Customer Reviews for U-Haul Moving & Storage of Englewood

5,301 reviews

2727 S Santa Fe Dr   Englewood, CO 80110
(Between Evans and Dartmouth Facility access from South bound Santa Fe)

(720) 496-0879

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(720) 496-0879

2727 S Santa Fe Dr
Englewood, CO 80110
(Between Evans and Dartmouth Facility access from South bound Santa Fe)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

U-Haul App is only good for 24 hr equipment rental. It would not allow a 2-day trailer rental. Had to make my reservation in person to work correct duration in with available inventory. Returned equipment early and was checked in by staff member. Got a phone call within 30 minutes inquiring my I hadn't returned my rental as scheduled and did I need additional time. No local staff was available to answer the phone. The U-haul national call center verified my return and emailed me my receipt. Incompetent locals.

Edward P. 
Rating:
1.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Uhaul was a great experience from rentals to moving to storage. They met all my needs and were easy to work with in multiple states.

Amy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene T. 
Rating:
5.0

The lady that helped us at the U-Haul office on 2727 Santa Fe was great I want to think her name was Madison she was awesome I appreciate it thank you

Sean J.  |  First Impressions 
Rating:
5.0

Very accommodating GM

Tafadzwa M.  |  First Impressions 
Rating:
5.0

A better customer waiting area would be nice.

allan W. 
Rating:
5.0

Customer did not leave a comment.

MAKSYM O. 
Rating:
5.0

Customer did not leave a comment.

Leah D. 
Rating:
1.0

They charged me for 4 months after I canceled my storage unit

Izack B.  |  Overall Experience 
Rating:
3.0

Decent experience. Secure facility. Would have been better if my unit hadn’t been one of the farthest from the loading dock. Also the access hours on the uhaul app are incorrect and need to be updated.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Thank you for everything they were very helpful inspected my moved out of it and wasted no time thank you I will rent again if I ever need a unit to rent

Steven H.  |  Overall Experience 
Rating:
5.0

Great job U-Haul team You guys really know how to accommodate your customers.

Kevin M.  |  First Impressions 
Rating:
5.0

My experience at this location was the best Shayne Potter and his crew went above and beyond to make sure my needs were met from the truck and equipment that I rented to the storage container great job I will most definitely be back and refer everyone thank you U-Haul team.

Kevin M. 
Rating:
5.0

It was quick and easy, the rep was sweet and quick

scorra P. 
Rating:
3.0

Uhaul switched my pickup location from my preferred location on County Line, it was unclear when i left whether i could return to County Line, they told me to call before I returned.

John V. 
Rating:
5.0

Shayne and staff were awesome, they made my move worry free!

DYLAN J. 
Rating:
5.0

My 2nd U-Box had a number of latches that were not in good work order. In truth the box should not have been used.

charles P. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL B. 
Rating:
4.0

Customer did not leave a comment.

rodney R. 
Rating:
5.0

Nothing at all! It was a fantastic experience with no hiccups whatsoever.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

Lloyd M. 
Rating:
5.0

I've dealt with every staff member at this location whether it be for a truck rental or storage. Shane, the manager, is always very patience with me he makes sure I am taken care of every time I go in. Madison and Maria have helped me most recently with my storage needs, and have been amazing. Everyone at this location is always friendly and helpful . I highly recommend this location for storage.

JOE S.  |  First Impressions 
Rating:
5.0

Easy rental process from start to finish. The gentleman who set me up with my rental couldn't have been nicer.

Casey O. 
Rating:
5.0

Customer did not leave a comment.

Pedro M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Eduardo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Please make after hours instructions more easily accessible in website/app. Had to ask employees while they were trying to close how to use. Super inconvenient if they weren't there or if I had to search on my own. Followed all instructions as stated and couldn't find it easily. That's my only complaint. Add a return equipment/rental/truck or however yall do it haha. Anyway if you read this and take it into consideration thank you. Technology lowers our attention span. Very much. So make that very much a button like these people are used to. People like you and I that read and actually take that into consideration. Such a difference we are making. Anyway ty for the services and products provided. Will always recommend if I see the app change. Will be a customer again real soon....

