworking and patient with all of the situations. Would definitely recommend this location!

chance c. | Overall Experience |
Clasificación:

Good place

Heidi S. | Overall Experience |
Clasificación:

My UBox was not ready after I booked online, emailed confirmation, and called 30 minutes prior. I have to entirely reschedule my move because of this. Highly inconvenient and frustrating!

walter m. | Overall Experience |
Clasificación:

First utilization of Ubox. Seemless! Thx much

CHRIS A. | Overall Experience |
Clasificación:

Need to fix your Ubox process. Online process and you also need to train your employees on the Uboxes. Price is great, process is horrible!

Ambrea M. | Overall Experience |
Clasificación:

I didnt like the hours i could access storage and to get the 24 hour access you had to pay more. All employees were very helpful though.

Pat R. | Overall Experience |
Clasificación:

i was impressed with the courtesy and professionalism of your staff especially Isiah and his willingness to accommodate me.

Brian W. | Overall Experience |
Clasificación:

None needed. They were great.

Bret H. | Overall Experience |
Clasificación:

Primary issue was cust service.They double booked me on my delivery date and forced me to re-schedule, boxes were delivered with bolts that needed removal, I had duplicate charges that need refunding

Robert B. | Overall Experience |
Clasificación:

great experience here. The staff was very helpful.

Blake S. | Overall Experience |
Clasificación:

Delivery driver was great. Pod delivery date was missed with no offer of $50 a day credit received back. I had to call to verify it was coming no call in advance of the delayed dates. D- Experience

john s. | Overall Experience |
Clasificación:

It took about half hour waiting on the phone to get help.

Penelope S. | Overall Experience |
Clasificación:

Great experience!

Adam W. | Overall Experience |
Clasificación:

Only had Uboxes delivered but service was fantastic!

DIANE B. | Overall Experience |
Clasificación:

This facility turned what was starting to be a frustrating horrific UBox experience into an easy & satisfying end result

Noelle B. | Overall Experience |
Clasificación:

Very convenient location for me. Always clean. Like the recycle/reuse area. Staff always friendly & helpful. Thank you!

Kaye S. | Overall Experience |
Clasificación:

I used a pod for storing furniture while we sold our house the delivery and pick-up were no hassle at all. The young woman that delivered the pod was very friendly and professional.

Brianna b. | Overall Experience |
Clasificación:

The owner of this facility and Isaiah were very friendly however, my experience with Moving Help was absolutely awful.

Christopher L. | Overall Experience |
Clasificación:

Isaiah was very knowledgeable, courteous and prompt. He has it together and realized the value of customer service! What a high performer you have there.

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