Sierra R. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Na keep up good work

William C. 
Rating:
5.0

Customer did not leave a comment.

rich B. 
Rating:
1.0

No one seemed to know what they were doing. I was given different days and times. Different pricing. And missing ubox for a brief time. Very bad experience.

Candiest P. 
Rating:
5.0

Awesome I use app to check myself in and out and it was perfect

William C. 
Rating:
2.0

Customer did not leave a comment.

Ann S. 
Rating:
1.0

Every single person I dealt with was extremely rude. My box was picked up a day early and all my stuff fell over because I wasn't done packing since it was scheduled for the next day. I hated the entire experience. I recommended a few friends to use your pods to move before I had a terrible experience and now I made sure they don't use U-Haul. Im saving them so much stress, emotionally and mentally saving them from the rude and mean U-Haul employees. Never again. Worst service ever.

Jumana F. 
Rating:
4.0

Trailer was very dirty when I picked it up.

Corey L. 
Rating:
1.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
1.0

I spent weeks trying to get my stuff in storage. The address given above, 2727 S Santa Fe Dr Englewood CO 80110, is not where my stuff was stored, but instead was at 3535 Carder Ct. I spent hours on hold and talking to people that had no idea how to help me or how much it would cost me to get my stuff. I ended up driving to the location over 6 times (over 1.5 hours each way) to get all my stuff because I was quoted a few numbers ranging from $400-$600 to get my stuff delivered 1.5 hours away after it was only almost 1000 to get my stuff from Boston to Denver. There was no indication at the beginning of my move that a delivery would be this expensive. Customer Service 0/5 Employee knowledge 0/5 Communication between local and national offices 0/5 Customer that will never use UHaul again 1/1

Lauren Y. 
Rating:
5.0

This location was fast and super friendly and went over and beyond expectations

William C. 
Rating:
5.0

First time using the services, ans it was an amazing experience. The person who helped with my order was outstanding. Great customer services and very knowledgeable! Thank you!

Ezequiel S. 
Rating:
5.0

Customer did not leave a comment.

cesario M. 
Rating:
5.0

Nothing at all. The employees at the Santa Fe location are more than competent, very helpful and streamlined my rental.

Bryn W. 
Rating:
5.0

Customer did not leave a comment.

Jill A. 
Rating:
5.0

i love this location. The staff is consistent, knowledgeable, and professional.

Luke M. 
Rating:
5.0

They were a great help

Miguel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
1.0

I had several issues with this place from rude customer service, to billing, to having a poor storage unit that did not have actual usable square footage. Will not rent from here again.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
2.0

Unfriendly staff, didnt answer questions, scary location. Had two dollys but made me go to a different location for a trailer pickup.

Joseph R. 
Rating:
5.0

Confirmation was for this location but pick up location was changed to another location. I was not aware of the change. Fortunately they were able to accommodate me after a slight delay. Roof of trailer had holes thru it and I drove three days in the rain. Quite a bit of wet contents upon my arrival at destination. Safety chains were far too long. Even after twisting I had to stop twice during my travels to zip tie them up.

Irwin B. 
Rating:
4.0

Very satisfied with service and facility.

Charles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Everyone was amazing!

Myra H. 
Rating:
4.0

Customer did not leave a comment.

KRYSTAL K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Robby D.  |  First Impressions 
Rating:
5.0

Inside of trailer was not swept clean before renting. Rented 12 moving pads for $10.00. Was told to grab two 6 packs of recycles denim pads. When got to moving location, each packet contained one pad. Was shocked by high price of trailer rental. Other than that very pleasant experience as usual.

David W. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

bruce H. 
Rating:
5.0

Excellent customer service.

Mary B. 
Rating:
5.0

The Box was an excellent experience and worked perfectly - from packing and dropoff to pickup and unpacking 2000 miles away. The guy at the destination was incredibly helpful and customer service focused though his store was understaffed for the number of customers.

ken K. 
Rating:
4.0

Our delivery person in Evanston was terrific

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

Nathan P.  |  Overall Experience 
Rating:
4.0

I have yet to get a confirming email or notice for the truck return (I returned the truck before it was due and with more fuel than I received it with). I was told I'd get an email stating that this morning, but it has been 17 hours since I returned it and still no confirmation.

william H. 
Rating:
4.0

Can was very dirty outside, and tires were very worn, not good in the winter time in Denver, not a good experience,

JOHN S. 
Rating:
5.0

Couldn't have been better. In and out quickly, great staff and a clean new van. Thanks.

Brad B. 
Rating:
5.0

Great staff and wonderful experience!

DENISE O.  |  Overall Experience 
Rating:
5.0

One way rental. Uhaul representatives at both ends were very helpful.

Ross W. 
Rating:
1.0

Not give them an old vehicle with a check engine light. Also, not give them a vehicle with an oil leak from the rear differential. Also not give them a vehicle that doesn't have working A/C.

Kelby K. 
Rating:
5.0

Clean, secure, indoor load/unload. Great

NINA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marquise R. 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

My only negative is the number of times we have to punch in our code. Otherwise everything has exceeded expectations!

DENISE O.  |  First Impressions 
Rating:
2.0

The lady who helped my son with pick up was not only rude to him but also rude to the other employee working. They were not busy, my son was only person in location and she acted like he was bothering her. Customer service is a lot and she definitely was not good with that. Moving is stressful enough without having to deal with unhelpful and rude people. Next time will chose a different location to rent from.

Cody B. 
Rating:
3.0

The San Diego scheduling office seemed to be helpful but I kept getting repeated emails/texts indicating that there was a lack of internal communication, which I had to keep calling to confirm and reconfirm what we had discussed. This seems like it's not a big deal, but I work with clients 1:1 all day and having to take time to make duplicate arrangements, stay on hold for 10-15 minutes while I'm being looped back around to the main Uhaul number, having to call again because my call was dropped, etc. -- all this takes the customer's time and cancels out the satisfactory parts of the entire service. I will say that the woman who delivered my ubox to me in San Diego was amazing, professional and listened to directions.

Susan V. 
Rating:
1.0

Terrible

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Staff very helpful and friendly. Top service

Nick B.  |  First Impressions 
Rating:
5.0

It was a great experience storing at your facility, staff was very friendly and very helpful I would definitely refer you to my friends the storages were nice and neat and clean

Arlene J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
4.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay T. 
Rating:
3.0

The truck was not clean inside and smelled like cigarette smoke. Figure out how to penalize people for smoking in your vehicles so people that don't smoke can drive without having to deal with that, very unpleasant and I returned the truck early because of it.

Rob F. 
Rating:
1.0

App does not work! Scheduler in Colorado very poor communication and customer service.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The Gal who dropped off in Golden was LOVELY! She asked which way the door should face and everything. Ernie in Roswell deserves a RAISE! Dropped off exactly where we needed keep us informed and picked up when scheduled. Sometimes during the move things don't go as expected. Using the Uhaul Box was not one of them. Thank you!

Tuesday H. 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNIE K. 
Rating:
5.0

Excellent customer service. The only issue was that there was no bicycle rack at this location. All U-haul locations should have standard bicycle racks.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Lauren G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

EXCELLENT experience with the u-haul pod. The delivery and pick-up (on both ends) was well-communicated, easy, seamless. The crate was dropped off exactly in the right spot both ends of its journey. The staff called to update me as to delivery and pick-up and were highly responsive! Could not recommend more highly! Thank you for such flawless customer service.

Elizabeth D. 
Rating:
5.0

We were highly satisfied with the overall experience (in a less than ideal situation for us). Thank you!

Stephanie M. 
Rating:
5.0

In t;his move I was not in the locations for pick-up or drop-off so providing pictures of the desired locations was impossible for me to obtain. Pick-up in Colorado necessitated a one hour drive for me to get to my Granddaughter's location and at 81 years of age I did not make that drive any more than necessary. The drop-off location was 1958 miles from my home and that drive was totally out of the question. My Granddaughter was in Colorado until the pick-up and did not arrive in Florida, the drop-off location until the day of drop-off thus making pictures impossible. Some accommodation for other people in the same situation would make for less frustration. Perhaps verbal descriptions would suffice.

William B. 
Rating:
5.0

I lost the key to the unit. U-Haul staff would not let me have a qualified person to grind the lock off so I hired UHAUL. U-Haul policy was that only U-Haul or a lock smith can take a lock off. It took almost a week to get it done by U-haul. One women staff member (did not catch her name) was helpful, but the others there were not. The lock was successfully ground off in about 10 minutes once they got around to helping me get the lock off. This delayed my moveout by several days.

Ralph R.  |  Overall Experience 
Rating:
4.0

My only challenge was the COST! I thought it was going to be cost effective, but it was EXPENSIVE! It was relatively convenient, but I spent more than I anticipated and therefore more than I budgeted for.

Lyn M. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Helpful and kind staff. Been renting here for 2 years and they are always good to work with, not the same at every uhaul

FRANCOIS L. 
Rating:
5.0

Great service! They had what I needed!

byron C. 
Rating:
5.0

Thank you !

Richard M.  |  Overall Experience 
Rating:
5.0

They were able hitch and unhitch the trailer very quickly which made the pick-up/drop-off process super efficient.

Luke M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T.  |  First Impressions 
Rating:
5.0

Communication was good from office staff, they were helpful and made renting for a year easy

Natalie J.  |  Overall Experience 
Rating:
5.0

Hire movers that don't break old sentimental tables

Karen E. 
Rating:
5.0

Customer did not leave a comment.

Emerson R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

I've used U-Haul 2 times this week and each time the staff was awesome. They were clear, concise, and professional! I would definitely recommend them to anyone with any kind of moving or storage needs.

Kibwe C. 
Rating:
5.0

Great staff!

Agustin M. 
Rating:
5.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Dalton W. 
Rating:
2.0

The forklift was plummeted into my mirror and belonging damaging them.

Jalisa F. 
Rating:
5.0

Truck was clean but shook violently at high speed

David R. 
Rating:
5.0

Customer did not leave a comment.

Madison V. 
Rating:
5.0

Solid staff, good truck. Can't ask for much more!

Matt B. 
Rating:
2.0

The inside Windshield was very dirty and hard to see through to dive. I picked up the uhal after dark so I didn't notice till that next morning.

Angie W. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

The ONLY people I had the pleasure of meeting was the girl who delivered the pods and the young woman who dropped them,later picking them up here in Fargo. 100% of the rest of UHaul team need to taken to school concerning what it is that your company does. In my 76 years I have never had to deal with a more incompetent team of individuals.

Michael S. 
Rating:
5.0

Had to use someone else's drivers license to rent a dolly even though my credit card was used (that makes no sense to me, I had a valid Colorado id). If there was a problem the credit card holder is the one you would come after, correct.

gary T. 
Rating:
5.0

Windows were dirty. Smelled of cigarette smoke

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

maryann C. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
3.0

Delivery drivers excellent, phone assistors were friendly but 3 out of 7 Gave misinformation. I pleaded for late pick up and was denied in spite of direction from storage location was on the way from delivery point. I was charged before my free thirty days was up. I even called for time frame to ensure I wouldn't be charged. I called the morning of delivery for late pickup of 1pm abs was denied. I will never use this entity again and spite of be a returning customer.

Shirley D. 
Rating:
3.0

Customer did not leave a comment.

julie q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Andria H.  |  First Impressions 
Rating:
1.0

Had me wait 30 mn to pay and over charged by 30cents perile and I went 50 miles. Complete scammers

Jason L. 
Rating:
5.0

Customer did not leave a comment.

SHANE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie H.  |  Overall Experience 
Rating:
5.0

Super helpful staff, made a stressful moving day much easier.

Weston K.  |  First Impressions 
Rating:
1.0

Your staff is beyond rude especially Kevin he needs to get another job that don’t concern customers cause he is so rude and the facial expressions I got from him beyond crazy

Amanda A.  |  Overall Experience 
Rating:
2.0

Staff rude and would routinely get angry if you visited after office hours, even though storage access would still be open. Security system is not user friendly, and regularly locks you out. Hours are super inconvenient if you work over nights, closing by 10pm, that’s if you can can get past the security door, because the office closes at 5, and your card is probably locked out of the system.

ken p.  |  Overall Experience 
Rating:
4.0

We made a reservation for a larger unit which we weren't told about not being available j til we arrived to move in. The problem was the central reservation desk. This site helped find a solution.

katherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna C.  |  First Impressions 
Rating:
4.0

There really should be longer hours on the weekends than on the weekdays, particularly Saturdays and Sundays, for that is when people tend to have the most time to move. I wish we could access our own units until at least 10 or 11pm. This has proven inconvenient more than a dozen times this summer.

ALEXANDER O.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MelLinda C.  |  Overall Experience 
Rating:
1.0

I was told the facility was going to be accessible until 10 pm as an exception. The manager was present during that time and did not allow the garage door to get open to unload a full 15' truck. We had to make several trips from the ramp to the secondary access door. The staff was also rude at that time. I rent trucks often for my business. I was also charged 3x more then usual and not sure why. I did not add gas but there's no way it was just that.

Jessica C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Caitlin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa N.  |  First Impressions 
Rating:
5.0

Rebecca was a rock star helping me check in, giving me instructions, guiding me! I was super tired from an emotional day emptying our cabin of 29 years😢She was AMAZING and just the angel I needed that day! Thank you!

Marybeth M.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful

Maria D.  |  First Impressions 
Rating:
2.0

From the onset, there were Billing problems with my unit. My bank account was electronically billed when this was not set up. This occured on more than one occasion. An ex-employee did not complete the account information properly when I set it up in my name, and this caused great confusion. Also, when I called the number to the facility, I was re-routed to the main number, and talked with U-Haul people with no clue as to what my issues were. The Management of this facility was great in working with me but the issues I had should not have occured, especially in the billing. It appears that maybe the facility is understaffed to handle the load here at this facility, as it is a huge operation here. On move-out, all went well with that and staff were great there.

Michael K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James H.  |  First Impressions 
Rating:
5.0

Madeline and Shame have been amazing.

Duane D.  |  First Impressions 
Rating:
1.0

I begin by getting this storage unit because it was 24 hours a day access and I was told so when I got the storage unit that it would be maybe 10 days and we're going to be back into 24 hour access but I was lied to and since then I never got a straight answer are they allowed after hours access on a Sunday after 5:00 I don't get off work till 7:00 and they close everything at 7:00 so I went for about a year without being able to access my belongings when I needed them false advertising telling somebody that you have an access feature that you don't offer anymore getting them to sign up for storage unit because of that reason I will not rent there again and I will not recommend anybody

Tyson C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jarrod J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyn F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob F.  |  Overall Experience 
Rating:
1.0

awful. Text will not let me unsubscribe

WILLIAM D.  |  First Impressions 
Rating:
4.0

The only thing are the access hours, making something available 24/7 would be nice.

EDWIN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette M.  |  First Impressions 
Rating:
2.0

Staff was kind and helpful, but they seem to not have enough staff members. I waited with about five other people for about 30 minutes one day to buy a lock for my unit—there was not anyone at the desk in the middle of the day. I also waited for 20 minutes on hold to check out of my unit.

stephanie b.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, friendly. Awesome experience.

valerie v.  |  Overall Experience 
Rating:
1.0

The staff was awful. Entitled. Indignant. False advertising of hours. They smoke on property and fraudulently charged my gf even though she has no contract number with you guys. Ended up having to contact the president of the marketing unit and switch storage units.

Amber R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry B.  |  Overall Experience 
Rating:
5.0

I wish my experience with uhaul website was 1/2 as good. Even 1/10th as good.

KIMBERLY K.  |  Overall Experience 
Rating:
5.0

Great knowledgeable Staff and very helpful!!! 😊

will p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIA R.  |  Overall Experience 
Rating:
1.0

The only positive about this place is that most of the employees I spoke to were helpful.The hours are very inconvenient for anyone who works. The security of the facility was way overkill. Moving furniture up and down stairs in tight hallways and no elevator is just bad design. There's only 6 or 7 spots to load and unload. I had to park my trailer in the car parking since small cars and shipping boxes were in the trailer spots. Having to scan my card every time I take something to my car is awful. I wouldn't recommend this place to anyone.

Nicholas K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  Overall Experience 
Rating:
5.0

Easy to set up. When I first bought the unit I got to tour the unit before I bought it and the lady who helped me was very nice. After that it was very easy to move into and I had the unit for 2 years. Happy with the experience and was super easy to close out as well.

Amberlynn B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew K.  |  Overall Experience 
Rating:
5.0

I love the employees that work there at 2727 S. Santa Fe

JULIA R.  |  First Impressions 
Rating:
5.0

is sean was very helpful thorough and explained everything walked us to the unit to show us where it is and how to access as we put a new lock on the door.

Steven H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARLA R.  |  Overall Experience 
Rating:
2.0

The app and the agreement day that there's storage access from 5am to 10pm. They're only open from 7 to 7

Nicholas K.  |  First Impressions 
Rating:
2.0

Finally got a person that works at this Uhaul facility that was polite and efficient. Normally, I would be waiting at least an hour to get helped and then it would take an hour to get into a unit. HOWEVER, I ended up having to pay for a larger unit (which I didn't need) because the unit that I had reserved wasn't actually available. This location often doesn't have a current list of their open storage units. And I was not about to settle for a unit that wasn't on the first floor because there aren't any elevators.

Jennifer F.  |  First Impressions 
Rating:
5.0

Good place and service! 😃

Peggy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LeeAndra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramon R.  |  First Impressions 
Rating:
5.0

When it became apparent I would not be able to fit everything in the space I had rented the staff was very helpful and found me a larger unit.

Todd R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nathan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  First Impressions 
Rating:
5.0

Shayne Potter truly does an excellent job running things there and went above and beyond. Really helped my moving experience at this uhaul from renting a trailer to storage and packing materials, uhaul was there every step of the way!

STEVEN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob G.  |  First Impressions 
Rating:
5.0

Jason was very helpful and friendly

JOHN M.  |  First Impressions 
Rating:
5.0

Staff was very nice and helpful. The facility was kept exceptionally clean.

JERRY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Everybody was very helpful Jason Shane if I ever have to store stuff again I definitely come to that one. The guys were very friendly and helpful. Thank you.

LEE B.  |  Overall Experience 
Rating:
5.0

The staff were ALL super friendly and helpful. The entire process of renting and returning at truck was quick and efficient. And I was able to use a storage unit for one FREE month to temporarily store some very heavy and bulky bed frames until I was ready to move them again. This location is my favorite U-Haul station of them all.

ANDRE Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALEB C.  |  First Impressions 
Rating:
4.0

The staff are very knowledgeable and helpful and have a really good customer service attitude.

DIANE H.  |  First Impressions 
Rating:
4.0

We are still waiting for the GM to reach out, to confirm our credit. We removed our items one week early. We should have a credit of one week put back on the CC.

Shelley E.  |  Overall Experience 
Rating:
5.0

Your staff was very kind and helpful, especially to someone who was new to the process. The unit was warm, well lit, and very well maintained. I would highly recommend this U-Haul storage facility to anyone.

therese h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELDIS W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis T.  |  Overall Experience 
Rating:
2.0

Was told 24/7 wasn't than was told working on it and than told software wasn't working but they were working on it so all I got was lie after lie new lie to cover up all lies

DENNIS F.  |  Overall Experience 
Rating:
5.0

Shayne is amazing. We want to say thank you for everything. He was a true blessing.

dyanna m.  |  Overall Experience 
Rating: